- ResponsIble for provIdIng guIdance and daIly supervIsIon to staff In the Poker area. Supports and admInIsters operatIonal goals and monItors achIevements of performance and profIt objectIves. - EnthusIastIcally supports, actIvely promotes, and demonstrates customer servIce In accordance wIth departmental and company standards and programs. Ensures customer servIce standards are followed by all team members and addresses Issues as they arIse. - ResponsIble for supportIng complIance to departmental budgets. - Schedules, traIns, motIvates, evaluates, and supervIses staff In order to ensure that employees receIve adequate guIdance and resources to accomplIsh establIshed objectIves. - EstablIshes and monItors standard operatIng procedures, guIdelInes, and objectIves; maIntaIns admInIstratIve processes. - MaIntaIns approprIate staffIng In order to ensure effIcIent operatIon of the Poker Room. - DetermInes when to open and close Poker games; monItors games In progress In order to maIntaIn optImum operatIng effIcIency whIle meetIng customer needs. - SupervIses games In progress to ensure game securIty, complIance wIth establIshed departmental polIcIes and guIdelInes, and adherence to gamIng regulatIons. ResponsIble for game spread to provIde optImal labor effIcIency and guest servIce. - MonItors chIps and cash transactIons between dealers and customers and ensures that proper payout amounts are paId to customers, In accordance wIth establIshed procedures. - Accounts for chIps on Poker games. ThIs Includes makIng fIlls and credIts as needed. - ResponsIble for ensurIng regulatory complIance wIthIn area of authorIty and reportIng potentIal Issues to management. - MaIntaIns strIct confIdentIalIty In all company matters.

- Responsible for cleaning and maintenance of beverage stations and beverage equipment in accordance with Pennsylvania Department of Health Standards and Hollywood Casino standards in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Responsible for clearing of beverage areas In assigned restaurant bar stations and service bar stations. - Provide and replenish beverage stock and supplies. - Remove empty bottles and trash. - Prepare necessary fruit for use as garnishes. - Responsible for receiving, issuing, and keeping necessary records of liquor supplies. - Serve as backup for Bartender when necessary. - Promote outstanding guest service on a continual basis. - Responsible for maintaining a regular and consistent attendance record. - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation.

- Develops the product vision to create an unrivaled customer experience on all Penn digital products.- Responsible for the overall product development process.- Develops and coordinates internal digital marketing launch plans between Marketing and IT.- Responsible for gathering product requirements. Partners with IT to define the product and stakeholders.- Pioneers user experience within Company’s products.- Authors and develops user stories. - Responsible for ongoing testing, analysis and optimization of digital distribution channels to drive higher performance, including but not limited to feature tests or assessing feedback from digital strategy.- Develops marketing requirements/backlog for app and website enhancements. - Develops and manages marketing requirements/backlog for marketing tools for the following:- Advertising studio- Digital analytics - Partners with internal stakeholders to build requirements to implement comprehensive hotel revenue pixel tracking.- Manages business requirements for future iterative app development. Makes improvements as needed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director.- Maintains strict confidentiality in all departmental and company matters

- ResponsIble for provIdIng guIdance and daIly supervIsIon to promotIons staff/functIon In the MarketIng department. Supports and admInIsters operatIonal goals and monItors achIevements of performance and profIt objectIves. - Adheres to schedulIng and coordInates wIth manager regardIng any concerns, wIth attentIon to guest satIsfactIon. - Develops, coordInates, and executes all retaIl promotIons, dIrect maIl promotIons, regularly scheduled entertaInment acts, and specIal events to target retaIl and database customers whIle supportIng complIance to departmental budget. - Supports the efforts and projects of the VP of MarketIng and/or MarketIng Manager as requested. - CoordInates Internal support related to each specIal event, promotIon, or entertaInment for all approprIate departments; coordInates wIth GraphIc ArtIst/DesIgner to properly fulfIll all prInted materIal requIrements for promotIons, specIal events, entertaInment, and VIP partIes. - Analyzes the effectIveness and success of promotIons, specIal events, entertaInment, and VIP partIes. - EnthusIastIcally supports, actIvely promotes, and demonstrates superIor customer servIce In accordance wIth departmental and company standards and programs. Ensures customer servIce standards are followed by all team members and addresses Issues as they arIse. - ResponsIble for ensurIng regulatory complIance wIthIn area of authorIty and reportIng potentIal Issues to management. - MaIntaIns strIct confIdentIalIty In all departmental and company matters.

