Penn National Gaming, Inc.

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Search Results Page 14 of 29

Job Locations US-PA-Washington
- Responsible for assisting in directing the operations and staff of the HR department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction- Develops and maintains productive, informative, and respectful relationships that support achievement of business-focused results with assigned departments.- Serves as business partner to various client groups. Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; provides HR support to team members at all levels of the organization. Assists in ensuring that property HR SLA’s are followed and met.- Identifies and develops strategies for client groups with respect to turnover, retention, staff development, engagement, employee relations, guest service, compensation, wellness, and performance management issues.- Identifies and establishes partnerships with local workforce development groups, colleges, and community outreach organizations.- Partners with top HR leader and other members of the HR team in monthly budget reconciliations, P&L review, and approving departmental purchasing.- Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Partners with top HR executive to determine Human Resources strategy.- Analyzes property trends and metrics relative to engagement, turnover, staff development, etc., in partnership with HR team and develops solutions, programs, and policies as necessary.- Manages and resolves employee and/or labor relations issues; conducts effective, thorough, and objective investigations in cases of grievances, harassment, employee concerns, or EEOC issues.- Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.- Provides performance management (coaching, counseling, career development, corrective action, performance reviews, and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations, and internal policy/procedure.- Maintains current knowledge of HR policies, programs, laws, and regulations.- Develops reports and other key metrics, including but not limited to, the monthly HR Scorecard, Strategic Plan, or other identified HR analytics.- Facilitates training and development programs and delivers results that correspond with established goals; analyzes results from programs and redirects as necessary for talent development purposes.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75622
Casino Property
The Meadows
Job Locations US-WV-Charles Town
- Partners with HR Business Partners to meet the needs of departments within the business unit.- Supports the internal and external recruitment efforts for the property by coordinating all efforts with the Talent Acquisition team.- Conducts effective, thorough and objective investigations in cases of grievances, harassment employee concerns or EEOC issues.- Provides day-to-day performance management guidance to property leadership (coaching, counseling, career development, disciplinary actions, terminations and performance reviews).- Works closely with property management and employees to improve work relationships, build morale, increase productivity and retention.- Conducts exit interview, record feedback/dialog, and report patterns to management.- Assists in the handling of unemployment compensation claims.- Facilitates identified training programs for the property; including but not limited to, New Hire Orientation, Customer Service, Responsible Gaming/Alcohol Awareness and supervisory/management development training. - Provides HR Policy guidance and interpretation consistent with Core and Local policies, State and Federal statutes and collective bargaining agreements, where applicable.- Attends training and meetings, as required.- Collects, analyzes and looks for trends in human resources data to make suggestions relating to HR strategy- turnover, engagement, and leadership opportunities.- Assists with design and execution of engagement, wellness and retention events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-75614
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-MI-Detroit | US-OH-Toledo
The Human Resources Business Partner manages the development and distribution of human resources policies, makes recommendations for and creates training to support the field based on trends/activity, analyzes data to identify areas of risk, identifies ways to mitigate risks and implements them. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Listens, investigates, and responds to Team Member concerns. - Reviews property investigations for completeness. - Coordinates modification of Team Member guidance manual and policies.- Manages vendor relationships including, but not limited to, Navex Global.- Coordinates with legal department on administrative claims at state and federal level and litigation in areas of wage and hour, ADA, FMLA, EEO, and other fair employment practices. - Assists with preparation for contract negotiations. - Supports property HR leadership with grievances, preparation for contract negotiations and arbitrations, investigations and policy interpretation as needed. - Assists in the implementation of employee engagement initiatives at the LVSC.- Manages special projects that focus in areas of employee/labor relations, HR process definition and improvement. This includes, but is not limited to, the drafting of SOPs for HR. - Develops strategies for union avoidance and shares best practices across the organization. - Monitors the effectiveness of policies and procedures, identify gaps if any, make recommendations for new or modified policies and procedures in light of experience. - Coordinates with properties to address Team Member and union relations issues.- Develops and implement training to support HR initiatives. - Manages and resolve employee and/or labor relations issues. Conducts effective, thorough and objective investigations in cases of grievances, harassment, employee concerns or EEOC issues.- Maintains in depth knowledge of legal requirements related to day-to-day management of Team Members, reducing legal risks and ensuring regulatory compliance.- Provides performance management (coaching, counseling, career development, corrective action and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations and internal policy/procedure. - Works closely with leadership and Team Members to improve work relationships, build morale, increase productivity and retention.- Maintains current knowledge of HR policies, programs, laws and regulations.- Develops reports and other key metrics, including but not limited to, the monthly HR Scorecard, Strategic Plan or other identified HR analytics.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with company standards and programs.  Ensures customer service standards are followed by all Team Members and addresses issues as they arise. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75925
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Greektown Casino Hotel
Job Locations US-OH-Toledo
