- Types memos, letters, reports and materials as assigned by supervisor.- Maintains departmental files.- Designates Room Attendant work assignments.- Receives incoming calls from guest rooms and dispatches maintenance personnel as required.- Responsible for computer data entry of all work orders and inspections.- Maintains lost and found dispatch logs.- Physically performs key checks and lost key searches.- Maintains an orderly work area.- Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.- Maintains cleanliness of office.- Organizes supply closet items.- Prepares departmental line-up.- Maintains message boards in pre-shift area.

- Inspects guest rooms for cleanliness and quality, ensuring Ameristar standards are met or exceeded. - Reports rooms ready for occupancy.- Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current Ameristar SOP’s.- Conducts daily shift pre-shifts, uniform inspection, and directs actions of all floor personnel.- Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering, prepares maintenance and work orders, follows up on completion with Engineering.- Ensures training for safe and proper usage of chemicals and equipment.- Updates and maintains correct hotel room status in computer system and on boards.- Prints and maintains permanent records of the following: room occupancy, status, and statistics, phone logs, maintenance logs, attendance logs, lost and found logs, item request logs, GRA assignments, RQ assignments, house-person assignments, Corporate/ViP guests, group arrivals, and work orders. - Communicates with Engineering, Front Office personnel, Office Coordinator, Bell staff, Security, MRT/Preventive Maintenance, and Locksmith. - Verifies inventory and purchase order arrivals and proper floor inventory deliveries. - Familiar with receptionist and telephone procedures; is able to multi-task between assignments. - Assists management with action plans, coaching sessions, or additional training as needed. - Assists with cleaning rooms, delivering room calls, and dispatch when needed.

- ConsIstently provIdIng excellent guest servIce, usIng sound judGMent, exceptIonal Interpersonal skIlls, and the abIlIty to multI-task In hotel OperatIons, IncludIng, but not lImIted to Hotel Front Desk, RetaIl GIft Shop, RV Park, and ReservatIons - Develops and maIntaIns posItIve, InteractIve relatIonshIps wIth guests, buIldIng loyalty and Increased frequency wIth VIP guests by provIdIng excellent guest servIce - Extends warm, professIonal greetIngs to guests and assIgns rooms In a manner that consIstently demonstrates Red Carpet Customer ServIce skIlls - Issues room keys and provIdes clear escort InstructIons to Bell Staff - Keeps records of room avaIlabIlIty and guests' accounts - RevIews and determInes guest comp value based upon gamIng performance - Makes an confIrms reservatIons - Enters�accurate InformatIon Into the AS400,� LMS, MIcros and other computer systems - CommunIcates wIth customers about upcoIng events, preferences, InformatIon about our property and dIrects calls to the approprIate destInatIon - Responds to querIes, solves and/or refers problems to the correct persons followIng tHRough for hte guest In a professIonal manner at all tImes - Accurately computes and records retaIl purchase transactIons

- Sweeps and vacuums carpeted areas. - Extracts or shampoos carpets on a scheduled basis. - Cleans all brass. - Assists regular shift team members in maintaining restrooms and casino floor. - Operates extractor equipment, floor scrubbers, shampoo machines and polishing machines as well as special vacuum cleaners and scrubbers. - Carries out heavy duty detail cleaning of restrooms and locker rooms. - Moves office furnishings and items as directed. - Cleans interior and exterior windows above 6 feet off the ground as directed. - Maintains logs for equipment usage. - Assists with inventory of all stockroom items received from the warehouse to assure proper quantities and quality. - Delivers supplies as directed.- Responsible for the cleaning of all housekeeping equipment. - Maintains cleaning supply inventory and identifies damaged bottles and/or drums for replacement.- Maintains strict confidentiality in all company matters.

- Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - Sweeps and vacuums carpeted areas. - Extracts or shampoos carpets on a scheduled basIs. - Cleans all brass. - AssIsts regular shIft team members In maIntaInIng restrooms and casIno floor. - Operates extractor equIpment, floor scrubbers, shampoo machInes, and polIshIng machInes as well as specIal vacuum cleaners and scrubbers. - CarrIes out heavy duty detaIl cleanIng of restrooms and locker rooms. - Moves Office furnIshIngs and Items as dIrected. - Cleans InterIor and exterIor wIndows above 6 feet off the ground as dIrected. - MaIntaIns logs for equIpment usage. - AssIsts wIth Inventory of all stockroom Items receIved from the warehouse to assure proper quantItIes and qualIty. - ResponsIble for the cleanIng of all housekeepIng equIpment. - MaIntaIns cleanIng supply Inventory and IdentIfIes damaged bottles and/or drums for replacement. - MaIntaIns strIct confIdentIalIty In all company matters.

Hollywood Casino at Kansas Speedway is currently looking for a Heavy Duty Untility Cleaner to join our team.  ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Clean, sanitize and shine all cooking equipment, walls, ceiling tiles and kitchen hoods.- Mop, sweep and scrub floors.- Recognize and ensure appropriate chemicals are used when cleaning and mixing chemicals.- Move equipment and clean within assigned areas.- Report any problems, including property damage or equipment failure, to Environmental Services leadership.- Remove garbage, refuse, towels, mops, rags and aprons.- Safely operate and control all mechanical equipment as necessary to perform job duties assigned as well as maintain and clean machines after use.- Frequently maneuver in small, limited spaces and use ladders and/or mechanical lifts, as well as clean ground level areas.- Wash and stack tableware, dishes, pots and pans in proper kitchen locations- Stock and supply all service areas with appropriate cleaning supplies.- Safely operate equipment, tools and chemicals used for production.- Proper maintenance and distribution of company assets- Attend all departmental and company training programs or meetings as directed.- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Use two-way radios and maintain professional radio etiquette at all times.- Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties.- Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.

- Greet guests with a warm verbal greeting and eye contact per Hollywood Casino's Red Carpet Customer Service training and provide prompt seating. - Establish rapport with guests and thank them for their patronage In order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary.- Verify reservation if required, before seating guests. - Advise guests of waiting time and recommend beverage outlets. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Knowledge of all daily specials and featured menu items and their preparation. - Handle any guest complaints and resolve them quickly and courteously. - Attendance at any pre-shift meetings. - Maintain communication with kitchen regarding "86 board" and availability of featured Items. - Complete knowledge of all menu items and how each item is prepared. - Knowledge of and strict adherence to PLCB and RG standards and RAMP. - General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc. - Collect payment and complete transactions through efficient use of POS system when needed to assist servers. - Keep work area neat and clean in accordance with all PA Department of Health standards. - Participates as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations.

- Greet guests with a warm verbal greeting and eye contact per Hollywood Casino's Red Carpet Customer Service training and provide prompt seating. - Establish rapport with guests and thank them for their patronage in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.   - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary.  - Verify reservation, if required, before seating guests. - Advise guests of waiting time and recommend beverage outlets. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Handle any guest complaints and resolve them quickly and courteously. - Attendance at any pre-shift meetings. - Maintain communication with kitchen regarding "86 board" and availability of featured items. - Complete knowledge of all menu items and how each item is prepared. - Knowledge of and strict adherence to PLCB and RG standards and RAMP. - General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc. - Collect payment and complete transactions through efficient use of POS system when needed to assist servers. - Keep work area neat and clean in accordance with all PA Department of Health standards. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations.

- Greet guests with a warm verbal greeting and eye contact per Hollywood Casino's Red Carpet Customer Service training and provide prompt seating. - Establish rapport with guests and thank them for their patronage in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.   - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary.  - Verify reservation, if required, before seating guests. - Advise guests of waiting time and recommend beverage outlets. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Knowledge of all daily specials and featured menu items and their preparation. - Handle any guest complaints and resolve them quickly and courteously. - Attendance at any pre-shift meetings. - Maintain communication with kitchen regarding "86 board" and availability of featured items. - Complete knowledge of all menu items and how each item is prepared. - Knowledge of and strict adherence to PLCB and RG standards and RAMP. - General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc. - Collect payment and complete transactions through efficient use of POS system when needed to assist servers. - Keep work area neat and clean in accordance with all PA Department of Health standards. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations.

