Penn National Gaming, Inc.

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Job Locations US-MI-Detroit
- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Works with creative team to develop marketing collateral for campaigns as needed. Makes suggestions for improvements as needed.- Serves as liaison between CRM and Marketing Operations departments to ensure accuracy of campaigns and offers.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79907
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Greektown Casino Hotel
Job Locations US-NM-Hobbs
- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Works with creative team to develop marketing collateral for campaigns as needed. Makes suggestions for improvements as needed.- Serves as liaison between CRM and Marketing Operations departments to ensure accuracy of campaigns and offers.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79887
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-MS-Tunica Resorts
- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Works with creative team to develop marketing collateral for campaigns as needed. Makes suggestions for improvements as needed.- Serves as liaison between CRM and Marketing Operations departments to ensure accuracy of campaigns and offers.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79875
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Tunica
Job Locations US-NV-Las Vegas
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: ·         Responsible for providing guidance and daily supervision to staff in the Marketing Database area.  Supports and administers operational goals and monitors achievements of performance and profit objectives.·         Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.·         Develops, implements and executes strategies for direct marketing campaigns.·         Maintains and updates the customer database within the casino management system (CMS).·         Manages marketing reinvestment strategy for direct marketing programs.·         Manages database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.·         Responsible for setting up offers and ensuring accuracy.·         Work with Planning & Analysis to create and analyze reports.·         Works with creative team to produce direct marketing collateral.·         Creates and manages direct mail production schedule and calendar.·         Ensures database marketing campaigns are delivered on time and on budget.·         Responsible for tracking expenses related to direct marketing programs, and supporting compliance to departmental budgets.·         Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. ·         Fields customer and employee calls related to direct marketing initiatives.·         Manages relationships with outside vendors to ensure timely, accurate and cost effective production campaigns.·         Responsible for the data integrity of customer database.·         Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.·         Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81869
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Tropicana Las Vegas
Job Locations US-LA-Harvey
- Responsible for supervising and managing staff in the following areas of the Marketing Department: Special Events/Entertainment. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Responsible for planning and organizing the regularly scheduled entertainment acts for all performances on property. Dresses in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals.- Enhances guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.- Responsible for supervising and managing staff in the following areas of the Marketing Department: Special Events/Entertainment. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Responsible for planning and organizing the regularly scheduled entertainment acts for all performances on property. Dresses in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals.- Enhances guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-82304
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Boomtown New Orleans
Job Locations US-NV-Jackpot
- Responsible for supervising and managing staff in the following areas of the Marketing Department: Advertising, Promotions, and Special Events/Entertainment. - Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.  - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the overall achievement of departmental customer service goals. - Responsible for the management of all Marketing Support Services to include advertising, public relations, and internal department requests. Responsible for press releases and media correspondence in relation to marketing programs or property advertising. - Manages relationships with outside vendors to ensure timely, accurate, and cost-effective production campaigns. - Responsible for the management of all property promotions to include slot tournaments, brand promotions, and ViP events. - Creates strategic plans and calendar for promotions and host goals. - Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies. - Responsible for planning and organizing the regularly scheduled entertainment acts for all performances on property. Dresses in appropriate uniform/attire based upon event/venue, occasionally a costume may be used. - Enhances guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78659
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Cactus Petes
Job Locations US-IL-Aurora
The following and other duties may be assigned as necessary:  - Responsible for supervising and managing staff in the following areas of the Marketing Department: Coordination and creation of promotions, special events, social media, creative messaging, and other marketing duties including direct mail, promotional reinvestment, monthly expense, and P&L management as assigned. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals.- Enhances guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees regarding performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.   Promotions:  - Responsible for the management of all property Promotions to include slot tournaments, brand promotions, and marketing events.- Creates strategic plans and calendar for promotions. Manages promotional expense to appropriately align with approved budgets and provides financial forecast.- Provides input regarding media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies, including direct mail creative messaging.- Compiles promotional submissions and acts as a liaison between the Marketing department and the illinois Gaming Board as assigned. Social Media/Digital:  - Responsible for managing and overseeing the marketing efforts for all communication endeavors for the company in the social media sphere, with a consistent and appropriate voice.- Ensures social media and web is monitored for opportunities to engage in active and relevant conversations about the property.- Ensures social media and website is updated and consistent with brand and property directives.- Monitors properties' reputation management and ensures timely responses to all reviews, while ensuring clear communication on property to all appropriate parties. Special Events:  - Responsible for planning the regularly scheduled entertainment acts for all performances on property.- May assist with the planning of ViP events supported through direct mail.- May assist with the planning of specialty ViP events as assigned.
