Penn National Gaming, Inc.

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Search Results Page 21 of 34

Job Locations US-FL-Longwood
- Operates assigned bank or window according to department and regulatory guidelines  - Completes all required shift paperwork according to internal control standards  - Counts down bank or window at end of each shift and reconciles to the draw amount  - Provides professional, courteous and sincere service to all guests - Efficiently and accurately processes all pari-mutuel wagers  - Efficiently and accurately pays out winners  - Can explain the wagering rules and procedures to guests in a pleasant and friendly manner  - Presents oneself as a Credit to the company and encourages others to do the same - Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2021-82318
Position Type
On-Call
Category
Racing Operations
Casino Property
Sanford Orlando Off Track Wagering
Job Locations US-LA-Baton Rouge
Sign up new guests for the mychoice card. Processes replacement cards and maintains the database updating guest records and flagging duplicate accounts to ensure guest information is correct.Effectively explains complimentary structure and how to qualify for different levels of complimentary services and/or goods.Cash direct mail and cash back coupons, maintain accountability for all redeemed coupons and cash bank; balance bank at end of shift.Issue complimentary services and/or goods based on qualified play.Issue cash and complimentary event tickets and VIP credentials.Help coordinate mychoice promotions and assists at marketing promotions and events.Help with maintenance and inventory control of mychoice merchandise.May distribute promotional coupons and gifts.Print win/loss statements for guests upon request.
Job ID
2021-83119
Position Type
Regular Full-Time
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-OH-Toledo
.ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Greets guests actively engaged in gaming and assists team members in player identification.- Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation.- Maintains knowledge of credit procedures and encourages the use of credit when appropriate.- Encourages guest visitation through written correspondence and telemarketing.- Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.- Analyzes and coordinates in-house invitation lists with Manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance to the Manager as needed.- Provides professional representation at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-80895
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Toledo
Job Locations US-MS-Tunica Resorts
- Greets guests actively engaged in gaming and assists team members in player identification. Circulates throughout the property and proactively engage with guests to ensure their visit is pleasurable and meeting the expectations of PNG guest service policies.- Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. Focuses on enhancing casino experience and creating perception of luck, action and excitement with guests.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation.- Makes productive use of every opportunity to promote events, promotions and player’s card benefits.- Maintains knowledge of credit procedures and encourages the use of credit when appropriate.- Maintains knowledge of casino marketing/player development promotions and encourage guest participation.- Encourages guest visitation through written correspondence and telemarketing. Assists with increasing guest trip frequency through telemarketing and inside sales interactions.- Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners. Follows-up on any service failures by contacting and coordinating service recoveries, when applicable, with various department leaders.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.- Develops and maintains technical skills to maximize use of patron data systems.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance to the Assistant Director as needed.- Provides professional representation at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-82403
Position Type
Regular Full-Time
Casino Property
Hollywood Casino Tunica
Job Locations US-MO-St. Louis
- Responsible for greeting and welcoming hotel/casino guest in an enthusiastic, friendly manner. - Assigns appropriate guest room accommodations during hotel checking. - Responsible for ensuring that the guest's needs and special requests are met. - Secures proper payment and deposits for hotel accommodations. - Verifies that departing guests have experienced superior hospitality. - Invokes service recovery when appropriate. - Reviews guest room accounts for accuracy. - Uses proper accounting procedures to correct discrepancies. - Books hotel reservations and handles cancellations. - Coordinates with casino personnel to secure accommodations and provide ViP service for Gaming. - Responsible for hotel rate yield management, balancing hotel inventory, and identifying potential walks. - Adheres to all established Credit and internal Audit procedures to minimize exposure to loss of revenues. - Handles telephone correspondence. - Expeditiously handles guest mail and fax transmissions. - Sells and redeems gift certificates. - Assists hotel/casino guests with information and directions. - Responsible for maintaining a $500 cash bank and Supervisor's $4,000 bank and adhering to cash variance policy. - Adheres to uniform standards. - Completes all night Audit processes. - Assists in ensuring Front Office staff behavior and appearance are in compliance with established policies and standards. - Supervises staff on shift. - Acts as a role model to other employees and always presents oneself as a Credit to Hollywood.- Performs other duties as assigned
