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Hollywood Casino at Kansas Speedway is currently looking for a Food & Beverage Attendant to join our team. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Prepare, display, sell and serve products to customers.- Anticipate customer needs and appropriately suggest products to maximize service and sales.- Resolve service problems according to guidelines.- Follow appropriate food handling procedures to ensure safe, quality products.- Follow all Kansas Lottery retailer requirements.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of cash register and Point of Sale system.- Complete deposits at the end of each shift.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing counters, tables, display cases, refrigeration units, and beverage machines.- Perform tasks to ensure an attractive patron dining area associated with the coffee bar including removal of trash and debris from tables and cleaning tables and chairs.- Ensure supplies and products are ordered and stocked as needed.- Perform stock/inventory work: check in, price, and display new merchandise.- Clean and straighten retail area: polish display cases, and straighten shelves and merchandise.- Safely and responsibly handle scalding hot products and equipment.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner.- Performs other job related and compatible duties as assigned
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion - Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness- Partners with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction - Maintains all equipment in proper fashion such as cappuccino machine, micros station, etc- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) - Adheres to regulatory, safety, departmental and company policies- Supports safety and accident prevention programs (nonslip footwear, proper lifting) - Performs all other related and compatible duties as assigned- Adhere to all gaming laws and regulations- Assist in operation of other food and beverage venues as needed
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- Directly manage the operations of assigned restaurant venues- Resolve customer complaints regarding food service and quality- Train team members in food service, sanitation, and safety procedures- Monitor food preparation methods, portion sizes, and garnishing- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards- Develop or oversee and implement departmental training programs.- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted- Control inventories of food, equipment, and liquor and report any shortages to designated personnel- Assign duties, responsibilities, and work stations to team members in accordance with work requirements- Analyze operational problems, such as theft and waste, and establish procedures to alleviate these problems- Interview, select and train new team members.- Review, adjust and administer working schedules of team members.- Supervise and manage the work processes or procedures of supervisors and front-line team members.- Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.- Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.- Address and manage complaints, grievances or concerns from team members.- Effectively use, administer and manage rewards and recognition for front line team members.
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- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Resolves service issues according to the service recovery toolbox- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
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- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Resolves service issues according to the service recovery toolbox- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
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- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion - Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness- Partnering with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction - Maintaining all equipment in proper fashion such as cappuccino machine, micros station, etc- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies- Supporting safety and accident prevention programs (non slip footwear, proper lifting) - Presenting oneself as a credit to Company and encourages others to do the same - Performing all other related and compatible duties as assigned- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
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- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion - Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness- Partnering with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction - Maintaining all equipment in proper fashion such as cappuccino machine, micros station, etc- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies- Supporting safety and accident prevention programs (non slip footwear, proper lifting) - Presenting oneself as a credit to Company and encourages others to do the same - Performing all other related and compatible duties as assigned
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- Clears, cleans, stocks and sets up dining room tables and server stations to restaurant standards. - Transport bus tubs and carts to dishwashing area.- Assist kitchen personnel with the unloading and cleaning of bus tubs and carts.- Discretely clear individual settings from guest tables as each course is completed. - Provide additional settings, utensils and condiments as needed or requested.- Work with food servers, host/cashiers and other restaurant personnel in providing guest service. - Uses and maintains all assigned areas and equipment in a sanitary, safe and effective manner.
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- Provides fast, friendly professional food service to restaurant guests.- Assist in the fulfillment of all food orders according to guests' needs.- Delivers food to guest table throughout the restaurant.- Maintains a clean and stocked workstation- Obtain replacement stock fo rtable tops from kitchen area/storage; inventory in accordancee with established procedures.- Assists server/bus person in setting up tables and providing meaximum efficiency and service levels by retrieving guests' special requests.- Meeting attendance guidelines of the job and adhering to regulatory, departmental and compnay policies.
