Penn National Gaming, Inc.

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Search Results Page 15 of 28

Job Locations US-IN-Lawrenceburg
- Responsible for providing guidance and daily supervision to staff in the Hotel Housekeeping department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Assists with supervision of daily cleaning of occupied rooms and preparation of rooms for new check-ins.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures that guest rooms are well maintained and in proper repair.- Assists with inventory items, such as linen and supplies, and ensures they are tracked and accounted for daily.- Assists with special requests from the Front Desk.- Inspects all vacant rooms to ensure housekeeping specifications are met.- Reports all maintenance problems and assures protection of all hotel property from possible damage. - Maintains knowledge of and compliance with all safety and health standards set by OSHA and local Health Department.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74893
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Retrieves supplies for Room Attendants and ensures that all supply carts are completely stocked with supplies, complimentary items, and linens prior to the start of cleaning rounds.- Hands out clean linens to all Room Attendants and assists with loading linens on supply carts.- Delivers supplies to Room Attendants during the day as needed.- Using a variety of cleaning agents, cleans all service areas such as vending machines, ice machines, and lobby ashtrays.- Takes soiled linens out to laundry area and delivers clean linens to supply room.- Takes all acquired trash out to trash dumpsters as needed.- Assists in cleaning of hotel rooms.- Provides guests with requested items.- Cleans and maintains all public areas including restrooms, lobby, fitness center, business center, stairwells, corridors, elevators, etc.- Cleans all carpets, including hotel rooms.- Performs monthly and quarterly maintenance of beds, window treatments, carpets, etc.- Provides positive communication and uses Hilton CARE Culture skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-74814
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-NV-Las Vegas
The Pool Lifeguard is an integral part of the development and promotion of the exciting changes at Tropicana Las Vegas.Responsibilities include:- Carry out all duties assigned by the Swimming Pool Manager and Lead Lifeguard ·- Perform First Aid and CPR when called upon- Watch the assigned area in rotation to prevent accidents and injuries. -  Aid the pool manager and assistant manager in every way necessary to keep the pool facility running smoothly- Remind guest of pool rules when necessary in a polite, firm manner, and contact management if necessary.- Communicate with other lifeguards and supervisors.
Job ID
2020-75197
Position Type
Seasonal
Category
Administrative Services
Casino Property
Tropicana
Job Locations US-IN-Lawrenceburg
- Cleans all areas of the Hotel Lobby, connector, break room, front drive, porte-cochere, public and employee restrooms, back offices, and smoke shack.- Replenishes supplies such as toilet paper, facial tissue, ashtrays, trash bags, and any cups and coffee condiments.- Assists guests with directions to the pavilion and surrounding outlets. - Moves furniture, washes windows, and vacuums carpet.- Cleans rugs, carpets, upholstered furniture, and draperies.- Dusts furniture.  Washes walls, ceilings and woodwork.  Cleans windowsills and door panels.- Empties wastebaskets and empties and cleans ashtrays.- Transports waste and trash to disposal area.- Replenishes any necessary supplies.- Dusts, sweeps, and mops stairwells.- Cleans Hotel entrance (both front and back), wipes counters, high dusts, cleans glass doors, etc.- Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested.- Cleans employee areas (i.e., break room, back offices, and locker room) throughout the day: dusts and mops floor, washes and dries towels, picks up trash and stocks dispensers.- Responds to calls for Housekeeping problems: broken glass, spills, toilet backups, etc.- Shampoos carpets, scrubs steps, and strips and waxes floors.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-74763
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-PA-Philadelphia
- Work closely with our Product Managers to understand features/game performance- Work closely with data scientists to tune models and bring them to production- Automate and productize reporting to increase analytical efficiency- Automate machine learning model creation and hypothesis testing- Improve experiment design and analysis to test user behavior hypotheses- Perform exploratory analyses to better understand our users- Build predictive models to predict migrations in player lifecycle- Produce actionable insights from quantitative and qualitative data
Job ID
2020-75569
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-MO-St. Louis
- Operates Main Bank according to approved procedures and policies. - Verifies count sheet from previous shift. - Counts down bank at end of each shift and reconciles to the Main Bank accountability.- Completes transfers amongst Cashiering, Slots, and Table Games locations.- Completes daily banking deposits of cash, checks, and U.S. coin.- Buys hard and soft drop from Count Rooms.- Verifies all cash transferred from Soft Count or delivered from Bank.- Verifies and accounts for all daily banks through department’s procedures.- Operates Chip Bank according to approved procedures.   - Issues and receives Table Fills and Credits.- Issues and receives Chip Transfers to/from Cashier locations.- Expediter for Casino Cage procedures.- Operates employee window (JPH), Poker Room, and frontline Cashier windows according to approved procedures.- Performs drops, technical troubleshooting, and impressments of self-redemption kiosks.- Conducts Emergency Drop procedures for Slot and Redemption Kiosk equipment.- Performs needed repairs, modifications, and preventative maintenance to currency and coin counters as well as machines located in the Casino Cage and Count Room.- Evaluates machines which fail to perform to expectations, resulting in fixing or replacing machinery.- Adheres to regulatory, departmental, and company policies along with working with other Cashiers and Supervisors.
