Penn National Gaming, Inc.

Career Opportunity Listings


The list below (and on subsequent pages if applicable) are the current opportunities based on your search. To view the details, click on the Job Title.



Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 16 of 34

Job Locations US-IL-Alton
- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
Job ID
2021-79695
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Argosy Casino Alton
Job Locations US-MS-Tunica Resorts
- Consistently providing excellent guest service, using sound judgment, exceptional interpersonal skills, and the ability to multi-task in hotel Operations, including, but not limited to Hotel Front Desk, Retail Gift Shop, RV Park, and Reservations - Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with ViP guests by providing excellent guest service - Extends warm, professional greetings to guests and assigns rooms in a manner that consistently demonstrates Red Carpet Customer Service skills - issues room keys and provides clear escort instructions to Bell Staff - Keeps records of room availability and guests' accounts - Reviews and determines guest comp value based upon gaming performance - Makes an confirms reservations - Enters accurate information into the AS400,  LMS, Micros and other computer systems - Communicates with customers about upcoing events, preferences, information about our property and directs calls to the appropriate destination - Responds to queries, solves and/or refers problems to the correct persons following through for hte guest in a professional manner at all times - Accurately computes and records retail purchase transactions
Job ID
2021-81318
Position Type
Regular Full-Time
Casino Property
Hollywood Casino Tunica
Job Locations US-CO-Black Hawk
Starting pay $16/hr. plus experiential increases - Sweeps and vacuums carpeted areas. - Extracts or shampoos carpets on a scheduled basis. - Cleans all brass. - Assists regular shift team members in maintaining restrooms and casino floor. - Operates extractor equipment, floor scrubbers, shampoo machines and polishing machines as well as special vacuum cleaners and scrubbers. - Carries out heavy duty detail cleaning of restrooms and locker rooms. - Moves office furnishings and items as directed. - Cleans interior and exterior windows above 6 feet off the ground as directed. - Maintains logs for equipment usage. - Assists with inventory of all stockroom items received from the warehouse to assure proper quantities and quality. - Delivers supplies as directed.- Responsible for the cleaning of all housekeeping equipment. - Maintains cleaning supply inventory and identifies damaged bottles and/or drums for replacement.- Maintains strict confidentiality in all company matters.
Job ID
2021-77748
Starting Salary
USD $16.00/Hr.
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - Sweeps and vacuums carpeted areas. - Extracts or shampoos carpets on a scheduled basIs. - Cleans all brass. - AssIsts regular shIft team members In maIntaInIng restrooms and casIno floor. - Operates extractor equIpment, floor scrubbers, shampoo machInes, and polIshIng machInes as well as specIal vacuum cleaners and scrubbers. - CarrIes out heavy duty detaIl cleanIng of restrooms and locker rooms. - Moves Office furnIshIngs and Items as dIrected. - Cleans InterIor and exterIor wIndows above 6 feet off the ground as dIrected. - MaIntaIns logs for equIpment usage. - AssIsts wIth Inventory of all stockroom Items receIved from the warehouse to assure proper quantItIes and qualIty. - ResponsIble for the cleanIng of all housekeepIng equIpment. - MaIntaIns cleanIng supply Inventory and IdentIfIes damaged bottles and/or drums for replacement. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-77017
Position Type
Regular Full-Time
Category
Hidden (8746)
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-KS-Kansas City
Hollywood Casino at Kansas Speedway is currently looking for a Heavy Duty Untility Cleaner to join our team.  ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Clean, sanitize and shine all cooking equipment, walls, ceiling tiles and kitchen hoods.- Mop, sweep and scrub floors.- Recognize and ensure appropriate chemicals are used when cleaning and mixing chemicals.- Move equipment and clean within assigned areas.- Report any problems, including property damage or equipment failure, to Environmental Services leadership.- Remove garbage, refuse, towels, mops, rags and aprons.- Safely operate and control all mechanical equipment as necessary to perform job duties assigned as well as maintain and clean machines after use.- Frequently maneuver in small, limited spaces and use ladders and/or mechanical lifts, as well as clean ground level areas.- Wash and stack tableware, dishes, pots and pans in proper kitchen locations- Stock and supply all service areas with appropriate cleaning supplies.- Safely operate equipment, tools and chemicals used for production.- Proper maintenance and distribution of company assets- Attend all departmental and company training programs or meetings as directed.- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Use two-way radios and maintain professional radio etiquette at all times.- Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties.- Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Job ID
2020-75948
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-PA-Grantville
- Develops and executes recruiting strategies to target qualified candidates and support diversity initiatives. - Develops and executes recruiting strategies to build relationships with community groups, leaders, colleges, and university.- Efficiently and effectively fill open positions through internal and external customer follow-up.- Monitors and develop new recruiting efforts through evaluating reports and results of departments' goals.- Supports and assist other Human Resource functional areas as needed.
