Penn National Gaming, Inc.

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Job Locations US-NV-Henderson
MAJOR JOB DUTIES: Duties include, but are not limited to the following:   - Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds by changing bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning of bathroom including but not limited to toilet, walls/windows doors, mirrors, shower/tub, floors. Vacuuming of rooms- Able to release rooms as guest ready- Able to push, pull, lift 10 lbs. frequently, and up to 20 lbs. occasionally - Able to bend and stretch 95% of the working day- Able to stand for extended periods of time- Able to read MSDS , CHIP labels- Able to use proper personal protection equipment when needed- Able to communicate with hotel guests and team members both verbally and written- Able to understand directions given by management The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2020-75669
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTIES: Duties include, but are not limited to the following:   - Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds by changing bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning of bathroom including but not limited to toilet, walls/windows doors, mirrors, shower/tub, floors. Vacuuming of rooms- Able to release rooms as guest ready- Able to push, pull, lift 10 lbs. frequently, and up to 20 lbs. occasionally - Able to bend and stretch 95% of the working day- Able to stand for extended periods of time- Able to read MSDS , CHIP labels- Able to use proper personal protection equipment when needed- Able to communicate with hotel guests and team members both verbally and written- Able to understand directions given by management The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2020-75268
Position Type
On-Call
Category
Hotel Operations/Retail
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTIES: Duties include, but are not limited to the following:   - Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds by changing bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning of bathroom including but not limited to toilet, walls/windows doors, mirrors, shower/tub, floors. Vacuuming of rooms- Able to release rooms as guest ready- Able to push, pull, lift 10 lbs. frequently, and up to 20 lbs. occasionally - Able to bend and stretch 95% of the working day- Able to stand for extended periods of time- Able to read MSDS , CHIP labels- Able to use proper personal protection equipment when needed- Able to communicate with hotel guests and team members both verbally and written- Able to understand directions given by management The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2020-75670
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTIES: Duties include, but are not limited to the following:   - Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds by changing bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning of bathroom including but not limited to toilet, walls/windows doors, mirrors, shower/tub, floors. Vacuuming of rooms- Able to release rooms as guest ready- Able to push, pull, lift 10 lbs. frequently, and up to 20 lbs. occasionally - Able to bend and stretch 95% of the working day- Able to stand for extended periods of time- Able to read MSDS , CHIP labels- Able to use proper personal protection equipment when needed- Able to communicate with hotel guests and team members both verbally and written- Able to understand directions given by management The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2020-75440
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
M Resort
Job Locations US-NV-Henderson
The following and other duties may be assigned as necessary:- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Answers inquiries pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs on assigned shift.- Assists with management of daily arrivals and departures in reservation system on assigned shift.- Provides direction for Hotel supervisory staff on assigned shift.- Assists with posting charges, and settling of folios for individuals and groups, if applicable, on assigned shift.- Addresses and manages complaints, grievances or concerns from team members on assigned shift.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES                                                  - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).- Responsible for completing Forbes observations and property knowledge quizzes.- Responsible for conducting pre-shifts, one on one meetings with team members, and yearly reviews.
