Penn National Gaming, Inc.

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Search Results Page 17 of 33

Job Locations US-WV-Charles Town
- $1,500. SIGN ON BONUS  Starting Pay: $11.00- INTERNAL APPLICANTS ARE NOT ELIGIBLE FOR BONUS- Supplies rooms with all amenities and linens. - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by inspector, Housekeeping Lead, Supervisor, or Manager. - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in guest rooms. - Vacuums and cleans carpeted areas and behind furniture. - Assures that every room is clean and everything in room is in proper working order. - Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels, and all amenities. - Ensures all linens and terry are without defect. - Completes daily housekeeping reports, if necessary. - Works as a team with other employees. - Responsible for providing exceptional Red Carpet Customer Service to all guests. - Properly reports and turns in all lost and found items. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Reports all safety hazards or maintenance deficiencies for proper handling. - Maintains and cleans all equipment used throughout the course of a shift.
Job ID
2021-81484
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
-$1,500 Sign On Bonus-$11.00 Hour- Supplies rooms with all amenities and linens. - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by inspector, Housekeeping Lead, Supervisor, or Manager. - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in guest rooms. - Vacuums and cleans carpeted areas and behind furniture. - Assures that every room is clean and everything in room is in proper working order. - Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels, and all amenities. - Ensures all linens and terry are without defect. - Completes daily housekeeping reports, if necessary. - Works as a team with other employees. - Responsible for providing exceptional Red Carpet Customer Service to all guests. - Properly reports and turns in all lost and found items. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Reports all safety hazards or maintenance deficiencies for proper handling. - Maintains and cleans all equipment used throughout the course of a shift.
Job ID
2021-83364
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-IL-Joliet
- Performs duties to accommodate hotel guests, responds to telephone inquiries, and makes appropriate reservations. - Ensures guest satisfaction by following guidelines of the company and departmental policies and procedures. - Conducts in-bound and out-bound calling, providing quality service and effective selling through the use of a telecommunication database and telephonic system. - Expediently handles guest concerns, inquiries, and requests. - Directs guests to appropriate personnel and/or escalates issues to management when necessary to fulfill guest needs. - Performs the professional and courteous handling of incoming guest calls and reservation requests while realizing campaign goals, fulfilling data entry requirements, and achieving call time and volume objectives.  - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Checks guests in and out of rooms and RV Park.- Makes guest reservations, assigns rooms/RV slots, and makes keys.- Answers incoming telephone calls and provides appropriate assistance such as directions and information regarding property events or promotions.- Answers PBX incoming calls and distributes throughout property.- Enters reservations for Hotel/RV park accommodations based on availability.- Verifies payments received.- Checks arrivals and departures.- Runs daily reports.- Counts cash drawer and balances shift transactions.- Performs daily cash drops and signs proper drop logs. - Performs daily inventory of Front Desk supplies and RV park supplies, notifying Supervisor of ordering needs.- Assists Supervisor in data entry for reports.- Performs Night Audit procedure as assigned or scheduled.- Performs minor clerical work as assigned.- Prepares informational packets as needed.- Fills in for Breakfast Greeter as required.- Understands and adheres to all property and departmental standards, policies, and procedures.- Receives in-bound calls and dispatches or handles appropriately.- Performs out-bound calling efforts as scheduled and prioritized by supervisor or ETS system.- Performs basic functions, data input, and acquires information from the following: ACSC, LMS, PBX, Open Table.- Achieves established levels of activity and meets objectives for number and length of calls attempted, calls completed, sales results, and abandoned calls, up-selling and the accuracy and completeness of data input. - Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling. - Handles reservation requests for invitational events, hotel, restaurants, and concerts. - Utilizes event manifests, RSVP spreadsheets, and refers to fact sheets as needed to fulfill call center initiatives.- Provides regular updates on reservation status and response summaries.  - Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues. - Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction.- Delivers phone scripts in a compelling and confident manner, effectively offers tool box amenities, and establishes follow up action when executing out-bound calls.  - Carries out several simultaneous tasks: takes rapidly-arriving incoming calls in succession, provides courteous, personalized, and professional service, and proficiently and accurately enters and assesses data across multiple systems and programs.- Provides superior service delivery and strong persuasive communication skills.- Consistently follows the processes and procedures outlined for handling calls including up-selling, personalization, standardization, and quality control measures.- Performs a variety of record keeping, filing, indexing, and other general administrative functions.- Operates a variety of communication equipment.- Must display the ability to be a team player and interface with other departments to develop key relations to ensure maximum efficiency in completing job tasks.- Responsible for stocking and working Sundry shop.- Assists with Differentiated EP services.- Other duties as assigned.
