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- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Follows established quality assurance procedures to ensure acceptable health department and customer service standards.- Responds to guest needs and reports problems to Manager.- Assists Manager with administrative duties, as assigned.- Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.- Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.- Monitors appearance of food/beverage served and communicates deviations in accordance with established standard.- Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- May be required to perform duties at the Lawrenceburg Event Center (LEC).- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. SUPERVISORY RESPONSIBILITIES: - Manages work procedures and expedites workflow.- Provides coaching and counseling to team members.
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- Insuring operation of existing lock systems by the means of preventative maintenance, keeping stock of parts and tools for locks, records of key pinning profiles, and distribution of keys. - Work independently on projects including replacement of high wear items and parts as well as new installations.- Ability to install both mechanical and electronic means of locks and access- Ability to work with vendors and other departments when necessary while keeping strict attention to detail and understand the importance of property security.- Operate specialty equipment like duplication machines and code cutting machines.- Making access codes, master pinning combinations, and cross reference them to make sure they do not cross operate another lock or door. All created combinations must be documented.- The ability to use a pick set and other locksmith specific tools to free locks with no keys- Be able to create and setup low voltage circuits for automated locking, remote locking, and card or RFID access systems. This includes working knowledge of relays, power transformers, and solenoids and how to make them work together. - The ability to install, program, and create reports on the Kaba Saflok, Oracode, and Ilco access systems.- Knowledge to trade specific means of key creations like the smoke method and key blank hand filing.- Be able to use a caliper to make sure pins are set to correct depth in their cylinders and housings. - Performs routine maintenance of locks and locksets and create area of work schedules based on amount of usage and priority of the area to be kept secure. - Be able to assist on other calls and attend to emergency situations when the need arises. - Maintains a safe and clean working environment following all safety protocol.
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- Maintains engineering for HVAC, ductwork, piping, plumbing, boilers, and fire protection.- Reviews assigned work orders and determines work priorities.- Installs machines, tools, and equipment to ensure continuous operations.- Inspects kitchen machines and equipment for conformance with operational standards; repairs refrigerator equipment as needed.- Inspects, repairs, and adjusts HVAC equipment.- Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Makes minor electrical repairs, including but not limited to repair and replacement of outlets, light fixtures, and equipment; fixes all property electronic equipment (except for slot machines and computers) by repairing minor damage to parts and wiring and replacing failed components.- Adheres to departmental quality standards; follows all safety rules.- Fabricates, repairs, and maintains mechanical devices, motors, and pumps; performs painting, carpentry, and upholstery work as required.- Adheres to all regulatory, departmental, and company policies and procedures.- Installs and maintains all tile, marble floor materials, carpet, and carpet tiles.- Performs preventive maintenance to equipment on a scheduled basis.- Assists with snow removal.- Responds to maintenance calls and provides courteous, timely, and expert service.- Maintains strict confidentiality in all company matters.
