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- The following and other duties may be assigned as necessary:- - Responsible for directing the overall operations and staff of the IT department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Collaborate closely with the Corporate Information technology organization regarding cross functional governance, architecture, standards, etc.- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Plan, develop, organize, implement, direct and evaluate the property's information and technology functions.- Translate the strategic logics and tactical business plans into operational plans and systems structures.- Manage the remote access process.- Evaluate and advise on the impact of long range planning of new strategies and regulatory action as those items impact the technical operating platforms of the property.- Participate in the development of design and implementation strategies to ensure property is kept abreast of technology trends within the industry in accordance with enterprise governance and architectural standards.- Participate in the development of integration strategies to ensure optimal efficiency of computer systems and programs with existing end users.- Participate in the development of disaster recovery strategies to ensure business continuance in case of systems failures in accordance with enterprise governance and architectural standards.- Ensure adequate processing and storage capacity for growing business demands based on customer volumes.- Continually reassess the competitiveness of all information assets against the relevant comparable companies, industries and markets.- Establish credibility throughout the property with management and the employees in order to be an effective listener and problem solver of information issues.- Participate in the development of appropriate policies and procedures to ensure the integrity of all deployed information systems in accordance with enterprise governance and architectural standards- Coordinate the interdepartmental efforts relative to information systems throughout the property.- Provide technical advice and knowledge to executive team.- Manage the budget and other financial measures of the Information and Technology Department.- Regularly reassess systems mix, policies, procedures and personnel to ensure compliance with strategic logics and operational objectives.- Interview, select and train new team members.- Review, adjust and administer working schedules of team members.- Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive.- Effectively use, administer and manage rewards and recognition for team members.- Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter.- Make determinations regarding types of materials, supplies, or tools to be used.- Supervise and manage attendance and time records of team members.- Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
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- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains and operates computer systems or networks. Supports Network Core, Firewalls, Switches, Routers, VPNs, Wireless Access Points and other associated equipment- Installs, supports and manages servers and resolves issues as needed. - Manages the Active Directory.- Installs patches and performs system backups and recovery. - Monitors system configuration, storage arrays & back-ups and maintains data files. - Resolves network performance issues and establishes a disaster recovery plan.- Provides technical support and guidance to users. - Performs all job duties in a safe and responsible manner.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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The Infrastructure Administrator is responsible for designing, supporting, managing and implementing IT systems and Server and Network Infrastructure by performing the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Overall Domain administration and performance tuning in enterprise Active Directory Environment- Manage Active Directory, Group Policy, DHCP, TCP/IP, VPN, and LAN /WAN support.- Proficient in Cisco products including Nexxus and UCS.- Manage, troubleshoot and support Office 365 environment- Monitor network downtime and make required recommendations and improvements for stability.- Manage Microsoft Windows Environment internal and external Server/Client network infrastructure. - Performs the analysis and resolution of critical server incidents by investigating trending and determining the root cause.- Familiar with SAN, Servers, VMWARE and Windows OS environments. - Keeps documentation up to date on configurations and processes related to keeping the servers operational.- Setup and configure servers in datacenter locations for as needed systems.- This position operates in a 7x24x365 SLA driven environment, requiring on-call duty, (off-hours for network maintenance & scheduled downtime). - Diagnose difficult network performance problems and interact with application support teams to diagnose network/application performance issues Support Citrix environment- Required to work with application team as required to design, build and support infrastructure- Strong customer service and interpersonal skills- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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The following and other duties may be assigned as necessary for Hollywood Casino Tunica, Resorts Tunica, and/or 1st Jackpot Tunica: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains and operates computer systems or networks. Supports Network Core, Firewalls, Switches, Routers, VPNs, Wireless Access Points and other associated equipment- Installs, supports and manages servers and resolves issues as needed. - Manages the Active Directory.- Installs patches and performs system backups and recovery. - Monitors system configuration, storage arrays & back-ups and maintains data files. - Resolves network performance issues and establishes a disaster recovery plan.- Provides technical support and guidance to users. - Performs all job duties in a safe and responsible manner.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. SUPERVISORY RESPONSIBILITIES This job does not have supervisory responsibilities.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Oversees the installation, configuration and ongoing maintenance of networked information systems. - Uses knowledge of LAN/WAN systems to help design and install internal and external networks. - Tests and evaluates network systems to eliminate problems and make improvements. - Supports Network Core, Firewalls, Switches, Routers, VPNs, Wireless Access Points and other associated equipment.- Utilizes virtualization technologies such as VMWare ESXi, VSphere.- Maintains advanced network monitoring utilizing industry, standards such as SNMP, etc.- Maintains/modifies Microsoft Exchange including creating and modifying existing users, distribution groups and Exchange Unified Messaging.- Installs, supports and manages servers and resolves issues as needed. - Manages the Active Directory. - Installs patches and performs system backups and recovery. - Monitors system configuration, storage arrays, backups and maintains data files. - Resolves network performance issues and establishes a disaster recovery plan.