Penn National Gaming, Inc.

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Search Results Page 13 of 28

Job Locations US-LA-Bossier City
- Runs nightly reports to reset the system for next day operations.- Checks in and checks out guests while providing the highest level of customer service possible. Maintains a courteous and professional manner at all times.- Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Must obtain proper authorization.- Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and Housekeeping.- Handles guest problems or complaints in a courteous and professional manner.- Must have strong communication and organizational skills. Ability to take direction.- Maintains knowledge of hotel, casino, outlet, and community events.- Answers, records, and processes all guest calls, messages, requests, questions, and concerns.- Assumes ownership of positively influencing the guest experience.- Contacts appropriate individuals or departments as necessary to resolve customer’s requests.- Reviews shift logs and memos and documents pertinent information.- Recruits assistance of hotel manager in unique situations.- Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests).- Follows all company policies and procedures.- Must maintain a professional and clean appearance.- Speaks with others in professional language and can prepare and review written documents completely.- Maintains and develops a positive working relationship with fellow team members, management, and executive staff.- Assists additional hotel departments as needed.
Job ID
2020-74752
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-WV-Charles Town
- Supplies rooms with all amenities and linens.- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by Inspector, Housekeeping Lead, Supervisor, or Manager.- Cleans all windows and mirrors, dusts, and sanitizes bathrooms in guest rooms.- Vacuums and cleans carpeted areas and behind furniture.- Assures that every room is clean and everything in room is in proper working order.- Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels, and all amenities.- Ensures all linens and terry are without defect.- Completes daily housekeeping reports, if necessary.- Works as a team with other employees.- Responsible for providing exceptional Red Carpet Customer Service to all guests.- Properly reports and turns in all lost and found items.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Reports all safety hazards or maintenance deficiencies for proper handling.- Maintains and cleans all equipment used throughout the course of a shift.
Job ID
2020-75065
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Supplies rooms with all amenities and linens.- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by Inspector, Housekeeping Lead, Supervisor, or Manager.- Cleans all windows and mirrors, dusts, and sanitizes bathrooms in guest rooms.- Vacuums and cleans carpeted areas and behind furniture.- Assures that every room is clean and everything in room is in proper working order.- Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels, and all amenities.- Ensures all linens and terry are without defect.- Completes daily housekeeping reports, if necessary.- Works as a team with other employees.- Responsible for providing exceptional Red Carpet Customer Service to all guests.- Properly reports and turns in all lost and found items.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Reports all safety hazards or maintenance deficiencies for proper handling.- Maintains and cleans all equipment used throughout the course of a shift.
Job ID
2020-75064
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Supplies rooms with all amenities and linens.- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by Inspector, Housekeeping Lead, Supervisor, or Manager.- Cleans all windows and mirrors, dusts, and sanitizes bathrooms in guest rooms.- Vacuums and cleans carpeted areas and behind furniture.- Assures that every room is clean and everything in room is in proper working order.- Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels, and all amenities.- Ensures all linens and terry are without defect.- Completes daily housekeeping reports, if necessary.- Works as a team with other employees.- Responsible for providing exceptional Red Carpet Customer Service to all guests.- Properly reports and turns in all lost and found items.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Reports all safety hazards or maintenance deficiencies for proper handling.- Maintains and cleans all equipment used throughout the course of a shift.
