Penn National Gaming, Inc.

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Search Results Page 14 of 33

Job Locations US-MO-Riverside
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Follows established quality assurance procedures to ensure acceptable health department and customer service standards.- Responds to guest needs and reports problems to Manager.- Assists Manager with administrative duties, as assigned.- Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.- Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.- Monitors appearance of food/beverage served and communicates deviations in accordance with established standard. - Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-76738
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Argosy Casino Riverside
Job Locations US-OH-Toledo
 - Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion - Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness- Partnering with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction  - Maintaining all equipment in proper fashion such as cappuccino machine, micros station, etc- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies- Supporting safety and accident prevention programs (non slip footwear, proper lifting) - Presenting oneself as a credit to Company and encourages others to do the same - Performing all other related and compatible duties as assigned
Job ID
2020-75578
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
 - Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion - Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness- Partnering with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction  - Maintaining all equipment in proper fashion such as cappuccino machine, micros station, etc- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies- Supporting safety and accident prevention programs (non slip footwear, proper lifting) - Presenting oneself as a credit to Company and encourages others to do the same - Performing all other related and compatible duties as assigned
Job ID
2020-75261
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Columbus
- Interacts wIth guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion- Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness- Partners with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction- Maintains all equipment in proper fashion such as cappuccino machine, micros station, etc- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe)- Adheres to regulatory, safety, departmental and company policies- Supports safety and accident prevention programs (nonslip footwear, proper lifting)- Performs all other related and compatible duties as assigned- Adhere to all gaming laws and regulations- Assist in operation of other food and beverage venues as needed
Job ID
2020-77166
Position Type
Regular Full-Time
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
- Interacts wIth guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion- Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness- Partners with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction- Maintains all equipment in proper fashion such as cappuccino machine, micros station, etc- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe)- Adheres to regulatory, safety, departmental and company policies- Supports safety and accident prevention programs (nonslip footwear, proper lifting)- Performs all other related and compatible duties as assigned- Adhere to all gaming laws and regulations- Assist in operation of other food and beverage venues as needed
Job ID
2020-76688
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at Columbus
Job Locations US-MA-Plainville
- ResponsIble for fosterIng a fun envIronment. - ResponsIble for beIng a gracIous host to all guests and co-workers. - ResponsIble for promotIng a posItIve Influence In the communIty and partIcIpatIng In company-sponsored events. - Interacts wIth��guests and co-workers In a helpful, posItIve, upbeat, and professIonal�manner whIle takIng food/beverage orders, acceptIng payment tHRough cash,�credIt, check, and comps, delIverIng order to guests, and bussIng and�cleanIng of dInIng area. - ResponsIble�for the monItorIng and replenIshIng of all food products In work area by�stockIng counters and dIsplays In a neat, accurate, and tImely fashIon. - Ensures work�area Is neat, clean, and sanItIzed before and tHRoughout shIft by wIpIng counter areas, beverage statIons, sInks, and floors as requIred to�maIntaIn a clean and safe work statIon. - Ensures and�monItors rotatIon and qualIty of product for appearance and safe holdIng temperature and proper storage of prepared foods under refrIgeratIon wIth�product, date, and proper storage contaIners to mInImIze waste and spoIlage and ensure qualIty attractIveness. - Partners wIth�culInary staff to work as a team to ensure coordInated work flow durIng shIft to meet busIness demands and ensure customer satIsfactIon. - MaIntaIns all equIpment�In proper fashIon such as cappuccIno machIne, mIcros statIon, etc. - Accountable�for meetIng or exceedIng all State and Company sanItatIon requIrements�(ServSafe). - Adheres to��regulatory, safety, departmental, and company polIcIes. - Supports�safety and accIdent preventIon programs (nonslIp footwear, proper�lIftIng). - Performs�all other related and compatIble dutIes as�assIgned. - Adhere to all gamIng laws and regulatIons. - AssIst In operatIon of other food and beverage�venues as needed.
Job ID
2020-76170
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ability to perform assigned function within the kitchen such as broiler, sauté, pantry, prep, and production when needed.- Accepts direction during day to day operations to ensure culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities, and facilities are met.- Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness, and attractiveness.- Adjusts thermostat controls to regulate temperature of ovens, broilers, grills, roasters, and steam kettles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that food is cooked.- Carves meats, portions food and serving plates, adds sauces, and garnishes serving to fill orders.- Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use. - Supports safety and accident prevention programs (nonslip footwear, knife handling, and proper lifting). - Partners with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction.  - Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same.- Performs all other related and compatible duties as assigned.- Must be familiar with and have exposure to prep list.- Takes inventories.- Must complete county health department class and attain certification.- Exhibits knife skills, classic cuts, and sharpening.- Provides stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service.- Assists in operation of other food and beverage venues as needed.- Attends all departmental and company training programs or meetings as directed.- Compiles information; completes and submits reports as needed.- Adheres to all company policies and procedures.- Adheres to all gaming laws and regulations.- Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter.