- Greet guests with a warm verbal greeting and eye contact per Hollywood Casino's Red Carpet Customer Service training and provide prompt seating. - Establish rapport with guests and thank them for their patronage in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.   - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary.  - Verify reservation, if required, before seating guests. - Advise guests of waiting time and recommend beverage outlets. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Knowledge of all daily specials and featured menu items and their preparation. - Handle any guest complaints and resolve them quickly and courteously. - Attendance at any pre-shift meetings. - Maintain communication with kitchen regarding "86 board" and availability of featured items. - Complete knowledge of all menu items and how each item is prepared. - Knowledge of and strict adherence to PLCB and RG standards and RAMP. - General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc. - Collect payment and complete transactions through efficient use of POS system when needed to assist servers. - Keep work area neat and clean in accordance with all PA Department of Health standards. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations.

- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Gives cash refunds or Credit memorandums as directed by Supervisor/Manager. - Greets and seats guests at tables according to guest preference and table availability. - Coordinates and controls the flow of the restaurant. - Assigns stations to servers and bus persons. - Supervises the restaurant in the absence of the Restaurant Supervisor/Manager. - Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required. - Resolves service issues according to established guidelines. - Ensures dining and serving areas are set up and maintained according to standard. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Answers telephone in a professional manner.

- Performs duties to greet and seat guests, takes reservations, and assists guests with special needs. - Reviews current guest seating assignments and seats new guests according to seating system in each station. Anticipates guests coming in and has this information before greeting each guest. - Greets guests by name whenever possible, makes guest feel welcome, sincerely conveys appreciation for choosing to dine with us, and ushers to the appropriate table. - Inputs necessary date into seating system and adheres to seating system recommendations. - Assists staff in duties as requested. - Assists guest with special requests or needs. - Monitors restaurant operations, notifying the supervisor of problems, needs, or guest comments. - Ensures menus are clean and contain appropriate panels and information. - Ensures light levels, music levels, and temperature levels are perfect and adjusts accordingly. - Offers a sincere send off to each guest (“Good night, thank you for coming in,”“Good luck”) and welcomes them back (“Come back soon”). - Other duties as assigned.

MAJOR JOB DUTiES:Duties include, but are not limited to the following:   - Properly present clean menus to our guests. - Collect and inspect all menus, discarding the worn ones. - Maintain the professional appearance of the hostess stand. - Supply guests with information on services available at the Hotel/Casino, including all of our restaurants. - Monitor the waiting line to determine if there are large parties waiting. - Answer telephone at the hostess stand. - Monitor the performance and completion of sidework. - Handle initial guest complaints. inform manager on duty immediately of any problems or concerns. - Assure smooth transition during shift changes.     Remain on duty until relief is present and acknowledges that they are ready to take over. - Ensure that tables are properly set to start each shift. - Assist the manager with breaks. - Must provide courteous and friendly service to all guests and team members. - Performs related work as requested.   The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Gives cash refunds or Credit memorandums as directed by Supervisor/Manager. - Coordinates and controls the flow of the restaurant. - Assigns stations to servers and bus persons. - Supervises the restaurant in the absence of the Restaurant Supervisor/Manager. - Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required. - Resolves service issues according to established guidelines. - Ensures dining and serving areas are set up and maintained according to standard. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Answers telephone in a professional manner. - Maintains strict confidentiality in all company matters.