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- Maintains engineering for HVAC, ductwork, piping, plumbing, boilers, and fire protection.- Reviews assigned work orders and determines work priorities.- Installs machines, tools, and equipment to ensure continuous operations.- Inspects kitchen machines and equipment for conformance with operational standards; repairs refrigerator equipment as needed.- Inspects, repairs, and adjusts HVAC equipment.- Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Makes minor electrical repairs, including but not limited to repair and replacement of outlets, light fixtures, and equipment; fixes all property electronic equipment (except for slot machines and computers) by repairing minor damage to parts and wiring and replacing failed components.- Adheres to departmental quality standards; follows all safety rules.- Fabricates, repairs, and maintains mechanical devices, motors, and pumps; performs painting, carpentry, and upholstery work as required.- Adheres to all regulatory, departmental, and company policies and procedures.- Installs and maintains all tile, marble floor materials, carpet, and carpet tiles.- Performs preventive maintenance to equipment on a scheduled basis.- Assists with snow removal.- Responds to maintenance calls and provides courteous, timely, and expert service.- Maintains strict confidentiality in all company matters.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising staff and the overall daily management of a designated shift that is responsible for general maintenance, installation, maintenance and repair of HVAC, electrical and plumbing systems and water distribution Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Assists in managing maintenance and construction projects and determines best practice for using in-house resources or outside vendor for applicable shift. - Inspects projects after completion for satisfactory results.- Ensures OSHA standards are followed during a designated shift.- Manage grounds crew and maintenance of property grounds. - Conducts a daily inspection of the property to ensure that it is clean, attractive and fully functional. Implements immediate remediation of problems.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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- Responsible for the operations and maintenance of equipment to provide utilities such as light, heating, air conditioning, and room maintenance.- Inspects equipment at periodic intervals to detect malfunctions or need for repair, adjustment, or lubrication.- Performs repairs to equipment in the Hotel Tower.- Responsible for all general maintenance and repair of minor problems throughout the building as directed by a supervisor.- Ensures adherence to OSHA regulations and internal safety policies and procedures.- Performs minor structural repairs including, sheet rock, doors, trim, and plumbing.- Reports inventories and work schedules to maintenance supervisor every day.- Conducts preventative maintenance.- Responsible for training on procedures and requirements.- Supports and maintains Margaritaville courtesy guidelines.- Performs all other duties as assigned.
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- Ensuring proper functioning and/or repairing and maintenance of structure, systems and equipment to include heating, ventilation, air conditioning, refrigeration, plumbing, electrical and natural gas systems as well as elevators, kitchen appliances and televisions - Maintaining and inspecting all major critical systems (fire safety systems, systems that protect against flooding and progressive flooding, emergency power systems, emergency lighting systems, emergency ventilation shutdown systems, and fuel and sewage discharge prevention systems) including related administrative functions (inspection and training documentation)- The overall integrity of daily operations, ensures compliance with all regulatory requirements, internal controls, and policies and procedures (OSHA)- Responding to all emergencies per established procedures, provides expertise, directs team members and resources in the event of a chemical or hazardous waste spill- Establishing and adhering to preventive maintenance schedules for facility and equipment and maintains PM logs for all machinery - May be involved in new construction, installation, or modification of existing structures or equipment - Meeting with vendors and contractors to negotiate and purchase materials, ensures proper inventory of supplies and parts, and maintains equipment room- Administering, assigning, and updating internal customers on work requests and projects- Handling work flow during shift to meet business demands and ensure customer satisfaction - Presenting oneself as a credit to the Company and encourages others to do the same- Performing all other related and compatible duties as assigned
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- Performs scheduled and nonscheduled repair, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property.- Performs preventive maintenance in conjunction with all building maintenance and/or cleanliness related items.- Submits requests for expenditures associated with repairs, upkeep, and improvement to the Manager of Facilities.- Directly or indirectly supports all exterior grounds activities, including snow removal, grass cutting, landscaping, the parking garage and other exterior area needs.- Supports all sanitation processes and procedures including rodent and pest control.- Performs painting, structural repairs to masonry, woodwork, wallpaper and treatments, and furnishings of buildings.- Directly or indirectly supports the installation, maintenance and repair of HVAC, electrical, plumbing systems and water distribution, including fire suppression and sewerage facilities.- Accountable for OSHA compliance at Hollywood Casino & Hotel. Will be an active participant of Safety compliance.- Implements and monitors controls designed to assure full compliance with all federal, state, corporate and property laws, policies and/or mandates.- Must be able to interact effectively and positively across departmental lines.- Must be a team player.- Limited supervisory requirements as assigned.- Other duties may be assigned.
