Penn National Gaming, Inc.

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Search Results Page 17 of 49

Job Locations US-OH-Columbus
- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2021-78805
Position Type
Regular Part-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Columbus
Job Locations US-IL-Joliet
- Accountable for the overall cleanliness and presentation of the entire property.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Performs duties to clean and sanitize areas of the property.- Responsible for cleaning of blood spills and bodily fluids.- Maintains ongoing awareness of safety and responds to emergencies accordingly.- Cleans and maintains offices, hallways, lobbies, lounges, restrooms, elevators, stairways, escalators, slot machines, table games, and other areas.- Keeps storage rooms clean and organized.- Replenishes restroom supplies. - Sweeps, mops, and vacuums floors.
Job ID
2020-75953
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino Joliet
Job Locations US-OH-Youngstown
- Cleaning VLT machines, in between machines, VLT bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas  - Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur - Cleaning any bio hazardous materials when it occurs  - Removing trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Responsible for providing exceptional Red Carpet Customer Service to all guests - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-78914
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
- Cleaning VLT machines, in between machines, VLT bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas  - Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur - Cleaning any bio hazardous materials when it occurs  - Removing trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Responsible for providing exceptional Red Carpet Customer Service to all guests - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-78915
Position Type
Regular Part-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment - Operates carpet shampooer and buffer - Ensures appropriate chemicals are used when cleaning and mixes appropriate chemicals- Responsible for moving furniture and cleaning of assigned areas- Maintains and cleans machines after use- Reports any problems to EVS Supervisor- Adheres to all company policies and procedures- Mops, scrubs, rinses and polishes hard floors- Moves, rearranges and cleans furniture- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums- Recognizes and uses appropriate chemicals- Responsible for providing exceptional Red-Carpet Customer Service to all guests
Job ID
2021-79133
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Plainridge Park Casino
Job Locations US-OH-Columbus
• Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing,    polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.• Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage. • Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.• Clean and service restrooms including replenishing bathroom supplies. • Maintain accuracy of restroom sheets after cleaning• Stock and supply all service areas with appropriate cleaning supplies.• Assist all departments by responding to housekeeping calls.• Clean and maintain tables, chairs, fixtures, decor and machines as needed. • Attend all departmental and company training programs or meetings as directed.• Adhere to all company policies and procedures.• Adhere to all gaming laws and regulations.• Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. • Meet department uniform, appearance and grooming requirements.• Any job duty needed to promote productivity in the efficient
Job ID
2021-78813
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning.- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Eagerly take on any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your Assistant Shift Manager or management personnel.- Comply with state, company, and department policies and regulations.- Other duties, as assigned.
Job ID
2021-78970
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning.- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Eagerly take on any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your Assistant Shift Manager or management personnel.- Comply with state, company, and department policies and regulations.- Other duties, as assigned.
Job ID
2021-78971
Position Type
Regular Part-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-IA-Council Bluffs
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures the day-to-day cleaning of the casino property is performed to established standards; ensures deep cleaning activities are performed with minimal impact to operations, during applicable shift. - Inspects completed work. - Makes recommendations for needed supplies and equipment; assists in ordering all supplies and equipment inventory.- Responsible for ensuring OSHA standards are followed. - Responsible for ensuring department has all necessary tools to complete tasks and that all equipment is in working order. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77254
Position Type
Regular Full-Time
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-MI-Detroit
