Penn National Gaming, Inc.

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Search Results Page 20 of 33

Job Locations US-PA-Philadelphia
- Work closely with our Product Managers to understand features/game performance- Work closely with data scientists to tune models and bring them to production- Automate and productize reporting to increase analytical efficiency- Automate machine learning model creation and hypothesis testing- Improve experiment design and analysis to test user behavior hypotheses- Perform exploratory analyses to better understand our users- Build predictive models to predict migrations in player lifecycle- Produce actionable insights from quantitative and qualitative data
Job ID
2020-75569
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Washington
- Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - Handles large amounts of money and maIntaIns accountabIlIty over assIgned bank. - MonItors and coordInates actIvItIes of Cage personnel when a member of management Is not present; assIsts In traInIng new and exIstIng employees. - ResponsIble for protectIng and preservIng the master bank assets IncludIng accountIng for, documentIng, and verIfyIng the accuracy of all IncomIng and outgoIng currency, coIn, tokens, chIps, cash, vouchers, TITO tIckets, coupons, checks, jackpot slIps, bank deposIts, and other monetary unIts. - Works wIth credIt customers to ensure they are provIded wIth prompt, courteous, and frIendly servIce; records casIno credIt Issuances and redemptIons for the day. - Performs verIfIcatIon, reconcIlIatIon, and balancIng functIons IncludIng draftIng, completIng, sIgnIng, or otherwIse preparIng any necessary documentatIon. - VerIfIes Count Room drops as a blInd count IncludIng verIfIcatIon of each strap or brIck, clIp, and tokens counted. - VerIfIes and processes all bagged tokens that requIre scalIng and taggIng. - Prepares and processes CashIer and CasIno Banker exchanges. - Attends all departmental and company traInIng programs or meetIngs as dIrected. - Adheres to all departmental, property, and company polIcIes and procedures. - Meets all departmental or company deadlInes IncludIng the tImely completIon of drops. - Adheres to all gamIng laws and regulatIons. - MaIntaIns communIcatIon wIth all departments, team members, and guests to ensure posItIve experIences. - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76679
Position Type
Regular Full-Time
Casino Property
The Meadows
Job Locations US-MO-St. Louis
- Operates Main Bank according to approved procedures and policies. - Verifies count sheet from previous shift. - Counts down bank at end of each shift and reconciles to the Main Bank accountability.- Completes transfers amongst Cashiering, Slots, and Table Games locations.- Completes daily banking deposits of cash, checks, and U.S. coin.- Buys hard and soft drop from Count Rooms.- Verifies all cash transferred from Soft Count or delivered from Bank.- Verifies and accounts for all daily banks through department’s procedures.- Operates Chip Bank according to approved procedures.   - Issues and receives Table Fills and Credits.- Issues and receives Chip Transfers to/from Cashier locations.- Expediter for Casino Cage procedures.- Operates employee window (JPH), Poker Room, and frontline Cashier windows according to approved procedures.- Performs drops, technical troubleshooting, and impressments of self-redemption kiosks.- Conducts Emergency Drop procedures for Slot and Redemption Kiosk equipment.- Performs needed repairs, modifications, and preventative maintenance to currency and coin counters as well as machines located in the Casino Cage and Count Room.- Evaluates machines which fail to perform to expectations, resulting in fixing or replacing machinery.- Adheres to regulatory, departmental, and company policies along with working with other Cashiers and Supervisors.
Job ID
2020-75529
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Operates Main Bank according to approved procedures and policies. - Verifies count sheet from previous shift. - Counts down bank at end of each shift and reconciles to the Main Bank accountability.- Completes transfers amongst Cashiering, Slots, and Table Games locations.- Completes daily banking deposits of cash, checks, and U.S. coin.- Buys hard and soft drop from Count Rooms.- Verifies all cash transferred from Soft Count or delivered from Bank.- Verifies and accounts for all daily banks through department’s procedures.- Operates Chip Bank according to approved procedures.   - Issues and receives Table Fills and Credits.- Issues and receives Chip Transfers to/from Cashier locations.- Expediter for Casino Cage procedures.- Operates employee window (JPH), Poker Room, and frontline Cashier windows according to approved procedures.- Performs drops, technical troubleshooting, and impressments of self-redemption kiosks.- Conducts Emergency Drop procedures for Slot and Redemption Kiosk equipment.- Performs needed repairs, modifications, and preventative maintenance to currency and coin counters as well as machines located in the Casino Cage and Count Room.- Evaluates machines which fail to perform to expectations, resulting in fixing or replacing machinery.- Adheres to regulatory, departmental, and company policies along with working with other Cashiers and Supervisors.
