-
- Sorts, counts, folds, mark, or carry linens and makes beds.- Replenishes supplies such as drinking glasses, linen, sundries, and other.- Checks wraps and renders personal assistance to patrons. Moves furniture (hangs drapes) and rolls carpet.- Cleans rugs, carpets, upholstered furniture, and draperies.- Dust furniture, washes walls, ceiling, and woodwork. Washes windows, door panels, and sills.- Empties wastebaskets, and empties and cleans ashtrays.- Transports waste and trash to disposal area.- Replenishes bathroom supplies.- Clean lobby area, steps, and main public areas when necessary or upon request.- Getting necessary cleaning supplies for departments, fellow team members, and customers as requested.- Clean team member areas (i.e., break room, back offices, and locker room).- Respond to calls for housekeeping problems: broken glass, spills, toilet backups, etc.- Shampoo carpets, scrub steps and strip and wax tile floors.- Provide positive communication and use Hilton CARE Culture skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
-
- Assists in cleaning of hotel rooms.- Provides stock to floors as needed.- Provides guests with requested items.- Collect and transport all laundry.- Clean and maintain all public areas including restrooms, lobby, fitness center, business center, stairwells, corridors, elevators, etc.- Clean all carpets, including hotel rooms.- Perform monthly and quarterly maintenance of beds, window treatments, carpets, etc.- Provide positive communication and use Hilton CARE Culture skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
-
- Assists in cleaning of hotel rooms.- Provides stock to floors as needed.- Provides guests with requested items.- Collect and transport all laundry.- Clean and maintain all public areas including restrooms, lobby, fitness center, business center, stairwells, corridors, elevators, etc.- Clean all carpets, including hotel rooms.- Perform monthly and quarterly maintenance of beds, window treatments, carpets, etc.- Provide positive communication and use Hilton CARE Culture skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
-
Summary:Assists the Deputy Chief Compliance Officer, VP, Legal & Business Affairs and other attorneys in the legal department with key administrative tasks relating to compliance, legal and business affairs. Responsibilities:The following and other duties may be assigned as necessary: - Performs key administrative duties to assist attorneys in the legal department and three compliance staff members of the Company’s corporate headquarters.- Organizes and maintains the files of the compliance and legal departments, including forms and contracts.- Updates and maintains a litigation database which identifies all cases filed against the Company.- Contacts property level risk managers to obtain monthly litigation reports and independently update litigation database.- Performs administrative duties included but not limited to scheduling appointments, arranging conference calls, screening calls, handling routine calls, scanning, faxing and photocopying documents, composing and typing routine correspondence, preparing binders and agendas for meetings, making travel arrangements, reading and routing incoming mail, preparing Fed Ex shipments, maintaining updated information in Microsoft Outlook contact lists, and recording appointments in electronic calendars.- Administers the compliance Network “hot line” complaint process according to established guidelines.- Assists with the quarterly compliance committee and litigation reports.- Assists Licensing Manager with mailings of press releases, SEC filings and other required reporting on a timely basis- Assists Licensing Manager with requesting updated responses to license applications and copying and assembly of license application materials.- Provides back-up support to other administrative assistants within the Company and daily front-desk coverage as needed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management.- Maintains strict confidentiality in all departmental and company matters.
-
The Pool Lifeguard is an integral part of the development and promotion of the exciting changes at Tropicana Las Vegas.Responsibilities include:- Carry out all duties assigned by the Swimming Pool Manager and Lead Lifeguard ·- Perform First Aid and CPR when called upon- Watch the assigned area in rotation to prevent accidents and injuries. - Aid the pool manager and assistant manager in every way necessary to keep the pool facility running smoothly- Remind guest of pool rules when necessary in a polite, firm manner, and contact management if necessary.- Communicate with other lifeguards and supervisors.
