Penn National Gaming, Inc.

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Job Locations US-IL-Joliet
- Performs duties to clear and set-up dining room; assists wait staff in serving food and beverages. - Responds to guest requests for settings, water, condiments, or other dining amenities.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Sets up, arranges, or takes down dining tables, private dining room, and/or wait stations.- Prepares water pitchers and bread stations; stocks linens and dinnerware.- Cleans and polishes various pieces of table ware and folds napkins.- Assists wait staff in serving guests, carries food trays, and refills water glasses, coffee, and tea.- Cleans, mops, and sweeps storeroom, various kitchen areas, and vents as assigned. Removes trash.- Assists with kitchen work and general clean up as directed.- Follows safety rules and keeps work area clean and orderly.- Other duties as assigned.
Job ID
2020-75686
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
Manage and direct compliance departments at Hollywood Casino Aurora and Hollywood Casino Joliet to ensure continuing integrity of operations and adherence to applicable laws, rules, regulations, policies and procedures. The following and other duties may be assigned as necessary: - Responsible for directing the overall operations and staff of the Compliance department. Develops, implements and manages operational goals and monitors achievements of performance objectives. Develops and recommends policies and standard operating procedures. Monitors effective administration of all departmental policies and standard operating procedures; makes recommendations as needed.- Responsible for assisting in the training, implementation and enforcement of the property Compliance, SARC/Title 31 and Responsible Gaming compliance programs.- Revise and update the SOX requirements.- Drafts and submits, for regulatory approval, updates to internal control procedures for the Aurora and Joliet properties.  Provide advice and guidance to management on regulatory requirements and Internal Control procedures.- Serves as liaison to the Illinois Gaming Board and other regulatory agencies as required, as well as ensuring timely responses to incident and audit reports; review and prepare draft responses to compliance-related issues raised.- Maintains an open dialogue and positive relations with officials of the Illinois Gaming Board. - Oversees preparation of annual license renewal submissions to the Illinois Gaming Board.- Collaborate with company management and the Illinois Gaming Board to ensure significant changes to the company’s operating environment (new facilities, system upgrades, gaming mix changes, etc.) are completed in accordance with IGB regulations and with the necessary approvals.- Ensures organized set of detailed records and files to document transactions are kept in accordance with regulations.- Works closely with General Manager and Executive Team to ensure they have a thorough understanding of gaming regulations and general procedures.- Oversees compilation of reports for the Illinois Gaming Board and submits necessary paperwork on behalf of the property, as needed.- Ensures property is informed of new gaming rules and regulation requirements.- Responsible for ensuring the compliance with all regulatory requirements within area of responsibility and reporting potential issues to appropriate parties. Develop and maintain working relationships with regulatory agencies.- Implements and monitors the effective administration of the property’s AML / Know Your Customer Program. Serves as the property BSA/Compliance Officer.- Performs the annual AML Risk Assessment and revises the AML Program as needed.- Ensure CTRs and SARs are filed timely.- Creates and maintains Know Your Customer profiles.- Reviews, identifies, evaluates and resolves compliance issues, internal and external audit findings and submits responses of corrective action.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.- Ensures compliance with reporting commitments required by the corporate office and regulatory agencies.- Ensures adherence with corporate-mandated compliance programs, including Responsible Gaming program, conducting quarterly Responsible Gaming interviews and preparing status reports regarding the company’s Responsible Gaming program. Conducts Compliance and Responsible Gaming Committee meetings, as required.
Job ID
2020-75188
Position Type
Regular Full-Time
Category
Other Operations (Guest Experience, Customer Service, etc.)
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs duties to greet and seat guests, takes reservations, and assists guests with special needs. - Reviews current guest seating assignments and seats new guests according to seating system in each station. Anticipates guests coming in and has this information before greeting each guest.- Greets guests by name whenever possible, makes guest feel welcome, sincerely conveys appreciation for choosing to dine with us, and ushers to the appropriate table.- Inputs necessary date into seating system and adheres to seating system recommendations.- Assists staff in duties as requested.- Assists guest with special requests or needs.- Monitors restaurant operations, notifying the supervisor of problems, needs, or guest comments.- Ensures menus are clean and contain appropriate panels and information.- Ensures light levels, music levels, and temperature levels are perfect and adjusts accordingly.- Offers a sincere send off to each guest (“Good night, thank you for coming in,”“Good luck”) and welcomes them back (“Come back soon”).- Other duties as assigned.
