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- Ensures all food is prepared fresh and is of the highest quality- Strictly adheres to all procedures and corporate specifications, methods and instructions from supervisor- Responsible for the procurement, defrosting and cleaning of all protein items- Consistenly checks temperatures of food and follows proper procdures in regards to chilling and holding food- Reports waste to supervisors on a daily basis- Checks station upon arrival to deterine status of outstanding safety or equipment issues- Observe and enforce sanitary behavior and clean appearance of food preparation
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- Utilizing proper procedures and documentation handles the following:- Comps, room charges, credit Cards, officer’s checks and coupons- Voids and walkouts- Cash tickets- Head counts- Proper required identification and authorization- Use of cash register with speed and accuracy- Ensure bank is counted and totals match with cage before leaving shift.- Proper completion of cash turn-in sheets, voids, etc., with appropriate distribution.- Ensure a supervisor is contacted immediately for any guest complaints as necessary.- Must provide courteous and friendly service to all guests and staff.- Performs related work as requested.- The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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- Responsible for supervising staff and management in the table games department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Make suggestions for improvement on standard operating procedures as needed.- Shares responsibility of the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.- Shares responsibility for the overall integrity of daily operations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations table games protection.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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- Answer Catering main phone line- Schedule appointments for clients - Maintain contracts, clients files and deposits for CSM’s- Send payments via Sertifi- Prepare Banquet Event Order forms when needed for internal events- Evaluate client needs, conducts research and make recommendations in order to assist clients in establishing correct banquet and convention space needs- Assist CSM’s with requests to ensure the best personal service to meet guests' needs.- Assist the Director as needed- Manage all Microsoft programs (create and maintain spreadsheets)- Maintain banquet event calendars and distribute to all departments.- Record deposits, forward checks to Accounting to post to master accounts/files- Coordinate daily and weekly catering meetings.- Distribute all Banquet Event Order forms and Banquet Event Calendars. Update all appropriate departments with detail changes.- Create appropriate signs for hotel meeting rooms.- Must provide courteous and friendly service to all guests and staff.- Perform related catering coordinator work as requested by CSM and Director
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MAJOR JOB DUTIES: Duties include, but are not limited to the following:- Work with M Resort staff and Ticketmaster to prepare event programming, ticket holds, and other event ticketing needs - Assist with box office operations during performances (including preparation of box reports, Box Office Statement and actively participate in Event Settlements)- Ensure ADA Compliant Ticketing Practices- Communicate regularly with TicketMaster staff, The M Resort Ticketing staff, customers and affiliated parties - Assist Clients, Ticketmaster Rep and The M Resort with event programming, ticket holds, ticket account and other ticket details- Process ticketing arrangements for promoters, theatre departments, and affiliated parties- Communicate regularly and assist internal departments and external event personnel with any ticketing needs and concerns- Assist with monitoring of ticket sales and maintenance of ticketing system- Track and reconcile ticket stock inventory - Resolve customer service issues as necessary- Maintain accurate box office accounting records and archives- Receive and maintain incoming group sales requests and process invoices to completion.- Monitor supplies and equipment, as well as, report and follow up on any ticketing repair issues- Prepare reports for settlement and archival purposes- Ticketing/box office duties as assigned by management- Perform related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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- Responsible for setting up and breaking down various cooking stations and the filling of supply requisitions for stocking them.- Assist other cooks by performing duties such as stirring soups, watching roasts for temperature and time assignments, watching broiled items to prevent charring and preparing chopped vegetables for the sauce cook’s food preparation.- Observe, learn, understand, and eventually perform all tasks carried out in the kitchen by other cooks.- Responsible for working in all the various phases of the kitchen operation, and gathering enough exposure to the different functions in order to understand the entire kitchen operation.- Maintain a safe and sanitary work area.- In a courteous manner, assist and welcome all team members with a good morning or good afternoon.- Maintain a professional and courteous demeanor with all team members and staff.- Must provide courteous and friendly service to all staff.- Performs related work as requested.- The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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- Responsible for setting up and breaking down various cooking stations and the filling of supply requisitions for stocking them.- Assist other cooks by performing duties such as stirring soups, watching roasts for temperature and time assignments, watching broiled items to prevent charring and preparing chopped vegetables for the sauce cook’s food preparation.- Observe, learn, understand, and eventually perform all tasks carried out in the kitchen by other cooks.- Responsible for working in all the various phases of the kitchen operation, and gathering enough exposure to the different functions in order to understand the entire kitchen operation.