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Penn National’s Leadership Development program is designed for recent college graduates who are interested in building a long term career in the gaming industry and delivering the world class experience our customers expect from us. We value the addition of new energy, talent and expertise into our organization. This 18 month program has been developed to mold Penn’s leaders of tomorrow and continue our company’s success well into the future. Our program will provide hands-on-training, mentoring and real world experience which will provide you the necessary tools to be successful at Penn. The program is 18 months overall with 6 months of the program consisting of CORE rotations that include working in various departments of the casino/operations and administration to gain an understanding of day to day operations necessary to support the overall organization. This experience is valuable as you move into the next phase of the program because it provides a foundation of knowledge that will be assist you in understanding how all the various areas fit together to make the property function. The final twelve months of the program will be in your selected career path in Culinary or Hospitality. During these 12 months you will receive a structured plan regarding your rotations throughout the area which is designed to provide you with in depth understanding of all aspects the area. Program overview/support:- Property and Company- wide orientation that provides information on Penn National Gaming’s history and our vision for the future.- A mentor/coach who will guide you throughout the program to ensure you are set up for success.- Performance feedback following each completed rotation in the program.- Placement into an open and available position relevant to your Leadership Program experience at your current property or a sister property upon successful completion of the program.- Competitive salary, benefits and other perks each team member receives while they are part of our company.
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- Set up, tear down, and clean banquet areas for events, assure adequate supplies are ready for event preparation.- Correctly handle monies and utilize digital touch screen cashiering systems.- Prepare dessert area and banquet line.- Work as a team member to assure a successful banquet event.- Direct guests to appropriate areas and provide assistance by explaining room layout and event details.- Attend to guests’ needs and correctly execute the proper sequence of service.- Provide beverage service to guests as indicated by event guidelines and management.- Perform responsible, legal alcohol service, including checking identification, correct orders per guest requests, notify a supervisor/manager regarding cutting off service of alcohol, etc.- Serve food and/or appetizers with an accurate description of foods offered.- Maintain clean and orderly buffets by restocking food items as necessary and communicating needs to kitchen staff.- Transport service items from the back of the house into function area.- Clean and maintain stations: empty ashtrays, remove trash, wipe tables, remove empty glasses, push in chairs, etc. Constantly pre-bus stations.- Know information regarding all Food & Beverage Outlets to have ability to inform guests when they ask.- Maintain standards of sanitation, bar and personal hygiene and cleanliness, as well as beverage service techniques and safety all with regard to the safe handling of food and beverage products for guests’ consumption.- Ensure that bar and equipment are in good working order and that the work area is clean and hazard-free.- Claim tips received according to laws governing wage reporting.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Scheduling flexibility including ability to work weekends, holidays and/or overnight, based upon scheduling and business needs.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
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- Safe and efficient production of food products including quality and quantity control, par levels, food storage, and product rotation, cutting, slicing, sauté, frying, mixing, grilling, etc.- Commissary and/or main kitchen production of batch recipes, hot and cold food preparation work.- Follow Standard Operational Procedures (SOP’s) and production list to meet required par levels and specifications for assigned station or duties at Hollywood Casino.- Maintain Board of Health sanitation standards, kitchen and personal hygiene and cleanliness, as well as food service techniques and safety all with regard to the safe handling of food products for guests’ consumption.- Display knowledge of all emergency procedures.- Communicate on a consistent basis with supervising chef, keeping them abreast of department activities, and ensure that kitchen and equipment are in good working order and that the work area is clean and hazard-free. Notify supervising chef immediately if kitchen and equipment are not in good, safe working order.- Work efficiently with co-workers in any kitchen environment.- Provide positive communication and use Red Carpet Service skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
