- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides cash handling service to casino patrons.- Pays and verifies jackpots on slot machines according to established procedures.- Promotes the Players Club card program; understands current card benefits and information and presents program to customers.- Communicates all customer service issues to key personnel.- Responsible for assigned casino funds and proper handling of funds exchanges.- Performs customer booth transactions.- Assists in training new personnel as needed.- Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved.- Assists patrons with general questions concerning the casino.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.

- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides cash handling service to casino patrons.- Pays and verifies jackpots on slot machines according to established procedures.- Promotes the Players Club card program; understands current card benefits and information and presents program to customers.- Communicates all customer service issues to key personnel.- Responsible for assigned casino funds and proper handling of funds exchanges.- Performs customer booth transactions.- Assists in training new personnel as needed.- Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved.- Assists patrons with general questions concerning the casino.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.

- Actively patrols assigned sections looking for opportunities to be of service to our guests.- Sincerely greets and welcomes all guests on the slot floor.- Celebrates any win by the guests. - Completes jackpots promptly, accurately, and with a high degree of personalized service; completes verification of paperwork for jackpot payouts. - Maintains a good relationship with the Cage employees to help execute slot transactions.- Offers assistance to slot playing guests and explains features of the slot machine when necessary, including the ticket in/ticket out technology.- Determines machine malfunctions and identifies appropriate actions; corrects machine malfunctions (e.g. printer errors, bill validators, etc.).- Must keep, maintain the integrity of, and balance cash wallets at the end of shift.- Promotes positive guest relations through prompt, courteous and efficient service.

- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides cash handling service to casino patrons.- Pays and verifies jackpots on slot machines according to established procedures.- Promotes the Players Club card program; understands current card benefits and information and presents program to customers.- Communicates all customer service issues to key personnel.- Responsible for assigned casino funds and proper handling of funds exchanges.- Performs customer booth transactions.- Assists in training new personnel as needed.- Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved.- Assists patrons with general questions concerning the casino.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.

- Adheres to established departmental and property policies and procedures regarding guest service standards.- Responsible for the repair, maintenance, and general operating condition of slot machines.- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.- Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance.- Utilizes shop machines to fabricate standard or routine parts.- Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either.- Responsible for the machine initial fills.- Assists in jackpot payouts and the verification process.- Responsible for the inspection, installation, and removal of slot machines.- Maintains player-tracking system and EZ Pay equipment.- Responsible for troubleshooting system-related problems.- Responsible for completing all regulatory and company operational logs/forms correctly (e.g., slot machine meter logs, parts logs, conversion forms, etc.).- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.

- Responsible for supervising and managing staff in the Slot Tech department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Responsible for oversight of electronic gaming device activities for adherence to established procedures.- Responsible for all material inventory and ensures accurate par levels are maintained.- Makes final determinations regarding types of materials, supplies, or tools to be used within established guidelines.- Responsible for layouts to installations of slot machines.- Manages and directs preventative maintenance of slot machines.- Responsible for the troubleshooting and repair of machine malfunctions and player tracking system problems; reviews correspondence needed to move, convert, or install slot-related equipment.- Responsible for the repair, maintenance, and performance of all slots and related gaming equipment.- Responsible for the development, interpretation, and implementation of departmental policies and operating procedures, as well as training programs, manuals, directives, work schedules, rules, and regulations of the Slot Tech department.- Ensures all policies, procedures and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements, and regulatory requirements.- Plans and submits requests for movements and conversions of slot machines, based on analysis of gaming floor.- Leads and directs the development, execution, and measurement of departmental service standards for the Slot Tech team.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.

- Responsible for circulating through an assigned area of the casino floor along with other team members to monitor guest service; handle all guest questions, problems, and requests in order to assist in reaching profitability, guest satisfacation, workforce strength, and compliance goals. - Ensure all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance with departmental standards.- Handle the payment of all manual, hand-paid slot machine jackpots.- Answer questions related to slot machines as well as general property information.- Promote features of the Slot Player's Club and assist in Slot promotions, as required.- Sign up guests into the Slot Player's Club.- Investigate and resolve issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems.- Exchange large bills (currency) for smaller at the request of guests.- Assist with additional technical and service issues, as required.- Perform routine preventative maintenance on slot machines and related equipment as deemed necessary.

- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.- Responsible for the monitoring of electronic gaming device activity in an assigned area.- Exchanges currency for guests.- Performs routine machine repairs and service, including jackpot and ticket fill process.- Educates and enrolls electronic gaming device guests in the Slot Marketing Program.- Takes beverage orders in assigned area for the server and/or utilizies service station for non-alcoholic beverages when necessary.- Attends departmental and company meetings as required.

- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.- Responsible for the monitoring of electronic gaming device activity in an assigned area.- Exchanges currency for guests.- Performs routine machine repairs and service, including jackpot and ticket fill process.- Educates and enrolls electronic gaming device guests in the Slot Marketing Program.- Takes beverage orders in assigned area for the server and/or utilizies service station for non-alcoholic beverages when necessary.- Attends departmental and company meetings as required.

- Adhere to established departmental and property policies and procedures regarding guest service standards. - Maintain cleanliness and timeliness standards established by the property/department.- Assist in the training of department personnel.- Responsible for meeting guest’s needs or getting them in contact with the appropriate personnel for beverage service, snacks, request for comps, or capping machines.- Adhere to slot department policies and procedures.- Be responsible for the proper taxation on slot jackpots and collecting proper forms of identification from the guests. - Safeguard company assets.- Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures. - This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty- Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos.- Foster and maintain positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.- Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.- Attend all regular departmental meetings as well as other related meetings.- Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.- Assure the proper functioning of slot machines.- May sell or make change for guests. - Be familiar with the safe handling of cleaning products, equipment, and supplies.- Must be able to work flexible hours including evenings, weekends, and holidays.  

- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides cash handling service to casino patrons.- Responsible for assigned casino funds and proper handling of funds exchanges.- Responds to service lights on slot machines, service calls from Dispatch, and helps all guests needing change or other assistance.- Responsible for working Dispatch as needed and following all Dispatch procedures.- Notifies appropriate staff members to render assistance outside the scope of established responsibilities.- Ensures that slot machines are operating properly, and all procedures are executed according to company policy.- Performs minor slot machine repairs not requiring a Slot Technician.- Assists patrons with general questions concerning the casino.- Complies with all company and departmental policies, procedures, and internal controls.- Provides representation of department in specific project and company meetings.- Maintains property cleanliness by picking up any trash or glassware according to established procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.

- Responsible for installing, testing, and maintaining components, sub-systems, and systems required for efficient and continuous conduction of business operations.- Responsible for inspecting and testing assigned equipment, noting all defective parts and making recommendations for correction.- Performs required adjustments and repairs to electronic and electro-mechanical equipment as assigned.- Maintains maximum efficiency, performing preventative maintenance to slot machines either on the floor or in the Slot Shop.- Observes all safety regulations in the performance of assigned duties and reports any safety hazards to assigned supervisor.

- Responsible for installing, testing, and maintaining components, sub-systems, and systems required for efficient and continuous conduction of business operations.- Responsible for inspecting and testing assigned equipment, noting all defective parts and making recommendations for correction.- Performs required adjustments and repairs to electronic and electro-mechanical equipment as assigned.- Maintains maximum efficiency, performing preventative maintenance to slot machines either on the floor or in the Slot Shop.- Observes all safety regulations in the performance of assigned duties and reports any safety hazards to assigned supervisor.

- Adheres to established departmental and property policies and procedures regarding guest service standards.- Responsible for the repair, maintenance, and general operating condition of slot machines.- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.- Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance.- Utilizes shop machines to fabricate standard or routine parts.- Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either.- Responsible for the machine initial fills.- Assists in jackpot payouts and the verification process.- Responsible for the inspection, installation, and removal of slot machines.- Maintains player-tracking system and EZ Pay equipment.- Responsible for troubleshooting system-related problems.- Responsible for completing all regulatory and company operational logs/forms correctly (e.g. slot machine meter logs, parts logs, conversion forms, etc.).- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.

