Penn National Gaming, Inc.

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Search Results Page 16 of 33

Job Locations US-IL-Joliet
- Performs duties to greet and seat guests, takes reservations, and assists guests with special needs. - Reviews current guest seating assignments and seats new guests according to seating system in each station.  Anticipates guests coming in and has this information before greeting each guest. - Greets guests by name whenever possible, makes guests feel welcome, sincerely conveys appreciation for choosing to dine with us, and ushers to the appropriate table. - Inputs necessary date into seating system and adheres to seating system recommendations. - Assists staff in duties as requested. - Assists guest with special requests or needs. - Monitors restaurant operations, notifying the supervisor of problems, needs, or guest comments. - Ensures menus are clean and contain appropriate panels and information. - Ensures light levels, music levels, and temperature levels are perfect and adjusts accordingly. - Offers a sincere send off to each guest (“Good night, thank you for coming in,”“Good luck”) and welcomes them back (“Come back soon”). - Other duties as assigned.
Job ID
2021-78785
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Joliet
Job Locations US-PA-York
Greet and verbally acknowledge each guest and escort to seat promptly  Maintain communication with servers and inform them when a table in their section has been seated Responsible for answering telephones and taking reservations if necessary. Verify reservation if required, before seating guests Advise guests of waiting time and recommends beverage outlets  Responsible for seating guests according to established rotation procedure, distribute menus, and explain daily features Knowledge of all daily specials and featured menu items and their preparation Handle any guest complaints and resolves them quickly and courteously Attendance at any pre-shift meetings  Maintain communication with kitchen regarding "86 board" and availability of featured items Complete knowledge of all menu items and how each item is prepared Knowledge of and strict adherence to PLCB and RG standards and RAMP General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc. Collect payment and complete transactions through efficient use of POS system when needed to assist servers Keep work area neat and clean in accordance with all PA Department of Health standards Participate as a team member with all servers, barbacks and any other casino personnel to ensure efficient operations
Job ID
2021-82981
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino York
Job Locations US-PA-York
Greet and verbally acknowledge each guest and escort to seat promptly  Maintain communication with servers and inform them when a table in their section has been seated Responsible for answering telephones and taking reservations if necessary. Verify reservation if required, before seating guests Advise guests of waiting time and recommends beverage outlets  Responsible for seating guests according to established rotation procedure, distribute menus, and explain daily features Knowledge of all daily specials and featured menu items and their preparation Handle any guest complaints and resolves them quickly and courteously Attendance at any pre-shift meetings  Maintain communication with kitchen regarding "86 board" and availability of featured items Complete knowledge of all menu items and how each item is prepared Knowledge of and strict adherence to PLCB and RG standards and RAMP General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc. Collect payment and complete transactions through efficient use of POS system when needed to assist servers Keep work area neat and clean in accordance with all PA Department of Health standards Participate as a team member with all servers, barbacks and any other casino personnel to ensure efficient operations
Job ID
2021-82980
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino York
Job Locations US-WV-Charles Town
- $10 per hour and $1,500 Sign-On Bonus- Internal applicants are not eligible for sign-on bonus. - Supervises, assigns work tasks, and coordinates activities of Dining Room personnel to provide fast and courteous service to guests. - Greets guests with a sincere and friendly welcome, escorts them to tables, introduces server, and provides menus. - Adheres to concessions and beverage policies. - Schedules dining reservations and arranges parties or special services for diners. - Communicates guests’ comments and concerns to management. - inspects Dining Room serving stations for neatness and cleanliness, and requisitions table linens and other Dining Room supplies for tables and serving stations. - Assists in table clears and resets. - Collects payment from customers, when necessary or directed by Room Manager. - Totals receipts at end of shift to verify sales and clears cash register. - Completes any task assigned by Dining Room Manager, supervisor, Chef, or Maitre D’.