This position is responsible for the outside/grounds cleanliness and/or heavy duty cleaning inside casino. inside casino duties include marble and hardwood floor cleaning, high dusting of ledges, general cleaning of restrooms, and carpet shampooing. Outside duties consist of upkeep of all areas around the Greektown Casino-Hotel property.   Essential Functions   - Maintain the highest standards to ensure the quality and the cleanliness in the casino and other required areas - Keep marble and hardwood floors polished and cleaned - Shampoo assigned carpeted areas as assigned - Utilization of specialty equipment to dust high areas - Able to operate lift for high dusting - Deep cleaning of restrooms as assigned - Maintain cleanliness of Greektown Casino-Hotel parking structure - Maintain all grounds/outside entrances leading to casino and other required areas - Maintain equipment and supplies in an orderly manner as instructed by leadership - Report maintenance needs to the EVS team leader on duty - Report emergency repairs or situations to the EVS team leader on duty - Other job-related duties as assigned
Job ID
2021-78590
Position Type
Regular Full-Time
Casino Property
Greektown Casino Hotel
Job Locations US-IL-Joliet
SUMMARY- Perform functions to monitor daily activities, provide training and coaching of the environmental service personnel in a professional manner in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.- Supervise and coordinate the day to day activities of workers engaged in cleaning and maintaining premises. inspect assigned areas in order to provide feedback to management and team members on the cleanliness and maintenance of those areas against standards.- Provide encouragement, set high expectations, and set proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.   ESSENTiAL DUTiES AND RESPONSiBiLiTiES  - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Team Members.- Train Team Members in established methods and procedures and update all cast members on new Policies and Procedures.- Responsible to supervise Team Members engaged in work activities of the various Operation areas.- Create maintenance requests by filling out work orders.- Control and account for all housekeeping keys as per standards.- Review workflow, staffing levels, and assign work to staff.- Conduct/Monitor daily shift meetings with staff to communicate marketing promotions, company news updates and policy/procedure changes- Investigate and help resolve guest complaints or concerns in accordance with company and departmental policies and procedures.- Delegate emergency and non-emergency calls of housekeeping as needed.- Conduct daily performance reviews for all areas through hands on supervision.- Monitor attendance and take corrective action as needed.- Schedule department staff for proper coverage in all areas according to business needs.- Administer frontline reviews.- Motivate top performance through positive coaching and administer corrective counseling when necessary.- Inventory departmental supplies/uniforms and requisition as needed for all areas.- Other duties as assigned.
Job ID
2021-78560
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino Joliet
Job Locations US-PA-Wyomissing
SUMMARYThe Executive Assistant provides support services directly to the SVP Human Resources & CHRO, EVP General Counsel, EVP & CFO, in addition to other Executive Management and Corporate Team Members. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Serves as a liaison for Executive Management. This includes but is not limited to scheduling appointments and meetings, advising of availability, and editing upon requests.- Coordinates the timely communication of requests, issues, complaints, problems, and other action items to the appropriate contact.- Organizes and expedites work flow needing Executive Management approval and/or attention. Initiates follow-up, if needed. - Responsible for drafting, preparing, typing or transcribing general correspondence, communications, reports, spreadsheets, databases, charts, graphs, manuals, presentations, calendars, agendas, itineraries, meeting minutes, and other documents as needed in the day to day operations of the organization.- Maintains a current calendar of events and activities. Ensures events and activities are attended by Executive Management.  This includes but not limited to sending reminders via verbal and written communication.- Obtains Executive Management signatures for documents and routes documents accordingly.- Assists with scheduling and preparing for candidate interviews with Executive Management.- Prepares and verifies travel arrangements. - Processes incoming and outgoing mail.- Orders and maintains inventories of company assets and supplies for Wyomissing office (i.e. all office supplies, coffee supplies, creamer orders, etc.). Ensures appropriate par levels are in stock. Stocks kitchen area and office supplies as needed. - Answers telephone and in-person inquiries, including but limited to, accurately recording and communicating messages.- Manages electronic and paper files including but not limited to internal controls, contracts, and financial documents.- Communicates with vendors and local IT for equipment and machine set up/removal, repair, and/or maintenance.- Assists with preparation of on-site events and meetings. This includes but not limited to catering orders, set up/tear down, coordinating IT needs, etc.- Orders business cards for new Team Members and stationary order for Wyomissing office.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends all departmental and company training programs or meetings as directed.- Adheres to all company policies and procedures.- Meets all departmental or company deadlines.- Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management.- Maintains strict confidentiality in all departmental and company matters. 
Job ID
2020-76742
Position Type
Regular Full-Time
Category
Other
Casino Property
Penn National Gaming, Inc.
