Penn National Gaming, Inc.

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Search Results Page 22 of 33

Job Locations US-PA-Grantville
- Providing a “Wow” experience for every guest, every time, per the Red Carpet Customer Service Program.- Develops a thorough understanding of player's club and remains current on all promotions and events.- Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.- Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max.- Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.- Demonstrates proficiency in AS400 menus, Internal Controls, ACSC system, departmental policies/procedures, Federal Title 31 regulations, and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino.- Serves as property ambassador and has solid overall knowledge of the property, including the casino.- Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
Job ID
2020-75551
Position Type
Regular Part-Time
Category
Players Services/Cage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-MS-Robinsonville
- Ensures InteractIons wIth Internal and external guests followIng the guIdelInes of the Red Carpet Customer ServIce Program - Processes cash transactIons for casIno customers and employees (Includes cashIng TITO tIckets, personal checks, traveler�s checks, exchange currency and processIng cash advances) - Demonstrates knowledge of and complIance wIth TItle 31 regulatIons on a consIstent basIs - Enrolls patrons Into Players Club; Issue patrons Players Club cards; maIntaIn accurate player trackIng InformatIon; and assIst the MarketIng Department wIth all casIno promotIons - Balances cash drawers.� Ensure that the drawers are at approprIate Impressed amount at begInnIng and end of each shIft - Completes all necessary paperwork, IncludIng but not lImIted to balance sheets, buy sheets, MTL/NIL, NEWave, and CTRs - Keeps work areas clean and free of safety hazards, debrIs, and lItter - CarrIes out any reasonable request made by your supervIsor or any management personnel - Able to promptly and accurately follow InstructIons gIven by SupervIsor or Manager
Job ID
2020-77058
Position Type
Regular Full-Time
Casino Property
1st Jackpot
Job Locations US-MS-Tunica Resorts
- Ensures InteractIons wIth Internal and external guests followIng the guIdelInes of the Red Carpet Customer ServIce Program - Processes cash transactIons for casIno customers and employees (Includes cashIng TITO tIckets, personal checks, traveler�s checks, exchange currency and processIng cash advances) - Demonstrates knowledge of and complIance wIth TItle 31 regulatIons on a consIstent basIs - Enrolls patrons Into Players Club; Issue patrons Players Club cards; maIntaIn accurate player trackIng InformatIon; and assIst the MarketIng Department wIth all casIno promotIons - Balances cash drawers.� Ensure that the drawers are at approprIate Impressed amount at begInnIng and end of each shIft - Completes all necessary paperwork, IncludIng but not lImIted to balance sheets, buy sheets, MTL/NIL, NEWave, and CTRs - Keeps work areas clean and free of safety hazards, debrIs, and lItter - CarrIes out any reasonable request made by your supervIsor or any management personnel - Able to promptly and accurately follow InstructIons gIven by SupervIsor or Manager
Job ID
2020-77035
Position Type
Regular Full-Time
Category
Accounting/Finance
Casino Property
Hollywood Casino Tunica
Job Locations US-LA-Lake Charles
- Operates assigned bank or window according to procedure.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the Internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.- Maintains a clean, well-organized work area and environment.- Maintains strict confidentiality in all company matters.
Job ID
2020-77139
Position Type
Regular Full-Time
Casino Property
L'auberge Lake Charles
Job Locations US-KS-Kansas City
Hollywood Casino at Kansas Speedway is currently looking for a Player Services Cashier to join the team.  ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Process cash transactions for casino customers and.- Be knowledgeable and comply with Title 31 regulations.- Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information and assist the Marketing Department with all casino promotions.- Answer phone calls with proper phone etiquette.- Cash customer checks and ensure guest information is accurate- Balance cash drawers.  Ensure that the drawers are at appropriate impressed amount at beginning and end of each shift.- Perform buys with main bank to keep drawer stocked throughout current shift and for the next shift.- Complete all necessary paperwork.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.- Attend all department meetings and training programs as directed. 