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- Complete server set up tasks: wipe down station; straighten, polish, and roll silverware; wipe down and polish stem ware; refill condiments; wipe tables and chairs; check linens, etc.- Complete server closing tasks: reset station for next shift, complete all closing duties according to assigned side work. - Greet guests and take orders promptly. Describe menu and specials, and answer any questions about them. Interact verbally with guests creating a friendly atmosphere.- Relay orders to service bar and kitchen via the point of sale computerized register system.- Ring in checks and ensure that all items have been entered correctly.- Wait on customers: Serve food to guests in the proper manner: check that all items are cooked properly serve items from left of guest, serve beverages to right of guest, remove all items not being used.- Sales and service of menu items to restaurant guests including knowledge of price, styles, types, pairing with food, proper glassware, etc.- Sales and service of tobacco items to restaurant bar guest including knowledge of prices, types, pairing with food & beer, etc.- Responsible, legal alcohol service, including checking identification, correct orders per guest requests, stopping service of alcohol and notifying a manager for cut off, etc.- Know values of complimentary meal coupons and proper ringing procedure.- Claim tips received according to laws governing wage reporting.- Follow all restaurant service steps.- Ring in all food and beverages according to preset standards. Collect money for food and drinks served and give proper change for food and beverages.- Clean and stock assigned station continuously throughout the shift: Bus tables, pick up trash, clean ashtrays, empty trash, linen bags, etc.- Roll silverware.- Complete side duties: fill sugars, salt, pepper, and cream; make coffee, etc.- Stock/restock supplies (e.g., cups, glasses, silverware, coffee, napkins, etc.)- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Work with co-workers and management in a hotel restaurant environment, involving high volume and gourmet, fast-paced production in a friendly and professional manner.
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- Sorts, counts, folds, mark, or carry linens and makes beds.- Replenishes supplies such as drinking glasses, linen, sundries, and other.- Checks wraps and renders personal assistance to patrons. Moves furniture (hangs drapes) and rolls carpet.- Cleans rugs, carpets, upholstered furniture, and draperies.- Dust furniture, washes walls, ceiling, and woodwork. Washes windows, door panels, and sills.- Empties wastebaskets, and empties and cleans ashtrays.- Transports waste and trash to disposal area.- Replenishes bathroom supplies.- Clean lobby area, steps, and main public areas when necessary or upon request.- Getting necessary cleaning supplies for departments, fellow team members, and customers as requested.- Clean team member areas (i.e., break room, back offices, and locker room).- Respond to calls for housekeeping problems: broken glass, spills, toilet backups, etc.- Shampoo carpets, scrub steps and strip and wax tile floors.- Provide positive communication and use Hilton CARE Culture skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
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- Assists in cleaning of hotel rooms.- Provides stock to floors as needed.- Provides guests with requested items.- Collect and transport all laundry.- Clean and maintain all public areas including restrooms, lobby, fitness center, business center, stairwells, corridors, elevators, etc.- Clean all carpets, including hotel rooms.- Perform monthly and quarterly maintenance of beds, window treatments, carpets, etc.- Provide positive communication and use Hilton CARE Culture skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
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- Assists in cleaning of hotel rooms.- Provides stock to floors as needed.- Provides guests with requested items.- Collect and transport all laundry.- Clean and maintain all public areas including restrooms, lobby, fitness center, business center, stairwells, corridors, elevators, etc.- Clean all carpets, including hotel rooms.- Perform monthly and quarterly maintenance of beds, window treatments, carpets, etc.- Provide positive communication and use Hilton CARE Culture skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
