Penn National Gaming, Inc.

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Job Locations US-LA-Lake Charles
The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position. - Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - Creates chemical and irrigation application plans. - instructs and/or trains golf course maintenance workers regarding preventative maintenance and the proper cleaning and safe operation of chemical application equipment. - Maintains appearance and health of turf; while, maintaining irrigation system. - instructs golf maintenance attendants in routine maintenance of turf and irrigation system. - Applies pesticides and fertilizers to turf and ornamental plantings. - Advises the Golf Maintenance Manager of needed chemical applications and irrigation preventative maintenance. - Maintains and repairs chemical application equipment and other golf maintenance equipment and structures. - Operates chemical application equipment and other light equipment in hauling materials and removing debris. - Occasionally supervises a small labor force for special projects. WORKiNG CONDiTiONS/ESSENTiAL FUNCTiONS - This position operates in a working environment that is subject to hazards associated with use of pesticides and general landscape care products, basic hand and power tools, and chemical application equipment. - This position generally works outside and is subject to all weather conditions. - Proper clothing is provided.
Job ID
2021-82182
Position Type
Regular Full-Time
Category
Other
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Pre-registers designated guests and prepares key packets. - Organizes and coordinates check-in/pre-registration procedures for arriving groups. Reviews/Tracks/Accommodates requests for room/check-out changes when possible; communicates status to appropriate staff. - Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk's daily operation. - Reviews out-of-order rooms daily. - Ensures rates match market codes and document exceptions; verifies and adjusts billing for guests. - Processes guest accounts upon check-out in an efficient and accurate manner. - Resolves service complaints according to established procedure. - Files guest paperwork or documentation; sets up/processes all guest check-ins/check-outs; performs duplicate reservation checks; blocks rooms. - Runs daily reports. - Maintains up-to-date knowledge of all property services and entertainment opportunities. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-82280
Position Type
Regular Full-Time
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- inspects guest rooms for cleanliness and quality, ensuring property standards are met or exceeded. - Reports rooms ready for occupancy. - Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current SOP’s. - Conducts daily shift pre-shifts, uniform inspection, and directs actions of all floor personnel. - Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering; prepares maintenance and work orders; follows up on completion with Engineering. - Ensures training for safe and proper usage of cleaning solutions and equipment. - Updates and maintains correct hotel room status in computer system and on boards. - Prints and maintains permanent records of the following: room occupancy, status and statistics phone logs, maintenance logs, attendance logs, lost and found logs, item request logs, GRA assignments, RQ assignments, house-person assignments, Corporate/ViP guests, group arrivals, and work orders. - Communicates with other departments as needed in order to accomplish tasks. - Verifies inventory and purchase order arrivals and proper floor inventory deliveries. - Assists management with action plans, coaching sessions, or additional training as needed. - Assists with cleaning rooms, delivering room calls, and dispatch when needed. - Maintains strict confidentiality in all company matters.
Job ID
2021-79997
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Receives internal and external calls in order to answer questions, direct calls, or provide general information. - Logs and distributes hotel guest messages and wake-up calls. - Meets department standards regarding dialogue and customer courtesy. - Monitors security calls and provides accurate information to appropriate authorities during emergencies. - Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk’s daily operation. - Resolves service issues according to established procedures. - Maintains ongoing knowledge of the property’s services and entertainment opportunities. - Performs certain Front Desk responsibilities (e.g., granting stayovers, late departures, room changes, etc.). - Dispatches service calls for the hotel such as guest requests for housekeeping items and receiving/delivering Engineering or maintenance-related guest calls. - Ensures guest needs are met by placing follow-up calls. - Maintains HotSOS database. - Contributes to the maintenance of guest preferences in HotSOS. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-81500
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages.- Gives cash refunds or credit memorandums as directed by Supervisor/Manager.- Coordinates and controls the flow of the restaurant.- Assigns stations to servers and bus persons.- Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
Job ID
2020-77642
Position Type
Seasonal
Category
Food & Beverage
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages.- Gives cash refunds or credit memorandums as directed by Supervisor/Manager.- Coordinates and controls the flow of the restaurant.- Assigns stations to servers and bus persons.- Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
Job ID
2021-78193
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the house person with department projects, as needed.- Maintains strict confidentiality in all company matters.
Job ID
2021-78540
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
JOB DUTIES AND RESPONSIBILITIES:(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - Performs all room cleaning and upkeep according to established standards. - Removes used laundry and trash from room. - Assists guests with questions or problems, ensuring guest satisfaction. - Performs work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and customer services standards - Reports hotel room facility problems related to structure, equipment, and plumbing to supervisor. - Ensures that rooms are supplied with all hard and soft goods in compliance with company policy.
