Penn National Gaming, Inc.

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Search Results Page 12 of 29

Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages.- Gives cash refunds or credit memorandums as directed by Supervisor/Manager.- Coordinates and controls the flow of the restaurant.- Assigns stations to servers and bus persons.- Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.- Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
Job ID
2020-75205
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Maintains strict confidentiality in all company matters.
Job ID
2020-74574
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-WV-Charles Town
- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.- Print owner audit report before races begin.- Distribute checks.- Record race results on scale sheet for each race when results are called in by the Racing office.- Verify horse claims by checking owners account balances, checking for spelling, verifying licenses and proper signatures of owner or authorized agent, and verifying time stamp.- Enter race results for each race including jockey or owner changes, scratches, double jockey mounts, claims, etc.- Enter nominations, start and entry fees, lasix and paddock fee.- Take deposits and prepare deposits.  Take deposits to Cage.  Request proper documentation for possible 8300’s when required.- Approve and verify check requests, and transfers.- Enter transfers and photo requests from photographer.- Calculate and enter purse redistributions.- Handle end of month reports including photographer, WV breeders, jockey guild, special requested statements and all account summaries. Issue checks and/or bill horseman with outstanding accounts as required.- Print and post checks.- Produce jockey payroll statements.- Verify all entries using batch balance sheets and print final posting.- Print end of year statements and 1099's and mail out.- Answer all customer account inquiries in a timely manner.- Ability to handle multiple tasks in a possibly high pressure environment, including, but not limited to, answering the telephone, in person questions, and mail correspondence.
Job ID
2020-75557
Category
Racing
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-IL-Joliet
- Performs duties to greet and seat guests, takes reservations, and assists guests with special needs. - Reviews current guest seating assignments and seats new guests according to seating system in each station. Anticipates guests coming in and has this information before greeting each guest.- Greets guests by name whenever possible, makes guest feel welcome, sincerely conveys appreciation for choosing to dine with us, and ushers to the appropriate table.- Inputs necessary date into seating system and adheres to seating system recommendations.- Assists staff in duties as requested.- Assists guest with special requests or needs.- Monitors restaurant operations, notifying the supervisor of problems, needs, or guest comments.- Ensures menus are clean and contain appropriate panels and information.- Ensures light levels, music levels, and temperature levels are perfect and adjusts accordingly.- Offers a sincere send off to each guest (“Good night, thank you for coming in,”“Good luck”) and welcomes them back (“Come back soon”).- Other duties as assigned.
Job ID
2020-75727
Position Type
Regular Part-Time
Casino Property
Hollywood Casino Joliet
Job Locations US-LA-Baton Rouge
- Provide especially timely & knowledgeable service; Always find solutions to guests’ problems. Use the guest’s name when appropriate.- Greet and seat guests at tables according to guest preference and table availability.- Provide guests with menus and inform guests of restaurant specials and feature items.- Coordinate with food servers, bus persons and other restaurant personnel in providing guest service.- Operate electronic cash register system to accurately and immediately account for payment transactions and transports monies to and from the main credit cage.- Keep cash register and host area stocked with necessary equipment, forms and supplies.- Ensure dining and serving areas are set up and maintained according to standard.
Job ID
2020-74513
Category
Food and Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Harvey
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages.- Gives cash refunds or credit memorandums as directed by Supervisor/Manager.- Coordinates and controls the flow of the restaurant.- Assigns stations to servers and bus persons.- Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.- Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
Job ID
2020-75701
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Boomtown New Orleans
Job Locations US-LA-Baton Rouge
- Provide especially timely & knowledgeable service; Always find solutions to guests’ problems. Use the guest’s name when appropriate.- Greet and seat guests at tables according to guest preference and table availability.- Provide guests with menus and inform guests of restaurant specials and feature items.- Coordinate with food servers, bus persons and other restaurant personnel in providing guest service.- Operate electronic cash register system to accurately and immediately account for payment transactions and transports monies to and from the main credit cage.- Keep cash register and host area stocked with necessary equipment, forms and supplies.- Ensure dining and serving areas are set up and maintained according to standard.
