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- Must enforce the West Virginia Racing Commission Rules of Racing while on the racetrack, writing reports of all violations that take place while on duty.- Ensures starting car vehicle is in proper working order prior to each race. Car and mechanical gate systems must have regular proper servicing and maintenance.- Once on racetrack with horses ensures proper parading of horses leading up to start of race.- Ensures all horses are aligned in the proper starting position leading up to start of race. Must control direction of gate vehicle in order to have a fair and safe start for all participants.- Will assist Starter in reporting any infractions occurring during race to judges.- Assists horse ambulance workers to remove injured horse from track.- Must be available to work for any training, schooling, racing or qualifying hours.
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Greets guests with a warm, friendly smile and greeting. Carries dirty dishes from dining room to kitchen. Wipes table tops and chairs with damp cloth. Replaces soiled table linens and sets tables with silverware and glassware. Replenishes supply of clean linens, silverware, glassware, and dishes in dining room. Assist server with guests dining experience. Completes work assignments for opening and closing duties. Complete any task assigned by dining room manager, chef, or supervisor. Other duties may be assigned.
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SUMMARYPrepares batch pastries including but not limited to: cookies, bread, cheesecake, cakes, french pastries, dessert bars and small desserts. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Follows batch recipes on all desserts and makes as instructed by Assistant Pastry Chef. Keep bakery clean at all times Ensures that the bakery service line is always stocked and ready for our guests. Works close with other department to ensure that our guests receive the best dinning experience we can offer Keeps dessert display stocked and ready always looking fresh Keeps chocolate fountain topped and in a as fresh appearance necessary for our guests dining experience Ensures all waist is logged into the waste book Bakes bread, rolls, cakes, and pastries and any task assigned to you by your lead cook SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities
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- Maintains positive employee relations through fair and consistent leadership practices.- Adhere to all Food and Beverage Policies- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees- Understand and perform opening station requirements- Assists in the training of employees in performance of duties.- Assigns and coordinates work of employees to promote efficiency of operations.- Supervises area personnel with authority to counsel- Inspects food service areas and equipment to ensure sanitary standards are met.- Understand and perform closing station requirements- Opens and closes, when necessary, assigned area(s).- Communicates with other supervisors and managers to ensure efficient service and properly prepared food and beverages.- Maintains positive guest relations.- Maintains daily cash controls.- Reports any and all unusual activity to the Food & Beverage Managers.- Assist and maintain food and beverage costs through control and supervising.- Requisitions supplies from commissaries.- Confers with food preparation and other personnel to plan menus and related activities such as dining room, bar, and banquet operations.- Inspects food and food preparation and beverage operations to maintain quality standards and sanitation regulations.- Interview, hire, train, and schedule personnel according to staffing needs and requirements.- Investigates and resolves food and beverage quality and service complaints.- Cross train with all other departments.- May be required to perform subordinate job functions as required.- Has knowledge of and practices safe food handling procedures and instructs staff in this area.- Regularly visits customers to increase knowledge of customers and their needs.
