- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.

- Provides accurate and efficient dealing at assigned table game. - Follows game procedures when dealing Blackjack, Craps, Roulette, and any other form or variation of table games.- Provides prompt, courteous, and accurate dealing at assigned table(s). - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position. - Performs accurate chip and cash transactions. - Receives wagers from customers and pays the appropriate game outcomes. - Maintains game security and protects company assets at all times. - Assists customers in understanding the rules and ensures adherence to established policies and procedures.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.

- Greet guests warmly and promptly with eye contact and enthusiasm per our "Red Carpet Customer Service" guidelines while providing quick and efficient service. - Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Responsible for receiving orders and payments for food, beverage, and retail items in a prompt and courteous manner.   - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. - Knowledge of and strict adherence to PLCB and RG standards. - Accurate and efficient use of POS system. - Keep work area neat; clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards.  Responsible for emptying trash receptacles in accordance with venue guidelines. - Responsible for clearing and sanitizing all tables after the occupying guests vacate them. Responsible for removing dishes from tables and returning to dishwasher. - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary.  Verify reservation, if required, before seating guests. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Knowledge of all daily specials and featured menu items and their preparation.  Maintain communication with kitchen regarding "86 board" and availability of featured items. - Handle any guest complaints and resolve them quickly and courteously.  Answer guest questions and direct concerns to appropriate member of management. - Complete knowledge of all menu items and how each item is prepared. - Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations.

- Greet guests warmly and promptly with eye contact and enthusiasm per our "Red Carpet Customer Service" guidelines while providing quick and efficient service. - Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Responsible for receiving orders and payments for food, beverage, and retail items in a prompt and courteous manner.   - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. - Knowledge of and strict adherence to PLCB and RG standards. - Accurate and efficient use of POS system. - Keep work area neat; clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards.  Responsible for emptying trash receptacles in accordance with venue guidelines. - Responsible for clearing and sanitizing all tables after the occupying guests vacate them. Responsible for removing dishes from tables and returning to dishwasher. - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary.  Verify reservation, if required, before seating guests. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Knowledge of all daily specials and featured menu items and their preparation.  Maintain communication with kitchen regarding "86 board" and availability of featured items. - Handle any guest complaints and resolve them quickly and courteously.  Answer guest questions and direct concerns to appropriate member of management. - Complete knowledge of all menu items and how each item is prepared. - Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations.

- Greet guests warmly and promptly with eye contact and enthusiasm per our "Red Carpet Customer Service" guidelines while providing quick and efficient service.- Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Responsible for receiving orders and payments for food, beverage, and retail items in a prompt and courteous manner.  - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino.- Knowledge of and strict adherence to PLCB and RG standards.- Accurate and efficient use of POS system.- Keep work area neat; clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards.  Responsible for emptying trash receptacles in accordance with venue guidelines.- Responsible for clearing and sanitizing all tables after the occupying guests vacate them. Responsible for removing dishes from tables and returning to dishwasher.- Maintain communication with servers and inform them when a table in their section has been seated.- Responsible for answering telephones and taking reservations if necessary.  Verify reservation, if required, before seating guests.- Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features.- Knowledge of all daily specials and featured menu items and their preparation.  Maintain communication with kitchen regarding "86 board" and availability of featured items.- Handle any guest complaints and resolve them quickly and courteously.  Answer guest questions and direct concerns to appropriate member of management.- Complete knowledge of all menu items and how each item is prepared.- Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations.

Responsible for receiving orders and payments for food, beverage and retail items in a prompt and courteous manner Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. Knowledge of and strict adherence to PLCB and RG standards Accurate and efficient use of POS system Keep work area neat, clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards.  Responsible for emptying trash receptacles in accordance with venue guidelines. Responsible for clearing and sanitizing all tables after the occupying guests vacate them.  Responsible for removing dishes from tables and returning to dishwasher Greet and verbally acknowledge each guest and escort to seat promptly  Maintain communication with servers and inform them when a table in their section has been seated Responsible for answering telephones and taking reservations if necessary.  Verify reservation if required, before seating guests Responsible for seating guests according to established rotation procedure, distribute menus, and explain daily features Knowledge of all daily specials and featured menu items and their preparation.  Maintain communication with kitchen regarding "86 board" and availability of featured items Handle any guest complaints and resolves them quickly and courteously.  Answer guest questions and directs concerns to appropriate member of management  Complete knowledge of all menu items and how each item is prepared Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations

Responsible for receiving orders and payments for food, beverage and retail items in a prompt and courteous manner Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. Knowledge of and strict adherence to PLCB and RG standards Accurate and efficient use of POS system Keep work area neat, clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards.  Responsible for emptying trash receptacles in accordance with venue guidelines. Responsible for clearing and sanitizing all tables after the occupying guests vacate them.  Responsible for removing dishes from tables and returning to dishwasher Greet and verbally acknowledge each guest and escort to seat promptly  Maintain communication with servers and inform them when a table in their section has been seated Responsible for answering telephones and taking reservations if necessary.  Verify reservation if required, before seating guests Responsible for seating guests according to established rotation procedure, distribute menus, and explain daily features Knowledge of all daily specials and featured menu items and their preparation.  Maintain communication with kitchen regarding "86 board" and availability of featured items Handle any guest complaints and resolves them quickly and courteously.  Answer guest questions and directs concerns to appropriate member of management  Complete knowledge of all menu items and how each item is prepared Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations 

- Takes orders and serves drinks to customers.  includes icing glasses, finishing setups, and garnishing as necessary.  Ensures hot beverages are hot when served and frozen beverages are frozen. - Collects proper money for these beverages. - Cleans and maintains station: removes trash, removes empty cups or bottles, pushes in chairs, etc.  Must constantly pre-bus station.  Follows Health and Safety Rules. - Must become trained and certified in TiPS. - Knows hours of all Food and Beverage outlets and memorizes their food items to have ability to inform guests when asked. - Knows all drink prices. - Does public relations for the company: sells the casino and landing (i.e., knows their respective products and up sells), and answers guest questions. - Performs side work; makes coffee, stocks and cleans waitress station, cleans work area, etc. - Verifies guest is of legal drinking age when unsure. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.

- Takes orders and serves drinks to customers.  includes icing glasses, finishing setups, and garnishing as necessary.  Ensures hot beverages are hot when served and frozen beverages are frozen. - Collects proper money for these beverages. - Cleans and maintains station: removes trash, removes empty cups or bottles, pushes in chairs, etc.  Must constantly pre-bus station.  Follows Health and Safety Rules. - Must become trained and certified in TiPS. - Knows hours of all Food and Beverage outlets and memorizes their food items to have ability to inform guests when asked. - Knows all drink prices. - Does public relations for the company: sells the casino and landing (i.e., knows their respective products and up sells), and answers guest questions. - Performs side work; makes coffee, stocks and cleans waitress station, cleans work area, etc. - Verifies guest is of legal drinking age when unsure. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.

- Operates cash register: takes money from customers and counts back the appropriate change. - Counts money in register before and after each shift. - Prepares food such as hot dogs and brats. - Cleans and sanitizes working/kitchen areas in outlets: mops floors, cleans equipment, etc. - Serves food to customers. - Stocks all supplies (i.e., food, paper products, etc.) for next shift.- Cleans tables in dining areas. - Preps required food needed for deli operations. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.

- Polices areas from previous shift. - Checks with food production people as to all equipment needed and secure. - Coordinates with manager on duty as to upcoming business. - Cleans and sanitizes all kitchen storage areas. - Cleans and sanitizes all equipment. - Sets up dishwasher machine by reading instructions on machine or by asking Chef or supervisor for assistance according to manufacturer’s standards. - The dishwasher will clean the dish washing equipment and working area when necessary. - Cleans work areas, sweeps and mops all kitchen floors, walk-ins, employee lounge, and other designated kitchen equipment and fixtures. - Washes dishes: stacks dishes and runs through dish machine, scrubs pans, puts dishes away. - Cleans the kitchen: sweeps and mops floors, empties trash, changes water in and de-limes dish machine, washes walls and baseboards, scrubs sinks, etc. - Responsible for cleaning and upkeep on kitchen equipment (i.e., ovens, steamers, etc.). - Keeps records of broken dishes and makes sure glass is disposed of properly, as needed. - Maintains cleanliness of the storeroom walkways and Food and Beverage hallways. - Closes the dish room when necessary. - Completes opening and closing side duties completely. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.

- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in managing maintenance and construction projects and determines best practice for using in-house resources or outside vendor for applicable shift.- Assists in inspection of projects after completion for satisfactory results.- Assists with ensuring OSHA standards are followed during designated shift.- Assists with managing grounds crew and maintenance of property grounds as required.- Assists in conducting a daily inspection of the property to ensure that it is clean, attractive, and fully functional. Implements immediate remediation of problems; reports any issues to manager.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Will be responsible for running the Night Shift / Graves team members. 

Starting pay $24/hr. plus experiential increases - Maintains engineering for HVAC, ductwork, piping, plumbing, and fire protection.- Reviews assigned work orders and determines work priorities.- Installs machines, tools, and equipment to ensure continuous operations.- Inspects kitchen machines and equipment for conformance with operational standards.- Inspects, repairs, and adjusts HVAC equipment.- Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Makes minor electrical repairs including but not limited to repair and replacement of outlets, light fixtures, and equipment.- Adheres to departmental quality standards.- Follows all safety rules.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs preventive maintenance to equipment on a scheduled basis.- Assists with snow removal.- Responds to maintenance calls.- Maintains strict confidentiality in all company matters.-  

Starting pay $26/hr. plus experiential increases  - To maintain and repair all HVAC mechanical equipment and systems.- Service and repair MEP equipment and systems. - Preventative maintenance. - Parking lot and grounds clean-up. - Repair and maintenance on HVAC equipment and systems.- This is a uniformed position, which requires that Team Member’s are in compliance with uniformed appearance standards while on duty.- Assist with snow removal. - Other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising and managing staff in the Facilities department who conduct general maintenance, installation, maintenance and repair of HVAC, electrical and plumbing systems. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Makes recommendations or final decisions on various maintenance and construction projects and determines best practice for using in-house resources.- Inspects projects after completion for satisfactory results.- Ensures OSHA standards are followed within the department.- Schedules repair, maintenance and installation of machines, tools and equipment to ensure continuous operations.- Manages grounds crew and maintenance of property grounds. - Manages landscaping activities as required. - Conducts a daily inspection of the property to ensure that it is clean, attractive and fully functional. Implements immediate remediation of problems.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company mattersSUPERVISORY RESPONSIBILITIES                            - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Assists in the repair of table game equipment within the table game pits.   Perform maintenance and facilities tasks to support the facility operations. The daily maintenance and facilities tasks will include mechanical repairs, plumbing repairs, carpentry repairs, minor electrical repairs and HVAC when applicable, aesthetic repairs, and other tasks assigned by management. Perform other tasks such as general installation or adjustment of equipment, moving offices, setting up marketing promotions, working on snow removal, cutting grass, and any other projects assigned to the department by upper management. Complete work requests from beginning to end in a timely and complete manner. Responsible for his/her own tools, and will keep tools clean and ready for work at all times. Able to borrow special tools and are fully responsible for these until they have been returned and accounted for. Sign in at the beginning of shift and out at the end of shift. Inform management or the Shift lead on the progress of any tasks from previous shift, and pass on pertinent information before end of shift. Communicate and interact professionally with co-workers and other departments.  Carry and respond to radio calls and shift telephone as requested. Set up safety barriers and prepare work area prior to the start of any task that impacts guests or employees. Perform tasks safely and apply all safety precautions and procedures that are applicable such as LOTO, MSDS, PPE, etc. Perform tasks professionally and in a timely fashion in order to diminish the impact on guests and on-going operations. Must be willing to work a flexible schedule. Responsible for the security of all keys issued, keys in inventory, keys destroyed, and keys turned in by other employees.

