Penn National Gaming, Inc.

Career Opportunity Listings


The list below (and on subsequent pages if applicable) are the current opportunities based on your search. To view the details, click on the Job Title.



Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 15 of 33

Job Locations US-NV-Jackpot
Responsible for managing the activities of the Hotel Front Office, Bell Desk and RV Park on assigned shift, ensuring the smooth check-in and check-out processes for hotel guests and their needs are met, as well as assist with questions and special requests.• Assists with training team members based on call center operations in order to streamline and increase productivity in the department.• Able to perform all job descriptions that report to this position.• Hires, trains, motivates, evaluates, and supervises staff in order to ensure that all team members receive adequate guidance and resources to accomplish established objectives.• Establishes and maintains training and development procedure to ensure extraordinary guest service standards are delivered.• Able to write responses to guests in a professional manner.• Proficient in utilizing the Virtual Roster scheduling system. Prepares daily and weekly schedules according to business levels.• Proficiently utilize HotSOS to submit, track, and follow-up on work orders.• Fills all reasonable guest requests and follows up to resolve guest complaints.• Work closely with Housekeeping, Facilities and Player Development on a daily basis to manage room inventory.• Ensure safe and proper use of all computer equipment.• Reviews and understands monthly department P&L statements.• Manage/Control supplies and inventory in the department. Proficiently utilizes Coupa system to order supplies.• Manage the procedure for all Online Travel Agent partners ensuring accuracy with billing.• Conduct and participate in approved and required departmental training.• Ensure department team members are properly trained in approved and required programs to ensure their proficiency in their assigned tasks.• Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service.• Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal.• Coordinates publishing of in- house telephone directory; coordinates with all departments to ensure accuracy.• Works with marketing for ticketing events.
Job ID
2020-76753
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Cactus Petes
Job Locations US-MO-St. Louis
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures team provides high level of quality service standards. - Compliant with all regulatory requirements within area of responsibility. - Answers inquiries pertaining to hotel policies and services, and resolve guests’ complaints while supporting all customer service programs.- Supports Front Desk team members with tasks as needed.- Adheres to operational goals.- Works toward operational goals and monitors achievement of performance objectives.- Protects and preserves assets of the company.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77115
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino St. Louis
Job Locations US-LA-Bossier City
- ProvIdes frIendly and effIcIent servIce to guests durIng check In/check out procedures. - Makes and confIrms reservatIons and assIsts guests wIth problems or questIons. - ObtaIns InformatIon necessary to guarantee rooms (e.g., IdentIfIcatIon, credIt card verIfIcatIon, etc.). - Performs Front Desk, Call Center, and other hotel-related dutIes when necessary. - Keeps Hotel ServIces SupervIsor Informed of any problems. - If assIgned to �grave shIft,� performs NIght Audit dutIes and completes Flash Report In a correct and tImely manner. - Answers all reservatIon InquIrIes accordIng to establIshed guIdelInes, IncludIng assIstIng guests warrantIng complImentary accommodatIons. - MaxImIzes resort revenues by sellIng reservatIons based on predetermIned rate strategIes. - Accurately enters all reservatIons Into the computer system accordIng to departmental polIcy and procedure. - ProvIdes InformatIon to guests regardIng local servIces and events. - AssIsts the Player Development team wIth all reservatIons and requests. - Performs group block management, IncludIng the enterIng of room lIsts, Inventory control, coordInatIon of casIno reservatIons, checkIng resort room arrIvals, and maIntaInIng a professIonal relatIonshIp wIth all departments assocIated wIth the resort. - VerIfIes dutIes and examInes work for accuracy, neatness, and adherence to establIshed polIcIes and procedures. - RemaIns current on all casIno actIvItIes and assIsts guests wIth all InquIrIes. - Answers phone and assIsts wIth clerIcal tasks. - Ensures that rooms are clean prIor to IssuIng keys. - ReceIves cash, checks, credIt cards and comps In payment, obtaInIng proper approval and authorIzatIon. - MaIntaIns an operatIng bank, renders bIlls, and Issues change. - Ensures the tImely delIvery of all messages, maIl and packages left for guests and departments wIthIn the Hotel/CasIno. - ResponsIble for the control of safe deposIt transactIons. - Works closely wIth the ExecutIve Hosts to ensure that all complImentary and hIgh-end amenIty offerIngs are provIded consIstent wIth the agreed-upon arrangements. - Empowered to ensure guests� problems/concerns are resolved In a prompt, courteous, and effIcIent manner. - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76466
