Penn National Gaming, Inc.

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Search Results Page 24 of 24

Job Locations US-PA-Philadelphia
Role and Responsibilities:- Collaborate with teams to create research plans that align with the business goals and timelines.- Recruit end-users for user testing.- Scope, plan and execute research methods (qualitative, some quantitative) such as card sorting, surveys, moderated and unmoderated interviews, and usability testing with minimal direction.- Extract and synthesize data to effectively communicate with and present findings to a variety of audiences.- Use research insights to develop personas, journey maps, and process flows, among others.
Job ID
2021-83895
Position Type
Regular Full-Time
Category
Interactive Gaming & Product/Project Management
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Use writing and editing skills to write text in UI components that are easy to digest, understand, and read.- Facilitate user navigation, as well as onboarding, error messages, instructional materials, and other elements of the end-to-end user experience, with well-crafted content.- Coordinate and keep cohesive narratives across all digital touchpoints within the product and across cross-functional teams.- Define best practices for user interface writing and content strategy principles.
Job ID
2021-83894
Position Type
Regular Full-Time
Category
Interactive Gaming & Product/Project Management
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Use writing and editing skills to write text in UI components that are easy to digest, understand, and read.- Facilitate user navigation, as well as onboarding, error messages, instructional materials, and other elements of the end-to-end user experience, with well-crafted content.- Coordinate and keep cohesive narratives across all digital touchpoints within the product and across cross-functional teams.- Define best practices for user interface writing and content strategy principles.
Job ID
2021-82034
Position Type
Regular Full-Time
Category
Interactive Gaming & Product/Project Management
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-LA-Baton Rouge
- Greets customer, transports luggage to and from vehicle to guest rooms, parks and retrieves customer’s passenger vehicles while creating a seamless customer service experience with an upbeat and positive attitude - initiates and engages in conversations with guests on all services across the company properties including restaurants, entertainment, promotions and events - Accurately completes Luggage tags and Valet tickets which includes inspection of vehicle for prior damage - Answers valet phone and responds to luggage room calls and expedited car retrieval service from Casino Operations - Practices lateral service by stepping out of normal job description to help guests and co-workers, when business allows. - This includes, but is not limited to, driving shuttles and working in coat check - Consistently maintains an upbeat and positive attitude with guests and co-workers - Consistently practices a sense of urgency throughout entire shift to include sprinting to and from Valet lot and in all other job duties - Adheres to regulatory, safety, departmental and company policies, including Department of Transportation - Supports safety and accident prevention programs - Presents oneself as a Credit to Company and encourages others to do the same - Performs all other related and compatible duties as assigned
Job ID
2021-84180
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-PA-Grantville
- Answers and responds timely to all calls for video gaming terminal issues, as directed by the manager.  Travels to locations to repair video gaming terminal malfunctions. - Proficiency and accuracy in terminals repairs are essential minimize repeat issues. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Understands and adheres to all company standards, policies, and procedures. - Completes required training and development objectives within the assigned time frame. - Projects a positive image of the company at all times. - Repairs video gaming terminal malfunctions. - Follows guidelines given by Route Operations Manager and assists manager as needed. - Processes manual payouts due to equipment malfunctions or other circumstances as deemed necessary. - Completes required paperwork accurately and in a timely manner. - informs Route Operations Manager of video gaming terminal issues. - Assists customers with questions and complaints regarding video gaming terminals. - Provides answers and explanations, and rectifies problems, within established guidelines, as appropriate.  - Performs the duties of the Service Technician as required. - Meets attendance guidelines of the job and adheres to regulatory, departmental, and company policies. - Keeps work areas clean and free of safety hazards, debris, and litter. - Performs all job duties in a safe and responsible manner.
Job ID
2021-84116
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Marquee by Penn
Job Locations US-OH-Youngstown
- Promoting a fun and exciting environment with a positive and upbeat attitude - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position - Safeguard all assigned VLT assets. - Responsible for jackpot payouts. - Provide exceptional guest service in assigned area on VLT floor - Assist guests with questions and concerns regarding VLT machines. - Perform minor service on VLT machines (clear bill jams, fill printer paper, etc.) and notify VLT Technician when repair is needed - Work with the VLT Technical department to ensure that all machines in assigned area are in good working order - Exhibit a friendly, helpful and courteous manner when assisting guests and fellow team members - Report any VLT irregularity or suspicious activity to VLT Supervisor - Ability to lift 50 lbs throughout the shift. Must be able to stand for 7 consecutive hours - Any and all duties as assigned by your Supervisor or a member of management - Promoting a positive influence in the community and participating in company-sponsored events - Work on special projects as assigned. - Must be able to calculate simple math problems - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-81782
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Perform the service functions of exchanging currency, redeeming payout tickets, helping in dispatch or aiding VLT floor attendants with service calls and conducting pre-shifts as needed due to business demands and volume; coordinate guest’s satisfaction resolution.- Ensures all assignments are completed during each shift.- Provide witnessing/authorizing signature for VLT jackpot payments as described by department policies.- Maintain cleanliness of gaming floor including keeping chairs pushed in, disposing of cups, and any other light cleaning responsibilities to promote a positive player environment.- Actively seeking out opportunities to service customers.- Responsible for team member adherence to departmental policies, operating procedures, directives, and regulations.- Be knowledgeable about player events, marketing promotions and services/amenities throughout the property.- Must always demonstrate friendly, ethical cooperative behavior with customers and co-workers.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Issue free play to guests when necessary.- Other duties, as needed.
