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- Participates in entire 18 month program at respective property. - Spends 6 months of the program working in CORE rotations, which include, but not limited to, Human Resources, Finance, Operations, and Compliance at respective property. - Spends 12 months of the program in Finance and performs job duties relevant to the specific department’s role assignment. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Performs job duties relevant to rotations which include, but are not limited to, front of house and back of house functions, to include hotel, gourmet, and casual dining outlets as applicable. - Adheres to rotation schedule as assigned by mentor/property. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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- Must enforce the West Virginia Racing Commission Rules of Racing while on the racetrack, writing reports of all violations that take place while on duty.- Ensures starting car vehicle is in proper working order prior to each race. Car and mechanical gate systems must have regular proper servicing and maintenance.- Once on racetrack with horses ensures proper parading of horses leading up to start of race.- Ensures all horses are aligned in the proper starting position leading up to start of race. Must control direction of gate vehicle in order to have a fair and safe start for all participants.- Will assist Starter in reporting any infractions occurring during race to judges.- Assists horse ambulance workers to remove injured horse from track.- Must be available to work for any training, schooling, racing or qualifying hours.
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SUMMARYPrepares batch pastries including but not limited to: cookies, bread, cheesecake, cakes, french pastries, dessert bars and small desserts. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Follows batch recipes on all desserts and makes as instructed by Assistant Pastry Chef. Keep bakery clean at all times Ensures that the bakery service line is always stocked and ready for our guests. Works close with other department to ensure that our guests receive the best dinning experience we can offer Keeps dessert display stocked and ready always looking fresh Keeps chocolate fountain topped and in a as fresh appearance necessary for our guests dining experience Ensures all waist is logged into the waste book Bakes bread, rolls, cakes, and pastries and any task assigned to you by your lead cook SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities
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ESSENTIAL DUTIES AND RESPONSIBILITIES This is not necessarily an exhaustive list of essential duties, responsibilities, skills, and requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. - Responsible for ensuring a consistent flow of services to guest and cocktail servers by assisting bartenders with their job functions.- Ensures that dirty ashtrays and used glassware are removed from bar tops, bar area and floors are clean.- Clears and wipes down tables in any lounge area absent of a cocktail server.- Maintains a clean work environment in accordance with Health Department standards.- Checks glass washers for proper chemicals.- Maintains soap and hand towels at hand sink areas.- Maintains par stock levels by placing orders for all bar supplies.- Receives and delivers products to appropriate outlet and stocks in accordance to specification.- Stocks and re-stocks bars throughout shift with all bar supplies, bar glasses and ice as required.- Stocks server wells in accordance to specifications with all products and supplies required.- Cuts fruit to specification and prepares all condiment caddies.- Collects trash from all outlets throughout shift, as well as, wiping down walls behind trash containers.- Distribute clean bar towels and collect soiled ones and discard them in the appropriate place.- Collect all excess glasses from bars and restock them in there appropriate outlet in accordance to specification, along with retrieving bar glasses from dish areas.- Organize and clean pump rooms, coolers and storage areas to specification.- Sweep and mop pump room, coolers and storage area floors.- Soak and clean soda bag-inbox hoses and nozzles.- Replace and rotate draught beer kegs, liquor and soda bag-in-boxes as required.- When assisting bartender with orders, make eye contact, offer a greeting and end the interaction in a courteous way.- Use guest name during interaction and remember their preferences.- Promptly and professionally prepare beverages to specification with speed and accuracy.- Promptly and professionally handle guest issues and communicate problems and concerns to management.- Requires evidence of age from any guest who appear to be under the age of thirty (30).- Continuously monitor bar to ensure that all guest are receiving beverage service in a timely manner.- Provides guest with property information, promotions, programs and attractions.- Maintain a professional and neat appearance at all times.- Display a courteous and friendly attitude to all team members and guest.- Assist co-workers as needed.- Complete all duties as assigned, acts a role model always presenting oneself as a credit to HCCTR and encourage others to do the same.- Adheres to all department and company policies and procedures, regulatory state and federal laws
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- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray)- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required- Slices and pits fruit as required- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains a clean and stocked workstation in accordance with established health and safety guidelines
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Your daily responsibilities include:- Provides fast, friendly, professional and responsive customer service to restaurant guests- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play- Provides personalized service during guest interactions- Removes dirty dishes, linen, glassware, and flatware from table and counter tops, and transports items to designated area- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required- Operates and maintains equipment as required in accordance with established guidelines and safety procedures- Removes and properly disposes of all debris accumulated in restaurant and service stations in accordance with department procedures- Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station obtaining replacement stock from warehouse area and/or warehouse inventory in accordance with procedure- Reset tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications- Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attend to guest needs) as required- Provides fast, friendly, professional and responsive customer service to food servers and restaurant host/hostess
