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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Follows established quality assurance procedures to ensure acceptable health department and customer service standards.- Responds to guest needs and reports problems to Manager.- Assists Manager with administrative duties, as assigned.- Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.- Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.- Monitors appearance of food/beverage served and communicates deviations in accordance with established standard. - Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion - Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness- Partnering with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction - Maintaining all equipment in proper fashion such as cappuccino machine, micros station, etc- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies- Supporting safety and accident prevention programs (non slip footwear, proper lifting) - Presenting oneself as a credit to Company and encourages others to do the same - Performing all other related and compatible duties as assigned
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- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Takes customers order accurately and computes them into POS system- Assists Take II Cook in plate preparation and garnishes- Monitoring guest for signs of intoxication, intervening as needed according to established practices- Stock all food and paper supplies- Notifies Take II Cook of shortages or special orders- Responsibly serves alcoholic beverages upon request- Maintains Take II counter and eating area clean at all times- Attends departmental and company meetings as required
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- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.- Takes customers order accurately and enters them into POS system.- Assists Take II Cook in plate preparation and garnishes.- Monitors guest for signs of intoxication, intervening as needed according to established practices.- Stocks all food and paper supplies.- Notifies Take II Cook of shortages or special orders.- Responsibly serves alcoholic beverages upon request.- Ensures Take II counter and eating area are clean at all times.- Attends departmental and company meetings as required.
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- Stocking of all products, as needed, during shift and at end of shift.- Operate cash register: take money or other tenders from customers and count back appropriate change. Count money in register before and after each shift and properly record closing transactions.- Clean and sanitize working/ kitchen areas in outlets, both behind the line and in dining area.- Assures that tables are bussed and maintains dining area by returning tables and chairs to proper locations, as needed.- Assures that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed. Monitors disposal of garbage and cardboard to respective dumpster at dock.- Prepare and serve food to customers.- Sells non-food merchandise and maintains display.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
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- Sweeps and vacuums carpeted areas.- Extracts or shampoos carpets on a scheduled basis.- Cleans all brass.- Assists regular shift team members in maintaining restrooms and casino floor.- Operates extractor equipment, floor scrubbers, shampoo machines and polishing machines as well as special vacuum cleaners and scrubbers.- Carries out heavy duty detail cleaning of restrooms and locker rooms.- Moves office furnishings and items as directed.- Cleans interior and exterior windows above 6 feet off the ground as directed.- Maintains logs for equipment usage.- Assists with inventory of all stockroom items received from the warehouse to assure proper quantities and quality.- Delivers supplies as directed.- Responsible for the cleaning of all housekeeping equipment.- Maintains cleaning supply inventory and identifies damaged bottles and/or drums for replacement.- Maintains strict confidentiality in all company matters.
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- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements.- Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.- Completes all assigned closing duties at end of shift.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
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- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Assistant Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory on designated shift.- Assist Food & Beverage Outlet Assistant Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Follows established quality assurance procedures to ensure acceptable health department and customer service standards.- Responds to guest needs and reports problems to Manager.- Assists Manager with administrative duties, as assigned.- Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.- Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.- Monitors appearance of food/beverage served and communicates deviations in accordance with established standard.- Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- May be required to perform duties at the Lawrenceburg Event Center (LEC).- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. SUPERVISORY RESPONSIBILITIES: - Manages work procedures and expedites workflow.- Provides coaching and counseling to team members.
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ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned: - Deliver guest service the Penn Way by ensuring every interaction includes our Red Carpet Service Standards. Provide timely and knowledgeable service; always find solutions to guests’ problems. Use guest name when appropriate. Thank the guest and invite them back.- Responsible for the day to day operations of all Food & beverage outlets.- Effectively respond to Manager’s requests in all areas of customer interaction and customer concerns.- Staff, schedule, evaluate, train, develop and monitor personnel. Provide discipline and other employment actions as needed.- Understand department objectives, standards, guidelines and budget to achieve effective supervision of the department. - Assist Food & Beverage Manager in the development and implementation of department management plans including budgets, labor schedules and systems of accountability.- Assist Human Resources in the development and implementation of policies and procedures and rules including SOP manuals, to promote compliance with company and regulatory guidelines.- Ensure staffing levels are appropriate based on business volume.- Ensure restaurant personnel are meeting or exceeding our service standards.- Promote the proper treatment of our customers and employees by resolving complaints, answering of questions and providing general service. - Conduct informative, positive, and upbeat “All Aboard” meetings.- Understand department objectives, standards, guidelines and budget to achieve effective supervision of department.- Increase restaurant revenues through research and taking positive steps to adjust or change menu offerings, service, portion control, presentation and waste.- Ordering of product and supplies for each outlet using Stratton Warren ordering system.- Maintain the viability and integrity of all restaurant operations.- Supervision of all aspects of Food and Beverage department including front & back of house operations.- Employee may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.- Conducts all business activities in compliance with Company Policy and Procedures, Collective Bargaining Agreements, and all State and Federal regulations and internal controls. Ensures compliance within the department. SUPERVISORY RESPONSIBILITIESDirectly supervises all front of the house F&B employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, scheduling and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
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- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Follows established quality assurance procedures to ensure acceptable health department and customer service standards.- Responds to guest needs and reports problems to Manager.- Assists Manager with administrative duties, as assigned.- Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.- Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.- Monitors appearance of food/beverage served and communicates deviations in accordance with established standard.- Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- May be required to perform duties at the Lawrenceburg Event Center (LEC).- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. SUPERVISORY RESPONSIBILITIES: - Manages work procedures and expedites workflow.- Provides coaching and counseling to team members.
