Penn National Gaming, Inc.

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Search Results Page 23 of 37

Job Locations US-KS-Kansas City
- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Works with creative team to develop marketing collateral for campaigns as needed. Makes suggestions for improvements as needed.- Serves as liaison between CRM and Marketing Operations departments to ensure accuracy of campaigns and offers.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77604
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-PA-Grantville
- Performs market analysis to forecast market trends and determine market elasticity. Responsible for providing analytic reports with recommendations for improvement, all proformas and post event analysis.- Works closely with Vice President of Regional Marketing to develop the property’s overall reinvestment strategy.- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Conducts market research, analyzes gaming industry trends & utilizes local market dynamics as a basis for visioning and designing all programs.- May assist with the Marketing Manager responsibilities with both Category 4 casinos.- Responsible for supervising and managing staff in the following areas of the Marketing Department:  advertising, promotions, special events, social media, etc).- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.- Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.Advertising- Responsible for the management of all marketing support services to include advertising, public relations, and internal department requests. - Manages relationships with outside vendors to ensure timely, accurate, and cost effective production campaigns.Promotions:- Responsible for the management of all property Promotions to include slot tournaments, brand promotions and VIP events. Creates strategic plans and calendar for promotions and host goals.  Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.Social Media / Digital:- Responsible for managing and overseeing the marketing efforts for all communication efforts for the company in the social media sphere, with a consistent and appropriate voice. Ensure social media and web is monitored for opportunities to engage in active and relevant conversations about the property. Manage overall brand on social media and create on line marketing strategies.
Job ID
2020-77526
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-MO-St. Louis | US-MO-St. Louis
- Assists with performing comprehensive analysis of CRM campaign and market research data.  Makes recommendations based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines.- Queries databases for counts and lists of records based on specified criteria. Escalates issues to Manager.- Prepares ad-hoc reporting.- Assists with identifying performance opportunities across marketing initiatives. - Assists in structuring of presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-77044
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino St. Louis
Job Locations US-IL-Joliet
- Responsible for all Marketing Service personnel and their successful fulfillment of all current Player’s Club reward programs, services, and promotions. - Responsible for any Player’s Club partnerships and monitors the quality execution of all Player’s Club benefits and services property-wide.  Additionally responsible for VIP Operations including property VIP Lounge and staff, as well as property Call Center. - Directly instrumental in the growth of the property’s customer database with focus on card utilization and new memberships.   Other duties encompass developing and leading the consistent implementation of critical policy and procedures to ensure data integrity, as well as accuracy, timeliness, and compliance in all transactions. - Directly manages the Marketing Services Supervisors, Marketing Services Senior Supervisor, and the VIP Operations Supervisor.  Duties may also include any Group Sales initiatives. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Understands and adheres to all property and departmental standards, policies, and procedures.- Ensures compliance and has a strong understanding of the Internal Control Systems (ICS) and the Minimum Internal Control Standards (MICS), as relevant to the Marketing Department.- Iinterviews, hires, trains, and directs staff members in a manner that ensures department success.- Proactively counsels team members and implements necessary corrective measures.- Ensures that all responsible areas are proactively managed and efficiently operated.- Participates in promotional meetings to develop ideas for future events.- Establishes and maintains procedures for promotions and events.- Monitors departmental expenses to assure the department is remaining within budgetary guidelines.- Prepares correspondence and reports as needed.- Holds department meetings to ensure department is aware and well-informed of all promotions, events, and entertainment.- Implements all property ACES Service requirements and any additional customer satisfaction skill requirements outlined by the department.- Displays the ability to be a team player and interfaces with other departments to develop key relationships to insure maximum efficiency in completing job tasks.- Creates fun for the guests appropriate to a casino environment.- Serves as a subject matter expert in all areas related to department.- Oversees and ensures effective, efficient operation of the Player’s Card program, VIP Services, and property Call Center.- Manages property Call Campaigns. - Assists with budget forecasting.- Assists Food and Beverage with VIP Lounge menu planning.- Ensures VIP Lounge experience meets Senior Managements expectations.- Manages a team that works with hotel reservations and ensures optimization and occupancy goals are met.- Oversees all department scheduling to ensure proper staffing during key business times.- Oversees daily paperwork/logs for accuracy and completeness.- Monitors productivity and efficiency of team members.- Authorizes and overrides point/comp vouchers when necessary for frontline staff and other department team members.- Able to answer all questions about Player’s Club program, gaming, and general property information.- Manages inventory control measures for all sensitive promotional inventory and vouchers containing value.- Maintains proper inventory and budget related to Players Club Cards.- Knowledgeable of property product, promotions, and events.- Comfortably communicates all necessary information/training to staff members.- Forward thinking, plans appropriately, and meets all deadlines.- Maintains open communication with Director of Player Development and staff.- This position is not limited to job duties listed in the description.  Duties or responsibilities can be changed, expanded, reduced, or deleted by management to meet the needs of the Marketing department and Hollywood Casino.- All other duties and/or responsibilities as assigned.