Hollywood Casino Toledo is currently looking for a Human Resources Business Partner to join the team.RESPONSIBILITIES/ DUTIES: The HR Business Partner (HRBP) aligns business objectives with employees and management in designated departments. The HRBP serves as a consultant to management on Human Resource related issues. Successful HRBP will act as employee champion and change agent. HRBP assesses and anticipates HR-related needs. Communicating needs proactively with the HR department and business management, the HRBP seeks to develop integrated solutions.  The HRBP maintains an effective level of business literacy about the business units financial position, its mid range plans, its culture and its competition. - Conduct weekly meetings with respective business units.- Consult with management providing HR guidance when appropriate.- Analyze trends and metrics in partnership with HR group to develop solutions, programs and policies.- Manage and resolve employee relations issues. Conducts effective, thorough and objective investigations in cases, harassment, or EEOC issues.- Participate in employe/labor relations activities.- Maintain in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with legal department as needed/required.- Provides day to day performance management guidance to management (coaching, counseling, career development, disciplinary actions).- Works closely with management and employees to improve work relationships, build morale, increase productivity and retention.- Provides HR Policy guidance and interpretation.Participate in recruiting and employment needs as needed by your Business Partners- Provide guidance and input on business unit restructures, workforce planning, succession planning.- Consults with management regarding interpretation and administration of human resource policies, programs, procedures and compliance with applicable state/federal statutes and regulations.- Partners with functional HR function managers to meet the needs of departments within the business unit.
Job ID
2020-74452
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Youngstown | US-IN-East Chicago
The Human Resources Business Partner manages the development and distribution of human resources policies, makes recommendations for and creates training to support the field based on trends/activity, analyzes data to identify areas of risk, identifies ways to mitigate risks and implements them. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Listens, investigates, and responds to Team Member concerns. - Reviews property investigations for completeness. - Coordinates modification of Team Member guidance manual and policies.- Manages vendor relationships including, but not limited to, Navex Global.- Coordinates with legal department on administrative claims at state and federal level and litigation in areas of wage and hour, ADA, FMLA, EEO, and other fair employment practices. - Assists with preparation for contract negotiations. - Supports property HR leadership with grievances, preparation for contract negotiations and arbitrations, investigations and policy interpretation as needed. - Assists in the implementation of employee engagement initiatives at the LVSC.- Manages special projects that focus in areas of employee/labor relations, HR process definition and improvement. This includes, but is not limited to, the drafting of SOPs for HR. - Develops strategies for union avoidance and shares best practices across the organization. - Monitors the effectiveness of policies and procedures, identify gaps if any, make recommendations for new or modified policies and procedures in light of experience. - Coordinates with properties to address Team Member and union relations issues.- Develops and implement training to support HR initiatives. - Manages and resolve employee and/or labor relations issues. Conducts effective, thorough and objective investigations in cases of grievances, harassment, employee concerns or EEOC issues.- Maintains in depth knowledge of legal requirements related to day-to-day management of Team Members, reducing legal risks and ensuring regulatory compliance.- Provides performance management (coaching, counseling, career development, corrective action and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations and internal policy/procedure. - Works closely with leadership and Team Members to improve work relationships, build morale, increase productivity and retention.- Maintains current knowledge of HR policies, programs, laws and regulations.- Develops reports and other key metrics, including but not limited to, the monthly HR Scorecard, Strategic Plan or other identified HR analytics.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with company standards and programs.  Ensures customer service standards are followed by all Team Members and addresses issues as they arise. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75927
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-NV-Las Vegas | US-PA-Wyomissing
The Human Resources Business Partner manages the development and distribution of human resources policies, makes recommendations for and creates training to support the field based on trends/activity, analyzes data to identify areas of risk, identifies ways to mitigate risks and implements them. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Listens, investigates, and responds to Team Member concerns. - Reviews property investigations for completeness. - Coordinates modification of Team Member guidance manual and policies.- Manages vendor relationships including, but not limited to, Navex Global.- Coordinates with legal department on administrative claims at state and federal level and litigation in areas of wage and hour, ADA, FMLA, EEO, and other fair employment practices. - Assists with preparation for contract negotiations. - Supports property HR leadership with grievances, preparation for contract negotiations and arbitrations, investigations and policy interpretation as needed. - Assists in the implementation of employee engagement initiatives at the LVSC.- Manages special projects that focus in areas of employee/labor relations, HR process definition and improvement. This includes, but is not limited to, the drafting of SOPs for HR. - Develops strategies for union avoidance and shares best practices across the organization. - Monitors the effectiveness of policies and procedures, identify gaps if any, make recommendations for new or modified policies and procedures in light of experience. - Coordinates with properties to address Team Member and union relations issues.- Develops and implement training to support HR initiatives. - Manages and resolve employee and/or labor relations issues. Conducts effective, thorough and objective investigations in cases of grievances, harassment, employee concerns or EEOC issues.- Maintains in depth knowledge of legal requirements related to day-to-day management of Team Members, reducing legal risks and ensuring regulatory compliance.- Provides performance management (coaching, counseling, career development, corrective action and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations and internal policy/procedure. - Works closely with leadership and Team Members to improve work relationships, build morale, increase productivity and retention.- Maintains current knowledge of HR policies, programs, laws and regulations.- Develops reports and other key metrics, including but not limited to, the monthly HR Scorecard, Strategic Plan or other identified HR analytics.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with company standards and programs.  Ensures customer service standards are followed by all Team Members and addresses issues as they arise. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75926
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Penn National Gaming, Inc.