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Boomtown Bossier City
Job Locations US-MO-St. Louis
- Greets, registers, and assigns rooms to guests of the hotel.- Verifies customers' credit, and establishes how the customer will pay for the accommodation.- Keeps records of room availability and guests' accounts using hotel computer systems.- Computes bills, collects payments, and makes change for guests.- Performs simple bookkeeping activities, such as balancing cash accounts.- Reviews accounts and charges with guests during the checkout process.- Posts charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.- Transmits and receives messages, using telephones or telephone switchboards.- Contacts Housekeeping or Maintenance staff when guests report problems.- Reviews information/passes on log from previous shift, checks room rates, and discusses sell strategy with Supervisor.- Places Service Assurance Call to all guests within 30 minutes of arrival.- Reviews and becomes familiar with ViPs and group folders, verifying proper blocking arrangements.- Follows and completes items on Guest Services AM/PM checklist.- Greets and assists guests with luggage, to and from vehicles as well as to and from hotel rooms.- When assisting guests to room, informs guest of the hotel’s facilities and hours of operation.- Greets and assists all guests entering or leaving the hotel.- Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary.- Uses proper cart handling techniques when using a bell cart.- Issues luggage claim tag and stores luggage in bell closet when necessary.- Ensures timely and efficient delivery of guest messages, mail, and faxes.- Responds to guest inquiries and directs guests around the hotel.- Explains proper use of keys system and ensures the guests' satisfaction with their room.- Accurately gives directions, information, and recommendations.- Audits current registration cards to computerized information.- Corrects errors and discrepancies on guest accounts and resolves guest complaints.- Ensures organization and cleanliness of all work areas.- Balances cash daily, prepares deposit for general cashier, and secures float at shift closing.- Complies with all reasonable requests made by management.- Adheres to all gaming laws and regulations.
Job ID
2020-76735
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Greet, register, and assign rooms to guests of the hotel.- Verify customers' credit, and establish how the customer will pay for the accommodation.- Keep records of room availability and guests' accounts using hotel computer systems.- Compute bills, collect payments, and make change for guests.- Perform simple bookkeeping activities, such as balancing cash accounts.- Review accounts and charges with guests during the check out process.- Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.- Transmit and receive messages, using telephones or telephone switchboards.- Contact housekeeping or maintenance staff when guests report problems.- Review information / pass on log from previous shift, check room rates and discusses sell strategy with Supervisor- Place Service Assurance Call to all guests within 30 minutes of arrival- Review and become familiar with VIP’s and group folders, verifying proper blocking arrangements- Follow and complete items on Guest Services AM/PM checklist- Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms.- When assisting guests to room, inform guest of the hotel’s facilities and hours of operation.- Greet and assist all guests entering or leaving the hotel.- Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary.  Uses proper cart handling techniques when using a bell cart.- Issue luggage claim tag and store luggage in bell closet when necessary- Ensure timely and efficient delivery of guest messages, mail, and faxes- Respond to guest inquiries and direct guests around the hotel- Explain proper use of keys system and insures the guests satisfaction with their room- Accurately give directions, information, and recommendations- Audit current registration cards to computerized information- Correct errors and discrepancies on guest accounts and resolve guest complaints- Ensure organization and cleanliness of all work areas- Balance cash daily, prepare deposit for general cashier, and secure float at shift closing- Comply with all reasonable requests made by management - Adhere to all gaming laws and regulations
Job ID
2020-77091
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-Riverside
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures team provides high level of quality service standards. - Compliant with all regulatory requirements within area of responsibility.- Answers inquiries pertaining to hotel policies and services, and resolve guests’ complaints while supporting all customer service programs.- Supports Front Desk team members with tasks as needed.- Adheres to operational goals.- Works toward operational goals and monitors achievement of performance objectives.- Protects and preserves assets of the company.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES                                                    This job may or may not have supervisory responsibilities. - Manages work procedures and expedites workflow.- Provides coaching and counseling to team members.