Job ID
2020-77606
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Joliet
Job Locations US-WV-Charles Town
- Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Responsible for attending the Box Office and Event Center counters as needed.  This may include but not limited to handling cash and Guest Comps.- Assists all customers (internal and external) with their concerns. - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork supporting promotions and bus. - Light clerical work to include but not limited to; using promotional software, envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Explains promotions and provides accurate and up to date information about the casino, hotel, and food and beverage outlets to guests.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-76639
Position Type
Regular Part-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Responsible for attending the Box Office and Event Center counters as needed.  This may include but not limited to handling cash and Guest Comps.- Assists all customers (internal and external) with their concerns. - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork supporting promotions and bus. - Light clerical work to include but not limited to; using promotional software, envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Explains promotions and provides accurate and up to date information about the casino, hotel, and food and beverage outlets to guests.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-76638
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-MO-Riverside
Essential Duties And ResponsibilitiesThe following and other duties may be assigned as necessary: - Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork referring to lost or stolen patron articles.- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Other duties as assigned.
Job ID
2020-75434
Position Type
Regular Part-Time
Category
Marketing & Entertainment
Casino Property
Argosy Casino Riverside
Job Locations US-MS-Robinsonville
The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Advertising: - Coordinate marketing support services to include advertising, public relations, and internal departments. - Supports the development of press releases and media correspondence in relation to marketing programs or property advertising. Promotions: - Organizes and executes the regularly scheduled entertainment acts for all performances on property. Monitors calendar for promotions at the property following the strategy of the promotions department. Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies. Social Media: - Organizes and coordinates the marketing efforts for all communication efforts for the company in the social media sphere, with a consistent and appropriate voice. Monitors social media and web for opportunities to engage in active and relevant conversations about the property. Supports the property brand on social media as directed by management. Special Events: - Coordinate and track, as needed, groups responding to special and ViP party events. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.
Job ID
2021-77901
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
1st Jackpot
Job Locations US-CO-Black Hawk
As a Massage Therapist, you are responsible for offering a variety of massage and body treatments to relieve pain, help rehabilitate injuries, improve circulation, relieve stress, increase relaxation, and aid in the general well-being of clients/guests. Prior to the massage, the therapist guides the client through the service offerings and helps them choose the right treatments.  - Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with guests in all types of business conditions and the ability to work harmoniously with coworkers.- Confer with clients about their medical histories and problems with stress or pain to determine how massage will be helpful. Assess clients’ soft tissue condition, joint quality and function, muscle strength and range of motion.- Perform therapeutic massages of soft tissues and joints for up to 120 minutes- Update and maintain customer information records, such as services provided and ensure they are in compliance with safety and health laws and policies, such as HIPAA laws and regulations.- Attention to safety and cleanliness of the area is imperative.- Follows all safety procedures. Immediately notifies security and supervisor of accidents and potential safety hazards. - Collects fees for health club and services and sundry items from guests and maintains security of receipts.- Maintains adequate supply of towels and sundry items. Monitors inventory and notifies manager when ordering is necessary.
Job ID
2021-77851
Starting Salary
USD $9.30/Hr.