Job ID
2020-76035
Position Type
Regular Full-Time
Category
Accounting/Finance
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-OH-Columbus
- Maintains a balanced cashier's till- Process cash transactions for casino customers and employees, including, but not limited to: cashing TITO tickets, personal checks, travelers cheques, processing currency exchanges, cash advances and other cash equivalents- Comply with Title 31 regulations- Enroll guests into Players Club, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions to aid with exceptional guest experience- Coordinates with Main Bank as needed- Complies with state, company, department policies and regulations- Report suspicious behavior, flagged patrons and possible intoxicated guests to a member of management- Assist with training new team members- Properly verify guests during transactions and interactons to prevent underage guests and improper identification- Adhere to responsible gaming guidelines- Process Markers, Front Money, and Safekeeping transactions
Job ID
2020-76730
Position Type
Regular Full-Time
Casino Property
Hollywood Casino at Columbus
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Operates assigned bank or window according to procedure. - Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria. - Opens new player accounts, issues replacement cards, and merges duplicate accounts. - Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank. - Counts down bank or window at end of each shift and reconciles to the Cage accountability. - Ensures that all key control procedures are executed according to established guidelines. - Ensures that contents of the banks are organized so they can be readily counted at shift changes. - Prepares and completes all job-related paperwork as approved in the internal Control Submission. - Assists with the NRT kiosk as needed in relation to emptying or filling the units. - Participates in and attends meetings as requested. - Completes Currency Transaction Reports as required by law. - Conducts �Verifications� (doubles) to ensure the accuracy of transaction being paid. - Maintains a clean, well-organized work area and environment. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-77171
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Biloxi
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.- Exchanges cash, coins, tokens and chips in accordance with established procedures.- Aids customers in completion of credit applications.- Cashes personal, travelers and payroll checks in compliance with approved procedures, and performs credit card advances.- Records any applicable federal cash transactions.- Issues and receives payments on markers.- Balances bank at end of shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties assigned by your Supervisor or a member of management. 
Job ID
2020-77067
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Bay St Louis
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.- Exchanges cash, coins, tokens and chips in accordance with established procedures.- Aids customers in completion of credit applications.- Cashes personal, travelers and payroll checks in compliance with approved procedures, and performs credit card advances.- Records any applicable federal cash transactions.- Issues and receives payments on markers.- Balances bank at end of shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties assigned by your Supervisor or a member of management.
Job ID
2020-76922
Position Type
Regular Part-Time
Category
Players Services/Cage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.- Exchanges cash, coins, tokens and chips in accordance with established procedures.- Aids customers in completion of credit applications.- Cashes personal, travelers and payroll checks in compliance with approved procedures, and performs credit card advances.- Records any applicable federal cash transactions.- Issues and receives payments on markers.- Balances bank at end of shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties assigned by your Supervisor or a member of management.
Job ID
2020-76921
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MO-St. Louis
- Provide a high-level ACES Customer Service experience to guests and promote a positive attitude to create a fun and entertaining experience.- Acknowledge, greet, and converse with guests in an upbeat friendly manner- Create excitement about upcoming promotions and events- Work in conjunction with the VIP Hosts and SR Executive Hosts.- Must be knowledgeable of all marketing events and activities on property - Handle customer issues/complaints in an effective and courteous manner- Act as a role model to other employees and always present oneself as a credit to Hollywood Casino St. Louis- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position- Perform all other related and compatible duties as assigned- Issuing comps based on play to our guests 
Job ID
2020-77159
Position Type
Regular Full-Time
Casino Property
Hollywood Casino St. Louis
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Maintain balanced work station.- Maintain ticketing and jackpot kiosks on the gaming floor, including filling, dropping, and balancing.- Maintaining lottery ticket stations on the gaming floor, including dropping and balancing.- Pay out patron’s jackpot winnings.- Complete paperwork and currency exchanges for Cashiers, VLT, and F&B.- Complete F&B nightly drops.- Verify money from Soft Count.- Prepare funds for deposit to bank.- Run loose coins from bank for ticketing kiosk fills.- Be knowledgeable and comply with Title 31 regulations.- Answer phone calls with proper phone etiquette.- Comply with state, company, and department policies and regulations.- Other duties, as needed.
Job ID
2020-74691
Position Type
Regular Part-Time
Category
Players Services/Cage
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Maintain balanced work station.- Maintain ticketing and jackpot kiosks on the gaming floor, including filling, dropping, and balancing.- Maintaining lottery ticket stations on the gaming floor, including dropping and balancing.- Pay out patron’s jackpot winnings.- Complete paperwork and currency exchanges for Cashiers, VLT, and F&B.- Complete F&B nightly drops.- Verify money from Soft Count.- Prepare funds for deposit to bank.- Run loose coins from bank for ticketing kiosk fills.- Be knowledgeable and comply with Title 31 regulations.- Answer phone calls with proper phone etiquette.- Comply with state, company, and department policies and regulations.- Other duties, as needed.