Job ID
2021-83047
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino St. Louis
Job Locations US-CO-Black Hawk
- Responsible for Front Desk operations overnight, including overseeing Front Desk agents, Telecommunications, and Bell staff in the performance of their duties. - Provides direction and support for all staff members in order to achieve department goals and objectives. - Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards. - Oversees customer check-in/check-out. - Conducts all cash handling in accordance with established policy and monitors variances daily. - Monitors telephone communication via call monitoring system. - Authorized to verify pre-approved room comping levels and authorized to change incorrect information. - Processes discrepancy reports, rate variations, and Credit reports. - Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy. - Coordinates ViP arrivals and ensures all arrangements have been confirmed prior to arrival. - Ensures all eligible card holders are pre-registered, and room is checked prior to arrival. - Monitors volume to ensure fast, friendly, and efficient service. - Ensures that guest problems/complaints are managed in an effective, courteous manner. - Performs the night Audit for date roll. - Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information. - Performs duties of Front Desk agents and other Front Desk and Services team members as needed. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-81785
Starting Salary
USD $18.00/Hr.
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-IL-Joliet
Responsibilities will vary based on position, which are all listed at:  https://careers-pngaming.icims.com/jobs/search?ss=1&searchCompany=72
Job ID
2021-81590
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-NJ-Cherry Hill
Office Management:- Manage relationships with vendors, service providers, maintenance and the building landlord.  Coordinate meetings and visits as needed.- Maintain the office and monitor office supply inventory. Ensure that all items are properly stocked and machines are cleaned twice per week.- Greet and coordinate Serve visitors by welcoming them and directing them appropriately.- Order and coordinate catering as needed for the office.Engagement:- Create and organize Team Member work from home engagement as well as in-office engagement.- Partner with HR and Operations management to create and plan engaging team member activities, programs (including virtual events), and incentives.- Responsible for developing standards and promoting activities that enhance operational procedures.Office Safety and Compliance:- Responsible for office safety and management.  Ensure all team members are abiding by safety precautions.- Monitor the office for any safety, construction, or technical issues as well as security video feed, intercom system and wellness check responses. - Partner with the security staff to resolve any issues or concerns that arise (on and off hours) such as building issues or access issues. - Maintain the access card system and coordinate with the security staff.- Create and enforce office protocols and procedures as needed.- Stay up to date with office requirements and mandatory postings.- Monitor weather or state closures that may impact building closure and work with HR to ensure that team members are kept safe.Administrative:- Assist the Human Resources team in any needed onboarding or offboarding tasks.- Coordinate with the IT department on all office equipment, including new hire setup.- Maintain a budget and reconcile expenses for the office and Sr. Director of Operations.- Coordinate travel and other administrative tasks for management and leadership team members visiting the office.- Act as the main point of contact for all inquiries related to office maintenance, mailing and shipping, supplies and office equipment.- Assist with state gaming licensing, including notary services and fingerprint management.- Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands.- Assist with scheduling, data entry and organizing spreadsheets.- Additional duties as needed.
Job ID
2021-83283
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Penn Interactive Ventures - NJ
Job Locations US-PA-Philadelphia
- Partner with the Operational Compliance Manager and work across teams to draft and review interactive sportsbook and online casino- Internal Controls for each state of operation.- Assist with drafting and editing regulatory reports and maintaining rapport with regulators in each state of operation.- Monitor and investigate as needed, operational and procedural compliance relating to internal controls, complaints, regulatory reporting, KYC, and Responsible Gaming.- Track, monitor, and submit internal and external regulatory compliance reports with the assistance of the Operational Compliance Manager- Assist with internal control testing and compliance- Assist with the development and maintenance of compliance recordkeeping reports and systems.- Analyze operational processes to identify areas to improve efficiency and reporting- Assist with developing internal policies and operating procedures- Proactively identify and anticipate issues that may negatively impact business and make the necessary changes to implement operations-based solutions.- Actively research industry compliance regulations and policies and provide feedback to the Compliance Team- Partner with other departments as needed to support the organization’s needs- Perform other duties, as assigned. 