- Maintain a safe and sanitary work area.- In a courteous manner, assist and welcome all team members with a good morning or good afternoon.- Maintain a professional and courteous demeanor with all team members and staff.- Must provide courteous and friendly service to all staff.- Performs related work as requested.- The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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- Responsible for setting up and breaking down various cook’s stations, and filling the supply requisitions for them.- Aid all cooks by performing such duties as stirring stews and soups to prevent burning, watching roasts for temperature and time assignments, watching broiled items to prevent charring and preparing chopped vegetables for the sauce cook’s preparation.- Must observe, learn, understand, and eventually perform all tasks carried out in the kitchen by the cooks.- Responsible for working in all the various phases of the kitchen operation, and gathering enough exposure to the different functions to enable himself to understand the entire house’s kitchen operation.- Must maintain a safe and sanitary work area.- Must provide courteous and friendly service to all staff.- Performs related work as requested.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for oversight of Team Members, operational tasks, and food and beverage operations in areas of assignment, including but not limited to, Pool Operations, Day Club Operations, Lounge Operations, and Concert Operations. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Generates opening paperwork, including but not limited to, staffing emails, revenue goals, lifeguard rotations, reservation floor plans, service floor plans, and bar staffing. - Assists in the interviewing, hiring, orientation, and training of all Team Members. Has the ability to identify and provide personalized training when applicable.- Responsible for observing weather conditions as they relate to Guest safety and to implement the necessary safety precautions and communicate to staff, Guests, Management, and internal departments.- Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. Responsible for supporting compliance to departmental budgets.- Schedules and coordinates pool staff for daily operations, on-going training, and mandatory meetings. Communicates staffing challenges to Management. Communicates staffing issues and provides coverage for call-outs.- Checks to ensure Pool Decks, Restrooms, Bars, and Lounge areas are adequately cleaned and properly stocked.- Checks the proper maintenance of the equipment and sanitation of pools and pool facilities- Responds to guest needs, resolves issues as they arise, communicates service breakdowns, and reports continual challenges and makes recommendations to Manager.- Assists Manager with administrative duties. - Acts as a liaison between the pool operations and all other departments, communicating relevant information to the pool operations staff as needed.- Assists in cross training of team members while encouraging, reinforcing, and supporting peers and team.- Maintains strict confidentiality in all departmental and company matters.- Monitors accuracy of the Cabana inventory, daily sales and revenue goals, and is able to make recommended changes- Prevents accidents through enforcement of policies, rules and regulations governing the conduct of staff and patrons using the pool and the surrounding area.- Updates / monitors daily payroll, ensuring all associates are punching in/out correctly- Complete daily Pool Operations reports. - Attend meetings and complete tasks / projects assigned by management.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Follow proper register transaction procedures.- Adhere to the proper par stock ordering procedures.- Know all liquor laws and regulations concerning service of alcoholic beverages. (as dictated by Beverage Department).- Complete and oversee set-up and clearing of the bar area.- Must have ability to read and follow specialty drink recipes as prepared by Beverage Manager.- Responsible for garnishing all cocktails from the bar area.- Monitor and lead incoming less experienced bar staff as needed- Responsible for cash banks. Proper procedures for handling comps, room charges, credit cards and coupons.- Proper completion of cash turn-in sheets, voids, etc., with appropriate distribution.- Remain up-to-date on Hotel happenings and the hours of operation of all food and beverage outlets.- Maintain a safe and sanitary workplace.- Must provide courteous and friendly service to all guests and staff.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Resolves VIP guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationships with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages VIP customers through telemarketing and in-person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Devotes time to being visible and available on the casino floor in order to meet and greet VIP guests during individual visits, as well as during special events. - Highly knowledgeable of credit procedures. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.- Utilizes telemarketing, correspondence, referrals, email, and events to solicit high value players and grow existing business.