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Ameristar Black Hawk
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Provides prompt, courteous service to Guests while maintaining a friendly and pleasant atmosphere.- Provides quality service to both internal and external Guests, specifically maintaining established quality standards for timely food and beverage.- Performs cleaning and anticipatory maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, liquor, wine, and ice as needed.- Takes out garbage as necessary.- Changes kegs, beer tanks, CO2 tanks, and soda bibs for soda guns as needed.- Maintains the cleanliness and organization of all bar service areas.- Brings bar equipment, buckets, and glassware to/from dishwashing support.- Maintains an accurate bottle for bottle log of used product. - Completes a daily audit of liquor, beer, mixer, and produce inventory. Creates a list of suggested needs and maintains and accurate list of 86’d items.- Responsible for proper check-in and storage of all Warehouse orders and promptly alerts Management of any shortages, overages, or missing product. - Operates dishwashing unit as needed to ensure proper stock of barware is maintained. - Takes empty kegs to Purchasing or warehouse location.- Maintain stock room, sweep, mop, remove trash and ensure all items are sufficiently stocked.- Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising by performing model/presenter tasks.- Participate with Brand on social media platforms as indicated by management. Post events, brand communication material, and participate in marketing campaigns via social media.- Performs other job-related duties as assigned
Job ID
2021-77697
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere.- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Keeps informed of all new developments within the department.- Assists with collection and transportation of dirty or soiled glassware.- Responsible for maintaining designated pour costs through use of jiggers and recipe adherence at all times.- Understands sequence of service with regards to guests dining at bar counters and can make recommendations of food menu items when appropriate.- Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws, regulations, and policies.- Upsells spirits, suggestively sells cocktails, and promotes current specials. Regularly replenishes beverages, abiding by responsible alcohol service regulations.- Converses with Guests about alcoholic beverages, advising the types and styles of beverage, taking beverage orders and serving beverage.- Maintains appropriate conversation topics and tone with Guests.- Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated; monitor disruptive guests and promptly notify management.- Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner. - Monitors factors which interfere with the total experience of the guest.- Professionally handles billing and payment of bills in compliance with established policies and procedures.- Strictly adheres to established policies and procedures with regard to the proper handling of any cash, comps, room charges, credit cards, coupons, and other forms of payment as provided by the guest- Works with safety as a priority and follows department and company safety standards.- Maintains relevant knowledge of industry through continuing education and training.- Complete and oversee set-up and clearing of the bar area- Communicates item stock to Management and maintains an accurate list of “out”/86’d items.- Performs prep tasks when not serving guests by helping to stock items or clean work areas. - Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising by performing model/presenter tasks.- Participate with Brand on social media platforms as indicated by management. Post events, brand communication material, and participate in marketing campaigns via social media.- Performs other job-related duties as assigned 
Job ID
2021-77696
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-OH-Toledo
- Providing personalized service and uses guest name- Resolving service problems according to guidelines- Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promoting casino events and programs- Providing fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitoring guest consumption of alcohol and intervenes as needed according to guidelines- Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests- Handling money according to procedure- Working well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintaining clean and stocked workstation
Job ID
2020-75029
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner.- Ability to speak to Guests and Team Members using clear and professional language and tone at all times. - Provides prompt, courteous, and quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage service while maintaining a friendly and pleasant demeanor.- Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws, regulations, and policies.- Places order with bartender through use of POS system, inspects order for quality, collects and adds appropriate garnish, places on tray and serves to patrons. - Collaborate with bartenders and kitchen team members to ensure accuracy of order. - Upsells and suggestively sells menu items, specials, and beverages at all times.- Ability to memorize and recall the full Pool and/or Dayclub menu along with respective pricing and preparation. - Full knowledge of wine selection, wine service, and beer service.- Performs prep tasks when not serving guests by helping to stock items or clean work areas. - Accurately total, process, and collect payments from guests to include, but not limited to, using the point-of-sale system- Performs basic cashiering procedures like handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers.- Responsible for billing/credit card/payment and collecting feedback from the guest- Takes ownership of Guest requests and follow-up and takes responsibility for ensuring a positive Guest experience.- Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated; monitor disruptive guests and promptly notify management.- Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner. - Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising by performing model/presenter tasks.- Participate with Brand on social media platforms as indicated by management. Post events, brand communication material, and participate in marketing campaigns via social media.- Performs other job-related duties as assigned
Job ID
2021-77694
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Ability to read a map and familiarize self with VIP section layout, as well as lounge chair layout.- Ability to read kitchen prep tickets and identify food items in a prompt manner.- Organize and prioritize food and beverage orders prior to serving to ensure that they are correct, properly presented and that special requests have been met.- Ability to gather food items and properly bag or plate items and supply necessary utensils and condiments to Guests based off of quantity of items.- Delivers or “runs” food to appropriate VIP sections or pool areas once order has been prepared by kitchen.- Ability to identify and communicate challenges with food items preparations and/or extended wait times to Management.- Knows what each menu item looks like when prepared and able to identify and correct missing or incomplete items. - Ensures food orders are handled carefully and delivered in a prompt manner. - Ensures order accuracy upon delivery of food and notifies server and Management when service breakdowns occur.- Maintains complete knowledge on all in house services and functions.- Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising by performing model/presenter tasks.- Participate with Brand on social media platforms as indicated by management. Post events, brand communication material, and participate in marketing campaigns via social media.- Responsible for overall cleanliness of the kitchen expedition area.  
