Penn National Gaming, Inc.

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Job Locations US-WV-Charles Town
- The Entertainment Manager is responsible for managing performances, events, artistes and entertainers. This includes all live entertainment, festivals, or partnership events.- Source, book, contract and execute all entertainment.- Oversee and maintain all property sound and light equipment. - Assist in executing marketing plans for all entertainment events.- Development of comprehensive marketing programs to promote the venue and entertainment schedule.- Coordinate co-op marketing opportunities with sponsors and partners.- Supervise A/V staff and vendors to ensure all technical needs are met for each show.- Coordinate all lodging, transportation, riders, and meals for performers.- Process contracts, tax forms, billing, and payments for all entertainment expenses.- Negotiate and finalize all riders for performers. - Create proforma and post event analysis for property executive team.- Manage all tracking and ticketing and comp ticket inventory.- Responsible for supervising and managing staff in the following areas of the Marketing Department:  entertainment, audio/ visual, box office.   Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.- Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.- Responsible for planning and organizing the regularly scheduled entertainment acts for all performances on property. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.
Job ID
2021-80704
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-LA-Lake Charles
The Entertainment Manager is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force.  The incumbent in this position is responsible for overseeing all entertainment set-up, lighting, sound maintenance, wrap up, and outside events, as well as for researching, contacting, negotiating, contracting and coordinating the entertainment for L’Auberge Lake Charles venues and special casino events and outdoor summer festivals. GENERAL ACCOUNTABILITIES(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions. - Creates an atmosphere that induces guest to have L’Auberge Casino Resort as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.- Trains, motivates, and supervises all A/V & Entertainment staff; ensures all have the knowledge and necessary resources to perform their duties effectively.- Assists in establishing departmental objectives and business plans for entertainment and audio/visual including forecasting, budgeting, staffing and goal-setting.- Oversees, supervises, and directs staff in planning and coordinating with related departments the arrangements of entertainment, events, meeting/sales and audio/visual needs to ensure successful operation as measured by guest satisfaction.- Updates entertainment contracts to ensure accurate and current statement of conditions, wages, and length of stay at L’Auberge Lake Charles.- Communicates with old, new and future new agencies and producers in order to help them better understand the casino market, goals and needs in order to facilitate planning for L’Auberge Lake Charles entertainment program, as well as develop a working relationship necessary for future collaboration.- Reviews all tapes, records and written data from all groups submitting for booking consideration in order to find appropriate new entertainers for L’Auberge Lake Charles.- Meets and communicates with internal departments to facilitate planning for fulfilling their special entertainment needs such as for special promotions, parties, etc.- Establishes standards, guidelines, and objectives and maintains administrative processes such as budget and staffing to ensure proper planning and efficient operation of department functions.- Organizes entertainment venue by means of memos, schedules preparation to maintain proper entertainment levels to ensure successful turn out.- Reviews and recommends solutions to problems in contract negotiations with entertainers to ensure cost efficiency. Develops alliances with vendors for the L’Auberge Brand.- Requests and recommends operation of light and sound technicians to ensure proper execution of performance.- Organizes, directs, and produces summer music festival and other special events.- Assists in the marketing, advertising, and publicity of all entertainment activities.
Job ID
2021-81170
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-PA-Grantville
- Oversees all entertainment projects, events and audio-visual experience for Hollywood Casino at Penn National Race Course, Hollywood Casino York, and Hollywood Casino Morgantown. Responsible for developing innovative and state of the art motion graphics/video projects to enhance our guest entertainment experience. Sets high expectations to ensure a fun, exciting and unique entertaining experience.- Responsible for the management of all property entertainment for lounges, restaurants, special events, promotions, outside events, brand promotions and VIP events.- Creates strategic plans and calendar for entertainment, sporting events and promotions, managing the oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.- Source, book, contract and execute all on property entertainment.- Assist in the development of comprehensive marketing programs to promote the venues and entertainment schedule.- Coordinate co-op marketing opportunities, sponsorships and partnerships.- Ensure production and technical specifications are met and negotiate and arrange all rider requirements.- Conducts market research in all areas of entertainment, events, sports and media industry trends to develop and create programming.- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Responsible for supervising and managing staff.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.