- Provides technical support and guidance to users.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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- Responsible for developing and creating learning solutions for multiple delivery methods including, but not limited to, instructor-led, web-based, virtual classroom, and blended instruction. - Analyzes learning and development needs for the Company.- Creates engaging and effective training content according to appropriate needs.- Evaluates learning programs for adult learners.- Gives feedback to facilitators on delivery of learning programs.- Responsible for planning of implementing learning programs including the creation of all materials needed to deliver learning effectively.- Develops materials to support existing and new programs.- Assists with loading, creating, and retiring courses in the Company’s LMS.- Defines and reviews training programs and processes and recommends improvements as needed.- Partners with LMS Administrator to develop training measurement and reporting solution strategies to ensure compliance.- Manages external vendors, suppliers, and internal business partners to accomplish proposed training solutions.- Assists with the development of training plans and solutions according to business needs.- Assists with facilitating training as needed with all methods of delivery.- Provides input for the preparation and distribution training documents and/or videos. - Assists with special projects as needed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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- Responsible for supervising and managing staff in the Audit department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Leads and develops the Sr. Internal Auditor and/or Internal Auditor. - Prepares and follows audit programs to conduct audits.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Performs observations and analysis of departmental procedures to ensure compliance and operational efficiencies are consistent with pre-established guidelines.- Develops and implements alternative procedures to enhance operations.- Develops improvements to procedures, operational efficiencies and continued compliance.- Identifies weaknesses during audits and recommends solutions.- Completes audit files with working papers referenced to the audit programs.- Liaises with external auditors to communicate information and resolve problems, as needed.- Liaises with gaming regulators to communicate information and resolve problems, as needed.- Develops and maintains relationships with property senior management in order to obtain feedback and provide additional management support, as needed.- Leads the audit team in the development of reports and recommendations.- Maintains audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Communicates the status of the yearly audit plan and all projects to the Regional Director of Internal Audit.- Analyzes data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations and management plans, policies or procedures.- Completes planning re: the theory and scope of audits and related audit programs.- Participates in meetings and training as required.- Maintains a professional work environment with management and staff.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
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Summary:The Internal Auditor provides support services directly to the Internal Audit Manager and/or another senior leader at the Corporate office. Responsibilites: The following and other duties may be assigned as necessary for the entire Company and/or assigned properties/region:- Prepares and follows audit programs to conduct audits.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Performs observations of departmental procedures to ensure compliance and operational efficiencies.- Completes audit files with working papers referenced to the audit programs.- Liaises with external auditors to communicate information and resolve problems.- Presents audit issues to the Internal Audit Manager for the development of reports and recommendations.- Maintains audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Assists in analyzing data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations and management plans, policies or procedures.- Assists in planning the theory and scope of audits and related audit programs.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Participates in meetings and training as required.- Maintains complete confidentiality of all company information at all times.- Ensures that behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management and staff.- Performs all job duties in a safe and responsible manner.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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- Responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employee; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.- Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.- Effectively respond to supervisor’s requests in all areas of customer interaction and customer concerns.- Supports and manages the department’s success in all Company-wide programs and strategies including, but not limited to, training initiatives, the Company’s Customer Service Program, Employee Engagement, employee recognition events, and wellness programs.- Vigorously works toward financial success of the Company and contributes ideas for improvement of the operation- Works collaboratively with all managers and the executive team and willingly accepts and gives constructive criticism that is in the best interest of the business in the spirit of overall property success.- Communicates effectively with all employees. Keeps direct reports well informed about issues and subjects pertinent to their jobs and/or operations of the property.- Effectively manages employee performance by clearly defining job duties and expectations. Provides needed direction and assistance while recognizing and rewarding excellent performers.- Responsible for budgeting, evaluation, procurement, installation, and support of computer and communications hardware, operating systems and application software.- Responsible for providing service to users, resolving user issues and providing instruction to users to ensure overall customer satisfaction.- Responsible for disaster recovery planning and testing, capacity planning, security administration, software licensing, monitoring and tuning performance, ensuring integrity of backups, preventative maintenance and maximizing system availability.- Responsible for the management of compliance and ensure cross training of responsibilities to other team members. Responsible for recommendation and implementation of processes that improve system integrity, and customer satisfaction, while always looking for possible cost reduction methods. Responsible for staying current on relevant new technologies and bringing any new technologies to the attention of management if applicable to enhancing the current infrastructure.- Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.