Job ID
2021-77695
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-WV-Charles Town
- Make policy and procedural decisions on a multitude of issues for HCCTR.- Have a detailed, working knowledge of the pari-mutuel and racing rules promulgated by the West Virginia Racing Commission.- Interact with WV State Racing Commission on Simulcast and Mutuels issues, including writing commission approved rules for new wagers and assisting said with rule interpretation and implementation.- Coordination of state-mandated storage, control and controlled disposal of wagering information from HCCTR.- Annual budget presentation and review of formulated, implemented and maximized multi-million dollar HCCTR budgets.- Position live race post times competitively to maximize handle on both live racing and simulcast import.- Oversee friendly and efficient customer service through frequent guest interaction and employee development.- Promotion of successful, cost-effective self-service wagering.- Assess pari-mutuel handle, attendance, trends, year to year numbers and productivity to maximize operations.- Responsible for minor repairs/maintenance of Tote system daily.- Interact with the HBPA and West Virginia  Racing Commission regularly.- Interface with totalisator and audio-visual vendors to ensure proper standards are maintained.- Participate in simulcast contract negotiation process and implementation.- Inventory control and optimum utilization of programs and Racing Forms annually.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2021-77918
Position Type
Regular Full-Time
Category
Racing Operations
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-FL-Longwood
- Operates assigned bank or window according to department and regulatory guidelines  - Completes all required shift paperwork according to internal control standards  - Counts down bank or window at end of each shift and reconciles to the draw amount  - Provides professional, courteous and sincere service to all guests - Efficiently and accurately processes all pari-mutuel wagers  - Efficiently and accurately pays out winners  - Can explain the wagering rules and procedures to guests in a pleasant and friendly manner  - Presents oneself as a Credit to the company and encourages others to do the same - Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2021-77963
Position Type
Regular Part-Time
Category
Racing Operations
Casino Property
Sanford Orlando Kennel Club
Job Locations US-LA-Bossier City
ESSENTIAL DUTIES AND RESPONSIBILITIES:• Provide basic manicures and pedicures. Specialty services like acrylic, gel, and dip nails not required but is an advantage. • Maintain a high level of customer service by providing guests with a broad understanding of current procedures• Maintain a clean, safe and comfortable work environment for all guests and staff.• Demonstrate and sell spa products.• Stock linens and operating supplies as needed.• Perform other job-related duties as assigned.• Complete services promptly in the time allotted while maintaining professional and courteous behavior to all guests and employees.• Work cohesively with additional hotel departments to meet customer needs.• Provide protection and safety to patrons and employees.• Properly greet and welcome each customer, every time.• Maintain knowledge of hotel, casino and outlets.• Assume ownership of positively influencing the guest experience.• Contact appropriate individuals or departments as necessary to resolve customer’s requests.• Welcome and acknowledge ALL guests according to standards set forth by Margaritaville Resort and Casino. (This includes non-hotel guests.)• Follow all company policies and procedures. (Both emergency and non-emergency.)• Must maintain a professional and clean appearance.• Maintain and develop a positive working relationship with fellow team members, management and executive staff.• Other duties as assigned.ADDITIONAL DUTIES/JOB DIMENSIONS:• Position may require sitting for extended periods of time or an entire shift.• Must be able to move, lift, carry, push, pull and place objects weighing up to 30 lbs.Regular attendance in conformance with the standards established by Margaritaville from time to time is essential to the successful performance of this position. Employee with irregular attendance will be subject to Margaritaville disciplinary action procedures up to and including termination.Due to the cyclical nature of the hospitality/entertainment industry, Employee may be required to work varying schedules to reflect the business needs of the property. This includes weekends and holidays on a 24 hour/7 day a week basis.Upon employment, all Employees are required to fully comply with Margaritaville policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A combination of experience or training will be considered.EDUCATIONAL REQUIREMENTS:• High school diploma or equivalent.• Minimum of 1 year of experience required.• Possess the Licensing required for the State of Louisiana.• Previous experience working in a similar resort setting preferred.LANGUAGE SKILLS:• Fluent English language skills, both verbal and in writing.