Job ID
2020-75919
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Argosy Casino Riverside
Job Locations US-MS-Vicksburg
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Answers inquiries pertaining to hotel policies and services; resolves guest complaints while supporting all customer service programs on assigned shift.- Assists with management of daily arrivals and departures in reservation system on assigned shift.- Provides direction for Hotel supervisory staff on assigned shift.- Assists with posting charges and settling of folios for individuals and groups, if applicable, on assigned shift.- Addresses and manages complaints, grievances, or concerns from team members on assigned shift.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75302
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Ameristar Vicksburg
Job Locations US-PA-Philadelphia
- Demonstrate best-in-class programming skills to develop highly innovative, high-impact, consumer-facing web apps.- Translate business requirements into thoughtfully architected, reusable code. - Squash bugs to make sure our user experience is unrivaled. - Collaborate with designers, product managers, project managers, ops engineers, QA engineers and various other teams and stakeholders to solve novel problems.- Communicate clearly and effectively using Github, Slack, Google Docs, ZenHub, and email.- Interact thoughtfully and professionally with everyone including non-technical colleagues.
Job ID
2020-75425
Position Type
Regular Full-Time
Category
Information Technology
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-NV-Las Vegas
- Provides the highest level of customer service.- Actively communicates, explains, and promotes the Trop Plus program, which is the Casino's Players Club program, to all guests.- Enrolls new members into Trop Plus and services existing members in accordance with Tropicana Las Vegas policies and procedures.- Assists guest with accounts, point redemption and other questions to ensure a favorable gaming experience.- Verifies payoff of hand pays and jackpots; resets slot machines after payoff; minimal machine maintenance.- Recommends company shows, restaurants, and attractions to guests and stays current on company news and events to answer guests questions.- Ensures all slot operations are in compliance with Title 31 & Nevada gaming controls.- Establishes and maintains a professional relationship with new and repeat guests.
Job ID
2020-76159
Position Type
On-Call
Category
Casino Operations
Casino Property
Tropicana
Job Locations US-WV-Charles Town
- Performs maintenance service and repairs of plumbing, carpentry, painting, plastering, and machine service.- Performs diagnostics and maintenance on rubber, tar, and metal roofing systems.- Performs wall vinyl repair and replacement, drywall installation and finishing, ceiling tile, floor tile, masonry, carpet repair and installation.- Responsible for changing light bulbs and cleaning fixtures.- Tracks par stock and inventory.- Responsible for assisting with snow removal, if applicable.- Practices safe working conditions.- Operates and repairs automatic key card reading systems.- Operates and repairs in room safes.- Responsible for the maintenance of in-room through wall HVAC systems.- Responsible for the maintenance of commercial washing and drying machines.- Required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-75516
Position Type
Regular Full-Time
Category
Facilities/Marine
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-LA-Lake Charles
- Meets and greets all guests in a warm, friendly, and professional manner in accordance with all facility policies and procedures.- Responsible for efficiently loading golf carts for guests.- Executes daily operations of range ball recovery, utilizing both mechanical and hand machinery and equipment; washes range balls to maintain cleanliness and usability.- Collects, organizes, and cleans all range baskets used for ball transportation according to established policies and procedures.- Helps keep all working areas attractive, neat, and clean.- Follows procedures for proper opening and closing of the cart and range operations.- Arranges golf carts neatly after use, ensuring passage area remains clear; rotates golf carts to ensure uniform usage amongst the fleet.- Inspects the condition of golf carts with specific attention to cleanliness and appearance.- Assists management team in the tournament set-up of golf carts and range operations.- Maintains inventory of supplies necessary for day to day operations and notifies supervisor when additional supply is required.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-76401
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Maintains grounds of outside property as assigned, including parking lot, landscape areas, garage, sidewalks, curbs, gutters, etc.- Performs minor repairs of asphalt or concrete.- Performs directional signage repair.- Paints parking lot stripes, curbs, etc.- Cleans grounds and removes litter as needed.- Responsible for safe and efficient use of heavy equipment and machinery, including sweepers, mowers, trimming equipment, pressure washers, and aerial man lifts.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-76120
Position Type
Regular Full-Time
Casino Property
Ameristar Vicksburg
Job Locations US-LA-Baton Rouge
- Mow grass, plow snow, water lawns, feed and trim shrubs, tends flower beds and regularly inspects assigned work areas to insure proper standards are maintained.- Operate lawn and grounds equipment including power mowers, snow blowers, bucket loaders and other power equipment.- Repair and maintains facility sidewalks and parking lots.- Assist Lead Groundskeeper with planning, planting and maintaining exterior and interior landscaping in accordance with the landscaping plan.- Remove refuse and trash from grounds.- Adjusts, clean and perform minor mechanical work on grounds equipment.- Recommend for purchase and suggests suitable locations for trees and shrubs.- May apply pesticides to plants as directed.- Perform duties and operate equipment in a safe manner.