Job ID
2020-75362
Position Type
On-Call
Category
Players Services/Cage
Casino Property
Hollywood Casino St. Louis
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Handles large amounts of money and maintains accountability over assigned bank.- Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees.- Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units.- Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the day.- Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation.- Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted.- Verifies and processes all bagged tokens that require scaling and tagging.- Prepares and processes Cashier and Casino Banker exchanges.- Attends all departmental and company training programs or meetings as directed.- Adheres to all departmental, property, and company policies and procedures.- Meets all departmental or company deadlines including the timely completion of drops.- Adheres to all gaming laws and regulations.- Maintains communication with all departments, team members, and guests to ensure positive experiences.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-76877
Position Type
Regular Full-Time
Casino Property
Ameristar Council Bluffs
Job Locations US-LA-Baton Rouge
- Maintain protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.- Summarize and inventory all casino cage cash, coin, chips and records.- Process all casino deposits.- Monitor all coin vault transactions.- Coordinate transactions between cashiers and the main bank.- Function as a window casher as needed.- Maintain accurate and complete records of exchanges and transactions.- Ensure procedures and proper controls are followed to protect counted receipts.- Maintain awareness of changes and/or problems which may affect the security of the currency in the Count Room and report observances to the Count Room Supervisor.- Manage and monitor inventory levels and balance the kiosks for a specific shift- Communicate status of fluctuating cash levels to appropriate management
Job ID
2020-75901
Category
Accounting/Finance
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-MO-St. Louis
POSITION SUMMARYUnder general supervision, responsible for the reconciling and dispensing of casino cage cash, coin, chips and records activities of the credit office ensuring timely processing of transactions in accordance with established guidelines. ESSENTIAL FUNCTIONS(The following statements are intender as general illustrations of the work in this job class and are not all inclusive for specific positions).- Maintain protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.- Summarize and inventory all casino cage cash, coin, chips and records.- Process all casino deposits.- Monitor all coin vault transactions.- Coordinate transactions between cashiers and the main bank.- Function as a window casher as needed.- Maintain accurate and complete records of exchanges and transactions.- Ensure procedures and proper controls are followed to protect counted receipts.- Maintain awareness of changes and/or problems which may affect the security of the currency in the Count Room and report observances to the Count Room Supervisor.- Transfer the corresponding documentation to the Accounting Department on a daily basis.- Prepare funds, with proper documentation for transfer of funds to the Cage Department.- Perform other duties as assigned by management.
Job ID
2020-76133
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
River City
Job Locations US-MS-Robinsonville
- Maintains, repairs and installation of wall covering, flooring, painting, woodwork and drywall- Conduct projects such as office build outs, room renovation, Etc.- Upkeep of property decorations and cosmetics- Ensure the upkeep of all Aesthetic areas.
