Penn National Gaming, Inc.

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Search Results Page 19 of 67

Job Locations US-IN-East Chicago
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the collection, counting, sorting, and wrapping of currency. - Participates in the transfer of currency off the floor. - Transports the currency to the restricted area for counting. - Ensures key control procedures are followed. - Responsible for operating currency counters, adding machines, and other Auditing functions. - Completes daily maintenance of all Count Room equipment as well as cleaning of Count Room. - Works professionally with other departments as needed to complete tasks. - Ensures company assets are properly accounted for and secured. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-78871
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for the collection, counting, sorting, and wrapping of currency.- Participates in the transfer of currency off the floor.- Transports the currency to the restricted area for counting.- Ensures key control procedures are followed.- Responsible for operating currency counters, adding machines, and other Auditing functions.- Completes daily maintenance of all Count Room equipment as well as cleaning of Count Room.- Works professionally with other departments as needed to complete tasks.- Ensures company assets are properly accounted for and secured.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-77874
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
River City Casino & Hotel
Job Locations US-LA-Harvey
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the collection, counting, sorting, and wrapping of currency. - Participates in the transfer of currency off the floor. - Transports the currency to the restricted area for counting. - Ensures key control procedures are followed. - Responsible for operating currency counters, adding machines, and other Auditing functions. - Completes daily maintenance of all Count Room equipment as well as cleaning of Count Room. - Works professionally with other departments as needed to complete tasks. - Ensures company assets are properly accounted for and secured. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-80592
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Boomtown New Orleans
Job Locations US-CO-Black Hawk
Each shift begins at 2:30 AM and each shift is guaranteed to be paid for all scheduled hours (Guaranteed pay for a minimum of 40 hours per week). Starting pay $16/hr. plus experiential increases  - Assure an accurate soft count by counting and recording information in accordance with gaming regulations and/or casino policies. - Assure accurate report of slot drop by keying information into the computer, balancing, and reporting information by computer entries to Finance Department. - Maintain and assure the proper routing of the department’s paperwork. - Maintain the safekeeping of the carts and the contents of the pit drop boxes. - Adhere to established department and property policies and procedures regarding guest service standards.- Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity. - This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty. - Heavy, repetitive lifting (up to 50lbs)
Job ID
2021-78401
Starting Salary
USD $16.00/Hr.
Position Type
Regular Part-Time
Category
Accounting & Finance
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-CO-Black Hawk
Starting pay $21/hr. plus experiential increases- Assure an accurate soft count by counting and recording information in accordance with gaming regulations and/or casino policies. - Assure accurate report of slot drop by keying information into the computer, balancing, and reporting information by computer entries to Finance Department. - Maintain and assure the proper routing of the department’s paperwork. - Maintain the safekeeping of the carts and the contents of the pit drop boxes. - Adhere to established department and property policies and procedures regarding guest service standards.- Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity. - This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty. - Heavy, repetitive lifting (up to 50lbs)
Job ID
2021-80812
Starting Salary
USD $21.00/Hr.
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - Acknowledges, greets, and converses In EnglIsh wIth all guests; offers assIstance and InformatIon to anyone showIng an Interest In gamIng. - ProvIdes fast, flawless, personalIzed servIce to players. - ConsIstently buIlds and maIntaIns rapport wIth guests. - MaIntaIns knowledge of all aspects of the games dealt. - ComplIes wIth all company and departmental polIcIes and procedures, State GamIng RegulatIons, and Internal Controls. - Conducts assIgned game accordIng to procedure. - Ensures approprIate game protectIon. - Ensures approprIate game pace for all players. - ResponsIble for learnIng and beIng famIlIar wIth the property�s other gamIng and entertaInment/servIce actIvItIes In order to provIde accurate InformatIon and enhance guest experIence. - Ensures payouts are made quIckly and accurately. - FIlls and credIts tables by verIfIcatIon of cheques. - Opens and closes tables accordIng to establIshed guIdelInes and procedures. - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76751
Position Type
Regular Full-Time
Category
Hidden (15272)
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - Acknowledges, greets, and converses In EnglIsh wIth all guests; offers assIstance and InformatIon to anyone showIng an Interest In gamIng. - ProvIdes fast, flawless, personalIzed servIce to players. - ConsIstently buIlds and maIntaIns rapport wIth guests. - MaIntaIns knowledge of all aspects of the games dealt. - ComplIes wIth all company and departmental polIcIes and procedures, State GamIng RegulatIons, and Internal Controls. - Conducts assIgned game accordIng to procedure. - Ensures approprIate game protectIon. - Ensures approprIate game pace for all players. - ResponsIble for learnIng and beIng famIlIar wIth the property�s other gamIng and entertaInment/servIce actIvItIes In order to provIde accurate InformatIon and enhance guest experIence. - Ensures payouts are made quIckly and accurately. - FIlls and credIts tables by verIfIcatIon of cheques. - Opens and closes tables accordIng to establIshed guIdelInes and procedures. - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76747
Position Type
Regular Full-Time
Category