Job Locations US-MA-Plainville
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Maintains an upbeat & positive attitude as well as a professional, courteous and friendly demeanor with all Team Members, applicants and guests.- Enthusiastically supports, promotes, and demonstrates exceptional customer service in accordance with department, company standards and programs. - Provides assistance in all areas of HR, including employment, communication, team member events and record retention.- Performs administrative duties, including maintaining employee records, on-boarding and pre-employment processes; ordering office supplies, gaming licensing and renewals, etc.- Assists in developing and maintaining property communication, to include employee self service portal, back-of-house hallways; maintaining updated required federal, state and local posters, and property communications- Assists in coordinating and facilitating Talent Audition and New Hire Orientation.- Assists with design and execution of engagement, wellness and retention events.- Maintains general office/lobby areas ensuring that they are neat/clean, orderly and well stocked. - Handles Team Member questions/requests and escalate issues as appropriate to ensure prompt resolution.
Job ID
2020-75900
Position Type
Regular Full-Time
Casino Property
Plainridge Park Casino
Job Locations US-WV-Charles Town
- Performs maintenance and service repairs on heating, ventilating, and air conditioning systems.- Installs new units or replacement parts for existing units according to specifications and established safety guidelines.- Familiar with a variety of the field’s concepts, practices, and procedures.- Experience with property energy management and control systems.- Relies on experience and judgment to plan and accomplish goals.- Performs a variety of complicated tasks. Can read and understand blue prints.- A wide degree of creativity and latitude is expected.
Job ID
2020-74978
Position Type
Regular Full-Time
Category
Facilities/Marine
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Must enforce the Racing Commission Rules of Racing.- Prior to races checks each horse for the proper United States Trotting Association freeze brand or lip tattoo in order to determine proper identification.- Responsible for checking other markings, to reaffirm correct horse is being identified.- Must be available to work for any training, schooling, racing, or qualifying hours.- Must maintain equipment records for all horses racing at the track.- Must check equipment of all horses on a nightly basis and notify the judges of any changes.
Job ID
2020-74721
Position Type
Seasonal
Category
Racing
Casino Property
Plainridge Park Casino
Job Locations US-PA-Washington
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Oversees the installation, configuration and ongoing maintenance of networked information systems. - Uses knowledge of LAN/WAN systems to help design and install internal and external networks. - Tests and evaluates network systems to eliminate problems and make improvements. - Supports Network Core, Firewalls, Switches, Routers, VPNs, Wireless Access Points and other associated equipment.- Installs, supports, and manages servers and resolves issues as needed. - Manages Active Directory. - Installs patches and performs system backups and recovery. - Monitors system configuration, storage arrays, backups and maintains data files. - Resolves network performance issues and establishes a disaster recovery plan.- Provides technical support and guidance to users.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-75720
Position Type
Regular Full-Time
Category
Information Technology
Casino Property
The Meadows
Job Locations US-LA-Bossier City
- Performs daily arrival inspections as assigned by Housekeeping Management/Supervisor and informs designated personnel (front desk, supervisor, etc.) when units become available for arrivals.- Performs daily departure inspections; informs the Housekeeping Management/Supervisor when departure units become available.- Checks unoccupied units for proper thermostat settings, lights turned off, unauthorized use of rooms, maintenance deficiencies, etc.- Records and reports all maintenance deficiencies.- Records and reports all inspection results to Housekeeping Management/Supervisor.- Communicates with Housekeepers and/or Housekeeping Supervisor about rooms not meeting hotel’s quality standard.- Ensures that rooms are not marked for rent which do not meet hotel’s quality standard.
