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- Performs maintenance and service repairs on kitchen equipment.- Installs new units or replacement parts of existing units according to specifications and established safety guidelines.- Knowledge of electrical circuits and schematics; plumbing and equipment controls.- Familiar with a variety of the field’s concepts, practices, and procedures. - Relies on experience and judgment to plan and accomplish goals.- Performs a variety of complicated tasks.- A wide degree of creativity and latitude is expected.
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- Must enforce the West Virginia Racing Commission Rules of Racing while on the racetrack, writing reports of all violations that take place while on duty.- Ensures starting car vehicle is in proper working order prior to each race. Car and mechanical gate systems must have regular proper servicing and maintenance.- Once on racetrack with horses ensures proper parading of horses leading up to start of race.- Ensures all horses are aligned in the proper starting position leading up to start of race. Must control direction of gate vehicle in order to have a fair and safe start for all participants.- Will assist Starter in reporting any infractions occurring during race to judges.- Assists horse ambulance workers to remove injured horse from track.- Must be available to work for any training, schooling, racing or qualifying hours.
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Your daily responsibilities include:- Provides fast, friendly, professional and responsive customer service to restaurant guests- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play- Provides personalized service during guest interactions- Removes dirty dishes, linen, glassware, and flatware from table and counter tops, and transports items to designated area- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required- Operates and maintains equipment as required in accordance with established guidelines and safety procedures- Removes and properly disposes of all debris accumulated in restaurant and service stations in accordance with department procedures- Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station obtaining replacement stock from warehouse area and/or warehouse inventory in accordance with procedure- Reset tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications- Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attend to guest needs) as required- Provides fast, friendly, professional and responsive customer service to food servers and restaurant host/hostess
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SUMMARYThe Call Center Agent attentively coordinates, process and distributes all incoming telephone inquiries and information services for HCCTR. Optimize revenue through timely and accurate booking of hotel, restaurant and gaming event reservations. Provide Red Carpet Customer Service to all guests with a goal to exceed their expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES - Attentively process, coordinate and distribute incoming telephone inquiries and information services- Promote property services, facilities and outlets; provide guests with information such as local attractions, directions and gaming floor activities- Respond to guest requests promptly and courteously and resolves minor guest complaints to the satisfaction of the customer; informs leadership of major problems, complaints, disturbances or dissatisfied guests- Book accurate hotel reservations via telephone and email into the property management system- Book accurate guest restaurant reservations into OpenTable reservation system- Book thorough gaming and Marquee Rewards player marketing event reservations utilizing marketing generated database- Thorough knowledge of Marquee Rewards player program and delivers attentive service and recognition to all Marquee Rewards members- Complete shift checklist tasks, to include but not be limited to; printing hotel arrivals lists, verifying guest reservation information, generate daily operations brief, verify and process inter-departmental emails etc.- Thorough knowledgeable of Emergency Procedures and Crisis Communications material- Informed of all guest functions, events, tournaments, concerts and activities at HCCTR- Provide a professional image at all times; adherence to appearance and dress standards- Actively support company policies and procedures and participate in HCCTR programs
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- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Resolves service issues according to the service recovery toolbox- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
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- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slice, dice, chop and prepare raw products- Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Knows and promotes current casino events and programs and can give guests directions to all casino areas
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Your daily responsibilities include: - Responsible for directing all Food & Beverage and Casino Beverage operations- Develops people to provide exceptional service, products and value to ourguests while maximizing profitability- Able to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, employee training and development as they relate to overall Food & Beverage products - Able to develop financial, business and capital expenditure plans that are consistent with the overall strategic positioning of the property- Can respond to changes in planning assumptions and alter plans as necessary- Can formally present updates to plans and provide appropriate explanations and solutions to variances- Provides leadership and demonstrates behavior that is consistent with the Code of Commitment- Ensures that the receiving, holding and issuance of products are within the quality and control standards- Tie operational challenges to strategic direction and the ability to be effective in a large organization with dual property responsibility - Assist in designing and engineering menus- Implements and audits inventory and cost control systems and procedures- Enforces all regulatory, internal controls, policies and procedures for compliance
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- Prepares tableware for washing- Collects all soiled pots, washes and restacks cleaned pots on shelves - Responsible for removal of garbage and refuse - Mops and sweeps floors - Washes walls and ceiling tiles- Cleans and sanitizes all cooking equipment - Proper maintenance and distribution of company assets - Sets up dishwashing machine- Stacks and stores clean dishes in proper kitchen areas
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- Fastens attachments, such as grader, plows, and rollers, to tractors with hitch pins.- Releases brakes, shifts gears, and depresses accelerator or move throttle to control forward and backward movement of tractor.- Steers tractor by turning steering wheel and depressing brake pedals.- Assists in maintaining the integrity of the race surface.- Delivers clay and sand to racetrack and barn areas.- Assists in over all maintenance of grounds.- Brush hogs and mows fields.- Drives water truck, to moisten the race surface.- Must clean all equipment being used.- Must report problems with machine to the motor pool.- Assists laborers when needed.- Assists with transportation of disabled horses.- Raking material around the race surface.
