Penn National Gaming, Inc.

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Search Results Page 2 of 67

Job Locations US-IL-Aurora
- Deliver internal and external guest service in accordance with company service standards- Performs all duties in a polite, professional, and responsible manner, including but not limited to immediately alerting management of guests who are intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy- Promoting casino events and programs- Resolving service problems according to procedures- Providing fast, friendly, professional beverage service to casino guests and beverage servers in accordance with company standards- Preparing and pouring drink orders with proper portions and ingredients according to recipe, communicating with servers, and presenting drinks to guests or servers as required- Slicing and pitting fruit as required- Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures- Operating a cash register/POS System, ringing proper amount into the register, and giving the guest or server the correct change; accounting for all cash, charge, and complimentary sales according to established procedures; maintaining integrity of all financial controls and responsibilities.- Handles to-go orders- Maintaining a clean and stocked workstation in accordance with established health and safety guidelines- Performs all job functions in conjunction with the guidelines described in the department standard operating procedures manual- Other duties as assigned
Job ID
2021-79771
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Deliver internal and external guest service in accordance with company service standards- Performs all duties in a polite, professional, and responsible manner- Possesses intermediate knife skills, including dicing, chopping, slicing with various knife tools- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Wipes counter areas, sinks and floors as required to maintain a clean and safe workstation- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with department processes and procedures- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Attend departmental and company meetings as required- Other duties as assigned
Job ID
2021-79785
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Deliver internal and external guest service in accordance with company service standards- Performs all duties in a polite, professional, and responsible manner- Possesses intermediate knife skills, including dicing, chopping, slicing with various knife tools- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Wipes counter areas, sinks and floors as required to maintain a clean and safe workstation- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with department processes and procedures- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Attend departmental and company meetings as required- Other duties as assigned
Job ID
2021-79786
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Deliver internal and external guest service in accordance with company service standards- Performs all duties in a polite, professional, and responsible manner- Ensures soiled items are placed in proper racks or containers which carry them through a dishwashing machine- Inspects, removes, and properly stores all clean items from the dishwashing machine- Washes food preparation equipment too large to put in dishwashing machines- Washes pots, pans, and traps; maintains neat appearance of working areas and cleaning equipment storage areas- Supplies dishware to food preparation stations as needed; removes soiled dishware and cooking equipment from food preparation stations- Keeps work area (floor, machine, shelving, carts, etc.) clean at all times- Maintains organization and ensures proper rack stacking, silver presoaking, and operation of dish machine- Ensures proper set-up, breakdown, and maintenance of all special events- Performs special cleaning projects as assigned- Cleans ovens, hoods, filters, drains, hot boxes, steam tables, flat boxes, and ceiling vents, according to schedule or as needed- Responsible for sweeping and mopping floors; keeps floors clean and dry; picks up wet spills immediately.- Uses proper measurements of detergent and sanitizer in the dish machine.- Breaks down, cleans, and sanitizes the dish machine - Restocks all dishes, glassware, utensils, pots, and pans - Removes all garbage from appropriate areas- Performs all job functions in conjunction with the guidelines described in the department standard operating procedures manual- Other duties as assigned
Job ID
2021-79787
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Deliver internal and external guest service in accordance with company service standards- Performs all duties in a polite, professional, and responsible manner- Ensures soiled items are placed in proper racks or containers which carry them through a dishwashing machine- Inspects, removes, and properly stores all clean items from the dishwashing machine- Washes food preparation equipment too large to put in dishwashing machines- Washes pots, pans, and traps; maintains neat appearance of working areas and cleaning equipment storage areas- Supplies dishware to food preparation stations as needed; removes soiled dishware and cooking equipment from food preparation stations- Keeps work area (floor, machine, shelving, carts, etc.) clean at all times- Maintains organization and ensures proper rack stacking, silver presoaking, and operation of dish machine- Ensures proper set-up, breakdown, and maintenance of all special events- Performs special cleaning projects as assigned- Cleans ovens, hoods, filters, drains, hot boxes, steam tables, flat boxes, and ceiling vents, according to schedule or as needed- Responsible for sweeping and mopping floors; keeps floors clean and dry; picks up wet spills immediately.- Uses proper measurements of detergent and sanitizer in the dish machine.- Breaks down, cleans, and sanitizes the dish machine - Restocks all dishes, glassware, utensils, pots, and pans - Removes all garbage from appropriate areas- Performs all job functions in conjunction with the guidelines described in the department standard operating procedures manual- Other duties as assigned