Job ID
2021-82087
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- $1,500 sign-on bonus (internal applicants not eligible)- Starting Hourly Rate: $10.00- Schedule: Fri & Sat 3:30PM-11:00PM, Sun 10:30AM-3:00PM- Benefits: PTO (paid time off), Team Member discounts, Tuition Reimbursement, opportunity for growth and MORE!- Greets guests with a sincere & friendly welcome, escorts them to tables, introduces server and provides menus.- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Must adhere to HCCTR as well as all Food and Beverage policies.- Schedules dining reservations and arranges parties or special services for diners.- Communicates guests’ comments, concerns to management.- Coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.- Inspects dining room serving stations for neatness and cleanliness, and par of table linens and other dining room supplies for tables and serving stations.- Assist in table clears and resets.- Maintains guest information in Yelp or QSR system.- Totals receipts, at end of shift, to verify sales and clears cash register.- Complete any task assigned by dining room manager, supervisor, chef, or Maitre D’.- Maintains valid WV racing license, Food Handlers permit and TIPS certifications
Job ID
2021-83751
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-PA-Washington
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Gives cash refunds or Credit memorandums as directed by Supervisor/Manager. - Coordinates and controls the flow of the restaurant. - Assigns stations to servers and bus persons. - Supervises the restaurant in the absence of the Restaurant Supervisor/Manager. - Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required. - Resolves service issues according to established guidelines. - Ensures dining and serving areas are set up and maintained according to standard. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Answers telephone in a professional manner. - Maintains strict confidentiality in all company matters.
Job ID
2021-79003
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
The Meadows Casino Racetrack
Job Locations US-LA-Baton Rouge
- Provide especially timely & knowledgeable service; Always find solutions to guests’ problems. Use the guest’s name when appropriate. - Greet and seat guests at tables according to guest preference and table availability. - Provide guests with menus and inform guests of restaurant specials and feature items. - Coordinate with food servers, bus persons and other restaurant personnel in providing guest service. - Operate electronic cash register system to accurately and immediately account for payment transactions and transports monies to and from the main Credit cage. - Keep cash register and host area stocked with necessary equipment, forms and supplies. - Ensure dining and serving areas are set up and maintained according to standard.
Job ID
2021-80005
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Greet and seat guests at tables accordIng to guest preference and table avaIlabIlIty.� - ProvIde guests wIth menus and Inform guests of restaurant specIals and feature Items.� - CoordInate wIth food servers, bus persons and other restaurant personnel In provIdIng guest servIce.� - Operate electronIc cash regIster system to accurately and ImmedIately account for payment transactIons and transports monIes to and from the maIn credIt cage.� - Keep cash regIster and host area stocked wIth necessary equIpment, forms and supplIes.� - Ensure dInIng and servIng areas are set up and maIntaIned accordIng to standard.�
Job ID
2020-76487
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-KS-Kansas City
Hollywood Casino at Kansas Speedway is currently looking for a Host/Hostess for our Sports Bar.   ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Perform all job duties in a safe and responsible manner. - Greet and welcome guests, assign seating, and escort guests to their table. - Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow and introduction of server. - Participate as a team member with all servers, bussers, supervisors and kitchen staff in maintaining a smooth and efficient operation. - Respond to telephone inquiries including making reservations and taking messages as needed. - Meet department uniform, appearance and grooming requirements. - Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.  
Job ID
2020-77659
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-MS-Robinsonville
- Greets guests with a positive and friendly attitude.  Assure guests are seated in a timely manner assuring that guests have a favorable dining experience. - Coordinates activities of dining room personnel to provide fast and courteous service to guests. - Greets guests, escorts them to tables, and provides menus in timely manner. - Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to guests. - Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations. - Prepares beverages and expedites food orders as needed. - Collects payment from customers as needed. - Computes or recomputed bill, itemized lists, and tickets showing amount due as needed. - Works closely with Stewarding to ensure that the outlet is stocked with clean china and silver - Takes beverage orders, serves beverages and bartends when necessary - Ensures that all tables remain clean and free of dirty dishes and debris - Responsible for daily break down of the outlet at closing.- Use of all bar equipment, cash registers and Micro System.- Ensure the safety and security of guests and team members. - Become knowledgeable of Resorts Casino policies and procedures with regards to alcoholic beverages - Other duties as assigned. 
