Penn National Gaming, Inc.

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Search Results Page 12 of 34

Job Locations US-NV-Jackpot
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates.- Cleans all escalators and elevators.- Knows where all facilities in the casino are located.- Straightens chairs as needed.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-76640
Position Type
Regular Part-Time
Category
Housekeeping & Environmental Services
Casino Property
Cactus Petes
Job Locations US-OH-Youngstown
- Cleaning VLT machines, in between machines, VLT bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas  - Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur - Cleaning any bio hazardous materials when it occurs  - Removing trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Responsible for providing exceptional Red Carpet Customer Service to all guests - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-82604
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-TX-Selma
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Cleans machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and places into the dumpsters. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Adheres to all regulatory, departmental, and company policies and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-79457
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Retama Park
Job Locations US-IL-Joliet
$4,000 Hiring Incentive for Full Time EVS Attendants!*  Great Benefits & Paid Time Off! 2nd and 3rd Shift/Weekends Needed! *$4,000 Hiring Incentive will be paid in the following increments: $500 at 3 months of employment; $750 at 6 months of employment; $1,000 at 9 months of employment;  $1,750 at 12 months of employment. *New Applicants Only* - Accountable for the overall cleanliness and presentation of the entire property.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Performs duties to clean and sanitize areas of the property.- Responsible for cleaning of blood spills and bodily fluids.- Maintains ongoing awareness of safety and responds to emergencies accordingly.- Cleans and maintains offices, hallways, lobbies, lounges, restrooms, elevators, stairways, escalators, slot machines, table games, and other areas.- Keeps storage rooms clean and organized.- Replenishes restroom supplies. - Sweeps, mops, and vacuums floors.
Job ID
2021-80368
Position Type
Regular Full-Time
Category
Hidden (8746)
Casino Property
Hollywood Casino Joliet
Job Locations US-KS-Kansas City
Hollywood Casino Kansas Speedway is currently looking for an EVS Attendant to join the team.    ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Perform all duties to department standard and/or as directed by leadership. - Perform more detailed cleaning as required or assigned. - Move, rearrange and clean furniture. - Clean any bio hazardous materials when it occurs. - Remove trash from the trash container and place into the dumpster. - Familiar with the proper use of cleaning chemicals and equipment. - Stock and supply all service areas with appropriate cleaning supplies. - Assist all departments by responding to EVS calls. - Attend all departmental and company training programs or meetings as directed. - Complete daily work assignments and responsibilities. - Use two-way radios and maintain professional radio etiquette at all times. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements. - Perform other job related and compatible duties as assigned.
Job ID
2021-79025
Position Type
Regular Part-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-IL-Joliet
- Accountable for the overall cleanliness and presentation of the entire property.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Performs duties to clean and sanitize areas of the property.- Responsible for cleaning of blood spills and bodily fluids.- Maintains ongoing awareness of safety and responds to emergencies accordingly.- Cleans and maintains offices, hallways, lobbies, lounges, restrooms, elevators, stairways, escalators, slot machines, table games, and other areas.- Keeps storage rooms clean and organized.- Replenishes restroom supplies. - Sweeps, mops, and vacuums floors.
Job ID
2021-79020
Position Type
Regular Part-Time
Category
Hidden (8746)
Casino Property
Hollywood Casino Joliet
Job Locations US-LA-Baton Rouge
- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur - Cleans any bio hazardous materials when it occurs - Removes trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day - Responsible for providing exceptional customer service to all guests
Job ID
2021-81616
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-OH-Youngstown
- Cleaning VLT machines, in between machines, VLT bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas  - Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur - Cleaning any bio hazardous materials when it occurs  - Removing trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Responsible for providing exceptional Red Carpet Customer Service to all guests - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-78915
Position Type
Regular Part-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-KS-Kansas City
Hollywood Casino Kansas Speedway is currently looking for an EVS Attendant to join the team.   ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Perform all duties to department standard and/or as directed by leadership. - Perform more detailed cleaning as required or assigned. - Move, rearrange and clean furniture. - Clean any bio hazardous materials when it occurs. - Remove trash from the trash container and place into the dumpster. - Familiar with the proper use of cleaning chemicals and equipment. - Stock and supply all service areas with appropriate cleaning supplies. - Assist all departments by responding to EVS calls. - Attend all departmental and company training programs or meetings as directed. - Complete daily work assignments and responsibilities. - Use two-way radios and maintain professional radio etiquette at all times. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements. - Perform other job related and compatible duties as assigned.