Job ID
2021-79788
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Deliver internal and external guest service in accordance with company service standards- Greets and seats guests at tables - Answers general guest questions about the property and guest services- Maintains complete knowledge of table/seat/station numbers, hours of operations, and proper table set-up- Remains current with restaurant beer, cocktail, and food menus- Keeps entry area and host stand clean and organized- Keeps host area well stocked with necessary equipment, forms, and supplies- Works in cooperation with other Team Members to provide a high quality of service - Assists as required in table maintenance and cleans when necessary- Observes and adheres to Health Department regulations regarding food handling, storage, and cleanliness of work environment- Completes opening, closing, and other side duties as assigned- Attends departmental and company meetings/trainings as required- Maintains a clean workstation in accordance with established health and safety guidelines- Performs all job functions in conjunction with the guidelines described in the Department Standard Operating Procedures Manual- Other duties as assigned
Job ID
2021-78269
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Deliver internal and external guest service in accordance with company service standards- Performs all duties in a polite, professional, and responsible manner, including but not limited to immediately alerting management of guests who are intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy- Communicate accurate detail of all menu items and preparation methods as necessary - Operating a POS system- Assists with overall room functions by performing duties that include cleaning, bussing, and resetting tables, menus, and rolling silverware as needed- Maintains a clean and stocked workstation in accordance with established health and safety guidelines- Attends departmental and company meetings as required- Performs all job functions in conjunction with the guidelines described in the department standard operating procedures manual- Other duties as assigned
Job ID
2021-79775
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Deliver internal and external guest service in accordance with company service standards- Performs all duties in a polite, professional, and responsible manner, including but not limited to immediately alerting management of guests who are intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy- Communicate accurate detail of all menu items and preparation methods as necessary - Operating a POS system- Assists with overall room functions by performing duties that include cleaning, bussing, and resetting tables, menus, and rolling silverware as needed- Maintains a clean and stocked workstation in accordance with established health and safety guidelines- Attends departmental and company meetings as required- Performs all job functions in conjunction with the guidelines described in the department standard operating procedures manual- Other duties as assigned
Job ID
2021-79776
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Performs fine dining and ethnic a la manute preparations. - Follows intricate recipes. - Communicates ingredient needs. - Observes and evaluates food by tasting, smelling, and piercing with fork to determine that it is cooked. - Attends departmental and company meetings as required.
Job ID
2021-79789
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Takes order from Take ii Attendant and cooks food requiring short preparation time. - Completes order from grill and serves customers at counter. - Cleans food preparation equipment and work area. - Assists Take ii Attendant in taking orders from customers when necessary. - Monitors guests for signs of intoxication, intervening as needed according to established practices. - Attends departmental and company meetings as required.
Job ID
2021-79778
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Hollywood Casino Aurora is Hiring Cooks!!  $2000 Sign On Bonus!! FT and PT available  
Job ID
2021-80334
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Adheres to all established game procedures, including: - Use of gaming equipment - Providing game security - Money handling - Wager positioning - Verbalizing game - Ability to understand and perform duties in accordance with: - Hollywood Casino Aurora Core Values - Departmental, property, and company policies and standards - illinois Gaming Board requirements - Sarbanes-Oxley - internal Controls - Assists guests in learning games. - Attends departmental and company meetings as required.
Job ID
2021-80115
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Adheres to all established game procedures, including: - Use of gaming equipment - Providing game security - Money handling - Wager positioning - Verbalizing game - Ability to understand and perform duties in accordance with: - Hollywood Casino Aurora Core Values - Departmental, property, and company policies and standards - illinois Gaming Board requirements - Sarbanes-Oxley - internal Controls - Assists guests in learning games. - Attends departmental and company meetings as required.
