Penn National Gaming, Inc.

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Job Locations US-MS-Bay St Louis
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Assistant Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory on designated shift. - Assist Food & Beverage Outlet Assistant Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-76845
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Accurately transports guests’ luggage to the assigned room following completion of the registration process.- Picks up guests’ luggage upon departure and transfers to proper form of transportation or delivers for storage.- Provides fast and flawless guest service by supplying guests with information regarding Hotel/Casino amenities, special events, and travel directions.- Assists guests with room changes and maintains room key security.- Promotes outstanding guest relations.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Maintains strict confidentiality in all company matters.- Any and all duties as assigned by your Manager or a member of management
Job ID
2020-75632
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Provides fast, friendly, professional, and responsive customer service.- Adheres to established departmental and property policies and procedures regarding guest service standards.- Sets up bars for operation; cuts fruit; stocks ice; empties garbage. - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed.- Wipes counter areas, sinks, and floors as required to maintain a clean and safe workstation. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par stock levels and orders bar supplies as necessary; delivers orders.- Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager.- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures; sorts bottles and corrugated cardboard for recycling. - Resolves service issues according to established guidelines.- Maintains strict confidentiality in all company matters.
Job ID
2020-74903
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
 - Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean and stocked workstation
Job ID
2020-76925
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts and prepares food items according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. - Attends company training programs as scheduled.- Assists in training new Cooks.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.- Maintains strict confidentiality in all company matters.
Job ID
2020-75515
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (e.g., tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Maintains strict confidentiality in all company matters.
Job ID
2020-76712
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. system, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages. - gives cash refunds or credit memorandums as directed by supervisor/manager.- Coordinates and controls the flow of the restaurant. - assigns stations to servers and bus persons. - supervises the restaurant in the absence of the restaurant supervisor/manager.- Assists wait staff and bus persons n their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard. - knows and promotes current casino events and programs and can give guests directions to all casino areas.- Remains current on all coupons, promotions, and certificates that apply to all food outlets. - answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
Job ID
2020-76844
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides service to golfing guests in the area of staging fully-functional golf carts prepared with all appropriate amenities.- Assists golfing guests with their equipment as they arrive and depart.- Maintains a fully functional driving range.- Assists with the general appearance of public areas by performing general cleaning and removing trash as needed.- Prepares carts each night so that they are ready for guests in the morning.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74824
Position Type
On-Call
Category
Other Operations (Guest Experience, Customer Service, etc.)
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/p.o.s. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages.- Gives cash refunds or credit memorandums as directed by supervisor/manager.- Coordinates and controls the flow of the restaurant. - assigns stations to servers and bus persons; assists manager with host/cashier assignments.- Supervises the restaurant in the absence of the restaurant supervisor/manager; assists in training new team members as directed.- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required. - Resolves service issues according to established guidelines. - ensures dining and serving areas are set up and maintained according to standard.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Remains current on all coupons, promotions, and certificates that apply to the buffet. - answers telephone in a professional manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-77126
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Maintains engineering for HVAC, ductwork, piping, plumbing, and fire protection.- Reviews assigned work orders and determines work priorities.- Installs machines, tools, and equipment to ensure continuous operations.- Inspects kitchen machines and equipment for conformance with operational standards.- Inspects, repairs, and adjusts HVAC equipment.- Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Makes minor electrical repairs, including but not limited to repair and replacement of outlets, light fixtures, and equipment; ensures adequate lighting in all areas by replacing lights as needed.- Adheres to departmental quality standards; follows all safety rules.- Responsible for ensuring the workshop is neat and orderly.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs preventive maintenance to equipment on a scheduled basis. - Assists with snow removal as directed. - Responds to maintenance calls. - Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75918
Position Type
Regular Full-Time
Category
Facilities/Marine
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Greets guest in a friendly, appropriate manner.- Operate cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remain current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Expedite food purchases to our guests in an appropriate, timely manner as requested.- Use front line checklist to restock inventory as needed.- Maintain cleanliness and sanitary conditions of the dining area.- Accomplish all assigned cleaning and general maintenance tasks.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow cast members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2020-77141
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Determines guest needs and suggests menu items to enhance service and meet sales goals.- Prepares a variety of food and beverage orders according to established recipes and outlet standards.- Maintains cleanliness and supplies in side stations; cleans and wipes down workstation and utensils before and after each assignment.- Stocks foods in their proper place in food storerooms and rotates stock as necessary.- Operates cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remains current on all coupons, promotions, and certificates that apply to all Food & Beverage outlets.- Maintains cleanliness and sanitary conditions of the dining area.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-76444
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Determines guest needs and suggests menu items to enhance service and meet sales goals.- Prepares a variety of food and beverage orders according to established recipes and outlet standards.- Maintains cleanliness and supplies in side stations; cleans and wipes down workstation and utensils before and after each assignment.- Stocks foods in their proper place in food storerooms and rotates stock as necessary.- Operates cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remains current on all coupons, promotions, and certificates that apply to all Food & Beverage outlets.- Maintains cleanliness and sanitary conditions of the dining area.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-76924
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts and prepares food items according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. - Attends company training programs as scheduled.- Assists in training new Cooks.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.- Maintains strict confidentiality in all company matters.