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The successful candidate will be responsible for the ongoing enhancement, support and adoption of critical finance-based systems that drive operational and functional efficiencies across the enterprise. In this role, candidate will work closely with technology vendors and business partners to enable new capabilities and ensure existing capabilities continue to function. Candidate will also have the opportunity to participate in the identification and evaluation of new technologies that drive toward business objectives. Responsibilities:- Participate in project planning, scoping and estimating associated with enhancements to financial systems- Configuration and administration of assigned financial systems- Engage external providers to resolve any issues in the functionality and interoperability of new applications, infrastructure, and other services with existing IT systems, both on premise and cloud- Provide first and second level support of assigned financial systems- Participate in definition of test strategy and development of a test case library- Participate in the execution of integration, user acceptance and regression testing- Develop technical and end user documentation- Perform end user training- Partner with business and technology subject-matter experts to translate business requirements into technology solutions- Coordinates with technology brokers to evaluate new technologies and service offerings- Coordinate with enterprise architects and information architects to ensure new technologies align to roadmaps and to understand the impact on the organization’s information architecture- Other duties may be assigned
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SUMMARY: ****ENTRY LEVEL***** The IT Technician assists in supporting all Information Technology (IT) issues such as PC/Server hardware & software, network administration, telecommunication systems. To support the IT Systems administrator in effort to maintain and improve services to the casino’s guests and its employees. Assists in providing technical assistance in the planning and operational functions of creative audiovisual productions as needed. ESSENTIAL DUTIES & RESPONSIBILITIES:- Repairs, maintains, troubleshoots, and installs PC systems, hardware, software, and PC peripherals. - Understands commonly used concepts, practices, and procedures. - Loads specified software packages such as operating system, word processing, or spreadsheet programs into PC.- Monitors system functions to verify correct system operation.- Answers employees’ inquires in person and via telephone concerning operations.- Monitors problem-tracking system and solves issues as they arise.- Diagnoses system hardware, software, and operator problems.- Replaces defective or inadequate hardware.- Performs cable pulling and installation of both Category 5 and 4-wire phone lines.- Escalates major problems to senior IT personnel for resolution.- Sets up equipment and lighting for live bands, video production, sound editing, conference room preparation, and LCD installation on the gaming floor as needed.- Learns and applies knowledge on current hardware and software improvements and packages.- Required to be on-call.- Ability to listen, follows directions, and learns new tasks.- Must work well under pressure, and meet multiple and sometimes competing deadlines.- Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors- Performs other duties as may be assigned by department and/or company management. SUPERVISORY RESPONSIBILITIES - This position has no supervisory responsibilities.
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- During hours of operation, if not performing other job duties, Maintenance will continually circulate the facility with pan and broom in hand to sweep tickets/trash from the floor, collect trash/tickets from countertops and trash from tables- Sweeps, mops, scrubs, dusts, and vacuums all areas of the facility including special cleaning required by management- Removes and recycles trash- Maintains building and property performing routine repairs, painting and maintenance activities- Replaces HVAC and smoke eater filters- Notifies management concerning need for any repairs- Removes snow, ice, and debris from all facility entrances and walk ways- Maintains exterior grounds and parking lot- Cleans and sanitizes rest rooms- Maintains floor cleanliness- Communicates inventory supply status to management- Performs daily, weekly, and monthly cleaning tasks- Operates dish machine- Reports on any observed security, environmental and health and safety related concerns and any equipment malfunctions- Other duties may be assigned
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- Clean and sanitize all dish ware, glassware and silverware.- Maintain cleanliness and organization of all kitchen areas and equipment.- Maintain a pace of work which allows supplies to be cleaned and put in their proper place which meets business demands.- Clean and sanitize all kitchen equipment while preparing tableware for washing, i.e. scrapes plates, pre-soak silverware.- Sets up dishwashing machine, i.e. drains closed, tanks filled, temperatures at correct level, detergent at proper level and thoroughly cleans dish washing equipment and working areas.- Responsible for handling the removal of garbage and refuse; mopping and sweeping floors; washing walls and ceiling tiles.- Washes, stacks and stores china in appropriate kitchen area.- Adhere to regulatory, departmental, and company policies in an ethical manner.
