Penn National Gaming, Inc.

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Search Results Page 24 of 29

Job Locations US-NV-Jackpot
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides cash handling service to casino patrons.- Responsible for assigned casino funds and proper handling of funds exchanges.- Responds to service lights on slot machines, service calls from Dispatch, and helps all guests needing change or other assistance.- Responsible for working Dispatch as needed and following all Dispatch procedures.- Notifies appropriate staff members to render assistance outside the scope of established responsibilities.- Ensures that slot machines are operating properly, and all procedures are executed according to company policy.- Performs minor slot machine repairs not requiring a Slot Technician.- Assists patrons with general questions concerning the casino.- Complies with all company and departmental policies, procedures, and internal controls.- Provides representation of department in specific project and company meetings.- Maintains property cleanliness by picking up any trash or glassware according to established procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75707
Position Type
Regular Part-Time
Casino Property
Cactus Petes
Job Locations US-LA-Bossier City
- Responsible for installing, testing, and maintaining components, sub-systems, and systems required for efficient and continuous conduction of business operations.- Responsible for inspecting and testing assigned equipment, noting all defective parts and making recommendations for correction.- Performs required adjustments and repairs to electronic and electro-mechanical equipment as assigned.- Maintains maximum efficiency, performing preventative maintenance to slot machines either on the floor or in the Slot Shop.- Observes all safety regulations in the performance of assigned duties and reports any safety hazards to assigned supervisor.
Job ID
2020-74451
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Responsible for installing, testing, and maintaining components, sub-systems, and systems required for efficient and continuous conduction of business operations.- Responsible for inspecting and testing assigned equipment, noting all defective parts and making recommendations for correction.- Performs required adjustments and repairs to electronic and electro-mechanical equipment as assigned.- Maintains maximum efficiency, performing preventative maintenance to slot machines either on the floor or in the Slot Shop.- Observes all safety regulations in the performance of assigned duties and reports any safety hazards to assigned supervisor.
Job ID
2020-74450
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-MO-Riverside
- Perform preventative maintenance:  clean, inspect, adjust, and test various machine parts.- Perform floor maintenance:  trouble shoot and repair machine malfunctions and system problems as they occur during gaming.- Assist floorpersons or equivalent with malfunctions and answer floor calls.- Perform machine conversions:  install kits in machine cabinet and computer processor board, and verify paytable and reel stops.- Assist customers with questions and complaints regarding slot machines.- Provide answers and explanations, and rectify problems as appropriate.- Work on special projects as assigned.- Assist with every phase, from layout to installation.- Assist in maintaining adequate stock of parts necessary for repairs.- Order as needed and check in incoming parts.- Perform shop maintenance:  trouble shoot and repair electronic circuit boards, test and adjust loaner units, reprogram progressives and messages, etc.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Any reasonable request made by your supervisor or any management personnel.
Job ID
2020-75880
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Argosy Casino Riverside
Job Locations US-LA-Bossier City
- Adheres to established departmental and property policies and procedures regarding guest service standards.- Responsible for the repair, maintenance, and general operating condition of slot machines.- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.- Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance.- Utilizes shop machines to fabricate standard or routine parts.- Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either.- Responsible for the machine initial fills.- Assists in jackpot payouts and the verification process.- Responsible for the inspection, installation, and removal of slot machines.- Maintains player-tracking system and EZ Pay equipment.- Responsible for troubleshooting system-related problems.- Responsible for completing all regulatory and company operational logs/forms correctly (e.g. slot machine meter logs, parts logs, conversion forms, etc.).- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74327
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown Bossier City
Job Locations US-KS-Kansas City
Hollywood Casino at Kansas Speedway is currently looking for a Slot Technician to join our team. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Ensure regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair.- Ensure functionality of the slot maintenance system.- Interact with Slot Operations personnel and guests while repairing slot machine functions.- Assist with slot layout and installation.- Work on special projects as assigned.- Assist in maintaining adequate stock of parts necessary for repairs.- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming.- Assist customers with questions and complaints regarding slot machines.- Provide answers and explanations, and rectify problems as appropriate.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Job ID
2020-75460
Position Type
Regular Full-Time
Category
Hidden (8746)
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-OH-Toledo
- Promoting a fun and exciting environment with a positive and upbeat attitude- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians- Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction  - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures- Performs technician job responsibilities throughout shift- Presents oneself as a credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned 
Job ID
2020-75384
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-IN-Lawrenceburg
