Penn National Gaming, Inc.

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Search Results Page 24 of 72

Job Locations US-PA-Grantville
SUMMARY:The Director of Planning & Analysis is a strategic partner to property and corporate leadership, providing insight and recommendations into our businesses and the markets in which they operate.  The Director of P&A is a trusted advisor, using data to drive new ideas, improvements, and recognize opportunities.   ESSENTIAL RESPONSIBILITIES AND DUTIES:The following and other duties may be assigned as necessary:This position serves Hollywood Casino at Penn National Race Course, The Meadows Racetrack & Casino, Hollywood Casino Morgantown, Hollywood Casino York, Hollywood Casino at Charles Town, WV and Hollywood Casino at Perryville, MD. This position reports directly to the Vice President and General Manager at each property it serves.- Responsible for directing the overall operations and staff of the Planning & Analysis department. Teaches and develops P&A talent across assigned properties.  - Partners with regional, property, and corporate leadership to provide insight and recommendations into how to improve our businesses. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Partners with property, corporate marketing, and Marketing Communication Centers to develop comprehensive reviews of market opportunities and understanding of marketing programming results.  Makes recommendations to all parties to improve revenues and drive profitability through marketing programs, including online where applicable. - Encourages learnings across property departments, different markets, different platforms, and regions.  Promotes cross-property strategies.- Develops, maintains, and distributes key operating metrics to evaluate attainment of company’s operating, service, and financial objectives. Makes data-based recommendations for improvement. - Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. - Demonstrates intellectual curiosity for the business and industry.  Responsible for maintaining updated knowledge of industry trends and using knowledge to drive change. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters. 
Job ID
2021-80345
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Washington
SUMMARY:The Director of Planning & Analysis is a strategic partner to property and corporate leadership, providing insight and recommendations into our businesses and the markets in which they operate.  The Director of P&A is a trusted advisor, using data to drive new ideas, improvements, and recognize opportunities.   ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary Hollywood Casino at Penn National Race Course, Hollywood Casino at Morgantown, Hollywood Casino at York, The Meadows Casino and Racetrack, Hollywood Casino at Charles Town, and Hollywood Casino Perryville. This is in addition to the channels in the states in which we operate online: - Responsible for directing the overall operations and staff of the Planning & Analysis department. Teaches and develops P&A talent across assigned properties.  - Partners with regional, property, and corporate leadership to provide insight and recommendations into how to improve our businesses. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Partners with property, corporate marketing, and Marketing Communication Centers to develop comprehensive reviews of market opportunities and understanding of marketing programming results.  Makes recommendations to all parties to improve revenues and drive profitability through marketing programs, including online where applicable. - Encourages learnings across property departments, different markets, different platforms, and regions.  Promotes cross-property strategies.- Develops, maintains, and distributes key operating metrics to evaluate attainment of company’s operating, service, and financial objectives. Makes data-based recommendations for improvement. - Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. - Demonstrates intellectual curiosity for the business and industry.  Responsible for maintaining updated knowledge of industry trends and using knowledge to drive change. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80295
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
The Meadows Casino Racetrack
Job Locations US-CO-Black Hawk
Create and implement all property Player Development strategies, which include those of the Player Development team, Executive Casino Hosts, VIP Services, and Outbound Sales. Utilize operational marketing and execute customer relationship marketing strategies with an emphasis on player development, special events and promotions to foster positive relationships with rated players and ensure quality guest experiences. Assist in developing programs specifically geared to the top tier customer base. Motivate and manage teams to achieve guest service, revenue and efficiency goals while working within budget guidelines.
Job ID
2021-81161
Starting Salary
USD $95,000.00/Yr.
