- Responsible for providing guidance and daily supervision to staff in the Poker area. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations table games protection during assigned shift.- Maintains a continuous inspection of cards, ensuring the security of Poker games during assigned shift.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.- Accounts for chips on Poker games. This includes making fills and credits as needed.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Manages work procedures and expedites workflow.- Provides coaching and counseling to team members.

-Responsible for maintaining the cleanliness of the pool and spa area. -Responsible for removing soiled towels and transporting to the laundry area.-Responsible for replenishing clean towels and maintaining the towel valet at all times. -Washing, drying, and folding pool towels according to the laundry procedures. -Responsible for changing out trash and cleaning of trash receptacles. -Re-align pool furniture at the beginning, during, and end of shift. -Clean and stock pool restrooms as outlined in the standard operating procedures. -Adhere to safe handling of all chemicals.-Report any safety issues to the Housekeeping Supervisor, Assistant Housekeeping Manager, or the Housekeeping Manager. -Attends all regular departmental meetings as well as other company related meetings.-Report damage or repair issues in the pool area to the appropriate housekeeping leader.

Responsible for cleaning of beverage areas in assigned restaurant bar stations and service bar stations Provide and replenish beverage stock and supplies Remove empty bottles and trash Prepare necessary fruit for use as garnishes Responsible for receiving, issuing and keeping necessary records of liquor supplies Serve as backup for bartender when necessary Promote outstanding guest service on a continual basis Responsible for maintaining a regular and consistent attendance record  Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation

Responsible for cleaning of beverage areas in assigned restaurant bar stations and service bar stations Provide and replenish beverage stock and supplies Remove empty bottles and trash Prepare necessary fruit for use as garnishes Responsible for receiving, issuing and keeping necessary records of liquor supplies Serve as backup for bartender when necessary Promote outstanding guest service on a continual basis Responsible for maintaining a regular and consistent attendance record  Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation

- Responsible for cleaning and maintenance of beverage stations and beverage equipment in accordance with Pennsylvania Department of Health Standards and Hollywood Casino standards in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Responsible for cleaning of beverage areas in assigned restaurant bar stations and service bar stations. - Provide and replenish beverage stock and supplies. - Remove empty bottles and trash. - Prepare necessary fruit for use as garnishes. - Responsible for receiving, issuing, and keeping necessary records of liquor supplies. - Serve as backup for Bartender when necessary. - Promote outstanding guest service on a continual basis. - Responsible for maintaining a regular and consistent attendance record. - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation.

- Responsible for cleaning and maintenance of beverage stations and beverage equipment in accordance with Pennsylvania Department of Health Standards and Hollywood Casino standards in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Responsible for cleaning of beverage areas in assigned restaurant bar stations and service bar stations. - Provide and replenish beverage stock and supplies. - Remove empty bottles and trash. - Prepare necessary fruit for use as garnishes. - Responsible for receiving, issuing, and keeping necessary records of liquor supplies. - Serve as backup for Bartender when necessary. - Promote outstanding guest service on a continual basis. - Responsible for maintaining a regular and consistent attendance record. - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation.

 Role and Responsibilities:- Work with Senior Manager to establish a well-researched, long-term vision for core aspects of the Casino platform including game integrations, dynamic features, cross-sell between Casino and Sportsbook user experiences, unity across multiple Penn Interactive product lines, etc. - Become a subject matter expert on all existing Casino features- Understand our user wants and needs through research, persona development, and user testing - Study the competitive landscape to understand industry best practices and areas for improvement - Identify and manage the implementation of new, innovative features that challenge the status quo, like VIP-focused gaming opportunities, personalization, etc.- Develop well-defined and detailed product requirements and create Product Feature Specifications - Work cross-functionally with the UI/UX and Engineering teams to ensure successful execution of our launch roadmap and strategy- Write user stories and prioritize backlogs based on the Casino roadmap - Work closely with the Compliance team to ensure new and existing features are regulatory compliant for each new jurisdiction - Collaborate across multiple departments including Marketing, Operations, and Customer Support

Role and Responsibilities:- Work with Senior Manager to establish a well-researched, long-term vision for core aspects of the Sportsbook platform including bet offers and display, enhancements to the homepage and event pages, etc. - Become a subject matter expert on all existing Sportsbook features- Understand our user wants and needs through research, persona development, and user testing - Study the competitive landscape to understand industry best practices and areas for improvement - Identify and manage the implementation of new, innovative features that challenge the status quo, like embedded video, alternate deposit methods, and additional ways to bring Barstool content into the Sportsbook platform - Develop well-defined and detailed product requirements and create Product Feature Specifications - Work cross-functionally with the UI/UX and Engineering teams to ensure successful execution of our launch roadmap and strategy- Write user stories and prioritize backlogs based on the Sportsbook roadmap - Work closely with the Compliance team to ensure new and existing features are regulatory compliant for each new jurisdiction - Collaborate across multiple departments including Marketing, Operations, and Customer Support

