Penn National Gaming, Inc.

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Search Results Page 17 of 34

Job Locations US-MS-Robinsonville
- Greets guests with a positive and friendly attitude.  Assure guests are seated in a timely manner assuring that guests have a favorable dining experience. - Coordinates activities of dining room personnel to provide fast and courteous service to guests. - Greets guests, escorts them to tables, and provides menus in timely manner. - Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to guests. - Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations. - Prepares beverages and expedites food orders as needed. - Collects payment from customers as needed. - Computes or recomputed bill, itemized lists, and tickets showing amount due as needed. - Works closely with Stewarding to ensure that the outlet is stocked with clean china and silver - Takes beverage orders, serves beverages and bartends when necessary - Ensures that all tables remain clean and free of dirty dishes and debris - Responsible for daily break down of the outlet at closing.- Use of all bar equipment, cash registers and Micro System.- Ensure the safety and security of guests and team members. - Become knowledgeable of Resorts Casino policies and procedures with regards to alcoholic beverages - Other duties as assigned. 
Job ID
2021-81314
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
1st Jackpot Casino Tunica
Job Locations US-OH-Toledo
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant - Seating guests in restaurant as per specified rotation requirements - Maintaining proper seating and reservation documentation - Monitoring restaurant for table availability - Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards - Assisting wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required - Completing all assigned closing duties at end of shift - Knowing and promoting current casino events and programs and can give guests directions to all casino areas - Thanking customers, inviting them back, wishing them luck and making it easy for them to get back in play
Job ID
2021-82356
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant - Seating guests in restaurant as per specified rotation requirements - Maintaining proper seating and reservation documentation - Monitoring restaurant for table availability - Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards - Assisting wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required - Completing all assigned closing duties at end of shift - Knowing and promoting current casino events and programs and can give guests directions to all casino areas - Thanking customers, inviting them back, wishing them luck and making it easy for them to get back in play
Job ID
2021-82262
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-IL-Joliet
SUMMARYPerform duties as assigned to include but not limited to cleaning, maintaining, and stocking the following areas: lobby, laundry services, food service areas, guest rooms, hallways, meeting rooms, team member break area, public washrooms, staircase, and elevators.  ESSENTIAL DUTIES AND RESPONSIBILITIES- Review section report to determine assigned rooms to be cleaned.- Check with front desk personnel to determine room status i.e. vacant, occupied, etc.- Clean hotel guestrooms in accordance with hotel cleaning standards policy.- Restock and replace all amenities as needed.- Stock attendant/lobby cart with the appropriate supplies and cleaning chemicals daily.- Clean all public areas including windows and mirrors.- Clean and empty all ashtrays.- Maintain cleanliness of hallways, stairwells, public vending areas and team member break area.- Perform functions in laundry room to include but not limited to sorting, washing, drying and folding laundry. - Restock clean laundry/supplies in appropriate areas.- Empty all public and Team Member trash containers when ¾ full.- Load dishwasher with soiled dishes, utensils and cookware.  Fill with detergent and start the cleaning cycle.  Stock cleaned dishes in the appropriate areas.- Clean all kitchen areas, mop and sweep floors, wipe down walls and ceilings, clean drains, vents and filters.- Follow all safety rules and keep the work area clean and in an orderly condition.- Conduct self in an appropriate professional manner at all times.- Consistently follow through with the appropriate actions when asked to complete projects or tasks.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and employees.- Other duties as assigned.
