Penn National Gaming, Inc.

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Job Locations US-PA-Grantville
- Officers are employed to protect property and life and enforce safety regulations by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform and complete all duties necessary to comply with PGCB mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation, inspection, cancellation, and destruction, re-issuance of poker cards, and transport of locked chip carriers and documents to and from the Chip Bank. - through alertness, diligence, specified procedures, and proactive attention to potential danger and security risks, the Security Officer shall protect our guests, our property, and our staff from harm or loss. - Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned Security post, in order to oversee the comfort, safety, and security of our guests. - Examine various points of entry to determine that they are secure. - Conduct inspections, in accordance with procedures, to ensure equipment and facilities are in a safe condition. - Watch for and conduct timely reporting of irregularities such as fire hazards, leaking water pipes, and security doors left unlocked to the appropriate authority. - Guard against theft of company property. - Greet all guests and staff in a positive, friendly, and professional manner. - Regulate vehicle and pedestrian traffic at plant entrance to maintain orderly flow, as directed. - With care and professionalism, ensure compliance of Hollywood Casino's responsibility to prevent over-consumption of alcohol.
Job ID
2021-83753
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Administers First Aid treatment to sick or injured persons as well as working as member of the Security department in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform and complete all duties necessary to comply with Pennsylvania Gaming Control Board mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation, inspection, cancellation, and destruction, reissuance of poker cards, and transport of locked chip carriers and documents to and from the Chip Bank. - Respond to instructions from Security Podium or Fire Command regarding medical emergencies. - Monitor communication equipment to maintain contact with dispatcher. - Remove or assist in removal of victims from scene of accident or catastrophe. - Determine nature and extent of illness or injury, or magnitude of catastrophe, to establish First Aid procedures to be followed or need for additional assistance, basing decisions on statement of persons involved, examination of victims, and knowledge of emergency medical practice. - Administer prescribed First Aid treatment at site of emergency, performing such activities as application of splints, administration of oxygen, treatment of minor wounds or abrasions, or administration of artificial resuscitation. - Communicate with arriving medical personal regarding further treatment and assist with the removal of victims. - Assist arriving medical personal to obtain and record information related to victims' vital statistics and circumstances of emergency. - Maintain medical and communications equipment and replenish First Aid equipment and supplies. - Assist in controlling crowds, protecting valuables, or performing other duties at scene of catastrophe. - Be prepared to respond to medical emergencies while performing the following essential duties and responsibilities: - through alertness, diligence, specific procedures, and proactive attention to potential danger and security risks, the Security Officer shall protect our guests, our property, and our staff from harm or loss. - Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned Security post, in order to oversee the comfort, safety, and security of our guests. - Examine various points of entry to determine that they are secure. - Conduct inspections, in accordance with procedures, to ensure equipment and facilities are in a safe condition. - Watch for and conduct timely reporting of irregularities such as fire hazards, leaking water pipes, and security doors left unlocked to the appropriate authority. - Guard against theft of company property. - Greet all guests and staff in a positive, friendly, and professional manner. - Regulate vehicle and pedestrian traffic to maintain orderly flow as directed. - With care and professionalism, ensure compliance of Hollywood Casino at Penn National Race Course’s responsibility to prevent over-consumption of alcoholic beverages.
Job ID
2021-84783
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Acknowledge guests with a warm verbal greeting and eye contact, in accordance with our Red Carpet Customer Service training, present menus, and promptly take order. - Establish rapport with guests providing outstanding customer service and creating a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.   - Act as guide of guest's dining experience/ambassador of good will. - Prepare restaurant and table for service. - Manage assigned section and provide superb service following the service standards. - Show enthusiasm towards guest and product. - Help fellow servers; maintain a team mentality.  - Accurate computer input of orders and delivery of food, wine, and beverages. - Reconcile checks, thank guest, and invite them back. - Clear and reset tables. - Maintain awareness of guest alcohol intake in accordance with RAMP guidelines. - Stock side stations throughout the shift; perform opening/closing side work.
Job ID
2021-82106
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for circulating through an assigned area of the casino floor along with other team members to monitor guest service; handle all guest questions, problems, and requests in order to assist in reaching profitability, guest satisfacation, workforce strength, and compliance goals.  - Ensure all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance with departmental standards. - Handle the payment of all manual, hand-paid slot machine jackpots. - Answer questions related to slot machines as well as general property information. - Promote features of the Slot Player's Club and assist in Slot promotions, as required. - Sign up guests into the Slot Player's Club. - investigate and resolve issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems. - Exchange large bills (currency) for smaller at the request of guests. - Assist with additional technical and service issues, as required. - Perform routine preventative maintenance on slot machines and related equipment as deemed necessary.