Hidden (15272)
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - Acknowledges, greets, and converses In EnglIsh wIth all guests; offers assIstance and InformatIon to anyone showIng an Interest In gamIng. - ProvIdes fast, flawless, personalIzed servIce to players. - ConsIstently buIlds and maIntaIns rapport wIth guests. - MaIntaIns knowledge of all aspects of the games dealt. - ComplIes wIth all company and departmental polIcIes and procedures, State GamIng RegulatIons, and Internal Controls. - Conducts assIgned game accordIng to procedure. - Ensures approprIate game protectIon. - Ensures approprIate game pace for all players. - ResponsIble for learnIng and beIng famIlIar wIth the property�s other gamIng and entertaInment/servIce actIvItIes In order to provIde accurate InformatIon and enhance guest experIence. - Ensures payouts are made quIckly and accurately. - FIlls and credIts tables by verIfIcatIon of cheques. - Opens and closes tables accordIng to establIshed guIdelInes and procedures. - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76748
Position Type
Regular Full-Time
Category
Hidden (15272)
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-PA-Philadelphia
- Develop and execute communications across our owned channels (email, push, in-app notifications) for our iCasino products (including social free to play casino) with a strong focus on QA of all bonuses and comms prior to being live- Develop dynamic promotions/bonuses across real money and free to play products- Create and manage new triggered and automated player lifecycle journeys based on marketing automation best practices, continuously testing and tweaking to optimize for best results.- Consistently develop, execute, and analyze communication testing plans.- Align with our in-house creative team to develop best-in-class design and copy for all owned channels- Ensure that all marketing content adheres to standards and aligns to marketing objectives- Analyze results of content-based communications, and further refine to continuously improve defined KPIs- Through a strategic/data-driven lens, analyze customer data, segments, and user journeys to develop hyper-efficient/personalized campaign content and create targeted lifetime value/customer lifecycle engagement campaigns- Organize training materials, develop best practices and present other important information across the team- Support development of presentations to management and key marketing stakeholders- Be a proactive part of the ideation process, contributing in team meetings & offsite strategy sessions
Job ID
2021-79535
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-NV-Henderson
- Manage the Absolute Games back end configuration tool - Develop and configure limited time, recurring and one time sales / promotions - Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience - Implement and launch sales strategies and offers received from Product Management- Communicate with Product Development to understand upcoming initiatives- Coordinate with QA to ensure campaigns are executing properly - Work closely with Customer Service to monitor and escalate player issues or concerns - Organize training materials, develop best practices and present other important information across the team- Be a proactive part of the ideation process, contributing in team meetings & strategy sessions
Job ID
2021-80611
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - NV
Job Locations US-IA-Council Bluffs
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures the day-to-day cleaning of the casino property is performed to established standards; ensures deep cleaning activities are performed with minimal impact to operations, during applicable shift. - inspects completed work.- Makes recommendations for needed supplies and equipment; assists in ordering all supplies and equipment inventory. - Responsible for ensuring OSHA standards are followed. - Responsible for ensuring department has all necessary tools to complete tasks and that all equipment is in working order.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79394
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel.
Job ID
2021-79132
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment - Operates carpet shampooer and buffer - Ensures appropriate chemicals are used when cleaning and mixes appropriate chemicals- Responsible for moving furniture and cleaning of assigned areas- Maintains and cleans machines after use- Reports any problems to EVS Supervisor- Adheres to all company policies and procedures- Mops, scrubs, rinses and polishes hard floors- Moves, rearranges and cleans furniture- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums- Recognizes and uses appropriate chemicals- Responsible for providing exceptional Red-Carpet Customer Service to all guests
Job ID
2021-79133
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Plainridge Park Casino
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and places into the dumpsters. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Adheres to all regulatory, departmental, and company policies and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-79764
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-NV-Henderson
- Handle incoming requests from customers to ensure that issues are resolved promptly and thoroughly in an empathetic and friendly manner. - Resolve customer complaints via email, in online forums, on the app store platforms, and through chat- Build strong relationships with customers through advanced understanding of the gaming platform and development skills- Respond quickly and promptly with good grammar, punctuation, and attention to detail- Gather customer information, access, and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts - Use discretion to provide comps or credits to customers as the need arises- Leave customers in a delighted state after every interaction where possible- Troubleshoot and QA customer issues – investigate to find the root cause of the problem- Generate and maintain weekly reports to track customer satisfaction and issues- Makes recommendations for improvements to the development team based on findings and consistent issues - Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. - Answer customer reviews posted across the Google Play, Apple, and Facebook platforms with customized responses that are thorough and empathetic- Bug test new development builds and provide feedback from the customer experience point of view- Prompt customers who have had a positive interaction to share their experiences in a review or social media- Organize workflow to meet customer satisfaction criteria- Direct requests and unresolved issues to the designated resource- This position is required to work on holidays and weekends- Perform other duties, as assigned