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Gives cash refunds or Credit memorandums as directed by Supervisor/Manager. - Coordinates and controls the flow of the restaurant. - Assigns stations to servers and bus persons. - Supervises the restaurant in the absence of the Restaurant Supervisor/Manager. - Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required. - Resolves service issues according to established guidelines. - Ensures dining and serving areas are set up and maintained according to standard. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Answers telephone in a professional manner. - Maintains strict confidentiality in all company matters.

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Gives cash refunds or Credit memorandums as directed by Supervisor/Manager. - Coordinates and controls the flow of the restaurant. - Assigns stations to servers and bus persons. - Supervises the restaurant in the absence of the Restaurant Supervisor/Manager. - Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required. - Resolves service issues according to established guidelines. - Ensures dining and serving areas are set up and maintained according to standard. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Answers telephone in a professional manner. - Maintains strict confidentiality in all company matters.

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Gives cash refunds or Credit memorandums as directed by Supervisor/Manager. - Coordinates and controls the flow of the restaurant. - Assigns stations to servers and bus persons. - Supervises the restaurant in the absence of the Restaurant Supervisor/Manager. - Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required. - Resolves service issues according to established guidelines. - Ensures dining and serving areas are set up and maintained according to standard. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Answers telephone in a professional manner. - Maintains strict confidentiality in all company matters.

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Gives cash refunds or Credit memorandums as directed by Supervisor/Manager. - Coordinates and controls the flow of the restaurant. - Assigns stations to servers and bus persons. - Supervises the restaurant in the absence of the Restaurant Supervisor/Manager. - Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required. - Resolves service issues according to established guidelines. - Ensures dining and serving areas are set up and maintained according to standard. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Answers telephone in a professional manner. - Maintains strict confidentiality in all company matters.

- Greet and seat guests at tables accordIng to guest preference and table avaIlabIlIty.� - ProvIde guests wIth menus and Inform guests of restaurant specIals and feature Items.� - CoordInate wIth food servers, bus persons and other restaurant personnel In provIdIng guest servIce.� - Operate electronIc cash regIster system to accurately and ImmedIately account for payment transactIons and transports monIes to and from the maIn credIt cage.� - Keep cash regIster and host area stocked wIth necessary equIpment, forms and supplIes.� - Ensure dInIng and servIng areas are set up and maIntaIned accordIng to standard.�

- Answers guest questions about Ameristar East Chicago restaurants, including operating hours, and answers general questions about property, facility, and services.- Remains current with restaurant beer menu, including styles descriptions.- Recommends and assists guests with appropriate pairings. - Suggests signature cocktails to guests to increase revenue. - Familiar with restaurant food menu, including description, price, and add-ons, and is able to assist guests with alcohol pairing. - Keeps entry area and To-Go counter clean and organized. - Works in cooperation with other service personnel to provide a high quality of service. - Assists as required in table maintenance and cleans when necessary. - Greets and seats guests at tables according to guest preference and table availability. - Informs guests of restaurant specials, feature items, and personal favorites. - Accurately obtains food and beverage To-Go orders from guest, ensuring orders are complete and in accordance with company To-Go procedures. - Keeps reservation system, host area, and To-Go counter stocked with necessary equipment, forms, and supplies. - Ensures dining and serving areas are set up and maintained according to standard. - Accurately accounts for and collects payment for all food and beverage orders through POS system in a timely manner.- Participates in liquor glassware removal, ensuring compliance with all indiana Gaming Commission and indiana Alcohol and Tobacco Commission regulations. - Provides responsible alcohol service according to established guidelines. - Maintains complete knowledge of table/seat/station numbers, hours of operations, and proper table set-up. - Must maintain proper uniform requirements of the position, including wearing special event uniforms provided for Holidays and other special occasions deemed by management. - Assists as requested with special events on and off property. - Observes and adheres to Health Department regulations regarding food handling, storage, and cleanliness of work environment.- Attends all company/restaurant training programs as they are scheduled. - Maintains all assigned areas and equipment in a sanitary, safe, and effective manner. - Completes opening, closing, and other side duties as assigned. - Collects and accurately reports tips at the end of the assigned shift. - Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.