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- Attends Dealer School for the duration of the school while having satisfactory attendance according to Argosy Alton’s local Attendance policy.- Provides accurate and efficient dealing at assigned table game.- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Provides prompt, courteous and accurate dealing at assigned table(s).- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.- Performs accurate chip and cash transactions according to established policies.- Receives wagers from customers and pays the appropriate game outcomes.- Maintains game security and protects company assets at all times. - Assists guests and/or trainers in understanding the rules and ensures adherence to established policies and procedures.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.**Please note this is not a toked position, as this position would only be working in a training facility. Participation and selection for Dealing School does not guarantee future offers of employment**
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- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Responsible for fostering a fun environment Responsible for being a gracious host to all guests and co-workers Promote and maintain all steps of the STARS program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure)- Responsible for all aspects of dish/pot washing including but not limited to; using the dish machines, pot sink/power soak sink and all other basic stewarding duties as defined in the steward job description Deep cleaning of inside/outside of ovens, inside/outside of hoods, inside/outside of grills, inside/outside of stoves, inside/outside deep fryers, inside/outside hot boxes, inside/outside salamanders, steam tables, chafers, table and counter tops, inside/outside walk-in refrigerators and freezers, speed racks (Crescors), trash cans & trash dumpsters, glass, brass, ceilings, walls, floors, drains, fans, etc. per equipment cleaning guide. Deep cleaning steward needs knowledge of taking apart and putting this above equipment back together per equipment cleaning guide- Responsible for learning and understanding use of all power-washing equipment and be able to use equipment properly for the cleaning of all floors, walls and other surfaces as described Responsible for learning and understanding the use of all chemicals that will be used for above cleaning- Ensure proper storage of equipment, chemicals and restaurant supplies in compliance with departmental, company and OSHA standards, in the dish and pot rooms, kitchens, mop rooms and trash dock, etc. This includes but is not limited to china, glassware, silverware, trash cans, trash dumpsters, pots & pans. Ensure the proper stocking and restocking of all food line china and utensils before, during and after the restaurant hours of operation.- Must follow specific daily station assignments checklists as directed. All duties above are determined on business needs and other duties may be assigned as required
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- Provide stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service.- Prepare, display, sell and serve food products to customers.- Follow appropriate food handling procedures to ensure safe, quality products.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of cash register.- Complete deposits at the end of each shift.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing.- Ensure supplies are stocked as needed.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
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- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant.- Assists Sous Chef with administrative duties.- Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. SUPERVISORY RESPONSIBILITIES: - Manages work procedures and expedites workflow.- Provides coaching and counseling to team members.
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Responsible for marketing campaign and channel management support around Penn Gaming’s direct marketing efforts as well as provide expertise in the tools the company utilizes with regards to marketing campaigns. Develops mailing and invitee lists for offers, promotions, and special events based upon review of customer demographics and player activity; works with other departments on the maintenance and identification of master VIP lists and promotion criteria ensuring customers meet appropriate criteria for inclusion in offers, promotions, and special events. Responsible for assisting all Penn properties. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Performs utilization, maintenance, and security of list management for all Casino Services, Players Card, Marketing, Hotel, and other internal users.- Tests new tools related to campaign execution. This includes working with Manager to develop solutions and upgrades to existing tools.- Track and review customer direct marketing programs to determine the number of invitations, response rate, attendance rate, player activity, casino revenue, etc.- Provide list of preferred customers for special events; coordinate the development and distribution of invitations to upcoming events.- Works with casino marketing on a drop schedule spreadsheet. - Ability to communicate effectively with casino marketing teams and answer player club inquiries.- Ensures the accuracy and timeliness of all property direct mail drops and meets all deadlines as agreed to with the Director/Direct Marketing Manager by following up on all outstanding artwork, copy, layout, et al,.- Manages the relationship between property and the mail house/printer(s) by posting data, file count verification, proofing, setting up marketing offers in gaming system, using campaign management tools and other query software to define customer segments and execute marketing programs, updating marketing reinvestment matrices and relevant support files and process data.- Follow Database Marketing standards and Internal Audit guidelines to ensure quality and minimal errors for all direct marketing processes.