Job ID
2021-80394
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Washington
- Implements all aspects of Entertainment Technical Production.- Implements all technical production required by Talent.- Recommends all purchases related to technical production.- Works with vendors that provide rental and service needs relating to entertainment production.- Consults with Entertainment Staff to obtain highest quality talent and entertainment.
Job ID
2020-76467
Position Type
Regular Part-Time
Category
Marketing & Entertainment
Casino Property
The Meadows Casino Racetrack
Job Locations US-MS-Vicksburg
- Resolves VIP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner. - Develops relationships with VIP players to grow VIP player base and increase company revenues by assuring customer retention and repeat business. - Attracts and manages VIP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests. - Devotes significant time to being visible and available on the casino floor in order to meet and greet VIP guests during individual visits, as well as during special events. - Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Utilizes telemarketing, correspondence, referrals, email, and events to solicit high-value players and grow existing business. - Achieves departmental sales and growth goals. - Develops in-house invitation lists for special events and other significant hosting events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems. - Establishes a direct line of communication with all service departments for the purpose of caring for high-value players. - Monitors patron activity and profitability of all assigned VIP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed. - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts. - Provides professional representation on behalf of the company at internal and external meetings and events. - Ensures interactions with internal and external guests follow the guidelines of the customer service program. - Adheres to all Corporate and local policies, procedures, and operating guidelines. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all company matters.
Job ID
2021-81687
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-PA-Grantville
- Develop and maintain business relationships through E-mail, telemarketing, direct contact, and enhanced guest service. - Utilize Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Complete all Sales Force task requirements in a timely manner.  Review all monthly metrics with Manager of Player Development and set quarterly goals.  - Develop and maintain technical skills to maximize use of patron data systems. - Establish a direct line of communication with all service departments for the purpose of caring for high-value players. - Monitor patron activity and profitability of all assigned players. - through personal confidence and attentive, caring demeanor, manage all manners of guest service interaction. - Assist in all high-end events and other marketing promotions as needed. - Plan, administer, and host special events including pre-planning, organizing, setting up, and other related activities for the purpose of increasing gaming and generating revenue. - Maintain the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Effectively resolve guest opportunities and/or conflicts, in a fair and equitable manner. - Provide assistance to the Player Development Manager as needed. Essential Duties Relative to Performance Review: - Provide professional representation at internal and external meetings and events. - Create and maintain an environment of mutual and reciprocal trust, respect, and confidence within the department and when dealing with internal/external guests. - Maintain accurate and timely documentation of employee performance and department incidents. - Demonstrate abilities with PENN’s Leadership Competency Model that includes Visioning, Decisive Judgment, Leading Change, Business Acumen, Driving for Results, Guest Focus, integrity, Resilience, Leading Teams, Coaching and Developing Others, and Relationship Management. - Ensure interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program. - Adhere to all Corporate and local policies, procedures, and operating guidelines. - Demonstrate abilities to meet performance expectations with Communications, initiative/Problem Solving, Guest Service/interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics. - Other duties as assigned.
Job ID
2021-80531
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-OH-Toledo
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Resolves VIP guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationships with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages VIP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Devotes significant time to being visible and available on the casino floor in order to meet and greet VIP guests during individual visits, as well as during special events. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.- Utilizes telemarketing, correspondence, referrals, email, and events to solicit high value players and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Monitors patron activity and profitability of all assigned VIP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of the customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
Job ID
2021-80896
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Toledo
Job Locations US-IL-Joliet
- Enhances the growth of revenues through the development of our customer base. - Develops relationships with ViP players to grow ViP player base and increase Company revenues by assuring customer retention and repeat business. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Attracts and manages ViP customers through weekly telemarketing and in-person contact on the casino floor. - Devotes significant time being visible and available on the casino floor in order to meet and greet ViP guests during individual visits as well during special events. - Resolves ViP guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. - Exercises discretion to provide ViP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. - Utilizes telemarketing, correspondence, referrals, email, and events to solicit high value players and grow existing business. - Utilizes Sales Force (CMS) tracking for all player contacts and profile preferences; completes task requirements in a timely manner. - Regularly reviews assigned database of customers and updates/maintains contact information, preferences, and correspondence in the assigned CRM software. - Reviews all monthly metrics with Manager and sets quarterly goals. - Creates daily, weekly, and monthly plans and adjusts appropriately to meet all deadlines, measurable objectives, and achieve departmental sales and growth goals. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Develops in-house invitation lists for special events and other significant hosting events. - Participates in off-site and on-site special events, promotions, and outings. - Provides professional representation on behalf of the Company at internal and external meetings and events. - Monitors patron activity and profitability of all assigned ViP players. - Proactively greets all ViP customers on property and maximizes the efficiencies defined by the player management software and contact program. - Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Establishes a direct line of communication with all service departments for the purpose of caring for high value players and maintains open communication with the Director of Player Development and Senior Executive Host. - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow Hosts. - Ensures compliance and has a strong understanding of the internal Control System (iCS) and the Minimum internal Control Standards (MiCS) relevant to the Marketing department, and reports potential issues to management. - Understands and adheres to all Corporate and local policies, procedures, operating guidelines, and Marketing department standards. - Displays the ability to be a team player and interfaces with other departments to develop key relationships to ensure maximum efficiency in completing job tasks. - Maintains up-to-date knowledge of property products, promotions, and events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards to create a fun and entertaining experience for our guests and team members. - Maintains a positive attitude, a passion for their duties, and is a team player at all times. - Attends all required meetings. - Other duties as assigned.