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- Ensuring proper functioning and/or repairing and maintenance of structure, systems and equipment to include heating, ventilation, air conditioning, refrigeration, plumbing, electrical and natural gas systems as well as elevators, kitchen appliances and televisions - Maintaining and inspecting all major critical systems (fire safety systems, systems that protect against flooding and progressive flooding, emergency power systems, emergency lighting systems, emergency ventilation shutdown systems, and fuel and sewage discharge prevention systems) including related administrative functions (inspection and training documentation)- The overall integrity of daily operations, ensures compliance with all regulatory requirements, internal controls, and policies and procedures (OSHA)- Responding to all emergencies per established procedures, provides expertise, directs team members and resources in the event of a chemical or hazardous waste spill- Establishing and adhering to preventive maintenance schedules for facility and equipment and maintains PM logs for all machinery - May be involved in new construction, installation, or modification of existing structures or equipment - Meeting with vendors and contractors to negotiate and purchase materials, ensures proper inventory of supplies and parts, and maintains equipment room- Administering, assigning, and updating internal customers on work requests and projects- Handling work flow during shift to meet business demands and ensure customer satisfaction - Presenting oneself as a credit to the Company and encourages others to do the same- Performing all other related and compatible duties as assigned
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- Performs scheduled and nonscheduled repair, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property.- Performs preventive maintenance in conjunction with all building maintenance and/or cleanliness related items.- Submits requests for expenditures associated with repairs, upkeep, and improvement to the Manager of Facilities.- Directly or indirectly supports all exterior grounds activities, including snow removal, grass cutting, landscaping, the parking garage and other exterior area needs.- Supports all sanitation processes and procedures including rodent and pest control.- Performs painting, structural repairs to masonry, woodwork, wallpaper and treatments, and furnishings of buildings.- Directly or indirectly supports the installation, maintenance and repair of HVAC, electrical, plumbing systems and water distribution, including fire suppression and sewerage facilities.- Accountable for OSHA compliance at Hollywood Casino & Hotel. Will be an active participant of Safety compliance.- Implements and monitors controls designed to assure full compliance with all federal, state, corporate and property laws, policies and/or mandates.- Must be able to interact effectively and positively across departmental lines.- Must be a team player.- Limited supervisory requirements as assigned.- Other duties may be assigned.
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- Performs scheduled and nonscheduled repairs, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property.- Performs preventive maintenance in conjunction with all building maintenance and/or cleanliness related items.- Submits parts requests associated with repairs, upkeep, and improvements.- Directly or indirectly supports all exterior grounds activities in the parking garage and other exterior area needs.- Maintains all sanitation equipment.- Performs painting, structural repairs to masonry, woodwork, wallpaper and treatments, and furnishings of buildings.- Directly or indirectly supports the installation, maintenance and repair of HVAC, electrical, plumbing systems and water distribution, including fire suppression and sewerage facilities.- Complies with all OSHA regulations at Hollywood Columbus. Will be an active participant of Safety compliance procedures.- Maintains and monitors controls designed to assure full compliance with all federal, state, corporate and property laws, policies and/or mandates.- Must be able to interact effectively and positively across departmental lines. Must be a team player.- Other duties as assigned.
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- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Maintain facility shops, working areas, and tool and equipment storage areas in a clean and orderly manner.- Conduct visual, manual or auditory inspections and testing of machinery, equipment or structures as needed.- Identify and analyze problems, malfunctions, or performance variations on machinery, equipment or structures including advanced analysis such as interpretation of building plans, regulations and codes of practice to ensure the proper progress of the work, making sure that specifications and regulations are followed and proper methods and materials are used.- Repair machinery, equipment or structures through dismantling and rebuilding including replacement, removal, installation or fabrication of new, used or refurbished parts.- Perform preventive maintenance on machinery, equipment and structures including but not limited to cleaning and lubricating parts, shafts, bearings, gears and other machinery, equipment or structural parts.