Penn National Gaming, Inc.

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Search Results Page 21 of 67

Job Locations US-CO-Black Hawk
Starting pay $14/hr. plus TipsGreets guests in a timely manner with a smile and a pleasant disposition. - Must be familiar with menu, preparation of food, and prices. - Uses suggestive selling techniques. - Takes guest’s order and accurately inputs it into the computer/register. - Follows all cash handling procedures. - Completes assigned side work and any additional daily tasks. - Maintains cleanliness and supplies in side stations; cleans and wipes down workstation utensils before and after each assignment. - Stocks foods in their proper place in food storerooms and rotates stock as necessary. - Replenishes assigned workstation with hot and/or cold foods by transporting prepared foods from the kitchen to the proper area in a timely manner. - Adheres to regulatory, departmental, and company policies.
Job ID
2021-80710
Starting Salary
USD $14.00/Hr.
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-CO-Black Hawk
Starting pay $14/hr. plus experiential increases - Greets guests in a timely manner with a smile and a pleasant disposition. - Must be familiar with menu, preparation of food, and prices. - Uses suggestive selling techniques. - Takes guest’s order and accurately inputs it into the computer/register. - Follows all cash handling procedures. - Completes assigned side work and any additional daily tasks. - Maintains cleanliness and supplies in side stations; cleans and wipes down workstation utensils before and after each assignment. - Stocks foods in their proper place in food storerooms and rotates stock as necessary. - Replenishes assigned workstation with hot and/or cold foods by transporting prepared foods from the kitchen to the proper area in a timely manner. - Adheres to regulatory, departmental, and company policies.
Job ID
2021-79784
Starting Salary
USD $14.00/Hr.
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-IL-Joliet
- Performs a variety of duties relating to working in the food outlets and the services of food and/or beverages.  - Responsible for cash handling in the Deli and Team Member Dining Room.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Maintains a professional appearance at all times, clean and well-groomed as per standard.- Stocks counters, displays, salad bar, and steam table in a neat and timely fashion.- Provides friendly, quick, professional service, demonstrating willingness to serve guests with a smile.- Checks to ensure that all foods are displayed attractively as per departmental standard.- Requisitions items needed for the following day based on given par levels: involved in food preparation and presentation.- Maintains appropriate portion controls per standards.- Keeps all work areas clean and in order; cleans equipment thoroughly.- Handles foods appropriately, maintaining proper food handling, safety, and sanitation standards.- Informs Supervisor when food quantities are low.- Cleans floor and work station thoroughly before leaving the area for other assignments.- Knows menu items, takes orders, and completes transactions at point of sale to assure cash drawer balances.- Completes opening and closing duties as assigned.- Other duties as assigned.
Job ID
2021-78425
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Joliet
Job Locations US-IN-Lawrenceburg
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Administers all aspects of food preparation, ensuring kitchen is clean, well-stocked, and problem-free.- Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining cost control methods and procedures by monitoring consistent pars and inventory in each restaurant.- Assists Sous Chef with administrative duties. - Assists with maintaining established quality assurance procedures to ensure acceptable Health Department and customer service standards. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78113
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-PA-Grantville
.Responsible for providing guidance and daily supervision to staff in the department.  Supports and administers operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.Responsible for supporting compliance to departmental budgets.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. Supports maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant. Assists Sous Chef with administrative duties.Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78942
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-CO-Black Hawk
- Responsible for directing the overall operations and staff of the IT department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for preparing, monitoring, and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to Executive Management/GM. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Collaborates closely with the Corporate information Technology organization regarding cross functional governance, architecture, standards, etc.- Plans, develops, organizes, implements, directs, and evaluates the property's information and technology functions. - Participates in the development of the corporation's strategic logics to include plans and programs as a strategic partner, but particularly from the perspective of the impact on information and technology. - Translates the strategic logics and tactical business plans into operational plans and systems structures. - Manages the remote access process. - Evaluates and advises on the effect of long-range planning of new strategies and regulatory action as those items impact the technical operating platforms of the property. - Develops design and implementation strategies to ensure property is kept abreast of technology trends within the industry in accordance with enterprise governance and architectural standards. - Develops integration strategies to ensure optimal efficiency of computer systems and programs with existing end users. - Develops and maintains disaster recovery strategies to ensure business continuance in case of systems failures in accordance with enterprise governance and architectural standards. - Ensures adequate processing and storage capacity for growing business demands based on customer volumes. - Continually reassesses the competitiveness of all information assets against the relevant comparable companies, industries, and markets. - Establishes credibility throughout the property with management and employees in order to be an effective listener and problem solver of information issues. - Develops appropriate policies and procedures to ensure the integrity of all deployed information systems in accordance with enterprise governance and architectural standards. - Coordinates the interdepartmental efforts relative to information systems throughout the property. - Provides technical advice and knowledge to Executive team. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80796
Starting Salary
USD $97,000.00/Yr.