Job ID
2020-74986
Position Type
Regular Part-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-IL-Joliet
- Performs duties to accommodate hotel guests, responds to telephone inquiries, and makes appropriate reservations. - Ensures guest satisfaction by following guidelines of the company and departmental policies and procedures. - Conducts in-bound and out-bound calling, providing quality service and effective selling through the use of a telecommunication database and telephonic system. - Expediently handles guest concerns, inquiries, and requests. - Directs guests to appropriate personnel and/or escalates issues to management when necessary to fulfill guest needs. - Performs the professional and courteous handling of incoming guest calls and reservation requests while realizing campaign goals, fulfilling data entry requirements, and achieving call time and volume objectives.  - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Checks guests in and out of rooms and RV Park.- Makes guest reservations, assigns rooms/RV slots, and makes keys.- Answers incoming telephone calls and provides appropriate assistance such as directions and information regarding property events or promotions.- Answers PBX incoming calls and distributes throughout property.- Enters reservations for Hotel/RV park accommodations based on availability.- Verifies payments received.- Checks arrivals and departures.- Runs daily reports.- Counts cash drawer and balances shift transactions.- Performs daily cash drops and signs proper drop logs. - Performs daily inventory of Front Desk supplies and RV park supplies, notifying Supervisor of ordering needs.- Assists Supervisor in data entry for reports.- Performs Night Audit procedure as assigned or scheduled.- Performs minor clerical work as assigned.- Prepares informational packets as needed.- Fills in for Breakfast Greeter as required.- Understands and adheres to all property and departmental standards, policies, and procedures.- Receives in-bound calls and dispatches or handles appropriately.- Performs out-bound calling efforts as scheduled and prioritized by supervisor or ETS system.- Performs basic functions, data input, and acquires information from the following: ACSC, LMS, PBX, Open Table.- Achieves established levels of activity and meets objectives for number and length of calls attempted, calls completed, sales results, and abandoned calls, up-selling and the accuracy and completeness of data input. - Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling. - Handles reservation requests for invitational events, hotel, restaurants, and concerts. - Utilizes event manifests, RSVP spreadsheets, and refers to fact sheets as needed to fulfill call center initiatives.- Provides regular updates on reservation status and response summaries.  - Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues. - Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction.- Delivers phone scripts in a compelling and confident manner, effectively offers tool box amenities, and establishes follow up action when executing out-bound calls.  - Carries out several simultaneous tasks: takes rapidly-arriving incoming calls in succession, provides courteous, personalized, and professional service, and proficiently and accurately enters and assesses data across multiple systems and programs.- Provides superior service delivery and strong persuasive communication skills.- Consistently follows the processes and procedures outlined for handling calls including up-selling, personalization, standardization, and quality control measures.- Performs a variety of record keeping, filing, indexing, and other general administrative functions.- Operates a variety of communication equipment.- Must display the ability to be a team player and interface with other departments to develop key relations to ensure maximum efficiency in completing job tasks.- Responsible for stocking and working Sundry shop.- Assists with Differentiated EP services.- Other duties as assigned.
Job ID
2020-74840
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Joliet
Job Locations US-MO-Riverside
 - Prompt handling of all incoming and outgoing calls in a courteous and efficient manner- Handle guest complaints and take appropriate action to resolve- Inform management when guests are dissatisfied or experiencing a problem and offer resolution- Conduct guest call-backs to ensure satisfaction- Handle all requests for hotel room reservations via telephone, mailed correspondence, rooming lists, and in-house requests- Must be effective in sales and up selling- Perform entry of hotel reservation information into property management system- Follow all accounting procedures according to guidelines to ensure proper revenues and payments on accounts are received and credited- Dispatch delivery, security, banquets, engineering, housekeeping, and others to responsible departments- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying. - Responsible for accurately sorting all incoming mail to ensure timely arrival to appropriate person. - Update casino telephone directory as needed- Assist guest by directing them to appropriate areas and contact department for guest needs- Route emergency calls appropriately- Responsible for keeping message lights in rooms coordinated with actual messages and wake up calls- Ensure receipt of wake up call at requested time- Take amenity calls and hospitality orders and dispatch to kitchen/f&b team- Handle all after hour spa reservations- Maintain up-to-date information of all hotel and casino events to ensure guests will receive accurate and prompt information when requested- Help departments with special projects as assigned. - Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Comply with all reasonable requests made by management- Adhere to all gaming laws and regulations 
Job ID
2020-75497
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
Argosy Casino Riverside
Job Locations US-MS-Bay St Louis
- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g., identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters all reservations into the computer system according to departmental policy and procedure.- Provides information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.- Remains current on all casino activities and assists guests with all inquiries.- Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.- Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.- Responsible for the control of safe deposit transactions.- Assigns and assists customers with an RV site.- Collects and accounts for all RV site revenue.- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74616
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-IL-Alton
- Cleans lobbies, lounges, rest rooms, corridors, elevators, stairways, ramps, Prom areas, and patron parking lot.- Machine sweeps, mops, scrubs, waxes, and polishes floors.- Cleans rugs, carpets, upholstered furniture, and draperies.- Dusts furniture.  Washes walls, ceiling, and woodwork.  Washes window glass, door panels, and sills.- Cleans wall and ceiling fixtures.- Empties wastebaskets and empties and cleans ashtrays.- Transports trash and waste to disposal area. - Replenishes restroom supplies.- Responds to calls for Housekeeping problems (i.e., broken glass, spills, backups, etc.).- Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.- Complies with company policies, all state and federal regulations, and internal controls as relates to this position.