Job ID
2021-80067
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-NJ-Cherry Hill
- Troubleshoot with Players through various Channels (Phone Call, Email, Chat, Social, Etc.)- Track and escalate Complaints and Inquiries by Disposition- Appreciate all Departments of the business and have a healthy knowledge of where to escalate potential complaints, potential risk to the business, and potential VIP candidates- Perform proactive inbound and outbound telephone support- Finds, investigates and resolves Player issues in a timely manner with the highest possible Quality standards- Successfully maintains acceptable qualitative and quantitative KPI Scores- Identifies trends and reports app issues to leadership
Job ID
2021-83384
Position Type
Regular Full-Time
Category
Other
Casino Property
Penn Interactive Ventures - NJ
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Actively manages and/or lends support to the property event calendar; compiles a calendar of all events into one document and reviews document for conflicts, such as scheduling high-end events at the same time at different properties. - Provides superior customer service, positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions. - Makes a minimum number of outbound calls on a weekly, monthly, and quarterly basis; minimum number of calls established by management and communicated regularly. - Builds and maintains relationships with targeted guests through personal contact; leverages property amenities and programs to targeted players. - Handles and resolves player problems on a limited basis; provides complimentaries according to established guidelines. - Provides, develops, and focuses on the acquisition of ViP segments within both external and internal markets; cultivates and develops groups with potential gaming profiles, assuring continued growth of the customer database. - Maintains high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers, including their arrangements and finances. - Coordinates events and other cross marketing opportunities with properties and partnerships, as well as various casino marketing programs. - Ensures guests are aware of events and supports execution through attendance and follow-up. - Arranges accommodations, amenities, and products according to established guidelines (e.g., shows, hotel, restaurant, and transportation). - Uses the casino computer systems to track complimentary items for qualified guests based on comp guidelines. - Maintains security and confidentiality of files, records, and lists. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-83389
Position Type
Regular Full-Time
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-LA-Baton Rouge
- Circulate casino floor meeting new guests and greeting familiar guests by name to develop player base; encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers. - Develop player base by promoting mychoice Club to qualified gaming guests; invite guests to utilize the amenities of the club in order to develop customer loyalty. - Award customer complimentaries based on gaming action and program guidelines. - Coordinate guest visits including meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort. - Assist in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on customer satisfaction. - Contact guests by calling, writing or making personal visits to increase trip frequency. - Attend off property functions as a representative of the company in order to entertain or assist guests as required.