Job ID
2020-76317
Position Type
Regular Full-Time
Category
Facilities/Marine
Casino Property
1st Jackpot
Job Locations US-MO-St. Louis | US-MO-St. Louis
- This position is pending regulatory approval.- Responsible for supervising and managing staff of the CRM team.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with the Director to lead the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies. - Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function. - Oversees day to day strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Oversees all customer lifecycle communication processes across all channels (email, website, SMS, push notifications, phone, direct mail, real-time messaging).- Leads specific CRM projects designed to assist with business process, customer insights and customer interaction.  Leading projects to include, but not limited to: - Integration of automated email and push message process across lines of social casino business.- Working with concerned parties to integrate and utilize business models to optimize performance, either internally or third-party licensed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.- Serves as a positive and innovative ambassador for CRM team. Implements innovative business trends to ensure campaign success.- Ensures offers are pushed out successfully in real time.- Monitors competitor CRM and loyalty programs and proactively implements positive changes into current CRM strategy. Continuously improves program performance, player value, and profitability by testing and adopting best practices in real time.- Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs.- Responsible for retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (ROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social).- Works closely with the Director of Marketing to develop and enhance KPIs to manage and support the success of the CRM marketing channels, campaigns, and programs.- Works closely with the marketing analytics team to build and monitor dashboards to track and optimize CRM channel performance. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-76601
Position Type
Regular Full-Time
Category
Marketing/ Entertainment
Casino Property
Hollywood Casino St. Louis
Job Locations US-PA-Philadelphia
The following and other duties may be assigned as necessary:- Responsible for supervising staff and the overall daily management of the Treasury team. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the leadership team- Builds the standard operating procedures of a successful Treasury Department, including daily monitoring of cash activity and balances.- Oversees all aspects of Treasury for PI- Primary PI representative PI in all meetings, calls, and events for Treasury related matters.- Builds the strategy and growth plan for the Treasury Department and partners with internal stakeholders to ensure success- Serves as the primary liaison between Penn Interactive and Corporate Treasury teams- Primarily responsible for creating and maintaining bank accounts for each state into which the company enters for real money gaming operations to support business growth into new markets- Develops presentations for budget meetings and operational reviews.- Presents and discusses analyses with high level executives from corporate and from the property.- Monitors daily cash deposit and withdrawal activity from all online payment service providers- Ensures sufficient funds are available to meet ongoing operational requirements- Develops treasury activities to support month-end close and budgeting processes with the Accounting and Finance teams.- Partners with the Corporate Treasury teams provides regular reporting and forecast upcoming cash needs- Builds and maintains professional relationships with partner financial institutions and online payment service providers- Administer user access for all banking platforms and perform periodic audits to ensure user access is appropriate- Develop and implement periodic cash forecasting models- Responsible for the overall management of the pCard and out-of-pocket expense reimbursement program for Penn Interactive- Develops strategy and maintains a system of policies, procedures and controls over treasury activities- Identify and build a talented team to grow with the business- Enhances operational efficiency while minimizing risk
Job ID
2020-76710
Position Type
Regular Full-Time
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Assists with creation, implementation, and execution of casino events.- Coordinates travel transportation for cross-property groups and vendors.- Participates in the creative approval process regarding direct mail and event offers to ensure mailings are approved in a timely basis and meet established deadlines.- Responsible for ensuring that all information from direct mail programs/promotions/events is tracked completely and accurately.- Assists the Player Development team in hosting Premium level casino customers in a gracious and amiable manner relative to each player’s gaming action and overall worth to the property.- Participates at events, parties, and promotions as directed.- Ensures effective communication to all Marketing divisions in order to maintain a constant flow of information.- inputs and follows up on procurement system requests for all Marketing purchases (such as collateral materials, promotional supplies, direct mail printing and postage, business cards, office supplies, etc.).- Distributes sample promotional coupons, direct mail coupons, marketing calendars, etc., to Executive Offices and other departments as directed.- Tracks all departmental expenses and assists with financial reporting.- Compiles and prepares information fact sheets regarding monthly direct mail offers, promotions, host events, and all other Marketing activities and informs property managers, Marketing, and other affected departments in a timely manner.- Provides telephone support for event reservations and customer comment calls as needed.- Reviews tracking process and reports pertaining to property’s customer comment cards and letters; assists with responding to customer comment cards and letters as directed.- Assists with the Emceeing of drawings and promotions as needed.- Assists with the copywriting of direct mail pieces and the weekly property newsletter.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-77020
Position Type
Regular Full-Time
Casino Property
Ameristar Council Bluffs
Job Locations US-LA-Lake Charles
- Administers promotions and special events, including the development and implementation of ideas to coordinate with that of the calendar of events.  Also initiates, develops and oversees the financial responsibility of the event through pre and post analysis documentation. - Organizes event venue by means of memos and meetings. Schedules preparation to maintain proper levels of communication to ensure the success of the event and relays all information regarding to proper personnel.- Determines theme, décor, supplies and food & beverage necessary for the event/promotion/tournament activities. Ensures timely procurement of necessary parts and that par inventory is maintained.- Writes project proformas and compiles financial budget for each event and promotion.- Recommends parameters and analyzes database information to provide a listing of profitable customers for special events.- Coordinates the invitation initiation as well as internal marketing of all event activities.- Manages the events and promotions segments of the slot marketing system to ensure maximum efficiency at the mychoice Center.- Possess the ability to work with vendors to quote, negotiate and purchase specialty items.- Possess the ability to effectively communicate with all levels of employees, as well as outside contacts and guests.- Trains, motivates, and supervises all event staff, ambassadors and volunteers; ensures all have the knowledge and necessary resources to perform their duties effectively. - Oversees, supervises, and directs special events staff in coordination with related departments the arrangements of events to ensure successful operation as measured by guest satisfaction. - Assists in establishing departmental objectives and business plans for events, promotions and tournaments including budgeting, staffing and goal-setting.- Oversees and provides monthly financial operating statements for all special events.- Complies with Pinnacle Entertainment, Inc.’s standards, guidelines, and objectives and maintains administrative processes to ensure proper planning and efficient operation of department functions.- Ability to use all equipment associated with the position, including but not limited to player tracking computer system, software/programs, and other devices.- Ability to effectively and efficiently move around all work areas.- Ability to assist in the set up and break down of events/promotions/tournaments as needed.- Ability to review and comprehend reports and all other necessary documentation.- Ability to communicate effectively with guests, outside contacts, and all levels of employees.- Ability to observe and direct actions of staff, ambassadors and volunteers.