Job ID
2021-82560
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Joliet
Job Locations US-MS-Bay St Louis
- Provides friendly and efficient service to guests during check in/check out procedures.- Make and confirm advance reservations and assist guest with problems or questions.- Obtains information necessary to guarantee rooms (i.e. identification, credit card verification etc.).- Assists guests with any problems, questions, or future room reservations.- Performs Front Desk, Call Center, and other hotel related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- Employees who work grave shift must perform Night Audit duties and complete and Flash Report in a correct and timely manner. - To answer all reservation inquiries in a manner set forth in policy procedure. This will include assisting guests warranting complimentary accommodations responding patrons to special events.- Maximize resort revenues by selling reservations based on predetermined rate strategies.- To accurately enter all reservations into the computer system based on set policy and procedure.- Provide information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Perform group block management, the entering of rooming lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- To make recommendations to "yield management" strategies.- Verifies duties and examines work for exactness, neatness and conformance to policies and procedures.- Assigns and assists customers with an RV site.- Remains current on all casino activities and assists guests with all inquiries.- Collects and accounts for all RV site revenue.- Responsibilities may include carrying out routine duties that occur while working at the Marina.- Answers phone and assists with clerical tasks.- Exhibits a friendly, helpful and courteous manner when dealing with the customers and fellow team members. - Any and duties as assigned by your Manager or a member of management.
Job ID
2021-80083
Position Type
Seasonal
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MO-St. Louis
- Transports cleaning equipment up and down ramps. - Vacuums and shampoos carpet. - Mops, scrubs, rinses, and polishes hard floors. - Responsible for counting and distribution of clean linen to both Room Attendant carts as well as linen closets. - Picks up used linen from Room Attendants' carts, drops linen down chute to carts that are then taken to soiled linen room where it is picked up by laundry company. - Moves, rearranges, and cleans furniture. - Washes mirrors and windows. - Maintains Housekeeping linen room on each floor; stocks with linen and supplies, ensuring adequate level of supplies. - Washes and cleans wall light fixtures, louvers, ceilings, shelves, and outside walls. - Operates and controls all mechanical equipment including rotary machines, blowers, and back vacuums. - Recognizes and uses appropriate chemicals. - Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen, and other related responsibilities. - When needed, sets up guest rooms. - Delivers, upon request, guest amenities, i.e., pillows, additional beds, blankets, and much more. - Maintains and cleans all office spaces throughout the property and hotel public areas. - Maintains cleanliness of guest room hallways. - Responsible for providing exceptional Red Carpet Customer Service to all guests.
Job ID
2021-80090
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-Riverside
- Supplies rooms with all amenities and linens - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by inspector, Housekeeping Lead, Supervisor, or Manager - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in guest rooms - Vacuums and cleans carpeted areas and behind furniture - Assures that every room is clean and everything in room is in proper working order - Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities - Ensures all linens and terry are without defect - Completes daily housekeeping reports, if necessary - Works as a team with other employees - Responsible for providing exceptional Red Carpet Customer Service to all guests - Properly reports and turns in all lost and found items - Greets all guests throughout shift with the proper salutation and pleasant expression - Reports all safety hazards or maintenance deficiencies for proper handling - Maintains and cleans all equipment used throughout the course of a shift
Job ID
2021-82570
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-MO-Riverside
- Supplies rooms with all amenities and linens - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by inspector, Housekeeping Lead, Supervisor, or Manager - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in guest rooms - Vacuums and cleans carpeted areas and behind furniture - Assures that every room is clean and everything in room is in proper working order - Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities - Ensures all linens and terry are without defect - Completes daily housekeeping reports, if necessary - Works as a team with other employees - Responsible for providing exceptional Red Carpet Customer Service to all guests - Properly reports and turns in all lost and found items - Greets all guests throughout shift with the proper salutation and pleasant expression - Reports all safety hazards or maintenance deficiencies for proper handling - Maintains and cleans all equipment used throughout the course of a shift
