Penn National Gaming, Inc.

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Search Results Page 21 of 24

Job Locations US-PA-Philadelphia
- Define approach to testing complex systems- Design, plan, execute, monitor, and improve testing process- Meet deadlines and work independently- Monitor crash reports, alert teams to critical bugs, and open tickets with the appropriate teams- Serve as the gatekeeper for mobile and web deployment; coordinate a go/no-go sign-off- Oversee and ensure the quality of test plans, test cases, test matrix, and bug reporting- Script and develop testing scenarios in a broad range of programming languages
Job ID
2020-74206
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-LA-Harvey
- Responsible for providing guidance and daily supervision to staff in the department.- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant; follows all prep lists, and ensures kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with maintaining cost control methods and procedures by monitoring consistent pars and inventory in each restaurant.- Assists Chef de Cuisine with administrative duties, such as tracking/maintaining attendance records.- Assists with maintaining established quality assurance procedures to ensure acceptable Health Department and customer service standards.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-83494
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Boomtown New Orleans
Job Locations US-LA-Lake Charles
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Produces menu items as listed in each restaurant; follows all prep lists and ensures kitchens are stocked and ready for service. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Assists with maintaining cost control methods and procedures by monitoring consistent pars and inventory in each restaurant. - Assists Chef de Cuisine with administrative duties, such as tracking/maintaining attendance records. - Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-82211
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-CO-Black Hawk
As a Spa Attendant you are responsible for providing superior service to both the internal and external customer.  The Spa Attendant is also responsible for assisting guests in the relaxation areas, maintaining spa standards and cleanliness, and scheduling spa appointments. - Greet guests and offer assistance and/or instruction in the use of the Spa. - Collect fees and accurately handle all cash, checks, Credit card, gift certificates and comp transactions.- Maintain on a daily basis a high level of cleanliness in the spa facilities. - Unpack, stock and price all merchandise in the retail area as needed with the ability to lift a minimum of 25 lbs. - Schedules spa and salon treatments.- Responsible for knowing all new policies and procedures in the Spa. - Adhere to all policies and procedures for the Spa.
Job ID
2021-83846
Starting Salary
USD $15.00/Hr.
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-LA-Baton Rouge
- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos Promotes casino events and programs - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
Job ID
2021-81997
Position Type
On-Call
Category
Marketing & Entertainment
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitors guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promotes gaming events and promotions.- May have to process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintains a clean and stocked workstation.- Complies with state, company, and department policies and regulations.- Must have open availability including all three shifts, weekends, and holidays.- Create and maintain a seating chart at the direction of your supervisor or manager.- Responsible for ensuring rotation is done correctly.- Utilize Host Concepts software to ensure fairness and accuracy in seating.- Utilize the ACES Service Guidelines, seating and offering a warm and friendly farewell.- Roll silverware and clean during down time.- Perform opening and closing side work at the direction of your supervisor or manager.- Help team members ensure guest is served in a timely manner.- Serve tables, clearing tables, expediting and running food when needed.- Assist with bussing tables. - Keeping the restaurant and host stand clean, organized and sanitized.- Must be able to understand and articulate the menu to guests.- Will work special events, as needed.- Other duties, as needed.
