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MAJOR JOB DUTIES: Duties include, but are not limited to the following:- Check orders for daily event set up, service, and strike, also checks for set up requirements for the rest of the week.- Check Banquet storage area and cage daily to maintain organization and inventory levels. Does weekly inventory on all china, glassware and flatware.- Take weekly repairs and maintenance to engineering to maintain equipment in good and safe working order.- Clean and organize banquet kitchen. Clean and organize storage area. Check light bulbs and vacuum floors in ballrooms.- Complete weekly checklist on repairs and maintenance needed for ballrooms.- Transport heavy equipment through out property moving equipment and tables needed to service banquet events.Operate cleaning equipment, pallet jacks, and kitchen equipment.- Review and comprehend necessary banquet related documentation.- Must provide courteous and friendly service to all guests and staff.- Performs related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar.- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, m’am or sir, may I?”- Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed.- Takes out garbage as necessary.- Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed.- Maintains the cleanliness and organization of all bar service areas.- Brings bar and grill glasses back from the restaurant.- Takes empty kegs to Purchasing.- Assists restaurant staff with other tasks as requested.- Responsible to clean all areas in bar.- Makes every effort to learn guest names and uses names to say, “Mr. or Mrs. Smith.”- Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization. This includes maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards.- Must provide courteous and friendly service to all guests and staff.- Performs related work as requested.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Utilizing proper procedures and documentation handles the following:- Comps, room charges, credit Cards, officer’s checks and coupons- Voids and walkouts- Cash tickets- Head counts- Proper required identification and authorization- Use of cash register with speed and accuracy- Ensure bank is counted and totals match with cage before leaving shift.- Proper completion of cash turn-in sheets, voids, etc., with appropriate distribution.- Ensure a supervisor is contacted immediately for any guest complaints as necessary.- Must provide courteous and friendly service to all guests and staff.- Performs related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Utilizing proper procedures and documentation handles the following:- Comps, room charges, credit Cards, officer’s checks and coupons- Voids and walkouts- Cash tickets- Head counts- Proper required identification and authorization- Use of cash register with speed and accuracy- Ensure bank is counted and totals match with cage before leaving shift.- Proper completion of cash turn-in sheets, voids, etc., with appropriate distribution.- Ensure a supervisor is contacted immediately for any guest complaints as necessary.- Must provide courteous and friendly service to all guests and staff.- Performs related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Answer incoming room service calls and process food orders accurately, courteously and efficiently.- Responsible for opening register, preparing and completing all paperwork for assigned outlet in an organized manner.- Responsible for the pick‑up, count down, and return of the cash bank.- Responsible for opening register, preparing and completing all paperwork in an organized manner.- Maintain accurate cash balance and handles money in a secure manner according to established standards.- Handle forms and equipment necessary to complete settlement of credit cards, coupons, and room charges.- Responsible for learning and being familiar with all of the property room outlets, cashier functions, and for being able to answer general questions regarding the property. - Responsible for the security and accuracy of assigned bank and is accountable for any and all overages and shortages.- Must perform courteous and friendly service to all guests and team members.- Perform related work as requested.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Marquee Rewards program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising staff and management in the table games department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Make suggestions for improvement on standard operating procedures as needed.- Shares responsibility of the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.- Shares responsibility for the overall integrity of daily operations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations table games protection.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar or in the casino area.- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may I?”- Adheres to the 1/3/5 rule. One minute to greet and acknowledge the guest, three minutes to provide their needs or wants, and check back every five minutes with eye contact or words.- Places order with bartender, inspects order for quality, collects and adds appropriate garnish, places on tray and serves to patrons with cocktail napkin.- Demonstrates power to solve guest problems by assisting the guest and alerting the supervisor of any complaints. Maintains complete knowledge on all in house services and functions.- Asks politely for the identification of any customer who appears to be under the age of 30.- Clears tables and straightens all guest areas after each beverage is served. Places a fresh cocktail napkin down each time and continually caps ashtrays and replaces with clean ashtray.- Upsells and suggestively sells menu items, specials and beverages at all times.- Makes every effort to learn guest names and uses names to say, “Mr. or Mrs. Smith.”- Performs prep tasks when not serving guests by helping to stock items or clean work areas.- Enforces guest limit regulations in a firm and courteous manner.- Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization. This includes maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards.- Must provide courteous and friendly service to all guests and staff.- Performs related work as requested.