Job ID
2021-81497
Position Type
Regular Full-Time
Category
Hidden (197501)
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-IL-Aurora
- Deliver internal and external guest service in accordance with company service standards- Greets and seats guests at tables - Answers general guest questions about the property and guest services- Maintains complete knowledge of table/seat/station numbers, hours of operations, and proper table set-up- Remains current with restaurant beer, cocktail, and food menus- Keeps entry area and host stand clean and organized- Keeps host area well stocked with necessary equipment, forms, and supplies- Works in cooperation with other Team Members to provide a high quality of service - Assists as required in table maintenance and cleans when necessary- Observes and adheres to Health Department regulations regarding food handling, storage, and cleanliness of work environment- Completes opening, closing, and other side duties as assigned- Attends departmental and company meetings/trainings as required- Maintains a clean workstation in accordance with established health and safety guidelines- Performs all job functions in conjunction with the guidelines described in the Department Standard Operating Procedures Manual- Other duties as assigned
Job ID
2021-82595
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-PA-Grantville
- Greet guests with a warm verbal greeting and eye contact per Hollywood Casino's Red Carpet Customer Service training and provide prompt seating. - Establish rapport with guests and thank them for their patronage in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.   - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary.  - Verify reservation, if required, before seating guests. - Advise guests of waiting time and recommend beverage outlets. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Knowledge of all daily specials and featured menu items and their preparation. - Handle any guest complaints and resolve them quickly and courteously. - Attendance at any pre-shift meetings. - Maintain communication with kitchen regarding "86 board" and availability of featured items. - Complete knowledge of all menu items and how each item is prepared. - Knowledge of and strict adherence to PLCB and RG standards and RAMP. - General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc. - Collect payment and complete transactions through efficient use of POS system when needed to assist servers. - Keep work area neat and clean in accordance with all PA Department of Health standards. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations.
Job ID
2021-82104
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-IL-Joliet
- Performs duties to greet and seat guests, takes reservations, and assists guests with special needs. - Reviews current guest seating assignments and seats new guests according to seating system in each station.  Anticipates guests coming in and has this information before greeting each guest. - Greets guests by name whenever possible, makes guests feel welcome, sincerely conveys appreciation for choosing to dine with us, and ushers to the appropriate table. - Inputs necessary date into seating system and adheres to seating system recommendations. - Assists staff in duties as requested. - Assists guest with special requests or needs. - Monitors restaurant operations, notifying the supervisor of problems, needs, or guest comments. - Ensures menus are clean and contain appropriate panels and information. - Ensures light levels, music levels, and temperature levels are perfect and adjusts accordingly. - Offers a sincere send off to each guest (“Good night, thank you for coming in,”“Good luck”) and welcomes them back (“Come back soon”). - Other duties as assigned.
Job ID
2021-78785
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Joliet
Job Locations US-PA-York
Greet and verbally acknowledge each guest and escort to seat promptly  Maintain communication with servers and inform them when a table in their section has been seated Responsible for answering telephones and taking reservations if necessary. Verify reservation if required, before seating guests Advise guests of waiting time and recommends beverage outlets  Responsible for seating guests according to established rotation procedure, distribute menus, and explain daily features Knowledge of all daily specials and featured menu items and their preparation Handle any guest complaints and resolves them quickly and courteously Attendance at any pre-shift meetings  Maintain communication with kitchen regarding "86 board" and availability of featured items Complete knowledge of all menu items and how each item is prepared Knowledge of and strict adherence to PLCB and RG standards and RAMP General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc. Collect payment and complete transactions through efficient use of POS system when needed to assist servers Keep work area neat and clean in accordance with all PA Department of Health standards Participate as a team member with all servers, barbacks and any other casino personnel to ensure efficient operations
Job ID
2021-82981
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino York
Job Locations US-PA-York
Greet and verbally acknowledge each guest and escort to seat promptly  Maintain communication with servers and inform them when a table in their section has been seated Responsible for answering telephones and taking reservations if necessary. Verify reservation if required, before seating guests Advise guests of waiting time and recommends beverage outlets  Responsible for seating guests according to established rotation procedure, distribute menus, and explain daily features Knowledge of all daily specials and featured menu items and their preparation Handle any guest complaints and resolves them quickly and courteously Attendance at any pre-shift meetings  Maintain communication with kitchen regarding "86 board" and availability of featured items Complete knowledge of all menu items and how each item is prepared Knowledge of and strict adherence to PLCB and RG standards and RAMP General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc. Collect payment and complete transactions through efficient use of POS system when needed to assist servers Keep work area neat and clean in accordance with all PA Department of Health standards Participate as a team member with all servers, barbacks and any other casino personnel to ensure efficient operations
Job ID
2021-82980
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino York
Job Locations US-WV-Charles Town
- $10 per hour and $1,500 Sign-On Bonus- Internal applicants are not eligible for sign-on bonus. - Supervises, assigns work tasks, and coordinates activities of Dining Room personnel to provide fast and courteous service to guests. - Greets guests with a sincere and friendly welcome, escorts them to tables, introduces server, and provides menus. - Adheres to concessions and beverage policies. - Schedules dining reservations and arranges parties or special services for diners. - Communicates guests’ comments and concerns to management. - inspects Dining Room serving stations for neatness and cleanliness, and requisitions table linens and other Dining Room supplies for tables and serving stations. - Assists in table clears and resets. - Collects payment from customers, when necessary or directed by Room Manager. - Totals receipts at end of shift to verify sales and clears cash register. - Completes any task assigned by Dining Room Manager, supervisor, Chef, or Maitre D’.