Job ID
2021-81314
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
1st Jackpot Casino Tunica
Job Locations US-OH-Toledo
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant - Seating guests in restaurant as per specified rotation requirements - Maintaining proper seating and reservation documentation - Monitoring restaurant for table availability - Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards - Assisting wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required - Completing all assigned closing duties at end of shift - Knowing and promoting current casino events and programs and can give guests directions to all casino areas - Thanking customers, inviting them back, wishing them luck and making it easy for them to get back in play
Job ID
2021-82356
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant - Seating guests in restaurant as per specified rotation requirements - Maintaining proper seating and reservation documentation - Monitoring restaurant for table availability - Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards - Assisting wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required - Completing all assigned closing duties at end of shift - Knowing and promoting current casino events and programs and can give guests directions to all casino areas - Thanking customers, inviting them back, wishing them luck and making it easy for them to get back in play
Job ID
2021-82262
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-IL-Joliet
SUMMARYPerform duties as assigned to include but not limited to cleaning, maintaining, and stocking the following areas: lobby, laundry services, food service areas, guest rooms, hallways, meeting rooms, team member break area, public washrooms, staircase, and elevators.  ESSENTIAL DUTIES AND RESPONSIBILITIES- Review section report to determine assigned rooms to be cleaned.- Check with front desk personnel to determine room status i.e. vacant, occupied, etc.- Clean hotel guestrooms in accordance with hotel cleaning standards policy.- Restock and replace all amenities as needed.- Stock attendant/lobby cart with the appropriate supplies and cleaning chemicals daily.- Clean all public areas including windows and mirrors.- Clean and empty all ashtrays.- Maintain cleanliness of hallways, stairwells, public vending areas and team member break area.- Perform functions in laundry room to include but not limited to sorting, washing, drying and folding laundry. - Restock clean laundry/supplies in appropriate areas.- Empty all public and Team Member trash containers when ¾ full.- Load dishwasher with soiled dishes, utensils and cookware.  Fill with detergent and start the cleaning cycle.  Stock cleaned dishes in the appropriate areas.- Clean all kitchen areas, mop and sweep floors, wipe down walls and ceilings, clean drains, vents and filters.- Follow all safety rules and keep the work area clean and in an orderly condition.- Conduct self in an appropriate professional manner at all times.- Consistently follow through with the appropriate actions when asked to complete projects or tasks.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and employees.- Other duties as assigned.
Job ID
2021-82556
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Joliet
Job Locations US-WV-Charles Town
- $1500.00 SIGN ON BONUS  Starting Pay: $11.00- INTERNALS ARE NOT ELIGIBLE FOR SIGN ON BONUS- Adheres to all CTRS food safety and sanitation techniques at all times – before, during, and after breakfast service! - Completes all tasks assigned by Guest Services Manager in a timely manner in accordance with CTRS standards. - Transports all items needed for food service from storeroom, kitchen, or other areas. - Sets up the hotel breakfast buffet for service according to established standards. - Greets the guests as they arrive and assists in seating. - Takes beverage requests (coffee, juice, etc.) and directs and explains the breakfast layout to the guests. - During breakfast service, regularly offers re-fills on coffee and juice using hand-held service pitchers. - Busses and re-sets empty tables within 3 minutes of the guest departure. - Re-stocks the breakfast buffet as needed during service. - Breaks down and cleans up after the completion of all scheduled shifts, completing assigned side work functions. - Responds quickly and courteously to guest requests. - Follows all company/departmental policies, procedures, and standards. - Thoroughly familiar with all related HAZCOM information, MSDS for any chemicals in use, Blood Borne Pathogen prevention, and appropriate response. - Follows all Safety handling procedures and is familiar with Emergency Procedures. - Presents a professional image at all times through appearance and behavior. - Assists with luggage storage and rooming guests as requested by Guest Reception. - Actively participates in all hotel meetings, training, task forces, programs, etc. - Other duties as assigned.
