Penn National Gaming, Inc.

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Search Results Page 2 of 12

Job Locations US-LA-Lake Charles
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess.- Adheres to established department and property policies and procedures regarding guest service standards.- Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure. - Removes dirty dishes, solid linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats. Ensures that the buffet line is clean and sanitary.- Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications.- Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required.- Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (e.g., coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required.- Maintains equipment as required in accordance with established guidelines and safety procedures.- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures. - Resolves service issues according to established guidelines.- Assists in Bar/Beverage set-up.- Maintains strict confidentiality in all company matters.
Job ID
2020-74442
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Bossier City
- Serves food, beverages, or desserts to guests in such settings as take-out counters of 24/7 café venue.- Performs cleaning duties such as sweeping, mopping, and transporting dishes to keep equipment and facilities sanitary.- Scrubs and polishes counters, steam tables, and other equipment; cleans glasses, dishes, and fountain equipment.- Wraps menu items such as sandwiches, hot entrees, and desserts for serving or for takeout.- Prepares bills for food using MICROS POS; accepts payment or makes change.- Brews coffee and tea; fills containers with requested beverages.- Cooks food or prepares food items such as sandwiches, pizzas, and salads, using standard formulas or following directions.- Replenishes foods at serving stations.- Balances receipts and payments in cash drawers.- Takes guests’ orders and enters orders into MICROS POS, giving ticket receipts to guests when needed to identify filled orders.- Adds relishes and garnishes to food orders, according to recipe/instructions.- Delivers orders to kitchens and picks up and serves food when it is ready.- Orders items needed to replenish supplies.- Sets up dining areas for meals and clears them following meals.- Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving guests in restaurants and stores and receiving clients or guests.
Job ID
2020-74309
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Baton Rouge
 - Deliver internal and external guest service.- Staff, schedule, evaluate, train, develop and monitor subordinate personnel. Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.- Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.- Monitor credit granting and collection policies and procedures to ensure established guidelines comply with all internal and external regulatory directives and laws.- Maintain protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.- Ensure procedures and proper controls are strictly enforced to protect assets.- Monitor and evaluate overall company activities in relation to departmental operations to ensure integration of company needs with the services rendered through credit and collections.- Review compliance with relevant gaming regulations to ensure that the cage is operating within these parameters, as well as company policies and procedures.- Secure payment from customers with delinquent credit through written, verbal and personal contact in order to maximize ratio of collection to bad checks in a manner that maintains good customer relations.- Work with customer relations issues that are beyond the authority of staff in order to resolve situations in an equitable manner. - Monitor and evaluate the activities of Cage Cashiers to ensure achievement of financial, policy and regulatory objectives.
Job ID
2020-74827
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Exchange tickets for cash- Exchange cash equivalents for front money deposits- Exchange approved checks for cash- Answer patron questions and provide solutions with a professional demeanor- Provide professional representation at internal and external meetings and events
Job ID
2020-73754
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-IN-East Chicago
- Responsible for supervising and managing staff in the Cage/Credit department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Regulates and determines extensions of credit according to established guidelines.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals.   - Effectively responds to a supervisor’s requests in all areas of guest interaction and guest concerns.- Promotes a positive environment for all guests and team members to encourage the return visit of guests and achieve job satisfaction for all team members.- Conducts investigations into variances, violations of internal controls, and violations of reporting requirements.- Responsible for all operation supply inventory. Ensures team members have the tools needed to do their jobs to maximize efficiently.- Responsible for administration of reward and recognition programs to maximize employee engagement.- Responsible for securing the integrity of all assets and oversees balancing of all Cage banks.- Reviews and approves Cage documentation based on established levels of authorization.- Prepares/reviews currency transactions reports.- Approves credit line availability.- Reviews multiple transactions logs for accuracy.- Responds to guest inquiries while monitoring and applying service recovery within authorized levels.- Responsibe for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance  procedures.  - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74713
Position Type
Regular Full-Time
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-MS-Biloxi
SUMMARYThe Casino Host position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the myChoiceprogram. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-74640
Position Type
Regular Full-Time
Category
Marketing/ Entertainment
Casino Property
Boomtown Casino Biloxi
Job Locations US-IN-Lawrenceburg
- Assists in any repair or maintenance of the facility as reasonably required.- Assists in fueling the vessel: follows fuel transfer procedures.- Maintains a clean, safe workplace.- Assists the Maintenance department when directed by the Facility Engineer.- Responsible for general plumbing and electrical repairs and maintenance.- Performs general HVAC system maintenance, including repairing and cleaning units, changing filters, and lubricating parts.- Responsible for general maintenance on all EVS and F&B equipment.- Conducts daily inspection rounds of facility.- Assists with manning of EOS – Emergency Operation Station as needed. Basic knowledge of monitoring equipment (e.g., Prism system, Strain Gage system, and Fire Alarm panel).- Responds to all emergencies (e.g., fire, emergency evacuation, search, man overboard). Responsible for donning of fire gear and launching of rescue boats.- Reports to the Casino Engineering Supervisor any hazardous or threatening condition.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-74521