Job ID
2021-82087
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- $1,500 sign-on bonus (internal applicants not eligible)- Starting Hourly Rate: $10.00- Schedule: Fri & Sat 3:30PM-11:00PM, Sun 10:30AM-3:00PM- Benefits: PTO (paid time off), Team Member discounts, Tuition Reimbursement, opportunity for growth and MORE!- Greets guests with a sincere & friendly welcome, escorts them to tables, introduces server and provides menus.- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Must adhere to HCCTR as well as all Food and Beverage policies.- Schedules dining reservations and arranges parties or special services for diners.- Communicates guests’ comments, concerns to management.- Coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.- Inspects dining room serving stations for neatness and cleanliness, and par of table linens and other dining room supplies for tables and serving stations.- Assist in table clears and resets.- Maintains guest information in Yelp or QSR system.- Totals receipts, at end of shift, to verify sales and clears cash register.- Complete any task assigned by dining room manager, supervisor, chef, or Maitre D’.- Maintains valid WV racing license, Food Handlers permit and TIPS certifications
Job ID
2021-83751
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-PA-Washington
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Gives cash refunds or Credit memorandums as directed by Supervisor/Manager. - Coordinates and controls the flow of the restaurant. - Assigns stations to servers and bus persons. - Supervises the restaurant in the absence of the Restaurant Supervisor/Manager. - Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required. - Resolves service issues according to established guidelines. - Ensures dining and serving areas are set up and maintained according to standard. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Answers telephone in a professional manner. - Maintains strict confidentiality in all company matters.
Job ID
2021-79003
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
The Meadows Casino Racetrack
Job Locations US-LA-Baton Rouge
- Provide especially timely & knowledgeable service; Always find solutions to guests’ problems. Use the guest’s name when appropriate. - Greet and seat guests at tables according to guest preference and table availability. - Provide guests with menus and inform guests of restaurant specials and feature items. - Coordinate with food servers, bus persons and other restaurant personnel in providing guest service. - Operate electronic cash register system to accurately and immediately account for payment transactions and transports monies to and from the main Credit cage. - Keep cash register and host area stocked with necessary equipment, forms and supplies. - Ensure dining and serving areas are set up and maintained according to standard.
Job ID
2021-80005
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Greet and seat guests at tables accordIng to guest preference and table avaIlabIlIty.� - ProvIde guests wIth menus and Inform guests of restaurant specIals and feature Items.� - CoordInate wIth food servers, bus persons and other restaurant personnel In provIdIng guest servIce.� - Operate electronIc cash regIster system to accurately and ImmedIately account for payment transactIons and transports monIes to and from the maIn credIt cage.� - Keep cash regIster and host area stocked wIth necessary equIpment, forms and supplIes.� - Ensure dInIng and servIng areas are set up and maIntaIned accordIng to standard.�
Job ID
2020-76487
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-KS-Kansas City
Hollywood Casino at Kansas Speedway is currently looking for a Host/Hostess for our Sports Bar.   ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Perform all job duties in a safe and responsible manner. - Greet and welcome guests, assign seating, and escort guests to their table. - Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow and introduction of server. - Participate as a team member with all servers, bussers, supervisors and kitchen staff in maintaining a smooth and efficient operation. - Respond to telephone inquiries including making reservations and taking messages as needed. - Meet department uniform, appearance and grooming requirements. - Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.  
Job ID
2020-77659
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Kansas Speedway

Connect With Us!

Not ready to apply? Connect with us for general consideration.