Job ID
2021-80485
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-MO-Riverside
  - Greet, register, and assign rooms to guests of the hotel. - Verify customers' credit, and establish how the customer will pay for the accommodation. - Keep records of room availability and guests' accounts using hotel computer systems. - Compute bills, collect payments, and make change for guests. - Perform simple bookkeeping activities, such as balancing cash accounts. - Review accounts and charges with guests during the check out process. - Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems. - Transmit and receive messages, using telephones or telephone switchboards. - Contact housekeeping or maintenance staff when guests report problems. - Review information / pass on log from previous shift, check room rates and discusses sell strategy with Supervisor - Place Service Assurance Call to all guests within 30 minutes of arrival - Review and become familiar with ViP’s and group folders, verifying proper blocking arrangements - Follow and complete items on Guest Services AM/PM checklist - Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms. - When assisting guests to room, inform guest of the hotel’s facilities and hours of operation. - Greet and assist all guests entering or leaving the hotel. - Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary.  Uses proper cart handling techniques when using a bell cart. - issue luggage claim tag and store luggage in bell closet when necessary - Ensure timely and efficient delivery of guest messages, mail, and faxes - Respond to guest inquiries and direct guests around the hotel - Explain proper use of keys system and insures the guests satisfaction with their room - Accurately give directions, information, and recommendations - Audit current registration cards to computerized information - Correct errors and discrepancies on guest accounts and resolve guest complaints - Ensure organization and cleanliness of all work areas - Balance cash daily, prepare deposit for general cashier, and secure float at shift closing - Comply with all reasonable requests made by management  - Adhere to all gaming laws and regulations  
Job ID
2021-82577
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-WV-Charles Town
- $1,500 sign-on bonus (internal applicants not eligible)- Starting Rate: $11.00/hour- Schedule: 2PM-10PM- Uses daily checklist to direct and record activities- Inspects entries including: door mats, trash cans and cigarette urns to ensure cleanliness standards have been met. Cleans and reports any problems to supervisor.- Maintains cleanliness of Lobby, sweeping, vacuuming, mopping, dusting, picking up debris and trash, emptying trash cans. - Cleans assigned public hallways, policing for trash and/or debris; vacuums and dusts hallway furniture and fixtures and washes corridor windows on schedule. Reports problems and safety issues to supervisor.- Greets guests in hotel public areas as they are encountered, always smiling and conveying positive hospitality standards.- Assists with setting and arranging conference rooms in preparation for events and meetings, according to Sales department specifications. Cleans room(s) after each day’s use.- Cleans Public restrooms and maintains room supplies.- Maintains cleanliness of Pool area, reports problems to supervisor or Maintenance as appropriate to property standard. Is there a pool on property?- Uses floor machine to scrub tile floors and uses floor wax to polish floor after application.- Uses carpet machine to clean carpeting and remove stains- Cleans, vacuums, dusts and empties trash cans in staff offices. Also maintains cleanliness and supplies for Employee Break Area as may be assigned to include wipe down, sweeping, mopping, emptying trash and re-stocking.- Delivers clean linens and collects/removes soiled linen.- Re-stocks Housekeeping storage closets as needed- Makes up cribs and rollaway beds (along with room attendants) after use and prior to storage- Delivers Housekeeping supplies as instructed. - Assists Housekeeping staff with movement of heavy items such as mattresses. - Responds quickly and courteously to guest requests. Follows up to ensure guest satisfaction.- May be required to clean rooms as may be necessary.- Provides a professional image in appearance and behavior at all times.- Follows all company policies and procedures and actively participates in all hotel meetings, task forces, training and programs.- Thoroughly familiar with Emergency Procedures.- Familiar with HAZCOM as related to position. Follows all chemical and equipment safety handling procedures. - Always alert for Security and Safety issues and hazards and reports same immediately to supervisor. - You are required to follow PPE and safety guidance designed to safeguard you, your fellow team members, and guests.
Job ID
2021-83108
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-LA-Lake Charles
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the house person with department projects, as needed.- Maintains strict confidentiality in all company matters.