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- Responsible for supervising staff and the overall daily management of the Direct Marketing team. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Responsible for oversight of marketing communication through various channels, most prominently mail and email, for multiple casino properties across the U.S. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for the development, setup, and execution of both standard and ad-hoc campaign requests issued by corporate and property marketing leaders, while ensuring effective analysis and decisions can be made following each campaign.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Responsible for setting up test and control actions executed through the direct marketing program to improve the effectiveness of marketing action. Drives decisions based on results and makes improvements as needed. - Works with Business Analytics Department and with respective property leadership to ensure best practices are implemented. Provides accurate authentic and complete data needed for business decisions. - Develops policies and procedures related to Corporate Direct Marketing function. Ensures consistency and accuracy of work produced. - Develops strong relationships with outside marketing vendors as it relates to Direct Marketing and maintains these relationships to produce positive results and meet KPI’s.- Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Manager.
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- Responsible for supervising staff and the overall daily management of the Direct Marketing team. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving internal customer satisfaction.- Manages and develops a direct marketing team that is setting up and producing marketing communication through various channels, most prominently mail and email, for multiple casino properties across the U.S.- Oversees development, setup and execution of both standard and ad-hoc campaign requests issued by corporate and property marketing leaders, while ensuring effective analysis and decisions can be made following each campaign.- Reviews Direct Marketing team’s work to ensure accuracy and timeliness.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Responsible for setting up test and control actions executed through the direct marketing program to improve the effectiveness of marketing action. Drives decisions based on results and makes improvements as needed. - Works with Business Analytics Department and with respective property leadership to ensure best practices are implemented. Provides accurate authentic and complete data needed for business decisions. - Develops policies and procedures related to Corporate Direct Marketing function. Ensures consistency and accuracy of work produced.- Assists with long-term and special projects that require critical thinking and project management. This includes but not limited to working with leadership to develop new solutions and upgrades to existing tools.- Provides subject and execution expertise to team and property. Acts as property liaison for critical items including, but not limited to, calendar planning and project completion/delivery.- Develops strong relationships with outside marketing vendors as it relates to Direct Marketing and maintains these relationships to produce positive results and meet KPI’s.- Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director/Executive Management.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Manages work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
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Your daily responsibilities include: - Responsible for directing all Food & Beverage and Casino Beverage operations- Develops people to provide exceptional service, products and value to ourguests while maximizing profitability- Able to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, employee training and development as they relate to overall Food & Beverage products - Able to develop financial, business and capital expenditure plans that are consistent with the overall strategic positioning of the property- Can respond to changes in planning assumptions and alter plans as necessary- Can formally present updates to plans and provide appropriate explanations and solutions to variances- Provides leadership and demonstrates behavior that is consistent with the Code of Commitment- Ensures that the receiving, holding and issuance of products are within the quality and control standards- Tie operational challenges to strategic direction and the ability to be effective in a large organization with dual property responsibility - Assist in designing and engineering menus- Implements and audits inventory and cost control systems and procedures- Enforces all regulatory, internal controls, policies and procedures for compliance
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- Responsible for directing the overall operations and staff of the Casino Marketing department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives- Develops and implements marketing strategies to maximize volume and market share; investigates potential opportunities for incremental revenue.- Builds loyalty and develops sustained effective relationships among valued VIP customers; establishes and maintains relationships with industry influencers and key community and strategic partners.- Setting measurable goals for customer development staff with regards to growing high end play, and generating more play out to the current database. - Ensures that scheduling is done in an effective and efficient manner to ensure coverage at peak time to support VIP customers and events, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. Ensure effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets. - Actively supervises the successful completion of host special events on and off property, collaborating with other department as needed.- Vendor coordination, management and negotiation. Responsible for accuracy and timeliness of all charges and payments relating to vendor efforts.- Guide preparation of marketing activity reports and present to executive management.- Supports and maintains a consistent property image throughout all product lines, promotional materials, and events.- Designs and implements a bonus system that provides acceptable incentives aligned to revenue and profitability objectives.- Ensures effective utilization and maintenance of CRM system- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Availability for evening, weekend and holiday work is required.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.- Oversee the Marquee Rewards Programming- Property representative at internal and external functions.- Serves as point person in the resolution of customer complaints and service recoveries.