Job ID
2020-75290
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-IN-East Chicago
- Answers guest questions about Ameristar East Chicago restaurants, including operating hours, and answers general questions about property, facility, and services.- Remains current with restaurant beer menu, including styles descriptions. Recommends and assists guests with appropriate pairings.- Suggests signature cocktails to guests to increase revenue.- Familiar with restaurant food menu, including description, price, and add-ons, and is able to assist guests with alcohol pairing.- Keeps entry area and To-Go counter clean and organized.- Works in cooperation with other service personnel to provide a high quality of service. Assists as required in table maintenance and cleans when necessary.- Greets and seats guests at tables according to guest preference and table availability.- Informs guests of restaurant specials, feature items, and personal favorites.- Accurately obtains food and beverage To-Go orders from guest, ensuring orders are complete and in accordance with company To-Go procedures.- Keeps reservation system, host area, and To-Go counter stocked with necessary equipment, forms, and supplies.- Ensures dining and serving areas are set up and maintained according to standard.- Accurately accounts for and collects payment for all food and beverage orders through POS system in a timely manner.- Participates in liquor glassware removal, ensuring compliance with all Indiana Gaming Commission and Indiana Alcohol and Tobacco Commission regulations.- Provides responsible alcohol service according to established guidelines.- Maintains complete knowledge of table/seat/station numbers, hours of operations, and proper table set-up.- Must maintain proper uniform requirements of the position, including wearing special event uniforms provided for Holidays and other special occasions deemed by management.- Assists as requested with special events on and off property.- Observes and adheres to Health Department regulations regarding food handling, storage, and cleanliness of work environment.- Attends all company/restaurant training programs as they are scheduled.- Maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Completes opening, closing, and other side duties as assigned.- Collects and accurately reports tips at the end of the assigned shift.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.
Job ID
2020-75877
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Answers guest questions about Ameristar East Chicago restaurants, including operating hours, and answers general questions about property, facility, and services.- Remains current with restaurant beer menu, including styles descriptions. Recommends and assists guests with appropriate pairings.- Suggests signature cocktails to guests to increase revenue.- Familiar with restaurant food menu, including description, price, and add-ons, and is able to assist guests with alcohol pairing.- Keeps entry area and To-Go counter clean and organized.- Works in cooperation with other service personnel to provide a high quality of service. Assists as required in table maintenance and cleans when necessary.- Greets and seats guests at tables according to guest preference and table availability.- Informs guests of restaurant specials, feature items, and personal favorites.- Accurately obtains food and beverage To-Go orders from guest, ensuring orders are complete and in accordance with company To-Go procedures.- Keeps reservation system, host area, and To-Go counter stocked with necessary equipment, forms, and supplies.- Ensures dining and serving areas are set up and maintained according to standard.- Accurately accounts for and collects payment for all food and beverage orders through POS system in a timely manner.- Participates in liquor glassware removal, ensuring compliance with all Indiana Gaming Commission and Indiana Alcohol and Tobacco Commission regulations.- Provides responsible alcohol service according to established guidelines.- Maintains complete knowledge of table/seat/station numbers, hours of operations, and proper table set-up.- Must maintain proper uniform requirements of the position, including wearing special event uniforms provided for Holidays and other special occasions deemed by management.- Assists as requested with special events on and off property.- Observes and adheres to Health Department regulations regarding food handling, storage, and cleanliness of work environment.- Attends all company/restaurant training programs as they are scheduled.- Maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Completes opening, closing, and other side duties as assigned.- Collects and accurately reports tips at the end of the assigned shift.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.