Job ID
2021-82493
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-NV-Jackpot
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures that guest rooms are well maintained and in proper repair.- Oversees daily cleaning of occupied rooms and preparation of rooms for new check-ins.- Maintains adequate inventory of all supplies.- Ensures that linen and supplies are tracked and accounted for daily.- Expedites and oversees special requests from the Front Desk.- Monitors, maintains, and makes recommendations on level of cleanliness in hotel rooms.- Responsible for the housekeeping operation of a designated shift in the absence of manager.- inspects all vacant rooms to ensure housekeeping specifications are met.- Reports all maintenance problems and assures protection of all hotel property from possible damage.- Maintains knowledge of and compliance with all safety and health standards set by OSHA and local Health Department.- Monitors team member appearance, carts, equipment, and cleaning supplies; ensures storerooms and properly stocked with linens and supplies.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81128
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Cactus Petes
Job Locations US-NV-Jackpot
- ***$500 Sign-on bonus- The House Person is to provide an effective and efficient working environment for the Hotel’s Guest Room Attendants ensuring the hotel guest rooms are clean and that the rooms are ready in a timely manner for the next Guest that will be checking in. - Adhere to standards and operating procedures as outlined in the Cactus Petes housekeeping manual. - Must maintain all your GRA (Guest Room Attendant) carts throughout the day with clean sheets, water, rags, and any other material a Guest Room Attendant will be expected to have available to complete a room. - All closets must be well organized, clean, neat and tightly, boxes broken down and taken out every day NO EXCEPTIONS. - Report any safety issues to the Housekeeping Supervisor or Housekeeping Management.- Follow the established protocol when entering and cleaning guest rooms.- Maintain linen and guest supplies in the linen storage areas.- Responsible for cleaning the hotel public areas.- Replenish linen and guest supplies in the housekeeping closets.- Collect used linen from the housekeeping room attendant carts and transport linen to the closet.- Report damage, improvement or repair issues in the guest rooms or hotel area to the appropriate Housekeeping Supervisor or Executive Housekeeper.
Job ID
2021-83391
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Cactus Petes
Job Locations US-MS-Tunica Resorts
- Transports cleaning equipment up and down ramps - Vacuums and shampoos carpet - Mops, scrubs, rinses and polishes hard floors - Responsible for counting and distribution of clean linen to both Room Attendant carts as well as linen closets - Picks up used linen from Room Attendant’s carts, drops linen down chute to carts that are then taken to soiled linen room where it is picked by laundry company - Moves, rearranges and cleans furniture - Washes mirrors and windows - Maintains housekeeping linen room on each floor, stocks with linen and supplies ensuring adequate level of supplies - Washes and cleans wall light fixtures, louvers, ceilings, shelves and outside walls - Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums - Recognizes and uses appropriate chemicals - Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen and other related responsibilities - When needed, sets up guest rooms - Delivers, upon request, guest amenities, i.e. pillows, additional beds, blankets and much more - Maintains and cleans all office spaces throughout the property and hotel public areas - Maintains cleanliness of guest room hallways - Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2021-81339
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Tunica
Job Locations US-LA-Lake Charles
JOB DUTIES AND RESPONSIBILITIES:(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - Performs all room cleaning and upkeep according to established standards. - Removes used laundry and trash from room. - Assists guests with questions or problems, ensuring guest satisfaction. - Performs work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and customer services standards - Reports hotel room facility problems related to structure, equipment, and plumbing to supervisor. - Ensures that rooms are supplied with all hard and soft goods in compliance with company policy.