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- Prepares tableware for washing- Collects all soiled pots, washes and restacks cleaned pots on shelves - Responsible for removal of garbage and refuse - Mops and sweeps floors - Washes walls and ceiling tiles- Cleans and sanitizes all cooking equipment - Proper maintenance and distribution of company assets - Sets up dishwashing machine- Stacks and stores clean dishes in proper kitchen areas- This position requires team member to work later grave shifts (example 2am-10am). Also may need to be available for different shifts if ask to do so.- Ensure proper storage of equipment, chemicals and restaurant supplies in compliance with departmental, company and OSHA standards, in the dish and pot rooms, kitchens, mop rooms and trash dock. - Report all defective and/or unsafe equipment (cooking and ware washing) to the supervisor on duty. Will be monitoring prevent maintenance on F&B equipment in the kitchen and F&B areas.
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- Repair and servicing commercial kitchen equipment including but not limited to steamers, grill tops, ovens, coolers, freezers, ice machines, hot/cold wells, mixers, smokers, dishwashers and disposals.- Schedules monthly preventive maintenance inspections on all commercial kitchen equipment and appliances.- Coordinates all activities and repairs with supervisory personnel, installs new equipment and systems as directed.- Makes all necessary repairs to maintain the property operations; responds to repair orders promptly and efficiently to avoid service disruption.- Maintains, service and repair of refrigeration units, walk-in refrigerators and freezers.- Contacts and coordinates work with outside vendors.- Performs maintenance, servicing, remodeling, troubleshooting and repair tasks; examines various electrical systems and makes recommendations for new equipment, repairs and modifications.- Ensures proper cleaning and maintenance of equipment, tools and materials utilized per work site, ensures adherence to principles and practices of safe use and operation of equipment, tools and materials.- Installs and maintains kitchen equipment, grease pits, and special equipment.- Observes safety rules, and ensures and maintains a safe and clean environment.- Performs other duties as assigned.- Maintains a safe and clean working environment following all safety protocol.
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- Set up dishwasher machine by reading instructions on machine or by asking supervisor for assistance.- Clean the dishwashing equipment and working area when necessary.- Wash dishes: stack dishes and run through dish machine, scrub pans, put dishes away.- Clean the kitchen: sweep and mop floors, empty trash, change waiter in and de-lime dish machine, wash walls and baseboards, scrub sinks, etc.- Maintain cleanliness of the store room, walkways, and hallways.- Stock ice for all necessary areas and keep it replenished throughout the day.- Take out trash and cardboard and dispose in proper dumpster.- Keep records of broken dishes and making sure glass is disposed of properly.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
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- Responsible for the cleanliness of all kitchen areas. - Ensures that all china, glass and silverware requirements are met in each restaurant. - Wash plates, silverware, pots, chafers and all equipment related to kitchen
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Works closely with Supervisor to monitor standards and operational guidelines. Ensure consistent high quality service standards are maintained. Greet guests in a timely manner with a smile and a pleasant disposition. Must be familiar with menu, preparation of drinks and food and prices. Use suggestive selling techniques. Explain the ingredients to the coffee. Carry on a friendly conversation with the guests, as coffee is prepared. Prepare for the next shift by filling the supplies, cleaning and sanitizing the workstation and equipment. Work as a Barista making coffee, blended beverages, etc. Work the cash register and maintain an accurate bank, maintain cleanliness. Perform miscellaneous duties as assigned.
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Your daily responsibilities include:- Responsible for ensuring products meet all recipes standards - Responsible for maintaining proper production levels- Knowledge of all applicable food preparation methods and measures - Knows and understands all cooking tools and measurement conversions - Communicates and maintains proper staffing levels with daily volume- Insures proper handling and storage of food items as per internal and Health Department standards - Maintains integrity with food and labor controls - Has good interpersonal and communication skills - Understands and follows all policies and procedures- Ability to communicate with cultural differences- Relieves line cooks as needed- Makes recommendations in ordering supplies - Ability to give direction, assign tasks, follow up with assigned tasks, coach for success and administer counseling of policy and procedural violations- Must show skills in garde manger, broiler, sauté stations, saucier, and large quantity cooking according to recipe specifications