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- Responsible for directing the overall operations and staff of the Food & Beverage department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for directing all Food & Beverage operations.- Formally present updates to plans and provide appropriate explanations and solutions to variances.- Ensures that the receiving, holding and issuance of products are within the quality and control standards.- Tie operational challenges to strategic direction and the ability to be effective in a large organization.- Designs and engineers menus for all food and beverage outlets.- Implements and audits inventory and cost control systems and procedures.- Ensures all safety and sanitation policies are followed in accordance to local, state and federal guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.- Responsible for staff development and training program.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures that guest rooms are well maintained and in proper repair.- Oversees daily cleaning of occupied rooms and preparation of rooms for new check-ins.- Maintains adequate inventory of all supplies. - Ensures that linen and supplies are tracked and accounted for daily.- Monitors and maintains level of cleanliness in rooms.- Expedites and oversees special requests from the Front Desk.- Monitors, maintains, and makes recommendations on level of cleanliness in hotel rooms.- Inspects all vacant rooms to ensure efficient top conditions and housekeeping specifications are met.- Reports all maintenance problems and assures protection of all hotel property for possible damage. - Monitors team member appearance, carts, equipment and cleaning supplies. Ensure store rooms are properly stocked with linens and supplies.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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- Plan, develop, organize, implement, direct and evaluate the property's information and technology functions- Participate in the development of the corporation's strategic logics to include plans and programs as a strategic partner but particularly from the perspective of the impact on information and technology- Translate the strategic logics and tactical business plans into operational plans and systems structures- Evaluate and advise on the impact of long range planning of new strategies and regulatory action as those items impact the technical operating platforms of the property- Develop design and implementation strategies to ensure property is kept abreast of technology trends within the industry- Develop integration strategies to ensure optimal efficiency of computer systems and programs with existing end users- Develop and maintain disaster recovery strategies to ensure business continuance in case of systems failures- Insure adequate processing and storage capacity for growing business demands based on customer volumes- Continually reassess the competitiveness of all information assets against the relevant comparable companies, industries and markets- Establish credibility throughout the property with management and the employees in order to be an effective listener and problem solver of information issues- Develop appropriate policies and procedures to ensure the integrity of all deployed information systems- Coordinate the interdepartmental efforts relative to information systems throughout the property- Provide technical advice and knowledge to executive team- Manage the budget and other financial measures of the Information and Technology Department- Regularly reassess systems mix, policies, procedures and personnel to ensure compliance with strategic logics and operational objectives- Evaluate of the information and technology department structure and team plan for continual improvement of the efficiency and effectiveness of the group as well as providing individuals with professional and personal growth with emphasis on opportunities (where possible) for individuals
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Your daily responsibilities include:- Responsible for designing and executing marketing strategies for the properties to promote customer awareness and casino image in order to maximize revenue- Works closely with Vice President of Marketing to design, implement, and oversee overall strategies for all areas of responsibility- Serves as liaison between Property, Division and Brand for Strategic Alliance opportunities.- Drives improved program results in all areas of responsibility through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result- Lead departments through active participation - Manages outside agencies to ensure timely and precise program execution - Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation- Familiarization with all company Entertainment Brand standards- Maintain compliance with policies and procedures- Presents oneself as a credit to the Company and encourages others to do the same- Performs all other related and compatible duties as assigned