Job ID
2021-82285
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Aurora
Job Locations US-OH-Columbus
*This role is pending regulatory approval.- Assists with performing comprehensive analysis of CRM campaign and market research data.  Makes recommendations based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines.- Queries databases for counts and lists of records based on specified criteria. Escalates issues to Manager.- Prepares ad-hoc reporting.- Assists with identifying performance opportunities across marketing initiatives. - Assists in structuring of presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Assists with performing comprehensive analysis of CRM campaign and market research data.  Makes recommendations based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines.- Queries databases for counts and lists of records based on specified criteria. Escalates issues to Manager.- Prepares ad-hoc reporting.- Assists with identifying performance opportunities across marketing initiatives. - Assists in structuring of presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-79120
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Columbus
Job Locations US-MO-Riverside
Essential Duties And Responsibilities The following and other duties may be assigned as necessary:   - Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons. - Accurately completes paperwork referring to lost or stolen patron articles. - Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying. - Assists guests by directing them to appropriate areas and contact department for guest needs. - Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested. - Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program. - Work in conjunction with other departments on an as needed basis. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Adheres to all company, state, and regulatory policies and procedures. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Other duties as assigned.
Job ID
2021-80884
Position Type
Regular Part-Time
Category
Marketing & Entertainment
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-KS-Kansas City
  - Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Works directly with the promotions administrator to ensure all direct mail, ViP events and promotional events are executed correctly and follow all regulatory requirements. - Successfully utilizes the systems provided to track and record all promotional items being distributed to guests. - Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying. - Assists guests by directing them to appropriate areas and contact department for guest needs. - Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested. - Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program. - Work in conjunction with other departments on an as needed basis. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Adheres to all company, state, and regulatory policies and procedures. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-78818
Position Type
Regular Part-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-OH-Toledo
- Provides assistance in the following areas; Advertising, Casino Marketing, Special Events, Entertainment and Promotions - Helps with organization and implementation of all promotions, entertainment and special events. - Reviews upcoming events and activities to keep guests informed - Helps to keep the casino floor updated with current advertising and other forms of information - Able to promptly and accurately follow instructions given by Supervisor or Manager - Responsible for establishing an excellent rapport with guests - Apply positive communication and apply excellent interpersonal skill with our guests - Assist with other duties as assigned
Job ID
2021-81706
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Provides assistance in the following areas; Advertising, Casino Marketing, Special Events, Entertainment and Promotions - Helps with organization and implementation of all promotions, entertainment and special events. - Reviews upcoming events and activities to keep guests informed - Helps to keep the casino floor updated with current advertising and other forms of information - Able to promptly and accurately follow instructions given by Supervisor or Manager - Responsible for establishing an excellent rapport with guests - Apply positive communication and apply excellent interpersonal skill with our guests - Assist with other duties as assigned
Job ID
2021-81683
Position Type
Regular Part-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Toledo
Job Locations US-NM-Hobbs
• Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events including working the events.• Answers calls and proactively assists customers (internal and external) with their concerns. Resolves guest opportunities, conflicts or complaints on behalf of the company in a fair and equitable manner. • Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.• Assists guests by directing them to appropriate areas and contact department for guest needs while always exhibiting a friendly, helpful and courteous manner with our guests.• Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.• Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.• Work in conjunction with other departments to facilitate/ plan casino events and promotions.• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.• Adheres to all company, state, and regulatory policies and procedures.• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.• Proactively seeks out new business on the casino floor, soliciting enrollment in the loyalty program.• Maintain the confidentiality of player information such as name, address, contact information, level of play, wins, losses, number of visits, etc.• Maintain professional representation on behalf of the company at internal and external events as needed.• Plan and execute monthly displays and decorations necessary for events and promotions.• Accurately complete Rules and Regulations sheet for the state gaming control board submittals for promotions/ tournaments.• Research and contact vendors for special needs as needed.• Determine equipment needed for promotional activities and coordinate all details for the equipment.• Anticipate guests needs and respond with a sense of urgency and communicate with management if the need arises.• Ability to work well under pressure, multitask, and demonstrate ethical and cooperative behavior.• Performs all other related and compatible duties as assigned.• Follow all cleaning, sanitation and PPE position specific guidelines.