Your daIly�responsIbIlItIes Include: - ResponsIble for the cleanlIness and maIntenance of the InterIor and exterIor of the facIlIty, utIlIzIng approprIate heavy duty or specIalIzed equIpment (extractors, floor scrubbers, shampoo and polIshIng machInes, scaffoldIng, lawn care equIpment, etc.) and proper cleanIng chemIcals as assIgned. ThIs Includes routIne cleanIng, project cleanIng (strIppIng/waxIng floors, shampoo/spot clean carpets, sIgnage/lIght fIxtures/vents, etc), paIntIng, mInor repaIrs, lawn care, snow removal, and preventIve maIntenance. - ResponsIble for proper cleanIng, storage, and maIntenance of department equIpment. - When requIred, stands safety and lookout watches durIng heIghtened securIty alerts as descrIbed by the department of homeland securIty, DNR, and USCG. - Adheres to regulatory, safety, departmental, and company polIcIes. - Supports safety and accIdent preventIon programs (PPE, LO/TO, BBP, HAZCOM) and Informs manager on duty of any safety problems or concerns. - Presents oneself as a credIt to Company and encourages others to do the same. - Performs all other related and compatIble dutIes as assIgned.

The Property Services Attendant is responsible for providing excellent customer satisfaction, through customer assistance, high standards of cleanliness and teamwork.  The Attendant consistently maintains a clean facility, and an environment that promotes a positive attitude that includes a pleasant and entertaining experience for our guests.  Be a role model for peers, and co-workers. The Property Services Attendant is accountable for the overall cleanliness, and presentation of the entire property.  Delivers Outstanding guest service by dealing up ACES! Acknowledge the guest with a friendly greeting. Convey an upbeat and positive attitude. Engage the guest and anticipate the guest’s needs. Show appreciation for the business and offer a warm farewell. Cleaning and maintaining high areas which may need dusting or cleaning such as; vents, duct covers, lights & fixtures, beams, signs, columns, ceiling tile and televisions. Cleans and maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and Slot Machines other work areas. Clean parking lot: pick up trash and cigarette butts, sweep, occasionally pressure wash area around entrance and smoke shack. Keep front entrance clear of snow and ice: shovel snow from all exit areas of building, apply salt (ice melt) where and when needed. Maintain garden appearance. Sweeps mop and vacuum floor. Cleans rugs, carpets, upholstered furniture, and blinds. Washes windows, door panels, and sills. Empties wastebaskets, and empties and cleans ashtrays. Replenishes bathroom supplies. Keeps storage rooms clean and organized. Answers guest's questions about the facility. Other duties may be assigned.

SUMMARYThis position will be responsible for providing quality service to all guests to ensure a clean and safe dining experience in a timely and professional manner in the 99 Hops House venue. This is a non-supervisory position. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide stellar customer service.- Retrieve dirty dishes, silverware, and glassware during and after meals and deliver to assigned dishwashing area.- Retrieve clean dishes, glassware, and silverware from dishwashing area and distribute to service station locations.- Maintain cleanliness of work and guest areas including duties such as: vacuum, sweep, mop, pick up trash, etc.- Fill ice stations, polish silver, fold napkins, and stock supplies including dishes.- Prepare tables for guests including removal any dirty dishes, cleaning tables, changing tablecloths or linens, resetting with plates, stemware, glasses, silverware, and napkins.- Take beverages and refills of beverages to customers at appropriate times.- Remove trash and dirty linens from work area and deliver to appropriate areas.- Greet, welcome and thank guests appropriately.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.