Job ID
2020-75878
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-LA-Baton Rouge
- Provide especially timely & knowledgeable service; Always find solutions to guests’ problems. Use the guest’s name when appropriate.- Greet and seat guests at tables according to guest preference and table availability.- Provide guests with menus and inform guests of restaurant specials and feature items.- Coordinate with food servers, bus persons and other restaurant personnel in providing guest service.- Operate electronic cash register system to accurately and immediately account for payment transactions and transports monies to and from the main credit cage.- Keep cash register and host area stocked with necessary equipment, forms and supplies.- Ensure dining and serving areas are set up and maintained according to standard.
Job ID
2020-74918
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages.- Gives cash refunds or credit memorandums as directed by Supervisor/Manager.- Coordinates and controls the flow of the restaurant.- Assigns stations to servers and bus persons.- Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
Job ID
2020-75693
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-WV-Charles Town
- Supervises, assigns work tasks, and coordinates activities of Dining Room personnel to provide fast and courteous service to guests.- Greets guests with a sincere and friendly welcome, escorts them to tables, introduces server, and provides menus.- Adheres to concessions and beverage policies.- Schedules dining reservations and arranges parties or special services for diners.- Communicates guests’ comments and concerns to management.- Inspects Dining Room serving stations for neatness and cleanliness, and requisitions table linens and other Dining Room supplies for tables and serving stations.- Assists in table clears and resets.- Collects payment from customers, when necessary or directed by Room Manager.- Totals receipts at end of shift to verify sales and clears cash register.- Completes any task assigned by Dining Room Manager, supervisor, Chef, or Maitre D’.
Job ID
2020-75077
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-OH-Toledo
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant- Seating guests in restaurant as per specified rotation requirements- Maintaining proper seating and reservation documentation- Monitoring restaurant for table availability- Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards- Assisting wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required- Completing all assigned closing duties at end of shift- Knowing and promoting current casino events and programs and can give guests directions to all casino areas- Thanking customers, inviting them back, wishing them luck and making it easy for them to get back in play
Job ID
2020-75260
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-MO-St. Louis
- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g., identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters all reservations into the computer system according to departmental policy and procedure.- Provides information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.- Remains current on all casino activities and assists guests with all inquiries.- Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.- Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.- Responsible for the control of safe deposit transactions.- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75764
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
River City
Job Locations US-MO-St. Louis
- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g., identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters all reservations into the computer system according to departmental policy and procedure.- Provides information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.- Remains current on all casino activities and assists guests with all inquiries.- Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.- Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.- Responsible for the control of safe deposit transactions.- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75339
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
River City
Job Locations US-IN-Lawrenceburg
- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g., identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters all reservations into the computer system according to department policy and procedure.- Provides information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.- Remains current on all casino activities and assists guests with all inquiries.- Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.- Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.- Responsible for the control of safe deposit transactions.- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74970
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-LA-Bossier City
- Checks in and checks out guests while providing the highest level of customer service possible. Maintains a courteous and professional manner at all times.- Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Must obtain proper authorization.- Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping.- Handles guest problems or complaints in a courteous and professional manner.- Must have strong communication and organizational skills. Ability to take direction.- Maintains knowledge of hotel, casino, outlet, and community events.- Answers, records, and processes all guest calls, messages, requests, questions, and concerns.- Assumes ownership of positively influencing the guest experience.- Contacts appropriate individuals or departments as necessary to resolve customer’s requests.- Reviews memos and documents pertinent information.- Recruits assistance of hotel manager in unique situations.- Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests).- Follows all company policies and procedures.- Must maintain a professional and clean appearance.- Speaks with others in professional language and can prepare and review written documents completely.- Maintains and develops a positive working relationship with fellow team members, management, and executive staff.- Assists additional hotel departments as needed.