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-IN-East Chicago
- Responsible for directing the overall operations and staff of the Surveillance department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and adhering to gaming regulations. - Responsible for preparing, monitoring, and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to Executive Management/GM. - Develops, enforces, reviews, and approves changes or revisions to operating practices, procedures, and standards based on business practices and internal controls. - Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance department as required. - Oversees the installation, operation, and maintenance of all surveillance-related equipment. - informs a member of Executive Team and/or General Manager of any irregular activities. - Submits all appropriate reports when incidents, infractions, and violations occur. - Serves as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship. - Conducts, supervises, and prepares reports relating to any incident that is reported. - Protects and preserves the assets of the company. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals.    - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81326
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-MO-St. Louis
- Responsible for directing the overall operations and staff of the Surveillance department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Ensure that scheduling is done in an effective and efficient manner while maintaining labor costs, meeting staffing objectives, and gaming regulations. - Responsible for preparing, monitoring, and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to Executive Management/GM. - Develops, enforces, reviews, and approves changes or revisions to operating practices, procedures, and standards based on business practices and internal controls. - Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance department as required. - Oversees the installation, operation, and maintenance of all surveillance-related equipment. - informs a member of Executive Team and/or General Manager of any irregular activities. - Submits all appropriate reports when incidents, infractions, and violations occur. - Serves as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship. - Conducts, supervises, and prepares reports relating to any incident that is reported. - Protects and preserves the assets of the company. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-82124
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
River City Casino & Hotel
Job Locations US-IA-Council Bluffs
- Performs daily cleaning projects as directed by supervisors. - Cleans all floor mats; sweeps and mops all kitchen floors to remove food, debris, and grease; cleans behind and under all equipment. - Maintains hood vent system and ovens. - Cleans and sanitizes all garbage cans. - Maintains adequate inventory of supplies needed to perform job function. - Responsible for proper storage of all equipment (e.g. china, glass, silver, cooking equipment, and utensils). - Ensures the cleanliness of all floors, walls, dishes, pots, etc. - Ensures “Wet Floor” signs and other markers are used. - Ensures kitchen workers have and use the proper equipment necessary for the job (e.g. gloves, goggles, cleaning solutions, etc.). - Ensures that all equipment functions properly; reports malfunctions promptly. - Assists kitchen utility personnel with duties when necessary as directed by supervisor. - Assists other outlets with cleaning projects or restocking supplies. - Assists in training kitchen workers in all aspects of safety. - Trains kitchen personnel on proper cleaning solution usage and safety applications. - Responsible for organization and proper storage of cleaning solutions and supplies. - Maintains the levels and standards of cleanliness and safety set by the company, the Health Department, and OSHA. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-77346
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-IL-Aurora
- Deliver internal and external guest service in accordance with company service standards- Performs all duties in a polite, professional, and responsible manner- Ensures soiled items are placed in proper racks or containers which carry them through a dishwashing machine- Inspects, removes, and properly stores all clean items from the dishwashing machine- Washes food preparation equipment too large to put in dishwashing machines- Washes pots, pans, and traps; maintains neat appearance of working areas and cleaning equipment storage areas- Supplies dishware to food preparation stations as needed; removes soiled dishware and cooking equipment from food preparation stations- Keeps work area (floor, machine, shelving, carts, etc.) clean at all times- Maintains organization and ensures proper rack stacking, silver presoaking, and operation of dish machine- Ensures proper set-up, breakdown, and maintenance of all special events- Performs special cleaning projects as assigned- Cleans ovens, hoods, filters, drains, hot boxes, steam tables, flat boxes, and ceiling vents, according to schedule or as needed- Responsible for sweeping and mopping floors; keeps floors clean and dry; picks up wet spills immediately.- Uses proper measurements of detergent and sanitizer in the dish machine.- Breaks down, cleans, and sanitizes the dish machine - Restocks all dishes, glassware, utensils, pots, and pans - Removes all garbage from appropriate areas- Performs all job functions in conjunction with the guidelines described in the department standard operating procedures manual- Other duties as assigned
Job ID
2021-79788
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-ME-Bangor
$1,000 Sign on Bonus! Wages Starting Higher Than Minimum!  - Provides fast, friendly, professional and responsive customer service to restaurant guests, food servers and restaurant hosts- Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station obtaining replacement stock from wash area and/or warehouse inventory in accordance with procedure- Removes dirty dishes, glassware, and flatware from table and counter tops, and transports items to designated area- Resets tables with silverware, napkins, and glassware in accordance with established restaurant table top specifications- Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attend to guest needs) as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required- Operates and maintains equipment as required in accordance with established guidelines and safety procedures- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures
Job ID
2021-78699
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Bangor
Job Locations US-WV-Charles Town
- $1500.00 SIGN ON BONUS  Starting Pay: $10.00- INTERNALS ARE NOT ELIGIBLE FOR SIGN ON BONUS- Prepares tableware for washing. - Collects all soiled pots; washes and restacks cleaned pots on shelves. - Responsible for removal of garbage and refuse. - Mops and sweeps floors. - Washes walls and ceiling tiles. - Cleans and sanitizes all cooking equipment. - Responsible for proper maintenance and distribution of company assets. - Sets up dishwashing machine. - Stacks and stores clean dishes in proper kitchen areas.
