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- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Operates assigned bank or window according to department and regulatory guidelines- Completes all required shift paperwork according to internal control standards- Counts down bank or window at end of each shift and reconciles to the draw amount- Provides professional, courteous and sincere service to all guests- Efficiently and accurately processes all pari-mutuel wagers- Efficiently and accurately pays out winners- Can explain the wagering rules and procedures to guests in a pleasant and friendly manner- Presents oneself as a credit to the company and encourages others to do the same- Responsible for providing exceptional Red Carpet Customer Service to all guests
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- Operates assigned bank or window according to department and regulatory guidelines - Completes all required shift paperwork according to internal control standards - Counts down bank or window at end of each shift and reconciles to the draw amount - Provides professional, courteous and sincere service to all guests- Efficiently and accurately processes all pari-mutuel wagers - Efficiently and accurately pays out winners - Can explain the wagering rules and procedures to guests in a pleasant and friendly manner - Presents oneself as a credit to the company and encourages others to do the same- Responsible for providing exceptional Red Carpet Customer Service to all guests
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Provide nail services and care for guests using normally accepted techniques, abiding by all Nevada State Cosmetology rules/regulations.- Properly maintains the salon, its equipment and supplies as well as monitoring the surrounding area to ensure that the facility is used properly and attends to safety and cleanliness of the area. These duties include and are not limited to:- Maintaining an adequate supply of towels and supplies.- Maintaining the cleanliness of retail shelves and products.- Keeping professional use products organized and hazard free.- Monitor inventory levels and notify manager when ordering is necessary.- Greet guests promptly before their service and assists them to the checkout desk with a work ticket and any recommended retail products. Variances to this policy must be explainable.- Follow all prescribed safety procedures; immediately notifies security and supervisor of accidents and potential safety hazards. - Each team member is responsible for his or her station. Throughout the day clean up is to be done on an on-going basis. After each customer, stations are cleaned, products put away, equipment sanitized, floor is swept and trash is disposed of in proper containers. - Work areas should be completely stocked, cleaned and ready for the next business day. All salon staff are required to remove dirty linen and trash bags and place them in the appropriate receiving locations. Salon team members are responsible for replenishing items requiring hotel laundry.- Follow handbook guidelines in regards to proper usage of all spa/salon equipment.- Follow department procedural guidelines, treatment protocols and misconduct policies to ensure the highest standards of professionalism and guest satisfaction.- Responsible for wearing proper work uniform. All uniform standards will be based on M Resort standards. - Must provide courteous and friendly service to all guests and staff.- Perform related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant- Seats guests in restaurant as per specified rotation requirements- Maintains proper seating and reservation documentation- Monitors restaurant for table availability- Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required- Complete all assigned closing duties at end of shift- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
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- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant- Seats guests in restaurant as per specified rotation requirements- Maintains proper seating and reservation documentation- Monitors restaurant for table availability- Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required- Complete all assigned closing duties at end of shift- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
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- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Engages in friendly conversations with guest whenever possible- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service- Knows and promotes current property events and promotions- Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Thanks customers, invites them back, wishes them luck
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- Administers the overall activities of the front of house sports venue and beverage operations - Establishes and administers training programs within the assigned restaurant and lounge - Counsels, guides and instructs personnel in the proper performance of their duties - Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction - Supervises staff on shift and ensures proper staffing levels in order to provide high standards of service with minimum labor hours - Ensures that available facilities are adequate for performance of duties by assigned personnel - Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated - Monitors appearance of food served and communicates deviations from standard - Performs assigned input work in compiling annual budgets - Prepares and coordinates the periodical performance reviews of assigned personnel - Acts as a role model to other employees and always presents oneself as a credit to the company
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- Attracts and manages customers through daily telemarketing. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentary based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Monitors patron activity and profitability of all assigned players.- Must be effective in sales, up selling, spin selling and cross property selling. - Maintain up-to-date information of all hotel and casino events to ensure guests will receive accurate and prompt information when requested- Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests at properties within the Penn National Gaming network.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation.- Maintains knowledge of credit procedures and encourages the use of credit when appropriate.- Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.- Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance to the Manager as needed.- Provides professional representation at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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- Clean and sanitize all dish ware, glassware and silverware.- Maintain cleanliness and organization of all kitchen areas and equipment.- Maintain a pace of work which allows supplies to be cleaned and put in their proper place which meets business demands.- Clean and sanitize all kitchen equipment while preparing tableware for washing, i.e. scrapes plates, pre-soak silverware.- Sets up dishwashing machine, i.e. drains closed, tanks filled, temperatures at correct level, detergent at proper level and thoroughly cleans dish washing equipment and working areas.- Responsible for handling the removal of garbage and refuse; mopping and sweeping floors; washing walls and ceiling tiles.- Washes, stacks and stores china in appropriate kitchen area.- Adhere to regulatory, departmental, and company policies in an ethical manner.