Job ID
2020-75529
Position Type
Regular Full-Time
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Operates Main Bank according to approved procedures and policies. - Verifies count sheet from previous shift. - Counts down bank at end of each shift and reconciles to the Main Bank accountability.- Completes transfers amongst Cashiering, Slots, and Table Games locations.- Completes daily banking deposits of cash, checks, and U.S. coin.- Buys hard and soft drop from Count Rooms.- Verifies all cash transferred from Soft Count or delivered from Bank.- Verifies and accounts for all daily banks through department’s procedures.- Operates Chip Bank according to approved procedures.   - Issues and receives Table Fills and Credits.- Issues and receives Chip Transfers to/from Cashier locations.- Expediter for Casino Cage procedures.- Operates employee window (JPH), Poker Room, and frontline Cashier windows according to approved procedures.- Performs drops, technical troubleshooting, and impressments of self-redemption kiosks.- Conducts Emergency Drop procedures for Slot and Redemption Kiosk equipment.- Performs needed repairs, modifications, and preventative maintenance to currency and coin counters as well as machines located in the Casino Cage and Count Room.- Evaluates machines which fail to perform to expectations, resulting in fixing or replacing machinery.- Adheres to regulatory, departmental, and company policies along with working with other Cashiers and Supervisors.
Job ID
2020-75362
Position Type
On-Call
Casino Property
Hollywood Casino St. Louis
Job Locations US-KS-Kansas City
Hollywood Casino Kansas Speedway is currently looking for a Main Banker to join the team. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Responsible for accurate accountability of the Cashier and Player Services department activity.- Responsible for accurately completing and updating electronic MTL/NIL and chip bank.- Conduct transactions within the department and other departments as needed.- Perform Player Services Cashier duties as needed.- Understand department objectives, standards, and guidelines.- Be knowledgeable and comply with Title 31 regulations.- Possess thorough knowledge of casino policies for all cashier areas.- Maintain security and accountability over all funds, to include chips, coins, cash currency, foreign currency and paperwork.- Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers.- Process table fills and credits.- Prepare and process exchanges.- Compile information, complete and submit reports as needed.- Meet department uniform, appearance and grooming requirements.- Answers phone calls with proper phone etiquette- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Job ID
2020-75657
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Handles large amounts of money and maintains accountability over assigned bank.- Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees.- Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TITO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units.- Works with credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino credit issuances and redemptions for the day.- Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation.- Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted.- Verifies and processes all bagged tokens that require scaling and tagging.- Prepares and processes Cashier and Casino Banker exchanges.- Attends all departmental and company training programs or meetings as directed.- Adheres to all departmental, property, and company policies and procedures.- Meets all departmental or company deadlines including the timely completion of drops.- Adheres to all gaming laws and regulations.- Maintains communication with all departments, team members, and guests to ensure positive experiences.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74308
Position Type
Regular Full-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Baton Rouge
- Maintain protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.- Summarize and inventory all casino cage cash, coin, chips and records.- Process all casino deposits.- Monitor all coin vault transactions.- Coordinate transactions between cashiers and the main bank.- Function as a window casher as needed.- Maintain accurate and complete records of exchanges and transactions.- Ensure procedures and proper controls are followed to protect counted receipts.- Maintain awareness of changes and/or problems which may affect the security of the currency in the Count Room and report observances to the Count Room Supervisor.- Manage and monitor inventory levels and balance the kiosks for a specific shift- Communicate status of fluctuating cash levels to appropriate management
Job ID
2020-74933
Category
Accounting/Finance
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-ME-Bangor
The following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. Assists in creating and executing monthly and ad hoc direct mail/promotional setups and processes.- Requests and implements web content for property website.- Creates and uploads monthly offers via Corp-approved tools.- Creates and executes email based offers.- Creates analysis as needed.- Works with various vendors as needed.- Proofs many different marketing items and setups for content and accuracy.- Emphasis on Social Media Content- Assists in special events as needed. Dresses in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.
