Penn National Gaming, Inc.

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Search Results Page 17 of 33

Job Locations US-LA-Bossier City
- Checks in and checks out guests while providing the highest level of customer service possible. Maintains a courteous and professional manner at all times.- Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Must obtain proper authorization.- Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping.- Handles guest problems or complaints in a courteous and professional manner.- Must have strong communication and organizational skills. Ability to take direction.- Maintains knowledge of hotel, casino, outlet, and community events.- Answers, records, and processes all guest calls, messages, requests, questions, and concerns.- Assumes ownership of positively influencing the guest experience.- Contacts appropriate individuals or departments as necessary to resolve customer’s requests.- Reviews memos and documents pertinent information.- Recruits assistance of hotel manager in unique situations.- Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests).- Follows all company policies and procedures.- Must maintain a professional and clean appearance.- Speaks with others in professional language and can prepare and review written documents completely.- Maintains and develops a positive working relationship with fellow team members, management, and executive staff.- Assists additional hotel departments as needed.
Job ID
2020-74754
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Margaritaville Resort Casino
Job Locations US-MO-St. Louis
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the House Person with department projects, as needed.- Maintains strict confidentiality in all company matters.
Job ID
2020-75005
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
River City
Job Locations US-LA-Bossier City
- Runs nightly reports to reset the system for next day operations.- Checks in and checks out guests while providing the highest level of customer service possible. Maintains a courteous and professional manner at all times.- Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Must obtain proper authorization.- Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and Housekeeping.- Handles guest problems or complaints in a courteous and professional manner.- Must have strong communication and organizational skills. Ability to take direction.- Maintains knowledge of hotel, casino, outlet, and community events.- Answers, records, and processes all guest calls, messages, requests, questions, and concerns.- Assumes ownership of positively influencing the guest experience.- Contacts appropriate individuals or departments as necessary to resolve customer’s requests.- Reviews shift logs and memos and documents pertinent information.- Recruits assistance of hotel manager in unique situations.- Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests).- Follows all company policies and procedures.- Must maintain a professional and clean appearance.- Speaks with others in professional language and can prepare and review written documents completely.- Maintains and develops a positive working relationship with fellow team members, management, and executive staff.- Assists additional hotel departments as needed.
Job ID
2020-74752
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Answers inquiries pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs on assigned shift.- Assists with management of daily arrivals and departures in reservation system on assigned shift.- Provides direction for Hotel supervisory staff on assigned shift.- Assists with posting charges, and settling of folios for individuals and groups, if applicable, on assigned shift.- Addresses and manages complaints, grievances or concerns from team members on assigned shift.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES                                                    - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).- Responsible for completing Forbes observations and property knowledge quizzes.- Responsible for conducting pre-shifts, one on one meetings with team members, and yearly reviews.
Job ID
2020-77114
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
M Resort
Job Locations US-WV-Charles Town
- Supplies rooms with all amenities and linens.- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by Inspector, Housekeeping Lead, Supervisor, or Manager.- Cleans all windows and mirrors, dusts, and sanitizes bathrooms in guest rooms.- Vacuums and cleans carpeted areas and behind furniture.- Assures that every room is clean and everything in room is in proper working order.- Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels, and all amenities.- Ensures all linens and terry are without defect.- Completes daily housekeeping reports, if necessary.- Works as a team with other employees.- Responsible for providing exceptional Red Carpet Customer Service to all guests.- Properly reports and turns in all lost and found items.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Reports all safety hazards or maintenance deficiencies for proper handling.- Maintains and cleans all equipment used throughout the course of a shift.