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- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Responsible for direction of Slack's Oyster Bar- Develops people to provide exceptional service, products and value to the company guests while maximizing profitability - Able to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, employee training and development as they relate to overall Food & Beverage products - Able to develop financial, business and capital expenditure plans that are consistent with the overall strategic positioning of the property - Can respond to changes in planning assumptions and alter plans as necessary - Can formally present updates to plans and provide appropriate explanations and solutions to variances- Provides leadership and demonstrates behavior that is consistent with Plainridge Park Casino's Core Values and Mission - Ensures that the receiving, holding and issuance, production and service of products are within the quality and control standards - Ties operational challenges to strategic direction and the ability to be effective in a large organization- Assists in designing and engineering menus- Implements and audits inventory and cost control systems and procedures- Enforces all regulatory, internal controls, policies and procedures for compliance - Professional appearance and demeanor
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** Sign-on bonus of $1000. The payment schedule is as follows: After 90 days of employment - $500After 9 months of employment - $500 ESSENTIAL DUTIES AND RESPONSIBILITIES other duties may be assigned:- Complies with all applicable rules and regulations of the West Virginia Racing Commission and the West Virginia Department of Health & Human Resources, Office of EMS. - Complies with the Security/EMS Department Standard Operating Procedures.- Complies with the Exposure Control Policies for blood-borne and air-borne pathogens. - Conducts patient care equipment inspections and ensure proper stocking at the beginning of each shift. - Cleans and/or decontaminates durable patient care equipment - Clean and/or decontaminates the ambulances as needed. - Restocks expendable supplies and disposable equipment utilized for patient care immediately after the incident.- Performs assessments, interventions, and treatment of trauma and medical patients in accordance with the current West Virginia Advanced Life Support & Basic Life Support Protocols. - Performs appropriate assessments, interventions and treatment for trauma and medical patients in accordance with current West Virginia Advanced Life Support Scope of Practice. - Operates telephone and radio communications equipment effectively to transmit patient information to the appropriate care facility and/or with Security Control. - Provides verbal reports of patient interactions and conditions to incoming EMS units, receiving facilities, doctors and nurses involved in the patients’ care - Provides written documentation of patient care assessments, conditions, interventions and outcome on West Virginia run report prior to leaving the hospital. - Provides written documentation of exposures to blood or body fluids immediately in accordance with the Security/EMS department Exposure Control policy. - Assists EMS Department Staff when requested within the EMT-P scope of practice. - Works with other licensed EMS agencies as needed for our operation or in a Mass Casualty Incident situation. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs - Participates in meetings and training as required. - Maintains complete patient confidentiality and company information at all times - Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts. - Ensures that behavior and appearance are in compliance with established standards. - Maintains a professional work environment with management and staff. - Performs all job duties in a safe and responsible manner. - Performs other duties as may be assigned by department and/or company management.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Supervises all bakery employees through guiding, counseling and training them in the proper performance of their duties per the company employee development standards- Develops and presents creative “out of the box” dessert selections for special themed events and new outlet menu development - Orders all raw materials needed per established company product standards- Maintains production at required volume levels- Originates recipes and issues recipes to bakers while ensuring that they are precisely followed - Minimizes waste and inspects all raw materials to ensure quality standards are met - Maintains an ongoing research and development agenda to ensure that any bakery trends and or new products are considered and brought to the attention of the culinary team- Maintains the bakeshop, all bakery display areas on both properties and equipment in a clean, sanitary and operational condition- Implements established safety policies and ensure they are followed.- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policiesSUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