Job ID
2020-75727
Position Type
Regular Part-Time
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs duties to accommodate hotel guests, responds to telephone inquiries, and makes appropriate reservations. - Ensures guest satisfaction by following guidelines of the company and departmental policies and procedures. - Conducts in-bound and out-bound calling, providing quality service and effective selling through the use of a telecommunication database and telephonic system. - Expediently handles guest concerns, inquiries, and requests. - Directs guests to appropriate personnel and/or escalates issues to management when necessary to fulfill guest needs. - Performs the professional and courteous handling of incoming guest calls and reservation requests while realizing campaign goals, fulfilling data entry requirements, and achieving call time and volume objectives.  - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Checks guests in and out of rooms and RV Park.- Makes guest reservations, assigns rooms/RV slots, and makes keys.- Answers incoming telephone calls and provides appropriate assistance such as directions and information regarding property events or promotions.- Answers PBX incoming calls and distributes throughout property.- Enters reservations for Hotel/RV park accommodations based on availability.- Verifies payments received.- Checks arrivals and departures.- Runs daily reports.- Counts cash drawer and balances shift transactions.- Performs daily cash drops and signs proper drop logs. - Performs daily inventory of Front Desk supplies and RV park supplies, notifying Supervisor of ordering needs.- Assists Supervisor in data entry for reports.- Performs Night Audit procedure as assigned or scheduled.- Performs minor clerical work as assigned.- Prepares informational packets as needed.- Fills in for Breakfast Greeter as required.- Understands and adheres to all property and departmental standards, policies, and procedures.- Receives in-bound calls and dispatches or handles appropriately.- Performs out-bound calling efforts as scheduled and prioritized by supervisor or ETS system.- Performs basic functions, data input, and acquires information from the following: ACSC, LMS, PBX, Open Table.- Achieves established levels of activity and meets objectives for number and length of calls attempted, calls completed, sales results, and abandoned calls, up-selling and the accuracy and completeness of data input. - Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling. - Handles reservation requests for invitational events, hotel, restaurants, and concerts. - Utilizes event manifests, RSVP spreadsheets, and refers to fact sheets as needed to fulfill call center initiatives.- Provides regular updates on reservation status and response summaries.  - Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues. - Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction.- Delivers phone scripts in a compelling and confident manner, effectively offers tool box amenities, and establishes follow up action when executing out-bound calls.  - Carries out several simultaneous tasks: takes rapidly-arriving incoming calls in succession, provides courteous, personalized, and professional service, and proficiently and accurately enters and assesses data across multiple systems and programs.- Provides superior service delivery and strong persuasive communication skills.- Consistently follows the processes and procedures outlined for handling calls including up-selling, personalization, standardization, and quality control measures.- Performs a variety of record keeping, filing, indexing, and other general administrative functions.- Operates a variety of communication equipment.- Must display the ability to be a team player and interface with other departments to develop key relations to ensure maximum efficiency in completing job tasks.- Responsible for stocking and working Sundry shop.- Assists with Differentiated EP services.- Other duties as assigned.
Job ID
2020-74840
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Provides superior guest service by demonstrating and up-selling with expert knowledge all levels of the Player’s card benefits, current promotions and/or events, the casino floor layout, and any Direct Mail offers. Guest interactions will include engaging, efficient, informative assistance. - Promotes the Player’s Club program by recruiting, enrolling, and educating guests on how to use the players’ cards whereby supporting the operation of the program. Additionally, conducts in-bound and out-bound calling, providing quality service and effective selling through the use of a telecommunications database and telephonic system. - Expediently handles guest concerns, inquiries, and requests. - Performs the professional and courteous handling of incoming guest calls and reservation requests while realizing campaign goals, fulfilling data entry requirements, and achieving call time and volume objectives.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Understands and adheres to all property and departmental standards, policies, and procedures.- Must be knowledgeable in all Marketing Services areas.- Consistently performs duties in compliance with all departmental service standards, department-specific policies and procedures, and policies set forth within the property Employee Guidance Manual.- Receives in-bound calls and dispatches or handles appropriately.- Performs out-bound calling efforts as scheduled and prioritized by the supervisor or ETS system.- Performs basic functions, data input, and acquires information from the following: CDS, LMS, and PBX.- Achieves established levels of activity and meets objectives for number and length of calls attempted, calls completed, sales results, abandoned calls, up-selling, and the accuracy and completeness of data input.- Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling.- Handles reservation requests for invitational events, hotel, and concerts.- Utilizes event manifests, RSVP spreadsheets, and fact sheets as needed to fulfill Call Center initiatives.- Provides regular updates on reservation status and response summaries.- Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues.- Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction.- Delivers phone scripts in a compelling and confident manner, effectively offers tool box amenities, and establishes follow up action when executing outbound calls.- Carries out several simultaneous tasks: takes rapid-arriving incoming calls in succession, provides courteous, personalized, and professional service, and immediately and accurately enters and assesses data across multiple systems and programs.- Consistently follows the processes and procedures outlines for handling calls including up-selling, personalization, standardization, and quality control measures.- Performs a variety of record keeping, filing, indexing, and other general administrative functions.- Operates a variety of communication equipment.- Remains patient and friendly at all times, communicating clearly, succinctly, and with utmost enthusiasm.- Consistently performs critical guest engagement behaviors during every phone transaction.- Responsible for establishing new accounts for players, maintenance of database files, and redemption of Direct Mail offers.- Responsible for offering and issuing casino complimentaries.- Issues promotional amenities while maintaining accurate records and inventory controls.- Assists in execution of special promotional events, player parties, drawings, and duties as deemed necessary.- Demonstrates knowledge of all property amenities including food outlet options, hours of operation, hotel services, and retail offers.- Provides feedback on guests' satisfaction related to facility, programs, and services.- Implements all property Red Carpet Guest Service requirements and any additional guest satisfaction skill requirements outlined by the department.- Creates fun for guests appropriate to a casino environment.- Maintains open communication with Marketing Services Supervisors and Department Manager.- Duties and responsibilities may be changed, expanded, reduced, or deleted by management to meet the needs of the Marketing department and Hollywood Casino.- All other duties and/or responsibilities as assigned.
