Penn National Gaming, Inc.

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Job Locations US-PA-Grantville
- This position is responsible for supporting omnichannel app activations, casino promotions and events.- Assists and supports the Marketing Department with generating App activations for Barstool, mychoice, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events to ensure guests will receive accurate and prompt information when requested.- Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork referring to lost or stolen patron articles.- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.   
Job ID
2021-80550
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Works with Racing Secretary to analyze official past performance records to create and arrange races between horses of equal experience and ability. - Confers with Racing Secretary to plan types of races to schedule and to determine purse for each race. - Reviews applications requesting permission to enter and train horse for competition. - Accepts application and entrance fees from owners-trainers. - Registers names of persons having financial interest in horse. - Reviews racing information to be published in newspaper, racing form, and daily racing program. - Directs activities of workers engaged in duties such as compiling racing information and assigning stable space. - Records information regarding official racing result to keep file on each horse's ability.- Observes race to study ability and form of horse; verifies selection of entries. - Acts as liaison with horsemen on racing-related matters.
Job ID
2021-81749
Position Type
Regular Full-Time
Category
Other
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for clearing and resetting tables in assigned venue. - Continuously monitor tables to assess guests' needs in a courteous manner.  - Other customer service duties required as requested by restaurant supervisor in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.   - Responsible for clearing all tables and resetting them for new seating in accordance with venue standards. - Ensure each table is ready for guests' arrival in accordance with venue standards. - Responsible for approaching newly seated guests, serving bread, butter, water, etc., in a timely and pleasant manner working with servers to expedite service at all tables. - Perform service duties for servers by picking up their orders when ready in the kitchen and delivering them. - Monitor tables to assess guests' needs; anticipate and respond to guest requests when meal has been completed, keeping table clear to provide a clean, neat, eating area. - Restock and clean assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards. - Attendance at pre-shift meetings. - Responsible for maintaining a regular and consistent attendance record. - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation. - Declare tips through time and attendance system at the end of each shift.
Job ID
2021-82108
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Observes start and activates stopwatch to time horse training workout. - Observes horse crossing pole markers denoting fractional parts and finish line of workout to note and record time elapsed. - Register the horse training workouts with the track Racing Secretary and enters the workouts into the computerized database that places the workouts in the daily program. - Responsible to work with the Racing Secretary and Stewards to alert trainers which horses may require workouts in order to enter the race, if that horse has been idle from racing and training for more than 30 days. - Must operate several stop watches at one time and accurately record the workouts down to the hundredths of a second. - Must be available seven days a week for horse training workouts.
Job ID
2020-77651
Position Type
Regular Part-Time
Category
Racing Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Greets guests with a smile, eye contact, and warm verbal greeting as per "Red Carpet Customer Service" guidelines and provides outstanding customer service.  - Establishes rapport with guests and creates a friendly and fun atmosphere. - Maintains well-groomed appearance in accordance with Food & Beverage Grooming Standards for Cocktail Servers at all times in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Responsible for prompt, efficient, and courteous beverage service to casino guests in accordance with HCPN policies, procedures, and standards. - Knowledge of PLCB and RG standards. - Knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends. - Monitors guests needs on a continuous basis and ensures all requests are promptly fulfilled. - Accurate and efficient use of POS system. - Monitors guests' alcohol intake in accordance with RAMP training. - Assists other Beverage personnel with maintenance such as sidework, opening/closing duties. - Participates as a team member with all servers, bartenders, barbacks, supervisors, and any other casino personnel to ensure efficient operations.
Job ID
2021-82102
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Greets guests with a smile, eye contact, and warm verbal greeting as per "Red Carpet Customer Service" guidelines and provides outstanding customer service.  - Establishes rapport with guests and creates a friendly and fun atmosphere. - Maintains well-groomed appearance in accordance with Food & Beverage Grooming Standards for Cocktail Servers at all times in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Responsible for prompt, efficient, and courteous beverage service to casino guests in accordance with HCPN policies, procedures, and standards. - Knowledge of PLCB and RG standards. - Knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends. - Monitors guests needs on a continuous basis and ensures all requests are promptly fulfilled. - Accurate and efficient use of POS system. - Monitors guests' alcohol intake in accordance with RAMP training. - Assists other Beverage personnel with maintenance such as sidework, opening/closing duties. - Participates as a team member with all servers, bartenders, barbacks, supervisors, and any other casino personnel to ensure efficient operations.