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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- Responsible for setting up and breaking down various cook’s stations, and filling the supply requisitions for them.- Aid all cooks by performing such duties as stirring stews and soups to prevent burning, watching roasts for temperature and time assignments, watching broiled items to prevent charring and preparing chopped vegetables for the sauce cook’s preparation.- Must observe, learn, understand, and eventually perform all tasks carried out in the kitchen by the cooks.- Responsible for working in all the various phases of the kitchen operation, and gathering enough exposure to the different functions to enable himself to understand the entire house’s kitchen operation.- Must maintain a safe and sanitary work area.- Must provide courteous and friendly service to all staff.- Performs related work as requested.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Performs market analysis using historical data to forecast the market trends and determines market elasticity.- Market analysis includes understanding the seasonality, marketing programs, capacity constraints, future expansion plans and regulatory changes in order to predict competitor market growth.- Generates reports for departments for the Annual Capital and Operating Budgets. - Performs marketing analysis including Direct Mail, Events, Promotions, and Player Events. - Analysis of other EBITDA generating projects, either by revenue driving initiatives or expense controls, culminating in actionable recommendations for Sr. Management.- Analyzes data to identify trends for use in forecasts and budgets.- Assists in developing and maintaining communication vehicles to distribute key operating metrics and analytical findings.- Assists in preparing the annual budget and monthly forecast. - Compares actual operating results to budget and prior year. - Assists in the development of presentations for budget meetings and operational reviews.- Monitors labor costs and report to financial team and operations departments.- Prepares ad-hoc reporting.- Pro-actively assists co-workers as needed.- Displays the ability to be a team player and interface with other departments to develop key relations to insure maximum efficiency in completing job tasks.- Accurately prioritizes, organizes, and completes multiple tasks.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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- Provides hair care for guest using normally accepted techniques, abiding by all Nevada Sate Cosmetology rules/ regulations- Properly maintain the salon; its equipment and supplies as well as monitoring the surrounding area to ensure that the facility is used properly and attends to safety and cleanliness of the area. These duties include and are not limited to: - Maintaining an adequate supply of towels and capes- Maintaining the cleanliness of retail shelved and products. - Keeping professional use product organized and hazard free - Monitor inventory levels and notify manager when ordering is necessary- Greet guest promptly before their services and assist them to the checkout desk with a work ticket and any recommended retail products. Variance to this policy must be explained- Follow all prescribed safety procedures; immediately notifies security and supervisor of accidents ans potential safety Hazards- Each team member is responsible for his or her station - Throughout the day clean up is to be done on an- going basis- After each customer , stations are cleaned, products put away, equipment sanitized, floor is swept and trash is disposed of in proper containers - Work areas should be completely stocked, cleaned and ready for the next business day - All salon staff are required to remove dirty linen and trash bags and place them in the appropriate receiving location - Salon team members are responsible for replenishing items requiring hotel laundry - Follow handbook guidelines in regards to proper usage of all spa/ salon equipment- Follow department procedural guidelines, treatment protocols and misconduct policies to ensure the highest standards of professionalism and guest satisfaction - Responsible for waring proper work uniform. All uniform standards will be based on M resort standard. - Must provide courteous and friendly service to all guest and staff- Perform related work as requested
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MAJOR JOB DUTIES:Duties include, but are not limited to the following: - Setup and prepare computer equipment for operation, in accordance with Information System policies and user needs.- Perform preventative maintenance procedures on all computer equipment on a scheduled basis.- Perform basic troubleshooting of hardware and software on all systems. Utilizes contracted vendor for assistance as needed in the troubleshooting process.- Assist users with problems encountered while using systems and escalates problems as appropriate.- Contact and work cooperatively with internal and external service providers, including the M Resort Facilities Department and vendors, to facilitate correction of any problems covered by maintenance and/or repair agreements.- Any other functions related to role and deemed necessary by management. - Must provide courteous and friendly service to all staff and guests.- Perform Related work as requested.- Utilizes the departmental problem management tool and maintains detailed logs of problem/resolution activities. - Verifies daily outstanding customer issues until completion of the customer requests. - Maintains the security and integrity of Service Support computers and proprietary materials. - Utilizes rigorous logic and methods to solve difficult problems with effective solutions. Probes all possible sources for answers. - Notifies manager immediately of security breaches. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following:- Provides the highest level of guest service that exceeds guest expectations.- Attends to guests in pool area, cabanas, daybeds and lounge chairs ensuring memorable visit for the guests.- Keeps close communication with cabana and daybed host/hostess to ensure guest satisfaction.- Greets all guests in a friendly and professional manner.- Ensures guest safety while in the pool or on the pool deck by monitoring the pool area at all times- Responds to all situations safely and promptly.