Penn National Gaming, Inc.

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Job Locations US-PA-Grantville
- Operate and maintain power equipment and vehicles in a safe manner, including lawn mowers, blowers, sweepers, etc. - Cut and trim grass, turn and add mulch, plant flowers and bushes, fertilize and seed, etc. - Remove dead trees and limbs, clear brush and debris, as necessary. - Pick up trash and empty trash receptacles around property, including parking garage. - Assist with site trash disposal and recycling programs, including maintainance of trash disposal areas. - Become an essential member of the casino snow removal team. Must be available for ice and snow removal activities. - Assist tasks related to roads or outside areas of the casino as needed such as installing signage, power washing wall and floor, entrances, etc. - Place stone and rocks in drainage areas and set up stone landscape areas, as necessary. - Assist the track maintenance team in the process of maintaining the track and barn area, as necessary. - Assist the maintenance team inside the buildings with repairs and maintenance to the casino, as necessary. - Assist with other laborer activities or staff maintenance duties as directed by the management team.
Job ID
2021-82033
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Greet guests with a warm verbal greeting and eye contact per Hollywood Casino's Red Carpet Customer Service training and provide prompt seating. - Establish rapport with guests and thank them for their patronage in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.   - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary.  - Verify reservation, if required, before seating guests. - Advise guests of waiting time and recommend beverage outlets. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Knowledge of all daily specials and featured menu items and their preparation. - Handle any guest complaints and resolve them quickly and courteously. - Attendance at any pre-shift meetings. - Maintain communication with kitchen regarding "86 board" and availability of featured items. - Complete knowledge of all menu items and how each item is prepared. - Knowledge of and strict adherence to PLCB and RG standards and RAMP. - General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc. - Collect payment and complete transactions through efficient use of POS system when needed to assist servers. - Keep work area neat and clean in accordance with all PA Department of Health standards. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations.
Job ID
2021-82104
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for the washing all dishes, glassware, silver, kitchen ware, and utensils, cleaning of all equipment, floor mats, floors in all kitchen areas, and walls, where applicable. - Responsible for cleaning floors, mats, and hallways in back of house in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Perform daily cleaning projects as directed by supervisors. - Clean all floor mats. - Sweep, scrub, and mop all kitchen floors and walls to remove food, debris, and grease. - Clean behind and under all equipment. - Maintain hood vent system, ovens, and cleaning of equipment. - Clean and sanitize all counters, shelves, and garbage cans. - Become well-versed in all ware washing equipment operation and maintenance. - Report all equipment malfunctions to appropriate supervisor. - Responsible for proper storage of all equipment (china, glass, silver, cooking equipment, and utensils). - Ensure that all F&B venues are cleaned to Health Department Standards. - Assist other venues with cleaning projects or supplying them with proper supplies. - Organize and store remaining chemicals and supplies in proper places. - Dispose of trash and rags to appropriate areas.
Job ID
2021-78964
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- ResponsIble for the washIng all dIshes, glassware, sIlver, kItchen ware, and utensIls, cleanIng of all equIpment, floor mats, floors In all kItchen areas, and walls, where applIcable. - ResponsIble for cleanIng floors, mats, and hallways In back of house In order to assIst In reachIng profItabIlIty, guest satIsfactIon, workforce strength, and complIance goals.� - Perform daIly cleanIng projects as dIrected by supervIsors. - Clean all floor mats. - Sweep, scrub, and mop all kItchen floors and walls to remove food, debrIs, and grease. - Clean behInd and under all equIpment. - MaIntaIn hood vent system, ovens, and cleanIng of equIpment. - Clean and sanItIze all counters, shelves, and garbage cans. - Become well-versed In all ware washIng equIpment operatIon and maIntenance. - Report all equIpment malfunctIons to approprIate supervIsor. - ResponsIble for proper storage of all equIpment (chIna, glass, sIlver, cookIng equIpment, and utensIls). - Ensure that all F&B venues are cleaned to Health Department Standards. - AssIst other venues wIth cleanIng projects or supplyIng them wIth proper supplIes. - OrganIze and store remaInIng chemIcals and supplIes In proper places. - DIspose of trash and rags to approprIate areas.
