Penn National Gaming, Inc.

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Job Locations US-IL-Bloomington
- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company and Marketing Department standards, policies and procedures- Establishes productive, professional relationships with key personnel in assigned customer accounts- Generates marketing strategies for assigned customers and assists with campaign production and execution- Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts- Works with customers and in-house design team to redesign gaming areas to have a custom theme and brand- Promotes new gaming area and brand accordingly- Cold calls on potential new locations. Schedules face to face meetings to close deals and add customers to route of locations- Achieves assigned revenue quotas in designated key accounts- Meets assigned expectations for profitability- Achieves key customer objectives defined by company management- Completes key customer account plans that meet company standards- Completes required training and development objectives within the assigned time frame- Closely coordinates company executive involvement with customer management- Projects a positive image of the company and the management team at all times- Ability to collaborate and work within a team-oriented environment- Handle client concerns and objections in a fashion that improves client rapport and generates positive results.- Possess persuasive communication skills both written and verbal.- Remain in control of all sales situations, displaying firmness and precision in decision-making- Is forward thinking, plans appropriately and meets all deadlines- Ability to accurately prioritize, organize and complete multiple tasks- All other duties and/or responsibilities as assigned
Job ID
2021-79819
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Prairie State Gaming
Job Locations US-PA-Grantville
- This position is responsible for supporting omnichannel app activations, casino promotions and events.- Assists and supports the Marketing Department with generating App activations for Barstool, mychoice, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events to ensure guests will receive accurate and prompt information when requested.- Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork referring to lost or stolen patron articles.- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.   
Job ID
2021-80550
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-NV-Henderson
The following and other duties may be assigned as necessary: - Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers in the Asian Market through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business with targeted Asian Players, introducing the benefits of and soliciting enrollment for the Marquee Rewards program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business mainly for the Asian Market.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager/Director and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-80660
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
M Resort
Job Locations US-LA-Baton Rouge
- Responsible for monitoring and upkeep of the property Facebook, instagram, Twitter pages. - Develops a paid social media content calendar, and executes postings based on the approved calendar. - Maintains daily assigned workflow and follows through with execution of organic social media. - Develops social media strategy for property and partners with all outlets on property to ensure strategy aligns with property mission. - Monitors and responds to online reviews/reputation management for the property. - Creates copy and imagery for organic social posts. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Conducts social media and internet research activities for the property marketing team as applicable. Makes market recommendations according to research results. - Partners with the Corporate Design Studio as needed for access to professional photo shoot assets and rights usage. - Partners with the property marketing team to submit requests for paid social media advertising through inMotion. - Provides organic social media analytics reporting as needed. Makes changes to organic, social strategy as needed. - Adheres to all deadlines in accordance to content calendar and all other assignments. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-82090
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-MO-St. Louis
- Operates sound, lighting, and video equipment for all entertainment programs for the property. - Coordinates equipment operation with material presented, according to notations in script or instructions of performer. - Performs preventative maintenance and ensures equipment is in good working order; makes minor adjustments and repairs to equipment; logs repairs with proper documentation and notifies management when correction of major malfunctions is necessary. - Positions, installs, and connects equipment such as microphones, amplifiers, and lights. - installs, terminates, tests, and labels a variety of low voltage and AV-specific cable types: CAT5/6, coax, speaker wire, and sensors. - installs and properly supports a variety of AV components, including but not limited to video displays, projectors, screens, and speakers. - Assists with the installation and termination of AV equipment racks and automation control systems. - Performs start-up and basic debugging of AV and automation systems. - Maintains records and inventory of all cabling and equipment to ensure proper quantities for upcoming events. - Assists management in coordination of all performances and entertainment. - Maintains strict confidentiality in all company matters.