Job ID
2020-76021
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Plainridge Park Casino
Job Locations US-WV-Charles Town
- ProvIdes fast, frIendly, professIonal, and responsIve customer servIce to restaurant guests and restaurant staff. - Operates a cash regIster/POS System, rIngIng proper amount Into the regIster and gIvIng the guest or server the correct change; accounts for all cash, charge, and complImentary sales accordIng to establIshed procedure; maIntaIns IntegrIty of all fInancIal controls and responsIbIlItIes. - Keeps desIgnated workIng area clean and organIzed; assIsts In maIntaInIng cleanlIness of DInIng Room, IncludIng host stand area, as necessary or requIred, In accordance wIth establIshed health and safety standards. - Resolves servIce Issues accordIng to the servIce recovery toolbox. - Knows and promotes current casIno events and programs and can gIve guests dIrectIons to all casIno areas. - Thanks customers, InvItes them back, wIshes them luck, and makes It easy for them to get back In play.
Job ID
2020-76065
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-LA-Baton Rouge
- Provides fast, friendly, professional, and responsive customer service. Greets each guest approaching their station.- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients).- Responsible for wiping down server-side expo area, and all touching areas as needed. Removes all tainted dishware and trashes to dish pit.  Sweeps floors and keeps them clean and dry throughout shift.- Ensures a successful tray-up and run delivery of all ordered items are properly to the corresponding table.- Reads food orders from computer printout and confirms that all food items are prepared as ordered, according to the established menu.- Ensure all food items are prepared according to standard recipes and menu to ensure consistency of products to the guests.- Ensures plate presentation is according to established guidelines. - Assists in replenishing front line provisions, condiments and plate ware as they become diminished. Use the FIFO method in stocking any food items.- Wipes counter areas, sinks, and floors to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Provides personalized service and uses guests’ names when possible.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-75152
Position Type
Regular Full-Time
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Resolves service issues according to the service recovery toolbox- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
Job ID
2020-75600
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Maintains strict confidentiality in all company matters.
Job ID
2020-76843
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Ameristar Council Bluffs
Job Locations US-LA-Baton Rouge
- ProvIdes fast, frIendly, professIonal and responsIve customer servIce to restaurant guests and restaurant staff - Operates a cash regIster/POS System, rIngIng proper amount Into the regIster and gIvIng the guest or server the correct change; accounts for all cash, charge and complImentary sales accordIng to establIshed procedure; maIntaIns IntegrIty of all fInancIal controls and responsIbIlItIes - Keeps desIgnated workIng area clean and organIzed, and assIsts In maIntaInIng cleanlIness of dInIng room, IncludIng host stand area, as necessary or requIred, In accordance wIth establIshed health and safety standards - Resolves servIce Issues accordIng to the servIce recovery toolbox - Knows and promotes current casIno events and programs and can gIve guests dIrectIons to all casIno areas - Thanks customers, InvItes them back, wIshes them luck and makes It easy for them to get back In play
Job ID
2020-76916
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
The Food Server is responsible for providing superior service to both the internal and external guest.  The Food server is also responsible for serving food and beverages.- Provides superior guest service, positively effects interactions with external and internal guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with other team members.- Recognizes guests immediately with a friendly, courteous greeting and informs them of daily specials, soup of the day, etc. Also acts as a “walking information center” by providing information on all aspects.- Assists guests with menu and beverage selection, demonstrating salesmanship with complete menu and product knowledge.- Notifies supervisor, manager, or line chef of any food products that are not properly prepared.- Ensures guest satisfaction through food quality checks and responsiveness to guest complaints.- Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.- Anticipates, identifies, and provides for guest needs.- Performs inventories and other duties as assigned.- Performs tableside cooking, salad entrées, desserts and presents, opens and pours wines, prepares and serves non-alcoholic and alcoholic beverages.
Job ID
2020-75289
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-IN-East Chicago
- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled, or required. Operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.
Job ID
2020-76782
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-LA-Baton Rouge
- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Resolves service issues according to the service recovery toolbox- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
Job ID
2020-74297
Category
Food and Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Maintains strict confidentiality in all company matters.
Job ID
2020-77196
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Maintains strict confidentiality in all company matters.