- Develops the product vision to create an unrivaled customer experience on all Penn digital products.- Responsible for the overall product development process.- Develops and coordinates internal digital marketing launch plans between Marketing and IT.- Responsible for gathering product requirements. Partners with IT to define the product and stakeholders.- Pioneers user experience within Company’s products.- Authors and develops user stories. - Responsible for ongoing testing, analysis and optimization of digital distribution channels to drive higher performance, including but not limited to feature tests or assessing feedback from digital strategy.- Develops marketing requirements/backlog for app and website enhancements. - Develops and manages marketing requirements/backlog for marketing tools for the following:- Advertising studio- Digital analytics - Partners with internal stakeholders to build requirements to implement comprehensive hotel revenue pixel tracking.- Manages business requirements for future iterative app development. Makes improvements as needed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director.- Maintains strict confidentiality in all departmental and company matters

.

SUMMARYThis position will be responsible for providing food and service to all guests in the 99 Hops House venue. The ideal candidate will possess significant knowledge of beer and experience in serving craft beer. This is a non-supervisory position. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide stellar customer service.- Promptly and appropriately greet guests arriving at table.- Verbally interact with guests creating a fun and exciting atmosphere.- Provide information to guests as needed such as beverage or food selections available.- Promptly and accurately take beverage and food orders.- Properly and promptly transmit orders to the culinary staff for preparation.- Properly serve food items to restaurant guests.- Properly remove items and dishes from tables as needed.- Offer or present dessert selections to guests and serve items ordered.- Refresh and replenish beverages including water and coffee.- Prepare checks and present to guests.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, appropriate operation of cash register, cash bag, or bank, and proper use of Micros system.- Complete tasks to prepare for business including tasks such as wiping down station, straightening and polishing flatware, wiping down and polishing stemware, refilling condiments, wiping chairs, and checking linens.- Complete tasks for closing including tasks such as resetting a station for the next shift and completing assigned side work.- Follow appropriate food handling procedures to ensure safe, quality products.- Complete deposits at the end of each shift as required.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all work areas.- Perform tasks to ensure an attractive patron dining area associated with the pub venue including removal of trash and debris from tables and cleaning tables and chairs.- Ensure supplies and products are stocked as needed.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. - Meet department uniform, appearance, and grooming requirements.- Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.

SUMMARY This position will be responsible for providing food and service to all guests in the 99 Hops House venue. The ideal candidate will possess significant knowledge of beer and experience in serving craft beer. This is a non-supervisory position.   ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide stellar customer service. - Promptly and appropriately greet guests arriving at table. - Verbally interact with guests creating a fun and exciting atmosphere. - Provide information to guests as needed such as beverage or food selections available. - Promptly and accurately take beverage and food orders. - Properly and promptly transmit orders to the culinary staff for preparation. - Properly serve food items to restaurant guests. - Properly remove items and dishes from tables as needed. - Offer or present dessert selections to guests and serve items ordered. - Refresh and replenish beverages including water and coffee. - Prepare checks and present to guests. - Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, appropriate operation of cash register, cash bag, or bank, and proper use of Micros system. - Complete tasks to prepare for business including tasks such as wiping down station, straightening and polishing flatware, wiping down and polishing stemware, refilling condiments, wiping chairs, and checking linens. - Complete tasks for closing including tasks such as resetting a station for the next shift and completing assigned side work. - Follow appropriate food handling procedures to ensure safe, quality products. - Complete deposits at the end of each shift as required. - Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all work areas. - Perform tasks to ensure an attractive patron dining area associated with the pub venue including removal of trash and debris from tables and cleaning tables and chairs. - Ensure supplies and products are stocked as needed. - Attend all departmental and company training programs or meetings as directed. - Compile information, complete and submit reports as needed. - Adhere to all company policies and procedures. - Adhere to all gaming laws and regulations. - Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. - Meet department uniform, appearance, and grooming requirements. - Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.

- Perform to exceptional high standards the cleaning duties in public and back of house areas, as assigned, in order to achieve the cleanest, most confortable experience for our guest and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.   - Sweep and vacuum carpets and floors.  - Mop floors.  - Dust and polish fixtures, furniture, and flooring.  - Clean windows and doors.  - Wash and wipe down of stairwells, base boards, walls, waste cans, and other items as assigned.  - Remove trash cans and debris.  - Responsible for prompt attention to cleaning up spills or accidents or debris.  - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and fortHRight with information about our property and services.  - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.

- Perform to exceptional high standards the cleaning duties in public and back of house areas, as assigned, in order to achieve the cleanest, most comfortable experience for our guest and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Sweep and vacuum carpets and floors.- Mop floors. - Dust and polish fixtures, furniture, and flooring. - Clean windows and doors. - Wash and wipe down of stairwells, base boards, walls, waste cans, and other items as assigned. - Remove trash cans and debris. - Responsible for prompt attention to cleaning up spills or accidents or debris. - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services. - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.