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-OH-Columbus
This position is pending regulatory approval.- Responsible for directing the overall operations and staff of the CRM team for assigned region. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Leads the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies.- Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function.- Oversees strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to Executive Management.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as a positive and innovative ambassador for CRM team. Implements innovative business trends to ensure campaign success.- Works closely with Corporate IT to supervise data flows, upgrades, testing, troubleshooting and version control of the CRM platform and business intelligence tools.- Ensures offers are pushed out successfully by CRM time in real time.- Monitors competitor CRM and loyalty programs and proactively implements positive changes into current CRM strategy. Continuously improves program performance, player value, and profitability by testing and adopting best practices in real time.- Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs.- Responsible for overall retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (ROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social).- Works closely with the VP Marketing to develop and enhance KPIs to manage and support the success of the CRM marketing channels, campaigns, and programs.- Works closely with the marketing analytics team to build and monitor dashboards to track and optimize CRM channel performance. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77206
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Columbus
Job Locations US-PA-Philadelphia
- Provide technical vision and oversee the entire data platform, leading all technology and system design/architecture decisions related to data engineering and data science- Lead data scientists and data engineers in architecting and delivering solutions that fulfill the business’s information needs and align with the engineering leadership’s vision and strategy- Lead the data team in designing, developing, and deploying a big data stack and data processing infrastructure platform- Cultivate relationships with internal and external stakeholders and prioritize development based on the needs of the business- Engage an end-to-end approach by ingesting and connecting all available relevant data in an efficient manner- Build and maintain tools and services to support data ingestion, discovery, lineage for ETL and streaming- Provide advice, guidance, direction, and authorization to carry out major plans and procedures to ensure schedule attainment, product development process adherence, and performance and budget targets are met
Job ID
2021-78610
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-NM-Hobbs
ESSENTIAL DUTIES AND RESPONSIBILITIES- Responsible for directing the overall operations and staff of the Finance department in the following areas; GL, Warehouse, Cage, and Soft Count.- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving deadlines.Responsible for assisting in preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives.  Reports budget concerns / deviations to the Executive Management / GM. - Responsible for the development, maintenance, and documentation of the Accounting System of internal Control. - Plans, coordinates, and executes an efficient accounting and financial reporting system which provides data, as directed by the Parent Company, to the Parent Company for purposes of internal and external Financial Reporting as required by, among other Regulatory Bodies, The Securities and Exchange Commission (including requirements under Sarbanes-Oxley), the internal Revenue Service. - Responsible for all regulatory compliance related to Accounting System of internal Controls as required by, among other agencies and governing bodies. - Creates and maintains a periodic, quality internal reporting process to be used by Company Management for purposes of analyzing results of operations and making business and operating decisions about the direction of the Company. - Brings plans for operating efficiency to the attention of Management and assists in implementation of developed processes.- Responsible for the annual Company Budget and Capital Plan, inclusive of planning, executing and reporting on the variances from actual operating results.- Responsible for developing and maintaining a qualified staff that has the capabilities of executing the  required actions necessary for complying with all Financial Reporting and Accounting internal Controls as outlined by the Company.- Continuously maintains knowledge and understanding of rules and regulations as promulgated by, among other governing bodies, Generally Accepted Accounting Principles, the Securities and Exchange Commission, the internal Revenue Service, and the Department of Revenue for the state jurisdiction and State Gaming Control Board.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80155
