Penn National Gaming, Inc.

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Search Results Page 20 of 34

Job Locations US-IL-Joliet
SUMMARYGreet and seat guests and ensure quality service level is provided to guests.  Respond to guest requests for dining amenities. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members- Maintain a professional appearance at all times, clean and well groomed as per standard- Comply with all policies and procedures of the company and department.- Maintain the highest standards of professionalism when interacting with guests and co-workers.- Have basic menu, liquor and wine knowledge.  Be able to suggest and present wine tableside.- Responsible for greeting, seating, reservations, per standards set by department.- Assist all staff members to ensure complete guest satisfaction.- Assist in all guest service areas and public relations, dissatisfied guest and special requests.- Follows all safety procedures, maintains work area for a clean and safe environment.- Be able to answer questions when asked about Hollywood operations.- Other duties as assigned.
Job ID
2021-82478
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Joliet
Job Locations US-PA-Grantville
SUMMARYThe Manager of Planning & Analysis is a strategic partner to property and corporate leadership, providing insight and recommendations into our businesses and the markets in which they operate.  This role assists with being a trusted advisor, using data to drive new ideas, improvements, and recognize opportunities.  ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary Hollywood Casino at Penn National Race Course, Hollywood Casino at Morgantown, Hollywood Casino at York, The Meadows Casino and Racetrack, Hollywood Casino at Charles Town, and Hollywood Casino Perryville. This is in addition to the channels in the states in which we operate online: - Responsible for supervising and managing staff in the Planning & Analysis Assists in  developing P&A talent across assigned properties.- Partners with regional and property leadership to assist with providing insight and recommendations into how to improve our businesses. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Responsible for assisting in the budget process by providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Partners with marketing teams to perform comprehensive reviews of market opportunities and to understand marketing programming results.  Makes recommendations to all parties to improve revenues and drive profitability through marketing programs, including online where applicable.- Encourages learnings across property departments, different markets, different platforms, and regions.  Promotes cross-property strategies.- Analyzes and evaluates all financial activity labor and daily revenue trends to ensure continuous improvement and identify future opportunities for growth. Makes recommendations for improvement. - Demonstrates intellectual curiosity for the business and industry.  Responsible for maintaining updated knowledge of industry trends and using knowledge to drive change.- Assists with presenting and discussing analyses with property level executives. - Prepares ad-hoc analysis as needed. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for ensuring compliance with all regulatory requirements and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80346
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-WV-Charles Town
SUMMARYThe Manager of Planning & Analysis is a strategic partner to property and corporate leadership, providing insight and recommendations into our businesses and the markets in which they operate.  This role assists with being a trusted advisor, using data to drive new ideas, improvements, and recognize opportunities.  ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary Hollywood Casino at Penn National Race Course, Hollywood Casino at Morgantown, Hollywood Casino at York, The Meadows Casino and Racetrack, Hollywood Casino at Charles Town, and Hollywood Casino Perryville. This is in addition to the channels in the states in which we operate online:- Responsible for supervising and managing staff in the Planning & Analysis Assists in  developing P&A talent across assigned properties.- Partners with regional and property leadership to assist with providing insight and recommendations into how to improve our businesses. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Responsible for assisting in the budget process by providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Partners with marketing teams to perform comprehensive reviews of market opportunities and to understand marketing programming results.  Makes recommendations to all parties to improve revenues and drive profitability through marketing programs, including online where applicable.- Encourages learnings across property departments, different markets, different platforms, and regions.  Promotes cross-property strategies.- Analyzes and evaluates all financial activity labor and daily revenue trends to ensure continuous improvement and identify future opportunities for growth. Makes recommendations for improvement. - Demonstrates intellectual curiosity for the business and industry.  Responsible for maintaining updated knowledge of industry trends and using knowledge to drive change.- Assists with presenting and discussing analyses with property level executives. - Prepares ad-hoc analysis as needed. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for ensuring compliance with all regulatory requirements and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-83472
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
ESSENTIAL DUTIES AND RESPONSIBILITIES- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Works with creative team to develop marketing collateral for campaigns as needed. Makes suggestions for improvements as needed.- Serves as liaison between CRM and Marketing Operations departments to ensure accuracy of campaigns and offers.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-82805
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-MS-Biloxi
- Responsible for supervising and managing staff in the following areas of the Marketing Department:  advertising, promotions, special events/entertainment, social media, etc).  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.- Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. Advertising:- Responsible for the management of all marketing support services to include advertising, public relations, and internal department requests. Responsible for press releases and media correspondence in relation to marketing programs or property advertising.- Manages relationships with outside vendors to ensure timely, accurate, and cost effective production campaigns.Promotions:- Responsible for the management of all property Promotions to include slot tournaments, brand promotions and VIP events. Creates strategic plans and calendar for promotions and host goals. Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.Social Media / Digital:- Responsible for monitoring and upkeep of the property Facebook, Instagram, Twitter pages. - Develops a paid social media content calendar, and executes postings based on the approved calendar.- Maintains daily assigned workflow and follows through with execution of organic social media. - Develops social media strategy for property and partners with all outlets on property to ensure strategy aligns with property mission.- Monitors and responds to online reviews/reputation management for the property. - Creates copy and imagery for organic social posts.- Conducts social media and internet research activities for the property marketing team as applicable. Makes market recommendations according to research results.- Partners with the Corporate Design Studio as needed for access to professional photo shoot assets and rights usage.- Partners with the property marketing team to submit requests for paid social media advertising through InMotion.- Provides organic social media analytics reporting as needed. Makes changes to organic, social strategy as needed.- Adheres to all deadlines in accordance to content calendar and all other assignments. Special Events/Entertainment:- Responsible for planning and organizing the regularly scheduled entertainment acts for all performances on property. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.