Job ID
2021-82384
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-IL-Joliet
$4,000 Hiring Incentive for Full Time EVS Attendants! Great Benefits & Paid Time Off! 2nd and 3rd Shift/Weekends Needed!  $4,000 Hiring Incentive will be paid in the following increments: $500 at 3 months of employment; $750 at 6 months of employment; $1,000 at 9 months of employment;  $1,750 at 12 months of employment. *New Applicants Only*- Accountable for the overall cleanliness and presentation of the entire property.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Performs duties to clean and sanitize areas of the property.- Responsible for cleaning of blood spills and bodily fluids.- Maintains ongoing awareness of safety and responds to emergencies accordingly.- Cleans and maintains offices, hallways, lobbies, lounges, restrooms, elevators, stairways, escalators, slot machines, table games, and other areas.- Keeps storage rooms clean and organized.- Replenishes restroom supplies. - Sweeps, mops, and vacuums floors.
Job ID
2021-80229
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino Joliet
Job Locations US-OH-Youngstown
- Operating carpet shampooer and buffer - Going up in the high lift to clean ceiling fixtures - Recognizing and ensuring appropriate chemicals are used when cleaning and mixing appropriate chemicals - Moving furniture and cleaning of assigned areas - Maintaining and cleaning machines after use - Reporting any problems to Supervisor - Adhering to all company policies and procedures - Mopping, scrubbing, rinsing and polishing hard floors - Moving, rearranging and cleaning furniture - Operating and controlling all mechanical equipment including rotary machines, blowers and backpack vacuums - Providing exceptional Red Carpet Customer Service to all guests - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-82860
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-MI-Detroit
This position is responsible for the outside/grounds cleanliness and/or heavy duty cleaning inside casino. inside casino duties include marble and hardwood floor cleaning, high dusting of ledges, general cleaning of restrooms, and carpet shampooing. Outside duties consist of upkeep of all areas around the Greektown Casino-Hotel property.   Essential Functions   - Maintain the highest standards to ensure the quality and the cleanliness in the casino and other required areas - Keep marble and hardwood floors polished and cleaned - Shampoo assigned carpeted areas as assigned - Utilization of specialty equipment to dust high areas - Able to operate lift for high dusting - Deep cleaning of restrooms as assigned - Maintain cleanliness of Greektown Casino-Hotel parking structure - Maintain all grounds/outside entrances leading to casino and other required areas - Maintain equipment and supplies in an orderly manner as instructed by leadership - Report maintenance needs to the EVS team leader on duty - Report emergency repairs or situations to the EVS team leader on duty - Other job-related duties as assigned
Job ID
2021-78590
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Greektown Casino Hotel
Job Locations US-IL-Joliet
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Perform functions to monitor daily activities, provide training and coaching of the environmental services personnel in a professional manner in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.- Supervise and coordinate the day to day activities of workers engaged in cleaning and maintaining premises.- Inspect assigned areas in order to provide feedback to management and team members on the cleanliness and maintenance of those areas against standards.- Provide encouragement, set high expectations, and set proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.   - Train team members in established methods and procedures and update all team members on new policies and procedures.- Responsible to supervise team members engaged in work activities of the various Operation areas.- Create maintenance requests by filling out work orders.- Control and account for all housekeeping keys as per standards.- Review workflow, staffing levels, and assign work to staff.- Conduct/monitor daily shift meetings with staff to communicate marketing promotions, company news updates and policy/procedure changes.- Investigate and help resolve guest complaints or concerns in accordance with company and departmental policies and procedures.- Delegate emergency and non-emergency calls of housekeeping as needed.- Conduct daily performance reviews for all areas through hands on supervision.- Monitor attendance and take corrective action as needed.- Schedule department staff for proper coverage in all areas according to business needs.- Administer frontline reviews.- Motivate top performance through positive coaching and administer corrective counseling when necessary.- Inventory departmental supplies/uniforms and requisition as needed for all areas.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Other duties as assigned.
Job ID
2021-82991
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Alton
- Cleans lobbies, lounges, rest rooms, corridors, elevators, stairways, ramps, Prom areas, and patron parking lot. - Machine sweeps, mops, scrubs, waxes, and polishes floors. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture.  Washes walls, ceiling, and woodwork. - Washes window glass, door panels, and sills. - Cleans wall and ceiling fixtures. - Empties wastebaskets and empties and cleans ashtrays.- Transports trash and waste to disposal area. - Replenishes restroom supplies. - Responds to calls for Housekeeping problems (i.e., broken glass, spills, backups, etc.). - Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service. - Complies with company policies, all state and federal regulations, and internal controls as relates to this position.