Job ID
2021-84777
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-IL-Alton
- Effectively respond to Supervisor’s requests in all areas of guest interaction and guest concerns.- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering rules, including betting lines and odds, and procedures to guests- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service.  Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
Job ID
2021-79525
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Argosy Casino Alton
Job Locations US-MS-Robinsonville | US-MS-Tunica Resorts
- Writes, verifies, and makes payments on tickets for race and sports wagers in accordance with established guidelines. - Keeps daily balance sheet of amount and number of transactions. - Maintains an accurate cash bank for assigned shift and responsible for accepting payment and making correct change when necessary. - Stocks Race & Sports Book Teller stations with necessary supplies and keeps all stations neat and clean. - Makes accurate payments on winning tickets in accordance to established guidelines.- Maintains and reconciles bank for assigned shift according to variance policy. - Explains wagering rules, including betting lines and odds, and procedures to guests.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.- Notifies Leadership of escalated or prevalent guest issues/concerns and any apparent suspicious activity. - Maintains knowledge of property information. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-84520
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
1st Jackpot Casino Tunica
Job Locations US-MS-Tunica Resorts
- Writes, verifies, and makes payments on tickets for race and sports wagers in accordance with established guidelines. - Keeps daily balance sheet of amount and number of transactions. - Maintains an accurate cash bank for assigned shift and responsible for accepting payment and making correct change when necessary. - Stocks Race & Sports Book Teller stations with necessary supplies and keeps all stations neat and clean. - Makes accurate payments on winning tickets in accordance to established guidelines. - Maintains and reconciles bank for assigned shift according to variance policy. - Explains wagering rules, including betting lines and odds, and procedures to guests. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Ensures compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements. - Notifies Leadership of escalated or prevalent guest issues/concerns and any apparent suspicious activity. - Maintains knowledge of property information. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-83216
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Tunica
Job Locations US-PA-York
Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary. Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean. Write Sports tickets in an accurate and timely manner. Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs. Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures Explain wagering rules, including betting lines and odds, and procedures to guests Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service.  Offer information on activities, etc., and direct guests for further information as necessary. Create and enter player tracking cards Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity Perform other job-related duties as requested
Job ID
2021-82434
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino York
Job Locations US-IL-Aurora
ESSENTIAL DUTIES AND RESPONSIBLITIES: The following and other duties may be assigned as necessary:  - Effectively respond to Supervisor’s requests in all areas of guest interaction and guest concerns. - Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. - Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary. - Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean. - Write Sports tickets in an accurate and timely manner. - Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs. - Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures - Explain wagering rules, including betting lines and odds, and procedures to guests - Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service.  Offer information on activities, etc., and direct guests for further information as necessary. - Create and enter player tracking cards - Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity Team members may be required to perform duties outside of their normal job description where, in the company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service. 
Job ID
2021-82381
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Writes tickets and processes cash winning tickets. - Handles customer questions and disputes according to established guidelines. - Counts cash at the beginning and end of each shift; adheres to all financial controls. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in betting. - Consistently builds and maintains rapport with guests. - Adheres to all internal controls, compliance policies, gaming regulations, and Gaming Control Board reporting requirements. - Calls for MTL support when writing bets requiring MTL paperwork. - Anticipates and acts on the needs of the customer; seeks and responds to feedback. - Ensures all issues affecting the customer experience in the sports book are reported promptly. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-83410
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-OH-Toledo
- Conducts risk assessments to contribute and provides input for the development of the annual audit plan. Identifies risks and determines scopes and need of future audits while using discretion according to best course of action for business need purposes. - Prepares and follows audit programs to conduct audits.  Contributes to making changes to audit program as needed according to business needs.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Performs observations of departmental procedures to ensure compliance and operational efficiencies.- Completes audit files with working papers referenced to the audit programs.- Participates in a wide range of special projects, consistently demonstrating creative thinking and individual initiative. This includes but not limited to investigations, process improvement projects, and special reviews. (list projects here that have elevated level to them).- Liaises with external auditors to communicate information and resolve problems. Exercises discretion - Presents audit issues and recommendations to the Senior Internal Auditor/Internal Audit Manager for the development of reports and future audit plans.- Maintains audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Analyzes data and information obtained, while evaluating findings and using judgment, to identify deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations and management plans, policies or procedures.- Contributes to the planning the theory and scope of audits and related audit programs.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.  - Participates in meetings and training as required.- Maintains complete confidentiality of all company information at all times.- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-81082
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Hollywood Casino at Toledo
Job Locations US-PA-Philadelphia