SUMMARYThis position will be responsible for providing food and service to all guests in the 99 Hops House venue. The ideal candidate will possess significant knowledge of beer and experience in serving craft beer. This is a non-supervisory position. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide stellar customer service.- Promptly and appropriately greet guests arriving at table.- Verbally interact with guests creating a fun and exciting atmosphere.- Provide information to guests as needed such as beverage or food selections available.- Promptly and accurately take beverage and food orders.- Properly and promptly transmit orders to the culinary staff for preparation.- Properly serve food items to restaurant guests.- Properly remove items and dishes from tables as needed.- Offer or present dessert selections to guests and serve items ordered.- Refresh and replenish beverages including water and coffee.- Prepare checks and present to guests.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, appropriate operation of cash register, cash bag, or bank, and proper use of Micros system.- Complete tasks to prepare for business including tasks such as wiping down station, straightening and polishing flatware, wiping down and polishing stemware, refilling condiments, wiping chairs, and checking linens.- Complete tasks for closing including tasks such as resetting a station for the next shift and completing assigned side work.- Follow appropriate food handling procedures to ensure safe, quality products.- Complete deposits at the end of each shift as required.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all work areas.- Perform tasks to ensure an attractive patron dining area associated with the pub venue including removal of trash and debris from tables and cleaning tables and chairs.- Ensure supplies and products are stocked as needed.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. - Meet department uniform, appearance, and grooming requirements.- Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.

SUMMARYThis position will be responsible for providing food and service to all guests in the 99 Hops House venue. The ideal candidate will possess significant knowledge of beer and experience in serving craft beer. This is a non-supervisory position. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide stellar customer service.- Promptly and appropriately greet guests arriving at table.- Verbally interact with guests creating a fun and exciting atmosphere.- Provide information to guests as needed such as beverage or food selections available.- Promptly and accurately take beverage and food orders.- Properly and promptly transmit orders to the culinary staff for preparation.- Properly serve food items to restaurant guests.- Properly remove items and dishes from tables as needed.- Offer or present dessert selections to guests and serve items ordered.- Refresh and replenish beverages including water and coffee.- Prepare checks and present to guests.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, appropriate operation of cash register, cash bag, or bank, and proper use of Micros system.- Complete tasks to prepare for business including tasks such as wiping down station, straightening and polishing flatware, wiping down and polishing stemware, refilling condiments, wiping chairs, and checking linens.- Complete tasks for closing including tasks such as resetting a station for the next shift and completing assigned side work.- Follow appropriate food handling procedures to ensure safe, quality products.- Complete deposits at the end of each shift as required.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all work areas.- Perform tasks to ensure an attractive patron dining area associated with the pub venue including removal of trash and debris from tables and cleaning tables and chairs.- Ensure supplies and products are stocked as needed.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. - Meet department uniform, appearance, and grooming requirements.- Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.

- Ensure all public areas are cleaned and maintained on the night shift.  - Ensure employee and patron satisfaction is achieved through teamwork.  - Perform to exceptional high standards the cleaning duties in public and back of the house areas, as assigned, in order to achieve the cleanest, comfortable experience for our guests and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Perform general cleaning duties in public areas of the Casino Facility. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, elevators, escalators, and back-of-house employee locations (e.g., locker rooms, administrative offices, etc.).- Carpet cleaning in halls and corridors, unobstructed, and obstructed spaces by cleaning edges, spot cleaning, and shampooing with specialized equipment, as directed. - Clean hard floor surfaces in halls and corridors, unobstructed, and obstructed spaces by dust mopping, wet mopping and rinsing, using equipment as directed. - Perform dusting and polishing duties on slot machines, artwork, pictures, walls, columns, stairwells, baseboards, waste cans, furniture, and fixtures to the highest established standards. - Perform cleaning duties on windows and doors while utilizing tools to achieve established high standards. - Remove all trash and debris; clean all trash cans in assigned zone areas. - Prompt attention to cleaning up spills or accidents or debris. - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services. - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.