-
- Provide stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service- Set up and break down buffet line- Retrieve, prepare, display, sell and serve products to customers including but not limited to arranging food, preparing garnishes, carving, and preparing or cooking food as requested- Retrieve food and beverage items from the kitchen, pantry, bakery or other area of the facility as needed- Monitor and maintain freshness of food and beverage items by rotating and filling items as needed and maintaining items at appropriate temperatures.- Follow appropriate food handling procedures to ensure safe, quality products- Perform tasks to ensure that all areas are clean, attractive and safe including cleaning and sanitizing- Ensure supplies are stocked as needed and ensuring that supplies are stocked for the next shift- Attend all departmental and company training programs or meetings as directed- Compile information, complete and submit reports as needed- Adhere to all company policies and procedures- Adhere to all gaming laws and regulations- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements- Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel
-
- Clean all areas of the hotel lobby, connector, break room, front drive, porte-cochere, public and employee restrooms, back offices and smoke shack.- Replenishes supplies such as toilet paper, facial tissue, ashtrays, trash bags and any cups and coffee condiments.- Assist the guest with directions to the pavilion and surrounding outlets. Moves furniture, washes windows and vacuums carpet.- Clean rugs, carpets, upholstered furniture and draperies.- Dusts furniture. Washes walls, ceilings and woodwork. Cleans windowsills, door panels.- Empties wastebaskets and empties and cleans ashtrays.- Transports waste and trash to disposal area.- Replenishes any necessary supplies.- Dust, sweep and mop stairwells.- Clean Hotel entrance (both front and back), wipe counters, high dust, clean glass doors, etc.- Getting necessary cleaning supplies for departments, fellow employees, and customers as requested.- Clean employee areas (i.e., break room, back offices, and locker room) throughout the day: dust and mop floor, wash and dry towels, pick up trash and stock dispensers.- Responds to calls for housekeeping problems: broken glass, spills, toilet backups, etc.- Shampoo carpets, scrub steps and strip and wax floors.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
-
- Clean all areas of the hotel lobby, connector, break room, front drive, porte-cochere, public and employee restrooms, back offices and smoke shack.- Replenishes supplies such as toilet paper, facial tissue, ashtrays, trash bags and any cups and coffee condiments.- Assist the guest with directions to the pavilion and surrounding outlets. Moves furniture, washes windows and vacuums carpet.- Clean rugs, carpets, upholstered furniture and draperies.- Dusts furniture. Washes walls, ceilings and woodwork. Cleans windowsills, door panels.- Empties wastebaskets and empties and cleans ashtrays.- Transports waste and trash to disposal area.- Replenishes any necessary supplies.- Dust, sweep and mop stairwells.- Clean Hotel entrance (both front and back), wipe counters, high dust, clean glass doors, etc.- Getting necessary cleaning supplies for departments, fellow employees, and customers as requested.- Clean employee areas (i.e., break room, back offices, and locker room) throughout the day: dust and mop floor, wash and dry towels, pick up trash and stock dispensers.- Responds to calls for housekeeping problems: broken glass, spills, toilet backups, etc.- Shampoo carpets, scrub steps and strip and wax floors.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
-
- Provide stellar customer service, being a salesperson rather than an order taker.- Promptly and appropriately greet guests arriving at table.- Verbally interact with guests creating a fun and exciting atmosphere.- Provide information to guests as needed such as beverage or food selections available.- Promptly and accurately take beverage and food orders.- Properly and promptly transmit orders to the culinary staff for preparation.- Properly serve food items to restaurant guests.- Properly remove items and dishes from tables as needed.- Offer or present dessert selections to guests and serve items ordered.- Refresh and replenish beverages including water and coffee.- Prepare checks and present to guests.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, appropriate operation of cash register, cash bag, or bank, and proper use of Micros system.- Complete tasks to prepare for business including tasks such as wiping down station, straightening and polishing flatware, wiping down and polishing stemware, refilling condiments, wiping chairs, and checking linens.- Complete tasks for closing including tasks such as resetting a station for the next shift and completing assigned side work.- Follow appropriate food handling procedures to ensure safe, quality products.