Job ID
2020-75688
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Columbus
- Accurately completing and updating electronic MTL/MIL transactions- Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00, receiving Poker Dealer tokes, process chip redemptions when required; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed in the absence of a member of management- Flexibility with schedule, perform any cashiering duties as needed, or as instructed by member of management- Understands and performs department objectives, standards, and guidelines- Possess thorough knowledge of casino policies for all cashier areas- Maintain, reconcile, fill and credit Ticket Redemption Units as needed; collaborate with the Main Bank to accomplish these tasks- Maintain security and accountability over all funds, including, but not limited to: chips, coins, tokens, cash currency, foreign cash currency, cash equivalents and paperwork- Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers- Verify all Cashier and Main Bank paperwork is accurately completed prior to Accounting and Internal Audit review- Accurately complete transactions with Internal customers- Accurately process and record Unclaimed and regular Jackpots- Maintain accurate inventory of all Chips distributed and received from Table Games, Main Bank and Cashiers- Thorough knowledge of the paid in/out guidelines- Work with Vault to ensure timely process of buys; accurately receive “drops” and complete other transactions from the Count Team.- Answer phone calls with proper phone etiquette- Accurately process and verify deposits
Job ID
2020-75017
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Dayton
- ResponsIble for fosterIng a fun envIronment - ResponsIble for beIng a gracIous host to all guests and co-workers - ResponsIble for promotIng a posItIve Influence In the communIty and partIcIpatIng In company-sponsored events - Ensure InteractIons wIth Internal and external guests follow the guIdelInes of the Red Carpet Customer ServIce Program - MaIntaIns balanced cashIer's statIon - Process cash transactIons for gamIng customers and employees (Includes cashIng TITO tIckets, personal checks, travelers checks, exchange currency and processIng cash advances) - Be knowledgeable and comply wIth TItle 31 regulatIons - Enroll patrons Into Players Club, Issue patrons Players Club cards, maIntaIn accurate player trackIng InformatIon, and assIst the MarketIng Department wIth all gamIng promotIons - Works the maIn bank as assIgned - Answers phone calls wIth proper phone etIquette - ComplIes wIth state, company, department polIcIes and regulatIons
Job ID
2020-76112
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
Essential Responsibilities:- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Maintain balanced cashier’s station.- Process cash transactions for gaming customers and employees (Includes cashing TITO tickets, personal checks, markers, traveler’s checks, lottery tickets, exchange currency, and processing cash advance transactions).- Process expanded cashing lottery tickets through the lottery site, $600-$5,000, and any applicable paperwork.- Offer and process applications for the mychoice Mastercard credit card.- Be knowledgeable and comply with Title 31 regulations.- Enroll patrons into mychoice, issue patrons mychoice player cards, maintain accurate player tracking information, answer questions about patron’s accounts, and assist the Marketing Department with all gaming promotions.- Answer phone calls with proper phone etiquette.- Comply with state, company, and department policies and regulations.- Other duties, as needed.
Job ID
2020-76469
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - Acknowledges, greets, and converses In EnglIsh wIth all guests; offers assIstance and InformatIon to anyone showIng an Interest In gamIng. - ProvIdes fast, flawless, personalIzed servIce to players. - ConsIstently buIlds and maIntaIns rapport wIth guests. - MaIntaIns thorough knowledge of all aspects of the games dealt. - Conducts assIgned game accordIng to procedure. - ComplIes wIth all company and departmental polIcIes and procedures, State GamIng RegulatIons, and Internal Controls. - Ensures approprIate game protectIon. - Ensures approprIate game pace for all players. - Ensures payouts are made quIckly and accurately. - FIlls and credIts tables by verIfIcatIon of cheques. - Opens and closes tables by verIfIcatIon of all cheque Inventory. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76149
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Ameristar Vicksburg
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - Acknowledges, greets, and converses In EnglIsh wIth all guests; offers assIstance and InformatIon to anyone showIng an Interest In gamIng. - ProvIdes fast, flawless, personalIzed servIce to players. - ConsIstently buIlds and maIntaIns rapport wIth guests. - MaIntaIns thorough knowledge of all aspects of the games dealt. - Conducts assIgned game accordIng to procedure. - ComplIes wIth all company and departmental polIcIes and procedures, State GamIng RegulatIons, and Internal Controls. - Ensures approprIate game protectIon. - Ensures approprIate game pace for all players. - Ensures payouts are made quIckly and accurately. - FIlls and credIts tables by verIfIcatIon of cheques. - Opens and closes tables by verIfIcatIon of all cheque Inventory. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76148
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Vicksburg
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - Acknowledges, greets, and converses In EnglIsh wIth all guests; offers assIstance and InformatIon to anyone showIng an Interest In gamIng. - ProvIdes fast, flawless, personalIzed servIce to players. - ConsIstently buIlds and maIntaIns rapport wIth guests. - MaIntaIns thorough knowledge of all aspects of the games dealt. - Conducts assIgned game accordIng to procedure. - ComplIes wIth all company and departmental polIcIes and procedures, State GamIng RegulatIons, and Internal Controls. - Ensures approprIate game protectIon. - Ensures approprIate game pace for all players. - Ensures payouts are made quIckly and accurately. - FIlls and credIts tables by verIfIcatIon of cheques. - Opens and closes tables by verIfIcatIon of all cheque Inventory. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76145
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Vicksburg
Job Locations US-MO-St. Louis
- Ability to deal poker in order to provide a courteous and entertaining experience- Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met- Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity- Sponsors new dealers as needed in order to provide new hires with adequate on the job training- Protects the integrity of the game through visual observation of all guests and game layout - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats- Presents oneself as a credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned 
Job ID
2020-77144
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino St. Louis

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