- Maintains cleanliness on the pool deck area by removing of any cups, trash and towels regularly.- Ensures all guest area is stocked with towels and supplies.- Reports all guest and employee situations to pool management immediately.- Opens and/or closes the pool area appropriately coordinating set up and break down with pool management- Informs management of needed supplies or equipment related issues.- Follows all service standards and department policies and procedures.- Performs other job-related duties as assigned.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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- Massage guests using normally accepted techniques and rubbing compounds.- Assist in monitoring exercise equipment, surrounding spa and pool area to ensure that the facility is used properly; attends to safety and cleanliness of the area.- Assist in greeting guests and offers instruction and assistance with exercise equipment, tanning booths and pool facilities, locker rooms and spa services.- Follow all prescribed safety procedures; immediately notifies security and supervisor of accidents and potential safety hazards. - Maintain adequate supply of towels and sundry items; monitors inventory levels and notifies manager when ordering is necessary.- Follow handbook guidelines in regards to proper usage of all spa equipment.- Follow all department guidelines in regards to procedures, treatment protocol and sexual misconduct policy to ensure the highest standards of professionalism and guest satisfaction.- Must provide courteous and friendly service to all guests and staff.- Perform related work as requested.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere .- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed.- Takes out garbage as necessary.- Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed.- Maintains the cleanliness and organization of all bar service areas.- Brings bar and grill glasses back from dishwashing/warewash support.- Takes empty kegs to Purchasing or warehouse location.- Responsible to clean all areas in bar.- Performs other job-related duties as assigned
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere .- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Maintaining established quality standards for timely food and beverage service.- Places order with bartender, inspects order for quality, collects and adds appropriate garnish, places on tray and serves to patrons - Upsells and suggestively sells menu items, specials and beverages at all times.- Performs prep tasks when not serving guests by helping to stock items or clean work areas. - Enforces customer limit regulations in a firm and courteous manner- Performs other job-related duties as assigned
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Answer phone and taking messages.- Greet guests and offer assistance and/or instruction in the use of the pool facilities and services.- Oversee the pool facilities and issue towels and pool amenities to guests.- Collect fees for pool retail sales that include hotel and non-hotel guests.- Maintain all pool facilities in a clean and attractive condition.- Maintain stock and appearance levels for all facility supplies.- Report any safety hazards to supervisor.- Must provide courteous and friendly service to all guests and staff.- Perform related work as requested, which include seating and maintaining the pool deck. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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Major Job Duties: Duties include, but are not limited to the following:- Perform daily audits of Slots, Table Games, Poker, Cage and Promotions.- Able to work with Casino software in addition to Excel spreadsheets.- General knowledge and understanding of Gaming terminology.- Experience related to Gaming MIC requirements as it relates to the Gaming audit functions.- Perform clerical duties, as required.- Must provide courteous and friendly service to all team members.- Perform related work as requested.
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Major Job Duties: Duties include, but are not limited to the following:- Maintain vigilance at assigned posts for all activities.- Maintain routine patrols throughout the premises while on watch for criminal activities and any general non-compliance to company rules and policies.- Provide visual surveillance of all areas in an attempt to detect fire and safety hazards which might compromise the well being of life and property.- Keep alert for undesirables, juveniles (persons under the age of 21 years in the bars and gaming areas), purse thieves, and other persons who are disruptive to the establishment.- Provide detailed written incident reports which document problems in accordance with the P & P Manual. Acquire knowledge of the procedures and operations of all emergency equipment (including warning and Announcement devices) located throughout the property. - Acquire knowledge of CPR and basic first aid within the allotted time frame given by the Manager. Have the ability to determine the authenticity of a Drivers License, State Identification card , military ID, or passport and follow proper Security procedures maintain routine patrols throughout the pool area while on watch for criminal activities and any general non-compliance to company rules and policies- Perform all duties and tasks assigned by the Vice President of Facilities Security Manager, Pool Manager, and Security Shift Manager.- Acquire knowledge of and skills in the use of protective devices, handcuffs and basic defensive tactics.- All duties and tasks assigned by the Security Manager, Shift manager and Pool Management.- Patrol pool areas and attempt to protect assets as needed.- Respond to and handle emergencies using the proper methods, and the correct safety procedures.- Attempt to provide security and protection for guests and team members.- Prepare additional detailed reports as may be required. Document and effectively write reports on all incidents.- React promptly to disturbances at the gaming tables, bar area or any other areas assigned during shift.- Receive instructions on how to use oxygen and first aid equipment.- Conduct crowd control and direct traffic as needed.- Work in conjunction with all pool team members.- Maintain any and all written logs.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