Job ID
2021-81685
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Joliet
Job Locations US-MO-St. Louis
- Develops and maintains excellent rapport with quality gaming customers. - Generates loyalty and revenue through building personal relationships with guests by understanding their likes and dislikes.- Responsible for prospecting new guests through active players and providing them with information of player benefits.- Makes phone calls and sends emails and letters to guests regarding events, promotions, or offers that take place on property.- Assists in the development of programs to increase players’ worth/rewards while staying within established company guidelines. - Greets and hosts customers, maintaining a high standard of courtesy, friendliness, and a hospitable attitude while representing management at special events.- Assists customers in following procedures to obtain show reservations and complimentary privileges. - Assists with hotel room reservations along with all promotions and events (meet/greet guests, swipe cards, hand out gifts, build relationships, etc.).- Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Observes all employees in their customer contacts and works with supervisors in improving visual friendliness and courtesy.
Job ID
2021-82107
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino St. Louis
Job Locations US-LA-Baton Rouge
- Directly host high-end guests and maintain player development accounts to ensure regular contact with guests in order to build guest loyalty.- Circulate casino floor meeting new guests and greeting familiar guests by name to develop player base; encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers.- Develop player base by promoting mychoice Club to qualified gaming guests; invite guests to utilize the amenities of the club in order to develop customer loyalty.- Award customer complimentaries based on gaming action and program guidelines.- Coordinate guest visits including meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.- Assist in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on customer satisfaction.- Contact guests by calling, writing or making personal visits to increase trip frequency.- Attend off property functions as a representative of the company in order to entertain or assist guests as required.- May act as a mentor to casino hosts and provide guidance on player development practices.- Oversee and coordinate guest limo and shuttle services to ensure timely guest pick up and drop off schedules.
Job ID
2021-80385
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Resolves VIP guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationships with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages VIP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Devotes significant time to being visible and available on the casino floor in order to meet and greet VIP guests during individual visits, as well as during special events. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.- Utilizes telemarketing, correspondence, referrals, email, and events to solicit high value players and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Monitors patron activity and profitability of all assigned VIP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of the customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
Job ID
2021-81633
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
M Resort
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Promote property events & promotions via telemarketing and other communication- Contact guests and/or send correspondence to invite them to enjoy amenities and/or to special events- Identify and develop professional relationships with established and potential VIP guests- Provide personal service to assigned VIP players, issuing complimentaries based on player ratings as needed- Host on and off property entertainmentfor our guests, such as sporting events, dinners, and theaters- Communicate constantly with gaming operations and other team members- Follow all safety rules- Adhere to departmental quality standards- Maintain compliance with the regulatory rules, property standards and the company's system of Internal Controls and Sarbanes-Oxley requirements- Work within the guidelines established by the company
Job ID
2021-80626
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-PA-Wyomissing
Summary:The Graphic Designer role supports the internal marketing departments and external creative agency to create, slice, resize, optimize and prep artwork for interactive marketing for Casino Games and apps, as well as online advertising units.  This is in addition to creating and prepping artwork for print advertising, graphics, property signage, direct mail, and any other print design as required.    Essential Responsibilities and Duties: The following and other duties may be assigned as necessary:  - Creates and finalizes web ready assets based on concepts and templates provided by Penn’s agency for digital media marketing and advertising to include website graphics for desktop and mobile websites, emails, social media posts, online display advertising gifs, video and animations. This includes but is not limited to: photo editing, cropping, retouching, slicing and resizing assets for online distribution. - Creates and finalizes pre-press files based on concepts and templates provided by Penn’s creative agency for print advertising. This includes, but is not limited to, print advertising, graphics, property signage, menus, direct mail, and any other print design as required. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for effectively communicating with vendors and internal stakeholders on spec, hand-off assets, and ensure designs are free of errors before sending to press. - Maintains graphic library for in-house murals, signage and collateral. - Responsible for effectively communicating with and hand-off assets to appropriate website Managers and Specialists within the department. - Produces finished, creative content artwork in appropriate sizes and formats in a timely and accurate manner, as directed and prioritized by the Sr. Graphic Designer or Director of Creative Services. - Organizes, maintains and files work on the network in an organized fashion, following the standards/guidelines for the master file structure and naming conventions. - Manages graphic templates by updating and archiving them as necessary. - Works with other Graphic Designers on best practices and standards as they apply to digital and print based design work. - Maintains daily assigned workflow and deliver pieces as required by assigned deadlines. - Produces creative designs for projects as necessary. - Develops and implements creative designs for projects as necessary. - Coordinates the creative design and production of materials for marketing programs, ad campaigns, and on-property collateral as directed and assigned by the Sr. Graphic Designer and/or Director of Creative Services. - Communicates and interfaces effectively with internal clients to determine the scope of a project; present creative design concepts to internal clients (managers and departments); designs and creates graphics for advertising/marketing material based on the concepts needed for the materials. - Reviews designs for errors before printing and publishing them. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.  
Job ID
2021-80173
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn National Gaming, Inc.
Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Actively manages and/or lends support to the property event calendar; compiles a calendar of all events into one document and reviews document for conflicts, such as scheduling high-end events at the same time at different properties. - Provides superior customer service, positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions. - Makes a minimum number of outbound calls on a weekly, monthly, and quarterly basis; minimum number of calls established by management and communicated regularly. - Builds and maintains relationships with targeted guests through personal contact; leverages property amenities and programs to targeted players. - Handles and resolves player problems on a limited basis; provides complimentaries according to established guidelines. - Provides, develops, and focuses on the acquisition of ViP segments within both external and internal markets; cultivates and develops groups with potential gaming profiles, assuring continued growth of the customer database. - Maintains high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers, including their arrangements and finances. - Coordinates events and other cross marketing opportunities with properties and partnerships, as well as various casino marketing programs. - Ensures guests are aware of events and supports execution through attendance and follow-up. - Arranges accommodations, amenities, and products according to established guidelines (e.g., shows, hotel, restaurant, and transportation). - Uses the casino computer systems to track complimentary items for qualified guests based on comp guidelines. - Maintains security and confidentiality of files, records, and lists. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-80928
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
River City Casino & Hotel
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Identify and develop personal relationships with new and first time guests- Explain the benefits of the Marquee Rewards program to guests and offer to sign them up for a player’s card- Provide personal service to assigned VIP players, issuing complimentaries based on player ratings as needed- Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events- Host outside entertainment for our guests, such as professional sporting events, dinners, and theaters- Promote casino events via telemarketing and other communication- Provide support and assistance during Marketing/Player Development promotions- Communicate constantly with casino operations and other team members- Respond to internal phone and radio requests for Casino Host assistance- Follow all safety rules- Adhere to departmental quality standards- Maintain compliance with the Gaming Board Rules, Standards and the company's System of Internal Controls and Sarbanes-Oxley requirements- Work within the guidelines established by the company- Other duties as assigned
Job ID
2021-80797
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Plainridge Park Casino
Job Locations US-PA-Washington
-Greets guests actively engaged in gaming -Assists in guest sign-ups for MyChoice loyalty program and app, company credit card, iCasino and sportsbook apps as directed by supervisor -Provides guests with hospitality arrangements and special requests including but not limited to rooms, food, and beverages -Maintains knowledge of and encourages guest participation of casino marketing and player development promotions and credit -Encourages guest visitation through written correspondence and telemarketing -Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners -Analyzes and coordinates in-house invitation lists with Manager as well as coordinates and attends special events -Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs -Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members -Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks -Completes all Sales Force task requirements in a timely manner -Reviews all monthly metrics with Manager and sets quarterly goals -Develops and maintains technical skills to maximize use of patron data systems -Establishes a direct line of communication with all service departments for the purpose of caring for high value players -Monitors patron activity and profitability of all assigned players -Maintains the confidentiality of player information -Provides assistance to the Manager as needed -Maintains professional representation at internal and external meetings and events -Ensures interactions with internal and external guests follow the guidelines of customer service program -Adheres to all Corporate and local policies, procedures, and operating guidelines -Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
Job ID
2021-80808