Job ID
2020-75762
Position Type
Regular Full-Time
Casino Property
Hollywood Casino Bangor
Job Locations US-MO-Riverside
Essential Duties And ResponsibilitiesThe following and other duties may be assigned as necessary: - Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork referring to lost or stolen patron articles.- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Other duties as assigned.
Job ID
2020-75434
Position Type
Regular Part-Time
Casino Property
Argosy Casino Riverside
Job Locations US-IL-Joliet
- Provides superior guest service by demonstrating and up-selling with expert knowledge all levels of the Player’s card benefits, current promotions and/or events, the casino floor layout, and any Direct Mail offers. Guest interactions will include engaging, efficient, informative assistance. - Promotes the Player’s Club program by recruiting, enrolling, and educating guests on how to use the players’ cards whereby supporting the operation of the program. Additionally, conducts in-bound and out-bound calling, providing quality service and effective selling through the use of a telecommunications database and telephonic system. - Expediently handles guest concerns, inquiries, and requests. - Performs the professional and courteous handling of incoming guest calls and reservation requests while realizing campaign goals, fulfilling data entry requirements, and achieving call time and volume objectives.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Understands and adheres to all property and departmental standards, policies, and procedures.- Must be knowledgeable in all Marketing Services areas.- Consistently performs duties in compliance with all departmental service standards, department-specific policies and procedures, and policies set forth within the property Employee Guidance Manual.- Receives in-bound calls and dispatches or handles appropriately.- Performs out-bound calling efforts as scheduled and prioritized by the supervisor or ETS system.- Performs basic functions, data input, and acquires information from the following: CDS, LMS, and PBX.- Achieves established levels of activity and meets objectives for number and length of calls attempted, calls completed, sales results, abandoned calls, up-selling, and the accuracy and completeness of data input.- Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling.- Handles reservation requests for invitational events, hotel, and concerts.- Utilizes event manifests, RSVP spreadsheets, and fact sheets as needed to fulfill Call Center initiatives.- Provides regular updates on reservation status and response summaries.- Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues.- Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction.- Delivers phone scripts in a compelling and confident manner, effectively offers tool box amenities, and establishes follow up action when executing outbound calls.- Carries out several simultaneous tasks: takes rapid-arriving incoming calls in succession, provides courteous, personalized, and professional service, and immediately and accurately enters and assesses data across multiple systems and programs.- Consistently follows the processes and procedures outlines for handling calls including up-selling, personalization, standardization, and quality control measures.- Performs a variety of record keeping, filing, indexing, and other general administrative functions.- Operates a variety of communication equipment.- Remains patient and friendly at all times, communicating clearly, succinctly, and with utmost enthusiasm.- Consistently performs critical guest engagement behaviors during every phone transaction.- Responsible for establishing new accounts for players, maintenance of database files, and redemption of Direct Mail offers.- Responsible for offering and issuing casino complimentaries.- Issues promotional amenities while maintaining accurate records and inventory controls.- Assists in execution of special promotional events, player parties, drawings, and duties as deemed necessary.- Demonstrates knowledge of all property amenities including food outlet options, hours of operation, hotel services, and retail offers.- Provides feedback on guests' satisfaction related to facility, programs, and services.- Implements all property Red Carpet Guest Service requirements and any additional guest satisfaction skill requirements outlined by the department.- Creates fun for guests appropriate to a casino environment.- Maintains open communication with Marketing Services Supervisors and Department Manager.- Duties and responsibilities may be changed, expanded, reduced, or deleted by management to meet the needs of the Marketing department and Hollywood Casino.- All other duties and/or responsibilities as assigned.