Job ID
2020-77219
Position Type
Regular Full-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Administers promotions and special events, including the development and implementation of ideas to coordinate with that of the calendar of events.  Also initiates, develops and oversees the financial responsibility of the event through pre and post analysis documentation. - Organizes event venue by means of memos and meetings. Schedules preparation to maintain proper levels of communication to ensure the success of the event and relays all information regarding to proper personnel.- Determines theme, décor, supplies and food & beverage necessary for the event/promotion/tournament activities. Ensures timely procurement of necessary parts and that par inventory is maintained.- Writes project proformas and compiles financial budget for each event and promotion.- Recommends parameters and analyzes database information to provide a listing of profitable customers for special events.- Coordinates the invitation initiation as well as internal marketing of all event activities.- Manages the events and promotions segments of the slot marketing system to ensure maximum efficiency at the mychoice Center.- Possess the ability to work with vendors to quote, negotiate and purchase specialty items.- Possess the ability to effectively communicate with all levels of employees, as well as outside contacts and guests.- Trains, motivates, and supervises all event staff, ambassadors and volunteers; ensures all have the knowledge and necessary resources to perform their duties effectively. - Oversees, supervises, and directs special events staff in coordination with related departments the arrangements of events to ensure successful operation as measured by guest satisfaction. - Assists in establishing departmental objectives and business plans for events, promotions and tournaments including budgeting, staffing and goal-setting.- Oversees and provides monthly financial operating statements for all special events.- Complies with Pinnacle Entertainment, Inc.’s standards, guidelines, and objectives and maintains administrative processes to ensure proper planning and efficient operation of department functions.- Ability to use all equipment associated with the position, including but not limited to player tracking computer system, software/programs, and other devices.- Ability to effectively and efficiently move around all work areas.- Ability to assist in the set up and break down of events/promotions/tournaments as needed.- Ability to review and comprehend reports and all other necessary documentation.- Ability to communicate effectively with guests, outside contacts, and all levels of employees.- Ability to observe and direct actions of staff, ambassadors and volunteers.