Job ID
2021-81875
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-NJ-Cherry Hill
- Prepare, and submit Business Requirement Documents (BRD) to Senior Analyst for revie and approval- Lead weekly operational meetings with platform provider and hold each party accountable as it relates to change request deliverables- Primary operational team members responsible for testing new features in app, including but not limited to payment options, new bet types, state regulatory items, etc.- Regularly update the Barstool Sportsbook app training guide that is shared with internal team as well as corporate wide team members- Review complaints that come in from Corporate counterparts and broker the right conversations with the right operational team members to ensure a speedy and accurate answer- Primary point of operational contact for all casino games testing, including but not limited to slots, tables, live dealer, or in-house games content- Work with RGS providers to appropriately configure all igaming content (RTP, volatility, Exposure, progressive limits, min bet, max bet, game description, etc.- Work with PI Project Management as well as product and marketing to appropriately inform all parties when RGS providers are releasing new game content.- Perform other duties, as assigned.
Job ID
2021-83698
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Penn Interactive Ventures - NJ
Job Locations US-IL-Bloomington
 ESSENTIAL DUTIES AND RESPONSIBILITIES  The following and other duties may be assigned as necessary:  - Responsible for directing the overall operation and staff of the Operations center.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving location owner satisfaction. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.   - Makes recommendations in financial activities of Operations department and plans work processed in order to ensure efficient operations.   - Answers inquiries pertaining to Operations policies and services and resolve occupants’ complaints while supporting all customer service programs. - Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.  - Responsible for the integrity of daily operations.  - Protects and preserves assets of the company. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.  - Maintains strict confidentiality in all departmental and company matters. - Oversee the preparation of gaming license applications for all new team members - Scheduling for operations team - Coordinate all new hire training for all Routes - Establish and monitor Route needs in regard to safety and security, i.e. OSHA, ADT, Key Control, GPS tracking, etc.  - Oversee vehicle tracking and maintenance procedures  - Performs other related duties as required and assigned
Job ID
2021-82084
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Prairie State Gaming
Job Locations US-IL-Joliet
- Paid Dealer School is designed to teach/train aspiring table games dealers. Games that will be taught are Craps, Blackjack, and Carnival games.- Dealers are responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Open game at assigned table, count contents, verify count with closing list, inspect cards or dice and sign off with supervisor.- Deal games, payout winnings, exchange currency for chips and inform guests of game rules.- Change over deck of cards or dice, inspect and mix cards.- Verify bank roll fills with the supervisor and security personnel.- Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with game rules and minimums set.- Close game; sort cards, balance rack, count chips and sign off with the supervisor.- Maintain the honesty and integrity of assigned games, controlling pace.- Assist guest with questions on casino activities or refer to appropriate personnel.- Must have excellent guest service skills.- Other duties as assigned.
Job ID
2021-83434
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Paid Dealer School is designed to teach/train aspiring table games dealers. Games that will be taught are Craps, Blackjack, and Carnival games.- Dealers are responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Open game at assigned table, count contents, verify count with closing list, inspect cards or dice and sign off with supervisor.- Deal games, payout winnings, exchange currency for chips and inform guests of game rules.- Change over deck of cards or dice, inspect and mix cards.- Verify bank roll fills with the supervisor and security personnel.- Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with game rules and minimums set.- Close game; sort cards, balance rack, count chips and sign off with the supervisor.- Maintain the honesty and integrity of assigned games, controlling pace.- Assist guest with questions on casino activities or refer to appropriate personnel.- Must have excellent guest service skills.- Other duties as assigned.