Job ID
2020-75404
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
M Resort
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Use of computer to redeem gifts for our guests. - Ability to use a “cutting tool” provided by the company to open large amounts of boxes each gift day. - Ability to lift up to 20 pounds on an ongoing basis during the gift day. - Safety awareness is paramount by assisting to keep areas clean of debris and clutter. Also by adhering to basic rules of safety when lifting and when using company equipment. - Ability to present Forbes 5 star guest service and interactions with both guests and other team members while working in a fast-paced environment. - Ability to stand on feet for the duration of an up to 8-hour shift.- Move boxes from one location to another by carrying, use of a hand truck or cart throughout the shift - After on the job training, assist at events such as Bingo, Concerts and Tournaments. - Set-up of event areas prior to and at the end of the Concert, Bingo or tournament (could include tablecloths, chairs, cushions, etc.) - Assist with ticket “Will Call” and ticket distribution. - Assist with “ushering” guests to their seats and provide information to concert guests. - Provide basic administrative assistance when asked. - Must be able to work in inclement weather. - Must be available to work both early and late shifts Monday thru Sunday. - Must work a minimum of 5 shifts per month is required. 3 or more shifts worked must be late shift. - Must have ability to access schedule online. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75161
Position Type
On-Call
Category
Marketing/ Entertainment
Casino Property
M Resort
Job Locations US-NV-Henderson
Major Job Duties: Duties include, but are not limited to the following:- Maintain vigilance at assigned posts for all activities.- Maintain routine patrols throughout the premises while on watch for criminal activities and any general non-compliance to company rules and policies.- Attempt to provide safe, secure transportation of house monies between one point to another.- Provide visual surveillance of all areas in an attempt to detect fire and safety hazards which might compromise the well being of life and property.- Keep alert for undesirables, juveniles (persons under the age of 21 years in the casino), slot cheats, purse thieves,  and other persons who are disruptive to the establishment.- Provide all escorts and act as a runner for gaming requests such as pit fills.- Provide detailed written incident reports which document problems in accordance with the P & P Manual.- Acquire knowledge of the procedures and operations of all emergency equipment (including warning and announcement devices) located throughout the property.- Acquire knowledge on the operation of all fire detection and suppression equipment property wide.- Acquire knowledge of CPR and basic first aid within the allotted time frame given by the Manager.- Acquire knowledge of and skills in the use of protective devices, handcuffs and basic defensive tactics.- Acquire an understanding of the Nevada  Statutes,  Chapter 465 laws on cheating, OSHA mandates, and ADA mandates.- All duties and tasks assigned by the Security Director, Security Shift Manager, and the Vice President  Security & Surveillance.- Patrol property and attempt to protect assets as needed.- Complete appropriate fills and runs using the proper procedures, ensuring that ALL necessary documents are signed.- Answer telephone using the proper telephone etiquette and dispatches to the appropriate departments.- Respond to and handle emergencies using the proper methods, and the correct safety procedures.- Escort team members to the appropriate bank for daily drops.- Attempt to provide security and protection for guests and team members.- Attempt to maintain law and order on property in conjunction with local law enforcement agencies.- Handle all monetary transactions between the casino cage and the gaming tables in compliance with the State Gaming Regulations, and by management.- Secure and attempt to protect the casino cage.- Change all boxes on the gaming tables for the count on each shift: Boxes from each shift are to be taken to the soft count room for proper storage.- Maintain a written log of incidents involving guests or team members and prepare additional detailed reports as may be required. Document and effectively write reports on all incidents.- Administer first aid and assist injured guests and team members.- React promptly to disturbances at the gaming tables, bar area or any other areas assigned during shift.- Receive instructions on how to use oxygen and first aid equipment.- Stand by the casino cashier cage whenever the cage is accessed by anyone other than a cage team member.- Respond to fire alarms and other emergencies within the property.- Conduct crowd control and direct traffic as needed.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2020-75350
Position Type
Regular Part-Time
Category
Security/Surveillance/ EMT
Casino Property
M Resort
Job Locations US-NV-Henderson
Responsibilities:- Observe and report on all areas under surveillance to ensure compliance with the Hotel and Casino’s in-house Regulation “6”, Gaming Control Board Regulations, and in-house gaming policies and procedures.- Record and observe casino games, sports book, count rooms, slots, keno, bar areas and casino cage, cashier areas including all money transactions.- Know basic strategy of all games and the count(s).- Write all necessary incident reports.- Communicate with Casino, Cage, Security and Slot Management with any relative information.- Rotate all video tapes when necessary.- Perform technical maintenance, as required.- Present self in a professional manner possessing a team attitude at all times.- Must provide courteous and friendly service to all guests, staff and co-workers.- Perform related work as requested.
Job ID
2020-74644
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
M Resort

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