Job ID
2020-74302
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-NV-Las Vegas
This position will be located at either our Corporate Las Vegas, NV Office, Corproate Wyomissing, PA Office, or remotely from one of our property locations.   SUMMARYThe Internal Communications & Employment Brand Designer is responsible for accurately displaying Company’s culture and internal branding initiatives through multi-media design. This role is also responsible for partnering with Talent Acquisition Team and Property HR Leaders to ensure brand alignment and consistency, while championing Company employer branding efforts.  ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for maintaining Company’s internal brands companywide.  Actively develops and enforces visual consistency across all communications and channels. Addresses issues as they arise.- Partners with Company Leaders and internal stakeholders to create and develop original design content that is aligned with Company and internal branding.- Responsible for successful communication of complex ideas to internal stakeholders. Ensures action items are accurately completed based upon communication. Leverages existing methods to deliver digital content.  Continuously identifies new and innovative methods of digital content delivery.  Develops roll out strategy for use of new methods and trains team accordingly. - Serves as subject matter expert and provides support on Company’s Corporate internal digital strategy (editorial content calendar, creative content, branding).- Develops and executes original designs from concept through final production.- Serves as the design editor for monthly companywide newsletter and any other internal documents This includes but not is limited to proofing, copywriting, writing original content, etc.- Designs, develops, and executes social recruitment campaigns in partnership with internal stakeholders to improve presence on social media for recruitment efforts.  Makes suggestions for improvement as needed.- Develops, drives, and executes employer branding initiatives according to established guidelines for all property brands across the Company. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75888
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Penn National Gaming, Inc.
Job Locations US-PA-Wyomissing
This position will be located at either our Corporate Las Vegas, NV Office, Corproate Wyomissing, PA Office, or remotely from one of our property locations.   SUMMARYThe Internal Communications & Employment Brand Designer is responsible for accurately displaying Company’s culture and internal branding initiatives through multi-media design. This role is also responsible for partnering with Talent Acquisition Team and Property HR Leaders to ensure brand alignment and consistency, while championing Company employer branding efforts.  ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for maintaining Company’s internal brands companywide.  Actively develops and enforces visual consistency across all communications and channels. Addresses issues as they arise.- Partners with Company Leaders and internal stakeholders to create and develop original design content that is aligned with Company and internal branding.- Responsible for successful communication of complex ideas to internal stakeholders. Ensures action items are accurately completed based upon communication. Leverages existing methods to deliver digital content.  Continuously identifies new and innovative methods of digital content delivery.  Develops roll out strategy for use of new methods and trains team accordingly. - Serves as subject matter expert and provides support on Company’s Corporate internal digital strategy (editorial content calendar, creative content, branding).- Develops and executes original designs from concept through final production.- Serves as the design editor for monthly companywide newsletter and any other internal documents This includes but not is limited to proofing, copywriting, writing original content, etc.- Designs, develops, and executes social recruitment campaigns in partnership with internal stakeholders to improve presence on social media for recruitment efforts.  Makes suggestions for improvement as needed.- Develops, drives, and executes employer branding initiatives according to established guidelines for all property brands across the Company. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75887
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Penn National Gaming, Inc.
Job Locations US-PA-Philadelphia
- Take new features head-on. Go through detailed user-stories / tasks and build new UX / UI using native Swift.- Maintain the networking and data library written in Swift.- Squash bugs to make sure our user experience is unrivaled.- Build scalable and highly optimized code.- Collaborate with various stakeholders to solve innovative problems utilizing out-of-the-box solutions.- Be on top of WWDC announcements and leverage new iOS features in our app portfolio.
Job ID
2020-75769
Position Type
Regular Full-Time
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-MO-Riverside
- Budget, evaluate, procure, install, configure, upgrade and trouble-shoot the server, PBX, and desktop hardware, software and interfaces.- Recruit, coach, manage performance and career development.  Allocate and prioritize the work of the MIS staff.  Participate in the development of policies and procedures, manage compliance and ensure cross training of responsibilities.- Select and manage consultants.- Provide service to users, resolving user problems and provide instruction and training to users to ensure maximum customer satisfaction.- Responsible for disaster recovery planning and testing, capacity planning, security administration, software licensing, monitoring and tuning performance, ensuring integrity of backups, preventive maintenance and maximizing system availability.- Stay informed on new technologies with a view towards integrating them into the company's architecture, recommend and implement process improvements and purchases that will improve system performance, user productivity, customer satisfaction and/or reduce costs.- Interview, select and train new team members.- Review, adjust and administer working schedules of team members.- Assign and apportion work to be done among team members.- Plan work processes and determine effective techniques or processes to be used by team members in the course of business.- Supervise and manage the work processes or procedures of team members.- Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.- Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.- Address and manage complaints, grievances or concerns from team members.- Effectively use, administer and manage rewards and recognition for front line team members.- Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.