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- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Direct all aspects of cashiering and credit operations for the company in a manner that safeguards assets of the company.- Achieve desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitor results through inspection, evaluation and analysis. Make changes if necessary to achieve end result.- Accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.- Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction.- Responsible for overall department budgets, profit and loss statements, cost analysis, and labor analysis.- Familiarization with all company programs and systems.- Ensure maintenance and repair of self-redemption units.- Coordinate with ATM vendor to ensure units are operational and filled appropriately.- Responsible for the overall integrity of daily operations. Demonstrate a comprehensive understanding of company internal control system and departmental policies and procedures.- When necessary, is hands-on to ensure completion of scheduled tasks.- Ensure efficient use of currency counting equipment and ensure that maintenance requirements are completed.- Identify problems, make recommendations and participate in improvement as appropriate- Delegate work responsibility and provide follow-up and direction, when necessary.- Communicate information to other departments, as appropriate, and provide detailed documentation for departmental procedures and updates.- Ensures compliance with Title 31 requirements and processes Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.- Understand and adhere to all bargaining unit agreements.- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
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- Supervising all parts of the Racing Department including Racing Secretary, Bookkeeper, Racing Officials and Track Superintendent and Racing Services Department including the Racing Services Manager and mutuels- Ensure each department has proper and efficient staffing and be responsible for setting, and meeting, established budget and customer service goals and objectives. - Responsible for working with the Racing Services Manager to set annual racing calendar and post times to optimize handle and revenue.- Responsible for annual planning and execution of racing operational and capital budgets, racing dates, promotions, wagering format, simulcasting schedules and annual racing permit applications for Racing Commission. - Communication and coordination with horsemen and breeders’ associations and Ohio State Racing Commission officials, including adherence to all Commission rules and regulations.- Involvement with racing industry organizations as needed.- Coordination with all internal departments to ensure racing goals and objectives are carried out and communicated effectively. - Position will include work at direction of VP-Racing Mahoning Valley including work at Mahoning Valley Race Course during various times during the year.- Projects at the direction of Corporate Vice President – Racing.- Hollywood Gaming Dayton Raceway reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
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Hollywood Casino Kansas Speedway is currently looking for a Director of Security to join the team. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Develop, enforce, review and approve changes or revisions to operating practices, procedures and standards based on business trends and practices- Provide for the safety of team members including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Understand and adhere to bargaining unit agreements.- Oversee and manage all security functions including management of staff and budgeting operations.- Oversee safety operations and management of emergency medical personnel.- Identify and resolve security related problems.- Develop and implement alternative methods for security operation improvement.- Coordinate, staff and schedule activities within security area including but not limited to special promotions, crowd control and parking management, including communication with other involved departments or vendors.- Plan and provide training as needed or required.- Examine and analyze the physical property, processes and procedures and develop, institute, oversee and enforce emergency policies.- Serve as liaison with gaming regulators, public law enforcement, fire and other agencies as it relates to security by maintaining a positive and constructive relationship.- Review financial reports to ensure security operation efficiency and quality control.- Conduct, supervise and prepare reports relating to investigations of any losses or violations of law, regulations, policies or procedures.- Plan, examine, analyze, evaluate and manage security operations including physical assets and persons.- Transfer Table Games fills and credits.- Provide escorts as needed.- Testify in court when necessary.- Evaluate procedures and practices and make recommendations regarding improvements or potential problems. - Manage team members, including interviewing, selecting, hiring, orientation, training, disciplines, and payroll including the management of attendance and time records.- Supervise the work processes and procedures of team members including the assignment of tasks or apportionment of work to be done by team members. - Develop and implement measurable performance evaluations for assigned staff according to department goals and objectives.- Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations and development of coaching techniques to motivate productivity.- Develop, implement and promote programs to reward and recognize performance of team members.- Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions and transfers.- Protect and preserve the assets of the company.- Promote policies, procedures and processes to increase revenue and effectively manage expenses.- Compile information, complete and submit reports to authorized management or Accounting as required.- Review and analyze departmental staffing needs and adjust working schedules of team members to promote effective labor cost control while providing quality products and service.- Administer disciplinary actions, propose corrective action, and monitor post-disciplinary performance of team members.- Maintain strict confidentiality in all departmental or company matters.- Gather information for long and short term planning to assist the leadership in budget planning.