Job ID
2021-82100
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Prepare and cook food products according to standard recipes. - Transport, dish up, plate, and present food products for, menus to include various cooking methods such as broiling, roasting, sauteing, poaching, braising, boiling, and a la minute cooking in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Prepare, expedite, monitor, replenish, and/or transport meats, vegetables, soups, sauces, and other food items as indicated by production sheets.  - Report to Sous Chef at start of shift to receive instructions as daily specials or menu changes. - Arrange mise en place according posted instructions and menu requirements.  - Communicate station needs, waste, and discrepancies with immediate supervisor.  - As directed by supervisor, prepare and present menu items according to recipe specification and presentation photo.  - Assist in other areas of kitchen as directed by Sous Chef.  - interact with guests and coworkers in a professional, courteous manner.  - Maintain a clean and sanitary work area at all times.  - Perform other duties as assigned by supervisor.
Job ID
2021-82094
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Prepare and cook food products according to standard recipes. - Transport, dish up, plate, and present food products for, menus to include various cooking methods such as broiling, roasting, sauteing, poaching, braising, boiling, and a la minute cooking in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Prepare, expedite, monitor, replenish, and/or transport meats, vegetables, soups, sauces, and other food items as indicated by production sheets.  - Report to Sous Chef at start of shift to receive instructions as daily specials or menu changes. - Arrange mise en place according posted instructions and menu requirements.  - Communicate station needs, waste, and discrepancies with immediate supervisor.  - As directed by supervisor, prepare and present menu items according to recipe specification and presentation photo.  - Assist in other areas of kitchen as directed by Sous Chef.  - interact with guests and coworkers in a professional, courteous manner.  - Maintain a clean and sanitary work area at all times.  - Perform other duties as assigned by supervisor.
Job ID
2021-82059
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Prepare and cook food products according to standard recipes. - Transport, dish up, plate, and present food products for menus to include various cooking methods such as broiling, roasting, saute, poaching, braising, boiling, and a la minute cooking in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Prepare, expedite, monitor, replenish, and/or transport meats, vegetables, soups, sauces, and other food items as indicated by production sheets.  - Report to Sous Chef at start of shift to receive instructions as daily specials or menu changes. - Arrange mise en place according posted instructions and menu requirements.  - Communicate station needs, waste, and discrepancies with immediate supervisor.  - As directed by supervisor, prepare and present menu items according to recipe specification and presentation photo.  - Assist in other areas of kitchen as directed by Sous Chef.  - interact with guests and coworkers in a professional, courteous manner.  - Maintain a clean and sanitary work area at all times.  - Perform other duties as assigned by supervisor.
Job ID
2021-82093
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for the collection and count of slot cash boxes from the gaming floor and the subsequent cash and ticket count conducted in the Count Room. - Responsible for the count of Poker and Table Game drop boxes and any other drops or counts for associated gaming revenues in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Comprehensive understanding of regulations pertaining to the work process. - Accurately report count results. - Complete daily maintenance of all Count Room equipment.
Job ID
2021-79143
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- The Table Games Dealer is responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game. - As the Table Games Dealer, you will be responsible for ensuring gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft. - As part of your Dealer responsibilities you will be required to provide customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest. - This position is responsible for directly monitoring casino gaming activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals.  - Provide encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting, and professional working environment for our staff and a pleasant and entertaining experience for our guests. - Providing superior customer service in accordance with Red Carpet Service Standards. - Demonstrate knowledge of and the ability to deal table games offered by the casino.  - Reconcile potential conflicts with guests regarding the rules and conduct of game play.  - Responsible for game protection including the identification of potential card counters, game accuracy, and pace of table game play.  - Conduct all procedures associated with opening and closing the shift including preparing dice, cards and associated gaming equipment as well as accuracy completing all table games transactions required.  - Assist in the handling of all guest-related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits.  - May be required to perform duties outside of normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services.  - Participate in ongoing training and successful completion of additional games as deemed necessary. 