Job ID
2020-74986
Position Type
Regular Part-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-MS-Bay St Louis
- Provides friendly and efficient service to guests during check in/check out procedures.- Make and confirm advance reservations and assist guest with problems or questions.- Obtains information necessary to guarantee rooms (i.e. identification, credit card verification etc.).- Assists guests with any problems, questions, or future room reservations.                         - Performs Front Desk, Call Center, and other hotel related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- Employees who work grave shift must perform Night Audit duties and complete and Flash Report in a correct and timely manner. - To answer all reservation inquiries in a manner set forth in policy procedure. This will include assisting guests warranting complimentary accommodations responding patrons to special events.- Maximize resort revenues by selling reservations based on predetermined rate strategies.- To accurately enter all reservations into the computer system based on set policy and procedure.- Provide information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Perform group block management, the entering of rooming lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- To make recommendations to "yield management" strategies.- Verifies duties and examines work for exactness, neatness and conformance to policies and procedures.- Assigns and assists customers with an RV site.- Remains current on all casino activities and assists guests with all inquiries.- Collects and accounts for all RV site revenue.- Responsibilities may include carrying out routine duties that occur while working at the Marina.- Answers phone and assists with clerical tasks.- Exhibits a friendly, helpful and courteous manner when dealing with the customers and fellow cast members. - Any and duties as assigned by your Manager or a member of management.
Job ID
2020-76183
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-IN-Lawrenceburg
- Sorts, counts, folds, mark, or carry linens and makes beds.- Replenishes supplies such as drinking glasses and writing supplies.- Provide personal assistance to patrons. Moves furniture. - Cleans rugs, carpets, upholstered furniture, and draperies.- Empties wastebaskets, and empties and cleans ashtrays.- Transports waste and trash to disposal area.- Replenishes bathroom supplies.- Clean lobby area, steps, and main public areas in morning before Hotel opens: vacuum, pick up trash, wipe counters, high dust, clean glass windows and doors, etc.- Getting necessary cleaning supplies for departments, fellow employees, and customers as requested.- Clean employee areas (i.e., break room, back offices, and locker room).- Throughout the day: dust and mop floor, wash and dry towels, pick up trash and stock dispensers.- Respond to calls for housekeeping problems: broken glass, spills, toilet backups, etc.- Shampoo carpets, scrub steps and strip and wax tile floors.- Empty rooms of dirty/used linens and towels.- Transport linens and towels.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-76157
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-MO-St. Louis
- Transports cleaning equipment up and down ramps. - Vacuums and shampoos carpet. - Mops, scrubs, rinses, and polishes hard floors. - Responsible for counting and distribution of clean linen to both Room Attendant carts as well as linen closets. - Picks up used linen from Room Attendants' carts, drops linen down chute to carts that are then taken to soiled linen room where it is picked up by Laundry Company. - Moves, rearranges, and cleans furniture. - Washes mirrors and windows. - Maintains Housekeeping linen room on each floor; stocks with linen and supplies, ensuring adequate level of supplies. - Washes and cleans wall light fixtures, louvers, ceilings, shelves, and outside walls. - Operates and controls all mechanical equipment including rotary machines, blowers, and back vacuums. - Recognizes and uses appropriate chemicals. - Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen, and other related responsibilities. - When needed, sets up guest rooms. - Delivers, upon request, guest amenities, i.e., pillows, additional beds, blankets, and much more. - Maintains and cleans all Office spaces throughout the property and hotel public areas. - Maintains cleanliness of guest room hallways. - Responsible for providing exceptional Red Carpet Customer Service to all guests.
Job ID
2020-76714
Position Type
Regular Full-Time
Casino Property
Hollywood Casino St. Louis
Job Locations US-OH-Dayton
Essential Responsibilities:- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning.- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Eagerly take on any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your Assistant Shift Manager or management personnel.- Comply with state, company, and department policies and regulations.- Other duties, as assigned.
