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Summary:The Director of Talent Acquisition directs all phases of Talent Acquisition services across the Company for professional and leadership roles. This includes developing and implementing activities in support of Talent Acquisition services. Assists the VP of Talent Management in planning and strategy development of KPIs (Key Performance Indicators) and objectives for the Talent Acquisition team responsible for professional and leadership roles.Responsibilities:The following and other duties may be assigned as necessary for professional and leadership positions: - Responsible for directing the overall operations and staff of the Talent Acquisition department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Responsible for reviewing programs, suggesting modifications, and ensuring achievement of competitive market position and other goals identified by the Company related to Talent Acquisition.- Develops and maintains productive, informative, and respectful relationships that support achievement of business focused results for talent acquisition functions across the Company.- Directs and leads the professional and leadership Talent Acquisition team to ensure accurate and timely transaction processing and responsiveness as they relate to SLA (service level agreements) guidelines and goals. - Establishes, implements, and enhances professional community relationships with external recruiting sources (i.e., colleges/universities, recruiting agencies, professional organizations).- Responsible for the overall employment “Brand” and develops supporting materials to communicate that “Brand” via employment ads, postings, our website, and recruiting materials.- Responsible for the effectiveness of recruiting strategies, programs, and tools for professional and leadership roles.- Assists in Executive recruitment. - Consistently demonstrates excellent communication skills.- Partners with properties to address key staffing needs. Serves as liaison between Talent Acquisition Managers and property HR Leaders. - Understands the organizational structure; develops and maintains knowledge of the business unit needs; and, provides talent acquisition support to all properties.- Identifies and develops strategies for the Company with respect to recruitment, talent management, and performance management issues. - Partners with VP in budget reconciliations, P&L review, and approving departmental purchasing for Talent Acquisition. - Partners with VP to determine Talent Acquisition department’s strategy and its needs.- Supports the internal and external recruitment efforts for the Company to include, but not limited to:- Managing Open Job Requisitions - Prescreening potential candidates and building a talent pool for all positions- Developing sourcing strategies for open roles- Partners with property HR Leaders to ensure that sourcing strategies are effectively being utilized to identify qualified candidates for open positions which includes but is not limited to internet, social media boards, search engines, and organization user groups (i.e. LinkedIn).- Responsible for developing and implementing diversity recruitment initiatives.- Manages community relationships including but not limited to colleges, agencies, acquisition programs, talent vendors, recruitment events, etc. - Maintains current knowledge of HR policies, programs, laws and regulations.- Participates in and provides talent acquisition updates and feedback in property management meetings at various levels.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to VP Talent Management. - Maintains strict confidentiality in all departmental and company matters.
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Summary:The Director of Talent Acquisition directs all phases of Talent Acquisition services across the Company for professional and leadership roles. This includes developing and implementing activities in support of Talent Acquisition services. Assists the VP of Talent Management in planning and strategy development of KPIs (Key Performance Indicators) and objectives for the Talent Acquisition team responsible for professional and leadership roles.Responsibilities:The following and other duties may be assigned as necessary for professional and leadership positions: - Responsible for directing the overall operations and staff of the Talent Acquisition department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Responsible for reviewing programs, suggesting modifications, and ensuring achievement of competitive market position and other goals identified by the Company related to Talent Acquisition.- Develops and maintains productive, informative, and respectful relationships that support achievement of business focused results for talent acquisition functions across the Company.- Directs and leads the professional and leadership Talent Acquisition team to ensure accurate and timely transaction processing and responsiveness as they relate to SLA (service level agreements) guidelines and goals. - Establishes, implements, and enhances professional community relationships with external recruiting sources (i.e., colleges/universities, recruiting agencies, professional organizations).- Responsible for the overall employment “Brand” and develops supporting materials to communicate that “Brand” via employment ads, postings, our website, and recruiting materials.- Responsible for the effectiveness of recruiting strategies, programs, and tools for professional and leadership roles.- Assists in Executive recruitment. - Consistently demonstrates excellent communication skills.- Partners with properties to address key staffing needs. Serves as liaison between Talent Acquisition Managers and property HR Leaders. - Understands the organizational structure; develops and maintains knowledge of the business unit needs; and, provides talent acquisition support to all properties.- Identifies and develops strategies for the Company with respect to recruitment, talent management, and performance management issues. - Partners with VP in budget reconciliations, P&L review, and approving departmental purchasing for Talent Acquisition. - Partners with VP to determine Talent Acquisition department’s strategy and its needs.- Supports the internal and external recruitment efforts for the Company to include, but not limited to:- Managing Open Job Requisitions - Prescreening potential candidates and building a talent pool for all positions- Developing sourcing strategies for open roles- Partners with property HR Leaders to ensure that sourcing strategies are effectively being utilized to identify qualified candidates for open positions which includes but is not limited to internet, social media boards, search engines, and organization user groups (i.e. LinkedIn).- Responsible for developing and implementing diversity recruitment initiatives.- Manages community relationships including but not limited to colleges, agencies, acquisition programs, talent vendors, recruitment events, etc. - Maintains current knowledge of HR policies, programs, laws and regulations.- Participates in and provides talent acquisition updates and feedback in property management meetings at various levels.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to VP Talent Management. - Maintains strict confidentiality in all departmental and company matters.