Job ID
2021-82879
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Boomtown Casino Biloxi
Job Locations US-NV-Jackpot
- Responsible for supervising and managing staff in the following areas of the Marketing Department: Advertising, Promotions, and Special Events/Entertainment. - Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.  - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the overall achievement of departmental customer service goals. - Responsible for the management of all Marketing Support Services to include advertising, public relations, and internal department requests. Responsible for press releases and media correspondence in relation to marketing programs or property advertising. - Manages relationships with outside vendors to ensure timely, accurate, and cost-effective production campaigns. - Responsible for the management of all property promotions to include slot tournaments, brand promotions, and ViP events. - Creates strategic plans and calendar for promotions and host goals. - Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies. - Responsible for planning and organizing the regularly scheduled entertainment acts for all performances on property. Dresses in appropriate uniform/attire based upon event/venue, occasionally a costume may be used. - Enhances guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78659
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Cactus Petes
Job Locations US-LA-Baton Rouge
*This role is pending regulatory approval.- Assists with performing comprehensive analysis of CRM campaign and market research data.  Makes recommendations based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines.- Queries databases for counts and lists of records based on specified criteria. Escalates issues to Manager.- Prepares ad-hoc reporting.- Assists with identifying performance opportunities across marketing initiatives. - Assists in structuring of presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Assists with performing comprehensive analysis of CRM campaign and market research data.  Makes recommendations based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines.- Queries databases for counts and lists of records based on specified criteria. Escalates issues to Manager.- Prepares ad-hoc reporting.- Assists with identifying performance opportunities across marketing initiatives. - Assists in structuring of presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-79118
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Lake Charles
*This role is pending regulatory approval.- Assists with performing comprehensive analysis of CRM campaign and market research data.  Makes recommendations based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines.- Queries databases for counts and lists of records based on specified criteria. Escalates issues to Manager.- Prepares ad-hoc reporting.- Assists with identifying performance opportunities across marketing initiatives. - Assists in structuring of presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Assists with performing comprehensive analysis of CRM campaign and market research data.  Makes recommendations based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines.- Queries databases for counts and lists of records based on specified criteria. Escalates issues to Manager.- Prepares ad-hoc reporting.- Assists with identifying performance opportunities across marketing initiatives. - Assists in structuring of presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-79117
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-KS-Kansas City
  - Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Works directly with the promotions administrator to ensure all direct mail, ViP events and promotional events are executed correctly and follow all regulatory requirements. - Successfully utilizes the systems provided to track and record all promotional items being distributed to guests. - Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying. - Assists guests by directing them to appropriate areas and contact department for guest needs. - Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested. - Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program. - Work in conjunction with other departments on an as needed basis. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Adheres to all company, state, and regulatory policies and procedures. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-78818
Position Type
Regular Part-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-OH-Toledo
- Provides assistance in the following areas; Advertising, Casino Marketing, Special Events, Entertainment and Promotions - Helps with organization and implementation of all promotions, entertainment and special events. - Reviews upcoming events and activities to keep guests informed - Helps to keep the casino floor updated with current advertising and other forms of information - Able to promptly and accurately follow instructions given by Supervisor or Manager - Responsible for establishing an excellent rapport with guests - Apply positive communication and apply excellent interpersonal skill with our guests - Assist with other duties as assigned
Job ID
2021-81683
Position Type
Regular Part-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Toledo
Job Locations US-MO-Riverside
Essential Duties And Responsibilities The following and other duties may be assigned as necessary:   - Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons. - Accurately completes paperwork referring to lost or stolen patron articles. - Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying. - Assists guests by directing them to appropriate areas and contact department for guest needs. - Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested. - Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program. - Work in conjunction with other departments on an as needed basis. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Adheres to all company, state, and regulatory policies and procedures. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Other duties as assigned.