Job Locations US-IA-Council Bluffs
- Resolves ViP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner. - Develops relationships with ViP players to grow ViP player base and increase company revenues by assuring customer retention and repeat business. - Attracts and manages ViP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide ViP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests. - Devotes significant time to being visible and available on the casino floor in order to meet and greet ViP guests during individual visits, as well as during special events. - Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Utilizes telemarketing, correspondence, referrals, email, and events to solicit high-value players and grow existing business. - Achieves departmental sales and growth goals. - Develops in-house invitation lists for special events and other significant hosting events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels.  - Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals.  - Develops and maintains technical skills to maximize use of patron data systems. - Establishes a direct line of communication with all service departments for the purpose of caring for high-value players. - Monitors patron activity and profitability of all assigned ViP players. - Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Provides assistance at special events as needed. - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts. - Provides professional representation on behalf of the company at internal and external meetings and events. - Ensures interactions with internal and external guests follow the guidelines of the customer service program. - Adheres to all Corporate and local policies, procedures, and operating guidelines. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all company matters.
Job ID
2021-78461
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-IL-Joliet
- Enhances the growth of revenues through the development of our customer base. - Develops relationships with ViP players to grow ViP player base and increase Company revenues by assuring customer retention and repeat business. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Attracts and manages ViP customers through weekly telemarketing and in-person contact on the casino floor. - Devotes significant time being visible and available on the casino floor in order to meet and greet ViP guests during individual visits as well during special events. - Resolves ViP guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. - Exercises discretion to provide ViP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. - Utilizes telemarketing, correspondence, referrals, email, and events to solicit high value players and grow existing business. - Utilizes Sales Force (CMS) tracking for all player contacts and profile preferences; completes task requirements in a timely manner. - Regularly reviews assigned database of customers and updates/maintains contact information, preferences, and correspondence in the assigned CRM software. - Reviews all monthly metrics with Manager and sets quarterly goals. - Creates daily, weekly, and monthly plans and adjusts appropriately to meet all deadlines, measurable objectives, and achieve departmental sales and growth goals. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Develops in-house invitation lists for special events and other significant hosting events. - Participates in off-site and on-site special events, promotions, and outings. - Provides professional representation on behalf of the Company at internal and external meetings and events. - Monitors patron activity and profitability of all assigned ViP players. - Proactively greets all ViP customers on property and maximizes the efficiencies defined by the player management software and contact program. - Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Establishes a direct line of communication with all service departments for the purpose of caring for high value players and maintains open communication with the Director of Player Development and Senior Executive Host. - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow Hosts. - Ensures compliance and has a strong understanding of the internal Control System (iCS) and the Minimum internal Control Standards (MiCS) relevant to the Marketing department, and reports potential issues to management. - Understands and adheres to all Corporate and local policies, procedures, operating guidelines, and Marketing department standards. - Displays the ability to be a team player and interfaces with other departments to develop key relationships to ensure maximum efficiency in completing job tasks. - Maintains up-to-date knowledge of property products, promotions, and events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards to create a fun and entertaining experience for our guests and team members. - Maintains a positive attitude, a passion for their duties, and is a team player at all times. - Attends all required meetings. - Other duties as assigned.
Job ID
2021-78973
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Joliet
Job Locations US-MS-Tunica Resorts
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Devotes significant time being visible and available on the casino floor in order to meet and greet VIP guests during individual visits as well during special events. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Resolves VIP guest opportunities, conflicts, and complaints on behalf on the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit high value players and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer service levels. - Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Monitors patron activity and profitability of all assigned VIP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-77319
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Tunica
Job Locations US-LA-Lake Charles
- Resolves VIP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.- Develops relationships with VIP players to grow VIP player base and increase company revenues by assuring customer retention and repeat business.- Attracts and manages VIP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Devotes significant time to being visible and available on the casino floor in order to meet and greet VIP guests during individual visits, as well as during special events.- Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.- Utilizes telemarketing, correspondence, referrals, email, and events to solicit high-value players and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high-value players.- Monitors patron activity and profitability of all assigned VIP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Provides professional representation on behalf of the company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of the customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
Job ID
2020-77069
Position Type
Regular Full-Time
Category
Hidden (197501)
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-IL-Aurora
Summary The Executive Casino Host - Asian Market position is responsible for developing and maintaining valuable relationships with the Asian Market players, with priority concentration in driving revenue while marketing our gaming product and bringing in new higher-valued Asian clientele.   Essential Duties and Responsibilities - Provide stellar customer service while developing and maintaining current Asian Market player relationships. -Identify and develop professional relationships with new and first-time Asian Market guests. -To have the ability to learn and manage Asian Market guest tours of our facilities and furthering Asian guest education of the mychoice program benefits. -Assist in addressing and translation of guest issues, conflicts or complaints on behalf of the Company in a fair and equitable manner. -Attract and manage Asian customers through weekly telemarketing and in-person contacts on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and special requests. -Demonstrates outstanding internal and external service in accordance with service program guidelines.  - Develops relationships with VIP customer base through weekly telemarketing and in person contact on the casino floor.  - Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Club Hollywood card program. - Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events. - Generates revenue through development of accounts and utilizing current databases. - Makes appropriate decisions regarding complimentaries based on recorded play, earned points, comp availability, and customer profitability. - Applies effective communication skills when interacting with new and assigned customers. - Achieves departmental sales and growth goals. - Maintains confidentiality regarding customer information and adheres to control procedures to protect sensitive customer and company data. - Maintains all current player accounts by verifying that contact information is accurate to ensure the integrity of the database. - Interacts with Casino Operations and other Casino Marketing team members to exchange pertinent guest information. - Provides resolution to guest and operational issues in a calm, professional, and prudent manner.