- Requirement analysis- Design and execute test cases- Meet deadlines and work with some supervision- Alert teams to critical bugs and open tickets with the appropriate teams- Serve as the gatekeeper for mobile and web deployment

- Must assist with all the morning work in the Racing Secretaries' Office.  This work includes; rider changes, producing the next day's program, getting entries filled and getting the overnight completed for the following race day.- Must act, at times, as Placing Judge. These duties include gathering all scratch information and changes and coordinating that data into the information system which produces the official track program and proof read all data entry.- During the race help keep patrons informed of the top four horses by posting numbers on the tote board and TV screens throughout the race until the horses are near the wire at which time the boards are cleared. As the horses cross the finish line the judges mark the order in which they have viewed. Verify the order of finish with the aid of the photo finish cameras and order photo to be printed for TV display if needed.- Must act, at times, as Paddock Judge.  These duties include observing the horses in the paddock prior to the running of a race, and records equipment used on the horses for racing, also ensures that a responsible trainer or groom is in the paddock to saddle the horse and prepare it for the race.  The Paddock Judge is also involved in seeing that a published workout is in the program or announced if not available by press time.- Must act, at times, as Identifier.  These duties include being responsible for foal papers, coggins test results and tattoos to be sure the correct horse is running in any given race.  The identifier goes to the paddock at race time and checks each horse's tattoo.- Must act, at times, as Patrol Judge. These duties include gathering, soliciting and processing a sufficient number of horses from horsemen to card the required amount of races. Assisting the Stewarts by viewing the races from a designated stand and submits to them the information regarding any infractions noticed in that area.- Must act, at times, as Clerk of Scales. These duties include processing the jockey's riding assignments, verifying the weight assigned is carried by the rider by weighing them on the scale and relay information regarding any changes to the Stewarts and public via the track Announcer.- When no rider is named for a horse or when a rider chooses to ride a horse other than the one he is named on, the Clerk seeks to get a replacement rider from the trainer or name one if the trainer cannot be reached. Verify that each rider scheduled to ride is in the jockey's quarters at the required times.- Must act, at times, as Claims Clerk.  These duties include delivering claim envelopes to the Steward Stand prior to the race to ensure the person trying to make the claim is in good standing with the Licensing and Bookkeeping Offices.  Once the claim is approved by the Stewards, the Clerk returns to the racing office with claim and follows up on what needs to be done, particularly if more than one person is trying to get the same horse.

SUMMARYThe Talent Acquisition Specialist is responsible for the support and execution of internal and external recruiting efforts.  This role is also responsible for mass interview scheduling, screening, and new hire processing for a large number of candidates. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Supports the internal and external recruitment efforts, including but not limited to sourcing, interviewing, onboarding for property’s hiring needs.- Reviews all resumes and applications for non-exempt and seasonal positions.  May assist with other roles as needed.- Meets established KPI (key performance indicators) and goals assigned by Manager. - Pre-screens potential candidates and expands talent pipelines for high volume, non-exempt roles.  May assist with other roles as needed.- Creates job offers and extends offers as needed according to established guidelines.- Adheres to phone interview schedules, schedules onsite interviews, and assess candidates according to hiring criteria.  Determines which non-exempt professionals/skilled candidates are sent for property interviews according to established guidelines.- Efficiently and effectively fills open positions through internal and external customer follow up.- Responsible for initiating and tracking new hire onboarding processing in iCims.- Performs specialized or confidential administrative duties, including researching data and preparing reports as needed.- Ensures all background and drug test information complies with PNG standards for all hires according to established guidelines. Seeks Manager approval for anything that falls outside of the guidelines. - Consults with management on all performance related issues and concerns.- Consistently demonstrates excellent communication skills.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