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- Assist in preparation of gaming license applications and updates/renewals as required for location owners to maintain their legal status- Ensure that all required State and Municipality stickers are current- Review applications for accuracy and completion, tracking status and submit to the IGB timely manner - Track and monitor all VGT location gaming licenses- Obtain updated licensure requirements for applicants and maintain current requirements on file- Communicate with the Licensing Supervisor regarding approvals, denials, and any follow up needed for obtaining approval from IGB- Maintain all customer documents with the highest level of confidentiality (gaming applications, fingerprint cards, driver’s license, social security cards, birth certificates, and other related documents) - Keep management appropriately informed of ongoing activity and critical matters regarding licensing compliance - Develop and maintain effective working relationships with IGB - Performs other related duties as required and assigned by the Licensing Supervisor
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains strict confidentiality in all departmental and company matters.- Attends to guests in pool area, cabanas, daybeds and lounge chairs ensuring memorable visit for the guests.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Responds to all situations safely and promptly. - Maintains cleanliness on the pool deck area by removing of any cups, trash and towels regularly.- Ensures all guest area is stocked with towels and supplies.- Performs other job-related duties as assigned
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- Provide stellar customer service, being a salesperson rather than an order taker.- Promptly and appropriately greet guests arriving at table.- Verbally interact with guests creating a fun and exciting atmosphere.- Provide information to guests as needed such as beverage or food selections available.- Promptly and accurately take beverage and food orders.- Properly and promptly transmit orders to the culinary staff for preparation.- Properly serve food items to restaurant guests.- Properly remove items and dishes from tables as needed.- Offer or present dessert selections to guests and serve items ordered.- Refresh and replenish beverages including water and coffee.- Prepare checks and present to guests.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, appropriate operation of cash register, cash bag, or bank, and proper use of Micros system.- Complete tasks to prepare for business including tasks such as wiping down station, straightening and polishing flatware, wiping down and polishing stemware, refilling condiments, wiping chairs, and checking linens.- Complete tasks for closing including tasks such as resetting a station for the next shift and completing assigned side work.- Follow appropriate food handling procedures to ensure safe, quality products.
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- Manage and monitor inventory levels and balance the kiosks for a specific shift- Receive checks and complete deposits manually or electronically to outside banking institution- Execute requirements for verification and transfer of drops from the soft count room- Receive and process unclaimed jackpots in accordance with ICS, State and Federal requirements- Receive and account for all inventory items- Review inventory items received for accuracy and completeness- Coomunicate status of fluctuating cash levels to appropriate management- May function as a Player Services Cage Cashier as necessary. However, may not function as both a Main Bank Cashier and a Player Services Cage Cashier within the single gaming day.
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- Operates Main Bank according to approved procedures and policies. - Verifies count sheet from previous shift. - Counts down bank at end of each shift and reconciles to the Main Bank accountability.- Completes transfers amongst cashiering, slots, and table games locations.- Completes daily banking deposits of cash, checks and U.S. coin.- Buys hard and soft drop from Count rooms.- Verifies all cash transferred from Soft Count or delivered from Bank.- Verifies and accounts for all daily banks through department’s procedures.- Operates Chip bank according to approved procedures. - Issues and receives Table Fills and Credits.- Issues and receives Chip Transfers to/from cashier locations.- Expediter for casino cage procedures.- Operates employee window (JPH), Poker Room, and frontline cashier windows according to approved procedures- Performs drops, technical troubleshooting and impressments of self redemption kiosks.- Conducts Emergency Drop procedures for Slot and Redemption Kiosk equipment.- Performs needed repairs, modifications and preventative maintenance to currency and coin counters as well as machines located in the casino cage and countroom.- Evaluates machines which fail to perform to expectations, resulting in fixing or replacing machinery.- Adhering to regulatory, departmental and company policies along with working with other cashiers and supervisors.
