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SUMMARYPrepares batch pastries including but not limited to: cookies, bread, cheesecake, cakes, french pastries, dessert bars and small desserts. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Follows batch recipes on all desserts and makes as instructed by Assistant Pastry Chef. Keep bakery clean at all times Ensures that the bakery service line is always stocked and ready for our guests. Works close with other department to ensure that our guests receive the best dinning experience we can offer Keeps dessert display stocked and ready always looking fresh Keeps chocolate fountain topped and in a as fresh appearance necessary for our guests dining experience Ensures all waist is logged into the waste book Bakes bread, rolls, cakes, and pastries and any task assigned to you by your lead cook SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities
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ESSENTIAL DUTIES AND RESPONSIBILITIES This is not necessarily an exhaustive list of essential duties, responsibilities, skills, and requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. - Responsible for ensuring a consistent flow of services to guest and cocktail servers by assisting bartenders with their job functions.- Ensures that dirty ashtrays and used glassware are removed from bar tops, bar area and floors are clean.- Clears and wipes down tables in any lounge area absent of a cocktail server.- Maintains a clean work environment in accordance with Health Department standards.- Checks glass washers for proper chemicals.- Maintains soap and hand towels at hand sink areas.- Maintains par stock levels by placing orders for all bar supplies.- Receives and delivers products to appropriate outlet and stocks in accordance to specification.- Stocks and re-stocks bars throughout shift with all bar supplies, bar glasses and ice as required.- Stocks server wells in accordance to specifications with all products and supplies required.- Cuts fruit to specification and prepares all condiment caddies.- Collects trash from all outlets throughout shift, as well as, wiping down walls behind trash containers.- Distribute clean bar towels and collect soiled ones and discard them in the appropriate place.- Collect all excess glasses from bars and restock them in there appropriate outlet in accordance to specification, along with retrieving bar glasses from dish areas.- Organize and clean pump rooms, coolers and storage areas to specification.- Sweep and mop pump room, coolers and storage area floors.- Soak and clean soda bag-inbox hoses and nozzles.- Replace and rotate draught beer kegs, liquor and soda bag-in-boxes as required.- When assisting bartender with orders, make eye contact, offer a greeting and end the interaction in a courteous way.- Use guest name during interaction and remember their preferences. - Promptly and professionally prepare beverages to specification with speed and accuracy.- Promptly and professionally handle guest issues and communicate problems and concerns to management.- Requires evidence of age from any guest who appear to be under the age of thirty (30).- Continuously monitor bar to ensure that all guest are receiving beverage service in a timely manner.- Provides guest with property information, promotions, programs and attractions.- Maintain a professional and neat appearance at all times.- Display a courteous and friendly attitude to all team members and guest.- Assist co-workers as needed.- Complete all duties as assigned, acts a role model always presenting oneself as a credit to HCCTR and encourage others to do the same.Adheres to all department and company policies and procedures, regulatory state and federal laws
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ESSENTIAL DUTIES AND RESPONSIBILITIES This is not necessarily an exhaustive list of essential duties, responsibilities, skills, and requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. - Responsible for ensuring a consistent flow of services to guest and cocktail servers by assisting bartenders with their job functions.- Ensures that dirty ashtrays and used glassware are removed from bar tops, bar area and floors are clean.- Clears and wipes down tables in any lounge area absent of a cocktail server.- Maintains a clean work environment in accordance with Health Department standards.- Checks glass washers for proper chemicals.- Maintains soap and hand towels at hand sink areas.- Maintains par stock levels by placing orders for all bar supplies.- Receives and delivers products to appropriate outlet and stocks in accordance to specification.- Stocks and re-stocks bars throughout shift with all bar supplies, bar glasses and ice as required.- Stocks server wells in accordance to specifications with all products and supplies required.- Cuts fruit to specification and prepares all condiment caddies.- Collects trash from all outlets throughout shift, as well as, wiping down walls behind trash containers.- Distribute clean bar towels and collect soiled ones and discard them in the appropriate place.- Collect all excess glasses from bars and restock them in there appropriate outlet in accordance to specification, along with retrieving bar glasses from dish areas.- Organize and clean pump rooms, coolers and storage areas to specification.- Sweep and mop pump room, coolers and storage area floors.- Soak and clean soda bag-inbox hoses and nozzles.- Replace and rotate draught beer kegs, liquor and soda bag-in-boxes as required.