Job ID
2021-80884
Position Type
Regular Part-Time
Category
Marketing & Entertainment
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-IL-Joliet
- Provides superior guest service by demonstrating and up-selling with expert knowledge all levels of the Player’s card benefits, current promotions and/or events, the casino floor layout, and any Direct Mail offers. Guest interactions will include engaging, efficient, informative assistance. - Promotes the Player’s Club program by recruiting, enrolling, and educating guests on how to use the players card whereby supporting the operation of the program. Additionally, conducts in-bound and out-bound calling, providing quality service and effective selling through the use of a telecommunications database and telephonic system. - Expediently handles guest concerns, inquiries, and requests. - Performs the professional and courteous handling of incoming guest calls and reservation requests while realizing campaign goals, fulfilling data entry requirements, and achieving call time and volume objectives.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Understands and adheres to all property and departmental standards, policies, and procedures.- Must be knowledgeable in all Marketing Services areas.- Consistently performs duties in compliance with all departmental service standards, department-specific policies and procedures, and policies set forth within the property Employee Guidance Manual.- Receives in-bound calls and dispatches or handles appropriately.- Performs out-bound calling efforts as scheduled and prioritized by the supervisor or ETS system.- Performs basic functions, data input, and acquires information from the following: CDS, LMS, and PBX.- Achieves established levels of activity and meets objectives for number and length of calls attempted, calls completed, sales results, abandoned calls, up-selling, and the accuracy and completeness of data input.- Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling.- Handles reservation requests for invitational events, hotel, and concerts.- Utilizes event manifests, RSVP spreadsheets, and fact sheets as needed to fulfill Call Center initiatives.- Provides regular updates on reservation status and response summaries.- Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues.- Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction.- Delivers phone scripts in a compelling and confident manner, effectively offers tool box amenities, and establishes follow up action when executing outbound calls.- Carries out several simultaneous tasks: takes rapid-arriving incoming calls in succession, provides courteous, personalized, and professional service, and immediately and accurately enters and assesses data across multiple systems and programs.- Consistently follows the processes and procedures outlines for handling calls including up-selling, personalization, standardization, and quality control measures.- Performs a variety of record keeping, filing, indexing, and other general administrative functions.- Operates a variety of communication equipment.- Remains patient and friendly at all times, communicating clearly, succinctly, and with utmost enthusiasm.- Consistently performs critical guest engagement behaviors during every phone transaction.- Responsible for establishing new accounts for players, maintenance of database files, and redemption of Direct Mail offers.- Responsible for offering and issuing casino complimentaries.- Issues promotional amenities while maintaining accurate records and inventory controls.- Assists in execution of special promotional events, player parties, drawings, and duties as deemed necessary.- Demonstrates knowledge of all property amenities including food outlet options, hours of operation, hotel services, and retail offers.- Provides feedback on guests' satisfaction related to facility, programs, and services.- Implements all property Customer Service requirements and any additional guest satisfaction skill requirements outlined by the department.- Creates fun for guests appropriate to a casino environment.- Maintains open communication with Marketing Services Supervisors and Department Manager.- Duties and responsibilities may be changed, expanded, reduced, or deleted by management to meet the needs of the Marketing department and Hollywood Casino.- All other duties and/or responsibilities as assigned.
Job ID
2021-83580
Position Type
Regular Part-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Joliet
Job Locations US-MS-Robinsonville
The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Advertising: - Coordinate marketing support services to include advertising, public relations, and internal departments. - Supports the development of press releases and media correspondence in relation to marketing programs or property advertising. Promotions: - Organizes and executes the regularly scheduled entertainment acts for all performances on property. Monitors calendar for promotions at the property following the strategy of the promotions department. Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies. Social Media: - Organizes and coordinates the marketing efforts for all communication efforts for the company in the social media sphere, with a consistent and appropriate voice. Monitors social media and web for opportunities to engage in active and relevant conversations about the property. Supports the property brand on social media as directed by management. Special Events: - Coordinate and track, as needed, groups responding to special and VIP party events. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.