- Build, automate, maintain, scale, and monitor all PI systems using best practices, with reliability and scalability in mind- Work closely with engineering teams to debug and fix issues as they arise- Implement high-quality release engineering practices to facilitate rapid development, safe changes, and engineer productivity- Build generally reusable solutions and deployment patterns to help us innovate more rapidly- Implement best practices in build pipeline development and build artifact promotion- Identify weaknesses in our automation and infrastructure and dives headfirst into fixing them- Design, build, and implement internal tooling to facilitate other SRE and Engineering teams
Job ID
2021-81442
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-York
Senior sports book representatives may only work in the capacity of a sports book representative or fulfill the regulatory required duties of a supervisor (assistant sports book manager). When acting as a sports book representative this position will report to another Senior sports book representative or Assistant sports book manager. When acting as a sports book representative this position will not fulfill any duties of a supervisor (assistant sports book manager) responsibilities.  A senior sports book representative may not be assigned to work as both a sports book representative and fulfill the duties of a supervisor (assistant sports book manager) during the same shift and may only switch from a sports book representative to assistant sports book manager or assistant sports book manager to sports book representative once per shift.  Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.Write Sports tickets in an accurate and timely manner.Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.Maintain and reconcile bank for assigned shift, following established cash-handling policies and proceduresExplain wagering rules, including betting lines and odds, and procedures to guestsProviding superior customer service in accordance with Company standards. When performing the regulatory required duties of a supervisor (assistant sports book manager), this position reports to a Casino Operations Shift Manager or above and:  Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. Effectively handles customer concerns and requests.Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Assist in the handling of all guest related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits.Close out tellers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately. Verifying cash drawers, complete reports, rate casino customer activity, and monitor sports book for suspicious activityPrepare and stock all the daily sports sheets. Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.Explain wagering rules, including betting lines and odds, and procedures to guests as needed.Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.Approves and denies wagers from guests as permitted.Updates and maintains all customer sheets.Monitors all monies being wagered and updates the betting odds according to policy.Handles guest disputes quickly and effectively within the level of their authority.Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.Promotes safety awareness to minimize work related injuries.Maintains knowledge of property information.Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.May be required to perform duties outside of normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services. 
Job ID
2021-83042
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino York
Job Locations US-PA-York
The Senior Table Games Dealer is responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game. As the Senior Table Games Dealer, you will be responsible for ensuring gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft. As part of your Dealer responsibilities you will be required to provide customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest. This position is responsible for directly monitoring casino gaming activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals.  Provides encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.
Job ID
2021-82424
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino York
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Greets and welcomes each guest in a courteous and timely manner. - Completes seating chart and assigns server sections. - Phones "mychoice" Desk for comp slips and overages, and fills out daily operations sheet. - Schedules dining reservations and arranges parties for patrons, with management approval. - Escorts guests to tables, providing menus. - Communicates with managmement regarding special requests or complaints. - Attends departmental and company meetings as required.
Job ID
2021-80213
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.- Attends TiPS Certification Class.- Communicates accurate detail of all menu items and preparation methods.- Answers questions and makes suggestions to guests regarding food and wine service.- Garnishes  and decorates plates in preperation for service.- Observes and responds to any additional guests' needs.- Operates P.O.S. system to standard.- Attends departmental and company meetings as required.
Job ID
2021-84443
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-MS-Vicksburg
- Performs daily cleaning projects as directed by supervisors. - Cleans all floor mats; sweeps and mops all kitchen floors to remove food, debris, and grease; cleans behind and under all equipment. - Maintains hood vent system and ovens. - Cleans and sanitizes all garbage cans. - Maintains adequate inventory of supplies needed to perform job function. - Responsible for proper storage of all equipment (e.g. china, glass, silver, cooking equipment, and utensils). - Ensures the cleanliness of all floors, walls, dishes, pots, etc. - Ensures “Wet Floor” signs and other markers are used. - Ensures kitchen workers have and use the proper equipment necessary for the job (e.g. gloves, goggles, cleaning solutions, etc.). - Ensures that all equipment functions properly; reports malfunctions promptly. - Assists kitchen utility personnel with duties when necessary as directed by supervisor. - Assists other outlets with cleaning projects or restocking supplies. - Assists in training kitchen workers in all aspects of safety. - Trains kitchen personnel on proper cleaning solution usage and safety applications. - Responsible for organization and proper storage of cleaning solutions and supplies. - Maintains the levels and standards of cleanliness and safety set by the company, the Health Department, and OSHA. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-82995
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-OH-Youngstown
Your Daily Responsibilities include: - Preparing tableware for washing - Collecting all soiled pots, washes and restacks cleaned pots on shelves  - Responsible for removal of garbage and refuse  - Mopping, scrubbing, rinsing and polishing hard floors - Washing walls and ceiling tiles - Cleaning and sanitizing all cooking equipment  - Proper maintenance and distribution of company assets  - Setting up dishwashing machine - Stacking and stores clean dishes in proper kitchen areas - Recognizing and using appropriate chemicals - Cleaning all floors
Job ID
2021-83896
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Gaming at Mahoning Valley Race Course

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