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
The Meadows Casino Racetrack
Job Locations US-PA-Philadelphia
ESSENTIAL DUTIES AND RESPONSIBILITIES - Develop and deliver personalized communications, promotions, and campaigns to VIP players at scale across all across real money sportsbook and casino products- Monitor competitor loyalty marketing communications and programs, testing and adopting best practices to continuously improve performance, player value, and profitability- Partner with our in-house creative team to develop best-in-class design and copy for all owned channels- Ensure that all marketing content adheres to standards and align to marketing objectives- Analyzing results of content-based communications, and further refine to continuously improve defined KPIs- Through a strategic/data-driven lens, analyze customer data, segments, and user journeys to develop hyper-efficient/personalized campaign content and create targeted lifetime value/customer lifecycle engagement campaigns- Organize training materials, develop best practices and present other important information across the team- Support development of presentations to management and key marketing stakeholders- Be a proactive part of the ideation process, contributing to team meetings & offsite strategy sessions- Execute work at a high level in an intense, fast-paced, and highly iterative environment
Job ID
2021-82115
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-MS-Bay St Louis | US-MS-Biloxi
- *This role is pending regulatory approval. - Responsible for supervising and managing staff of the CRM team.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with the Director to lead the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies. - Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function. - Oversees day to day strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Oversees all customer lifecycle communication processes across all channels (email, website, SMS, push notifications, phone, direct mail, real-time messaging).- Leads specific CRM projects designed to assist with business process, customer insights and customer interaction.  Leading projects to include, but not limited to: - Integration of automated email and push message process across lines of social casino business.- Working with concerned parties to integrate and utilize business models to optimize performance, either internally or third-party licensed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.- Serves as a positive and innovative ambassador for CRM team. Implements innovative business trends to ensure campaign success.- Ensures offers are pushed out successfully in real time.- Monitors competitor CRM and loyalty programs and proactively implements positive changes into current CRM strategy. Continuously improves program performance, player value, and profitability by testing and adopting best practices in real time.- Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs.- Responsible for retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (ROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social).- Works closely with the Director of Marketing to develop and enhance KPIs to manage and support the success of the CRM marketing channels, campaigns, and programs.- Works closely with the marketing analytics team to build and monitor dashboards to track and optimize CRM channel performance. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79016
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-LA-Lake Charles
*This role is pending regulatory approval. - Responsible for supervising and managing staff of the CRM team.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with the Director to lead the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies. - Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function. - Oversees day to day strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Oversees all customer lifecycle communication processes across all channels (email, website, SMS, push notifications, phone, direct mail, real-time messaging).- Leads specific CRM projects designed to assist with business process, customer insights and customer interaction.  Leading projects to include, but not limited to: - Integration of automated email and push message process across lines of social casino business.- Working with concerned parties to integrate and utilize business models to optimize performance, either internally or third-party licensed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.- Serves as a positive and innovative ambassador for CRM team. Implements innovative business trends to ensure campaign success.- Ensures offers are pushed out successfully in real time.- Monitors competitor CRM and loyalty programs and proactively implements positive changes into current CRM strategy. Continuously improves program performance, player value, and profitability by testing and adopting best practices in real time.- Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs.- Responsible for retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (ROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social).- Works closely with the Director of Marketing to develop and enhance KPIs to manage and support the success of the CRM marketing channels, campaigns, and programs.- Works closely with the marketing analytics team to build and monitor dashboards to track and optimize CRM channel performance. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79017
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-IA-Council Bluffs
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for assigned property:- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Works with creative team to develop marketing collateral for campaigns as needed. Makes suggestions for improvements as needed.- Serves as liaison between CRM and Marketing Operations departments to ensure accuracy of campaigns and offers.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-82112
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Ameristar Casino Hotel Council Bluffs

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