Job ID
2020-76550
Position Type
Regular Part-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-IA-Council Bluffs
- Inspects guest rooms for cleanliness and quality, ensuring property standards are met or exceeded.- Reports rooms ready for occupancy.- Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current SOP’s.- Conducts daily shift pre-shifts, uniform inspection, and directs actions of all floor personnel.- Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering; prepares maintenance and work orders; follows up on completion with Engineering.- Ensures training for safe and proper usage of cleaning solutions and equipment.- Updates and maintains correct hotel room status in computer system and on boards.- Prints and maintains permanent records of the following: room occupancy, status and statistics phone logs, maintenance logs, attendance logs, lost and found logs, item request logs, GRA assignments, RQ assignments, house-person assignments, Corporate/VIP guests, group arrivals, and work orders.- Communicates with other departments as needed in order to accomplish tasks.- Verifies inventory and purchase order arrivals and proper floor inventory deliveries.- Assists management with action plans, coaching sessions, or additional training as needed.- Assists with cleaning rooms, delivering room calls, and dispatch when needed.- Maintains strict confidentiality in all company matters.
Job ID
2020-76359
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Ameristar Council Bluffs
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures that guest rooms are well maintained and in proper repair.- Oversees daily cleaning of occupied rooms and preparation of rooms for new check-ins.- Maintains adequate inventory of all supplies. - Ensures that linen and supplies are tracked and accounted for daily.- Monitors and maintains level of cleanliness in rooms.- Expedites and oversees special requests from the Front Desk.- Monitors, maintains, and makes recommendations on level of cleanliness in hotel rooms.- Inspects all vacant rooms to ensure efficient top conditions and housekeeping specifications are met.- Reports all maintenance problems and assures protection of all hotel property for possible damage. - Monitors team member appearance, carts, equipment and cleaning supplies. Ensure store rooms are properly stocked with linens and supplies.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES                                                    - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
Job ID
2020-76481
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
M Resort
Job Locations US-NV-Jackpot
- Responsible for providing guidance and daily supervision to staff in the Hotel Housekeeping department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Assists with supervision of daily cleaning of occupied rooms and preparation of rooms for new check-ins.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures that guest rooms are well maintained and in proper repair.- Assists with inventory items, such as linen and supplies, and ensures they are tracked and accounted for daily.- Assists with special requests from the Front Desk.- Inspects all vacant rooms to ensure housekeeping specifications are met.- Reports all maintenance problems and assures protection of all hotel property from possible damage.- Maintains knowledge of and compliance with all safety and health standards set by OSHA and local Health Department.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75369
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Cactus Petes
Job Locations US-LA-Bossier City
*Team Members will receive an extra $2/HR at the end of each month based upon regular hours worked.  Benefits eligibility first of month following 61st day of working FT - Retrieves supplies for Room Attendants and ensures that all supply carts are completely stocked with supplies, complimentary items, and linens prior to the start of cleaning rounds.- Hands out clean linens to all Room Attendants and assists with loading linens on supply carts.- Delivers supplies to Room Attendants during the day as needed.- Using a variety of cleaning agents, cleans all service areas such as vending machines, ice machines, and lobby ashtrays.- Takes soiled linens out to laundry area and delivers clean linens to supply room.- Takes all acquired trash out to trash dumpsters as needed.- Performs all other duties as assigned.
Job ID
2020-74301
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-MO-Riverside
- Transports cleaning equipment up and down ramps- Vacuums and shampoos carpet- Mops, scrubs, rinses and polishes hard floors- Responsible for counting and distribution of clean linen to both Room Attendant carts as well as linen closets- Picks up used linen from Room Attendant’s carts, drops linen down chute to carts that are then taken to soiled linen room where it is picked by laundry company- Moves, rearranges and cleans furniture- Washes mirrors and windows- Maintains housekeeping linen room on each floor, stocks with linen and supplies ensuring adequate level of supplies- Washes and cleans wall light fixtures, louvers, ceilings, shelves and outside walls- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums- Recognizes and uses appropriate chemicals- Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen and other related responsibilities- When needed, sets up guest rooms- Delivers, upon request, guest amenities, i.e. pillows, additional beds, blankets and much more- Maintains and cleans all office spaces throughout the property and hotel public areas- Maintains cleanliness of guest room hallways- Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2020-75493
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Argosy Casino Riverside
Job Locations US-MO-St. Louis
POSITION SUMMARYThe team member in this position is responsible for providing superior service to both the internal and external customer.   The team member is also responsible for housekeeping functions on assigned shift to ensure the cleaning and upkeep of hotel rooms according to established standards. JOB DUTIES AND RESPONSIBILITIES(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)- Provide superior customer service- Stocks housekeeping supplies and linen.- Responsible for delivering housekeeping related items to guest rooms.- Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest.- Reports all maintenance needs and service issues.- Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays- Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed- Perform other duties as assigned by leadership.