Job ID
2021-80116
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Summary The Executive Casino Host - Asian Market position is responsible for developing and maintaining valuable relationships with the Asian Market players, with priority concentration in driving revenue while marketing our gaming product and bringing in new higher-valued Asian clientele.   Essential Duties and Responsibilities - Provide stellar customer service while developing and maintaining current Asian Market player relationships. -Identify and develop professional relationships with new and first-time Asian Market guests. -To have the ability to learn and manage Asian Market guest tours of our facilities and furthering Asian guest education of the mychoice program benefits. -Assist in addressing and translation of guest issues, conflicts or complaints on behalf of the Company in a fair and equitable manner. -Attract and manage Asian customers through weekly telemarketing and in-person contacts on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and special requests. -Demonstrates outstanding internal and external service in accordance with service program guidelines.  - Develops relationships with VIP customer base through weekly telemarketing and in person contact on the casino floor.  - Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Club Hollywood card program. - Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events. - Generates revenue through development of accounts and utilizing current databases. - Makes appropriate decisions regarding complimentaries based on recorded play, earned points, comp availability, and customer profitability. - Applies effective communication skills when interacting with new and assigned customers. - Achieves departmental sales and growth goals. - Maintains confidentiality regarding customer information and adheres to control procedures to protect sensitive customer and company data. - Maintains all current player accounts by verifying that contact information is accurate to ensure the integrity of the database. - Interacts with Casino Operations and other Casino Marketing team members to exchange pertinent guest information. - Provides resolution to guest and operational issues in a calm, professional, and prudent manner.
Job ID
2021-77690
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-NV-Jackpot
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and places into the dumpsters. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Adheres to all regulatory, departmental, and company policies and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-80216
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Cactus Petes
Job Locations US-NV-Jackpot
- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other hotel-related duties when necessary. - Keeps Hotel Services Supervisor informed of any problems. - if assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - Accurately enters all reservations into the computer system according to departmental policy and procedure. - Provides information to guests regarding local services and events. - Assists the Player Development team with all reservations and requests. - Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. - Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures. - Remains current on all casino activities and assists guests with all inquiries. - Answers phone and assists with clerical tasks. - Ensures that rooms are clean prior to issuing keys. - Receives cash, checks, Credit cards and comps in payment, obtaining proper approval and authorization. - Maintains an operating bank, renders bills, and issues change. - Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. - Responsible for the control of safe deposit transactions. - Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. - Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-79853
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Cactus Petes
Job Locations US-NV-Jackpot
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed. - Maintains strict confidentiality in all company matters.
Job ID
2021-79186
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Cactus Petes
Job Locations US-WV-Charles Town
- Provides accurate and efficient dealing at assigned table game. - Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games. - Provides prompt, courteous, and accurate dealing at assigned table(s). - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position. - Performs accurate chip and cash transactions. - Receives wagers from customers and pays the appropriate game outcomes. - Maintains game security and protects company assets at all times. - Assists customers in understanding the rules and ensures adherence to established policies and procedures. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
Job ID
2021-79321
Position Type
Regular Part-Time
Category
Hidden (15272)
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-80004
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-IN-Lawrenceburg
- Operates assigned bank or window according to procedure. - Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank. - Counts down bank or window at end of each shift and reconciles to the Cage accountability. - Ensures that all key control procedures are executed according to established guidelines. - Ensures that contents of the banks are organized so they can be readily counted at shift changes. - Prepares and completes all job-related paperwork as approved in the internal Control Submission. - Assists with the NRT kiosk as needed in relation to emptying or filling the units. - Participates in and attends meetings as requested. - Completes Currency Transaction Reports as required by law. - Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid. - Maintains a clean, well-organized work area and environment. - Redeems slot machine TiTO tickets. - Cashes chips.  Redeems players' winnings for cash. - Processes Credit card withdrawals through the Game Cash system. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
Job ID
2021-77790
Position Type
Regular Full-Time
Category
Hidden (8743)
Casino Property
Hollywood Casino Lawrenceburg

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