Job ID
2020-76652
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Prepare and cook food products accordIng to standard recIpes. - Transport, dIsh up, plate, and present food products for, menus to Include varIous cookIng methods such as broIlIng, roastIng, sauteIng, poachIng, braIsIng, boIlIng, and a la mInute cookIng In order to assIst In reachIng profItabIlIty, guest satIsfactIon, workforce strength, and complIance goals.� - Prepare, expedIte, monItor, replenIsh, and/or transport meats, vegetables, soups, sauces, and other food Items as IndIcated by productIon sheets.� - Report to Sous Chef at start of shIft to receIve InstructIons as daIly specIals or menu changes. - Arrange mIse en place accordIng posted InstructIons and menu requIrements.� - CommunIcate statIon needs, waste, and dIscrepancIes wIth ImmedIate supervIsor.� - As dIrected by supervIsor, prepare and present menu Items accordIng to recIpe specIfIcatIon and presentatIon photo.� - AssIst In other areas of kItchen as dIrected by Sous Chef.� - Interact wIth guests and coworkers In a professIonal, courteous manner.� - MaIntaIn a clean and sanItary work area at all tImes.� - Perform other dutIes as assIgned by supervIsor.
Job ID
2020-76673
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Manage and monitor inventory levels and balance the kiosks for a specific shift. - Receive checks and complete deposits manually or electronically to outside banking institution. - Execute requirements for verification and transfer of drops from the soft count room. - Receive and process unclaimed jackpots in accordance with iCS, State, and Federal requirements. - Receive and account for all inventory items. - Review inventory items received for accuracy and completeness. - Communicate status of fluctuating cash levels to appropriate management. - May function as a Player Services Cage Cashier as necessary.  However, may not function as both a Main Bank Cashier and a Player Services Cage Cashier within a single gaming day.
Job ID
2021-82272
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Providing a “Wow” experience for every guest, every time, per the Red Carpet Customer Service Program. - Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations. - Demonstrates proficiency in AS400 menus, internal Controls, ACSC system, departmental policies/procedures, Federal Title 31 regulations, and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino. - Serves as property ambassador and has solid overall knowledge of the property, including the casino. - Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
Job ID
2021-82547
Position Type
Regular Part-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Providing a “Wow” experience for every guest, every time, per the Red Carpet Customer Service Program. - Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations. - Demonstrates proficiency in AS400 menus, internal Controls, ACSC system, departmental policies/procedures, Federal Title 31 regulations, and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino. - Serves as property ambassador and has solid overall knowledge of the property, including the casino. - Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
Job ID
2021-77938
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for cleaning and maintenance of beverage stations and beverage equipment in accordance with Pennsylvania Department of Health Standards and Hollywood Casino standards in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Responsible for cleaning of beverage areas in assigned restaurant bar stations and service bar stations. - Provide and replenish beverage stock and supplies. - Remove empty bottles and trash. - Prepare necessary fruit for use as garnishes. - Responsible for receiving, issuing, and keeping necessary records of liquor supplies. - Serve as backup for Bartender when necessary. - Promote outstanding guest service on a continual basis. - Responsible for maintaining a regular and consistent attendance record. - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation.
Job ID
2021-82103
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for cleaning and maintenance of beverage stations and beverage equipment in accordance with Pennsylvania Department of Health Standards and Hollywood Casino standards in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Responsible for cleaning of beverage areas in assigned restaurant bar stations and service bar stations. - Provide and replenish beverage stock and supplies. - Remove empty bottles and trash. - Prepare necessary fruit for use as garnishes. - Responsible for receiving, issuing, and keeping necessary records of liquor supplies. - Serve as backup for Bartender when necessary. - Promote outstanding guest service on a continual basis. - Responsible for maintaining a regular and consistent attendance record. - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation.