Job ID
2021-81089
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-WV-Charles Town
- Starting Rate: $14.00 per hour and $1,500.00 Sign-on Bonus Eligible- Internal applicants are not eligible for Sign-on Bonus- Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Responsible for attending the Box Office and Event Center counters as needed.  This may include but not limited to handling cash and Guest Comps.- Assists all customers (internal and external) with their concerns. - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork supporting promotions and bus. - Light clerical work to include but not limited to; using promotional software, envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Explains promotions and provides accurate and up to date information about the casino, hotel, and food and beverage outlets to guests.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2021-80450
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-OH-Columbus
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Duties may include various areas of Marketing based on promotions and calendar need.Advertising:- Coordinate marketing support services to include advertising, public relations, and internal departments.- Supports the development of press releases and media correspondence in relation to marketing programs or property advertising.Promotions:- Assist in executing promotions on property, including setup and organizing of events leading up during the month.- Monitors calendar for promotions at the property following the strategy of the promotions department. Utilizes internal and external media to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.Entertainment:- Assist in the booking and coordination of acts in the Event Center and other locations on property- Act as the entertainment point person which includes but is not limited to, ticket sales, setups in room, tear downs, A/V assistance, coordination with Marketing Managers on staffing for events, working with social media team to time and push all entertainment online through multiple social channelsSpecial Events:- Coordinate and track, as needed, groups responding to special and VIP party events. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.Customer Service:- Respond to customer service inquires in various forms not limited to but including in person, online, and via mail- Track and organize data collection regarding customer service for various departments
Job ID
2021-81982
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Columbus
Job Locations US-KS-Kansas City
Hollywood Casino Kansas Speedway is currently looking for a Marketing Specialist to join the team.   ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Produce materials (printed and online) that communicate current and upcoming promotional efforts for the customers, team members, and regulatory agencies. - Support the efforts and projects of the VP of Marketing and/or Marketing Manager as requested. - Manage and coordinate all marketing support services to include advertising, public relations, and internal departments. - Maintain and manage property website and social media. - Coordinate and track (as needed) groups responding to special and ViP party events. - Maintain and manage special events and promotions budget. - Develop, coordinate and execute all retail promotions, direct mail promotions, and special events to target retail and database customers. - Plan and organize the regularly scheduled entertainment acts for all performances on property, ensuring to stay within the forecast Special Events and Promotional budget. - Coordinate internal support related to each special event, promotion, or entertainment for all appropriate departments. - Organize and maintain files of all Marketing Programs to include artwork, analysis, and rules. - Coordinate and support the Advertising Supervisor to properly fulfill all printed material requirements for promotions, special events, entertainment, and ViP parties. - Analyze the effectiveness and success of promotions, special events, entertainment and ViP parties. - Conduct research and report on competitive offers and promotional activities. - Coordinate and track with agency and all vendors all charges and payments relating to all jobs in a timely manner. - Adhere to regulatory, department and company policies. - Meet company appearance and grooming requirements. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.  
Job ID
2021-80790
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-IN-Lawrenceburg
- Coordinate marketing support services to include advertising, public relations, and internal departments.- Supports the development of press releases and media correspondence in relation to marketing programs or property advertising.- Organizes and executes the regularly scheduled entertainment acts for all performances on property. Monitors calendar for promotions at the property following the strategy of the promotions department. Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.- Organizes and coordinates the marketing efforts for all communication efforts for the company in the social media sphere, with a consistent and appropriate voice. Monitors social media and web for opportunities to engage in active and relevant conversations about the property. Supports the property brand on social media as directed by management.- Coordinate and track, as needed, groups responding to special and VIP party events. - Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2021-80556
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-MO-St. Louis
- Under supervision, coordinate purchases, deliveries and all relevant activities to ensure successful execution of events, promotions and tournaments. - Under supervision, communicate goals and needs to supporting department to facilitate event, promotions and tournament planning.- Under supervision, coordinate supplies necessary for events, promotions and tournaments to ensure the timely procurement of necessary parts and that par inventory is maintained; coordinates the upkeep and maintenance of equipment to ensure proper operation.- Execution of events, promotions and tournaments.- Perform other duties as assigned by management.
Job ID
2021-79765
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
River City Casino & Hotel
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Coordinate marketing support services to include advertising, public relations, and internal departments.- Supports the development of press releases and media correspondence in relation to marketing programs or property advertising.- Organizes and coordinates the marketing efforts for all communication efforts for the company in the social media sphere, with a consistent and appropriate voice. Monitors social media and web for opportunities to engage in active and relevant conversations about the property. Supports the property brand on social media as directed by management.- Monitors and responds to online reviews/reputation management for the property within established guidelines. - Conducts social media and internet research activities for the property marketing team as applicable.- Provides organic social media analytics reporting as needed.
Job ID
2021-81638
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
M Resort
Job Locations US-OH-Toledo
.ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Greets guests actively engaged in gaming and assists team members in player identification.- Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation.- Maintains knowledge of credit procedures and encourages the use of credit when appropriate.- Encourages guest visitation through written correspondence and telemarketing.- Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.- Analyzes and coordinates in-house invitation lists with Manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance to the Manager as needed.- Provides professional representation at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-80895
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Toledo

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