Job ID
2020-76899
Category
Facilities/Marine
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Maintains grounds of outside property as assigned, including parking lot, landscape areas, garage, sidewalks, curbs, gutters, etc.- Performs minor repairs of asphalt or concrete.- Performs directional signage repair.- Paints parking lot stripes, curbs, etc.- Cleans grounds and removes litter as needed.- Responsible for safe and efficient use of heavy equipment and machinery, including sweepers, mowers, trimming equipment, pressure washers, and aerial man lifts.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75158
Position Type
Regular Full-Time
Category
Other Operations (Guest Experience, Customer Service, etc.)
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-IA-Council Bluffs
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the house person with department projects, as needed.- Maintains strict confidentiality in all company matters.
Job ID
2020-76361
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Ameristar Council Bluffs
Job Locations US-MS-Vicksburg
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the house person with department projects, as needed.- Maintains strict confidentiality in all company matters.
Job ID
2020-75344
Position Type
Regular Full-Time
Casino Property
Ameristar Vicksburg
Job Locations US-LA-Bossier City
- Cleans hotel rooms, hallways, lInen rooms, and employee and storage areas In the hotel, as dIrected. - MaIntaIns and cleans all equIpment used tHRoughout the course of a shIft, as dIrected. - MaIntaIns proper documentatIon of all dutIes accomplIshed durIng a workIng shIft, as dIrected. - Reports all safety hazards or maIntenance defIcIencIes for proper handlIng. - AbIdes by all securIty measures. - Greets all guests tHRoughout shIft wIth the proper salutatIon and pleasant expressIon. - AssIsts guests wIth Issues that are wIthIn authorIty to provIde, ensurIng guests' satIsfactIon whIle operatIng wIthIn establIshed guIdelInes and polIcIes. - Performs all dutIes In a quIet and orderly manner. - AssIsts the house person wIth department projects, as needed. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76153
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Boomtown Bossier City
Job Locations US-LA-Bossier City
*Team Members will receive an extra $2/HR at the end of each month based upon regular hours worked.  Benefits eligibility first of month following 61st day of working FT - Enters and prepares the room for cleaning.- Makes bed.- Dusts the room and furniture.- Replenishes guestroom and bath supplies.- Cleans the bathroom.- Cleans the closet.- Vacuums the carpet.- Checks and secure the rooms.- Replenishes amenities according to the operational standards.- Delivers and retrieves items on loan to guests (e.g., iron and ironing boards).- Ensures security of guest rooms and privacy of guests.- Performs rotation cleaning duties (e.g., steam clean carpets, spring cleaning, super cleaning, etc.) as required.
Job ID
2020-74300
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Margaritaville Resort Casino
Job Locations US-MO-St. Louis
• Vacuums, cleans, shampoos carpet• Mops, scrubs, rinses and polishes hard floors• Moves, rearranges and cleans furniture• Washes and cleans wall light fixtures, louvers, ceilings, shelves and outside walls• Washes/cleans all windows and mirrors, dusts, and sanitizes bathrooms in guest rooms• Assures that every room is clean and everything in room is in proper working order• Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities• Ensures all linens and terry are without defect• Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums• Transports cleaning equipment• Recognizes and uses appropriate chemicals• Strips beds, empties trash in rooms, brings fresh linen, sets up guests room, supplies rooms with all amenities and linens• Maintains housekeeping linen room on each floor, stocks supplies ensuring adequate level of supplies• Responsible for counting and distribution of clean linen from linen closet to guest rooms• Picks up used linen and drops linen down chute to carts that are then taken to soiled linen room where it is picked by laundry attendants and other related responsibilities• Delivers, upon request, guest amenities, i.e. pillows, additional beds, blankets and much more• Maintains and cleans hotel guest rooms, hallways, linen rooms, employee and storage areas, and other areas in the hotel as directed by Inspector, Supervisor, or Manager• Completes daily housekeeping reports, if necessary• Works as a team with other employees• Responsible for providing exceptional Red Carpet Customer Service to all guests• Properly reports and turns in all lost and found items• Greets all guests throughout shift with the proper salutation and pleasant expression• Reports all safety hazards or maintenance deficiencies for proper handling• Maintains and cleans all equipment used throughout the course of a shift
Job ID
2020-77185
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Casino St. Louis
Job Locations US-CO-Black Hawk
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel towers, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within their control, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the house person with department projects, as needed.
Job ID
2020-74368
Position Type
Regular Full-Time
Casino Property
Ameristar Black Hawk

Connect With Us!

Not ready to apply? Connect with us for general consideration.