Job ID
2021-78570
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Perform to exceptional high standards the cleaning duties in public and back of house areas, as assigned, in order to achieve the cleanest, most confortable experience for our guest and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.   - Sweep and vacuum carpets and floors.  - Mop floors.  - Dust and polish fixtures, furniture, and flooring.  - Clean windows and doors.  - Wash and wipe down of stairwells, base boards, walls, waste cans, and other items as assigned.  - Remove trash cans and debris.  - Responsible for prompt attention to cleaning up spills or accidents or debris.  - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and fortHRight with information about our property and services.  - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
Job ID
2021-82240
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Perform to exceptional high standards the cleaning duties in public and back of house areas, as assigned, in order to achieve the cleanest, most comfortable experience for our guest and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Sweep and vacuum carpets and floors.- Mop floors. - Dust and polish fixtures, furniture, and flooring. - Clean windows and doors. - Wash and wipe down of stairwells, base boards, walls, waste cans, and other items as assigned. - Remove trash cans and debris. - Responsible for prompt attention to cleaning up spills or accidents or debris. - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services. - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
Job ID
2021-78067
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Ensure all public areas are cleaned and maintained on the night shift.   - Ensure employee and patron satisfaction is achieved through teamwork.   - Perform to exceptional high standards the cleaning duties in public and back of the house areas, as assigned, in order to achieve the cleanest, comfortable experience for our guests and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform general cleaning duties in public areas of the Casino Facility. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, elevators, escalators, and back-of-house employee locations (e.g., locker rooms, administrative offices, etc.). - Carpet cleaning in halls and corridors, unobstructed, and obstructed spaces by cleaning edges, spot cleaning, and shampooing with specialized equipment, as directed.  - Clean hard floor surfaces in halls and corridors, unobstructed, and obstructed spaces by dust mopping, wet mopping and rinsing, using equipment as directed.  - Perform dusting and polishing duties on slot machines, artwork, pictures, walls, columns, stairwells, baseboards, waste cans, furniture, and fixtures to the highest established standards.  - Perform cleaning duties on windows and doors while utilizing tools to achieve established high standards.  - Remove all trash and debris; clean all trash cans in assigned zone areas.  - Prompt attention to cleaning up spills or accidents or debris.  - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and fortHRight with information about our property and services.  - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
Job ID
2021-82241
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Must be able to perform efficiently and accurately in a high-volume venue. - Must possess extensive bartending background and updated knowledge on current cocktails. - Responsible for beverage service for guests or beverage/food servers in the assigned venue. - Greets guests warmly and promptly with eye contact and enthusiasm per our "Red Capret Customer Service" guidelines while providing quick and efficient service. - Establish rapport with guests and create a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce, strength, and compliance goals. - Establish a pleasant rapport with internal and external guests. - Knowledge of and strict adherence to PLCB and RG standards. - Thorough knowledge of alcoholic and non-alcoholic beverages and their proper preparation, and ongoing knowledge of new drink trends. - Responsible for mixing and serving beverages directly to bar patrons as well as in a service station capacity to beverage/food servers as venue requires. - Accurate and efficient use of POS system. - Track usage and inventory and order stock to maintain established pars. - Maintain awareness of guest alcohol intake following RAMP guidelines. - Keep work area neat and clean in accordance with all PA Department of Health standards. - At end of shift restock station for start of next shift. - Maintain well-groomed appearance in accordance with Food & Beverage Grooming Standards at all times. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations. - Declare tips through time and attendance system at the end of each shift.
Job ID
2021-82097
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Must be able to perform efficiently and accurately in a high-volume venue. - Must possess extensive bartending background and updated knowledge on current cocktails. - Responsible for beverage service for guests or beverage/food servers in the assigned venue. - Greets guests warmly and promptly with eye contact and enthusiasm per our "Red Capret Customer Service" guidelines while providing quick and efficient service. - Establish rapport with guests and create a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce, strength, and compliance goals. - Establish a pleasant rapport with internal and external guests. - Knowledge of and strict adherence to PLCB and RG standards. - Thorough knowledge of alcoholic and non-alcoholic beverages and their proper preparation, and ongoing knowledge of new drink trends. - Responsible for mixing and serving beverages directly to bar patrons as well as in a service station capacity to beverage/food servers as venue requires. - Accurate and efficient use of POS system. - Track usage and inventory and order stock to maintain established pars. - Maintain awareness of guest alcohol intake following RAMP guidelines. - Keep work area neat and clean in accordance with all PA Department of Health standards. - At end of shift restock station for start of next shift. - Maintain well-groomed appearance in accordance with Food & Beverage Grooming Standards at all times. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations. - Declare tips through time and attendance system at the end of each shift.
Job ID
2021-82098
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Security Officer/Fire Command Specialists are employed to protect property, life, enforce safety regulations, and monitor life safety equipment and reporting systems. - Make daily and weekly inspections of safety conditions in the complex and make the necessary notifications of departments to take corrective action in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Monitor life safety equipment in the Fire Command Center.- Conduct inspections, in accordance with procedures, to ensure equipment, i.e., smoke detectors and fire extinguishers, are in proper working order.- Responsible for monitoring the main employee/service entrance to the complex and for ensuring that only individuals with the appropriate authorization or credentials enter the back of the house area.- May be responsible for issuing temporary access credentials to vendors and other visitors.- Watch for and conduct timely reporting of irregularities such as fire hazards, leaking water pipes, and blocked egress corridors.- Keep accurate daily logs of alarms received in the Fire Command Center.- Keep daily logs of notifications for abatement of fire and safety hazards.- Maintain key management logs for the complex.- Must have a thorough understanding and knowledge of basic fire fighting techniques (use of a fire extinguisher).- With care and professionalism, must be able to interact with guests and employees in a calm manner during a fire emergency.- Perform and complete all duties necessary to comply with PGCB mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation, inspection, cancellation, and destruction, re-issuance of poker cards, and transporting locked chip carriers and documents to and from the Chip Bank.- Assist as a Security Officer when necessary.