Job ID
2021-82556
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Joliet
Job Locations US-WV-Charles Town
- $1500.00 SIGN ON BONUS  Starting Pay: $11.00- INTERNALS ARE NOT ELIGIBLE FOR SIGN ON BONUS- Adheres to all CTRS food safety and sanitation techniques at all times – before, during, and after breakfast service! - Completes all tasks assigned by Guest Services Manager in a timely manner in accordance with CTRS standards. - Transports all items needed for food service from storeroom, kitchen, or other areas. - Sets up the hotel breakfast buffet for service according to established standards. - Greets the guests as they arrive and assists in seating. - Takes beverage requests (coffee, juice, etc.) and directs and explains the breakfast layout to the guests. - During breakfast service, regularly offers re-fills on coffee and juice using hand-held service pitchers. - Busses and re-sets empty tables within 3 minutes of the guest departure. - Re-stocks the breakfast buffet as needed during service. - Breaks down and cleans up after the completion of all scheduled shifts, completing assigned side work functions. - Responds quickly and courteously to guest requests. - Follows all company/departmental policies, procedures, and standards. - Thoroughly familiar with all related HAZCOM information, MSDS for any chemicals in use, Blood Borne Pathogen prevention, and appropriate response. - Follows all Safety handling procedures and is familiar with Emergency Procedures. - Presents a professional image at all times through appearance and behavior. - Assists with luggage storage and rooming guests as requested by Guest Reception. - Actively participates in all hotel meetings, training, task forces, programs, etc. - Other duties as assigned.
Job ID
2021-80485
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-MO-Riverside
  - Greet, register, and assign rooms to guests of the hotel. - Verify customers' credit, and establish how the customer will pay for the accommodation. - Keep records of room availability and guests' accounts using hotel computer systems. - Compute bills, collect payments, and make change for guests. - Perform simple bookkeeping activities, such as balancing cash accounts. - Review accounts and charges with guests during the check out process. - Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems. - Transmit and receive messages, using telephones or telephone switchboards. - Contact housekeeping or maintenance staff when guests report problems. - Review information / pass on log from previous shift, check room rates and discusses sell strategy with Supervisor - Place Service Assurance Call to all guests within 30 minutes of arrival - Review and become familiar with ViP’s and group folders, verifying proper blocking arrangements - Follow and complete items on Guest Services AM/PM checklist - Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms. - When assisting guests to room, inform guest of the hotel’s facilities and hours of operation. - Greet and assist all guests entering or leaving the hotel. - Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary.  Uses proper cart handling techniques when using a bell cart. - issue luggage claim tag and store luggage in bell closet when necessary - Ensure timely and efficient delivery of guest messages, mail, and faxes - Respond to guest inquiries and direct guests around the hotel - Explain proper use of keys system and insures the guests satisfaction with their room - Accurately give directions, information, and recommendations - Audit current registration cards to computerized information - Correct errors and discrepancies on guest accounts and resolve guest complaints - Ensure organization and cleanliness of all work areas - Balance cash daily, prepare deposit for general cashier, and secure float at shift closing - Comply with all reasonable requests made by management  - Adhere to all gaming laws and regulations  
Job ID
2021-82577
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-WV-Charles Town
- $1,500 sign-on bonus (internal applicants not eligible)- Starting Rate: $11.00/hour- Schedule: 2PM-10PM- Uses daily checklist to direct and record activities- Inspects entries including: door mats, trash cans and cigarette urns to ensure cleanliness standards have been met. Cleans and reports any problems to supervisor.- Maintains cleanliness of Lobby, sweeping, vacuuming, mopping, dusting, picking up debris and trash, emptying trash cans. - Cleans assigned public hallways, policing for trash and/or debris; vacuums and dusts hallway furniture and fixtures and washes corridor windows on schedule. Reports problems and safety issues to supervisor.- Greets guests in hotel public areas as they are encountered, always smiling and conveying positive hospitality standards.- Assists with setting and arranging conference rooms in preparation for events and meetings, according to Sales department specifications. Cleans room(s) after each day’s use.- Cleans Public restrooms and maintains room supplies.- Maintains cleanliness of Pool area, reports problems to supervisor or Maintenance as appropriate to property standard. Is there a pool on property?- Uses floor machine to scrub tile floors and uses floor wax to polish floor after application.- Uses carpet machine to clean carpeting and remove stains- Cleans, vacuums, dusts and empties trash cans in staff offices. Also maintains cleanliness and supplies for Employee Break Area as may be assigned to include wipe down, sweeping, mopping, emptying trash and re-stocking.- Delivers clean linens and collects/removes soiled linen.- Re-stocks Housekeeping storage closets as needed- Makes up cribs and rollaway beds (along with room attendants) after use and prior to storage- Delivers Housekeeping supplies as instructed. - Assists Housekeeping staff with movement of heavy items such as mattresses. - Responds quickly and courteously to guest requests. Follows up to ensure guest satisfaction.- May be required to clean rooms as may be necessary.- Provides a professional image in appearance and behavior at all times.- Follows all company policies and procedures and actively participates in all hotel meetings, task forces, training and programs.- Thoroughly familiar with Emergency Procedures.- Familiar with HAZCOM as related to position. Follows all chemical and equipment safety handling procedures. - Always alert for Security and Safety issues and hazards and reports same immediately to supervisor. - You are required to follow PPE and safety guidance designed to safeguard you, your fellow team members, and guests.