Job ID
2020-74909
Position Type
Regular Part-Time
Category
Marketing/ Entertainment
Casino Property
Hollywood Casino Joliet
Job Locations US-CO-Black Hawk
As a Massage Therapist, you are responsible for offering a variety of massage and body treatments to relieve pain, help rehabilitate injuries, improve circulation, relieve stress, increase relaxation, and aid in the general well-being of clients/guests. Prior to the massage, the therapist guides the client through the service offerings and helps them choose the right treatments.- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with guests in all types of business conditions and the ability to work harmoniously with coworkers.- Confer with clients about their medical histories and problems with stress or pain to determine how massage will be helpful. Assess clients’ soft tissue condition, joint quality and function, muscle strength and range of motion.- Perform therapeutic massages of soft tissues and joints for up to 120 minutes- Update and maintain customer information records, such as services provided and ensure they are in compliance with safety and health laws and policies, such as HIPAA laws and regulations.- Attention to safety and cleanliness of the area is imperative.- Follows all safety procedures. Immediately notifies security and supervisor of accidents and potential safety hazards. - Collects fees for health club and services and sundry items from guests and maintains security of receipts.- Maintains adequate supply of towels and sundry items. Monitors inventory and notifies manager when ordering is necessary.
Job ID
2020-75048
Position Type
Regular Full-Time
Casino Property
Ameristar Black Hawk
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Extends upbeat and positive greetings to guests and portrays great customer service that aligns with our marquee service standards (A.C.E.S)- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company service standards and programs (A.C.E.S) - Responsible for providing customers with information about property outlets and events, including operating hours, locations, and details- Responds to queries, solves and/or refers problems to the correct persons - Greet all guests, both in groups and individually, upon arrival and departure ensuring engagement consistent with company standards (A.C.E.S) - Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with VIP guests by providing excellent guest service- Communicates with customers about upcoming events, preferences and information about our property.- Supports departments with special event needs
Job ID
2020-75854
Position Type
Regular Part-Time
Category
Security/Surveillance/ EMT
Casino Property
M Resort
Job Locations US-OH-Toledo
- Providing personalized service and uses guest name- Resolving service problems according to guidelines- Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promoting casino events and programs- Providing fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitoring guest consumption of alcohol and intervenes as needed according to guidelines- Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests- Handling money according to procedure- Working well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintaining clean and stocked workstation
Job ID
2020-75029
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Youngstown
- Providing personalized service and uses guest name- Resolving service problems according to guidelines- Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promoting events and programs- Providing fast (20 minute or less round time), friendly, professional beverage service to guests; carries full trays on every round- Monitoring guest consumption of alcohol and intervenes as needed according to guidelines- Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests- Providing service of complimentary beverages including coffee and water  - Handling money according to procedure- Working well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and VLT supervisor- Maintaining clean and stocked workstation- Operating a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounting for all cash and charge sales according to established procedures; maintaining integrity of all financial controls and responsibilities.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2020-75335
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-LA-Bossier City
ESSENTIAL DUTIES AND RESPONSIBILITIES:• Provide basic manicures and pedicures. Specialty services like acrylic, gel, and dip nails not required but is an advantage. • Maintain a high level of customer service by providing guests with a broad understanding of current procedures• Maintain a clean, safe and comfortable work environment for all guests and staff.• Demonstrate and sell spa products.• Stock linens and operating supplies as needed.• Perform other job-related duties as assigned.• Complete services promptly in the time allotted while maintaining professional and courteous behavior to all guests and employees.• Work cohesively with additional hotel departments to meet customer needs.• Provide protection and safety to patrons and employees.• Properly greet and welcome each customer, every time.• Maintain knowledge of hotel, casino and outlets.• Assume ownership of positively influencing the guest experience.• Contact appropriate individuals or departments as necessary to resolve customer’s requests.