Job ID
2021-77690
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-MO-St. Louis
- Develops and maintains excellent rapport with quality gaming customers. - Generates loyalty and revenue through building personal relationships with guests by understanding their likes and dislikes.- Responsible for prospecting new guests through active players and providing them with information of player benefits.- Makes phone calls and sends emails and letters to guests regarding events, promotions, or offers that take place on property.- Assists in the development of programs to increase players’ worth/rewards while staying within established company guidelines. - Greets and hosts customers, maintaining a high standard of courtesy, friendliness, and a hospitable attitude while representing management at special events.- Assists customers in following procedures to obtain show reservations and complimentary privileges. - Assists with hotel room reservations along with all promotions and events (meet/greet guests, swipe cards, hand out gifts, build relationships, etc.).- Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Observes all employees in their customer contacts and works with supervisors in improving visual friendliness and courtesy.
Job ID
2021-78063
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino St. Louis
Job Locations US-WV-Charles Town
- Responsible for monitoring all culinary standards within the operation including kitchen areas, food preparation activities, and facilities.- Recommends changes on all standard menus and consistently strives through menu planning to improve food costs, volume, quality, attractiveness, promote innovation and change, and efficient preparation of all food related items.- Recommends the quality and quantity of items to be purchased to permit rapid turnover with minimum waste and spoilage. Establishes standards for inventory control par levels, turnover, and replenishment.- Accountable for meeting or exceeding all State and company sanitation requirements.- Supports safety and accident prevention programs (knife handling, proper lifting).- Monitoring/implementation of garbage separation and disposal as per standards.- Management accountability for all kitchen staff for day to day and long term operations to include hiring, training, and developing employees which includes coaching, mentoring, and appropriate performance management up to and including separation.- Displays excellent leadership behaviors and strong interpersonal communication skills.- Fosters an environment of empowerment and partnership.- Responsible for scheduling (planning, assigning, and directing work) to meet business demands and ensure customer satisfaction.- Coordination of all food offerings including third party operators and special events.- Visibility to customer, soliciting/requesting feedback on food quality, and responds to guest concerns appropriately and professionally to resolve any issues.
Job ID
2021-79014
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-OH-Columbus
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Responsible for managing all aspects of steward operations in all outlets- Responsible for proper scheduling to ensure a clean, safe and healthy working environment - Responsible for all labor and inventory control costs - Responsible for controlling company assets - Responsible for adherence to all safety regulations- Responsible for hiring, training and development of employees - Responsible for the maintenance and preventive maintenance of all kitchen and dish room equipment.- Maintain the stocking and correct inventory of chemical products- Responsible for the upkeep of proper tools - Ability to communicate and cooperate with all management and line staff employees - Executes and Audits supplies and inventory items insuring cost controls- Responsible for monthly china, glass, flatware and utensil inventories - Responsible for ordering china, glass, flatware and utensils when supplies reach below par levels - Ensures that the minimum level of labor is used to perform the required level of service without impacting service standards  - Completes the required daily financial tools and reports- Communicates variances from established standards to Food & Beverage Director  - Assures all employee files are in order as described in Property Guidelines - Sets performance expectations and provides coaching and operational support for the supervisory team, and employees - Enforces all appearance and uniform guidelines - Enforces all regulatory, internal controls, policies and procedures
Job ID
2021-78761
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Columbus

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