Job ID
2021-80428
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
 - $1500.00 SIGN ON BONUS  Starting Pay: $10.50- INTERNALS ARE NOT ELIGIBLE FOR SIGN ON BONUS- Adhere to all Food and Beverage Policies. - Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees. - Understand and perform opening station requirements. - Stock condiment station(s) with appropriate food, beverage, and paper products; identify and perform product rotation requirements. - Welcome all guests with a SMiLE and sincere greeting. - Remove food trays from dining room. - Remove trash from dining room and place into trash hauler(s). - Maintain cleanliness and orderliness of dining room tables, chairs, and banquettes. - Maintain cleanliness of dining room floors. - Maintain cleanliness of dining room trash receptacles. - Maintain cleanliness of area’s counter, glass, and brass. - THANK all guests and wish them well. - Maintain work station in a clean, safe, and sanitized manner at all times. - Communicate guests’ issues, concerns, and/or problems to management. - Understand and adhere to all board of health, property, and departmental safety practices. - Understand and perform closing station requirements.
Job ID
2021-80425
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-PA-Washington
- Responsible for the collection, counting, sorting, and wrapping of currency. - Participates in the transfer of currency off the floor. - Transports the currency to the restricted area for counting. - Ensures key control procedures are followed. - Responsible for operating currency counters, adding machines and other Auditing functions. - Completes daily maintenance of all count room equipment as well as cleaning of count room. - Works professionally with other departments as needed to complete tasks. - Ensures company assets are properly accounted for and secured. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-79862
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
The Meadows Casino Racetrack
Job Locations US-PA-Washington
- Responsible for the collection, counting, sorting, and wrapping of currency. - Participates in the transfer of currency off the floor. - Transports the currency to the restricted area for counting. - Ensures key control procedures are followed. - Responsible for operating currency counters, adding machines and other Auditing functions. - Completes daily maintenance of all count room equipment as well as cleaning of count room. - Works professionally with other departments as needed to complete tasks. - Ensures company assets are properly accounted for and secured. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-79730
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
The Meadows Casino Racetrack
Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Handles large amounts of money and maintains accountability over assigned bank.- Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees.- Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units.- Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the day.- Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation.- Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted.- Verifies and processes all bagged tokens that require scaling and tagging.- Prepares and processes Cashier and Casino Banker exchanges.- Attends all departmental and company training programs or meetings as directed.- Adheres to all departmental, property, and company policies and procedures.- Meets all departmental or company deadlines including the timely completion of drops.- Adheres to all gaming laws and regulations.- Maintains communication with all departments, team members, and guests to ensure positive experiences.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-81702
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
River City Casino & Hotel
Job Locations US-MS-Robinsonville
Must provide prompt, courteous and accurate dealing at assigned table(s) in accordance with established procedures.  Assists guests in understanding the rules and ensure adherence to established policies and procedures.  Maintain the security of assigned game(s) at all times.  Report any safety hazards to assigned Casino Shift Manager.- Provides accurate and efficient dealing at assigned table game.- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and proceduresEnthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Job ID
2020-77498
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
1st Jackpot Casino Tunica
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Shares responsibility for the overall integrity of daily operations in a designated area.- Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.- Maintains constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.- Controls and directs games in progress by monitoring and providing assistance and dealer correction.- Assists with verifications of table inventories and effectively manages table limits.- Maintains awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.- Oversees and ensures high standards of customer courtesy on each game and works closely with Special Events, Players Club, and other casino staff members in this regard.- Maintains a continuous inspection of cards and dice, ensuring the security of assigned table games.- Provides and monitors on-the-job training for dealers to ensure staff receive adequate guidance, resources, and information for optimal job performance.- Monitors chips and cash transactions between dealers and customers and ensure that proper payout amounts are paid to customers, in accordance with established procedures.- Accounts for chips on assigned games. This includes but is not limited to making fills and credits as needed.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-76937
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-KS-Kansas City