Essential Duties and Responsibilites: - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members - Repair equipment as necessary and replace broken equipment as needed, up to and including all restaurants, bars and associated kitchens, this includes lighting and safety hazards. - Trouble-shoot equipment and provide leadership possible problem causes, and potential solutions. - Maintain and clean the facilities shop and all service level office and equipment rooms including all electrical rooms, compressor rack rooms, UPS rooms, and assist with maintaining all office areas, and work areas, including the warehouse area, switchgear area, chiller and boiler rooms, wardrobe and off-site warehouse. - Repair and replacement of broken equipment including, air handlers, exhaust fans, FCU’s, and the roof membrane itself as necessary; conduct preventative maintenance on all roof related equipment and demonstrate the procedure to the general repair position, including, but not limited to, changing filters, replacing belts, cleaning and lubricating equipment as necessary, and assist in removing snow where it presents a hazard to equipment or danger to personnel. - General knowledge of electricity and electrical components, be competent with a multi-meter and be able to trouble-shoot and repair a variety of electrical equipment. Assist leadership in planning and implementing electrical repairs and installs as necessary. - General knowledge of plumbing and plumbing fixtures; trouble-shoot and repair plumbing problems, as well as assist leadership in planning and implementing plumbing repairs and new projects as necessary. - General knowledge of carpentry and woodworking, using various woodworking tools and equipment safely and efficiently including multiple automatic saws, jig saws, table saws and routers. Repair furniture and fabricate products as required. - Perform any job needed for the repair and maintenance of the property, as it relates to the daily function of keeping the property safe and operational. - Operate a variety of lifts and other facilities equipment and vehicles. - Proficient with welding and soldering equipment, hand held tools and shop equipment. - Perform all work in a consistently safe manner, including the use of personal protective equipment, including, but not limited to, safety gloves, harness’ ear protection, and eye protection, safety vests, proper safe use of ladders and basic tools, and chemicals. Be cognizant of Lock Out/Tag Out procedures, MSDS requirements, BBP expectations, PPE requirements and report all safety hazards. - Assist in all emergency training and participate as directed in emergencies. - Assist with snow removal as needed , including, but not limited to, driving various vehicles, operating plows, hand shoveling when necessary, putting down ice melt, operating a mechanical spreader, or using a walk behind spreader. - Take readings on vital equipment including, but not limited to, recording all vehicle mileage, track gas usage, and reporting any vehicle damage. - Respond to all facility maintenance needs as requested by other departments, including but not limited to, ensuring that all equipment utilized in all aspects of facilities are functioning properly. - Meet department uniform and appearance standards, as well as grooming requirements. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.

- Ensuring proper functioning and/or repairing and maintenance of structure, systems and equipment to include heating, ventilation, air conditioning, refrigeration, plumbing, electrical and natural gas systems as well as elevators, kitchen appliances and televisions  - Maintaining and inspecting all major critical systems (fire safety systems, systems that protect against flooding and progressive flooding, emergency power systems, emergency lighting systems, emergency ventilation shutdown systems, and fuel and sewage discharge prevention systems) including related administrative functions (inspection and training documentation) - The overall integrity of daily operations, ensures compliance with all regulatory requirements, internal controls, and policies and procedures (OSHA) - Responding to all emergencies per established procedures, provides expertise, directs team members and resources in the event of a chemical or hazardous waste spill - Establishing and adhering to preventive maintenance schedules for facility and equipment and maintains PM logs for all machinery  - May be involved in new construction, installation, or modification of existing structures or equipment  - Meeting with vendors and contractors to negotiate and purchase materials, ensures proper inventory of supplies and parts, and maintains equipment room - Administering, assigning, and updating internal customers on work requests and projects - Handling work flow during shift to meet business demands and ensure customer satisfaction  - Presenting oneself as a Credit to the Company and encourages others to do the same - Performing all other related and compatible duties as assigned

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- Performs scheduled and nonscheduled repair, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property.- There may be a need to assist in maintenance related items on the Race Track side.- Performs preventive maintenance in conjunction with all building maintenance and/or cleanliness related items.- Submits requests for expenditures associated with repairs, upkeep, and improvement to the Manager of Facilities.- Directly or indirectly supports all exterior grounds activities, including snow removal, grass cutting, landscaping, the parking garage and other exterior area needs. - Supports all sanitation processes and procedures including rodent and pest control.- Performs painting, structural repairs to masonry, woodwork, wallpaper and treatments, and furnishings of buildings.- Directly or indirectly supports the installation, maintenance and repair of HVAC, electrical, plumbing systems and water distribution, including fire suppression and sewerage facilities, fresh water pumping station.- Accountable for OSHA compliance at Hollywood Gaming.  Will be an active participant of Safety compliance.- Implements and monitors controls designed to assure full compliance with all federal, state, corporate and property laws, policies and/or mandates.- Must be able to interact effectively and positively across departmental lines. - Must be a team player.- Monitor control systems for building and related water systems- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.