Hollywood Casino at Kansas Speedway is currently looking for a Slot Technician to join our team. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Ensure regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair.- Ensure functionality of the slot maintenance system.- Interact with Slot Operations personnel and guests while repairing slot machine functions.- Assist with slot layout and installation.- Work on special projects as assigned.- Assist in maintaining adequate stock of parts necessary for repairs.- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming.- Assist customers with questions and complaints regarding slot machines.- Provide answers and explanations, and rectify problems as appropriate.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.

- Promoting a fun and exciting environment with a positive and upbeat attitude- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians- Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction  - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures- Performs technician job responsibilities throughout shift- Presents oneself as a credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned 

- Performs preventative maintenance: cleans, inspects, repairs, adjusts, replaces, and tests various machine parts of EGDs, Ticket Redemption Kiosks, progressive equipment, and all other gaming-related devices.- Performs floor maintenance: Troubleshoots and repairs malfunctions with Electronic Gaming Devices (EGD), Ticket Redemption Kiosks, progressive equipment, EGD communication systems, and all other gaming-related (Table Games included) electronic systems, devices, and components as they occur.- Assists co-workers and management with all EGD-related issues.- Assists patrons, management, and co-workers with questions and complaints regarding EGD devices.  Provides answers, gives explanations, and rectifies problems as appropriate.- Performs gaming-related (Table Games included) conversions and movements: dismantling, installing, labeling, moving, lifting, lowering, clearing, setting, building, and all other actions that are necessary to complete conversions and movements of EGD.- Communicates using all tools provided: Uses radios and email effectively.  Fills out paperwork accurately and completely including but not limited to: MEAL books, machine checklists, Excel spreadsheets, game off list, etc.- Performs or assists with EGD-related audits and testing.- Performs shop maintenance: Tests, troubleshoots, and repairs electronic circuit boards and components.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians- Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction  - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures- Performs technician job responsibilities throughout shift- Performs all other related and compatible duties as assigned 

- Adheres to established departmental and property policies and procedures regarding guest service standards.- Responsible for the repair, maintenance, and general operating condition of slot machines.- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.- Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance.- Utilizes shop machines to fabricate standard or routine parts.- Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either.- Responsible for the machine initial fills.- Assists in jackpot payouts and the verification process.- Responsible for the inspection, installation, and removal of slot machines.- Maintains player-tracking system and EZ Pay equipment.- Responsible for troubleshooting system-related problems.- Responsible for completing all regulatory and company operational logs/forms correctly (e.g. slot machine meter logs, parts logs, conversion forms, etc.).- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.

ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for assigned properties:- Responsible for monitoring and upkeep of the property Facebook, Instagram, Twitter, and other social pages. - Develops a paid social media content calendar, and executes postings based on the approved calendar.- Maintains daily assigned workflow and follows through with execution of organic social media. - Develops social media strategy for property and partners with all outlets on property to ensure strategy aligns with property mission.- Recommends and develops compelling content that engages audiences and increases followers.- Monitors and responds to online reviews/reputation management for the property.- Monitors and responds to guest feedback and inquiries via Medallia, telephone, letter and or email, or directs guest to the appropriate department for response and follow up. - Creates copy and imagery for organic social posts.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Conducts social media and internet research activities for the property marketing team as applicable. Makes market recommendations according to research results.- Partners with the Corporate Design Studio as needed for access to professional photo shoot assets and rights usage.- Partners with the property marketing team to submit requests for paid social media advertising through InMotion.- Provides organic social media analytics reporting as needed. Makes changes to organic, social strategy as needed.- Adheres to all deadlines in accordance to content calendar and all other assignments. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.