- Performs preventative maintenance: cleans, inspects, repairs, adjusts, replaces, and tests various machine parts of EGDs, Ticket Redemption Kiosks, progressive equipment, and all other gaming-related devices.- Performs floor maintenance: Troubleshoots and repairs malfunctions with Electronic Gaming Devices (EGD), Ticket Redemption Kiosks, progressive equipment, EGD communication systems, and all other gaming-related (Table Games included) electronic systems, devices, and components as they occur.- Assists co-workers and management with all EGD-related issues.- Assists patrons, management, and co-workers with questions and complaints regarding EGD devices.  Provides answers, gives explanations, and rectifies problems as appropriate.- Performs gaming-related (Table Games included) conversions and movements: dismantling, installing, labeling, moving, lifting, lowering, clearing, setting, building, and all other actions that are necessary to complete conversions and movements of EGD.- Communicates using all tools provided: Uses radios and email effectively.  Fills out paperwork accurately and completely including but not limited to: MEAL books, machine checklists, Excel spreadsheets, game off list, etc.- Performs or assists with EGD-related audits and testing.- Performs shop maintenance: Tests, troubleshoots, and repairs electronic circuit boards and components.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-75540
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-LA-Baton Rouge
- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians- Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction  - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures- Performs technician job responsibilities throughout shift- Performs all other related and compatible duties as assigned 
Job ID
2020-74940
Category
Casino Operations
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Lake Charles
- Adheres to established departmental and property policies and procedures regarding guest service standards.- Responsible for the repair, maintenance, and general operating condition of slot machines.- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.- Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance.- Utilizes shop machines to fabricate standard or routine parts.- Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either.- Responsible for the machine initial fills.- Assists in jackpot payouts and the verification process.- Responsible for the inspection, installation, and removal of slot machines.- Maintains player-tracking system and EZ Pay equipment.- Responsible for troubleshooting system-related problems.- Responsible for completing all regulatory and company operational logs/forms correctly (e.g. slot machine meter logs, parts logs, conversion forms, etc.).- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75595
Position Type
Regular Full-Time
Casino Property
L'auberge Lake Charles
Job Locations US-MS-Tunica Resorts
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for assigned properties:- Responsible for monitoring and upkeep of the property Facebook, Instagram, Twitter, and other social pages. - Develops a paid social media content calendar, and executes postings based on the approved calendar.- Maintains daily assigned workflow and follows through with execution of organic social media. - Develops social media strategy for property and partners with all outlets on property to ensure strategy aligns with property mission.- Recommends and develops compelling content that engages audiences and increases followers.- Monitors and responds to online reviews/reputation management for the property.- Monitors and responds to guest feedback and inquiries via Medallia, telephone, letter and or email, or directs guest to the appropriate department for response and follow up. - Creates copy and imagery for organic social posts.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Conducts social media and internet research activities for the property marketing team as applicable. Makes market recommendations according to research results.- Partners with the Corporate Design Studio as needed for access to professional photo shoot assets and rights usage.- Partners with the property marketing team to submit requests for paid social media advertising through InMotion.- Provides organic social media analytics reporting as needed. Makes changes to organic, social strategy as needed.- Adheres to all deadlines in accordance to content calendar and all other assignments. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75327
Casino Property
Hollywood Casino Tunica
Job Locations US-PA-Philadelphia
- Define approach to testing complex systems- Design, plan, execute, monitor, and improve testing process- Meet deadlines and work independently- Monitor crash reports, alert teams to critical bugs, and open tickets with the appropriate teams- Serve as the gatekeeper for mobile and web deployment; coordinate a go/no-go sign-off- Oversee and ensure the quality of test plans, test cases, test matrix, and bug reporting- Script and develop testing scenarios in a broad range of programming languages
Job ID
2020-74206
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Wyomissing
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Develop and enhance our Salesforce environment to support business operations and processes, integrate with various business systems- Partners with technical leads to ensure new services align to roadmaps and to understand the impact on the organization’s information architecture- Collaborates with external providers to resolve any issues in the functionality and interoperability of new applications, infrastructure, and other services with existing IT systems, both on premise and cloud- Continually provide feedback and recommendations to development team, technical leads and manager- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs- Participates in all phases of Software Development Life Cycle (SDLC) including design, coding, code review, testing, bug tracking, change management, deployment, and support- Participates in project planning, scoping and estimating- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management- Maintains strict confidentiality in all departmental and company matters
Job ID
2020-75105
Casino Property
Penn National Gaming, Inc.