Job ID
2021-80857
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
River City Casino & Hotel
Job Locations US-MO-Riverside
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Marquee Rewards program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-80769
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-PA-Grantville
- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor.  Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. - Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the "mychoice" program. - Highly knowledgeable of Credit procedures, if applicable.  Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law. - Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Utilizes telemarketing, correspondence, referrals, email, and events to solicit and grow existing business. - Achieves departmental sales and growth goals. - Develops in-house invitation lists for special events and other significant hosting events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Attends and aids in the coordination of special events. - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts. - Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems. - Establishes a direct line of communication with all service departments for the purpose of caring for various levels of players. - Monitors patron activity and profitability of all assigned players. - Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Provides assistance at special events as needed. - Provides professional representation on behalf of the Company at internal and external meetings and events. - Ensures interactions with internal and external guests follow the guidelines of customer service program. - Adheres to all Corporate and local policies, procedures, and operating guidelines. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
Job ID
2021-80533
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-OH-Toledo
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Marquee Rewards program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. - Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-77945
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Toledo
Job Locations US-IN-Lawrenceburg
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner. - Develops relationships with players to grow customer base and increase company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages; assists with special requests. - Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the player rewards program. - Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law. - Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits, as well during special events. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Utilizes telemarketing, correspondence, referrals, email, and events to solicit and grow existing business. - Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Attends and aids in the coordination of special events. - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow Hosts. - Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems. - Establishes a direct line of communication with all service departments for the purpose of caring for a variety of levels of players. - Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Provides assistance at special events as needed. - Provides professional representation on behalf of the company at internal and external meetings and events. - Ensures interactions with internal and external guests follow the guidelines of the customer service program. - Adheres to all Corporate and local policies, procedures, and operating guidelines. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
Job ID
2021-81042
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-NM-Hobbs
ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary:- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.-Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business.- Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, dinner reservations and assists with special requests.- Responsible for answering guests’ correspondence in a timely manner.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the mychoice Rewards program.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events.- Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Attends and aids in the coordination of special events and promotions.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals.- Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events and promotions as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-80232
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-OH-Columbus
SUMMARYThis position will be responsible for enhancing the growth of gaming revenues through the development of our Asian customer base, maintaining relationships with valued Asian guests and marketing our gaming product to potential high-limit Asian guests.  ESSENTIAL DUTIES AND RESPONSIBILITIES - Must be responsible for promoting a positive influence in the Asian community and participating in company-sponsored events.- Identify and develop personal relationships with new and first time Asian guests.- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Identify and develop personal relationships with new and first time guests- Provide personal service to assigned VIP players, issuing complementaries based on player ratings as needed- Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events- Host outside entertainment for our guests, such as professional sporting events, dinners, and theaters- Promote casino events via telemarketing and other communication- Communicate constantly with casino operations and other team members- Follow all safety rules- Adhere to departmental quality standards- Maintain compliance with the Gaming Board Rules, Standards and the company's System of Internal Controls and Sarbanes-Oxley requirements- Work within the guidelines established by the company- Other duties as assigned
Job ID
2020-77121
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Columbus
Job Locations US-MS-Vicksburg
ESSENTIAL FUNCTIONS(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)- Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some!Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).- Directly host high-end guests in the Asian communities and maintain player development accounts to ensure regular contact with guests in order to build guest loyalty.- Circulate casino floor meeting new guests and greeting familiar guests by name to develop player base; encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers.- Develop player base by promoting mychoice Club to qualified gaming guests; invite guests to utilize the amenities of the club in order to develop customer loyalty.- Award customer complimentaries based on gaming action and program guidelines.- Coordinate guest visits including meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.- Assist in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on customer satisfaction.- Contact guests by calling, writing or making personal visits to increase trip frequency.Attend off property functions as a representative of the company in order to entertain or assist guests as required.- May act as a mentor to casino hosts and provide guidance on player development practices.- Oversee and coordinate guest limo and shuttle services to ensure timely guest pick up and drop off schedules. 
Job ID
2021-79336
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-PA-Grantville
**This position is pending regulatory approval**- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the casino floor.  Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Marquee Rewards program. - Highly knowledgeable of credit procedures, if applicable.  Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
Job ID
2021-82032
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Philadelphia
- Monitor social media progress using social media management tools, Google Analytics and others- Incorporate optimization strategies, analyze data, and research the best ways to increase traffic- Review the success of campaigns and analyze ways to best optimize campaigns & posts- Oversee a cross functional social committee to supervise all aspects of social media interaction between players and or online products (Sportsbook, Casino, & FTP) in order to resolve customer issues and ensure a positive customer service experience (retail, online Customer Service, and marketing)- Creating and scheduling highly engaging and competitive posts for our non-Barstool branded online gambling & FTP products- Research new media platforms, trends, and industry opportunities- Provide feedback from social media trends and research which will be presented to marketing management team & VP Marketing- Assisting CRM team with planning & execution across the omni-channel approach to market
Job ID
2021-81652