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SUMMARY The Executive Casino Host position is responsible for developing and maintaining valuable relationships with VIP players through marketing measures and exceptional customer service skills. PRIOR EXPERIENCE AS A CASINO HOST IS REQUIRED. Relocation assistance is available. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business.- Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Devotes significant time being visible and available on the casino floor in order to meet and greet VIP guests during individual visits as well during special events.- Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Resolves VIP guest opportunities, conflicts, and complaints on behalf on the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit high value players and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer service levels. - Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Monitors patron activity and profitability of all assigned VIP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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- Provides accurate and efficient dealing at assigned table game- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and proceduresEnthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
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- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant- Seats guests in restaurant as per specified rotation requirements- Maintains proper seating and reservation documentation- Monitors restaurant for table availability- Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required- Complete all assigned closing duties at end of shift- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
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- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Follows established quality assurance procedures to ensure acceptable health department and customer service standards.- Responds to guest needs and reports problems to Manager.- Assists Manager with administrative duties, as assigned.- Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.- Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.- Monitors appearance of food/beverage served and communicates deviations in accordance with established standard. - Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Resolves service issues according to the service recovery toolbox- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
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- Performs maintenance service and repairs of plumbing, carpentry, painting, plastering, and machine service.- Experience with rubber, tar, and metal roofing systems.- Performs wall vinyl repair and replacement, drywall installation and finishing, ceiling tile, floor tile, masonry, carpet repair and installation.- Responsible for changing light bulbs and cleaning fixtures.- Tracks par stock and inventory.- May be responsible for assisting with snow removal.- Can read and understand blue prints.- Practices safe working conditions.
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- Strips and waxes floors to include base boards - Shampoo and spot clean carpeted areas - Uses extractor equipment, floor scrubbers, shampoo machines, polishing machines, special vacuum cleaners and scrubbers - Move office equipment and items as directed - Cleans interior and exterior windows - High degree of customer contact- Cleans signage, light fixtures, vents, decorative greenery, railings, artwork and elevators
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- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant- Seats guests in restaurant as per specified rotation requirements- Maintains proper seating and reservation documentation- Monitors restaurant for table availability- Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required- Complete all assigned closing duties at end of shift- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
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- Registers guests into the hotel in a friendly, courteous and helpful manner and completes Guest Courtesy Calls 10-15 minutes following every guest check in. - Checks guests out of the hotel; processes customer payments according to established policies and procedures. - Prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. - Also coordinates with Housekeeping and Maintenance on arriving VIP’s, special requests etc. - Arranges for guest requests to be met prior to guest arrivals (i.e. rollaway beds, ground floor, cribs, etc) and follows up on all guest requests personally to ensure hotel staff completed them to the guests’ satisfaction. - Thoroughly knowledgeable in Player’s Choice Program and delivers attentive service and recognition to all Player’s Choice members. - Enrolls guests into Player’s Choice Program and issues embossed Player’s Club cards as requested. - Assists guests with luggage storage and rooming guests as requested. - Assists maintaining, stocking and conducting inventory of the Market Place Shop – sells items to guests and customers and assists in maintaining well-stocked merchandising displays. - Complete shift checklist tasks, such as processing expected departures, pre-blocking guests, credit check and no-post report. - Responds to guest requests promptly and courteously and resolves minor guest complaints to the satisfaction of the customer; informs leadership of major problems, complaints, disturbances or unhappy guests. Completes daily credit reports, no-post reports credit limit reports and other checklist duties. - Books guest reservations via telephone and fax. - Promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. - Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank. - Issues, controls and releases guest safe-deposit boxes. - Thoroughly knowledgeable in Emergency Procedures.and Crisis Communications material. - Provides a professional image at all times through appearance and dress. - Follows company policies and procedures. - Delivers Guest Faxes, mail and packages as required. - Actively supports and participates in Programs. - Actively supports and participates in HCCTR Programs. - And other duties as assigned.
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- Directs the daily activities of the Housekeeping Department- Examines and inspects the quality of work performed by Housekeeping employees and takes appropriate steps to insure maintenance of prescribed standards- Ensures all fiscal requirements to maintain the building in good working order (i.e, hotel room, hallways, vending areas, back-of-house areas are maintained through work orders)- Examines and inspects the condition of guest room linens and takes appropriate steps to ensure the elimination of damaged items; manages the maintenance of established par levels and laundering quality of all “in use” linen- Installs and maintains adequate controls to minimize waste and loss through theft or damage of operating supplies, furnishings and equipment- Operates a “Lost and Found” facility for Hotel guests- Instructs assigned employees on the safety policies and procedures and reports all safety hazards are eliminated. Insures all personnel are trained on OSHA regulations- Completes and routes all occupational injury/ illness reports- Prepares annual budget and operating forecasts; prepares regular and special reports; maintains necessary records and files- Retains staff in line with departmental goals- Operates budget within established perimeters and answers for any variances budget related- Prepares annual capital requests as needed- Counsels, guides and instructs employees in the proper performance of their duties; prepares and coordinates the periodic performance appraisals of assigned employees- Recommends employee changes such as hiring, promotion, demotion and termination; recommends wage and salary adjustments for employees within established limits- Monitors the Fitness Center to include, but not limited to, cleanliness, equipment needs, overall maintenance needs- Responsible for providing exceptional Red Carpet Customer Service to all guests