Job ID
2021-78531
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-MO-Riverside
- Transports cleaning equipment up and down ramps- Vacuums and shampoos carpet- Mops, scrubs, rinses and polishes hard floors- Responsible for counting and distribution of clean linen to both Room Attendant carts as well as linen closets- Picks up used linen from Room Attendant’s carts, drops linen down chute to carts that are then taken to soiled linen room where it is picked by laundry company- Moves, rearranges and cleans furniture- Washes mirrors and windows- Maintains housekeeping linen room on each floor, stocks with linen and supplies ensuring adequate level of supplies- Washes and cleans wall light fixtures, louvers, ceilings, shelves and outside walls- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums- Recognizes and uses appropriate chemicals- Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen and other related responsibilities- When needed, sets up guest rooms- Delivers, upon request, guest amenities, i.e. pillows, additional beds, blankets and much more- Maintains and cleans all office spaces throughout the property and hotel public areas- Maintains cleanliness of guest room hallways- Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2020-75493
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-MO-Riverside
- Transports cleaning equipment up and down ramps - Vacuums and shampoos carpet - Mops, scrubs, rinses and polishes hard floors - Responsible for counting and distribution of clean linen to both Room Attendant carts as well as linen closets - Picks up used linen from Room Attendant’s carts, drops linen down chute to carts that are then taken to soiled linen room where it is picked by laundry company - Moves, rearranges and cleans furniture - Washes mirrors and windows - Maintains housekeeping linen room on each floor, stocks with linen and supplies ensuring adequate level of supplies - Washes and cleans wall light fixtures, louvers, ceilings, shelves and outside walls - Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums - Recognizes and uses appropriate chemicals - Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen and other related responsibilities - When needed, sets up guest rooms - Delivers, upon request, guest amenities, i.e. pillows, additional beds, blankets and much more - Maintains and cleans all office spaces throughout the property and hotel public areas - Maintains cleanliness of guest room hallways - Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2021-82573
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-OH-Youngstown
- Responsible for assisting in directing the operations and staff of the HR department. - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Develops and maintains productive, informative, and respectful relationships that support achievement of business focused results with assigned departments. - Serves as business partner to various client groups. - Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; and, provides HR support to team members at all levels of the organization. - Assist in directing responsibility for ensuring that property HR SLA’s are followed and met. - Identifies and develops strategies for client groups with respect to turnover, retention, staff development, engagement, employee relations, guest service, compensation, wellness and performance management issues. Identify and establish partnership with local workforce development groups, colleges and community outreach organizations. - Partners with top HR leader and other members of the HR team in the monthly budget reconciliations, P&L review, and approving departmental purchasing. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with top HR executive to determine Human Resources strategy. - Analyzes property trends and metrics relative to engagement, turnover, staff development, etc. in partnership with HR team and develops solutions, programs and policies as necessary. - Manages and resolve employee and/or labor relations issues; conducts effective, thorough and objective investigations in cases of grievances, harassment, employee concerns or EEOC issues. - Maintains in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. - Provides performance management (coaching, counseling, career development, corrective action, performance reviews, and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations and internal policy/procedure. - Maintains current knowledge of HR policies, programs, laws and regulations. - Develops reports and other key metrics, including but not limited to, the monthly HR Scorecard, Strategic Plan or other identified HR analytics. - Facilitates training and development programs and delivers results that corresponds with established goals. - Analyzes results from programs and redirects as necessary for talent development purposes. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-82760
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-NJ-Cherry Hill
Daily Responsibilites:- Partner with Compliance and the HR teams to organize the collection of existing and new team member applications, and all appropriate documentation to secure licenses as required by regulators for various states - Become a Subject Matter Expert on all occupational licensing requirements for each jurisdiction and resolve any potential issues or concerns- Provide administrative support and field questions from team members on all state occupational licensing processes- Ensure timeliness, completion and accuracy of team member occupational licensing application submissions and reporting- Correspond with team members to review application submissions and collect any outstanding information or documentation- Responsible for communications as it related to initial licensing, renewal process, and licensing approvals- Effectively manage the renewal process with Team Members to meet deadlines as required- Review and notarize applications, preparing them for Compliance review- Create, update and maintain spreadsheets associated with licensing statuses- Organize fingerprinting appointment codes and communications; work with 3rd party vendors as needed- Upload documents to appropriate files and update data in HRIS system- Maintain organized files for all license filings, related documentation/information and fingerprints
Job ID
2021-83288
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Penn Interactive Ventures - NJ
Job Locations US-IL-Aurora
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Understand and learn different positions/roles within the Human Resources department.- Develop refined Team Member relations skill, both in-person, via email or by phone.- Develop Team Member relations recovery skills to meet customer expectations.- Participate in and contribute to weekly team meetings.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-82687
Position Type
Intern
Category
Human Resources
Casino Property
Hollywood Casino Aurora
Job Locations US-PA-York
Clean HVAC units based on the manufacturer's recommendation, or as the need arises. Perform routine maintenance on all HVAC units, including changing filters, belts, and other parts when needed, or as recommended by the equipment manufacture.  Track Freon, changing out major parts, such as compressors, fan motors, and complete units when necessary. Daily tracking of parts, repairs, and maintenance schedules of all HVAC equipment. Keep daily records of work performed on each piece of equipment, and turn submit to Journeyman Technician on a daily basis. Set up protective barriers around work areas, to insure the safety of our team members and our guests. Setting up a HVAC shop/working area, and assist with keeping the work area clean and professionally organized. Use lock out/tag out system when performing scheduled maintenance, or making repairs to HVAC units. Assist management in planning tasks related to the HVAC system, including changing duct design, relocating equipment, adding equipment, or eliminating equipment. Learn the operational procedures for controlling the temperature and air quality in the casino, all public areas, and back-of-house areas. Re-set temperatures, and air changes as directed by management. Respond to request from other department managers, and follow up with phone call or personal contact to ensure the comfort level of our guests and team members. 