Job ID
2021-84309
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Youngstown
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives- Assists in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.- Promoting a fun and exciting environment with a positive and upbeat attitude- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Directly supervise VLT Attendant team members on assigned shift.- Responsible for team member adherence to departmental policies, operating procedures, training programs, directives, work schedules, and regulations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Supervises the operation of all VLT machines and related gaming equipment during assigned shift.- Provide witnessing/authorizing signature for VLT jackpot payments as described by department policies.- Counseling, guiding and instructing assigned team members in proper performance of duties.- Perform the service functions of dispatching and aiding VLT floor attendants with service light calls, conducting pre-shifts as needed due to business demands and volume - Coordinating guest satisfaction resolutions.- Notifies management if any technical or service issues arise.- Be knowledgeable about player events, marketing promotions and services/amenities throughout the property.- Provide positive communication and use Marquee Service Training skills with every patron and team member.- Assist guests with questions and complaints regarding VLT machines- Supervise employee development, review training needs for team members- Manages work procedures and expedites workflow.- Ensures all assignments are completed during each shift- Aid VLT Management in all aspects of performance management of department personnel- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Stay abreast of changes in the gaming environment to best serve the objectives of the department- Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews- Maintain an open-door policy and address all team member issues and/or concerns in a timely manner- Maintains strict confidentiality in all departmental and company matters.- Accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation- Perform duties in a safe manner; report any potential safety hazards- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-82234
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
- Promoting a fun and exciting environment with a positive and upbeat attitude - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position - Troubleshoot and repair all VLT machines and related equipment - Safeguard all assigned areas - Perform all VLT moves and changes as directed - Ensure that all gaming devices are in proper working order - Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow team members - Any and all duties as assigned by your Supervisor or a member of management - Promoting a positive influence in the community and participating in company-sponsored events - Ensuring regulatory compliance with all aspects of VLT machine maintenance i.e.; moves, conversions, and repair. - Ensuring functionality of the VLT maintenance system. - interacting with VLT Operations personnel and guests while repairing VLT machine functions. - Assist with every phase, including layout and installation. - Work on special projects as assigned. - Assist in maintaining adequate stock of parts necessary for repairs. - Perform preventative maintenance: clean, inspect, adjust, and test various machine parts. - Perform floor maintenance: troubleshoot and repair machine malfunctions and system problems as they occur during gaming. - Assist guests with questions and concerns regarding VLT machines.
Job ID
2021-84397
Position Type
Regular Full-Time
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-CO-Black Hawk
- Responsible for directing the overall operations and staff of the Finance department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for the development, maintenance, and documentation of the Accounting System of Internal Control.- Plans, coordinates, and executes an efficient accounting and financial reporting system which provides data.- Financial Reporting as required by, among other Regulatory Bodies, The Securities and Exchange Commission (including requirements under Sarbanes-Oxley), the Internal Revenue Service, and the governing state.- Responsible for all regulatory compliance related to Accounting System of Internal Controls as required by, among other agencies and governing bodies.- Creates and maintains a periodic, quality internal reporting process to be used by Company Management for purposes of analyzing results of operations and making business and operating decisions about the direction of the Company.- Brings plans for operating efficiency to the attention of Management and assists in implementation of developed processes.- Responsible for the annual Company Budget and Capital Plan, inclusive of planning, executing and reporting on the variances from actual operating results.- Responsible for developing and maintaining a qualified staff that has the capabilities of executing the  required actions necessary for complying with all Financial Reporting and Accounting Internal Controls as outlined by the Company.- Continuously maintain knowledge and understanding of rules and regulations as promulgated by, among other governing bodies, Generally Accepted Accounting Principles, the Securities and Exchange Commission, the Internal Revenue Service, the State Department of Revenue, the State Gaming Commission.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80085
Starting Salary
USD $150,000.00/Yr.