- Undertake complex electrical workshop functions including but not limited to installing, maintaining, replacing, connecting, disconnecting and repairing electrical or mechanical apparatus, including but not limited to transformers, wiring, electrical or electronic components, relays, metering and indicating devices, switches, substations, switchgear, cabling systems, heaters, appliances, circuits, wire panels, transformers, light units, light switches, 277V lighting, 110V and 208V1 phase, 208V and 480V3 phase electrical circuits, and outlets or fixtures, including changing light bulbs as needed.- Clean and maintain HVAC systems, heaters, air conditioning units, air handling units, filters, belts, coils, ducts and all components contained in or related to such units through inspection, diagnosis, analysis, repair, replacement or installation of electrical or mechanical components, wires, panels, circuits, motors, or other parts including cleaning, maintaining and lubricating.- Install, maintain, replace, and repair plumbing including but not limited to fabrication and installation of new sewage and water lines whether for regular maintenance or repair or for the purpose of installing new equipment or fixtures, toilets, wash basins, sewage discharge lines, sinks, dishwashers, appliances, ruptured or leaking lines, and clogged toilets or drains including cutting, threading, bending pipes, assembling and installing pipes, valves and fittings and joining pipe sections and securing pipes. - Maintain, repair and replace ceiling tiles and structures.- Operate and utilize machine tools and equipment including but not limited to tools such as power lift, power washer, sweeper, landscaping tools and equipment, lathe, grinder, drill, milling machine, cutting torch, and welding equipment to repair or fabricate parts, fixtures and tools.- Lay out, assemble, install, repair, replace, fabricate and maintain pipe systems and related hydraulic and pneumatic equipment including but not limited to gauges, valves, pressure regulators and related equipment, parts or machinery.- Perform basic carpentry work including but not limited to woodwork and building, hanging or installing cabinets, selecting and preparing timber and manufactured board or other building materials and mark out, cut and shape pieces using saws, chisels, planes, power tools and woodworking machines.- Perform basic metal works such as layout, assembly and dismantling operations, fabrication and installation of projects involving acetylene, MIG (wire welding) and arc welding, fastening, bolting, soldering or spot welding, and operate power hammers, presses or other cutting and shaping tools and machines.- Perform basic locksmithing tasks as needed including repairs or maintenance of locks, door handles, and door closures.- Repair and maintain the physical structure of the facility and its contents or related components by performing miscellaneous tasks such as painting, scraping, furniture repair, gluing, fabricating and cleaning.- Perform tasks to ensure the attractive and safe physical appearance of the facility such as snow removal, and cleaning, sweeping, debris removal or power washing sidewalks, drives, parking areas and garage.- Repair and maintain equipment or machinery used in all facets of operations including EVS equipment.- Perform repairs or maintenance as necessary to ensure that the facility complies with OSHA, fire and safety standards.- Perform functions as necessary to ensure the facility remains balanced and floating.- Respond to facility maintenance needs as requested by other departments including but not limited to fitting hinges, locks, catches, drawers, shelves, moving furniture, equipment and supplies, and hanging or installing signs, blinds, shutters.- Assist with landscaping duties, snow and debris removal and warehousing functions.- Assist in emergency functions and procedures.
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- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Maintain facility shops, working areas, and tool and equipment storage areas in a clean and orderly manner.- Conduct visual, manual or auditory inspections and testing of machinery, equipment or structures as needed.- Identify and analyze problems, malfunctions, or performance variations on machinery, equipment or structures including advanced analysis such as interpretation of building plans, regulations and codes of practice to ensure the proper progress of the work, making sure that specifications and regulations are followed and proper methods and materials are used.- Repair machinery, equipment or structures through dismantling and rebuilding including replacement, removal, installation or fabrication of new, used or refurbished parts.- Perform preventive maintenance on machinery, equipment and structures including but not limited to cleaning and lubricating parts, shafts, bearings, gears and other machinery, equipment or structural parts.- Undertake complex electrical workshop functions including but not limited to installing, maintaining, replacing, connecting, disconnecting and repairing electrical or mechanical apparatus, including but not limited to transformers, wiring, electrical or electronic components, relays, metering and indicating devices, switches, substations, switchgear, cabling systems, heaters, appliances, circuits, wire panels, transformers, light units, light switches, 277V lighting, 110V and 208V1 phase, 208V and 480V3 phase electrical circuits, and outlets or fixtures, including changing light bulbs as needed.