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Develop and execute communications across our owned channels (email, push, in-app notifications) for our iCasino products (including social free to play casino) with a strong focus on QA of all bonuses and comms prior to being live- Develop dynamic promotions/bonuses across real money and free to play products- Create and manage new triggered and automated player lifecycle journeys based on marketing automation best practices, continuously testing and tweaking to optimize for best results.- Consistently develop, execute, and analyze communication testing plans.- Align with our in-house creative team to develop best-in-class design and copy for all owned channels- Ensure that all marketing content adheres to standards and aligns to marketing objectives- Analyze results of content-based communications, and further refine to continuously improve defined KPIs- Through a strategic/data-driven lens, analyze customer data, segments, and user journeys to develop hyper-efficient/personalized campaign content and create targeted lifetime value/customer lifecycle engagement campaigns- Organize training materials, develop best practices and present other important information across the team- Support development of presentations to management and key marketing stakeholders- Be a proactive part of the ideation process, contributing in team meetings & offsite strategy sessions
Job ID
2021-81370
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-OH-Columbus
This position is pending regulatory approval.- Responsible for directing the overall operations and staff of the CRM team for assigned region. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Leads the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies.- Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function.- Oversees strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to Executive Management.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as a positive and innovative ambassador for CRM team. Implements innovative business trends to ensure campaign success.- Works closely with Corporate IT to supervise data flows, upgrades, testing, troubleshooting and version control of the CRM platform and business intelligence tools.- Ensures offers are pushed out successfully by CRM time in real time.- Monitors competitor CRM and loyalty programs and proactively implements positive changes into current CRM strategy. Continuously improves program performance, player value, and profitability by testing and adopting best practices in real time.- Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs.- Responsible for overall retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (ROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social).- Works closely with the VP Marketing to develop and enhance KPIs to manage and support the success of the CRM marketing channels, campaigns, and programs.- Works closely with the marketing analytics team to build and monitor dashboards to track and optimize CRM channel performance. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77206
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Columbus
Job Locations US-NV-Jackpot
- Responsible for directing the overall operations and staff of the Marketing department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives in all areas of responsibility.- Develops and implements annual Marketing plan for the property that supports the overall brand strategy for the company.- Responsible for assessing, anticipating, and reacting to the competitive marketplace regarding marketing strategies, programs, campaigns, and promotions. - Builds long term relationships with customers to strengthen the brand value.- Ensures that scheduling is done in an effective and efficient manner to support all Marketing initiatives while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to Executive Management/GM.- Ensures effective control of Marketing results and takes corrective action to guarantee that achievement of Marketing objectives falls within designated budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals.- Ensures coordination with IT to guarantee all resources are available to run programs. - Maintains a high level of expertise with all company Brand programs and systems and provides input to improve Brand direct-marketing efforts.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-82127
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Cactus Petes
Job Locations US-PA-Grantville
 - Responsible for directing the overall operations and staff of the department including Database, Advertising, Promotions, Social, Entertainment Public Relations, and Casino Marketing. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in all areas of responsibility.- Develops and implements annual marketing plan for the property that supports the overall brand strategy for the company. - Responsible for assessing, anticipating and reacting to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions. - Builds long term relationships with customers to strengthen the brand value.- Ensures that scheduling is done in an effective and efficient manner to support all marketing initiatives while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. - Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   .- Ensures coordination with IT to ensure all resources are available to run programs. - Expertise with all company Brand programs and systems and provides input to improve Brand direct marketing efforts. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES                                                    This job will have supervisory responsibilities. - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
Job ID
2021-81029
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
This position is responsible for omnichannel loyalty marketing including Hollywood Casino at Penn National Race Course, Hollywood Casino Morgantown, Hollywood Casino York, and integration with partners including Penn Interactive and Barstool Sports.- Responsible for directing the overall operations and staff of the omnichannel loyalty and marketing department. - Develops, implements and manages operational goals and monitors achievements of performance and revenue goals as it relates to the mychoice loyalty program and all associated channels: Casino, Social Gaming, iGaming and Barstool Sports.- Develops and executes the omni channel loyalty marketing strategic plans to optimize acquisition, retention, revenue growth, penetration rates and market share.- Partners with the acquisition and corporate marketing teams to identify events and promotions for inclusion of iGaming VIP guests.- Responsible for creating innovative new events and promotions to cross promote iGaming VIP guests with the property VIP’s to increase loyalty to the online gaming brands.- Partners with iGaming VIP Teams to effectively manage shared players.- Builds and maintains loyalty through the development of sustained and effective relationships among valued VIP customers across all channels; establishes and maintains relationships with industry influencers, key community and strategic partners.- Sets aggressive and measurable goals for omnichannel marketing staff with regards to revenue growth, penetration rates, cross property play with all VIP segments. - Develop KPI’s for tracking and managing strategies and goals.- Ensures that scheduling is done in an effective and efficient manner to ensure coverage at peak time to support VIP customers and events, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Ensure effective control of marketing results and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets. - Responsible for assessing, anticipating and reacting to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions for casino and online gaming. - Actively supervises the successful completion of host special events on property and on-line, collaborating with other departments as needed.- Vendor coordination, management and negotiation. Responsible for accuracy and timeliness of all charges and payments relating to vendor efforts.- Guide preparation of marketing activity reports and present to executive management.
Job ID
2021-80393
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-CO-Black Hawk
Create and implement all property Player Development strategies, which include those of the Player Development team, Executive Casino Hosts, VIP Services, and Outbound Sales. Utilize operational marketing and execute customer relationship marketing strategies with an emphasis on player development, special events and promotions to foster positive relationships with rated players and ensure quality guest experiences. Assist in developing programs specifically geared to the top tier customer base. Motivate and manage teams to achieve guest service, revenue and efficiency goals while working within budget guidelines.
Job ID
2021-81161
Starting Salary
USD $95,000.00/Yr.
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Ameristar Casino Resort Spa Black Hawk

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