Job ID
2021-78540
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-MS-Bay St Louis
- Responsible for supervising day to day operations and managing staff for the Hotel; functions as a strategic leader of the hotel with responsibility for all aspects of the operation.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Maintains all master and direct bill accounts and coordinates with Accounting staff to ensure correct billing.- Makes recommendations pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs.- Responsible for maintaining maximized occupancy and revenue for Hotel operations. - Makes recommendations for financial activities of Hotel such as setting room rates and policies/procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-82785
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-IL-Joliet
- Responsible for managing day-to-day Hotel & RV Park operations of the Front Services, Housekeeping, and Laundry.- Ensures that excellent service is provided to guests in a prompt, friendly, and courteous manner, and rooms and public areas meet the highest standards of cleanliness, comfort, and safety. Also ensures that rooms are turned in an efficient manner while maintaining reasonable costs.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Directs day-to-day operation of the Hotel and associated functions to ensure each guest has a memorable experience.- Ensures consistent, high-quality service standards are maintained in the Front Desk, Front Services, and Housekeeping areas.- Inspects and reviews all assigned operations.- Confers with subordinate Managers and Supervisors to assure maximum customer satisfaction and efficient utilization of manpower and facilities.- Responsible for the proper scheduling of team members, ensuring a high level of guest service while maintaining control of labor costs and all departmental expenses.- Must be able to understand and manage within the departmental budgetary guidelines.- Manages team members in order to maintain proper team member/employer relations, recognition; evaluates performance and administers discipline.- Provides positive feedback to team members, as well as corrective feedback to negative actions.- Establishes and administers policies and procedures pertaining to all of the Hotel Departments and assures adherence to these policies.- Recommends changes for assigned personnel, including hiring, promotion, demotion, and termination. Approves wage and salary adjustments for personnel within established limits.- Handles special projects and other job duties as assigned.- Meets the attendance guidelines of the job and adheres to departmental and company policies.- Ensures that the guest arrival includes superior customer service behaviors: initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.
Job ID
2021-82394
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Checks guests in and out of rooms and RV Park.- Makes guest reservations, assigns rooms/RV slots, and makes keys.- Answers incoming telephone calls and provides appropriate assistance such as directions and information regarding property events or promotions.- Answers PBX incoming calls and distributes throughout property.- Enters reservations for Hotel/RV park accommodations based on availability.- Verifies payments received.- Checks arrivals and departures.- Runs daily reports.- Counts cash drawer and balances shift transactions.- Performs daily cash drops and signs proper drop logs.- Performs daily inventory of Front Desk supplies and RV park supplies, notifying Supervisor of ordering needs.- Assists Supervisor in data entry for reports.- Responsible for Hotel rate yield management, balancing hotel inventory, and identifying potential walks.- Maintains a sales strategy mentality to maximize occupancy and revenues.- Adheres to all established credit and internal audit procedures to minimize exposure to loss of revenues.- Uses proper accounting procedures to correct discrepancies.- Invokes service recovery when appropriate.- Reviews guest room accounts for accuracy.- Functions as an expert in Emergency procedures and has a thorough knowledge of all crisis communication material.- Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit; posts all charges; completes cashier’s reports.- Completes Night Audit Checklist with accuracy.- Prepares informational packets as needed.- Fills in for Breakfast Greeter as required.- Understands and adheres to all property and departmental standards, policies, and procedures.- Receives in-bound calls and dispatches or handles appropriately.- Performs out-bound calling efforts as scheduled and prioritized by supervisor or ETS system.- Performs basic functions, data input, and acquires information from the following: ACSC, LMS, PBX, Open Table.- Achieves established levels of activity and meets objectives for number and length of calls attempted, calls completed, sales results, and abandoned calls, up-selling and the accuracy and completeness of data input.- Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling.- Handles reservation requests for invitational events, hotel, restaurants, and concerts.- Utilizes event manifests, RSVP spreadsheets, and refers to fact sheets as needed to fulfill call center initiatives.- Provides regular updates on reservation status and response summaries.- Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues.- Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction.- Delivers phone scripts in a compelling and confident manner, effectively offers tool box amenities, and establishes follow up action when executing out-bound calls.- Carries out several simultaneous tasks: takes rapidly-arriving incoming calls in succession, provides courteous, personalized, and professional service, and proficiently and accurately enters and assesses data across multiple systems and programs.- Provides superior service delivery and strong persuasive communication skills.- Consistently follows the processes and procedures outlined for handling calls including up-selling, personalization, standardization, and quality control measures.- Performs a variety of record keeping, filing, indexing, and other general administrative functions.- Operates a variety of communication equipment.- Must display the ability to be a team player and interfaces with other departments to develop key relations to ensure maximum efficiency in completing job tasks.- Responsible for stocking and working Sundry shop.- Assists with Differentiated EP services.- Other duties as assigned.
Job ID
2021-82559
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Joliet

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