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- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in managing maintenance and construction projects and determines best practice for using in-house resources or outside vendor for applicable shift.- Assists in inspection of projects after completion for satisfactory results.- Assists with ensuring OSHA standards are followed during designated shift.- Assists with managing grounds crew and maintenance of property grounds as required.- Assists in conducting a daily inspection of the property to ensure that it is clean, attractive, and fully functional. Implements immediate remediation of problems; reports any issues to manager.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned. - Responsible for directing the overall operations and staff of the Facilities department who oversee installation, maintenance and repair of HVAC, electrical and plumbing systems and water distribution. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Conducts a daily inspection of the property to ensure that it is clean, attractive and fully functional. Implements immediate remediation of problems.- Schedules repair, maintenance and installation of machines, tools and equipment to ensure continuous operations.- Works with outside vendors for cost effect solutions for repairs, upgrades, projects, etc.- Develops, implements and monitors preventive maintenance programs in conjunction with maintenance staff.- Oversees EVS, responsible for all cleaning activities, including hallways, offices, dining and gaming areas, rest rooms, stairways, elevators/escalators, windows, parking lots, sidewalks and other exterior areas.- Oversees all sanitation processes and procedures including rodent and pest control.- Acts as a liaison between Architects, Designers, Subcontractors, building officials and Executive Management on internal engineering projects.- Inspects completed work for conformance to blueprints, specifications and quality standards.- Directs landscaping activities as required.- Develops plans to meet and serve expanding facility needs.- Responsible for aspects of OSHA compliance at the facility.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Confers regularly with management and corporate quality control personnel to resolve maintenance problems and to recommend measures to improve operations and conditions of machines and equipment.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.- Provides positive communication and use Red Carpet Training skills with every guest and co-worker.- Performs duties in a safe manner; report any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
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- Insuring operation of existing lock systems by the means of preventative maintenance, keeping stock of parts and tools for locks, records of key pinning profiles, and distribution of keys. - Work independently on projects including replacement of high wear items and parts as well as new installations.- Ability to install both mechanical and electronic means of locks and access- Ability to work with vendors and other departments when necessary while keeping strict attention to detail and understand the importance of property security.- Operate specialty equipment like duplication machines and code cutting machines.- Making access codes, master pinning combinations, and cross reference them to make sure they do not cross operate another lock or door. All created combinations must be documented.- The ability to use a pick set and other locksmith specific tools to free locks with no keys- Be able to create and setup low voltage circuits for automated locking, remote locking, and card or RFID access systems. This includes working knowledge of relays, power transformers, and solenoids and how to make them work together. - The ability to install, program, and create reports on the Kaba Saflok, Oracode, and Ilco access systems.- Knowledge to trade specific means of key creations like the smoke method and key blank hand filing.- Be able to use a caliper to make sure pins are set to correct depth in their cylinders and housings. - Performs routine maintenance of locks and locksets and create area of work schedules based on amount of usage and priority of the area to be kept secure. - Be able to assist on other calls and attend to emergency situations when the need arises. - Maintains a safe and clean working environment following all safety protocol.
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- Responsible for the operations and maintenance of equipment to provide utilities such as light, heating, air conditioning, and room maintenance.- Inspects equipment at periodic intervals to detect malfunctions or need for repair, adjustment, or lubrication.- Performs repairs to equipment in the Hotel Tower.- Responsible for all general maintenance and repair of minor problems throughout the building as directed by a supervisor.- Ensures adherence to OSHA regulations and internal safety policies and procedures.- Performs minor structural repairs including, sheet rock, doors, trim, and plumbing.- Reports inventories and work schedules to maintenance supervisor every day.- Conducts preventative maintenance.- Responsible for training on procedures and requirements.- Supports and maintains Margaritaville courtesy guidelines.- Performs all other duties as assigned.
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- Responsible for the operations and maintenance of equipment to provide utilities such as light, heating, air conditioning, and room maintenance.- Inspects equipment at periodic intervals to detect malfunctions or need for repair, adjustment, or lubrication.- Performs repairs to equipment in the Hotel Tower.- Responsible for all general maintenance and repair of minor problems throughout the building as directed by a supervisor.- Ensures adherence to OSHA regulations and internal safety policies and procedures.- Performs minor structural repairs including, sheet rock, doors, trim, and plumbing.- Reports inventories and work schedules to maintenance supervisor every day.- Conducts preventative maintenance.- Responsible for training on procedures and requirements.- Supports and maintains Margaritaville courtesy guidelines.- Performs all other duties as assigned.