- Actively market properties and events across the Penn National Brand and travels to events when directed- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Utilizes PennGen (CMS) to track all player contacts, profile preferences, and tasks. Completes all PennGen tasks in a timely manner; reviews all monthly metrics with management and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Monitors patron activity and profitability of all assigned VIP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of the customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds by changing bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning of bathroom including but not limited to toilet, walls/windows doors, mirrors, shower/tub, floors. Vacuuming of rooms- Able to release rooms as guest ready- Able to push, pull, lift 10 lbs. frequently, and up to 20 lbs. occasionally- Able to bend and stretch 95% of the working day- Able to stand for extended periods of time- Able to read MSDS , CHIP labels- Able to use proper personal protection equipment when needed- Able to communicate with hotel guests and team members both verbally and written- Able to understand directions given by management The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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- Provides hair care for guest using normally accepted techniques, abiding by all Nevada Sate Cosmetology rules/ regulations- Properly maintain the salon; its equipment and supplies as well as monitoring the surrounding area to ensure that the facility is used properly and attends to safety and cleanliness of the area. These duties include and are not limited to: - Maintaining an adequate supply of towels and capes- Maintaining the cleanliness of retail shelved and products. - Keeping professional use product organized and hazard free - Monitor inventory levels and notify manager when ordering is necessary- Greet guest promptly before their services and assist them to the checkout desk with a work ticket and any recommended retail products. Variance to this policy must be explained- Follow all prescribed safety procedures; immediately notifies security and supervisor of accidents ans potential safety Hazards- Each team member is responsible for his or her station - Throughout the day clean up is to be done on an- going basis- After each customer , stations are cleaned, products put away, equipment sanitized, floor is swept and trash is disposed of in proper containers - Work areas should be completely stocked, cleaned and ready for the next business day - All salon staff are required to remove dirty linen and trash bags and place them in the appropriate receiving location - Salon team members are responsible for replenishing items requiring hotel laundry - Follow handbook guidelines in regards to proper usage of all spa/ salon equipment- Follow department procedural guidelines, treatment protocols and misconduct policies to ensure the highest standards of professionalism and guest satisfaction - Responsible for waring proper work uniform. All uniform standards will be based on M resort standard. - Must provide courteous and friendly service to all guest and staff- Perform related work as requested
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- Answer incoming reservation calls and input reservations.- Complete reservation forms, input cancellations, reservations and modifications.- Search for missing reservations.- Assist with input of rooming lists, as needed.- Enter white slip reservations.- Process various reports.- Answer incoming calls and direct to proper extension/room.- Page guests and patrons of the hotel for phone calls and other messages.- Take messages for administrative offices and guest rooms, and make sure messages are given to proper party.- Contact hotel administrative team members by beeper system or cellular phone.- Call or radio engineering department for service calls.- Restrict and unrestrict guest room phone lines.- Refer guests to available hotels in the area when the hotel is sold out.- Operate hotel computer to access information for guests.- Be able to execute emergency procedures of the hotel.- Assist in keeping the Call Center/PBX department neat and all equipment in working order.- Input comment cards and scratch tickets into computer.- Inform Manager and/or Supervisor of any problems that may occur and ensure guest problems/complaints are resolved in a prompt, courteous and efficient manner.- Must perform courteous and friendly service to all staff and guests and be able to speak in a pleasant, quiet and understandable tone of voice.- Perform related work as requested.- The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Ability to follow a predetermined lifeguard stand rotation assignment/guideline.- Ability to recognize a swimmer in distress and perform designated rescue practices, including first-aid and CPR when called upon.- Attends to Guests in pool area, cabanas, daybeds and lounge chairs ensuring memorable visit for the Guests.- Responds to all situations safely and promptly.- Knowledgeable in facility information such as hours of operations, admissions, and appropriately refers Guests to Management or VIP Hosts when necessary.- Ability to identify and report defects throughout the pool and spa areas, notify Supervisors of immediate hazards, injuries, equipment, or processes that negatively impact operations. - Responsible for maintaining cleanliness of pool deck and facilities, including but not limited to, straightening and stacking chairs, collecting soiled towels, removal of trash, cups and other debris, moving chairs or umbrellas, folding/rolling towels, cleaning signage, obtaining fresh towels from loading dock, and delivering soiled towels to loading dock.- Ensures all Guest areas stocked with towels and supplies.- Enforces all pool rules and related regulations in a polite, but firm manner, contacting Management when necessary.- Assists Guests in locating available lounge chairs when requested.- Watches the assigned areas in rotation to prevent accidents and injuries.- Performs other job-related duties as assigned
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Advertising:- Coordinate marketing support services to include advertising, public relations, and internal departments.- Submit creative jobs to Creative Shared Services team via internal tracking portal called InMotion. Track, route and edit creative before finalizing artwork and sending to vendor. - Ensures all signage (both digital and static) on property is updated, timely and consistent with brand guidelines. - Supports the development of press releases and media correspondence in relation to marketing programs or property advertising.- Assists all internal departments with collateral, print, out of home and digital requests.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Social Media:- Creates and monitors all M Resort Social Media Event Pages in conjunction with internal departmental needs- Manages reputation management (customer inquiries) for the property on multiple review websites/platforms and within Review Tracker.