Job ID
2020-75810
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Argosy Casino Alton
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2020-74971
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2020-74430
Position Type
Regular Part-Time
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-NV-Jackpot
- Responsible for providing guidance and daily supervision to staff in the Hotel Housekeeping department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Assists with supervision of daily cleaning of occupied rooms and preparation of rooms for new check-ins.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures that guest rooms are well maintained and in proper repair.- Assists with inventory items, such as linen and supplies, and ensures they are tracked and accounted for daily.- Assists with special requests from the Front Desk.- Inspects all vacant rooms to ensure housekeeping specifications are met.- Reports all maintenance problems and assures protection of all hotel property from possible damage.- Maintains knowledge of and compliance with all safety and health standards set by OSHA and local Health Department.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75369
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Cactus Petes
Job Locations US-LA-Bossier City
*Team Members will receive an extra $2/HR at the end of each month based upon regular hours worked.  Benefits eligibility first of month following 61st day of working FT - Retrieves supplies for Room Attendants and ensures that all supply carts are completely stocked with supplies, complimentary items, and linens prior to the start of cleaning rounds.- Hands out clean linens to all Room Attendants and assists with loading linens on supply carts.- Delivers supplies to Room Attendants during the day as needed.- Using a variety of cleaning agents, cleans all service areas such as vending machines, ice machines, and lobby ashtrays.- Takes soiled linens out to laundry area and delivers clean linens to supply room.- Takes all acquired trash out to trash dumpsters as needed.- Performs all other duties as assigned.
Job ID
2020-74301
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-CO-Black Hawk
- Maintains and cleans all office spaces throughout property and hotel public areas.  Ensures that all areas are free of safety hazards.- Informs Housekeeping Supervisors or Manager of any linen shortage.- Maintains the cleanliness of the guest room halls. - Delivery of both internal and external guest requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Transports linen from loading dock to guestroom floors.- Pulls linen from the laundry chute and places in carts to be sent out for laundering. - Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2020-74366
Position Type
Regular Full-Time
Casino Property
Ameristar Black Hawk
Job Locations US-MO-Riverside
- Transports cleaning equipment up and down ramps- Vacuums and shampoos carpet- Mops, scrubs, rinses and polishes hard floors- Responsible for counting and distribution of clean linen to both Room Attendant carts as well as linen closets- Picks up used linen from Room Attendant’s carts, drops linen down chute to carts that are then taken to soiled linen room where it is picked by laundry company- Moves, rearranges and cleans furniture- Washes mirrors and windows- Maintains housekeeping linen room on each floor, stocks with linen and supplies ensuring adequate level of supplies- Washes and cleans wall light fixtures, louvers, ceilings, shelves and outside walls- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums- Recognizes and uses appropriate chemicals- Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen and other related responsibilities- When needed, sets up guest rooms- Delivers, upon request, guest amenities, i.e. pillows, additional beds, blankets and much more- Maintains and cleans all office spaces throughout the property and hotel public areas- Maintains cleanliness of guest room hallways- Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2020-75493
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Argosy Casino Riverside
Job Locations US-LA-Bossier City
- Responsible for counting and distribution of clean linen to both Room Attendant carts as well as linen closets.- Picks up used linen from Room Attendant’s carts, transport linens from guest room floors to laundry sorting area and to carts that are then taken to soiled linen room where it is picked by laundry company.- Moves, rearranges and cleans furniture.- Washes mirrors and windows.- Maintains housekeeping linen room on each floor, stocks with linen and supplies ensuring adequate level of supplies.- Washes and cleans wall light fixtures, louvers, ceilings, shelves and outside walls.- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums.- Recognizes and uses appropriate chemicals.- Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen and other related responsibilities.- When needed, sets up guest rooms.- Delivers, upon request, guest amenities, i.e. pillows, additional beds, blankets and much more.- Maintains cleanliness of guest room hallways.- Responsible for providing exceptional Red Carpet Customer Service to all guests.- Maintains and cleans all office spaces throughout property and hotel public areas. Ensures that all areas are free of safety hazards.- Informs Housekeeping Supervisors or Manager of any linen shortage.- Delivery of both internal and external guest requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Transports linen from loading dock to guestroom floors.- Pulls linen from the guest room floors and places in carts to be sent out for laundering.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2020-75665
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Boomtown Bossier City
Job Locations US-MS-Bay St Louis
- Maintains and cleans all office spaces throughout property and hotel public areas. - Ensures that all areas are free of safety hazards.- Informs Housekeeping Supervisors or Manager of any linen shortages.- Maintains the cleanliness of the guest room halls. - Responsible for delivery of both internal and external guest requests.- Exhibits a friendly, helpful, and courteous manner when dealing with customers and fellow team members.- Transports linen from loading dock to guest room floors.- Pulls linen from the laundry chute and places in carts to be sent out for laundering. - Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75415
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-LA-Lake Charles
- Assembles banquet room with proper linen and glassware as directed by supervisor.- Supplies and replenishes banquet/meeting rooms with clean glassware and fresh water.- Breaks down all banquet/meeting rooms upon conclusion of event.- Returns all equipment to its proper storage area.- Vacuums each room at conclusion of event.- Maintains established cleaning schedule of banquet space.- Prepares tableware for washing.- Collects all soiled pots and washes/restacks cleaned pots on shelves.- Responsible for removal of garbage and refuse.- Responsible for maintaining general cleanliness and appearance of banquet/meeting rooms.- Cleans and sanitizes all cooking equipment.- Adheres to regulatory, departmental, and company policies.- Maintains strict confidentiality in all company matters.