Job ID
2021-83108
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-LA-Lake Charles
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the house person with department projects, as needed.- Maintains strict confidentiality in all company matters.
Job ID
2021-78540
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-WV-Charles Town
- Receives soiled linen by bag, cart, or chute from floors. - Sorts all articles; inspects all laundry and linens and records all damaged or stained items. - Assists in the removal of soiled linen from vacant guest rooms, as well as from housekeeper carts on the guest floors and brings them to the laundry facility. - Receives linen deliveries from outside vendor and verifies quantities received versus quantities sent out. - Operates washers and dryers properly according to the recommended capacity and other guidelines. - Ensures necessary chemicals are added in the correct quantities at the proper times during the cycles. - Folds and stores clean linens and irons table linen by hand if necessary. - Assists in completing regular linen and terry inventories. - Assists in re-stocking maid carts with fresh linen. - Assists in re-stocking maid caddies with supplies. - informs Housekeeping Manager of any malfunctioning equipment. - Reports lost and found items to Housekeeping Manager. - May be cross-trained to assist with Guest Room Cleaning or Public Area Cleaning. - Responds quickly and courteously to guest requests. - Follows all company/departmental policies, procedures, and standards. - Thoroughly familiar with all related HAZCOM information, MSDS for any chemicals in use, Blood Borne Pathogen prevention and response. - Follows all Safety handling procedures and is familiar with Emergency Procedures. - Presents a professional image at all times through appearance and behavior. - Assists with luggage storage and rooming a guest as requested by Guest Reception. - Actively participates in all hotel meetings, training, Task forces, programs, events, etc. - Other duties as assigned.
Job ID
2021-83904
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-MS-Bay St Louis
- Responsible for supervising day to day operations and managing staff for the Hotel; functions as a strategic leader of the hotel with responsibility for all aspects of the operation.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Maintains all master and direct bill accounts and coordinates with Accounting staff to ensure correct billing.- Makes recommendations pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs.- Responsible for maintaining maximized occupancy and revenue for Hotel operations. - Makes recommendations for financial activities of Hotel such as setting room rates and policies/procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-82785
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-IL-Joliet
- Responsible for managing day-to-day Hotel & RV Park operations of the Front Services, Housekeeping, and Laundry.- Ensures that excellent service is provided to guests in a prompt, friendly, and courteous manner, and rooms and public areas meet the highest standards of cleanliness, comfort, and safety. Also ensures that rooms are turned in an efficient manner while maintaining reasonable costs.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Directs day-to-day operation of the Hotel and associated functions to ensure each guest has a memorable experience.- Ensures consistent, high-quality service standards are maintained in the Front Desk, Front Services, and Housekeeping areas.- Inspects and reviews all assigned operations.- Confers with subordinate Managers and Supervisors to assure maximum customer satisfaction and efficient utilization of manpower and facilities.- Responsible for the proper scheduling of team members, ensuring a high level of guest service while maintaining control of labor costs and all departmental expenses.- Must be able to understand and manage within the departmental budgetary guidelines.- Manages team members in order to maintain proper team member/employer relations, recognition; evaluates performance and administers discipline.- Provides positive feedback to team members, as well as corrective feedback to negative actions.- Establishes and administers policies and procedures pertaining to all of the Hotel Departments and assures adherence to these policies.- Recommends changes for assigned personnel, including hiring, promotion, demotion, and termination. Approves wage and salary adjustments for personnel within established limits.- Handles special projects and other job duties as assigned.- Meets the attendance guidelines of the job and adheres to departmental and company policies.- Ensures that the guest arrival includes superior customer service behaviors: initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.