Job ID
2020-74408
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Officers are employed to protect property and life and enforce safety regulations by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform and complete all duties necessary to comply with PGCB mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation, inspection, cancellation, and destruction, re-issuance of poker cards, and transport of locked chip carriers and documents to and from the Chip Bank. - through alertness, diligence, specified procedures, and proactive attention to potential danger and security risks, the Security Officer shall protect our guests, our property, and our staff from harm or loss. - Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned Security post, in order to oversee the comfort, safety, and security of our guests. - Examine various points of entry to determine that they are secure. - Conduct inspections, in accordance with procedures, to ensure equipment and facilities are in a safe condition. - Watch for and conduct timely reporting of irregularities such as fire hazards, leaking water pipes, and security doors left unlocked to the appropriate authority. - Guard against theft of company property. - Greet all guests and staff in a positive, friendly, and professional manner. - Regulate vehicle and pedestrian traffic at plant entrance to maintain orderly flow, as directed. - With care and professionalism, ensure compliance of Hollywood Casino's responsibility to prevent over-consumption of alcohol.
Job ID
2021-83753
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Officers are employed to protect property and life and enforce safety regulations by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform and complete all duties necessary to comply with PGCB mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation, inspection, cancellation, and destruction, re-issuance of poker cards, and transport of locked chip carriers and documents to and from the Chip Bank. - through alertness, diligence, specified procedures, and proactive attention to potential danger and security risks, the Security Officer shall protect our guests, our property, and our staff from harm or loss. - Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned Security post, in order to oversee the comfort, safety, and security of our guests. - Examine various points of entry to determine that they are secure. - Conduct inspections, in accordance with procedures, to ensure equipment and facilities are in a safe condition. - Watch for and conduct timely reporting of irregularities such as fire hazards, leaking water pipes, and security doors left unlocked to the appropriate authority. - Guard against theft of company property. - Greet all guests and staff in a positive, friendly, and professional manner. - Regulate vehicle and pedestrian traffic at plant entrance to maintain orderly flow, as directed. - With care and professionalism, ensure compliance of Hollywood Casino's responsibility to prevent over-consumption of alcohol.
Job ID
2021-81279
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Prepares and follows audit programs to conduct audits.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Performs observations and analysis of departmental procedures to ensure compliance and operational efficiencies are consistent with pre-established guidelines.- Recommends and implements alternative procedures to enhance operations.- Recommends improvements to procedures, operational efficiencies and continued compliance.- Identifies weaknesses in audit findings and recommends solutions.- Completes audit files with working papers referenced to the audit programs.- Liaises with external auditors to communicate information and resolve problems.- Presents audit issues to Manager for the development of reports and recommendations.- Maintains audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Analyzes data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations and management plans, policies or procedures.- Assists in planning the theory and scope of audits and related audit programs.- Serves as lead of Internal Auditors in the field as needed.- Develops and recommends alternative procedures to enhance operations.- Completes audit files with working papers referenced to the audit program.- Reviews staff audit files and makes corrections as needed.  Makes recommendations on improvements based upon findings.- Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-77335
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Acknowledge guests with a warm verbal greeting and eye contact, in accordance with our Red Carpet Customer Service training, present menus, and promptly take order. - Establish rapport with guests providing outstanding customer service and creating a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.   - Act as guide of guest's dining experience/ambassador of good will. - Prepare restaurant and table for service. - Manage assigned section and provide superb service following the service standards. - Show enthusiasm towards guest and product. - Help fellow servers; maintain a team mentality.  - Accurate computer input of orders and delivery of food, wine, and beverages. - Reconcile checks, thank guest, and invite them back. - Clear and reset tables. - Maintain awareness of guest alcohol intake in accordance with RAMP guidelines. - Stock side stations throughout the shift; perform opening/closing side work.
Job ID
2021-82106
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course

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