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RESPONSIBLITIES: - Responsible to take orders from patrons and return these orders in a timely manner.- Presents menu, answers questions, and makes suggestions regarding food and service.- Writes order on check or memorizes it.- Relays order to kitchen and serves courses from kitchen and service bars.- Observes diners to respond to any additional requests and to determine when meal has been completed.- Clears and resets counters or tables at conclusion of each course.- Garnishes and decorates dishes preparatory to serving.- Carves meats, bones fish and fowl, and prepares flaming dishes and desserts at patron's table.- Observes diners to respond to any additional requests and to determine when meal has been completed.- Totals bill and accepts payment or refers patron to Cashier.- Ladles soup, tosses salads, portions pies and desserts, brews coffee, and performs other services as determined by establishment's size and practices.- Clears and resets counters or tables at conclusion of each course.- Serves patrons from chafing dish at table.- Responsible to have knowledge of patron limitations and company policy and procedure regarding alcohol beverage limitations.- Ensure the safety and security of guest and team members.- Ensures all guests at 1st Jackpot Casino enjoy a positive gaming experience due to high quality of guest service.- Welcomes and interacts with guests and other team members with a genuine display of caring and friendliness.- Other duties as assigned. EQUIPMENT/TECHNICAL - Use of food & beverage equipment, cash registers and Micro System. WORK AREA - 24/7 high energy casino with a large gaming and entertainment space with multiple beverage/bar outlets. Position will be required to move around to all areas with a sense of urgency.- Exposed to temperatures that may vary, noise, alcohol, smoke, wet floors, crowds, long lines and bright lights.
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Maintains strict confidentiality in all company matters.
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Maintains strict confidentiality in all company matters.
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Maintains strict confidentiality in all company matters.
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- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.
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- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.
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- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled, or required. Operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.
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- Provides outstanding customer service to guests.- Must be outgoing in greeting guests with a sincere “Hello” and thanking each guest for their patronage.- Assists guests with food orders, special needs & requests- Answers any questions concerning the food outlet or the property.- Preps grab and go items such as but not limited to yogurt parfaits, cookies etc.- Reheats and serves slices of pizza, desserts, pastries, etc.- Daily functions stocking, restocking and cleaning to be performed throughout the day every day.
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Conduct gaming activity and currency transactions according to prescribed procedure and Indiana Gaming Commission regulations. Learn dealing services at assigned gaming table in accordance with established policies and procedures in relation to Blackjack AND Baccarat. Dealer school is a FREE 4-week OR 6-7-week course, held at Ameristar. Class will take place Monday thru Friday. After class completion, each person will audition; there is no guarantee for placement after audition. Background investigation and drug test will be administered at the time of offer. Earn an average of $16 per hour including tips! Interviews are currently being scheduled AND immediate placement into class will take place upon invitation to attend! PART-TIME OPPORTUNITIES AVAILABLE! Please inquire about the $500.00 BONUS - Provides fast, flawless, personalized service to players.- Conducts assigned game according to procedure- Cooperates with other dealers when assigned to the same game, controls the pace of the game.- Informs the floorperson/Boxperson of any requests or unusual play.- Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures.- Must be able to stand for extended periods of time in a smoke filled environment, bending mobility required.- Able to handle monetary transaction with a high degree of accuracy.- Able to communicate clearly and tactfully.
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- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Adhering to all established game procedures, including:- Use of gaming equipment- Providing game security- Money handling- Wager positioning- Verbalizing game- Ability to understand and perform duties in accordance with:- Hollywood Casino Aurora Core Values- Departmental, property and company policies and standards- Illinois Gaming Board requirements- Sarbanes-Oxley- Internal Controls- Assisting guests in learning games- Attending departmental and company meetings as required
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- Welcomes guests to the hotel.- Provides guests with exceptional service when they check in and out of the hotel.- Assists guests with any questions they may have.- Offers suggestions (where to dine, entertainment) to hotel guests.- Answers the phone in a professional manner.