- When assisting bartender with orders, make eye contact, offer a greeting and end the interaction in a courteous way.- Use guest name during interaction and remember their preferences. - Promptly and professionally prepare beverages to specification with speed and accuracy.- Promptly and professionally handle guest issues and communicate problems and concerns to management.- Requires evidence of age from any guest who appear to be under the age of thirty (30).- Continuously monitor bar to ensure that all guest are receiving beverage service in a timely manner.- Provides guest with property information, promotions, programs and attractions.- Maintain a professional and neat appearance at all times.- Display a courteous and friendly attitude to all team members and guest.- Assist co-workers as needed.- Complete all duties as assigned, acts a role model always presenting oneself as a credit to HCCTR and encourage others to do the same.Adheres to all department and company policies and procedures, regulatory state and federal laws
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- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur- Cleans any bio hazardous materials when it occurs - Removes trash from the trash container and places into the dumpsters- Familiar with the proper use of chemicals and equipment- Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day- Responsible for providing exceptional Red Carpet Customer Service to all guests
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- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use.- Butchers chickens, fish, and shellfish.- Cuts, trims, and bones meat prior to cooking.- Bakes bread, rolls, cakes, and pastries.- Ensures kitchen is clean and organized upon closing.- Any task assigned to you by your lead cook, Sous chef, room chef and or Restaurant Manager.
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- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use.- Butchers chickens, fish, and shellfish.- Cuts, trims, and bones meat prior to cooking.- Bakes bread, rolls, cakes, and pastries.- Ensures kitchen is clean and organized upon closing.- Any task assigned to you by your lead cook, Sous chef, room chef and or Restaurant Manager.
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SUMMARYSupervises and coordinates activities of Sous Chef, Lead Cook, Cooks, and other workers engaged in preparing and cooking foodstuffs at Charles Town Races by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Must adhere to concessions and beverage policies. Must be able to run multi-outlets simultaneously. Must be well organized and use to high volume atmosphere. Works and trains team members to understand their functions in the back of the house. Works with executive chef to plan strategic guidelines for upcoming high volume events. Adheres to all local and state Health and Sanitation guidelines. Makes sure that all food products are utilized every day to ensure that maximum profit has been made of every item. Continues to work on new menu creations for the outlets with the Executive Chef Ensures that all financial records are kept up dated for correct Daily food and Labor costs Scheduling of all back of the house employees in their area of responsibility. Observes workers engaged in preparing, portioning, and garnishing foods to ensure that methods of cooking and garnishing and sizes of portions are as prescribed. Inspects kitchen, utensils, and equipment to ensure sanitary standards are met. Gives instructions to cooking personnel in fine points of cooking. Assigns and coordinates work of employees to promote efficiency of operations. Cooks and carves meats, and prepares dishes, such as sauces, during rush periods and for banquets and other social functions. Assumes responsibility for kitchen in absence of Executive Chef. Reports any and all unusual activity to the Executive Chef. SUPERVISORY RESPONSIBILITIESDirectly supervises 10 to 20 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
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- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Resolves service issues according to the service recovery toolbox- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
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- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slice, dice, chop and prepare raw products- Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Knows and promotes current casino events and programs and can give guests directions to all casino areas
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- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slice, dice, chop and prepare raw products- Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Knows and promotes current casino events and programs and can give guests directions to all casino areas
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- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slice, dice, chop and prepare raw products- Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Knows and promotes current casino events and programs and can give guests directions to all casino areas
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- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slice, dice, chop and prepare raw products- Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Knows and promotes current casino events and programs and can give guests directions to all casino areas
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- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slice, dice, chop and prepare raw products- Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Knows and promotes current casino events and programs and can give guests directions to all casino areas