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- Prepares tableware for washing- Collects all soiled pots, washes and restacks cleaned pots on shelves - Responsible for removal of garbage and refuse - Mops and sweeps floors - Washes walls and ceiling tiles- Cleans and sanitizes all cooking equipment - Proper maintenance and distribution of company assets - Sets up dishwashing machine- Stacks and stores clean dishes in proper kitchen areas
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- Prepares tableware for washing- Collects all soiled pots, washes and restacks cleaned pots on shelves - Responsible for removal of garbage and refuse - Mops and sweeps floors - Washes walls and ceiling tiles- Cleans and sanitizes all cooking equipment - Proper maintenance and distribution of company assets - Sets up dishwashing machine- Stacks and stores clean dishes in proper kitchen areas
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Assume all supervisory responsibilities in the absence of the Executive Chef. Inspect, operate, and troubleshoot utility machinery/equipment; complete work request when needed Coordinate the clean up after banquets Inspect kitchens for cleanliness, removal of trash and stocking of all stations Inspect all equipment temperature controls daily Distribute appropriate dishware assigned to a specific function and verify items returned Inspect equipment used for transporting materials for events and reports any damages Maintain inventory of dishware Organize storerooms and chemical closets Ensure that all deliming procedures are performed correctly for dishwashers, ice machines, and steamers Dissemble kitchen equipment for cleaning proposes and reassemble after completion of taskPerform special projects assigned by supervisor Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. Perform duties in a safe manner; report any potential safety hazards to management staff. Work within the quality control guidelines established by Penn National Gaming and Hollywood Casino Aurora. Demonstrate an ability and commitment to deliver quality guest service to external and internal guests that follow the guidelines of the Red Carpet Customer Service program. Follow all safety rules. Adhere to departmental quality standards. Maintain compliance with the Illinois Gaming Board Rules, Standards and the company’s System of Internal Controls and Sarbanes-Oxley requirements. Work within the guidelines established by Penn National Gaming and Hollywood Casino Aurora. Other duties as assigned.
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- Police areas from previous shift.- Check with food production people as to all equipment needed and secure.- Coordinate with manager on duty as to upcoming business.- Clean and sanitize all equipment for re-supply to kitchen and dining room.- Clean and sanitize all kitchen storage areas.- Clean and sanitize all equipment.- Set up dishwasher machine by reading instructions on machine or by asking chef or supervisor for assistance according to manufacturer’s standards.- The dishwasher will clean the dish washing equipment and working area when necessary.- They will clean work areas, sweep and mop all kitchen floors, walk-ins, employee lounge and other designated kitchen equipment and fixtures.- Wash dishes: stack dishes and run through dish machine, scrub pans, put dishes away.- Clean the kitchen: sweep and mop floors, empty trash, change water in and de-lime dish machine, wash walls and baseboards, scrub sinks, etc.- Responsible for cleaning and upkeep on kitchen equipment (i.e., ovens, steamers, etc.).- They may also perform such tasks as keeping records of broken dishes and making sure glass is disposed of properly.- Maintain cleanliness of the storeroom walkways, and food and beverage hallways.- Close the dish room when necessary.- Complete opening and closing side duties completely.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service
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- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Inspect, operate, and troubleshoot utility machinery/equipment; complete work request when needed- Clean up after banquets- Distribute appropriate dishware assigned to a specific function and verify items returned- Inspect equipment used for transporting materials for events and reports any damages- Maintain inventory of dishware- Organize storerooms and chemical closets- Ensure that all deliming procedures are performed correctly for dishwashers, ice machines, and steamers- Dissemble kitchen equipment for cleaning proposes and reassemble after completion of task- Attend departmental and company meetings
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- Timely maintenance and operation of electrical equipment.- Must be able to solve situations independently while keeping the Foreman informed of job progress and/or problems that arise.- Accurate record keeping (work orders, logs and reports).- Must exercise caution and use of all safety equipment. - Must respond to room calls while exercising excellent customer service skills.- Provide reliable and timely service.- Notify affected areas upon job completion.