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- Perform cashier buys: verifies money and total amount of buy.- Balance main bank to impressed amounts and in certain banks non-impressed amounts. Verifies cash drawer at beginning and end of shift and makes sure all paperwork is filled out properly.- Process slot machine jackpots: enter into computer, call surveillance, complete W2G forms when needed, and pay out money.- Cash customer’s checks. - Perform cashier or vault duties when necessary.- Perform Count Team Member duties when needed.- Cash chips. Redeem player’s winnings for cash.- Refund safekeeping/customer deposits and found money.- Process Markers for Credit Players- Verify Credit Lines for Players- Process and cash credit card cash advances.- Process all fills and credit with table games.- Balance cash drawers. Ensure that the drawers are at appropriate impressed or non-impressed amount at the beginning and end of each shift.- Do buys with window cashiers. Keep drawer stocked throughout current shift and for the next shift. Also do buys with vault for chips and cash.- Complete all necessary paperwork: Main Bank Summary, multiple logs, CTR, check log, Marker Issuance and IOU Control log and key logs.- Receipt in dealer, cage, security and slot tokes.- Perform Redemption Kiosk drop and emergency Kiosk fills.- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service
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- Repair and install electrical systems, including repairing heaters, light switches, outlets, wire panels, transformers, and light fixtures, etc.- Repair and install plumbing, including repairing toilets, sewage discharge lines, sinks, dishwashers, ruptured lines, etc. Install new water lines, toilets and sinks; unclog toilets and drains, heat tape plumbing lines.- Perform general preventive maintenance, including changing filters, lubricating mechanical parts, cleaning ice machines, changing light bulbs, etc.- Perform general carpentry work, including framing walls, hanging drywall, building shelves, lay carpet, etc.- Maintain HVAC system, including repairing and cleaning units, changing filters, lubricate parts.- Perform locksmith tasks including repairing locks, door handles, and door closures, install new door hardware, and cut keys.- Remove snow from sidewalks, parking lots, stairs, ramp ways, exits, hotel, pavilion and other facilities.- Perform miscellaneous other maintenance tasks, including welding, painting, furniture repair, landscaping, small engine repair, etc.- Visually inspect and test machinery and equipment.- Listen for unusual sounds from machines or equipment to detect malfunctions and discuss machine operation variations with supervisors or other maintenance workers to diagnose problems or repair machines.- Clean and lubricate shafts, bearing, gears and other parts of machinery.- Install and repair electrical apparatus, such as transformers and wiring and electrical components of machinery and equipment.- Lie out, assemble, install, and maintain pipe system and related hydraulic and pneumatic equipment. Repair and replace gauges, valves, pressure regulators, and related equipment.- Repair and maintain physical structure of establishment.- Set up and operate machine tools such as lather, grinders, drills and milling machines to repair or fabricate machine parts, fixtures, and tools.- Operate cutting torch or welding equipment to cut or spin metal parts.- Handle all general maintenance needs relating to landing and off site offices.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. **Position pays up to $17.63 an hour**
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SUMMARY:Maintain appearance and mechanical requirements of the facility. Handle any emergencies quickly in order to prevent shut downs of the facility. ESSENTIAL DUTIES & RESPONSIBILITIES:- Perform general preventive maintenance of the property.- Perform general carpentry work: frame walls, hang drywall, build shelves, lay carpet, etc.- Perform locksmithing tasks: repair locks, door handles, and door closures; install new door equipment.- Address minor plumbing issues / repairs as required.- Perform miscellaneous other maintenance tasks: welding, painting, furniture repair, landscaping, small engine repair etc.- Operate heavy equipment i.e. motor graders, loaders, backhoes, welding and cutting (is helpful to know) as well as light electrical work (no hard-wired work).- Remove snow/ice from sidewalks, parking lots, stairs, ramp ways, exits, facilities, restaurant facilities and employee areas.- All work to be performed taking appropriate safety precautions.- Notify supervisor immediately of any problems/crisis/emergency situation.- Maintain cleanliness of facilities inside and outside: sweep, pick up trash, and wash as required on a daily basis. May be asked to assist with repairs. Paint when required.- Participate in all safety and emergency squad drills. Ensure that all safety equipment is in operating order.- Must work well under pressure, and meet multiple and sometimes competing deadlines.- Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.- Performs other duties as may be assigned by department and/or company management. SUPERVISORY RESPONSIBILITIES - This position has no supervisory responsibilities.