Job ID
2020-76383
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
River City
Job Locations US-OH-Dayton
Essential Responsibilities:- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning.- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Eagerly take on any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your Assistant Shift Manager or management personnel.- Comply with state, company, and department policies and regulations.- Other duties, as assigned.
Job ID
2020-76549
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-MS-Bay St Louis
- Provides assistance in all areas of HR, including employment, communication, team member events and record retention.- Maintains general office, front counter, lobby area and TDR kiosks ensuring that they are neat/clean, orderly and well stocked.- Handles Team Member questions/requests and escalate issues as appropriate to ensure prompt resolution.- Performs administrative duties, including maintaining employee records, data input and research; preparing reports; ordering office supplies, team member/vendor badges, gaming licensing and renewals, etc.- Assists in coordinating and facilitating Talent Audition and New Hire Orientation.- Assists in developing and maintaining property communication, to include employee self service portal, back-of-house hallways; maintaining updated required federal, state and local posters, and property communications- Maintains an upbeat & positive attitude as well as a professional, courteous and friendly demeanor with all Team Members, applicants and guests.- Assists with design and execution of engagement, wellness and retention events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all local, state, and federal regulations within area of responsibility and reporting potential issues to management.
Job ID
2020-76794
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-NJ-Cherry Hill | US-PA-Philadelphia
Performance Management- Provides day-to-day performance management guidance to property leadership (coaching, counseling, career development, disciplinary actions) for assigned client group(s).- Conducts exit interview, record feedback/dialog, and report patterns to management.- Assists in the handling of unemployment compensation claims.- Assists in conducting effective, thorough and objective investigations in cases of grievances, harassment employee concerns or EEOC issues. Reports and escalates issues to HRBP- Assists with building out the plan to forecasting of talent needs across all departments- Develops job descriptions for new and revised positions to ensure guidelines are met according to the Fair Labor Standards Act, State, and other Federal statutes. Reviews job descriptions for accuracy and submits job code requests as needed for new titles.  - Meets and exceeds Departmental Goals and KPIsEmployee Relations- Manages the onboarding and orientation processes. Responsible for New Hire Orientation and other training as necessary.- Conducts exit interviews and reports on key trends and findings to HRBP - Processes team member’ queries and responds in a timely manner- Assists with the management and implementation of HR policies and procedures- In partnership with the Compliance team, manages the operational licensing process for team members. - Manages any payroll or paycheck or scheduling issues as they arise- Maintains and organizes all team member files and conducts frequent audits- Manages the auditing and reporting for all company trainings and ensure team members policy acknowledgements in LMS- Collects, analyzes and looks for trends in human resources data to make suggestions relating to HR strategy- turnover, recruitment, engagement, and leadership opportunities.- Maintains strict confidentiality in all departmental and company mattersEmployee Retention and Exiting- In partnership with the People & Culture Team, identifies policies and tools to increase employee engagement and reduce turnover- Assists with the design and execution of engagement, wellness, and retention efforts- Researches and designs team building events and programs- Fosters a diverse and inclusive culture and checks that all talent policies and procedures are diverse, equitable, and inclusive for all employees - Manages the termination process and completes appropriate separation paperwork- Conducts frequent assessments on the success of HR initiatives and make recommendations to support increased leadership & effectiveness of these communication sources.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-76240
Position Type
Regular Full-Time
Casino Property
Penn Interactive Ventures - NJ
Job Locations US-PA-Philadelphia | US-PA-Philadelphia