Job ID
2021-78242
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Argosy Casino Alton
Job Locations US-MS-Vicksburg
- Resolves VIP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner. - Develops relationships with VIP players to grow VIP player base and increase company revenues by assuring customer retention and repeat business. - Attracts and manages VIP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests. - Devotes significant time to being visible and available on the casino floor in order to meet and greet VIP guests during individual visits, as well as during special events. - Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Utilizes telemarketing, correspondence, referrals, email, and events to solicit high-value players and grow existing business. - Achieves departmental sales and growth goals. - Develops in-house invitation lists for special events and other significant hosting events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems. - Establishes a direct line of communication with all service departments for the purpose of caring for high-value players. - Monitors patron activity and profitability of all assigned VIP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed. - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts. - Provides professional representation on behalf of the company at internal and external meetings and events. - Ensures interactions with internal and external guests follow the guidelines of the customer service program. - Adheres to all Corporate and local policies, procedures, and operating guidelines. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all company matters.
Job ID
2021-81687
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-OH-Toledo
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Resolves VIP guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationships with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages VIP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Devotes significant time to being visible and available on the casino floor in order to meet and greet VIP guests during individual visits, as well as during special events. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.- Utilizes telemarketing, correspondence, referrals, email, and events to solicit high value players and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Monitors patron activity and profitability of all assigned VIP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of the customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
Job ID
2021-80896
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Toledo
Job Locations US-IL-Joliet
- Enhances the growth of revenues through the development of our customer base. - Develops relationships with ViP players to grow ViP player base and increase Company revenues by assuring customer retention and repeat business. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Attracts and manages ViP customers through weekly telemarketing and in-person contact on the casino floor. - Devotes significant time being visible and available on the casino floor in order to meet and greet ViP guests during individual visits as well during special events. - Resolves ViP guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. - Exercises discretion to provide ViP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. - Utilizes telemarketing, correspondence, referrals, email, and events to solicit high value players and grow existing business. - Utilizes Sales Force (CMS) tracking for all player contacts and profile preferences; completes task requirements in a timely manner. - Regularly reviews assigned database of customers and updates/maintains contact information, preferences, and correspondence in the assigned CRM software. - Reviews all monthly metrics with Manager and sets quarterly goals. - Creates daily, weekly, and monthly plans and adjusts appropriately to meet all deadlines, measurable objectives, and achieve departmental sales and growth goals. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Develops in-house invitation lists for special events and other significant hosting events. - Participates in off-site and on-site special events, promotions, and outings. - Provides professional representation on behalf of the Company at internal and external meetings and events. - Monitors patron activity and profitability of all assigned ViP players. - Proactively greets all ViP customers on property and maximizes the efficiencies defined by the player management software and contact program. - Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Establishes a direct line of communication with all service departments for the purpose of caring for high value players and maintains open communication with the Director of Player Development and Senior Executive Host. - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow Hosts. - Ensures compliance and has a strong understanding of the internal Control System (iCS) and the Minimum internal Control Standards (MiCS) relevant to the Marketing department, and reports potential issues to management. - Understands and adheres to all Corporate and local policies, procedures, operating guidelines, and Marketing department standards. - Displays the ability to be a team player and interfaces with other departments to develop key relationships to ensure maximum efficiency in completing job tasks. - Maintains up-to-date knowledge of property products, promotions, and events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards to create a fun and entertaining experience for our guests and team members. - Maintains a positive attitude, a passion for their duties, and is a team player at all times. - Attends all required meetings. - Other duties as assigned.
Job ID
2021-81685
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Joliet
Job Locations US-LA-Baton Rouge
- Directly host high-end guests and maintain player development accounts to ensure regular contact with guests in order to build guest loyalty.- Circulate casino floor meeting new guests and greeting familiar guests by name to develop player base; encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers.- Develop player base by promoting mychoice Club to qualified gaming guests; invite guests to utilize the amenities of the club in order to develop customer loyalty.- Award customer complimentaries based on gaming action and program guidelines.- Coordinate guest visits including meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.- Assist in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on customer satisfaction.- Contact guests by calling, writing or making personal visits to increase trip frequency.- Attend off property functions as a representative of the company in order to entertain or assist guests as required.- May act as a mentor to casino hosts and provide guidance on player development practices.- Oversee and coordinate guest limo and shuttle services to ensure timely guest pick up and drop off schedules.
Job ID
2021-80385
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-CO-Black Hawk
- Responsible for supervising all Stewarding staff and the overall daily management of a designated shift. - Ensures cleanliness standards meet established guidelines in all Food & Beverage outlet kitchens.- Responsible for maintenance of cost control methods and procedures by monitoring consistent pars and inventory of supplies.- Responsible for the development, implementation, and management of operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Maintains established quality assurance procedures to ensure acceptable health department and customer service standards in Stewarding department.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79732
Starting Salary
USD $55,000.00/Yr.
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.
Job ID
2021-82209
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet

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