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- Responding, recording, checking and updating reservations.- Assign guests to tables and section by completing the seating chart.- Assisting in scheduling Servers, Bus persons and Host/ess to ensure adequate staffing.- Assigning stations to all Servers and Bus persons.- Knowledge of the menu and its items including daily or weekly specials.- Knowledge of and the ability to be advisable on the current wine list.- Ensure the Dining Room is clean and in excellent condition for that evening’s business.- Inform Servers of any information pertaining to that evening’s activity.- Inform the kitchen staff of the number of reservations and any details for that evening (birthday cakes, dietary requests, special parties booked, trophy races…etc.).- Greeting and seating guests in accordance with proper server rotation. Thanking and well wishing to all guests as they depart.- Supervise the overall service and activities in the Dining Room and assisting when necessary in such areas as; clearing tables, cleaning ashtrays, pouring wine and checking in with the guests that they are completely satisfied with their service and meals.- Responding to and assisting in resolving all guest complaints or problems.- Reporting any issues, complaints or problems to the Dining Room Manager.- Closing Servers and ensuring all side duties are performed and dining room is clean and orderly.- Maintaining a high level of knowledge of the Micros POS system, opening and closing procedures and principles of service.- Complete any task assigned by room manager, supervisor, or room chef.
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The Leadership Excellence Academy at Penn National Gaming program (LEAP) is designed for college graduates who are interested in building a long term career in the gaming industry and delivering the world class experience our customers expect from us. We value the addition of new energy, talent and expertise into our organization. This 18 month program has been developed to mold Penn’s leaders of tomorrow and continue our company’s success well into the future. Our program will provide hands-on-training, mentoring and real world experience which will provide you the necessary tools to be successful at Penn. The program is 18 months overall with 6 months of the program consisting of CORE rotations that include working in various departments of the casino/operations and administration to gain an understanding of day to day operations necessary to support the overall organization. This experience is valuable as you move into the next phase of the program because it provides a foundation of knowledge that will be assist you in understanding how all the various areas fit together to make the property function. CORE rotations with time spent in each functional area including: Human Resources, Finance, Operations –slots and table games, Compliance The final twelve month CONCENTRATION rotation of the program will be in your selected career path-food and beverage and hospitality. During these 12 months you will receive a structured plan regarding your rotations throughout the area which is designed to provide you with in depth understanding of all aspects the area including, but not limited to, front and back of the house functions, gourmet and casual dining outlets. Program overview/support:- Property and Company- wide orientation that provides information on Penn National Gaming’s history and our vision for the future.- A mentor / coach who will guide you throughout the program to ensure you are set up for success.- Performance feedback following each completed rotation in the program.- Placement into an open and available position relevant to your Leadership Program experience at your current property or a sister property upon successful completion of the program.- Competitive salary, benefits and other perks each team member receives while they are part of our company.- Relocation benefits will be provided to assist with the expense of moving.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising and managing staff in the Planning & Analysisdepartment. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Primarily responsible for short and long term financial analysis for the property including labor, and financial data reporting. Exercises discretion and independent judgment within the Manager of Business Planning and Analysis function including:- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Calculates profitability of marketing programs. Analyze results to identify opportunities for improving efficiency of marketing expenditures. Communicate findings to executive team. - Oversees all aspects of preparing the annual budget.- Compares actual operating results to budget and prior year. Summarize key findings and communicate to executive management. Make recommendation for improving EBITDA.- Develops presentations for budget meetings and operational reviews.- Presents and discusses analyses with high level executives from corporate and from the property.- Develops, maintains and distributes key operating metrics to evaluate attainment of company’s operating, service and financial objectives.- Monitors labor costs and identify opportunities to improve efficiencies.- Performs queries of various data bases to extract data for use in analysis.- Prepares ad-hoc analysis as needed. - Maintains compliance with Gaming Commission requirements, the company’s System of Internal Controls and Sarbanes-Oxley requirements.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES This job has supervisory responsibilities. - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).