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This position will be responsible for preparation of food and beverage products for guests and team members. This is a non-supervisory position. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service.- Prepares and bakes cakes, cookies, pies, puddings, or desserts, according to recipe:- Measures ingredients, using measuring cups and spoons.- Mixes ingredients to form dough or batter, using electric mixer or beats and stirs ingredients by hand.- Shapes dough for cookies, pies, and fancy pastries, using pie dough roller and cookie cutters or by hand.- Places shaped dough portions in greased or floured pans and inserts them in oven, using long-handled paddle (peel).- Adjusts drafts or thermostatic controls to regulate oven temperatures.- Prepares and cooks ingredients for pie fillings, puddings, custards, or other desserts.- Pours filling into pie shells and tops filling with meringue or cream.- Mixes ingredients to make icings.- Decorates cakes and pastries products for all venues.- Follow appropriate food handling procedures to ensure safe, quality products.- Maintain freshness of food and beverage items by rotating items as needed and maintaining items at appropriate temperatures.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas.- Ensure supplies and products are stocked as needed including ensuring that supplies are stocked for the next shift.- Follow company procedures for preparing recipes and products.- Coordinate changes in numbers and menus in catering or sales.- Safe and efficient use of all kitchen equipment.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas and removal of pots, pans, utensils, dishes, debris and litter and cleaning floors.- Assist in operation of other food and beverage venues as needed.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Contact various department team members for any missing data.- Maintain filing systems as needed.- Assist Manager with balancing and journal entries as requested.- Process all vendor invoices for payment.- Solve problems, answering inquiries, and enforce policies while maintaining a positive working relationship with all departments.- Adhere to all company policies and procedures.- Meet all departmental or company project and assignment requirements and deadlines.- Adhere to all gaming laws and regulations.- Keep areas clean and free of safety hazards, debris and litter and perform all job duties in a safe and responsible manner.- Assist all team members with any and all job functions.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines.- Any job duty requested as needed to promote productivity in the efficient administration of business.- Maintain data and documentation in an online filing system- Process check runs- Ensure accuracy regarding statement reconciliation- All other duties as assigned.
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- Compiles employee payroll data from timesheets and other records- Verifies attendance, hours worked, and pay adjustments, and posts data onto records- Completes data entry necessary for payroll processing- Reviews a variety of payroll source documents, and identifies and reconciles discrepancies- Processes and issues paychecks to employees- Assist in development of corporation wide payroll policies and procedures- Assists with month-end, quarter-end, and year-end functions- Develop and run queries and reports- Conduct end user training and assist with the development and maintenance of end user guides- Assist in payroll implementations of future acquisitions- Research and resolve questions as necessary as they relate to payroll information- Assists with System Administration duties such as security setup and auditing, and setup tables- Performs routine weekly tasks for all locations such as generating general ledger files, retirement plan files and reconciling and other varied vendor files- Special projects as deemed necessary by the Corporate Payroll Manager- Maintains appropriate records, files, documentation, etc- Duties and tasks are varied and complex, are preformed under general supervision, and typically require originality and/or ingenuity
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Hollywood Casino Kansas Speedway is currently looking for a Payroll Coordinator to join the team. ESSENTIAL DUTIES AND RESPONSIBILITIES - Compile employee payroll data from timesheets and other records- Verify hours worked, and pay adjustments, and posts data onto records- Complete data entry necessary for payroll processing- Review a variety of payroll source documents, and identifies and reconciles discrepancies- Process and issue paychecks to employees- Assist in development of corporation wide payroll policies and procedures- Assist with month-end, quarter-end, and year-end functions- Develop and run queries and reports- Conduct end user training and assist with the development and maintenance of end user guides- Assist in payroll implementations of future acquisitions- Research and resolve questions as necessary as they relate to payroll information- Assist with System Administration duties such as security setup and auditing, and setup tables- Perform routine weekly tasks such as generating general ledger files, retirement plan files and reconciling and other varied vendor files- Special projects as deemed necessary by the Corporate Payroll Manager- Maintain appropriate records, files, documentation, etc.- Must adhere to regulatory, department and company policies.- Duties and tasks are varied and complex, are performed under general supervision, and typically require originality and/or ingenuity- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner- Perform other job related and compatible duties as assigned.