Job ID
2021-82394
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Checks guests in and out of rooms and RV Park.- Makes guest reservations, assigns rooms/RV slots, and makes keys.- Answers incoming telephone calls and provides appropriate assistance such as directions and information regarding property events or promotions.- Answers PBX incoming calls and distributes throughout property.- Enters reservations for Hotel/RV park accommodations based on availability.- Verifies payments received.- Checks arrivals and departures.- Runs daily reports.- Counts cash drawer and balances shift transactions.- Performs daily cash drops and signs proper drop logs.- Performs daily inventory of Front Desk supplies and RV park supplies, notifying Supervisor of ordering needs.- Assists Supervisor in data entry for reports.- Responsible for Hotel rate yield management, balancing hotel inventory, and identifying potential walks.- Maintains a sales strategy mentality to maximize occupancy and revenues.- Adheres to all established credit and internal audit procedures to minimize exposure to loss of revenues.- Uses proper accounting procedures to correct discrepancies.- Invokes service recovery when appropriate.- Reviews guest room accounts for accuracy.- Functions as an expert in Emergency procedures and has a thorough knowledge of all crisis communication material.- Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit; posts all charges; completes cashier’s reports.- Completes Night Audit Checklist with accuracy.- Prepares informational packets as needed.- Fills in for Breakfast Greeter as required.- Understands and adheres to all property and departmental standards, policies, and procedures.- Receives in-bound calls and dispatches or handles appropriately.- Performs out-bound calling efforts as scheduled and prioritized by supervisor or ETS system.- Performs basic functions, data input, and acquires information from the following: ACSC, LMS, PBX, Open Table.- Achieves established levels of activity and meets objectives for number and length of calls attempted, calls completed, sales results, and abandoned calls, up-selling and the accuracy and completeness of data input.- Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling.- Handles reservation requests for invitational events, hotel, restaurants, and concerts.- Utilizes event manifests, RSVP spreadsheets, and refers to fact sheets as needed to fulfill call center initiatives.- Provides regular updates on reservation status and response summaries.- Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues.- Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction.- Delivers phone scripts in a compelling and confident manner, effectively offers tool box amenities, and establishes follow up action when executing out-bound calls.- Carries out several simultaneous tasks: takes rapidly-arriving incoming calls in succession, provides courteous, personalized, and professional service, and proficiently and accurately enters and assesses data across multiple systems and programs.- Provides superior service delivery and strong persuasive communication skills.- Consistently follows the processes and procedures outlined for handling calls including up-selling, personalization, standardization, and quality control measures.- Performs a variety of record keeping, filing, indexing, and other general administrative functions.- Operates a variety of communication equipment.- Must display the ability to be a team player and interfaces with other departments to develop key relations to ensure maximum efficiency in completing job tasks.- Responsible for stocking and working Sundry shop.- Assists with Differentiated EP services.- Other duties as assigned.
Job ID
2021-82559
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Joliet
Job Locations US-WV-Charles Town
- $1,500. SIGN ON BONUS  Starting Pay: $11.00- INTERNAL APPLICANTS ARE NOT ELIGIBLE FOR BONUS- Supplies rooms with all amenities and linens. - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by inspector, Housekeeping Lead, Supervisor, or Manager. - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in guest rooms. - Vacuums and cleans carpeted areas and behind furniture. - Assures that every room is clean and everything in room is in proper working order. - Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels, and all amenities. - Ensures all linens and terry are without defect. - Completes daily housekeeping reports, if necessary. - Works as a team with other employees. - Responsible for providing exceptional Red Carpet Customer Service to all guests. - Properly reports and turns in all lost and found items. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Reports all safety hazards or maintenance deficiencies for proper handling. - Maintains and cleans all equipment used throughout the course of a shift.