Job ID
2021-78522
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
.Responsible for providing guidance and daily supervision to staff in the department.  Supports and administers operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.Responsible for supporting compliance to departmental budgets.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. Supports maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant. Assists Sous Chef with administrative duties.Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78942
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
Responsible for providing guidance and daily supervision to staff in the department.  Supports and administers operational goals and monitors achievements of performance and profit objectives.  Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free. Responsible for supporting compliance to departmental budgets. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Supports maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant.  Assists Sous Chef with administrative duties. Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-82666
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
This position is responsible for omnichannel loyalty marketing including Hollywood Casino at Penn National Race Course, Hollywood Casino Morgantown, Hollywood Casino York, and integration with partners including Penn Interactive and Barstool Sports.- Responsible for directing the overall operations and staff of the omnichannel loyalty and marketing department. - Develops, implements and manages operational goals and monitors achievements of performance and revenue goals as it relates to the mychoice loyalty program and all associated channels: Casino, Social Gaming, iGaming and Barstool Sports.- Develops and executes the omni channel loyalty marketing strategic plans to optimize acquisition, retention, revenue growth, penetration rates and market share.- Partners with the acquisition and corporate marketing teams to identify events and promotions for inclusion of iGaming VIP guests.- Responsible for creating innovative new events and promotions to cross promote iGaming VIP guests with the property VIP’s to increase loyalty to the online gaming brands.- Partners with iGaming VIP Teams to effectively manage shared players.- Builds and maintains loyalty through the development of sustained and effective relationships among valued VIP customers across all channels; establishes and maintains relationships with industry influencers, key community and strategic partners.- Sets aggressive and measurable goals for omnichannel marketing staff with regards to revenue growth, penetration rates, cross property play with all VIP segments. - Develop KPI’s for tracking and managing strategies and goals.- Ensures that scheduling is done in an effective and efficient manner to ensure coverage at peak time to support VIP customers and events, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Ensure effective control of marketing results and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets. - Responsible for assessing, anticipating and reacting to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions for casino and online gaming. - Actively supervises the successful completion of host special events on property and on-line, collaborating with other departments as needed.- Vendor coordination, management and negotiation. Responsible for accuracy and timeliness of all charges and payments relating to vendor efforts.- Guide preparation of marketing activity reports and present to executive management.
Job ID
2021-80393
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for the washing all dishes, glassware, silver, kitchen ware, and utensils, cleaning of all equipment, floor mats, floors in all kitchen areas, and walls, where applicable. - Responsible for cleaning floors, mats, and hallways in back of house in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Perform daily cleaning projects as directed by supervisors. - Clean all floor mats. - Sweep, scrub, and mop all kitchen floors and walls to remove food, debris, and grease. - Clean behind and under all equipment. - Maintain hood vent system, ovens, and cleaning of equipment. - Clean and sanitize all counters, shelves, and garbage cans. - Become well-versed in all ware washing equipment operation and maintenance. - Report all equipment malfunctions to appropriate supervisor. - Responsible for proper storage of all equipment (china, glass, silver, cooking equipment, and utensils). - Ensure that all F&B venues are cleaned to Health Department Standards. - Assist other venues with cleaning projects or supplying them with proper supplies. - Organize and store remaining chemicals and supplies in proper places. - Dispose of trash and rags to appropriate areas.
Job ID
2021-82092
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Operate general equipment such as tractors, horse ambulance, and pick up trucks, for the purpose of maintaining Hollywood Casino at Penn National Race Course grounds in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Prepare equipment for use each day and make proper equipment changes according to the weather. - Prepare track, paddock, and barn areas for racing by watering, harrowing, floating, fixing washouts, and placing pipes and cones when and wherever necessary to ensure proper training and racing conditions are met. - Must maintain the speed, when operating equipment, that will ensure the safety of the horses and riders. - Open and close track gates for other tractor drivers. - Check equipment for proper function after each shift. - Clean equipment (inside and out), make any minor adjustments, and return equipment to their proper station each night; report anything more than a minor problem to supervisor. - Shovel the board and outside fence. - Pass on any information as to the condition of the track to supervisor and/or department manager. - Assist with the loading and unloading of the injured horses when requested by maintaining radio contact with the Stewards. Verify working condition of the radios before the first race.