- Clean and maintain HVAC systems, heaters, air conditioning units, air handling units, filters, belts, coils, ducts and all components contained in or related to such units through inspection, diagnosis, analysis, repair, replacement or installation of electrical or mechanical components, wires, panels, circuits, motors, or other parts including cleaning, maintaining and lubricating.- Install, maintain, replace, and repair plumbing including but not limited to fabrication and installation of new sewage and water lines whether for regular maintenance or repair or for the purpose of installing new equipment or fixtures, toilets, wash basins, sewage discharge lines, sinks, dishwashers, appliances, ruptured or leaking lines, and clogged toilets or drains including cutting, threading, bending pipes, assembling and installing pipes, valves and fittings and joining pipe sections and securing pipes. - Maintain, repair and replace ceiling tiles and structures.- Operate and utilize machine tools and equipment including but not limited to tools such as power lift, power washer, sweeper, landscaping tools and equipment, lathe, grinder, drill, milling machine, cutting torch, and welding equipment to repair or fabricate parts, fixtures and tools.- Lay out, assemble, install, repair, replace, fabricate and maintain pipe systems and related hydraulic and pneumatic equipment including but not limited to gauges, valves, pressure regulators and related equipment, parts or machinery.- Perform basic carpentry work including but not limited to woodwork and building, hanging or installing cabinets, selecting and preparing timber and manufactured board or other building materials and mark out, cut and shape pieces using saws, chisels, planes, power tools and woodworking machines.- Perform basic metal works such as layout, assembly and dismantling operations, fabrication and installation of projects involving acetylene, MIG (wire welding) and arc welding, fastening, bolting, soldering or spot welding, and operate power hammers, presses or other cutting and shaping tools and machines.- Perform basic locksmithing tasks as needed including repairs or maintenance of locks, door handles, and door closures.- Repair and maintain the physical structure of the facility and its contents or related components by performing miscellaneous tasks such as painting, scraping, furniture repair, gluing, fabricating and cleaning.- Perform tasks to ensure the attractive and safe physical appearance of the facility such as snow removal, and cleaning, sweeping, debris removal or power washing sidewalks, drives, parking areas and garage.- Repair and maintain equipment or machinery used in all facets of operations including EVS equipment.- Perform repairs or maintenance as necessary to ensure that the facility complies with OSHA, fire and safety standards.- Perform functions as necessary to ensure the facility remains balanced and floating.- Respond to facility maintenance needs as requested by other departments including but not limited to fitting hinges, locks, catches, drawers, shelves, moving furniture, equipment and supplies, and hanging or installing signs, blinds, shutters.- Assist with landscaping duties, snow and debris removal and warehousing functions.- Assist in emergency functions and procedures.
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- Follow quality standards and menu specifications to prepare and cook foods- Report any spoilage or shortage to management immediately- Prepare foods per standardized recipes- Prepare plated menu items as ordered, per specifications on hot food production line with strict attention to detail, speed and accuracy- Must have knowledge of soups, sauces, quantity cooking, and proper food sanitation and handling- Perform well under pressure, meeting production schedules and fulfilling requisitions in a timely manner- Maintain work station and all storage areas in accordance with NJ Department of Health Standards- Complete assigned shift by properly storing all perishable foods and reporting to management for closing details- Responds to servers’ questions about recipes and cooking techniques- Assist in menu development and costing- Practices safe food handling procedures and monitors staff in this area- Responsible for overall cleanliness of the kitchen and periodic maintenance of equipment- Correctly sets up, operates, breaks down and cleans all kitchen equipment; Cleans and sanitizes all work areas- Follows proper safety and sanitation practicesEssential Duties Relative to Performance Review:- Provide professional representation at internal and external meetings and events- Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics- Ensure interactions with internal and external guests follow the guidelines of the “Red Carpet Service Customer” ProgramThe person in this role has no supervisory responsibilities; however, in the absence of a supervisor, they may be asked to:- Answer routine questions from co-workers- Lead completion of daily tasks within the department or work unit- Interact with others when necessary to achieve desired outcomes