Job ID
2021-80379
Position Type
Regular Full-Time
Category
Interactive Gaming & Product/Project Management
Casino Property
Penn Interactive Ventures - NV
Job Locations US-PA-Philadelphia
- Sustain and create department process models that yield maximum results in department Service Levels, answer rates, handle times, ASA’s and CSAT scores- Proactively determine the contact routing strategies that enhance agent productivity and ensure fast response times for our players week-over-week- Take ownership of unplanned shrink within the department by calculating daily shrink totals, and using the data to identify and address productivity pain points- Use data management products (Tableau, Excel, Google Sheets) to create and distribute agent, team, and overall department performance reports- Determine PX Team Leader coaching routines that include all relevant coaching tools and resources and foster productive coaching interactions with PX Specialists- Use coaching feedback from PX Team Leaders to determine when performance or behavioral correction is necessary- Conduct monthly 1-on-1 meetings with PX Team Leaders to discuss developmental topics and review performance- Approve and contribute to the weekly PX department team meeting agenda and assist the PX Team Leaders with execution of the meetings- Assist PX Team Leaders with building accurate and constructive employee 1-on-1 meetings, mid-year, and end-of-year reviews- Collaborate with Human Resources Manager to effectively handle employee relations concerns in a timely manner and ensure sensitive information is handled responsibly and without risk- Collaborate regularly with location Human Resources Manager and Training Manager to review staffing needs, open requisitions and interview plans and other hiring-related topics- Collaborate with other operational leaders to refine and create the cross-departmental procedures that harmonize employee interactions and get the job done- Provide support for PX Team Leaders when handling escalated player contacts by offering resolution suggestions that will satisfy our players and prevent complaints.- Consistently update player-facing communication touchpoints such as email and chat macros, triggers, first-response messaging, empathy and reassurance statements, and responses to trending tech issues- Limit employee turnover within the department by keeping conscious of employee morale, enabling a safe and inclusive work environment, and implementing and participating in morale building activities and contests- Collaborate bi-weekly with department Training Manager to communicate subject-matter training needs and use open availability to coordinate and new training sessions- Partner with Training Manager as needed to communicate operational changes and ensure that department Knowledge Base and training curriculums remain current.- Conduct quarterly skip-level meetings with PX Specialists to elicit feedback from front line workers and clarify the higher-level direction- Partner with the leaders from Barstool Sports customer support to build resolution processes for overlapping players
Job ID
2021-80015
Position Type
Regular Full-Time
Category
Other
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-MO-St. Louis
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-80768
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
River City Casino & Hotel
Job Locations US-PA-Philadelphia
- Design, develop and deploy a big data stack and data processing infrastructure platform- Architect and rearchitect multi-tenant databases to meet the needs of our customer base- Improve data validation and data quality monitoring- Work with client and backend teams to guide events driven designs- Optimize and tune the databases to improve performance and reduce cost- Write and maintain terraform to enable data engineering and science teams to safely deploy tools and services
Job ID
2020-75417
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-MS-Robinsonville
� - ResponsIble for the accuracy and professIonal, profIcIent manner In dealIng a specIfIc table game accordIng to property polIcIes and procedures and In complIance wIth GamIng regulatIon - ProvIdes notIfIcatIon to the Box person or Floor SupervIsor, where applIcable, when decIsIons pertaInIng to the game are requIred - Exchanges currency for gamIng chIps and pay or collect bets accordIng to house rules In an accurate manner. - AdvIses Floor SupervIsor or Manager of any dIsputes or arguments that may arIse durIng the game among players/dealer. - ResponsIble for analyzIng customer play for cheatIng scams and suspIcIous varIatIons In play. - Ensure the safety and securIty of guests and employees. - PayIng wIns. - Supports and maIntaIn courtesy guIdelInes at all tImes. - Promotes outstandIng guest relatIons. - Protects and controls of the game. - Performs other dutIes as assIgned.
Job ID
2020-76101
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
1st Jackpot Casino Tunica
Job Locations US-MS-Robinsonville
� - ResponsIble for the accuracy and professIonal, profIcIent manner In dealIng a specIfIc table game accordIng to property polIcIes and procedures and In complIance wIth GamIng regulatIon - ProvIdes notIfIcatIon to the Box person or Floor SupervIsor, where applIcable, when decIsIons pertaInIng to the game are requIred - Exchanges currency for gamIng chIps and pay or collect bets accordIng to house rules In an accurate manner. - AdvIses Floor SupervIsor or Manager of any dIsputes or arguments that may arIse durIng the game among players/dealer. - ResponsIble for analyzIng customer play for cheatIng scams and suspIcIous varIatIons In play. - Ensure the safety and securIty of guests and employees. - PayIng wIns. - Supports and maIntaIn courtesy guIdelInes at all tImes. - Promotes outstandIng guest relatIons. - Protects and controls of the game. - Performs other dutIes as assIgned.
Job ID
2020-77148
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
1st Jackpot Casino Tunica

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