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-PA-Grantville
This position is responsible for omnichannel loyalty marketing including Hollywood Casino at Penn National Race Course, Hollywood Casino Morgantown, Hollywood Casino York, and integration with partners including Penn Interactive and Barstool Sports.- Responsible for directing the overall operations and staff of the omnichannel loyalty and marketing department. - Develops, implements and manages operational goals and monitors achievements of performance and revenue goals as it relates to the mychoice loyalty program and all associated channels: Casino, Social Gaming, iGaming and Barstool Sports.- Develops and executes the omni channel loyalty marketing strategic plans to optimize acquisition, retention, revenue growth, penetration rates and market share.- Partners with the acquisition and corporate marketing teams to identify events and promotions for inclusion of iGaming VIP guests.- Responsible for creating innovative new events and promotions to cross promote iGaming VIP guests with the property VIP’s to increase loyalty to the online gaming brands.- Partners with iGaming VIP Teams to effectively manage shared players.- Builds and maintains loyalty through the development of sustained and effective relationships among valued VIP customers across all channels; establishes and maintains relationships with industry influencers, key community and strategic partners.- Sets aggressive and measurable goals for omnichannel marketing staff with regards to revenue growth, penetration rates, cross property play with all VIP segments. - Develop KPI’s for tracking and managing strategies and goals.- Ensures that scheduling is done in an effective and efficient manner to ensure coverage at peak time to support VIP customers and events, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Ensure effective control of marketing results and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets. - Responsible for assessing, anticipating and reacting to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions for casino and online gaming. - Actively supervises the successful completion of host special events on property and on-line, collaborating with other departments as needed.- Vendor coordination, management and negotiation. Responsible for accuracy and timeliness of all charges and payments relating to vendor efforts.- Guide preparation of marketing activity reports and present to executive management.
Job ID
2021-80393
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
SUMMARY:The Director of Planning & Analysis is a strategic partner to property and corporate leadership, providing insight and recommendations into our businesses and the markets in which they operate.  The Director of P&A is a trusted advisor, using data to drive new ideas, improvements, and recognize opportunities.   ESSENTIAL RESPONSIBILITIES AND DUTIES:The following and other duties may be assigned as necessary:This position serves Hollywood Casino at Penn National Race Course, The Meadows Racetrack & Casino, Hollywood Casino Morgantown, Hollywood Casino York, Hollywood Casino at Charles Town, WV and Hollywood Casino at Perryville, MD. This position reports directly to the Vice President and General Manager at each property it serves.- Responsible for directing the overall operations and staff of the Planning & Analysis department. Teaches and develops P&A talent across assigned properties.  - Partners with regional, property, and corporate leadership to provide insight and recommendations into how to improve our businesses. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Partners with property, corporate marketing, and Marketing Communication Centers to develop comprehensive reviews of market opportunities and understanding of marketing programming results.  Makes recommendations to all parties to improve revenues and drive profitability through marketing programs, including online where applicable. - Encourages learnings across property departments, different markets, different platforms, and regions.  Promotes cross-property strategies.- Develops, maintains, and distributes key operating metrics to evaluate attainment of company’s operating, service, and financial objectives. Makes data-based recommendations for improvement. - Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. - Demonstrates intellectual curiosity for the business and industry.  Responsible for maintaining updated knowledge of industry trends and using knowledge to drive change. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters. 