Job ID
2020-75400
Position Type
Regular Full-Time
Casino Property
L'auberge Lake Charles
Job Locations US-IN-East Chicago
- Responsible for assisting in directing the operations and staff of the HR department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction- Develops and maintains productive, informative, and respectful relationships that support achievement of business-focused results with assigned departments.- Serves as business partner to various client groups. Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; provides HR support to team members at all levels of the organization.  Assists in ensuring that property HR SLA’s are followed and met.- Identifies and develops strategies for client groups with respect to turnover, retention, staff development, engagement, employee relations, guest service, compensation, wellness, and performance management issues. - Identifies and establishes partnerships with local workforce development groups, colleges, and community outreach organizations.- Partners with top HR leader and other members of the HR team in monthly budget reconciliations, P&L review, and approving departmental purchasing. - Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Partners with top HR executive to determine Human Resources strategy.- Analyzes property trends and metrics relative to engagement, turnover, staff development, etc., in partnership with HR team and develops solutions, programs, and policies as necessary.- Manages and resolves employee and/or labor relations issues; conducts effective, thorough, and objective investigations in cases of grievances, harassment, employee concerns, or EEOC issues.- Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.- Provides performance management (coaching, counseling, career development, corrective action, performance reviews, and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations, and internal policy/procedure. - Maintains current knowledge of HR policies, programs, laws, and regulations.- Develops reports and other key metrics, including but not limited to, the monthly HR Scorecard, Strategic Plan, or other identified HR analytics.- Facilitates training and development programs and delivers results that correspond with established goals; analyzes results from programs and redirects as necessary for talent development purposes.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75794
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-WV-Charles Town
- Partners with HR Business Partners to meet the needs of departments within the business unit.- Supports the internal and external recruitment efforts for the property by coordinating all efforts with the Talent Acquisition team.- Conducts effective, thorough and objective investigations in cases of grievances, harassment employee concerns or EEOC issues.- Provides day-to-day performance management guidance to property leadership (coaching, counseling, career development, disciplinary actions, terminations and performance reviews).- Works closely with property management and employees to improve work relationships, build morale, increase productivity and retention.- Conducts exit interview, record feedback/dialog, and report patterns to management.- Assists in the handling of unemployment compensation claims.- Facilitates identified training programs for the property; including but not limited to, New Hire Orientation, Customer Service, Responsible Gaming/Alcohol Awareness and supervisory/management development training. - Provides HR Policy guidance and interpretation consistent with Core and Local policies, State and Federal statutes and collective bargaining agreements, where applicable.- Attends training and meetings, as required.- Collects, analyzes and looks for trends in human resources data to make suggestions relating to HR strategy- turnover, engagement, and leadership opportunities.- Assists with design and execution of engagement, wellness and retention events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-75614
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-OH-Toledo
Hollywood Casino Toledo is currently looking for a Human Resources Business Partner to join the team.RESPONSIBILITIES/ DUTIES: The HR Business Partner (HRBP) aligns business objectives with employees and management in designated departments. The HRBP serves as a consultant to management on Human Resource related issues. Successful HRBP will act as employee champion and change agent. HRBP assesses and anticipates HR-related needs. Communicating needs proactively with the HR department and business management, the HRBP seeks to develop integrated solutions.  The HRBP maintains an effective level of business literacy about the business units financial position, its mid range plans, its culture and its competition. - Conduct weekly meetings with respective business units.- Consult with management providing HR guidance when appropriate.- Analyze trends and metrics in partnership with HR group to develop solutions, programs and policies.- Manage and resolve employee relations issues. Conducts effective, thorough and objective investigations in cases, harassment, or EEOC issues.- Participate in employe/labor relations activities.- Maintain in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with legal department as needed/required.- Provides day to day performance management guidance to management (coaching, counseling, career development, disciplinary actions).- Works closely with management and employees to improve work relationships, build morale, increase productivity and retention.- Provides HR Policy guidance and interpretation.Participate in recruiting and employment needs as needed by your Business Partners- Provide guidance and input on business unit restructures, workforce planning, succession planning.- Consults with management regarding interpretation and administration of human resource policies, programs, procedures and compliance with applicable state/federal statutes and regulations.- Partners with functional HR function managers to meet the needs of departments within the business unit.
Job ID
2020-74452
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Hollywood Casino at Toledo

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