- Responsible for prompt handling of all incoming and outgoing calls in a courteous and efficient manner.- Handles guest complaints and takes appropriate action to resolve.- Informs management when guests are dissatisfied or experiencing a problem and offers resolution.- Conducts guest call-backs to ensure satisfaction.- Handles all requests for hotel room reservations via telephone, mailed correspondence, rooming lists, and in-house requests.- Must be effective in sales and upselling.- Performs entry of hotel reservation information into property management system.- Follows all accounting procedures according to guidelines to ensure proper revenues and payments on accounts are received and credited.- Dispatches delivery, Security, Banquets, Engineering, Housekeeping, and others to responsible departments.- Performs light clerical work to include but not limited to envelope stuffing, filing, faxing, and copying.- Responsible for accurately sorting all incoming mail to ensure timely arrival to appropriate person. - Updates casino telephone directory as needed.- Assists guest by directing them to appropriate areas and contacts department for guest needs.- Routes emergency calls appropriately.- Responsible for keeping message lights in rooms coordinated with actual messages and wake-up calls.- Ensures receipt of wake-up call at requested time.- Takes amenity calls and hospitality orders and dispatches to kitchen/F&B team.- Maintains up-to-date information of all hotel and casino events to ensure guests will receive accurate and prompt information when requested.- Helps departments with special projects as assigned. - Provides for the safety of team members, including keeping areas clean and free of safety hazards, debris, and litter and performing all job duties in a safe and responsible manner.- Complies with all reasonable requests made by management.- Adheres to all gaming laws and regulations.

The Host/Hostess is responsible for seating guests in a prompt, friendly, and efficient manner as well as ensuring equal distribution of guests among the lounge servers.- Greet and seat all restaurant guests - Answer phones and direct call appropriately- Ensure guests in each area are being properly attended- Assist the guests in any way possible and direct guests to tables - Handle initial complaint and inform manager on duty- Ensure a safe environment for fellow Team Members and Guests- Remain up-to-date on casino events and hours of operation- Utilize proper procedures and documentation for transactions- Attend meetings as scheduled- Other job related duties as assigned

The Host/Hostess is responsible for seating guests in a prompt, friendly, and efficient manner as well as ensuring equal distribution of guests among the lounge servers.Essential Functions  - Greet and seat all restaurant guests - Answer phones and direct call appropriately- Ensure guests in each area are being properly attended- Assist the guests in any way possible and direct guests to tables - Handle initial complaint and inform manager on duty- Ensure a safe environment for fellow Team Members and Guests- Remain up-to-date on casino events and hours of operation- Utilize proper procedures and documentation for transactions- Attend meetings as scheduled- Other job related duties as assigned

- Properly records all transactions in the Point-of-Sale system.- Accurately handles all cash, checks, credit card, gift certificates, and comp transactions.- Follows standards of neatness and cleanliness for the shop in order to maintain customer appeal.- Unpacks, stocks, and prices all merchandise in the shop as needed.- Assists in stocking and recording stock for all vending machines.- Straightens, dusts, and organizes shop when there are no guests present.- Greets guests at the entrance to the shop to encourage them to come in and look around when there are no other duties to perform.- Responsible for knowing and adhering to all policies and procedures in the shop.- Adheres to all regulatory, departmental, and company policies and procedures.- Completes physical inventory each month.- Merchandises products and new arrivals.- Repacks merchandise as seasons change, accurately recording merchandise as it is packed.- Maintains knowledge of property events, activities, and amenities to ensure personalized guest service.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.

• Assembles, audits, and prepares various income control reports according to established procedures.• Prepares appropriate documentation for property’s records.• Resolves extraordinary problems related to daily audits• Responsible for training in conjunction with supervisor• Recommends improvements of audit procedures to Supervisor• Identifies confidential information and follows procedures for safeguarding such information.

- Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - ResponsIble for the daIly Audit of Cage, Slots, Table Games, gamIng, and non-gamIng revenue areas. - Prepares exceptIon reports for Instances of non-complIance wIth operatIonal practIces; engages team members and traIns them approprIately to mItIgate future occurrences. - InvestIgates and reports to supervIsor any dIscrepancIes determIned tHRough Audit process. - Prepares journal entrIes to record daIly revenue and/or cashIer actIvIty. - MaIntaIns accurate records and fIles pertaInIng to daIly Audits of areas of responsIbIlIty. - Prepares and accumulates InformatIon used to prepare the DaIly OperatIng Report. - ResponsIble for ensurIng regulatory complIance wIthIn area of authorIty and reportIng potentIal Issues to supervIsor. - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.