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- Greet and verbally acknowledge each guest promptly.- Guide of guest's dining experience / ambassador of good will.- Prepare restaurant and table for service.- Manages assigned section(s) and provides superb service following the service standards.- Show enthusiasm towards guest and product.- Helps fellow servers; maintains a team mentality.- Accurate computer input of orders and delivery of food and beverages- Reconcile checks, thank guest and invite them back.- Clear and reset tables.- Maintain awareness of guest alcohol intake.- Stock side stations throughout the shift; Perform opening/closing side work.- Answer general questions about racing information available at facilityEssential Duties Relative to Performance Review:- Provide professional representation at internal and external meetings and events- Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics- Ensure interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program- Adhere to all Corporate and local policies, procedures, and operating guidelinesThe person in this role has no supervisory responsibilities; however, in the absence of a supervisor, they may be asked to:- Answer routine questions from co-workers- Lead completion of daily tasks within the department or work unit- Interact with others when necessary to achieve desired outcomes
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- Prepare and cook food products according to standard recipes. - Transport, dish up, plate and present food products for, menus to include various cooking methods broiling, roasting, saute, poaching, braising, boiling and ala minute cooking in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. - Prepares, expedites, monitors, replenishes, and/or transports meats, vegetables, soups, sauces and other food items as indicated by production sheets. - Report to Sous Chef at start of shift to receive instructions as daily specials or menu changes.- Arrange mise en place according posted instructions and menu requirements. - Communicates station needs, waste and discrepancies with immediate supervisor. - As directed by supervisor, prepare and present menu items according to recipe specification and presentation photo. - Assist in other areas of kitchen as directed by Sous Chef. - Interacts with guests and coworkers in a professional, courteous manner. - Maintains a clean and sanitary work area at all times. - Perform other duties as assigned by supervisor.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant- Seats guests in restaurant as per specified rotation requirements- Maintains proper seating and reservation documentation- Monitors restaurant for table availability- Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards - Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required - Complete all assigned closing duties at end of shift- Knows and promotes current casino events and programs and can give guests directions to all casino areas - Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play- Assist in any duties deemed necessary from supervisors
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Engages in friendly conversations with guest whenever possible- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service- Knows and promotes current property events and promotions- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Thanks customers, invites them back, wishes them luck
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ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:- Responsible for clearing all tables and resetting them for new seating in accordance with venue standards- Ensure each table is ready for guests arrival in accordance with venue standards- Responsible for assisting Servers as necessary with newly seated guests in a timely and pleasant manner working with servers to expedite service at all tables- Perform service duties for servers by picking up their orders when ready in the kitchen and delivering them- Monitor tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area- Restock and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards- Attendance at pre-shift meetings- Responsible for maintaining a regular and consistent attendance record- Participate as a team member with all servers, hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation- Declare tips through time and attendance system at the end of each shift- Perform other tasks, which will be assigning by the outlet Manager.
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- Performs market analysis using historical data to forecast market trends and determine market elasticity; market analysis includes understanding seasonality, marketing programs, capacity constraints, future expansion plans, and regulatory changes in order to predict competitor market growth.- Generates reports for departments for the Annual Capital and Operating Budgets.- Performs marketing analysis including Direct Mail, Events, Promotions, and Player Events.- Performs analysis of other EBITDA generating projects, either by revenue-driving initiatives or expense controls, culminating in actionable recommendations for Executive Management.- Analyzes data to identify trends for use in forecasts and budgets.- Assists in developing and maintaining communication vehicles to distribute key operating metrics and analytical findings.- Assists in preparing the annual budget and monthly forecast.- Compares actual operating results to budget and prior year.- Assists in the development of presentations for budget meetings and operational reviews.- Monitors labor costs and reports to financial team and operations departments.- Prepares ad-hoc reporting.- Proactively assists co-workers as needed.- Interfaces with other departments to develop key relations to insure maximum efficiency in completing job tasks.- Accurately prioritizes, organizes, and completes multiple tasks.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Maintains compliance with the Gaming Control Board requirements, the company’s System of Internal Controls, and Sarbanes-Oxley requirements.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.