Job ID
2021-80345
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Washington
SUMMARY:The Director of Planning & Analysis is a strategic partner to property and corporate leadership, providing insight and recommendations into our businesses and the markets in which they operate.  The Director of P&A is a trusted advisor, using data to drive new ideas, improvements, and recognize opportunities.   ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary Hollywood Casino at Penn National Race Course, Hollywood Casino at Morgantown, Hollywood Casino at York, The Meadows Casino and Racetrack, Hollywood Casino at Charles Town, and Hollywood Casino Perryville. This is in addition to the channels in the states in which we operate online: - Responsible for directing the overall operations and staff of the Planning & Analysis department. Teaches and develops P&A talent across assigned properties.  - Partners with regional, property, and corporate leadership to provide insight and recommendations into how to improve our businesses. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Partners with property, corporate marketing, and Marketing Communication Centers to develop comprehensive reviews of market opportunities and understanding of marketing programming results.  Makes recommendations to all parties to improve revenues and drive profitability through marketing programs, including online where applicable. - Encourages learnings across property departments, different markets, different platforms, and regions.  Promotes cross-property strategies.- Develops, maintains, and distributes key operating metrics to evaluate attainment of company’s operating, service, and financial objectives. Makes data-based recommendations for improvement. - Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. - Demonstrates intellectual curiosity for the business and industry.  Responsible for maintaining updated knowledge of industry trends and using knowledge to drive change. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80295
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
The Meadows Casino Racetrack
Job Locations US-IL-Joliet
- Oversees the operations of the Security, Facilities, and Housekeeping functions. - Develops programs to enhance the protection of assets, reduce company liability, and provides a clean customer environment. - Ensures that company operations are conducted in compliance with federal, state, and local law, including state gaming regulations. - Conducts investigations of criminal activity.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Develops and implements goals for the Security, Housekeeping, and Facilities departments.- Ensures consistency in departmental policies and procedures for the property.- Evaluates activities affecting integrity and liability issues and modifies internal controls, policies, or procedures to remedy the problem.- Reviews activity reports to monitor performance of respective functions.- Collaborates with other department heads formally and informally to ensure efficient and effective procedures are being utilized.- Aids in the development and constant monitoring of the operating budget for the Security, Facilities, and Housekeeping departments. - Proposes capital improvements.- Monitors team member and guest claims; ensures all procedures facilitate the investigation and administration of the claims to minimize the company’s exposure.- Monitors the safety programs and makes proposals to minimize the physical risks to our team members and guests.- Develops and maintains a close working relationship with the enforcement arm of our regulators.- Conducts internal investigations regarding criminal conduct or any other sensitive issue.- Ensures that company cleanliness standards are maintained by the Housekeeping and Facilities departments.- Keeps abreast of products to improve Housekeeping quality standards and/or efficiencies.- Develops management staff through mentoring, counseling, or guidance.- Conducts inspections of the facilities and indicates areas for improvement.- investigates and recommends expansion or development projects to further the property’s profits.- Ensures the key company personnel are aware of all major integrity/liability issues.- Other duties as assigned.
Job ID
2021-79030
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Hollywood Casino Joliet
Job Locations US-IA-Council Bluffs
- Performs daily cleaning projects as directed by supervisors. - Cleans all floor mats; sweeps and mops all kitchen floors to remove food, debris, and grease; cleans behind and under all equipment. - Maintains hood vent system and ovens. - Cleans and sanitizes all garbage cans. - Maintains adequate inventory of supplies needed to perform job function. - Responsible for proper storage of all equipment (e.g. china, glass, silver, cooking equipment, and utensils). - Ensures the cleanliness of all floors, walls, dishes, pots, etc. - Ensures “Wet Floor” signs and other markers are used. - Ensures kitchen workers have and use the proper equipment necessary for the job (e.g. gloves, goggles, cleaning solutions, etc.). - Ensures that all equipment functions properly; reports malfunctions promptly. - Assists kitchen utility personnel with duties when necessary as directed by supervisor. - Assists other outlets with cleaning projects or restocking supplies. - Assists in training kitchen workers in all aspects of safety. - Trains kitchen personnel on proper cleaning solution usage and safety applications. - Responsible for organization and proper storage of cleaning solutions and supplies. - Maintains the levels and standards of cleanliness and safety set by the company, the Health Department, and OSHA. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-77346
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-WV-Charles Town
- Prepares tableware for washing. - Collects all soiled pots; washes and restacks cleaned pots on shelves. - Responsible for removal of garbage and refuse. - Mops and sweeps floors. - Washes walls and ceiling tiles. - Cleans and sanitizes all cooking equipment. - Responsible for proper maintenance and distribution of company assets. - Sets up dishwashing machine. - Stacks and stores clean dishes in proper kitchen areas.