Job ID
2020-77189
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-NJ-Cherry Hill
- Analyze player behavior, interpret facts from the evidence shown, draw conclusions based on this review, and communicate your findings.- Analyze and interpret suspicious behavior including but not limited to, similar betting habits, heightened similarity in registration information including email address and/or username, device usage, IP ranges, bonus usage, etc.- Identify trends in withdrawals and deposits where players may be attempting to circumvent state and/or federal reporting protocols.- Serve as first point of contact for player claims of multiple-accounting, identity theft, responsible gaming, and unauthorized account usage.- Carefully monitor and prepare potential SAR and Fraud Reports for Risk Supervisor review.- Complete applicable workflows to meet player satisfaction criteria.- Liaise with Player Experience Associates whenever heightened Know Your Customer (KYC) checks are needed for suspicious players.HOW TO BE OUR MVP- Be data driven. Know the data; create a culture where data-driven decisions lead to the right outcomes.- Be analytical. Police the product; analyzing player behavior will be paramount.- Be accountable.  Adopt a customer-first mindset; follow through on all escalations in your care.- Be focused. Respond promptly with good grammar, punctuation, and attention to detail.- Be communicative. Over-communicate with the team.  Keep your finger on the pulse of the business. - Be helpful. Look for creative ways to assist and make the team more effective.- Be proactive. Continuously evaluate and identify opportunities for process improvement.- Be entrepreneurial. Test new development builds and provide feedback from the customer point of view.- Be organized. Juggle multiple priorities and projects at any given time ensuring deadlines are met.- Be adaptable. Must be available to work some holidays and weekends.
Job ID
2020-75943
Casino Property
Penn Interactive Ventures - NJ
Job Locations US-MS-Vicksburg
- ProvIdes frIendly and effIcIent servIce to guests durIng check In/check out procedures. - Makes and confIrms reservatIons and assIsts guests wIth problems or questIons. - ObtaIns InformatIon necessary to guarantee rooms (e.g., IdentIfIcatIon, credIt card verIfIcatIon, etc.). - Performs Front Desk, Call Center, and other hotel-related dutIes when necessary. - Keeps Hotel ServIces SupervIsor Informed of any problems. - If assIgned to �grave shIft,� performs NIght Audit dutIes and completes Flash Report In a correct and tImely manner. - Answers all reservatIon InquIrIes accordIng to establIshed guIdelInes, IncludIng assIstIng guests warrantIng complImentary accommodatIons. - MaxImIzes resort revenues by sellIng reservatIons based on predetermIned rate strategIes. - Accurately enters all reservatIons Into the computer system accordIng to departmental polIcy and procedure. - ProvIdes InformatIon to guests regardIng local servIces and events. - AssIsts the Player Development team wIth all reservatIons and requests. - Performs group block management, IncludIng the enterIng of room lIsts, Inventory control, coordInatIon of casIno reservatIons, checkIng resort room arrIvals, and maIntaInIng a professIonal relatIonshIp wIth all departments assocIated wIth the resort. - VerIfIes dutIes and examInes work for accuracy, neatness, and adherence to establIshed polIcIes and procedures. - RemaIns current on all casIno actIvItIes and assIsts guests wIth all InquIrIes. - Answers phone and assIsts wIth clerIcal tasks. - Ensures that rooms are clean prIor to IssuIng keys. - ReceIves cash, checks, credIt cards and comps In payment, obtaInIng proper approval and authorIzatIon. - MaIntaIns an operatIng bank, renders bIlls, and Issues change. - Ensures the tImely delIvery of all messages, maIl and packages left for guests and departments wIthIn the Hotel/CasIno. - ResponsIble for the control of safe deposIt transactIons. - Works closely wIth the ExecutIve Hosts to ensure that all complImentary and hIgh-end amenIty offerIngs are provIded consIstent wIth the agreed-upon arrangements. - Empowered to ensure guests� problems/concerns are resolved In a prompt, courteous, and effIcIent manner. - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-77071
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Ameristar Vicksburg
Job Locations US-ME-Bangor
- Ability to deliver exceptional guest service at all times. - Communicate with all departments regarding in-house ViPs and any special needs. - Maintain an up-to-date working knowledge of all resort amenities as well as any special events. - Promote and sell special hotel programs, special rate packages, and upgrades when appropriate. - Maintain house bank and handle all checks and cash according to Resort policies and procedures - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Solicit guest feedback via guest comment cards and service callbacks. - Be knowledgeable of all emergency procedures and company policies. - This person must have good communication skills as well as the ability to lift, pull, and push a moderate weight. - Responsible for taking reservations and accurately inputting into the computer system. - Answer inquiries of room rates, outlets, and room locations. - interact with Hotel Sales Manager on bookings. - Keep up to date with knowledge of phone system. - Handle all guests’ special requests in a professional manner. - Complete all necessary projects by the assigned times. Complete documents as directed and to specifications. - Answers inquiries pertaining to hotel services; registration of guests; shopping, dinning, entertainment, and travel directions - Greets, registers, and assigns rooms to guests. - Other duties may be assigned.
Job ID
2020-77200
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Bangor

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