Job ID
2020-74754
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Margaritaville Resort Casino
Job Locations US-WV-Charles Town
- Registers guests into the hotel in a friendly, courteous, and helpful manner and completes Guest Courtesy Calls 10-15 minutes following every guest check in. - Checks guests out of the hotel; processes customer payments according to established policies and procedures. - Prepares for group check in and out and VIP arrivals; becomes informed of events/functions in the hotel during the shift. - Coordinates with Housekeeping and Maintenance on arriving VIP’s, special requests, etc. - Arranges for guest requests to be met prior to guest arrivals (i.e., rollaway beds, ground floor, cribs, etc.) and follows up on all guest requests personally to ensure hotel staff completed them to the guests’ satisfaction. - Thoroughly knowledgeable in Player’s Choice Program and delivers attentive service and recognition to all Player’s Choice members. - Enrolls guests into Player’s Choice Program and issues embossed Player’s Club cards as requested. - Assists guests with luggage storage and rooming guests as requested. - Assists maintaining, stocking, and conducting inventory of the Market Place Shop – sells items to guests and customers and assists in maintaining well-stocked merchandising displays. - Completes shift checklist tasks, such as processing expected departures, pre-blocking guests, credit check, and no-post report. - Responds to guest requests promptly and courteously and resolves minor guest complaints to the satisfaction of the customer; informs leadership of major problems, complaints, disturbances, or unhappy guests. - Books guest reservations via telephone and fax. - Promotes hotel services, facilities, and outlets; provides guests with information such as local attractions and directions to increase satisfaction. - Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit; posts all charges; completes cashier’s report, prepares deposit, and counts cashier bank. - Issues, controls, and releases guest safe-deposit boxes. - Thoroughly knowledgeable in Emergency Procedures.and Crisis Communications material. - Provides a professional image at all times through appearance and dress. - Follows company policies and procedures. - Delivers Guest faxes, mail, and packages as required. - Actively supports and participates in HCCTR Programs. - Other duties as assigned.
Job ID
2020-75932
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Registers guests into the hotel in a friendly, courteous, and helpful manner and completes Guest Courtesy Calls 10-15 minutes following every guest check in. - Checks guests out of the hotel; processes customer payments according to established policies and procedures. - Prepares for group check in and out and VIP arrivals; becomes informed of events/functions in the hotel during the shift. - Coordinates with Housekeeping and Maintenance on arriving VIP’s, special requests, etc. - Arranges for guest requests to be met prior to guest arrivals (i.e., rollaway beds, ground floor, cribs, etc.) and follows up on all guest requests personally to ensure hotel staff completed them to the guests’ satisfaction. - Thoroughly knowledgeable in Player’s Choice Program and delivers attentive service and recognition to all Player’s Choice members. - Enrolls guests into Player’s Choice Program and issues embossed Player’s Club cards as requested. - Assists guests with luggage storage and rooming guests as requested. - Assists maintaining, stocking, and conducting inventory of the Market Place Shop – sells items to guests and customers and assists in maintaining well-stocked merchandising displays. - Completes shift checklist tasks, such as processing expected departures, pre-blocking guests, credit check, and no-post report. - Responds to guest requests promptly and courteously and resolves minor guest complaints to the satisfaction of the customer; informs leadership of major problems, complaints, disturbances, or unhappy guests. - Books guest reservations via telephone and fax. - Promotes hotel services, facilities, and outlets; provides guests with information such as local attractions and directions to increase satisfaction. - Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit; posts all charges; completes cashier’s report, prepares deposit, and counts cashier bank. - Issues, controls, and releases guest safe-deposit boxes. - Thoroughly knowledgeable in Emergency Procedures.and Crisis Communications material. - Provides a professional image at all times through appearance and dress. - Follows company policies and procedures. - Delivers Guest faxes, mail, and packages as required. - Actively supports and participates in HCCTR Programs. - Other duties as assigned.
Job ID
2020-74981
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-MO-St. Louis
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the House Person with department projects, as needed.- Maintains strict confidentiality in all company matters.
Job ID
2020-75005
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
River City

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