Job ID
2021-80428
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Adhere to all Food and Beverage Policies. - Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees. - Understand and perform opening station requirements. - Stock condiment station(s) with appropriate food, beverage, and paper products; identify and perform product rotation requirements. - Welcome all guests with a SMiLE and sincere greeting. - Remove food trays from dining room. - Remove trash from dining room and place into trash hauler(s). - Maintain cleanliness and orderliness of dining room tables, chairs, and banquettes. - Maintain cleanliness of dining room floors. - Maintain cleanliness of dining room trash receptacles. - Maintain cleanliness of area’s counter, glass, and brass. - THANK all guests and wish them well. - Maintain work station in a clean, safe, and sanitized manner at all times. - Communicate guests’ issues, concerns, and/or problems to management. - Understand and adhere to all board of health, property, and departmental safety practices. - Understand and perform closing station requirements.
Job ID
2021-80425
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-IN-Lawrenceburg
- Retrieves supplies for Room Attendants and ensures that all supply carts are completely stocked with supplies, complimentary items, and linens prior to the start of cleaning rounds. - Hands out clean linens to all Room Attendants and assists with loading linens on supply carts.- Delivers supplies to Room Attendants during the day as needed. - Using a variety of cleaning agents, cleans all service areas such as vending machines, ice machines, and lobby ashtrays. - Takes soiled linens out to laundry area and delivers clean linens to supply room. - Takes all acquired trash out to trash dumpsters as needed. - Assists in cleaning of hotel rooms.- Provides guests with requested items.- Cleans and maintains all public areas including restrooms, lobby, fitness center, business center, stairwells, corridors, elevators, etc. - Cleans all carpets, including hotel rooms. - Performs monthly and quarterly maintenance of beds, window treatments, carpets, etc. - Provides positive communication and uses Hilton CARE Culture skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2021-79513
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other Hotel-related duties when necessary. - Keeps supervisor informed of any problems. - If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - Accurately enters all reservations into the computer system according to departmental policy and procedure. - Provides information to guests regarding local services and events. - Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. - Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures. - Remains current on all casino activities and assists guests with all inquiries. - Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization. - Maintains an operating bank, renders bills, and issues change. - Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino. - Responsible for the control of safe deposit transactions. - Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. - Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner. - Takes appropriate steps to maintain Hotel security and safety. - Handles PBX switchboard as directed. - Provides positive communication and uses Hilton CARE Culture skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
Job ID
2021-79169
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Responsible for providing guidance and daily supervision to staff in the Hotel Housekeeping department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Assists with supervision of daily cleaning of occupied rooms and preparation of rooms for new check-ins. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures that guest rooms are well maintained and in proper repair. - Assists with inventory items, such as linen and supplies, and ensures they are tracked and accounted for daily. - Assists with special requests from the Front Desk. - inspects all vacant rooms to ensure housekeeping specifications are met. - Reports all maintenance problems and assures protection of all hotel property from possible damage. - Maintains knowledge of and compliance with all safety and health standards set by OSHA and local Health Department. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-77819
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- RetrIeves supplIes for Room Attendants and ensures that all supply carts are completely stocked wIth supplIes, complImentary Items, and lInens prIor to the start of cleanIng rounds. - Hands out clean lInens to all Room Attendants and assIsts wIth loadIng lInens on supply carts. - DelIvers supplIes to Room Attendants durIng the day as needed. - UsIng a varIety of cleanIng agents, cleans all servIce areas such as vendIng machInes, Ice machInes, and lobby ashtrays. - Takes soIled lInens out to laundry area and delIvers clean lInens to supply room. - Takes all acquIred trash out to trash dumpsters as needed. - AssIsts In cleanIng of hotel rooms. - ProvIdes guests wIth requested Items. - Cleans and maIntaIns all publIc areas IncludIng restrooms, lobby, fItness center, busIness center, staIrwells, corrIdors, elevators, etc. - Cleans all carpets, IncludIng hotel rooms. - Performs monthly and quarterly maIntenance of beds, wIndow treatments, carpets, etc. - ProvIdes posItIve communIcatIon and uses HIlton CARE Culture skIlls wIth every patron and co-worker. - Performs dutIes In a safe manner; reports any potentIal safety hazards to management staff. - Performs any reasonable, temporarIly assIgned job dutIes outsIde the posItIon�s job descrIptIon, where, In the Company�s judGMent, those dutIes are necessary In the Interest of effIcIency, productIvIty, or guest servIce.
Job ID
2020-76609
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Lawrenceburg

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