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- The High Limit Concierge will provide our High Limit guests with wine, liquor, food items, and cigars as ordered. Will have extensive knowledge of wine, offering food and wine pairings, understand vintages, ensure proper wine storage and service, and have the ability to accurately describe the taste and textures of various wines to our High Limit guests.- Must have culinary knowledge to satisfy the most discriminating palates, by providing our High Limit guests with any menu item they request. Must maintain a flawless relationship with our Player Development Team to accurately communicate the needs of our High Limit guests. - Develop bar recipes unique to the High Limit gaming area, and will continually strive to accommodate the food & beverage needs and desires of High Limit guests. - Must follow the High Limit Room Service Standards when servicing guests. - Responsible for timely delivery and overall guest satisfaction in regards to all Food & Beverage orders. - Responsible for building lasting relationships with guests and knowing players’ likes and dislikes. Must maintain accurate PAR levels of all beverages and food items based the special requests of the High Limit clientele. - Develop, maintain and enhance relationships with existing players, by possessing the knowledge of guest’s expectations, food and beverage choices, as well as their preferred amenities.- Maintain the Confidentiality of all Company and Player information at all times.- Ability to accurately handle and account for all cash sales.- Extensive Customer Service Experience, Preferably in a Casino Environment.- Excellent Communication Skills.- Perform all duties as assigned by management.
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Essential Duties And Responsibilities:- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Serve as First Responder to all medical emergencies for guest and team member injuries and illnesses.- Respond to all medical situations and follow property medical protocols. Provide emergency medical first aid and determine necessity for treatment off-site and prepares patients for transport.- Ensure medical equipment and supplies are properly maintained and stocked.- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.- Patrol parking lots and property.- Transfer Table Games fills and credits.- Provide escorts as needed.- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., check for items not allowed on casino floor.- Check and verify valid I.D. using hand-held scanning device.- Maintain the condition of the I.D. scanning device.- Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Perform duties associated with table and slot drops.- Observe Count team during the slot drop and transport funds to Count room.- Monitor entry and exit from Count and Player Services mantrap as required.- Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.- Dispatch officers to various assignments and maintain activity logs.- Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court when necessary.- Meet department uniform, appearance and grooming requirements.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Must adhere to regulatory, department and company policies.- Perform other job related and compatible duties as assigned.
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Essential Duties And Responsibilities:- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Serve as First Responder to all medical emergencies for guest and team member injuries and illnesses.- Respond to all medical situations and follow property medical protocols. Provide emergency medical first aid and determine necessity for treatment off-site and prepares patients for transport.- Ensure medical equipment and supplies are properly maintained and stocked.- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.- Patrol parking lots and property.- Transfer Table Games fills and credits.- Provide escorts as needed.- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., check for items not allowed on casino floor.- Check and verify valid I.D. using hand-held scanning device.- Maintain the condition of the I.D. scanning device.- Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Perform duties associated with table and slot drops.- Observe Count team during the slot drop and transport funds to Count room.- Monitor entry and exit from Count and Player Services mantrap as required.- Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.- Dispatch officers to various assignments and maintain activity logs.- Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court when necessary.- Meet department uniform, appearance and grooming requirements.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Must adhere to regulatory, department and company policies.- Perform other job related and compatible duties as assigned.