Job ID
2021-83170
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for circulating through an assigned area of the casino floor along with other team members to monitor guest service; handle all guest questions, problems, and requests in order to assist in reaching profitability, guest satisfacation, workforce strength, and compliance goals.  - Ensure all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance with departmental standards. - Handle the payment of all manual, hand-paid slot machine jackpots. - Answer questions related to slot machines as well as general property information. - Promote features of the Slot Player's Club and assist in Slot promotions, as required. - Sign up guests into the Slot Player's Club. - investigate and resolve issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems. - Exchange large bills (currency) for smaller at the request of guests. - Assist with additional technical and service issues, as required. - Perform routine preventative maintenance on slot machines and related equipment as deemed necessary.
Job ID
2021-81255
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for the overall maintenance and repair of slot machines, slot systems, and related eqiupment; peform routine maintenance on machines in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Diagnose and repair all technical problems associated with slot machines and related equipment. - Perform routine maintenance on all slot machines and related equipment per manufacturer's specifications. - Diagnose and repair all technical problems associated with ACSC slot system and the central control computer server system. - install, remove, and modify slot machines and related equipment as directed, including full preparation of slot machines for play. - Generate computer reports relating to slot performance and maintenance, as required. - Assist with guest service problems and inquiries.
Job ID
2021-84806
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Observe the facility via the CCTV system in a professional manner in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - HCPN's Surveillance department employees shall be independent of all other departments. - A present or former Surveillance department employee may not accept employment as a key employee or gaming employee with the same licensee for whom he/she was previously employed as a Surveillance department employee unless 1 year has passed since the former Surveillance department employee worked in the Surveillance department. The present or former Surveillance department employee may file a written petition requesting the Board to waive this restriction and permit the employment of a present or former Surveillance department employee in a particular position. The Board may grant or deny the waiver upon consideration of the following factors:  - Whether the former Surveillance department employee will be employed in a department or area of operation that the Surveillance department monitors. - Whether the surveillance and security systems of HCPN will be jeopardized or compromised by the employment of the former Surveillance department employee in the particular position. - Whether the former Surveillance department employee's knowledge of the procedures of the Surveillance department would facilitate the commission by any person of irregularities or illegal acts or the concealment of any actions or errors. - The clandestine monitoring of the gaming conducted at the slot machines.  - The clandestine monitoring of the operations conducted at and in the Cashiers' Cage and any satellite cage. - The clandestine monitoring of the operations conducted at automated bill breaker machines, automated gaming voucher and coupon redemption machines, automated jackpot payout machines, and automated teller machines.  - The clandestine monitoring of the count processes conducted in the Count Room. - The clandestine monitoring of the movement of cash and slot cash storage boxes. - The clandestine monitoring of the entrances and exits, the Gaming Floor, and the Count Room. - The clandestine monitoring of the gaming conducted at the table games. - The clandestine surveillance of the operation of any satellite cage or Poker Room Cage. - The clandestine surveillance of the storage areas used for the storage of chips, plaques, cards, dice, Sic Bo shakers, Pai Gow tiles, and other equipment used to conduct table games. - The video recording of movements of table games boxes. - Recording questionable activity for review and possible use as evidence in court. - Preparation of daily logs and complete incident reports as circumstances dictate. - When assigned to the CCTV monitoring room, “patrol” the facility through the use of pan, tilt, and zoom cameras and record all pertinent activity on the digital recording system. - Ensure compliance with applicable laws and regulations. - Ensure that proper security and chain of custody is maintained on all departmental evidence. - Perform other duties as assigned by the Surveillance Supervisor.
Job ID
2021-80667
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Observe the facility via the CCTV system in a professional manner in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - HCPN's Surveillance department employees shall be independent of all other departments. - A present or former Surveillance department employee may not accept employment as a key employee or gaming employee with the same licensee for whom he/she was previously employed as a Surveillance department employee unless 1 year has passed since the former Surveillance department employee worked in the Surveillance department. The present or former Surveillance department employee may file a written petition requesting the Board to waive this restriction and permit the employment of a present or former Surveillance department employee in a particular position. The Board may grant or deny the waiver upon consideration of the following factors:  - Whether the former Surveillance department employee will be employed in a department or area of operation that the Surveillance department monitors. - Whether the surveillance and security systems of HCPN will be jeopardized or compromised by the employment of the former Surveillance department employee in the particular position. - Whether the former Surveillance department employee's knowledge of the procedures of the Surveillance department would facilitate the commission by any person of irregularities or illegal acts or the concealment of any actions or errors. - The clandestine monitoring of the gaming conducted at the slot machines.  - The clandestine monitoring of the operations conducted at and in the Cashiers' Cage and any satellite cage. - The clandestine monitoring of the operations conducted at automated bill breaker machines, automated gaming voucher and coupon redemption machines, automated jackpot payout machines, and automated teller machines.  - The clandestine monitoring of the count processes conducted in the Count Room. - The clandestine monitoring of the movement of cash and slot cash storage boxes. - The clandestine monitoring of the entrances and exits, the Gaming Floor, and the Count Room. - The clandestine monitoring of the gaming conducted at the table games. - The clandestine surveillance of the operation of any satellite cage or Poker Room Cage. - The clandestine surveillance of the storage areas used for the storage of chips, plaques, cards, dice, Sic Bo shakers, Pai Gow tiles, and other equipment used to conduct table games. - The video recording of movements of table games boxes. - Recording questionable activity for review and possible use as evidence in court. - Preparation of daily logs and complete incident reports as circumstances dictate. - When assigned to the CCTV monitoring room, “patrol” the facility through the use of pan, tilt, and zoom cameras and record all pertinent activity on the digital recording system. - Ensure compliance with applicable laws and regulations. - Ensure that proper security and chain of custody is maintained on all departmental evidence. - Perform other duties as assigned by the Surveillance Supervisor.