• A second language is not required, but is an advantage.OTHER SKILLS AND ABILITIES:• Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations. PHYSICAL DEMANDS:• Performance of work provides standing and walking for extended periods of time.• Casino environment exposed to all temperatures, dust, fumes, bright light, and smoke with the above average noise levels.• Bending and lifting up to 30 pounds.WORK ENVIROMENT:• Subject to moderate ambient noise level.• Able to withstand/work in a high smoking environment.• Performance of work provides standing and walking for extended periods of time.• Casino environment exposed to all temperatures, dust, fumes, bright light, and smoke with the above average noise levels.Exposed to weather conditions and prevalent temperature changes, works indoors and outdoors throughout shift. May be asked to attend meetings at offsite location
Job ID
2020-74753
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-PA-Philadelphia
The following and other duties may be assigned as necessary:- Research, interpret and communicate the unique accounting and control impacts of online gaming regulations of future markets for Barstool Sportsbook and other online casino products.- Coordinate with general accounting and revenue audit teams to stand up new accounting processes related to the above.- Design state specific revenue reporting to comply with requirements of state gaming regulators.- Ensure the appropriate accounting treatment for online sports betting and online casino promotions.- Support the month-end close and financial statement preparation processes as they pertain to online sports betting and online casino.- Effectively interface with finance, compliance and other departments to develop relationships to ensure maximum efficiency in completing job tasks.- Accurately prioritize, organize and complete multiple tasks.- Pro-actively assist co-workers as needed.- Assist with ad-hoc projects as needed.
Job ID
2020-76426
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-LA-Bossier City
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Boomtown Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- Verify and balance entries and records of financial transactions reported by various hotel departments during the day.- Post charges to guest’s bill.- May perform duties of Front Desk Clerk during shift.- Must be willing to work alone, supervised, or non-supervised when needed.- Must be willing to cross-train in other departments of Hotel Operations as instructed by management.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Assist customers in completing Star Awards applications.- Enter membership information into computer.- Provide embossed card to members.- All other duties as assigned.Required Knowledge and Skills- Data entry (Computer) skills.- Excellent communication skills.Required Natural Behaviors- Must be able to stand for a minimum eight (8) hour shift. - Locations on casino floor are noisy and smoky. - Will also encounter intoxicated guests frequently. - Provide representation of department in specific project and company meetings.
Job ID
2020-77046
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Boomtown Bossier City
Job Locations US-MO-St. Louis
- Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. - Makes decisions regarding valuable complimentary based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Utilizes telemarketing, correspondence, referrals, email, and events to solicit and grow existing business. - Achieves departmental sales and growth goals. - Monitors patron activity and profitability of all assigned players. - Must be effective in sales, up selling, spin selling, and cross-property selling. - Maintains up-to-date information of all hotel and casino events to ensure guests will receive accurate and prompt information when requested. - Provides guests with hospitality arrangements, including rooms, food, and beverages, and assists with special requests at properties within the Penn National Gaming network. - Maintains knowledge of Casino Marketing and Player Development promotions and encourages guest participation. - Maintains knowledge of Credit procedures and encourages the use of Credit when appropriate. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members. - Establishes a direct line of communication with all service departments for the purpose of caring for high value players. - Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Provides assistance to the Manager as needed. - Provides professional representation at internal and external meetings and events. - Ensures interactions with internal and external guests follow the guidelines of customer service program. - Adheres to all Corporate and local policies, procedures, and operating guidelines. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management
Job ID
2020-77532
Position Type
Regular Full-Time
Casino Property
Hollywood Casino St. Louis

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