Job ID
2021-83552
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-MO-Riverside
- Provide stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service. - Retrieve, prepare, display, sell and serve products to guests as required to serve party room events. - Follow appropriate food handling procedures to ensure safe, quality products. - Maintain freshness of food and beverage items by rotating and filling items as needed and maintaining items at appropriate temperatures. - Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning, sanitizing, sweeping and mopping all areas. - Ensure that all areas are clean and attractive including but not limited to cleaning tables and removal of dishes, cups, tableware, debris and litter and cleaning floors. - Ensure supplies are stocked as needed including but not limited to plates, napkins, tableware, condiments and food products. - Perform tasks as needed to complete necessary paperwork, account for cash, Credit or check payments and make appropriate drops. - Set up, tear down and clean up party room areas for events including proper arrangement and presentation of tables, chairs, decorations, AV equipment, stages, podiums, dishes, tableware, glasses, cups, and food and beverage products or other props or products as needed. - Operate machinery as needed including cash registers where applicable and beverage machines. - Receive and properly store and use items including pop canisters, CO2 tanks, bottled beverages and linens. - Comply with all alcohol awareness training.
Job ID
2021-82848
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-NJ-Cherry Hill
RESPONSIBILITIES- Analyze player behavior, interpret facts from the evidence shown, draw conclusions based on this review, and communicate your findings.- Review and process payments/withdrawals in a timely manner.- Investigate and resolve issues related to payments, including reconciliation of transactions and missing deposits.- Identify trends in withdrawals and deposits where players may be attempting to circumvent state and/or federal reporting protocols.- Partner with third-party providers to resolve player issues related to deposits and withdrawals.- Compile and manage daily reports and account reviews.- Maintain and share detailed notes related to player transactions.- Complete applicable workflows to meet player satisfaction criteria.- Liaise with Player Experience Associates whenever players have questions related to deposits and withdrawals.
Job ID
2021-83474
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Penn Interactive Ventures - NJ
Job Locations US-LA-Baton Rouge
Job ID
2021-81259
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-NJ-Cherry Hill
RESPONSIBILITIES:- Troubleshoot with Players through various Channels (Phone Call, Email, Chat, Social, Etc.)- Track and escalate Complaints and Inquiries by Disposition- Appreciate all Departments of the business and have a healthy knowledge of where to escalate potential complaints, potential risk to the business, and potential VIP candidates- Perform proactive inbound and outbound telephone support- Finds, investigates and resolves Player issues in a timely manner with the highest possible Quality standards- Successfully maintains acceptable qualitative and quantitative KPI Scores- Identifies trends and reports app issues to leadership
Job ID
2021-83233
Position Type
Regular Full-Time
Category
Other
Casino Property
Penn Interactive Ventures - NJ
Job Locations US-MS-Tunica Resorts
 - Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. .- Assists with guest inquiries while monitoring and applying service recovery within authorized levels.- Assist in acquisition of new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership.- Monitors operation supply inventory on assigned shift. Notifies manager of issues.- Review and approve cage documentation based on established levels of authorization in absence of Shift Manager.- Prepare/review currency transactions reports in absence of Shift Manager on assigned shift.- Verify vault accountability at end of shift on assigned shift.- Verify credit line availability in absence of Shift Manager on assigned shift.- Verification of main bank and window cashier drawers.- Authorizing checks.- Prepare customer deposit and safekeeping log.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance  procedures.  - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-82286
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Tunica
Job Locations US-PA-Grantville
- Providing a “Wow” experience for every guest, every time, per the Red Carpet Customer Service Program. - Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations. - Demonstrates proficiency in AS400 menus, internal Controls, ACSC system, departmental policies/procedures, Federal Title 31 regulations, and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino. - Serves as property ambassador and has solid overall knowledge of the property, including the casino. - Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
Job ID
2021-82547
Position Type
Regular Part-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Providing a “Wow” experience for every guest, every time, per the Red Carpet Customer Service Program. - Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations. - Demonstrates proficiency in AS400 menus, internal Controls, ACSC system, departmental policies/procedures, Federal Title 31 regulations, and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino. - Serves as property ambassador and has solid overall knowledge of the property, including the casino. - Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
Job ID
2021-77938
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Penn National Race Course

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