Job ID
2021-78531
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
.
Job ID
2021-80548
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to established departmental and property policies and procedures regarding guest service standards. - Demonstrates ability to produce all recipes on restaurant menu in a consistent manner in accordance with menu standards. - Oversees and is directly involved in the production of all food items on restaurant menu. - Assists in work direction of kitchen staff ensuring adherence to work procedures, quality standards, and menu specifications. - Prepares a daily prep list and written daily orders; ensures par stock levels are maintained. - Maintains control of the kitchen and informs chefs if staffing levels are not appropriate based on business volumes; assumes limited accountability of supervisors in their absence. - Communicates effectively with Front of House staff. - Coaches and directs all cooks and assistant cooks to work in a productive and efficient manner; assists in training new team members as directed. - Works the line in different locations as needed: sauté, broiler, appetizer, pantry, pasta, grill, etc. - Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner; reports equipment malfunctions. - Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. - Attends company/restaurant training programs as scheduled. - Completes opening, closing, and other side duties as assigned. - Communicates as needed with Sous Chefs. - Complies with departmental policies as well as company rules, regulations, and policies set forth in the Employee Handbook. - Maintains strict confidentiality in all company matters.
Job ID
2021-80313
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Responsible for the direction and supervision of the pulling, transporting, and counting of cash boxes from slot machines, Poker, Table Games, and all Food & Beverage outlets on property in a timely, efficient, and cost-effective manner. - Responsible for performing the functions above in accordance with internal Controls and State Gaming Regulations. - Ensures key control procedures are followed. - Ensures proper maintenance of Count Room equipment. - Works professionally with other departments as needed to complete tasks. - Ensures that team members are well trained and safety conscious in the duties they perform. - Responsible for the day to day supervision of team members. - Responsible for ensuring that management is aware of unusual or unsafe occurrences during the performance of the function which could result in the loss of company assets. - Counts and verifies total funds to ensure the integrity of the count. - Writes and distributes shift reports at the completion of each count, detailing any issues that will need attention to ensure future counts run efficiently. - Transfers receipts to the Main Bank and corresponding documentation to the Accounting department on a daily basis. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-81132
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acts as a leader of the department working with and on behalf of the supervisory team; keeps team members and department leaders well-informed regarding hotel operations.- Provides training and insight to Front Desk Clerks; distributes shift work to team members as directed.- Possesses complete knowledge of Hotel Front Desk policies and procedures and assures their implementation.- Responsible for the accurate check-in and check-out of each guest.- Handles complex guest service situations such as room moves and unassigned reservations; acts as communication center between guests and various internal departments to ensure guest satisfaction.- Ensures that all guest contact is positive, informative, and thorough.- Ensures that rooms are clean prior to issuing keys.- Responsible for posting charges and settling folios for individuals, groups, and due outs communicated through Housekeeping.- Accurately enters all reservations into the computer system according to departmental policy and procedure.- Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Answers phone and assists with clerical tasks.- Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.- Maintains an operating bank, renders bills and issues change; verifies accuracy of Front Desk Clerks’ banks and audits.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the hotel/casino.- Responsible for the control of safe deposit transactions.- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Maintains knowledge of casino, hotel, community, and special events in order to provide guests with superior service.- Authorized to verify pre-approved room comping levels and to change incorrect information.- Performs as a Front Desk Clerk when necessary.- Resolves service issues according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-76275
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Operates the cash register and POS system. - Provides outstanding guest service and handles all guest and team member issues professionally and in a timely manner. - Facilitates retail sales, including guest assistance and follow-up. - Distributes shift work among Retail Clerks and assures timely completion of work; assists in the preparation of performance appraisals of Retail Clerks. - Ensures merchandise is neatly stocked and shop is clean and organized. - Places orders for merchandise as needed and by established deadlines to ensure that the outlet is stocked. - Checks Sharepoint regularly for new information and updates. - Assists in marking down items when necessary and ensures all items scan at correct price. - Receives all merchandise accurately in Stratton Warren Systems (SWS) and reports all order discrepancies to the vendor in a timely manner. - Prints tags and tags merchandise. - Performs daily, weekly, and monthly system checks to ensure all items are decrementing correctly. - Performs quarterly physical inventories, meeting all departmental standards and guidelines. - Merchandises new product and maintains orderly merchandising of current product according to company standards. - Presents a weekly pre-shift to ensure team members are informed of all current shop and property events and promotions. - Ensures stores are fully stocked at all times; makes runs to storage closets to restock as necessary. - Assists Accounts Payable with locating orders and receipts in the system to ensure timely payment and that there is no interruption in shipment of goods. - Creates ordering profiles and increases order limits when necessary. - Restocks after-hours sundries at the Front Desk daily. - Updates the Grave Team Variances report to ensure variances for after-hours sundries are being monitored. - Updates Product Mix Report with daily sales. - Troubleshoots SWS and POS system when issues arise. - Responsible for knowing and adhering to all policies and procedures in the Retail department. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-81530