Job ID
2021-81484
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
-$1,500 Sign On Bonus-$11.00 Hour- Supplies rooms with all amenities and linens. - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by inspector, Housekeeping Lead, Supervisor, or Manager. - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in guest rooms. - Vacuums and cleans carpeted areas and behind furniture. - Assures that every room is clean and everything in room is in proper working order. - Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels, and all amenities. - Ensures all linens and terry are without defect. - Completes daily housekeeping reports, if necessary. - Works as a team with other employees. - Responsible for providing exceptional Red Carpet Customer Service to all guests. - Properly reports and turns in all lost and found items. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Reports all safety hazards or maintenance deficiencies for proper handling. - Maintains and cleans all equipment used throughout the course of a shift.
Job ID
2021-83364
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-IL-Joliet
- Performs duties to accommodate hotel guests, responds to telephone inquiries, and makes appropriate reservations. - Ensures guest satisfaction by following guidelines of the company and departmental policies and procedures. - Conducts in-bound and out-bound calling, providing quality service and effective selling through the use of a telecommunication database and telephonic system. - Expediently handles guest concerns, inquiries, and requests. - Directs guests to appropriate personnel and/or escalates issues to management when necessary to fulfill guest needs. - Performs the professional and courteous handling of incoming guest calls and reservation requests while realizing campaign goals, fulfilling data entry requirements, and achieving call time and volume objectives.  - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Checks guests in and out of rooms and RV Park.- Makes guest reservations, assigns rooms/RV slots, and makes keys.- Answers incoming telephone calls and provides appropriate assistance such as directions and information regarding property events or promotions.- Answers PBX incoming calls and distributes throughout property.- Enters reservations for Hotel/RV park accommodations based on availability.- Verifies payments received.- Checks arrivals and departures.- Runs daily reports.- Counts cash drawer and balances shift transactions.- Performs daily cash drops and signs proper drop logs. - Performs daily inventory of Front Desk supplies and RV park supplies, notifying Supervisor of ordering needs.- Assists Supervisor in data entry for reports.- Performs Night Audit procedure as assigned or scheduled.- Performs minor clerical work as assigned.- Prepares informational packets as needed.- Fills in for Breakfast Greeter as required.- Understands and adheres to all property and departmental standards, policies, and procedures.- Receives in-bound calls and dispatches or handles appropriately.- Performs out-bound calling efforts as scheduled and prioritized by supervisor or ETS system.- Performs basic functions, data input, and acquires information from the following: ACSC, LMS, PBX, Open Table.- Achieves established levels of activity and meets objectives for number and length of calls attempted, calls completed, sales results, and abandoned calls, up-selling and the accuracy and completeness of data input. - Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling. - Handles reservation requests for invitational events, hotel, restaurants, and concerts. - Utilizes event manifests, RSVP spreadsheets, and refers to fact sheets as needed to fulfill call center initiatives.- Provides regular updates on reservation status and response summaries.  - Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues. - Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction.- Delivers phone scripts in a compelling and confident manner, effectively offers tool box amenities, and establishes follow up action when executing out-bound calls.  - Carries out several simultaneous tasks: takes rapidly-arriving incoming calls in succession, provides courteous, personalized, and professional service, and proficiently and accurately enters and assesses data across multiple systems and programs.- Provides superior service delivery and strong persuasive communication skills.- Consistently follows the processes and procedures outlined for handling calls including up-selling, personalization, standardization, and quality control measures.- Performs a variety of record keeping, filing, indexing, and other general administrative functions.- Operates a variety of communication equipment.- Must display the ability to be a team player and interface with other departments to develop key relations to ensure maximum efficiency in completing job tasks.- Responsible for stocking and working Sundry shop.- Assists with Differentiated EP services.- Other duties as assigned.
Job ID
2021-82560
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Joliet
Job Locations US-MS-Bay St Louis
- Provides friendly and efficient service to guests during check in/check out procedures.- Make and confirm advance reservations and assist guest with problems or questions.- Obtains information necessary to guarantee rooms (i.e. identification, credit card verification etc.).- Assists guests with any problems, questions, or future room reservations.- Performs Front Desk, Call Center, and other hotel related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- Employees who work grave shift must perform Night Audit duties and complete and Flash Report in a correct and timely manner. - To answer all reservation inquiries in a manner set forth in policy procedure. This will include assisting guests warranting complimentary accommodations responding patrons to special events.- Maximize resort revenues by selling reservations based on predetermined rate strategies.- To accurately enter all reservations into the computer system based on set policy and procedure.- Provide information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Perform group block management, the entering of rooming lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- To make recommendations to "yield management" strategies.- Verifies duties and examines work for exactness, neatness and conformance to policies and procedures.- Assigns and assists customers with an RV site.- Remains current on all casino activities and assists guests with all inquiries.- Collects and accounts for all RV site revenue.- Responsibilities may include carrying out routine duties that occur while working at the Marina.- Answers phone and assists with clerical tasks.- Exhibits a friendly, helpful and courteous manner when dealing with the customers and fellow team members. - Any and duties as assigned by your Manager or a member of management.