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- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slice, dice, chop and prepare raw products- Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Knows and promotes current casino events and programs and can give guests directions to all casino areas
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- Removes cash boxes and drop buckets, opens bill changer units and drop cabinets using operations and security keys.- Places set of alternate empty boxes into bill changers and drop buckets into drop cabinets.- Transports all collected cash boxes and drop buckets to the Count Room.- Operates automated currency equipment to count and process currency removed from the cash boxes and, operates scales and coin/token counting equipment to count process coin/tokens removed from drop buckets.- Prepares Drop Bucket and Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes and drop buckets.- Responsible for packaging currency and coin/tokens into predetermined amounts for later use by the Cashiers' Cage or the deposit.- Responsible for impressing video lottery terminal hopper storage are and change machines on a schedule and as needed basis.- Ensure key control procedures are adhered to.- Opens slot base cabinets using designated keys.- Removes full coin buckets from the video lottery terminals.- Places set of alternate empty buckets under video lottery terminals.- Transports the verified coin/slot tokens to the Cashiers' Cage vault.
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- Adhere to all Food and Beverage Policies- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees- Understand and perform opening station requirements- Stock condiment station(s) with appropriate food, beverage and paper products; identify and perform product rotation requirements- Welcome all guests with a SMILE and sincere greeting- Remove food trays from dining room- Remove trash from dining room and place into trash hauler(s)- Maintain cleanliness and orderliness of dining room tables, chairs and banquettes- Maintain cleanliness of dining room floors- Maintain cleanliness of dining room trash receptacles- Maintain cleanliness of area’s counter, glass, and brass- THANK all guests and wish them well- Maintain work station in a clean, safe and sanitized manner at all times- Communicate guests’ issues, concerns, and/or problems to management- Understand and adhere to all board of health, property, and departmental safety practices- Understand and perform closing station requirements
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- comply with all applicable rules and regulations of the West Virginia Racing Commission- comply with all rules and regulations of the West Virginia Department of Health & Human Resources, Office of EMS- comply with the Sop’s of the Hollywood Casino at Charles Town Races EMS Department- comply with the Exposure Control Policies for Blood-borne and Air-borne Pathogens- attend all mandatory EMS Department meetings and training classes- conduct patient care equipment inspections and ensure proper stocking at the beginning of each shift- clean and/or decontaminate durable patient care equipment- clean and or decontaminate the ambulances as needed- restock expendable supplies and disposable equipment utilized for patient care immediately after the incident- perform assessments and treatment of trauma and medical patients in accordance with the current West Virginia BLS Protocols- perform appropriate basic interventions for trauma and medical patients in accordance with current West Virginia BLS Protocols- operate telephone and radio communications equipment effectively to transmit patient information to the appropriate care facility- operate radio equipment to maintain contact with Security Control- provide verbal reports of patient interactions and conditions to incoming EMS units, receiving facilities, doctors and nurses involved in the patients care- maintain patient confidentiality- provide written documentation of patient care assessments, conditions, interventions and outcome on West Virginia run report prior to leaving the hospital.- provide written documentation of exposures to blood or body fluids immediately as per Hollywood Casino at Charles Town Races Exposure Control Policy- assist EMS Department Staff when requested within the EMT-B scope of practice- work with other licensed EMS agencies as needed for our operation or in an MCI situation- work longer than scheduled shifts as situations may dictate- all other duties as assigned
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- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant- Seats guests in restaurant as per specified rotation requirements- Maintains proper seating and reservation documentation- Monitors restaurant for table availability- Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required- Complete all assigned closing duties at end of shift- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
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- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant- Seats guests in restaurant as per specified rotation requirements- Maintains proper seating and reservation documentation- Monitors restaurant for table availability- Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required- Complete all assigned closing duties at end of shift- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play