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Exercise direct operational control over management of gaming activities, to include, slots, table games and poker, consistent with state regulations and company policies.- Participate with the Executive Management Team in developing strategic and tactical operating plans to support property objectives.- Accountable to maximize daily revenue and effectively manage costs, labor and cash control.- Works closely with gaming management team and other department leaders to ensure all aspects of gaming operations for the property including staffing, repair and maintenance, game operations, optimization, cleanliness, organization, service timing, quality product, cash handling and administrative responsibilities are operating efficiently and effectively.- Develop and manage departmental expense and capital budgets to support operational objectives.- Support, maintain integrity, and comply with company policies and procedures, state and federal regulations, and rules and regulations of the Massachusetts Casino Control Commission.- Direct the selection, purchase/lease, placement and utilization of all gaming devices to ensure achievement of operational and financial objectives.- Develop and implement operational policies and procedures that are consistent with state gaming rules and regulations and Internal Controls.- Supervise Management and Supervisory staff to ensure optimum operating efficiencies, quality guest experience and appropriate staffing of casino.- Oversees the effective recruitment, selection, training, recognition, coaching, separation and other human resources related issues- Enthusiastically supports, actively promotes and demonstrates superior guest service in accordance with department and company standards and follows-up/reviews all guest comments/complaints.- Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts- Maintains complete confidentiality of all company information at all times
Job ID
2021-80101
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Plainridge Park Casino
Job Locations US-IL-Aurora
Job ID
2021-84477
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino Aurora
Job Locations US-IA-Council Bluffs
- Enters and reviews receiving documentation. - Performs month-end inventories. - Assists in counts and weight checks; maintains par stock levels. - Stocks items in designated area, and rotates stock first in, first out. - Performs merchandise inspection. - Maintains clean inventory work area. - Verifies vendor documentation to merchandise and Purchase Order. - Provides manual labor in the Warehouse and Receiving Dock areas by loading, unloading, and moving goods as needed. - Distributes merchandise to the appropriate outlets. - Operates forklift and drives warehouse truck as needed. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-84684
Position Type
Regular Full-Time
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-MS-Vicksburg
- Enters and reviews receiving documentation. - Performs month-end inventories. - Assists in counts and weight checks; maintains par stock levels. - Stocks items in designated area, and rotates stock first in, first out. - Performs merchandise inspection. - Maintains clean inventory work area. - Verifies vendor documentation to merchandise and Purchase Order. - Provides manual labor in the Warehouse and Receiving Dock areas by loading, unloading, and moving goods as needed. - Distributes merchandise to the appropriate outlets. - Operates forklift and drives warehouse truck as needed. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-83489
Position Type
Regular Full-Time
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-MS-Vicksburg
- Enters and reviews receiving documentation. - Performs month-end inventories. - Assists in counts and weight checks; maintains par stock levels. - Stocks items in designated area, and rotates stock first in, first out. - Performs merchandise inspection. - Maintains clean inventory work area. - Verifies vendor documentation to merchandise and Purchase Order. - Provides manual labor in the Warehouse and Receiving Dock areas by loading, unloading, and moving goods as needed. - Distributes merchandise to the appropriate outlets. - Operates forklift and drives warehouse truck as needed. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-77631
Position Type
Regular Part-Time
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-LA-Baton Rouge
- Assist with shipping and receiving, unloading trucks, checking in inventory, matching purchase orders to bills of lading and distributing inventory and non-inventory items accordingly. - Read requisitions and shipping orders to determine items to be moved, gathered or distributed and/shipped. - Fill requisitions for inventory and non-inventory items and distribute items to requesting department. - Record amounts of materials or items received or distributed vial appropriate computer program. - Ensure warehouse is accessible, clean, organized and operating in a safe and efficient manner; reports any unsafe or hazardous conditions. - Maintains proper storage of inventory merchandise to avoid spills or spoilage; rotates stock according to schedule. - Prepare and ensure parcels are processed for mailing or shipping. - Perform physical inventory as scheduled or via request.
Job ID
2021-80694
Position Type
Regular Full-Time
Category
Procurement & Warehouse
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-CO-Black Hawk
Starting pay $17/hr. plus experiential increases - Enters and reviews receiving documentation. - Performs month-end inventories. - Assists in counts and weight checks; maintains par stock levels. - Stocks items in designated area, and rotates stock first in, first out. - Performs merchandise inspection. - Maintains clean inventory work area. - Verifies vendor documentation to merchandise and Purchase Order. - Distributes merchandise to the appropriate outlets. - Operates forklift and drives warehouse truck as needed. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-81427
Starting Salary
USD $17.00/Hr.
Position Type
Regular Full-Time
Category
Procurement & Warehouse
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Receive products from vendors and count items to ensure that products received match invoice or purchase order. - Process receipts of products and any applicable data into purchasing system. - Arrange internal distribution of products received, stored, or warehoused, including delivery of products. - Process shipments to outside vendor and arrange for pick up at receiving dock. Submit daily documentation of goods received to Accounts Payable Associate. - Compile information; complete and submit reports as needed. - Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment. - Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates. - Record shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and recordkeeping purposes. - Contact carrier representative to make arrangements and to issue instructions for shipping and delivery of materials. - Confer and correspond with establishment representatives to rectify problems, such as damages, shortages/overages, and nonconformance to specifications. - Requisition and store shipping materials and supplies to maintain inventory of stock. - Deliver or route materials to departments, using work devices, such as hand-truck or sorting bins. - Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter. - Attend all departmental and company training programs or meetings as directed. - Meet departmental uniform, appearance, and grooming requirements. - Meet attendance guidelines of the job and adhere to regulatory, departmental, and company policies. - Keep work areas clean and free of safety hazards, debris, and litter. - Perform all job duties in a safe and responsible manner. - Any reasonable request made by management personnel. - Protect and preserve assets of the company at all times.
Job ID
2021-83125
Position Type
Regular Part-Time
Category
Procurement & Warehouse
Casino Property
Plainridge Park Casino

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