Job ID
2021-80083
Position Type
Seasonal
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MO-St. Louis
- Transports cleaning equipment up and down ramps. - Vacuums and shampoos carpet. - Mops, scrubs, rinses, and polishes hard floors. - Responsible for counting and distribution of clean linen to both Room Attendant carts as well as linen closets. - Picks up used linen from Room Attendants' carts, drops linen down chute to carts that are then taken to soiled linen room where it is picked up by laundry company. - Moves, rearranges, and cleans furniture. - Washes mirrors and windows. - Maintains Housekeeping linen room on each floor; stocks with linen and supplies, ensuring adequate level of supplies. - Washes and cleans wall light fixtures, louvers, ceilings, shelves, and outside walls. - Operates and controls all mechanical equipment including rotary machines, blowers, and back vacuums. - Recognizes and uses appropriate chemicals. - Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen, and other related responsibilities. - When needed, sets up guest rooms. - Delivers, upon request, guest amenities, i.e., pillows, additional beds, blankets, and much more. - Maintains and cleans all office spaces throughout the property and hotel public areas. - Maintains cleanliness of guest room hallways. - Responsible for providing exceptional Red Carpet Customer Service to all guests.
Job ID
2021-80090
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-Riverside
- Supplies rooms with all amenities and linens - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by inspector, Housekeeping Lead, Supervisor, or Manager - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in guest rooms - Vacuums and cleans carpeted areas and behind furniture - Assures that every room is clean and everything in room is in proper working order - Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities - Ensures all linens and terry are without defect - Completes daily housekeeping reports, if necessary - Works as a team with other employees - Responsible for providing exceptional Red Carpet Customer Service to all guests - Properly reports and turns in all lost and found items - Greets all guests throughout shift with the proper salutation and pleasant expression - Reports all safety hazards or maintenance deficiencies for proper handling - Maintains and cleans all equipment used throughout the course of a shift
Job ID
2021-82570
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-MO-Riverside
- Supplies rooms with all amenities and linens - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by inspector, Housekeeping Lead, Supervisor, or Manager - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in guest rooms - Vacuums and cleans carpeted areas and behind furniture - Assures that every room is clean and everything in room is in proper working order - Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities - Ensures all linens and terry are without defect - Completes daily housekeeping reports, if necessary - Works as a team with other employees - Responsible for providing exceptional Red Carpet Customer Service to all guests - Properly reports and turns in all lost and found items - Greets all guests throughout shift with the proper salutation and pleasant expression - Reports all safety hazards or maintenance deficiencies for proper handling - Maintains and cleans all equipment used throughout the course of a shift
Job ID
2021-82493
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-NV-Jackpot
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures that guest rooms are well maintained and in proper repair.- Oversees daily cleaning of occupied rooms and preparation of rooms for new check-ins.- Maintains adequate inventory of all supplies.- Ensures that linen and supplies are tracked and accounted for daily.- Expedites and oversees special requests from the Front Desk.- Monitors, maintains, and makes recommendations on level of cleanliness in hotel rooms.- Responsible for the housekeeping operation of a designated shift in the absence of manager.- inspects all vacant rooms to ensure housekeeping specifications are met.- Reports all maintenance problems and assures protection of all hotel property from possible damage.- Maintains knowledge of and compliance with all safety and health standards set by OSHA and local Health Department.- Monitors team member appearance, carts, equipment, and cleaning supplies; ensures storerooms and properly stocked with linens and supplies.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81128
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Cactus Petes

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