- Develop, participate in and promote customer service programs to continuously improve quality service.- Develop and promote standards of excellence.- Must adhere to regulatory, department and company policies.- Perform other job related and compatible duties as assigned.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for directing the overall operations and staff for the Slot/VLT Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Provides direction for Slot/VLT leadership staff, including oversight of Slot/VLT Performance and/or Slot/VLT Technical Manager. - Approves financial activities of Slots/VLT department and plans work processed in order to ensure efficient operations.- Involved in final decision making of machine placement and purchase of new equipment to maximize floor layout, in accordance with established profit objectives.- Ensures floor layout stays current with industry product and machine variety/mix is competitive within the regional market.- Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.- Answers inquiries pertaining to Slots/VLT policies and services, and resolve occupants’ complaints while supporting all customer service programs.- Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility. - Protects and preserves assets of the company.- Responsible for the overall integrity of daily Slot/VLT - Understands and adheres to all bargaining unit agreements (where applicable).- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. - Bachelor's degree (B.A. / B.S.) from four-year college or university; or five to ten years of experience in a comparable Slot leadership position; or equivalent combination of education and experience.- Excellent skills in both written and oral communication. - Must be proficient in Microsoft applications (Excel, Word, Outlook) and have knowledge of Slot operating systems.- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.- Ability to write reports, business correspondence, and procedure manuals. - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.- Must have extensive knowledge of all Slot Operations. - Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
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Summary:The Director of Talent Acquisition directs all phases of Talent Acquisition services across the Company for professional and leadership roles. This includes developing and implementing activities in support of Talent Acquisition services. Assists the VP of Talent Management in planning and strategy development of KPIs (Key Performance Indicators) and objectives for the Talent Acquisition team responsible for professional and leadership roles.Responsibilities:The following and other duties may be assigned as necessary for professional and leadership positions: - Responsible for directing the overall operations and staff of the Talent Acquisition department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Responsible for reviewing programs, suggesting modifications, and ensuring achievement of competitive market position and other goals identified by the Company related to Talent Acquisition.- Develops and maintains productive, informative, and respectful relationships that support achievement of business focused results for talent acquisition functions across the Company.- Directs and leads the professional and leadership Talent Acquisition team to ensure accurate and timely transaction processing and responsiveness as they relate to SLA (service level agreements) guidelines and goals. - Establishes, implements, and enhances professional community relationships with external recruiting sources (i.e., colleges/universities, recruiting agencies, professional organizations).- Responsible for the overall employment “Brand” and develops supporting materials to communicate that “Brand” via employment ads, postings, our website, and recruiting materials.- Responsible for the effectiveness of recruiting strategies, programs, and tools for professional and leadership roles.- Assists in Executive recruitment. - Consistently demonstrates excellent communication skills.- Partners with properties to address key staffing needs. Serves as liaison between Talent Acquisition Managers and property HR Leaders. - Understands the organizational structure; develops and maintains knowledge of the business unit needs; and, provides talent acquisition support to all properties.- Identifies and develops strategies for the Company with respect to recruitment, talent management, and performance management issues. - Partners with VP in budget reconciliations, P&L review, and approving departmental purchasing for Talent Acquisition. - Partners with VP to determine Talent Acquisition department’s strategy and its needs.- Supports the internal and external recruitment efforts for the Company to include, but not limited to:- Managing Open Job Requisitions - Prescreening potential candidates and building a talent pool for all positions- Developing sourcing strategies for open roles- Partners with property HR Leaders to ensure that sourcing strategies are effectively being utilized to identify qualified candidates for open positions which includes but is not limited to internet, social media boards, search engines, and organization user groups (i.e. LinkedIn).- Responsible for developing and implementing diversity recruitment initiatives.- Manages community relationships including but not limited to colleges, agencies, acquisition programs, talent vendors, recruitment events, etc. - Maintains current knowledge of HR policies, programs, laws and regulations.- Participates in and provides talent acquisition updates and feedback in property management meetings at various levels.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to VP Talent Management. - Maintains strict confidentiality in all departmental and company matters.