Job ID
2020-75891
Position Type
Regular Full-Time
Casino Property
L'auberge Lake Charles
Job Locations US-WV-Charles Town
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising and managing staff in the following areas of the Marketing Department:  Promotions and special events, mychoice lounge, tours and groups, retail, box office and event center. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Executes promotions and events within compliance and regulatory guidelines. - Crafts rules, fact sheets and communication documents for all teams.- Assists in writing copy for invitations and communications. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.- Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-76619
Position Type
Regular Full-Time
Category
Marketing/ Entertainment
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Responsible for attending the Box Office and Event Center counters as needed.  This may include but not limited to handling cash and Guest Comps.- Assists all customers (internal and external) with their concerns. - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork supporting promotions and bus. - Light clerical work to include but not limited to; using promotional software, envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Explains promotions and provides accurate and up to date information about the casino, hotel, and food and beverage outlets to guests.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-76639
Position Type
Regular Part-Time
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Responsible for attending the Box Office and Event Center counters as needed.  This may include but not limited to handling cash and Guest Comps.- Assists all customers (internal and external) with their concerns. - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork supporting promotions and bus. - Light clerical work to include but not limited to; using promotional software, envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Explains promotions and provides accurate and up to date information about the casino, hotel, and food and beverage outlets to guests.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-76638
Position Type
Regular Full-Time
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Massages guests using accepted techniques and rubbing compounds.- Monitors exercise equipment, tanning booths, and surrounding pool area to ensure that the facility is used properly.- Greets guests and offers instruction and assistance with exercise equipment, tanning booths, and pool facilities.- Follows all safety procedures; immediately notifies Security and supervisor of accidents and potential safety hazards. - Collects fees for health club, Spa services, and sundry items and maintains security of receipts.- Books massage and tanning reservations.- Maintains adequate supply of towels and sundry items; monitors inventory and notifies manager when additional supplies are needed.- Ensures exercise equipment is maintained in a clean and attractive manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-76708
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-CO-Black Hawk
As a Massage Therapist, you are responsible for offering a variety of massage and body treatments to relieve pain, help rehabilitate injuries, improve circulation, relieve stress, increase relaxation, and aid in the general well-being of clients/guests. Prior to the massage, the therapist guides the client through the service offerings and helps them choose the right treatments.- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with guests in all types of business conditions and the ability to work harmoniously with coworkers.- Confer with clients about their medical histories and problems with stress or pain to determine how massage will be helpful. Assess clients’ soft tissue condition, joint quality and function, muscle strength and range of motion.- Perform therapeutic massages of soft tissues and joints for up to 120 minutes- Update and maintain customer information records, such as services provided and ensure they are in compliance with safety and health laws and policies, such as HIPAA laws and regulations.- Attention to safety and cleanliness of the area is imperative.- Follows all safety procedures. Immediately notifies security and supervisor of accidents and potential safety hazards. - Collects fees for health club and services and sundry items from guests and maintains security of receipts.- Maintains adequate supply of towels and sundry items. - Monitors inventory and notifies manager when ordering is necessary.
Job ID
2020-76046
Position Type
Regular Full-Time
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
As a Massage Therapist you are responsible for offering a variety of massage and body treatments to relieve pain, help rehabilitate injuries, improve circulation, relieve stress, increase relaxation, and aid in the general well-being of clients/guests. Prior to the massage, the therapist guides the client through the service offerings and helps them choose the right treatments. - Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with guests in all types of business conditions and the ability to work harmoniously with coworkers.- Confer with clients about their medical histories and problems with stress or pain to determine how massage will be helpful. Assess clients’ soft tissue condition, joint quality and function, muscle strength and range of motion.- Perform therapeutic massages of soft tissues and joints for up to 120 minutes- Update and maintain customer information records, such as services provided and ensure they are in compliance with safety and health laws and policies, such as HIPAA laws and regulations.- Attention to safety and cleanliness of the area is imperative.- Follows all safety procedures. Immediately notifies security and supervisor of accidents and potential safety hazards. - Collects fees for health club and services and sundry items from guests and maintains security of receipts.- Maintains adequate supply of towels and sundry items. Monitors inventory and notifies manager when ordering is necessary. 
Job ID
2020-76409
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
Ameristar Black Hawk
Job Locations US-WV-Charles Town
- Must adhere to all Food and Beverage policies, as well as the ACES Guest Service requirements. - Reads menu to estimate food requirements and orders food from supplier or procures food from storage. - Adjusts the thermostat controls to regulate temperature of ovens, broilers, grills, roaster, and steam kettles. - Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles. - Bakes roasts, broils, and steams meats, fish, vegetables, and other foods. - Adds seasoning to foods during mixing or cooking. - Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked. - Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders. - Washes, peels, cuts and shreds vegetables and fruits to prepare them for use. - Butchers chickens, fish, and shellfish. - Cuts, trims, and bone meat prior to cooking. - Bakes bread, rolls, cakes and pastry. - Ensures kitchen is clean and organized upon closing. - Ensures kitchen floors are properly swept and mopped. - Reports directly to Chef/Kitchen Manager. - Maintains valid WV racing license, Food Handlers permit and TIPS certifications- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-76876
Position Type
Regular Full-Time
Casino Property
Hollywood Casino at CharlesTown

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