Job ID
2020-74909
Position Type
Regular Part-Time
Category
Marketing/ Entertainment
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs duties to monitor the activities of the staff and guests to ensure compliance with organizational policies, regulatory guidelines, and safety rules.  Takes necessary steps to ensure the safety and security of operations. - Exercises good judgment to ensure the safety and security of the guests, staff, and assets within the limits of standard or accepted policies and procedures. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Staffs various posts as assigned.- Coordinates with Surveillance on monitoring critical areas.- Maintains visible presence and takes action to ensure the safety and security of guests, staff, and organizational assets.- Monitors and controls guest access to and from the vessels or non-public areas.- Helps to arrest and/or physically restrain a resistant individual.- Removes and detains in a Security area unruly and disruptive individuals or persons engaged in criminal activity.- Other duties as assigned.
Job ID
2020-75491
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs duties to monitor the activities of the staff and guests to ensure compliance with organizational policies, regulatory guidelines, and safety rules.  Takes necessary steps to ensure the safety and security of operations. - Exercises good judgment to ensure the safety and security of the guests, staff, and assets within the limits of standard or accepted policies and procedures. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Staffs various posts as assigned.- Coordinates with Surveillance on monitoring critical areas.- Maintains visible presence and takes action to ensure the safety and security of guests, staff, and organizational assets.- Monitors and controls guest access to and from the vessels or non-public areas.- Helps to arrest and/or physically restrain a resistant individual.- Removes and detains in a Security area unruly and disruptive individuals or persons engaged in criminal activity.- Other duties as assigned.
Job ID
2020-74531
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs duties to monitor the activities of the staff and guests to ensure compliance with organizational policies, regulatory guidelines, and safety rules.  Takes necessary steps to ensure the safety and security of operations. - Exercises good judgment to ensure the safety and security of the guests, staff, and assets within the limits of standard or accepted policies and procedures. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Staffs various posts as assigned.- Coordinates with Surveillance on monitoring critical areas.- Maintains visible presence and takes action to ensure the safety and security of guests, staff, and organizational assets.- Monitors and controls guest access to and from the vessels or non-public areas.- Helps to arrest and/or physically restrain a resistant individual.- Removes and detains in a Security area unruly and disruptive individuals or persons engaged in criminal activity.- Other duties as assigned.
Job ID
2020-74456
Position Type
Regular Part-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
ESSENTIAL DUTIES AND RESPONSIBLITIES:The following and other duties may be assigned as necessary:- Effectively respond to Supervisor’s requests in all areas of guest interaction and guest concerns.- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for their shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering rules, including betting lines and odds, and procedures to guests- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service. - Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activityTeam members may be required to perform duties outside of their normal job description where, in the company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
Job ID
2020-75358
Position Type
Regular Full-Time
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
ESSENTIAL DUTIES AND RESPONSIBLITIES:The following and other duties may be assigned as necessary:- Effectively respond to Supervisor’s requests in all areas of guest interaction and guest concerns.- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for their shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering rules, including betting lines and odds, and procedures to guests- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service. - Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Team members may be required to perform duties outside of their normal job description where, in the company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
Job ID
2020-74454
Position Type
Regular Part-Time
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs functions to plan, organize, direct, and control the Accounting, Purchasing, Credit, and Cage operations.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Formulates, directs, and participates in the development and implementation of goals and objectives for the Accounting, Purchasing, IS, Credit, and Cage departments at two properties.- Coordinates and administers a plan for the control of operations: provides profit planning, sales forecasts, expense budgets, accounts receivable, cost standards, saving opportunities, and capital investing together with the necessary controls and procedures to complete the plan.- Compares performance with operating plans and standards; provides reports and interprets the results of operations to all levels of management.- Forecasts short-range cash requirements and obligations, as a basis for maintaining adequate funds.- Monitors credit and collection applications, collection methods, performance, and outstanding balances.- Keeps the President, Chief Financial Officer, and General Manager informed of the division’s performance and provides advice on all financial matters.- Reviews purchase orders and capital investments.- Assures protection of casino assets through internal controls, internal auditing, and ensuring proper insurance coverage.- Other duties as assigned.
Job ID
2020-75619
Position Type
Regular Full-Time
Category
Hidden (8739)
Casino Property
Hollywood Casino Joliet

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