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Assists in operating issues and makes decisions where deemed necessary. - inspects all areas of responsibility for safety and maintenance concerns and takes action as needed. - Opens and closes outlets in accordance with established procedure to ensure sanitation and to protect company assets. - Communicates closely with supervisor/manager on all operating issues. - Monitors supply needs for operation and cleaning and maintains par levels. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-82138
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and company policies and procedures regarding guest service standards. - Oversees daily activities and assists staff to ensure successful department operations. - Assists in the training of new Security personnel; assists with supervisory functions as business demands. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. - Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). - Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary. - Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer. - Assists leadership and prepares detailed reports on Security-related incidents that occur on company property; ensures adequate investigations are being conducted. - Attends all departmental, company, and safety/first aid training programs as scheduled. - Performs all functions of Fire Safety Office, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures. - Checks identification of all persons that appear to be under 21 years of age. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-81388
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acts as a Manager on Duty during business hours and exercises good judgment in service recovery. - Greets guests and offers assistance and/or instruction in the use of Spa; ensures all guests are being assisted in relaxation areas. - Processes register transactions for Spa services and retail purchased; utilizes POS system and ARTS to ensure that all transactions are completed correctly. - Trains Spa Front Desk staff and new Spa Attendants. - Maintains Spa facilities in clean and attractive condition. - Maintains par stock levels for Spa supplies; places orders as needed. - Schedules Spa and salon appointments. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-82021
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
.
Job ID
2021-82144
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Handles large amounts of money and maintains accountability over assigned bank. - Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the day. - Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges. - Attends all departmental and company training programs or meetings as directed. - Adheres to all departmental, property, and company policies and procedures. - Meets all departmental or company deadlines including the timely completion of drops. - Adheres to all gaming laws and regulations. - Maintains communication with all departments, team members, and guests to ensure positive experiences. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-80820
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
*This role is pending regulatory approval. - Responsible for supervising and managing staff of the CRM team.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with the Director to lead the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies. - Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function. - Oversees day to day strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Oversees all customer lifecycle communication processes across all channels (email, website, SMS, push notifications, phone, direct mail, real-time messaging).- Leads specific CRM projects designed to assist with business process, customer insights and customer interaction.  Leading projects to include, but not limited to: - Integration of automated email and push message process across lines of social casino business.- Working with concerned parties to integrate and utilize business models to optimize performance, either internally or third-party licensed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.- Serves as a positive and innovative ambassador for CRM team. Implements innovative business trends to ensure campaign success.- Ensures offers are pushed out successfully in real time.- Monitors competitor CRM and loyalty programs and proactively implements positive changes into current CRM strategy. Continuously improves program performance, player value, and profitability by testing and adopting best practices in real time.- Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs.- Responsible for retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (ROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social).- Works closely with the Director of Marketing to develop and enhance KPIs to manage and support the success of the CRM marketing channels, campaigns, and programs.- Works closely with the marketing analytics team to build and monitor dashboards to track and optimize CRM channel performance. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79017
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for Front Desk operations overnight, including overseeing Front Desk Agents, Telecommunications, and Bell staff in the performance of their duties. - Provides direction and support for all team members in order to achieve department goals and objectives. - Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards. - Oversees customer check-in/check-out. - Conducts all cash handling in accordance with established policy and monitors variances daily. - Monitors telephone communication via call monitoring system. - Authorized to verify pre-approved room comping levels and authorized to correct information as necessary. - Processes discrepancy reports, rate variations, and Credit reports. - Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy. - Coordinates ViP arrivals and ensures all arrangements have been confirmed prior to arrival. - Ensures all eligible card holders are pre-registered, and room is checked prior to arrival. - Monitors volume to ensure fast, friendly, and efficient service. - Ensures that guest problems/complaints are managed in an effective, courteous manner. - Performs the night Audit for date roll. - Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information. - Performs duties of Front Desk Agents and other Front Desk and Services team members as needed. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-79664
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles

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