- Conducts social media and influencer research activities for the property marketing team as applicable.- Provides organic social media analytics reporting as needed.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Provides prompt, courteous service to Guests while maintaining a friendly and pleasant atmosphere.- Provides quality service to both internal and external Guests, specifically maintaining established quality standards for timely food and beverage.- Performs cleaning and anticipatory maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, liquor, wine, and ice as needed.- Maintains the cleanliness and organization of all bar service areas.- Brings bar equipment, buckets, and glassware to/from dishwashing support.- Takes empty kegs to Purchasing or warehouse location.- Maintain stock room, sweep, mop, remove trash and ensure all items are sufficiently stocked.- Performs other job-related duties as assigned
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere.- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Keeps informed of all new developments within the department.- Assists with collection and transportation of dirty or soiled glassware.- Responsible for maintaining designated pour costs through use of jiggers and recipe adherence at all times.- Understands sequence of service with regards to guests dining at bar counters and can make recommendations of food menu items when appropriate.- Upsells spirits, suggestively sells cocktails, and promotes current specials. Regularly replenishes beverages, abiding by responsible alcohol service regulations.- Converses with Guests about alcoholic beverages, advising the types and styles of beverage, taking beverage orders and serving beverage.- Assesses guest’s intoxication level and takes appropriate action as needed to promote responsible consumption. Enforces customer limit regulations in a firm and courteous manner.- Monitors factors which interfere with the total experience of the guest.- Professionally handles billing and payment of bills in compliance with established policies and procedures.- Strictly adheres to established policies and procedures with regard to the proper handling of any cash, comps, room charges, credit cards, coupons, and other forms of payment as provided by the guest Works with safety as a priority and follows department and company safety standards.- Maintains relevant knowledge of industry through continuing education and training.- Complete and oversee set-up and clearing of the bar area- Performs prep tasks when not serving guests by helping to stock items or clean work areas. - Performs other job-related duties as assigned
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ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner.- Ability to speak to Guests and Team Members using clear and professional language and tone at all times. - Provides prompt, courteous, and quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage while maintaining a friendly and pleasant demeanor.- Maintaining established quality standards for timely food and beverage service.- Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations.- Places order with bartender through use of POS system, inspects order for quality, collects and adds appropriate garnish, places on tray and serves to patrons - Upsells and suggestively sells menu items, specials and beverages at all times.- Ability to memorize and recall the full Pool or Dayclub menu along with respective pricing and preparation. - Full knowledge of wine selection, wine service, and beer service.- Performs prep tasks when not serving guests by helping to stock items or clean work areas. - Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system- Performs basic cashiering procedures like handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers.- Responsible for billing/credit card/payment and collecting feedback from the guest- Takes ownership of Guest requests and follow-up and takes responsibility for ensuring a positive Guest experience.- Enforces customer limit regulations in a firm and courteous manner- Performs other job-related duties as assigned
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Provide nail services and care for guests using normally accepted techniques, abiding by all Nevada State Cosmetology rules/regulations.- Properly maintains the salon, its equipment and supplies as well as monitoring the surrounding area to ensure that the facility is used properly and attends to safety and cleanliness of the area. These duties include and are not limited to:- Maintaining an adequate supply of towels and supplies.- Maintaining the cleanliness of retail shelves and products.- Keeping professional use products organized and hazard free.- Monitor inventory levels and notify manager when ordering is necessary.- Greet guests promptly before their service and assists them to the checkout desk with a work ticket and any recommended retail products. Variances to this policy must be explainable.- Follow all prescribed safety procedures; immediately notifies security and supervisor of accidents and potential safety hazards. - Each team member is responsible for his or her station. Throughout the day clean up is to be done on an on-going basis. After each customer, stations are cleaned, products put away, equipment sanitized, floor is swept and trash is disposed of in proper containers. - Work areas should be completely stocked, cleaned and ready for the next business day. All salon staff are required to remove dirty linen and trash bags and place them in the appropriate receiving locations. Salon team members are responsible for replenishing items requiring hotel laundry.- Follow handbook guidelines in regards to proper usage of all spa/salon equipment.- Follow department procedural guidelines, treatment protocols and misconduct policies to ensure the highest standards of professionalism and guest satisfaction.- Responsible for wearing proper work uniform. All uniform standards will be based on M Resort standards. - Must provide courteous and friendly service to all guests and staff.- Perform related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.