Penn National Gaming, Inc.

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Search Results Page 14 of 49

Job Locations US-NV-Jackpot
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses In English with all guests; offers assistance and Information to anyone showing an Interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the properties other gaming and entertainment/service activities In order to provide accurate Information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheese. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-76321
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Cactus Petes
Job Locations US-PA-Grantville
- The Table Games Dealer is responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game. - As the Table Games Dealer, you will be responsible for ensuring gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft. - As part of your Dealer responsibilities you will be required to provide customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest. - This position is responsible for directly monitoring casino gaming activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals.  - Provide encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting, and professional working environment for our staff and a pleasant and entertaining experience for our guests. - Providing superior customer service in accordance with Red Carpet Service Standards. - Demonstrate knowledge of and the ability to deal table games offered by the casino.  - Reconcile potential conflicts with guests regarding the rules and conduct of game play.  - Responsible for game protection including the identification of potential card counters, game accuracy, and pace of table game play.  - Conduct all procedures associated with opening and closing the shift including preparing dice, cards and associated gaming equipment as well as accuracy completing all table games transactions required.  - Assist in the handling of all guest-related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits.  - May be required to perform duties outside of normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services.  - Participate in ongoing training and successful completion of additional games as deemed necessary. 
Job ID
2021-78522
Position Type
Regular Part-Time
Category
Hidden (15272)
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-MS-Tunica Resorts
Must be able to deal at least two dIfferent games IncludIng, Blackjack, Roulette, Craps or CarnIval Games (THRee-card Poker, CarIbbean Stud Poker, RIver Boat Poker, 21+3, Flop Poker, etc�).� Must provIde prompt, courteous and accurate dealIng at assIgned table(s) In accordance wIth establIshed procedures.� AssIst guests In understandIng the rules and ensure adherence to establIshed polIcIes and procedures.� MaIntaIn the securIty of assIgned game(s) at all tImes.� Report any safety hazards to assIgned Games SupervIsor.
Job ID
2020-77149
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Tunica
Job Locations US-LA-Baton Rouge
- Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing- Explain aspects of various table games to our gaming customer’s- Ensure compliance of company and departmental policies and procedures, state Gaming Regulations and internal controls- Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures- Notifies the Floor Supervisor of any customer needs; i.e. cocktails, host service etc- Reports any unusual situations to the Games Floor Supervisor
Job ID
2020-75318
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Harvey
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-78410
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown New Orleans
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74523
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-MO-St. Louis
- Provides accurate and efficient dealing at assigned table game- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Job ID
2020-76978
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino St. Louis
Job Locations US-LA-Baton Rouge
- Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing- Explain aspects of various table games to our gaming customer’s.- Ensure compliance of company and departmental policies and procedures, Missouri Gaming Regulations and internal controls.- Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures.- Notifies the Floor Supervisor of any customer needs; i.e. cocktails, host service etc.- Reports any unusual situations to the Games Floor Supervisor.
Job ID
2020-77151
Position Type
Regular Part-Time
Category
Hidden (15272)
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-NV-Henderson
 Duties include, but are not limited to the following: - Apply skill in dealing individual games.- Provide prompt, accurate and courteous service to playing guests, in accordance with standard procedure. - Handle guest transactions for "buy-ins" and "pay-offs". - Verify fill and credits for the game. - Notify Floor-person of any irregularities in guest play and transactions during the shift. - Take losing bets and pay winning bets according to established rules and procedures. - Provide courteous and friendly service to all staff and guests. - Perform related work as requested. - Adhere to Title 31 Gaming Regulations as applicable to the Casino Department. 
Job ID
2021-78874
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
M Resort
Job Locations US-IN-East Chicago
- Greets guests in a timely manner with a smile and a pleasant disposition.- Responsible for learning and becoming familiar with menu, preparation of food, and prices.- Uses suggestive selling techniques.- Takes guest’s order and accurately inputs it into the computer/register.- Follows all cash handling procedures.- Completes assigned side work and any additional daily tasks.- Maintains cleanliness and supplies in side stations. Cleans and wipes down workstation utensils before and after each assignment.- Maintains a clean and sanitary work environment as required by the Indiana State Health Department.- Stocks foods in their proper place in food storerooms and rotates stock as necessary.- Replenishes assigned work station with hot and/or cold foods by transporting prepared foods from the kitchen to the proper area in a timely manner.- Maintains and rotates dated food stock.- Adheres to regulatory, departmental, and company policies.