-
- Possesses the ability to perform work in a safe and efficient manner, following all applicable local, state, and federal guidelines and/or codes as related to the state position of Maintenance Mechanic. - Possesses the ability to comply with all management requests within his/her abilities. - Responsible for working from blueprints or verbal and/or written instructions. - Responsible for maintaining shop area, spare parts area, storage area and inventories materials, equipment and associated parts of all the various trades. - Possesses the ability for general repairs, basic installations, adjust and perform preventative/predictable maintenance and maintains the information in the shop log or documents her/her assignment through the work order system. - Must have a security escort with entering or accessing restricted areas. - Must maintain open lines of communication with supervisors. - Possesses skilled ability and proficiency in the following disciplines: general repairs, installations, any electrical repair of 120/240 single phase, painting and wall papering, plumbing, carpentry, and drywall in a safe and efficient manner.- Painting, plumbing, electrical work, carpentry, and other projects relating to maintenance of the property. - Preventative maintenance as scheduled. - Responsible for general maintenance of all facilities on property and the property itself.- Responsible for maintaining, repairing, and replacing gaming table layouts. - Knowledge of the HVAC system, alarm system, and generators- Ensure the safety and security of all guests and employees.- Supports and maintains company courtesy guidelines.- Performs other duties as assigned
-
- Repair and install electrical systems, including repairing heaters, light switches, outlets, wire panels, transformers, and light fixtures, etc.- Repair and install plumbing, including repairing toilets, sewage discharge lines, sinks, dishwashers, ruptured lines, etc. Install new water lines, toilets and sinks; unclog toilets and drains, heat tape plumbing lines.- Perform general preventive maintenance, including changing filters, lubricating mechanical parts, cleaning ice machines, changing light bulbs, etc.- Perform general carpentry work, including framing walls, hanging drywall, building shelves, lay carpet, etc.- Maintain HVAC system, including repairing and cleaning units, changing filters, lubricate parts.- Perform locksmith tasks including repairing locks, door handles, and door closures, install new door hardware, and cut keys.- Remove snow from sidewalks, parking lots, stairs, ramp ways, exits, hotel, pavilion and other facilities.- Perform miscellaneous other maintenance tasks, including welding, painting, furniture repair, landscaping, small engine repair, etc.- Visually inspect and test machinery and equipment.- Listen for unusual sounds from machines or equipment to detect malfunctions and discuss machine operation variations with supervisors or other maintenance workers to diagnose problems or repair machines.- Clean and lubricate shafts, bearing, gears and other parts of machinery.- Install and repair electrical apparatus, such as transformers and wiring and electrical components of machinery and equipment.- Lie out, assemble, install, and maintain pipe system and related hydraulic and pneumatic equipment. Repair and replace gauges, valves, pressure regulators, and related equipment.- Repair and maintain physical structure of establishment.- Set up and operate machine tools such as lather, grinders, drills and milling machines to repair or fabricate machine parts, fixtures, and tools.- Operate cutting torch or welding equipment to cut or spin metal parts.- Handle all general maintenance needs relating to landing and off site offices.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
-
SUMMARY:Maintain appearance and mechanical requirements of the facility. Handle any emergencies quickly in order to prevent shut downs of the facility. ESSENTIAL DUTIES & RESPONSIBILITIES:- Perform general preventive maintenance of the property.- Perform general carpentry work: frame walls, hang drywall, build shelves, lay carpet, etc.- Perform locksmithing tasks: repair locks, door handles, and door closures; install new door equipment.- Address minor plumbing issues / repairs as required.- Perform miscellaneous other maintenance tasks: welding, painting, furniture repair, landscaping, small engine repair etc.- Operate heavy equipment i.e. motor graders, loaders, backhoes, welding and cutting (is helpful to know) as well as light electrical work (no hard-wired work).- Remove snow/ice from sidewalks, parking lots, stairs, ramp ways, exits, facilities, restaurant facilities and employee areas.- All work to be performed taking appropriate safety precautions.- Notify supervisor immediately of any problems/crisis/emergency situation.- Maintain cleanliness of facilities inside and outside: sweep, pick up trash, and wash as required on a daily basis. May be asked to assist with repairs. Paint when required.- Participate in all safety and emergency squad drills. Ensure that all safety equipment is in operating order.- Must work well under pressure, and meet multiple and sometimes competing deadlines.- Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.- Performs other duties as may be assigned by department and/or company management. SUPERVISORY RESPONSIBILITIES - This position has no supervisory responsibilities.