Job ID
2021-81032
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- The Table Games Dealer is responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game. - As the Table Games Dealer, you will be responsible for ensuring gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft. - As part of your Dealer responsibilities you will be required to provide customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest. - This position is responsible for directly monitoring casino gaming activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals.  - Provide encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting, and professional working environment for our staff and a pleasant and entertaining experience for our guests. - Providing superior customer service in accordance with Red Carpet Service Standards. - Demonstrate knowledge of and the ability to deal table games offered by the casino.  - Reconcile potential conflicts with guests regarding the rules and conduct of game play.  - Responsible for game protection including the identification of potential card counters, game accuracy, and pace of table game play.  - Conduct all procedures associated with opening and closing the shift including preparing dice, cards and associated gaming equipment as well as accuracy completing all table games transactions required.  - Assist in the handling of all guest-related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits.  - May be required to perform duties outside of normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services.  - Participate in ongoing training and successful completion of additional games as deemed necessary. 
Job ID
2021-83485
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- The Table Games Dealer is responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game. - As the Table Games Dealer, you will be responsible for ensuring gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft. - As part of your Dealer responsibilities you will be required to provide customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest. - This position is responsible for directly monitoring casino gaming activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals.  - Provide encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting, and professional working environment for our staff and a pleasant and entertaining experience for our guests. - Providing superior customer service in accordance with Red Carpet Service Standards. - Demonstrate knowledge of and the ability to deal table games offered by the casino.  - Reconcile potential conflicts with guests regarding the rules and conduct of game play.  - Responsible for game protection including the identification of potential card counters, game accuracy, and pace of table game play.  - Conduct all procedures associated with opening and closing the shift including preparing dice, cards and associated gaming equipment as well as accuracy completing all table games transactions required.  - Assist in the handling of all guest-related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits.  - May be required to perform duties outside of normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services.  - Participate in ongoing training and successful completion of additional games as deemed necessary. 
Job ID
2021-82567
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- The Table Games Dealer is responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game. - As the Table Games Dealer, you will be responsible for ensuring gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft. - As part of your Dealer responsibilities you will be required to provide customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest. - This position is responsible for directly monitoring casino gaming activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals.  - Provide encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting, and professional working environment for our staff and a pleasant and entertaining experience for our guests. - Providing superior customer service in accordance with Red Carpet Service Standards. - Demonstrate knowledge of and the ability to deal table games offered by the casino.  - Reconcile potential conflicts with guests regarding the rules and conduct of game play.  - Responsible for game protection including the identification of potential card counters, game accuracy, and pace of table game play.  - Conduct all procedures associated with opening and closing the shift including preparing dice, cards and associated gaming equipment as well as accuracy completing all table games transactions required.  - Assist in the handling of all guest-related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits.  - May be required to perform duties outside of normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services.  - Participate in ongoing training and successful completion of additional games as deemed necessary. 
Job ID
2021-78798
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Perform general cleaning duties in public areas of the Casino Facility using specialized equipment. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, museum, elevators, escalators, and back-of-house employee locations (e.g., locker rooms, administrative offices, etc.). - Carpet cleaning in halls and corridors, unobstructed, and obstructed spaces by cleaning edges, spot cleaning, shampooing, and pile lifting with specialized equipment, as directed. - Perform specialized cleaning duties for floor surfaces such as marble, tile surfaces, wood flooring, terracotta surfaces, etc., in halls and corridors, unobstructed, and obstructed spaces by dust mopping, wet mopping and rinsing, scrubbing (spray buffing), stripping, sealing, and polishing floors using heavy duty specialized equipment, as directed. - Perform dusting and polishing duties on slot machines, artwork, pictures, walls, columns, stairwells, brass surfaces, baseboards, waste cans, furniture, and fixtures to the highest established standards. - Perform cleaning duties on windows and doors while utilizing tools to achieve established high standards. - Remove all trash and debris; clean all trash cans in assigned zone areas. - Prompt attention to cleaning up spills, accidents, or debris. - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and fortHRight with information about our property and services. - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
Job ID
2021-82248
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Penn National Race Course

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