Job ID
2021-82467
Position Type
Regular Full-Time
Casino Property
1st Jackpot Casino Tunica
Job Locations US-PA-Philadelphia
- Assist with the strategy, development, build, and maintenance of paid media campaigns for both online sportsbook and online casino products - Hands-on-keyboard support of paid media efforts across multiple platforms to possibly include Google, Apple, Facebook, Twitter, Programmatic DSPs- Assist with creative requests, ad copy generation, and creative sharing with media vendors- Frequently analyze and optimize the performance of paid media campaigns to find insights and learnings that will continually improve performance- Continual focus on developments and changes across the media industry to sharpen acquisition campaigns; looking within the gaming industry and outside of the industry for inspiration - Collaborate at both micro & macro campaign/promotion levels with CRM, analytics, creative, product, and customer services organizations- Ensures all media buys are in line with State regulatory requirements- Execute in an intense, fast-paced, and highly iterative environment
Job ID
2021-82851
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Assist with the strategy, development, build, and maintenance of paid media campaigns for both online sportsbook and online casino products - Hands-on-keyboard support of paid media efforts across multiple platforms to possibly include Google, Apple, Facebook, Twitter, Programmatic DSPs- Assist with creative requests, ad copy generation, and creative sharing with media vendors- Frequently analyze and optimize the performance of paid media campaigns to find insights and learnings that will continually improve performance- Continual focus on developments and changes across the media industry to sharpen acquisition campaigns; looking within the gaming industry and outside of the industry for inspiration - Collaborate at both micro & macro campaign/promotion levels with CRM, analytics, creative, product, and customer services organizations- Ensures all media buys are in line with State regulatory requirements- Execute in an intense, fast-paced, and highly iterative environment
Job ID
2021-82850
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-OH-Toledo
- Providing personalized service and uses guest name - Resolving service problems according to guidelines - Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promoting casino events and programs - Providing fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitoring guest consumption of alcohol and intervenes as needed according to guidelines - Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests - Handling money according to procedure - Working well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintaining clean and stocked workstation
Job ID
2021-81573
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-WV-Charles Town
- Sells pari-mutuel tickets to patrons.- Cashes pari-mutuel tickets for patrons. - Summons security personnel to apprehend persons attempting to cash fraudulent tickets and underage bettors, or directs patron to supervisory personnel to resolve questions of ticket validity. - Requisitions additional cash as required. - Keeps daily balance sheet of amount and number of transactions. - Acts as a good will ambassador for Charles Town Races.
Job ID
2021-83590
Position Type
Regular Part-Time
Category
Racing Operations
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-OH-Youngstown
- Operates assigned bank or window according to department and regulatory guidelines - Completes all required shift paperwork according to internal control standards - Counts down bank or window at end of each shift and reconciles to the draw amount - Complete a blind drop on all revenues collected during the shift - Provides professional, courteous and sincere service to all guests - Efficiently and accurately processes all pari-mutuel wages in the tote system - Efficiently and accurately pays out winners - Can explain the wagering rules and procedures to guests in a pleasant and friendly manner - Presents oneself as a credit to the company and encourages others to do the same- Responsible for providing exceptional Marquee Customer Service to all guests- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-83397
Position Type
Regular Part-Time
Category
Racing Operations
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Operates assigned bank or window according to department and regulatory guidelines - Completes all required shift paperwork according to internal control standards - Counts down bank or window at end of each shift and reconciles to the draw amount - Provides professional, courteous and sincere service to all guests- Efficiently and accurately processes all pari-mutuel wagers - Efficiently and accurately pays out winners - Can explain the wagering rules and procedures to guests in a pleasant and friendly manner - Presents oneself as a credit to the company and encourages others to do the same- Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2021-82332
Position Type
Regular Part-Time
Category
Racing Operations
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Operates assigned bank or window according to department and regulatory guidelines - Completes all required shift paperwork according to internal control standards - Counts down bank or window at end of each shift and reconciles to the draw amount - Provides professional, courteous and sincere service to all guests- Efficiently and accurately processes all pari-mutuel wagers - Efficiently and accurately pays out winners - Can explain the wagering rules and procedures to guests in a pleasant and friendly manner - Presents oneself as a credit to the company and encourages others to do the same- Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2021-82177
Position Type
Regular Part-Time
Category
Racing Operations
Casino Property
Plainridge Park Casino

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