Hollywood Casino Kansas Speedway is currently looking for a Table Games Dual-Rate Dealer/Supervisor to join the team.   ESSENTiAL DUTiES AND RESPONSiBiLiTiES DEALER ROLE - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Provide accurate and efficient dealing while following proper game procedures. - Perform accurate chip and cash transactions. - Observe or receive wagers from customers and take or pay the appropriate game outcomes. - Maintain game security and protect company assets at all times. - Assist customers in understanding the rules and ensure adherence to established policies and procedures. - Pay winning bets and collect losing bets. - Notify Table Games Leadership immediately of any irregularities or any customer requests which are outside of a Table Games Dealer's authority or knowledge. - Provide customers with information on how to play the game if requested. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned. SUPERViSOR ROLE - Drive improved results through staff development and training programs. - Provide visible leadership in gaming operation areas. - Ensure compliance with Title 31 requirements and processes. - Responsible for the overall integrity of daily operations. - Present oneself as a Credit to the Company and encourages others to do the same. - Maintain a strong working knowledge of all rules, regulations, procedures, and payouts of all games. Provide feedback as appropriate to Table Games Dealers regarding opportunities for skill development and professional advancement. - Supervise, coach, instruct and direct Table Games Dealers in proper procedures of all aspects of table games operations. - Handle player service issues as needed. - Protect the integrity of all table games. - Administer disciplinary or corrective action, and monitor post-disciplinary performance of team members. - Track patrons’ play. - Develop, implement, and present departmental training programs from time to time as assigned, including but not limited to, organizing and conducting instructional classes designed to develop professional dealing skills. - Recommend, schedule, and conduct training activities. - Protect and preserve the assets of the company. - Provide for the safety of team members including keeping areas clean and free of safety hazards, debris, and litter, and performing all job duties in a safe and responsible manner. - Meet property and department appearance and grooming requirements. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
Job ID
2021-79493
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-LA-Bossier City
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Shampoo and style all types of hair. - Provide special occasion updos. - Maintain a high level of customer service by providing guests with a broad understanding of current procedures- Maintain a clean, safe and comfortable work environment for all guests and staff.- Demonstrate and sell spa products.- Stock linens and operating supplies as needed.- Perform other job related duties as assigned.- Complete services promptly in the time allotted while maintaining professional and courteous behavior to all guests and employees.- Work cohesively with additional hotel departments to meet customer needs.- Provide protection and safety to patrons and employees.- Properly greet and welcome each customer, every time.- Maintain knowledge of hotel, casino and outlets.- Assume ownership of positively influencing the guest experience.- Contact appropriate individuals or departments as necessary to resolve customer’s requests.- Welcome and acknowledge ALL guests according to standards set forth by Margaritaville Resort and Casino. (This includes non-hotel guests.)- Follow all company policies and procedures. (Both emergency and non-emergency.)- Must maintain a professional and clean appearance.- Maintain and develop a positive working relationship with fellow team members, management and executive staff.- Other duties as assigned.
Job ID
2021-79356
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
.upervise and monitor the direct operation of assigned Table Games and the conduct of dealers. Ensures that Team Members in assigned Pit comply with Internal Controls and specified game procedures. May perform other duties as assigned.  ESSENTIAL DUTIES AND RESPONSIBILITIES: - Enforce Dealer compliance with pit and game procedures. - Attends meetings, training activities, courses and all other work-related activities as required. - Supply gaming tables with proper and sufficient gaming equipment. - Complete rating information on casino table players. - Verification of customer credit status. - Issue guest complimentaries based on the evaluation of patrons play. - Communicate large and/or multiple buy-ins in compliance with established Pit procedures. - Promote outstanding customer and Team Member relations. - Prepares Marker, Table Fill and Table Credit documents. - Identify and resolve Table Games disputes. - Perform other duties as assigned.   ADDITIONAL DUTIES/JOB DIMENSIONS:  Regular attendance in conformance with the standards established by Margaritaville from time to time is essential to the successful performance of this position. Employee with irregular attendance will be subject to Margaritaville disciplinary action procedures up to and including termination.  Due to the cyclical nature of the hospitality/entertainment industry, Employee may be required to work varying schedules to reflect the business needs of the property.  This includes weekends and holidays on a 24 hour/7 day a week basis.  Upon employment, all Employees are required to fully comply with Margaritaville policies and procedures for the safe and efficient operation of Company facilities.  Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.  SUPERVISORY RESPONSIBILITIES: Directly supervises the Dealer  - . 
Job ID
2021-79358
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Margaritaville Resort Casino
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-80547
Position Type
Regular Full-Time
Category
Hidden (15272)
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-WV-Charles Town
- $1500.00 SIGN ON BONUS  Starting Pay: $11.50- INTERNALS ARE NOT ELIGIBLE FOR SIGN ON BONUS- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Keeps designated working area clean and organized; assists in maintaining cleanliness of Dining Room, including host stand area, as necessary or required, in accordance with established health and safety standards. - Resolves service issues according to the service recovery toolbox. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
Job ID
2021-80423
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races

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