Job ID
2021-82830
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Hollywood Casino York
Job Locations US-PA-Philadelphia
- Take new features head-on. Go through detailed user-stories / tasks and build new UX / UI using native Swift.- Maintain the networking and data library written in Swift.- Squash bugs to make sure our user experience is unrivaled.- Build scalable and highly optimized code.- Collaborate with various stakeholders to solve innovative problems utilizing out-of-the-box solutions.- Be on top of WWDC announcements and leverage new iOS features in our app portfolio.
Job ID
2020-75769
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-York
**This Position is Pending Regulatory Approval** ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for directing the overall operations and staff of the IT department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Collaborate closely with the Corporate Information technology organization regarding cross functional governance, architecture, standards, etc.- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of ACES Customer Service to all guests and team members.- Plan, develop, organize, implement, direct and evaluate the property's information and technology functions.- Translate the strategic logics and tactical business plans into operational plans and systems structures.- Manage the remote access process.- Evaluate and advise on the impact of long-range planning of new strategies and regulatory action as those items impact the technical operating platforms of the property.- Participate in the development of design and implementation strategies to ensure property is kept abreast of technology trends within the industry in accordance with enterprise governance and architectural standards.- Participate in the development of integration strategies to ensure optimal efficiency of computer systems and programs with existing end users.- Participate in the development of disaster recovery strategies to ensure business continuance in case of systems failures in accordance with enterprise governance and architectural standards.- Ensure adequate processing and storage capacity for growing business demands based on customer volumes.- Continually reassess the competitiveness of all information assets against the relevant comparable companies, industries and markets.- Establish credibility throughout the property with management and the employees in order to be an effective listener and problem solver of information issues.- Participate in the development of appropriate policies and procedures to ensure the integrity of all deployed information systems in accordance with enterprise governance and architectural standards- Coordinate the interdepartmental efforts relative to information systems throughout the property.- Provide technical advice and knowledge to executive team.- Manage the budget and other financial measures of the Information and Technology Department.- Regularly reassess systems mix, policies, procedures and personnel to ensure compliance with strategic logics and operational objectives.- Interview, select and train new team members.- Review, adjust and administer working schedules of team members.- Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive.- Effectively use, administer and manage rewards and recognition for team members.- Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter.- Make determinations regarding types of materials, supplies, or tools to be used.- Supervise and manage attendance and time records of team members.- Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81205
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Hollywood Casino York
Job Locations US-MO-Riverside
- Adhere to the Penn National Gaming Values. - Conduct timely 1st level analysis to determine problems and potential resolutions while providing help desk phone and on-site support for requests related to hardware, software, network connectivity and application support.  - Consult with end users to determine hardware, software or system function setups. - Ensure customer satisfaction by responding to Service Requests in a timely, accurate, and professional manner. - Analyze, document and test computer systems or programs for purpose of troubleshooting/resolution. - Maintain understanding of multiple platforms and relevant applications and service offerings to ensure accurate and timely resolution or escalation of issues.  - Maintains inventory control for all hardware/software; maintains equipment organization to help expedite service. - Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues. - Troubleshoots network connectivity for property systems and maintain network wire management. - Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy. - Adhere to the processes/procedures established to meet day to day operational needs and to ensure compliance with regulatory/compliance related controls. - Act as a representative of Technology Services to internal and external customers. - Work in a team setting, sharing information and assisting other team members. - Support the policies of Penn National Gaming. - Work flexible hours including evenings, overnights, weekends, and holidays including but not limited to participating in the on-call rotation program. - Meets department uniform, appearance and grooming requirements. - Keeps work area clean and free of safety hazards, debris and litter. - Perform all job duties in a safe and responsible manner.
Job ID
2021-83545
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Argosy Casino Hotel & Spa Riverside

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