Job ID
2021-82606
Position Type
Regular Part-Time
Category
Facilities & Marine
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Greet guests warmly and promptly with eye contact and enthusiasm per our "Red Carpet Customer Service" guidelines while providing quick and efficient service. - Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Responsible for receiving orders and payments for food, beverage, and retail items in a prompt and courteous manner.   - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. - Knowledge of and strict adherence to PLCB and RG standards. - Accurate and efficient use of POS system. - Keep work area neat; clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards.  Responsible for emptying trash receptacles in accordance with venue guidelines. - Responsible for clearing and sanitizing all tables after the occupying guests vacate them. Responsible for removing dishes from tables and returning to dishwasher. - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary.  Verify reservation, if required, before seating guests. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Knowledge of all daily specials and featured menu items and their preparation.  Maintain communication with kitchen regarding "86 board" and availability of featured items. - Handle any guest complaints and resolve them quickly and courteously.  Answer guest questions and direct concerns to appropriate member of management. - Complete knowledge of all menu items and how each item is prepared. - Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations.
Job ID
2021-82096
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Greet guests warmly and promptly with eye contact and enthusiasm per our "Red Carpet Customer Service" guidelines while providing quick and efficient service. - Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Responsible for receiving orders and payments for food, beverage, and retail items in a prompt and courteous manner.   - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. - Knowledge of and strict adherence to PLCB and RG standards. - Accurate and efficient use of POS system. - Keep work area neat; clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards.  Responsible for emptying trash receptacles in accordance with venue guidelines. - Responsible for clearing and sanitizing all tables after the occupying guests vacate them. Responsible for removing dishes from tables and returning to dishwasher. - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary.  Verify reservation, if required, before seating guests. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Knowledge of all daily specials and featured menu items and their preparation.  Maintain communication with kitchen regarding "86 board" and availability of featured items. - Handle any guest complaints and resolve them quickly and courteously.  Answer guest questions and direct concerns to appropriate member of management. - Complete knowledge of all menu items and how each item is prepared. - Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations.
Job ID
2021-81617
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Greet guests warmly and promptly with eye contact and enthusiasm per our "Red Carpet Customer Service" guidelines while providing quick and efficient service.- Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Responsible for receiving orders and payments for food, beverage, and retail items in a prompt and courteous manner.  - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino.- Knowledge of and strict adherence to PLCB and RG standards.- Accurate and efficient use of POS system.- Keep work area neat; clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards.  Responsible for emptying trash receptacles in accordance with venue guidelines.- Responsible for clearing and sanitizing all tables after the occupying guests vacate them. Responsible for removing dishes from tables and returning to dishwasher.- Maintain communication with servers and inform them when a table in their section has been seated.- Responsible for answering telephones and taking reservations if necessary.  Verify reservation, if required, before seating guests.- Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features.- Knowledge of all daily specials and featured menu items and their preparation.  Maintain communication with kitchen regarding "86 board" and availability of featured items.- Handle any guest complaints and resolve them quickly and courteously.  Answer guest questions and direct concerns to appropriate member of management.- Complete knowledge of all menu items and how each item is prepared.- Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations.
Job ID
2020-75097
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Position ensures the proper identification of horses prior to entering track for official morning workouts.  individual will be positioned at the main entrance to racetrack for morning workouts.    individual will coordinate with official clocker and horsemen to obtain, and disseminate proper information on official workouts.  individual may act as backup or secondary timer for morning workouts. - Proper identification of horses through variety of sources: communication with trainers/exercise riders/grooms; physical observation; verification of lip tattoo. - Verification of distance(s) for official workouts. - Backup or primary timing of some or all workouts. - Cross reference with official clocker to verify official workouts prior to disseminating to industry databases. - Must interact on a regular basis with horsemen. - Position may require manual operation of clocking systems. Days/Hours: Monday through Saturday from approximately 6:30 a.m. till Noon, Sunday from approximately 7:30 a.m. till 11 a.m.
Job ID
2021-78850
Position Type
Regular Part-Time
Category
Racing Operations
Casino Property
Hollywood Casino at Penn National Race Course

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