-
- Directs the daily activities of the Housekeeping Department- Examines and inspects the quality of work performed by Housekeeping employees and takes appropriate steps to insure maintenance of prescribed standards- Ensures all fiscal requirements to maintain the building in good working order (i.e, hotel room, hallways, vending areas, back-of-house areas are maintained through work orders)- Examines and inspects the condition of guest room linens and takes appropriate steps to ensure the elimination of damaged items; manages the maintenance of established par levels and laundering quality of all “in use” linen- Installs and maintains adequate controls to minimize waste and loss through theft or damage of operating supplies, furnishings and equipment- Operates a “Lost and Found” facility for Hotel guests- Instructs assigned employees on the safety policies and procedures and reports all safety hazards are eliminated. Insures all personnel are trained on OSHA regulations- Completes and routes all occupational injury/ illness reports- Prepares annual budget and operating forecasts; prepares regular and special reports; maintains necessary records and files- Retains staff in line with departmental goals- Operates budget within established perimeters and answers for any variances budget related- Prepares annual capital requests as needed- Counsels, guides and instructs employees in the proper performance of their duties; prepares and coordinates the periodic performance appraisals of assigned employees- Recommends employee changes such as hiring, promotion, demotion and termination; recommends wage and salary adjustments for employees within established limits- Monitors the Fitness Center to include, but not limited to, cleanliness, equipment needs, overall maintenance needs- Responsible for providing exceptional Red Carpet Customer Service to all guests
-
- Responsible for supervising and managing staff in the Slot Tech department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for oversight of electronic gaming device activities for adherence to established procedures.- Ensures customer service meets established standards. - Responsible for all material inventory and ensures accurate par levels are maintained.- Makes final determinations regarding types of materials, supplies, or tools to be used within established guidelines.- Responsible for layouts to installations of slot machines.- Manages and directs preventative maintenance of slot machines.- Responsible for troubleshooting and repair of machine malfunctions and player tracking system problems. Review correspondence needed to move, convert, or install slot related equipment.- Responsible for the repair, maintenance and performance of all slots and related gaming equipment.- Responsible for the development, interpretation, and implementation of departmental policies, operating procedures, and training programs, manuals, directives, work schedules, rules and regulations of the Slot Technical department.- Ensure all policies, procedures and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements and regulatory requirements.- Plan and submit for movements and conversions of slot machines, based on analysis of gaming floor.- Leads and directs the development, execution and measurement of departmental service standards for the Slot Technical team.- Ability to bring about results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.
-
- Primarily responsible for short and long term financial analysis for the property including labor, and financial data reporting. Exercise discretion and independent judgment within the Manager of Business Planning and Analysis function including:- Calculate profitability of marketing programs. Analyze results to identify opportunities for improving efficiency of marketing expenditures. Communicate findings to executive team. - Oversee all aspects of preparing the annual budget. - Compare actual operating results to budget and prior year. Summarize key findings and communicate to executive management. Make recommendation for improving EBITDA.- Develop presentations for budget meetings and operational reviews. - Present and discuss analyses with high level executives from corporate and from the property.- Develop, maintain and distribute key operating metrics to evaluate attainment of company’s operating, service and financial objectives. - Monitor labor costs and identify opportunities to improve efficiencies. - Perform queries of various data bases to extract data for use in analysis.- Prepare ad-hoc analysis as needed. - Promote and lead in our Red Carpet Service initiatives to external and internal guests that perpetuate Hollywood Casino’s commitment towards quality guest service.- Attend departmental and company meetings.- Follow all safety rules. - Adhere to departmental quality standards.- Maintain compliance with Missouri Gaming Commission requirements, the company’s System of Internal Controls and Sarbanes-Oxley requirements. - Work within the guidelines established by Penn National Gaming and Hollywood Casino St. Louis.