Job ID
2020-77459
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Greets guests in a timely manner with a smile and a pleasant disposition.- Responsible for learning and becoming familiar with menu, preparation of food, and prices.- Uses suggestive selling techniques.- Takes guest’s order and accurately inputs it into the computer/register.- Follows all cash handling procedures.- Completes assigned side work and any additional daily tasks.- Maintains cleanliness and supplies in side stations. Cleans and wipes down workstation utensils before and after each assignment.- Maintains a clean and sanitary work environment as required by the Indiana State Health Department.- Stocks foods in their proper place in food storerooms and rotates stock as necessary.- Replenishes assigned work station with hot and/or cold foods by transporting prepared foods from the kitchen to the proper area in a timely manner.- Maintains and rotates dated food stock.- Adheres to regulatory, departmental, and company policies.
Job ID
2021-78689
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IL-Joliet
- Performs a variety of duties relating to working in the food outlets and the services of food and/or beverages.  - Responsible for cash handling in the Team Member Dining Room and Deli.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Maintains a professional appearance at all times, clean and well-groomed as per standard.- Stocks counters, displays, salad bar, and steam table in a neat and timely fashion.- Provides friendly, quick, professional service, demonstrating willingness to serve guests with a smile.- Checks to ensure that all foods are displayed attractively as per departmental standard.- Requisitions items needed for the following day based on given par levels: involved in food preparation and presentation.- Maintains appropriate portion controls per standards.- Keeps all work areas clean and in order; cleans equipment thoroughly.- Handles foods appropriately, maintaining proper food handling, safety, and sanitation standards.- Informs Supervisor when food quantities are low.- Cleans floor and work station thoroughly before leaving the area for other assignments.- Knows menu items, takes orders, and completes transactions at point of sale to assure cash drawer balances.- Completes opening and closing duties as assigned.- Other duties as assigned.
Job ID
2021-78425
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Joliet
Job Locations US-IN-Lawrenceburg
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Administers all aspects of food preparation, ensuring kitchen is clean, well-stocked, and problem-free.- Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining cost control methods and procedures by monitoring consistent pars and inventory in each restaurant.- Assists Sous Chef with administrative duties. - Assists with maintaining established quality assurance procedures to ensure acceptable Health Department and customer service standards. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78113
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-NV-Henderson
ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary:   - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Supports maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant. - Assists Sous Chef with administrative duties. - Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters. SUPERViSORY RESPONSiBiLiTiES                                                   This job may or may not have supervisory responsibilities.   - Manages work procedures and expedites workflow. - Provides coaching and counseling to team members.
Job ID
2021-78907
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-PA-Grantville
.Responsible for providing guidance and daily supervision to staff in the department.  Supports and administers operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.Responsible for supporting compliance to departmental budgets.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. Supports maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant. Assists Sous Chef with administrative duties.Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78942
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-NV-Las Vegas | Wyomissing, PA
- Conducts discovery and identify customer needs and opportunities to improve digital content on Penn’s digital channels.- Develops compelling content and stories for all Company owned digital platforms. - Manages and directs all digital content for enterprise websites/app.- Regularly audits our digital products to ensure they are on brand and tone appropriate.- Works with digital team members to execute A/B tests.- Completes special projects as needed.- Creates effective and compelling marketing landing pages. - Develops digital campaigns for our websites to demonstrate a “winning” story. - Develops digital content for the Mychoice.com website.- Develops VIP perk, digital content. - Communicates effectively with digital designers on spec needed for websites.- Responsible for improving digital analytics including but not limited to website traffic, improving CTRs, search rankings and referrals. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-76767
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn National Gaming, Inc.