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Your daily responsibilities include:- Provides fast, friendly, professional and responsive customer service to restaurant guests- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play- Provides personalized service during guest interactions- Removes dirty dishes, linen, glassware, and flatware from table and counter tops, and transports items to designated area- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required- Operates and maintains equipment as required in accordance with established guidelines and safety procedures- Removes and properly disposes of all debris accumulated in restaurant and service stations in accordance with department procedures- Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station obtaining replacement stock from warehouse area and/or warehouse inventory in accordance with procedure- Reset tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications- Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attend to guest needs) as required- Provides fast, friendly, professional and responsive customer service to food servers and restaurant host/hostess
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Greets guests with a warm, friendly smile and greeting. Carries dirty dishes from dining room to kitchen. Wipes table tops and chairs with damp cloth. Replaces soiled table linens and sets tables with silverware and glassware. Replenishes supply of clean linens, silverware, glassware, and dishes in dining room. Assist server with guests dining experience. Completes work assignments for opening and closing duties. Complete any task assigned by dining room manager, chef, or supervisor. Other duties may be assigned.
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- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur- Cleans any bio hazardous materials when it occurs - Removes trash from the trash container and places into the dumpsters- Familiar with the proper use of chemicals and equipment- Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day- Responsible for providing exceptional Red Carpet Customer Service to all guests
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- Strips and waxes floors to include base boards - Shampoo and spot clean carpeted areas - Uses extractor equipment, floor scrubbers, shampoo machines, polishing machines, special vacuum cleaners and scrubbers - Move office equipment and items as directed - Cleans interior and exterior windows - High degree of customer contact- Cleans signage, light fixtures, vents, decorative greenery, railings, artwork and elevators
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- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use.- Butchers chickens, fish, and shellfish.- Cuts, trims, and bones meat prior to cooking.- Bakes bread, rolls, cakes, and pastries.- Ensures kitchen is clean and organized upon closing.- Any task assigned to you by your lead cook, Sous chef, room chef and or Restaurant Manager.
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- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use.- Butchers chickens, fish, and shellfish.- Cuts, trims, and bones meat prior to cooking.- Bakes bread, rolls, cakes, and pastries.- Ensures kitchen is clean and organized upon closing.- Any task assigned to you by your lead cook, Sous chef, room chef and or Restaurant Manager.
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- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use.- Butchers chickens, fish, and shellfish.- Cuts, trims, and bones meat prior to cooking.- Bakes bread, rolls, cakes, and pastries.- Ensures kitchen is clean and organized upon closing.- Any task assigned to you by your lead cook, Sous chef, room chef and or Restaurant Manager.
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- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use.- Butchers chickens, fish, and shellfish.- Cuts, trims, and bones meat prior to cooking.- Bakes bread, rolls, cakes, and pastries.- Ensures kitchen is clean and organized upon closing.- Any task assigned to you by your lead cook, Sous chef, room chef and or Restaurant Manager.
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- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Resolves service issues according to the service recovery toolbox- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
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- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Resolves service issues according to the service recovery toolbox- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
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- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slice, dice, chop and prepare raw products- Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Knows and promotes current casino events and programs and can give guests directions to all casino areas
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- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slice, dice, chop and prepare raw products- Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Knows and promotes current casino events and programs and can give guests directions to all casino areas
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- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slice, dice, chop and prepare raw products- Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Knows and promotes current casino events and programs and can give guests directions to all casino areas
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The following and other duties may be assigned as necessary: - Provides necessary data and information to department in support of development of effective marketing campaigns.- Responsible for setting up offers and ensuring accuracy.- Works with creative team to produce direct marketing collateral.- Creates and supports direct mail production schedule and calendar.- Ensures database marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to direct marketing programs.- Fields customer and employee calls related to direct marketing initiatives. - Manages relationships with outside vendors to ensure timely, accurate and cost effective production campaigns.- Responsible for the data integrity of customer database.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.