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Multi-Property (M Resort Spa Casino, Tropicana Las Vegas, Zia Park Casino Hotel RacetrackWork Location: M Resort Spa Casino (Henderson, Nevada) - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all employees and addresses issues as they arise. - Responsible for the overall achievement of department customer service goals. - Computes, calculates and records wages, overtime payments, and payroll deductions.- Processes requests for paycheck advances. - Processes payroll on time and accurately, in compliance with state and federal regulations. - Verifies accuracy of paid time off accruals. - Balances and approves bi-weekly payroll after receipt. - Creates and generates reports utilizing payroll system as required including union reports. - Assist in preparing and processing union dues, benefits, 401k and Deferred Comp, as required. - Verifies and enters tokes, and accumulate information required for toke rate calculations. - Assists in audits as required. - Provides payroll-related information to the Finance department as requested. - Withholds and /or initiates voluntary withholdings disbursements such as levies, garnishments, and child support. - Performs month end closing activities and reports and oversee month end accrual process. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
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The following and other duties may be assigned as necessary:- Responsible for supervising and managing staff in the Player Development department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Develops and implements VIP player programs/events to create guest loyalty and return guest visits.- Administers and oversees player coding in Salesforce and monitors team member progress.- Prepares and distributes daily and weekly reports for own department, other departments and management in regards to scheduled VIP player property visits. - Assists players in making arrangements for hotel and restaurant reservations and other amenities in absence of Hosts.- Responsible for coaching and providing necessary pathways to Hosts to achieve their Salesforce goals.- Develops and implements VIP player discretionary comping guidelines.- Makes final decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Resolves VIP guest opportunities, conflicts, and complaints on behalf the Company in a fair and equitable manner.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Represents the Company for VIP player outings and events as needed. Provides professional representation at internal and external meetings and events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Enhances guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.
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- Providing a “Wow” experience for every guest, every time per the Red Carpet Customer Service Program- Develops a thorough understanding of player's club and remains current on all promotions and events- Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy- Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU's and Coin Max- Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations- Demonstrates proficiency in AS400 menus, Internal Controls, ACSC system, department policies/procedures and any other functions associated with the successful operation- Serves as property ambassador and has solid overall knowledge of the property, including the casino- Develops and maintains a good relationships with loyal players in order to maximize opportunity for personalized experience and return visits- At the completion of the 5-day training period, demonstrate proficiency in computer program usage; basic knowledge of our Internal Controls; Departmental Policy and Procedures; compliance with Federal Title 31 regulations; and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino
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- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.- Exchanges cash, coins, tokens and chips in accordance with established procedures.- Aids customers in completion of credit applications.- Cashes personal, travelers and payroll checks in compliance with approved procedures, and performs credit card advances.- Records any applicable federal cash transactions.- Issues and receives payments on markers.- Balances bank at end of shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties assigned by your Supervisor or a member of management.