Performance Management- Provides day-to-day performance management guidance to property leadership (coaching, counseling, career development, disciplinary actions) for assigned client group(s).- Conducts exit interview, record feedback/dialog, and report patterns to management.- Assists in the handling of unemployment compensation claims.- Assists in conducting effective, thorough and objective investigations in cases of grievances, harassment employee concerns or EEOC issues. Reports and escalates issues to HRBP- Assists with building out the plan to forecasting of talent needs across all departments- Develops job descriptions for new and revised positions to ensure guidelines are met according to the Fair Labor Standards Act, State, and other Federal statutes. Reviews job descriptions for accuracy and submits job code requests as needed for new titles.  - Meets and exceeds Departmental Goals and KPIsEmployee Relations- Manages the onboarding and orientation processes. Responsible for New Hire Orientation and other training as necessary.- Conducts exit interviews and reports on key trends and findings to HRBP - Processes team member’ queries and responds in a timely manner- Assists with the management and implementation of HR policies and procedures- In partnership with the Compliance team, manages the operational licensing process for team members. - Manages any payroll or paycheck or scheduling issues as they arise- Maintains and organizes all team member files and conducts frequent audits- Manages the auditing and reporting for all company trainings and ensure team members policy acknowledgements in LMS- Collects, analyzes and looks for trends in human resources data to make suggestions relating to HR strategy- turnover, recruitment, engagement, and leadership opportunities.- Maintains strict confidentiality in all departmental and company mattersEmployee Retention and Exiting- In partnership with the People & Culture Team, identifies policies and tools to increase employee engagement and reduce turnover- Assists with the design and execution of engagement, wellness, and retention efforts- Researches and designs team building events and programs- Fosters a diverse and inclusive culture and checks that all talent policies and procedures are diverse, equitable, and inclusive for all employees - Manages the termination process and completes appropriate separation paperwork- Conducts frequent assessments on the success of HR initiatives and make recommendations to support increased leadership & effectiveness of these communication sources.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-76241
Position Type
Regular Full-Time
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-CO-Black Hawk
- Responsible for assisting in directing the operations and staff of the HR department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction- Develops and maintains productive, informative, and respectful relationships that support achievement of business-focused results with assigned departments.- Serves as business partner to various client groups. Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; and, provides HR support to team members at all levels of the organization. Assist in directing responsibility for ensuring that property HR SLA’s are followed and met.- Identifies and develops strategies for client groups with respect to turnover, retention, staff development, engagement, employee relations, guest service, compensation, wellness and performance management issues. Identify and establish partnership with local workforce development groups, colleges and community outreach organizations.- Partners with top HR leader and other members of the HR team in monthly budget reconciliations, P&L review, and approving departmental purchasing.- Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Partners with top HR executive to determine Human Resources strategy.- Analyzes property trends and metrics relative to engagement, turnover, staff development, etc. in partnership with HR team and develops solutions, programs, and policies as necessary.- Manages and resolves employee and/or labor relations issues; conducts effective, thorough, and objective investigations in cases of grievances, harassment, employee concerns, or EEOC issues.- Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.- Provides performance management (coaching, counseling, career development, corrective action, performance reviews, and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations, and internal policy/procedure.- Maintains current knowledge of HR policies, programs, laws, and regulations.- Develops reports and other key metrics, including but not limited to, the monthly HR Scorecard, Strategic Plan, or other identified HR analytics.- Facilitates training and development programs and delivers results that corresponds with established goals; analyzes results from programs and redirects as necessary for talent development purposes.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77034
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Ameristar Black Hawk

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