Sweep and vacuum carpets and floors. Mop floors. Dust and polish fixtures, furniture and flooring. Clean windows and doors. Wash and wipe down of stairwells, base boards, walls, waste cans and other items as assigned. Remove trash cans and debris. Prompt attention to cleaning up spills or accidents or debris. Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services. Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Sweep and vacuum carpets and floors. Mop floors. Dust and polish fixtures, furniture and flooring. Clean windows and doors. Wash and wipe down of stairwells, base boards, walls, waste cans and other items as assigned. Remove trash cans and debris. Prompt attention to cleaning up spills or accidents or debris. Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services. Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner. Essential Duties Relative to Performance Review: Provide professional representation at internal and external meetings and events. Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics. Ensure interactions with internal and external guests follow the guidelines of the customer service program. Adhere to all Corporate and local policies, procedures, and operating guidelines.

- Ensure all public areas are cleaned and maintained on the night shift.   - Ensure employee and patron satisfaction is achieved through teamwork.   - Perform to exceptional high standards the cleaning duties in public and back of the house areas, as assigned, in order to achieve the cleanest, comfortable experience for our guests and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform general cleaning duties in public areas of the Casino Facility. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, elevators, escalators, and back-of-house employee locations (e.g., locker rooms, administrative offices, etc.). - Carpet cleaning in halls and corridors, unobstructed, and obstructed spaces by cleaning edges, spot cleaning, and shampooing with specialized equipment, as directed.  - Clean hard floor surfaces in halls and corridors, unobstructed, and obstructed spaces by dust mopping, wet mopping and rinsing, using equipment as directed.  - Perform dusting and polishing duties on slot machines, artwork, pictures, walls, columns, stairwells, baseboards, waste cans, furniture, and fixtures to the highest established standards.  - Perform cleaning duties on windows and doors while utilizing tools to achieve established high standards.  - Remove all trash and debris; clean all trash cans in assigned zone areas.  - Prompt attention to cleaning up spills or accidents or debris.  - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and fortHRight with information about our property and services.  - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.

- Must be able to perform efficiently and accurately in a high-volume venue. - Must possess extensive bartending background and updated knowledge on current cocktails. - Responsible for beverage service for guests or beverage/food servers in the assigned venue. - Greets guests warmly and promptly with eye contact and enthusiasm per our "Red Capret Customer Service" guidelines while providing quick and efficient service. - Establish rapport with guests and create a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce, strength, and compliance goals. - Establish a pleasant rapport with internal and external guests. - Knowledge of and strict adherence to PLCB and RG standards. - Thorough knowledge of alcoholic and non-alcoholic beverages and their proper preparation, and ongoing knowledge of new drink trends. - Responsible for mixing and serving beverages directly to bar patrons as well as in a service station capacity to beverage/food servers as venue requires. - Accurate and efficient use of POS system. - Track usage and inventory and order stock to maintain established pars. - Maintain awareness of guest alcohol intake following RAMP guidelines. - Keep work area neat and clean in accordance with all PA Department of Health standards. - At end of shift restock station for start of next shift. - Maintain well-groomed appearance in accordance with Food & Beverage Grooming Standards at all times. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations. - Declare tips through time and attendance system at the end of each shift.

- Must be able to perform efficiently and accurately in a high-volume venue. - Must possess extensive bartending background and updated knowledge on current cocktails. - Responsible for beverage service for guests or beverage/food servers in the assigned venue. - Greets guests warmly and promptly with eye contact and enthusiasm per our "Red Capret Customer Service" guidelines while providing quick and efficient service. - Establish rapport with guests and create a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce, strength, and compliance goals. - Establish a pleasant rapport with internal and external guests. - Knowledge of and strict adherence to PLCB and RG standards. - Thorough knowledge of alcoholic and non-alcoholic beverages and their proper preparation, and ongoing knowledge of new drink trends. - Responsible for mixing and serving beverages directly to bar patrons as well as in a service station capacity to beverage/food servers as venue requires. - Accurate and efficient use of POS system. - Track usage and inventory and order stock to maintain established pars. - Maintain awareness of guest alcohol intake following RAMP guidelines. - Keep work area neat and clean in accordance with all PA Department of Health standards. - At end of shift restock station for start of next shift. - Maintain well-groomed appearance in accordance with Food & Beverage Grooming Standards at all times. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations. - Declare tips through time and attendance system at the end of each shift.

Establish a pleasant rapport with internal and external guests Knowledge of and strict adherence to PLCB and RG standards Thorough knowledge of alcoholic and non-alcoholic beverages and their proper preparation, and ongoing knowledge of new drink trends Responsible for mixing and serving beverages directly to bar patrons as well as in a service station capacity to beverage/food servers as venue requires Accurate and efficient use of POS system Tracks usage and inventory and orders stock to maintain established pars Maintain awareness of guest alcohol intake following RAMP guidelines Keep work area neat and clean in accordance with all PA Department of Health standards At end of shift restocks station for start of next shift Maintain well-groomed appearance in accordance with Food & Beverage Grooming Standards at all times Participate as a team member with all servers, barbacks and any other casino personnel to ensure efficient operations Declares tips through time and attendance system at the end of each shift