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for The M Resort, Tropicana Las Vegas, and Zia Park properties: - Responsible for directing the overall operations and staff of the Compliance department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. Serves as the property BSA/Compliance Officer for all properties of responsibility. - Ensures scheduling is performed in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Develops and recommends policies and standard operating procedures. Monitors effective administration of all departmental policies and standard operating procedures; makes recommendations as needed.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Responsible for assisting in the training, implementation, and enforcement of the property SARC/Title 31 and Responsible Gaming compliance programs.- Ensures compliance with reporting commitments required by the Corporate office and regulatory agencies.- Ensures adherence with Corporate-mandated compliance programs, including Responsible Gaming program, including conducting quarterly Responsible Gaming interviews and preparing status report regarding the Company’s Responsible Gaming program.- Serve as liaison to the Nevada and New Mexico Gaming Control Boards and New Mexico Racing Commission to ensure timely responses to incident reports; review and prepare draft responses to compliance-related issues raised.- Oversees and participates in preparation of annual license renewal submissions to Nevada and New Mexico Gaming Control Board and New Mexico Racing Commission.- Collaborates with company management and the Nevada and New Mexico Gaming Commissions and New Mexico Racing Commission to ensure significant changes to the company’s operating environment (new facilities, system upgrades, gaming mix changes, etc.) are completed in accordance with NGCB, NMGB, and NMRC regulations.- Provides training to new and existing staff as needed.- Ensures organized set of detailed records and files to document transactions are kept in accordance with regulations.- Provides guidance to gaming operations and other departments, as needed.- Assists in licensing process of Las Vegas Service Center team members as needed.- Works closely with department managers to ensure they have a thorough understanding of gaming regulations and general procedures.- Compiles reports for Nevada and New Mexico Gaming Control boards and New Mexico Racing Commission and submits necessary paperwork on behalf of the property, as needed.- Keeps property updated with latest gaming rules and regulation requirements.  Ensures property is in compliance at all times.- Conducts in-depth investigation of suspicious activity, as needed.- Oversees, reviews and revises SOX and NGCB Internal Control procedures, as needed.- Works closely with General Manager and Executive Team to ensure they have a thorough understanding of gaming regulations and general procedures.- Ensures properties are informed of new gaming rules and regulation requirements. Ensures properties are in compliance at all times.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. Develop and maintain working relationships with regulatory agencies.- Implements and monitors the effective administration of the AML / Know Your Customer Program for all properties of responsibility.- Performs the annual Risk Assessment and revises the AML Program as needed for properties or responsibility. - Ensures CTRs and SARs are filed timely. - Creates and maintains KYC/CDD profiles. Monitors and ensures special MICs audits are completed timely.- Reviews, identifies, evaluates and resolves compliance issues, internal and external audit findings and submits responses of corrective action.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES                                                  This job will have supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
Job ID
2021-77976
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
M Resort
Job Locations US-MS-Tunica Resorts
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for Hollywood and 1st Jackpot: - Responsible for directing the overall operations and staff of the Table Games/Slots/Performance/Sportsbook Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Provides direction to Table Games/Slots/Performance/Sportsbook leadership and oversees all Casino Operations game protection and overall Slot operations.- Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.- Manages departmental expenditures and resources.- Assigns duties to leadership of Table Games/Slots/Performance/Sportsbook and creates/approves work schedules for efficient business performance.- Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and slot floor mix, revenue growth, and expense management to maximize profitability for all areas of responsibility. - Observes and monitors staff performance and plan work processes to ensure efficient operations and adherence to Table Games/Slots/Performance/Sportsbook policies and procedures.- Recommends and approves changes in status of team members including but not limited to changes from full time to part time, promotions, and transfers.- Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. - Protects and preserves assets of the company.- Responsible for the overall integrity of daily Casino operations. - Participate with the Executive Management Team in developing innovative, strategic and tactical operating plans to support property objectives. - Accountable to maximize daily revenue and effectively manage costs, labor and cash control.- Develop and manage departmental expense and capital budgets to support operational objectives.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78516
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Tunica
Job Locations US-OH-Columbus
This position is pending regulatory approval.- Responsible for directing the overall operations and staff of the CRM team for assigned region. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Leads the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies.- Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function.- Oversees strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to Executive Management.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as a positive and innovative ambassador for CRM team. Implements innovative business trends to ensure campaign success.- Works closely with Corporate IT to supervise data flows, upgrades, testing, troubleshooting and version control of the CRM platform and business intelligence tools.- Ensures offers are pushed out successfully by CRM time in real time.- Monitors competitor CRM and loyalty programs and proactively implements positive changes into current CRM strategy. Continuously improves program performance, player value, and profitability by testing and adopting best practices in real time.- Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs.- Responsible for overall retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (ROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social).- Works closely with the VP Marketing to develop and enhance KPIs to manage and support the success of the CRM marketing channels, campaigns, and programs.- Works closely with the marketing analytics team to build and monitor dashboards to track and optimize CRM channel performance. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77206
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Columbus
Job Locations US-MS-Bay St Louis | US-MS-Biloxi
This position is pending regulatory approval.- Responsible for directing the overall operations and staff of the CRM team for assigned region. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Leads the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies.- Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function.- Oversees strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to Executive Management.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as a positive and innovative ambassador for CRM team. Implements innovative business trends to ensure campaign success.- Works closely with Corporate IT to supervise data flows, upgrades, testing, troubleshooting and version control of the CRM platform and business intelligence tools.- Ensures offers are pushed out successfully by CRM time in real time.- Monitors competitor CRM and loyalty programs and proactively implements positive changes into current CRM strategy. Continuously improves program performance, player value, and profitability by testing and adopting best practices in real time.- Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs.- Responsible for overall retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (ROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social).- Works closely with the VP Marketing to develop and enhance KPIs to manage and support the success of the CRM marketing channels, campaigns, and programs.- Works closely with the marketing analytics team to build and monitor dashboards to track and optimize CRM channel performance. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77205
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Gulf Coast

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