-
The Marketing Analyst is a key marketing position which works in various capacities within the marketing department. The position assists with Advertising, Social Media, Analytics and calendar planning & execution. This position is integral to the execution of email campaigns and works with to coordinate the creative request process, assists with execution of sponsorships and directly responds to customer reviews and works diligently to manage social reputation. Review of marketing materials on property ensuring everything is up to date on property. Bi-weekly meetings reviewing advertising strategy, ensuring all requested advertising creative is trafficked in a timely manner. Providing monthly analytics including but not limited to monthly promotional review, monthly market report, ad hoc analysis as requested and calendar reviews. This position is directly responsible for managing reviews, social reputation and various social media applications. Assist the Database Marketing team as needed and provides direct support to the Director of Marketing and the Vice President of Marketing. Position is involved in sponsorship management, contract routing and support for other marketing functions. Additional Duties as assigned.
-
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Participates in entire 18 month program at respective property. - Spends 6 months of the program working in CORE rotations, which include, but not limited to, Human Resources, Finance, Operations, and Compliance at respective property. - Spends 12 months of the program in Marketing and performs job duties relevant to the specific department’s role assignment. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Performs job duties relevant to rotations which include, but are not limited to, front of house and back of house functions, to include hotel, gourmet, and casual dining outlets as applicable. - Adheres to rotation schedule as assigned by mentor/property. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
-
Program overview/support:- Property and Company- wide orientation that provides information on Penn National Gaming’s history and our vision for the future.- A mentor / coach who will guide you throughout the program to ensure you are set up for success.- Performance feedback following each completed rotation in the Marketing program.- Placement into an open and available position relevant to your Leadership Program experience at your current property or a sister property upon successful completion of the program.- Competitive salary, benefits and other perks each team member receives while they are part of our company.- Relocation benefits will be provided to assist with the expense of moving.
-
- Manages day to day responsibilities related to marketing promotions, special events, entertainment, social media, and retail gift shop.- Works closely with Director of Marketing to develop monthly marketing calendar for all property promotions and special events through use of appropriate analysis in order to determine program effectiveness in order to maximize revenue- Develops and submits all rules and regulations for promotions in accordance with Maine Gaming Control Board guidelines and timelines- Program ACSC and/or MGT for all drawings and kiosk promotions according to guidelines- Achieves desired results through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve results.- Lead departments through active participation - Management accountability for all team members for day to day and long-term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation- Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands - Ensures appropriate IT resources are available to run programs - Manages outside agencies including necessary contract approvals to ensure timely and precise program execution - Familiarization with all company Brand programs and systems- Develop, track, monitor, and communicates allocation of promotions, events, entertainment and social media budgets in compliance with established marketing department guidelines, and to ensure the achievement of property plan objectives- Maintains compliance with policies and procedures including Code of Commitment- Presents oneself as a credit to the company and encourages others to do the same- Performs all other related and compatible duties as assigned
-
SPECIFIC DUTIES AND RESPONSIBILITIES - Manages the productivity of marketing plans and projects.- Communicates with multiple departments and external guests regarding, including but not limited to, guests with bad addresses, rating issues and/or duplicate accounts.- Manages the direct mail calendar with the direct mail teams to ensure appropriate timetable to meet business objectives.- Manages all direct marketing efforts including but not limited to, list pulls, selection criteria, database integrity and NCOA maintenance.- Manages the direct marketing expenses while adhering to operating budgets- Oversees the Marketing Systems/Database Marketing initiatives and all related functions- Provide support and input into all marketing and operational projects related to direct marketing- Manages adhoc customer database testing to ensure accurate data- Develops relationships with property department heads to provide and receive feedback regarding database trends and suitable direct mail offers to players- Develops coordinates and implements all aspects of database marketing- Creates proformas for select marketing promotional programs for analysis purposes- Manages external vendors to coordinate the development of creative and printing/production- Manages website updates and the email “blast” initiatives- Promotes positive public relations internally and externally- Monitoring all public relations activities and working close with the all managers to ensure consistent and effective media relations and community awareness.- Meet with departmental directors and managers as necessary.