• Welcome and acknowledge ALL guests according to standards set forth by Margaritaville Resort and Casino. (This includes non-hotel guests.)• Follow all company policies and procedures. (Both emergency and non-emergency.)• Must maintain a professional and clean appearance.• Maintain and develop a positive working relationship with fellow team members, management and executive staff.• Other duties as assigned.ADDITIONAL DUTIES/JOB DIMENSIONS:• Position may require sitting for extended periods of time or an entire shift.• Must be able to move, lift, carry, push, pull and place objects weighing up to 30 lbs.Regular attendance in conformance with the standards established by Margaritaville from time to time is essential to the successful performance of this position. Employee with irregular attendance will be subject to Margaritaville disciplinary action procedures up to and including termination.Due to the cyclical nature of the hospitality/entertainment industry, Employee may be required to work varying schedules to reflect the business needs of the property. This includes weekends and holidays on a 24 hour/7 day a week basis.Upon employment, all Employees are required to fully comply with Margaritaville policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A combination of experience or training will be considered.EDUCATIONAL REQUIREMENTS:• High school diploma or equivalent.• Minimum of 1 year of experience required.• Possess the Licensing required for the State of Louisiana.• Previous experience working in a similar resort setting preferred.LANGUAGE SKILLS:• Fluent English language skills, both verbal and in writing.• A second language is not required, but is an advantage.OTHER SKILLS AND ABILITIES:• Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations. PHYSICAL DEMANDS:• Performance of work provides standing and walking for extended periods of time.• Casino environment exposed to all temperatures, dust, fumes, bright light, and smoke with the above average noise levels.• Bending and lifting up to 30 pounds.WORK ENVIROMENT:• Subject to moderate ambient noise level.• Able to withstand/work in a high smoking environment.• Performance of work provides standing and walking for extended periods of time.• Casino environment exposed to all temperatures, dust, fumes, bright light, and smoke with the above average noise levels.Exposed to weather conditions and prevalent temperature changes, works indoors and outdoors throughout shift. May be asked to attend meetings at offsite location
Job ID
2020-74753
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for Front Desk operations overnight, including overseeing Front Desk Agents, Telecommunications, and Bell staff in the performance of their duties.- Provides direction and support for all team members in order to achieve departmental goals and objectives.- Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards.- Oversees customer check-in/check-out.- Conducts all cash handling in accordance with established policy and monitors variances daily.- Monitors telephone communication via call monitoring system.- Authorized to verify pre-approved room comping levels and authorized to correct information as necessary.- Processes discrepancy reports, rate variations, and credit reports.- Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy.- Coordinates VIP arrivals and ensures all arrangements have been confirmed prior to arrival.- Ensures all eligible card holders are pre-registered, and room is checked prior to arrival.- Monitors volume to ensure fast, friendly, and efficient service.- Ensures that guest problems/complaints are managed in an effective, courteous manner.- Performs the night audit for date roll.- Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information.- Performs duties of Front Desk Agents and other Front Desk and Services team members as needed.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75454
Position Type
Regular Full-Time
Casino Property
Ameristar Vicksburg
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for Front Desk operations overnight, including overseeing Front Desk Agents, Telecommunications, and Bell staff in the performance of their duties.- Provides direction and support for all team members in order to achieve department goals and objectives.- Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards.- Oversees customer check-in/check-out.- Conducts all cash handling in accordance with established policy and monitors variances daily.- Monitors telephone communication via call monitoring system.- Authorized to verify pre-approved room comping levels and authorized to correct information as necessary.- Processes discrepancy reports, rate variations, and credit reports.- Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy.- Coordinates VIP arrivals and ensures all arrangements have been confirmed prior to arrival.- Ensures all eligible card holders are pre-registered, and room is checked prior to arrival.- Monitors volume to ensure fast, friendly, and efficient service.- Ensures that guest problems/complaints are managed in an effective, courteous manner.- Performs the night audit for date roll.- Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information.- Performs duties of Front Desk Agents and other Front Desk and Services team members as needed.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74872
Position Type
Regular Full-Time
Casino Property
L'auberge Lake Charles

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