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- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slice, dice, chop and prepare raw products- Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Knows and promotes current casino events and programs and can give guests directions to all casino areas
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Your daily responsibilities include:- Provides fast, friendly, professional and responsive customer service to restaurant guests- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play- Provides personalized service during guest interactions- Removes dirty dishes, linen, glassware, and flatware from table and counter tops, and transports items to designated area- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required- Operates and maintains equipment as required in accordance with established guidelines and safety procedures- Removes and properly disposes of all debris accumulated in restaurant and service stations in accordance with department procedures- Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station obtaining replacement stock from warehouse area and/or warehouse inventory in accordance with procedure- Reset tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications- Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attend to guest needs) as required- Provides fast, friendly, professional and responsive customer service to food servers and restaurant host/hostess
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SUMMARYThe Call Center Agent attentively coordinates, process and distributes all incoming telephone inquiries and information services for HCCTR. Optimize revenue through timely and accurate booking of hotel, restaurant and gaming event reservations. Provide Red Carpet Customer Service to all guests with a goal to exceed their expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES - Attentively process, coordinate and distribute incoming telephone inquiries and information services- Promote property services, facilities and outlets; provide guests with information such as local attractions, directions and gaming floor activities- Respond to guest requests promptly and courteously and resolves minor guest complaints to the satisfaction of the customer; informs leadership of major problems, complaints, disturbances or dissatisfied guests- Book accurate hotel reservations via telephone and email into the property management system- Book accurate guest restaurant reservations into OpenTable reservation system- Book thorough gaming and Marquee Rewards player marketing event reservations utilizing marketing generated database- Thorough knowledge of Marquee Rewards player program and delivers attentive service and recognition to all Marquee Rewards members- Complete shift checklist tasks, to include but not be limited to; printing hotel arrivals lists, verifying guest reservation information, generate daily operations brief, verify and process inter-departmental emails etc.- Thorough knowledgeable of Emergency Procedures and Crisis Communications material- Informed of all guest functions, events, tournaments, concerts and activities at HCCTR- Provide a professional image at all times; adherence to appearance and dress standards- Actively support company policies and procedures and participate in HCCTR programs
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- Strips and waxes floors to include base boards - Shampoo and spot clean carpeted areas - Uses extractor equipment, floor scrubbers, shampoo machines, polishing machines, special vacuum cleaners and scrubbers - Move office equipment and items as directed - Cleans interior and exterior windows - High degree of customer contact- Cleans signage, light fixtures, vents, decorative greenery, railings, artwork and elevators
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- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur- Cleans any bio hazardous materials when it occurs - Removes trash from the trash container and places into the dumpsters- Familiar with the proper use of chemicals and equipment- Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day- Responsible for providing exceptional Red Carpet Customer Service to all guests
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- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use.- Butchers chickens, fish, and shellfish.- Cuts, trims, and bones meat prior to cooking.- Bakes bread, rolls, cakes, and pastries.- Ensures kitchen is clean and organized upon closing.- Any task assigned to you by your lead cook, Sous chef, room chef and or Restaurant Manager.
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- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use.- Butchers chickens, fish, and shellfish.- Cuts, trims, and bones meat prior to cooking.- Bakes bread, rolls, cakes, and pastries.- Ensures kitchen is clean and organized upon closing.- Any task assigned to you by your lead cook, Sous chef, room chef and or Restaurant Manager.
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- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests- Handles money according to procedure- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean and stocked workstation
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- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Resolves service issues according to the service recovery toolbox- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
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- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slice, dice, chop and prepare raw products- Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Knows and promotes current casino events and programs and can give guests directions to all casino areas
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- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slice, dice, chop and prepare raw products- Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Knows and promotes current casino events and programs and can give guests directions to all casino areas
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- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slice, dice, chop and prepare raw products- Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Knows and promotes current casino events and programs and can give guests directions to all casino areas
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- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slice, dice, chop and prepare raw products- Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Knows and promotes current casino events and programs and can give guests directions to all casino areas
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- Removes cash boxes and drop buckets, opens bill changer units and drop cabinets using operations and security keys.- Places set of alternate empty boxes into bill changers and drop buckets into drop cabinets.- Transports all collected cash boxes and drop buckets to the Count Room.- Operates automated currency equipment to count and process currency removed from the cash boxes and, operates scales and coin/token counting equipment to count process coin/tokens removed from drop buckets.- Prepares Drop Bucket and Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes and drop buckets.- Responsible for packaging currency and coin/tokens into predetermined amounts for later use by the Cashiers' Cage or the deposit.- Responsible for impressing video lottery terminal hopper storage are and change machines on a schedule and as needed basis.- Ensure key control procedures are adhered to.- Opens slot base cabinets using designated keys.- Removes full coin buckets from the video lottery terminals.- Places set of alternate empty buckets under video lottery terminals.- Transports the verified coin/slot tokens to the Cashiers' Cage vault.
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Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.Responsible for supporting compliance to departmental budgets.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Supports maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant. Assists Sous Chef with administrative duties.Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Maintains strict confidentiality in all departmental and company matters.
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- Prepares tableware for washing- Collects all soiled pots, washes and restacks cleaned pots on shelves - Responsible for removal of garbage and refuse - Mops and sweeps floors - Washes walls and ceiling tiles- Cleans and sanitizes all cooking equipment - Proper maintenance and distribution of company assets - Sets up dishwashing machine- Stacks and stores clean dishes in proper kitchen areas