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- Seeking out opportunities to provide exceptional Red Carpet Service to our guests at all times- Supporting property promotions and events- Maintaining highly visible patrols to insure a safe gaming environment- Assuring quality support to other departments so they may serve our guests more effectively- Handling all escorts of money/chip transactions in accordance with State Gaming Regulations and established Internal Controls- Monitoring casino floor for minors- Responding to disturbances, emergencies and alarms in the casino and throughout the property- Maintaining public order and enforce safety rules- Performing table fills/credits- Performing table game drops- Performing Bill Validator drops- Adhering to all Gaming Regulations and Internal Controls- Escorting team members, visitors, vendors into sensitive areas with prior approval.
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Essential Duties And Responsibilities:- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Serve as First Responder to all medical emergencies for guest and team member injuries and illnesses.- Respond to all medical situations and follow property medical protocols. Provide emergency medical first aid and determine necessity for treatment off-site and prepares patients for transport.- Ensure medical equipment and supplies are properly maintained and stocked.- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.- Patrol parking lots and property.- Transfer Table Games fills and credits.- Provide escorts as needed.- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., check for items not allowed on casino floor.- Check and verify valid I.D. using hand-held scanning device.- Maintain the condition of the I.D. scanning device.- Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Perform duties associated with table and slot drops.- Observe Count team during the slot drop and transport funds to Count room.- Monitor entry and exit from Count and Player Services mantrap as required.- Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.- Dispatch officers to various assignments and maintain activity logs.- Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court when necessary.- Meet department uniform, appearance and grooming requirements.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Must adhere to regulatory, department and company policies.- Perform other job related and compatible duties as assigned.
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- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Cleaning and maintaining garage stairwells- Cleaning windows in walkway and pavilion- Emptying refuse from receptacles in the garages and walkways- Power washing outside areas as directed- Displaying marquee sign messaging- Removing spider webs from the garages and walkway- Perform landscaping duties as requested- Snow removal- Refuse removal- Other similar duties, as needed
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- Maintains general cleaning of the entire casino, front of house bar areas and public space of the hotel excluding kitchens.- Cleans all offices and public restrooms.- Transports all trash.- Cleans up after all special events.- Maintains front entry way and Porte Cohere- Reports any problems to EVS Supervisor.- Adheres to all company, department policies, procedures and safety standards.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties as assigned by your Supervisor or a member of management.
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- Maintains general cleaning of the entire casino, front of house bar areas and public space of the hotel excluding kitchens.- Cleans all offices and public restrooms.- Transports all trash.- Cleans up after all special events.- Maintains front entry way and Porte-Cochere. - Onsite trash and debris collection.- Reports any problems to EVS Shift Supervisor.- Adheres to all company, department policies, procedures and safety standards.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties as assigned by your Supervisor or a member of management.
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- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Greeting and tending to the needs of guests at the buffet line- Maintaining the presentation and temperatures of all food items- Maintaining assigned area clean and replenish food items when necessary- Exercising safe sanitation of all food handling- Attending all departmental and company metings as required
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- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Greeting and tending to the needs of guests at the buffet line- Maintaining the presentation and temperatures of all food items- Maintaining assigned area clean and replenish food items when necessary- Exercising safe sanitation of all food handling- Attending all departmental and company metings as required
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- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
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- Responsible for supervising staff and the overall daily management of the EVS employees and departments. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures the day-to-day cleaning of the property (both front of house and back of house) is performed to established standards; also ensuring deep cleaning activities are performed with minimal impact to operations, during applicable shift. Inspects completed work.- Assists with development and management of operational goals and monitors achievements of performance and profit objectives.- Makes recommendations for needed supplies and equipment. Assists in ordering all supplies and maintaining equipment inventory.- Assists with maintenance of cost control methods and procedures by monitoring consistent pars and inventory of supplies.- Responsible for proper maintenance of EVS equipment.- Responsible for ensuring OSHA standards and established property safety regulations are followed.- Responsible for ensuring all staff within the department are trained, that staff has all necessary tools to complete tasks, and that all equipment is maintained and in working order.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