Job ID
2020-74549
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
 - Maintains general cleaning of the entire casino, front of house bar areas and public space of the hotel excluding kitchens.- Cleans all offices and public restrooms.- Transports all trash.- Cleans up after all special events.- Maintains front entry way and Porte Cohere- Reports any problems to EVS Supervisor.- Adheres to all company, department policies, procedures and safety standards.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2020-76057
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Maintains grounds of outside property as assigned, including parking lot, landscape areas, garage, sidewalks, curbs, gutters, etc.- Performs minor repairs of asphalt or concrete.- Performs directional signage repair.- Paints parking lot stripes, curbs, etc.- Cleans grounds and removes litter as needed.- Responsible for safe and efficient use of heavy equipment and machinery, including sweepers, mowers, trimming equipment, pressure washers, and aerial man lifts.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75158
Position Type
Regular Full-Time
Category
Other Operations (Guest Experience, Customer Service, etc.)
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- All duties may change or be altered as determined by the Lead Steward on duty.- Maintains all BOH work areas (e.g., kitchens, prep areas, and dish rooms) and equipment (e.g., stoves, grills, stove hoods,  oven hoods, deep fryers and fryer boil-out, etc.), and assists with the daily cleaning and in accordance with OSHA and ServSafe standards.- Removes garbage and trash from all operating venues; ensures all trash cans are clean and relined.- Cleans mechanical devices as needed (e.g., dishwashers, combi ovens, ice cream machines, and smoker).- Adheres to safety, proper cleanliness, and sanitation standards as set forth by company and departmental guidelines and ServSafe.- Maintains cleanliness and sanitary conditions in all kitchen and food storage areas by scrubbing the floors, cleaning surfaces, and washing walls and ceilings tiles as needed.- Carries or transfers by cart, supplies and equipment between storage and work areas.- Maintains safe working conditions and practices throughout all guest and service contact areas.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74347
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Provides friendly and efficient service to guests during check in/check out procedures.- Make and confirm advance reservations and assist guest with problems or questions.- Obtains information necessary to guarantee rooms (i.e. identification, credit card verification etc.).- Assists guests with any problems, questions, or future room reservations.                         - Performs Front Desk, Call Center, and other hotel related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- Employees who work grave shift must perform Night Audit duties and complete and Flash Report in a correct and timely manner. - To answer all reservation inquiries in a manner set forth in policy procedure. This will include assisting guests warranting complimentary accommodations responding patrons to special events.- Maximize resort revenues by selling reservations based on predetermined rate strategies.- To accurately enter all reservations into the computer system based on set policy and procedure.- Provide information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Perform group block management, the entering of rooming lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- To make recommendations to "yield management" strategies.- Verifies duties and examines work for exactness, neatness and conformance to policies and procedures.- Assigns and assists customers with an RV site.- Remains current on all casino activities and assists guests with all inquiries.- Collects and accounts for all RV site revenue.- Responsibilities may include carrying out routine duties that occur while working at the Marina.- Answers phone and assists with clerical tasks.- Exhibits a friendly, helpful and courteous manner when dealing with the customers and fellow cast members. - Any and duties as assigned by your Manager or a member of management.
Job ID
2020-76183
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Provides assistance in all areas of HR, including employment, communication, team member events and record retention.- Maintains general office, front counter, lobby area and TDR kiosks ensuring that they are neat/clean, orderly and well stocked.- Handles Team Member questions/requests and escalate issues as appropriate to ensure prompt resolution.- Performs administrative duties, including maintaining employee records, data input and research; preparing reports; ordering office supplies, team member/vendor badges, gaming licensing and renewals, etc.- Assists in coordinating and facilitating Talent Audition and New Hire Orientation.- Assists in developing and maintaining property communication, to include employee self service portal, back-of-house hallways; maintaining updated required federal, state and local posters, and property communications- Maintains an upbeat & positive attitude as well as a professional, courteous and friendly demeanor with all Team Members, applicants and guests.- Assists with design and execution of engagement, wellness and retention events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all local, state, and federal regulations within area of responsibility and reporting potential issues to management.
Job ID
2020-76794
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Operates assigned bank or window according to procedure. - Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria. - Opens new player accounts, issues replacement cards, and merges duplicate accounts. - Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank. - Counts down bank or window at end of each shift and reconciles to the Cage accountability. - Ensures that all key control procedures are executed according to established guidelines. - Ensures that contents of the banks are organized so they can be readily counted at shift changes. - Prepares and completes all job-related paperwork as approved in the internal Control Submission. - Assists with the NRT kiosk as needed in relation to emptying or filling the units. - Participates in and attends meetings as requested. - Completes Currency Transaction Reports as required by law. - Conducts �Verifications� (doubles) to ensure the accuracy of transaction being paid. - Maintains a clean, well-organized work area and environment. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-77171
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Casino Gulf Coast

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