Job ID
2020-74810
Position Type
Regular Full-Time
Category
Information Technology
Casino Property
Argosy Casino Riverside
Job Locations US-MS-Biloxi
- Must be at least 21 years of age. - Provides technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices. - Resolves and tracks end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes- Installs and troubleshoots hardware and software.  This includes, but not limited to, network equipment, computers, printers, phones, time clocks, and key control devices. - Maintains phone system, including but not limited to moves, adds and changes, along with occasional wire installation and system troubleshooting- Maintains inventory control for all hardware/software; maintains equipment organization to help expedite service.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues.- Troubleshoots network connectivity for property systems and maintain network wire management.- Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy.- Consults with vendors to improve customer service and reduce problems in the environment.- Meets department uniform, appearance and grooming requirements.- Keeps work area clean and free of safety hazards, debris and litter.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Perform all job duties in a safe and responsible manner.
Job ID
2020-75234
Position Type
Regular Full-Time
Casino Property
Boomtown Casino Biloxi
Job Locations US-OH-Dayton
Essential Responsibilities include the following:- Provide technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices. - Resolve and track end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes- Install and troubleshoot hardware and software. This includes, but not limited to, network equipment, computers, printers, phones, time clocks, and key control devices. - Maintain phone system, including but not limited to moves, adds and changes, along with occasional wire installation and system troubleshooting- Maintain inventory control for all hardware/software; maintain equipment organization to help expedite service.- Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs. - Assist with the remote access process when vendors need to provide support for upgrades and troubleshooting issues.- Troubleshoot network connectivity for property systems and maintain network wire management.- Complete profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy.- Consult with vendors to improve customer service and reduce problems in the environment.- Meet department uniform, appearance and grooming requirements.- Keep work area clean and free of safety hazards, debris and litter.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Perform all job duties in a safe and responsible manner.
Job ID
2020-75745
Position Type
Regular Full-Time
Category
Information Technology
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-IN-Lawrenceburg
- Provides technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices.- Resolves and tracks end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes.- Installs and troubleshoots hardware and software. This includes, but is not limited to, network equipment, computers, printers, phones, time clocks, and key control devices.- Maintains phone system, including but not limited to moves, adds, and changes, along with occasional wire installation and system troubleshooting.- Maintains inventory control for all hardware/software; maintains equipment organization to help expedite service.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues.- Troubleshoots network connectivity for property systems and maintains network wire management.- Completes profile request administration for network and property systems; adds/changes/modifies end user access according to departmental and regulatory policy.- Consults with vendors to improve customer service and reduce problems in the environment.- Meets departmental uniform, appearance, and grooming requirements.- Keeps work area clean and free of safety hazards, debris, and litter.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-75702
Position Type
Regular Full-Time
Category
Information Technology
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-LA-Bossier City
- Sets up dining room; assists in carrying trays; clears extra settings; serves water, bread and butter, coffee.- Clears dirty dishes when appropriate; wraps extra food and gives to guests as needed or requested by server.- Clears and resets tables and stock all essential items as needed in server station areas. Assists other employees with set-up and cleaning of kitchen.- Attends all department meetings and scheduled Quality & Training classes.- Employee will attend all daily pre-shift meetings to understand daily chef specials, wine pairing, and any other information such as special guest requests and reservation list for evening’s shift.- Employee will check his/her section for cleanliness, spotless tabletop glass, and silverware.- Assists other employees in food and beverage delivery if requested by server.- Anticipates our guests’ needs at all times.- Attends all meeting as scheduled by Outlet Manager.- Provides harmonious working environment while being sensitive to the needs of the employees and the guests.- Interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery.- Ensures that outlet is maintained and clean during all periods of operation.
Job ID
2020-74937
Casino Property
Margaritaville Resort Casino
Job Locations US-PA-Philadelphia
- Work on different phases of the project where you will need to document workflows, and user flows, create wireframes, and build the user interfaces.- Collaborate and support the UI/UX Designers across various products and projects.- Help maintain design systems across multiple products.- Making sure that we are solving for the right user problem.- Help facilitate any research when needed.- Present work to various teams and stakeholders.
Job ID
2020-75574
Casino Property
Penn Interactive Ventures - Philadelphia

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