Job Locations US-IN-East Chicago
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant; follows all prep lists, and ensures kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with maintaining cost control methods and procedures by monitoring consistent pars and inventory in each restaurant. - Assists Chef de Cuisine with administrative duties, such as tracking/maintaining attendance records.- Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75567
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-MO-Riverside
- Provide stellar customer service.- Interview, select and train new team members.- Review, adjust and administer working schedules of team members.- Assign and apportion work to be done among team members.- Plan work processes and determine effective techniques or processes to be used by team members in the course of business.- Supervise and manage the work processes or procedures of team members.- Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.- Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.- Administration of disciplinary action including but not limited to warnings, suspensions and recommendations of termination.- Address and manage complaints, grievances or concerns from team members.- Effectively use, administer and manage rewards and recognition for front line team members.- Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.- Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Develop, maintain and manage training programs.- Oversee and direct the preparation of food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food and beverage products with an emphasis on creation of pastry products for all venues.- Ensure that all team members follow appropriate food handling procedures to ensure safe, quality products. Ensure that freshness by directing and overseeing the rotation of items and storage at appropriate temperatures.- Develop and suggest recipes and products in order to maintain a leading edge in the industry.- Develop menus for catering and sales. Safe and efficient use of all kitchen equipment.- Assist in operation of other food and beverage venues as needed. Handle customer complaints and support all customer service programs.- Support, implement, administer and manage standards of excellence among team members.- Understand and adhere to regulatory, department and company policies and procedures.- Make determinations regarding types of products, materials, supplies, or tools to be used.- Supervise and manage attendance and time records of team members.- Effectively manage departmental expenses including effectively and efficiently managing labor costs and staffing objectives while achieving guest satisfaction.- Protect and preserve assets of the company.- Understand and adhere to all bargaining unit agreements.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures. Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements. Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2020-75470
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Argosy Casino Riverside
Job Locations US-LA-Lake Charles
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant; follows all prep lists and ensures kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with maintaining cost control methods and procedures by monitoring consistent pars and inventory in each restaurant.- Assists Chef de Cuisine with administrative duties, such as tracking/maintaining attendance records.- Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75749
Position Type
Regular Full-Time
Casino Property
L'auberge Lake Charles
Job Locations US-CO-Black Hawk
As a Front Desk Agent you are responsible for providing superior service to both the internal and external customer.  This position is responsible for providing administrative and clerical support to the spa team to include scheduling, payment processing, and merchandise sales. - Greet guests and offer assistance and/or instruction in the use of the Spa.- Collect fees and accurately handle all cash, checks, credit card, gift certificates and comp transactions- Maintain on a daily basis a high level of cleanliness in the spa facilities- Unpack, stock and price all merchandise in the retail area as needed with the ability to lift a minimum of 25 lbs- Schedules spa and salon treatments- Responsible for knowing all new policies and procedures in the Spa- Adhere to all policies and procedures for the Spa
Job ID
2020-75554
Position Type
Regular Part-Time
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
As a Front Desk Agent you are responsible for providing superior service to both the internal and external customer.  This position is responsible for providing administrative and clerical support to the spa team to include scheduling, payment processing, and merchandise sales. - Greet guests and offer assistance and/or instruction in the use of the Spa.- Collect fees and accurately handle all cash, checks, credit card, gift certificates and comp transactions- Maintain on a daily basis a high level of cleanliness in the spa facilities- Unpack, stock and price all merchandise in the retail area as needed with the ability to lift a minimum of 25 lbs- Schedules spa and salon treatments- Responsible for knowing all new policies and procedures in the Spa- Adhere to all policies and procedures for the Spa
Job ID
2020-75499
Position Type
Regular Full-Time
Casino Property
Ameristar Black Hawk
Job Locations US-LA-Bossier City
- Provides therapeutic massage services and body treatments using different modalities.- Maintains a high level of customer service by providing guests with a broad understanding of current massage techniques and procedures.- Caters to all Spa guests using techniques customized to individual needs.- Maintains a clean, safe, and comfortable work environment for all guests and staff.- Stocks linens and operating supplies as needed.- Completes services promptly in the time allotted while maintaining professional and courteous behavior to all guests and employees.- Works cohesively with additional hotel departments to meet customer needs.- Maintains knowledge of hotel, casino, and outlets.- Assumes ownership of positively influencing the guest experience.- Contacts appropriate individuals or departments as necessary to resolve customer’s requests.- Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests).- Follows all company policies and procedures.- Must maintain a professional and clean appearance.- Maintains and develops a positive working relationship with fellow team members, management, and executive staff.- Other duties as assigned.
Job ID
2020-75532
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-WV-Charles Town
- Reports to Lead Cook, and works with Cooks for job assignments for the day. - Prepares, seasons, and cooks soups, meats, vegetables, desserts, and other food stuffs for consumption in dining areas at the Hollywood Casino at Charles Town Races.- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use.- Butchers chickens, fish, and shellfish.- Cuts, trims, and bones meat prior to cooking.- Bakes bread, rolls, cakes, and pastries.- Ensures kitchen is clean and organized upon closing.- Any task assigned by Lead Cook, Sous Chef, Room Chef and/or Restaurant Manager.
Job ID
2020-75080
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at CharlesTown

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