Position Type
Regular Full-Time
Category
Facilities/Marine
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Assists in any repair or maintenance of the facility as reasonably required.- Assists in fueling the vessel: follows fuel transfer procedures.- Maintains a clean, safe workplace.- Assists the Maintenance department when directed by the Facility Engineer.- Responsible for general plumbing and electrical repairs and maintenance.- Performs general HVAC system maintenance, including repairing and cleaning units, changing filters, and lubricating parts.- Responsible for general maintenance on all EVS and F&B equipment.- Conducts daily inspection rounds of facility.- Assists with manning of EOS – Emergency Operation Station as needed. Basic knowledge of monitoring equipment (e.g., Prism system, Strain Gage system, and Fire Alarm panel).- Responds to all emergencies (e.g., fire, emergency evacuation, search, man overboard). Responsible for donning of fire gear and launching of rescue boats.- Reports to the Casino Engineering Supervisor any hazardous or threatening condition.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-74486
Position Type
Regular Full-Time
Category
Facilities/Marine
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Assists in any repair or maintenance of the facility as reasonably required.- Assists in fueling the vessel: follows fuel transfer procedures.- Maintains a clean, safe workplace.- Assists the Maintenance department when directed by the Facility Engineer.- Responsible for general plumbing and electrical repairs and maintenance.- Performs general HVAC system maintenance, including repairing and cleaning units, changing filters, and lubricating parts.- Responsible for general maintenance on all EVS and F&B equipment.- Conducts daily inspection rounds of facility.- Assists with manning of EOS – Emergency Operation Station as needed. Basic knowledge of monitoring equipment (e.g., Prism system, Strain Gage system, and Fire Alarm panel).- Responds to all emergencies (e.g., fire, emergency evacuation, search, man overboard). Responsible for donning of fire gear and launching of rescue boats.- Reports to the Casino Engineering Supervisor any hazardous or threatening condition.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-74487
Position Type
Regular Part-Time
Category
Facilities/Marine
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.- Provides general information about Hollywood Casino and answers inquiries from guests. - Retrieves table games ratings and utilizes patron response functions.- Utilizes casino computer system to redeem star points for guests.- Assists guests with special needs.- Communicates marketing program including, star point value and issuance of promotional items.- Monitors inventory of promotional items and notifies the supervisor when it is necessary to reorder.- Makes restaurant reservations and issues complimentaries when applicable.- Operates Coat Check.- Leadsproperty tours, as needed.- Attends departmental and company meetings, as required.
Job ID
2020-74625
Position Type
Regular Full-Time
Category
Marketing/ Entertainment
Casino Property
Hollywood Casino Aurora
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Determines guest needs and suggests menu items to enhance service and meet sales goals.- Prepares a variety of food and beverage orders according to established recipes and outlet standards.- Maintains cleanliness and supplies in side stations; cleans and wipes down workstation and utensils before and after each assignment.- Stocks foods in their proper place in food storerooms and rotates stock as necessary.- Operates cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remains current on all coupons, promotions, and certificates that apply to all Food & Beverage outlets.- Maintains cleanliness and sanitary conditions of the dining area.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74826
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- During running of each race and qualifier must accurately note and record positions and lengths behind of every horse at specific points of call- All racing related information must be input accurately into the United States Trotting Association eTrack computer system- Information must be accurate and double checked. Copies of information must be distributed in timely manner to United States Trotting Association and Ohio Racing Commission officials- Responsible for recording for official purposes all changes, updates and corrections for ownership of racehorses, stables and partnerships racing at Hollywood Gaming at Dayton Raceway- Assist with duties in Racing Office including acceptance of entries and in creation, proofing and approval of daily past performance program- Must be familiar with rules and regulations of the Ohio Racing Commission Rules of Racing and The United States Trotting Association- Must be available for live and qualifying races
Job ID
2020-74598
Position Type
Seasonal-Full time
Category
Racing
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-MS-Biloxi
- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests- Handles money according to procedure- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean and stocked workstation
Job ID
2020-74709
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests- Handles money according to procedure- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean and stocked workstation
Job ID
2020-74828
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Boomtown Casino Biloxi
Job Locations US-IL-Springfield
Job ID
2020-74510
Position Type
Regular Full-Time
Casino Property
Prairie State Gaming
Job Locations US-PA-Wyomissing
- Serves as the primary point of contact for all General Managers and property executives and corporate level functions on all legal issues except human resources/labor unions, litigation, and compliance/licensing. - Responsible for the legal involvement, along with the Vice President and Deputy General Counsel, in acquisitions, development projects, sports betting and other strategic transactions, including but not limited to drafting, negotiating, executing and managing a broad range of complex commercial agreements involving corporate and property matters. This includes but is not limited to brick and mortar properties, online and retail sports betting (Barstool Sports), and interactive sections of the business. - Assists in public company compliance with federal securities laws and related matters, including but not limited to the preparation of periodic reports, proxy statements and other required filings. - Provides practical legal advice and counsel in a timely fashion to Executive leadership.- Assists in evaluating all outside counsel. Serves as a liaison between Company and outside counsel as needed.- Prepares, monitors and adheres to budgets and ensures compliance to departmental budget initiatives. Reports budget concerns/deviations to the Executive Management.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.- This position will report directly to the Vice President and Deputy General Counsel.
Job ID
2020-74352
Position Type
Regular Full-Time
Category
Legal/Risk Management/Compliance
Casino Property
Penn National Gaming, Inc.
Job Locations US-LA-Lake Charles
The Count Room Assistant Manager is responsible for providing superior service to both the internal and external customer.The Count Room Supervisor is responsible for supervision and assistant of all operations of the Slot Vault department, including Hard and Soft Count. GENERAL ACCOUNTABILITIES:(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.) - Trains, motivates, evaluates, and supervises departmental staff; makes recommendations on performance appraisals, merit increases, and employee promotions to supervisor.- Assists with enforcing company and departmental and security policies and procedures and Gaming Control Board regulations.- Assists in executing and following departmental objectives, policies, procedures, and budget to ensure proper management operations.- Performs daily administrative duties, daily slot pull, deposits, deliveries, booth fills, schedules, transfers to bank, MSDS, etc.- Verifies beginning and closing inventory.- Maintains safe conditions in Coin room. WORKING CONDITIONS/ESSENTIAL FUNCTIONS: - This position spends part of the shift on the casino floor, and is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.  This position works with moderate noise levels around moving machinery in vault; ear protection is available.- This position works around non-toxic chemicals; proper precautions are taken.- Ability to effectively and efficiently move around all work areas.- Ability to observe and direct actions of subordinates.- This position is extremely physical in nature, and requires complete physical mobility in order to push and pull carts weighing up to 2000 pounds (with assistance), and carry and move bags and racks of chips and tokens weighing up to 100 pounds (without assistance).- Ability to perform daily administrative work, including scheduling, logging slot pulls, etc.- Ability to communicate effectively with customers and all levels of employees.
Job ID
2020-74343
Casino Property
L'auberge Lake Charles
Job Locations US-OH-Columbus
- Schedule: Friday-Monday, 4am-2:30pm- Demonstrate a comprehensive understanding of company internal control system and departmental policies and procedures- When necessary, is hands-on to ensure completion of scheduled tasks- Ensure efficient use of currency counting equipment and ensure that daily maintenance requirements are completed- Responsible for counting all currency and reconciling all associated paperwork- Uphold a team work experience offering assistance where available or when requested.- Identify problems, make recommendations and participate in improvement as appropriate- Communicate information to supervisor, as appropriate, and provide detailed documentation for departmental procedures and updates
Job ID
2020-74392
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Casino at Columbus
Job Locations US-IL-Springfield
SUMMARY: Responsible for participating in and directing the flow of count room activities.  DUTIES: The requirements listed below are not limited to, but are representative of the knowledge, skill, and or ability required.  Reasonable accommodations may be made to enable team members with disabilities to perform the essential functions of the job.- Ensure currency is accounted for and recorded in accordance with company policies and procedures.- Ensure company assets are properly accounted for and secured.- Review and compile reports generated by count room personnel- Oversee the maintenance of machinery used in count room operations- Operate a currency counting machine- Ability to function with secured access for ingress/egress to count room
Job ID
2020-74509
Position Type
Regular Full-Time
Casino Property
Prairie State Gaming
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for the collection, counting, sorting, and wrapping of currency.- Participates in the transfer of currency off the floor.- Transports the currency to the restricted area for counting.- Ensures key control procedures are followed.- Responsible for operating currency counters, adding machines, and other auditing functions.- Completes daily maintenance of all Count Room equipment as well as cleaning of Count Room.- Works professionally with other departments as needed to complete tasks.- Ensures company assets are properly accounted for and secured.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74654
Position Type
Regular Part-Time
Category
Accounting/Finance
Casino Property
Hollywood Casino Gulf Coast

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