Penn National Gaming, Inc.

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Job Locations US-PA-Grantville
- This position is responsible for supporting omnichannel app activations, casino promotions and events.- Assists and supports the Marketing Department with generating App activations for Barstool, mychoice, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events to ensure guests will receive accurate and prompt information when requested.- Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork referring to lost or stolen patron articles.- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.   
Job ID
2021-80550
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-York
- This position is responsible for supporting omnichannel app activations, casino promotions and events.- Assists and supports the Marketing Department with generating App activations for Barstool, mychoice, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events to ensure guests will receive accurate and prompt information when requested.- Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork referring to lost or stolen patron articles.- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.   
Job ID
2021-83587
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino York
Job Locations US-NV-Jackpot
- Operates sound, lighting, and video equipment for all entertainment programs for the property. - Coordinates equipment operation with material presented, according to notations in script or instructions of performer. - Performs preventative maintenance and ensures equipment is in good working order; makes minor adjustments and repairs to equipment; logs repairs with proper documentation and notifies management when correction of major malfunctions is necessary. - Positions, installs, and connects equipment such as microphones, amplifiers, and lights. - installs, terminates, tests, and labels a variety of low voltage and AV-specific cable types: CAT5/6, coax, speaker wire and sensors. - installs and properly supports a variety of AV components, including but not limited to video displays, projectors, screens, and speakers. - Assists with the installation and termination of AV equipment racks and automation control systems. - Performs start-up and basic debugging of AV and automation systems. - Maintains records and inventory of all cabling and equipment to ensure proper quantities for upcoming events. - Assists management in coordination of all performances and entertainment. - Maintains strict confidentiality in all company matters.
Job ID
2021-84759
Position Type
On-Call
Category
Marketing & Entertainment
Casino Property
Cactus Petes
Job Locations US-MA-Plainville
Your daily responsibilities include:- Provides the highest level of customer service to guests at all times while promoting a positive attitude to create a fun and entertaining experience.- Responds to guest service issues in all departments timely in writing, by phone or in person- Creates a format and process to log guest service concerns and positive feedback to ensure timely response from property leadership- Listens to guests concerns and pro-actively gives feedback to leadership on property for guest service improvements- Promotes our Marquee Rewards Program and actively approaches, converses and signs up guests on the casino floor in an upbeat friendly and professional manner.- Must be accessible and personally handle guest needs.- Works with all departments in achieving the service goals of the property.- Assists the Player Development staff in taking care of their guests in making arrangements for hotel, restaurant, special events and entertainment.- Understand the levels of reinvestment that can be made on guest loyalty.- Is aware of all property events and activities and utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the department.- Ensures behavior and appearance are in compliance with established standards. - Maintains a professional work environment with management and staff.- Participates in meetings and training as required.- Maintains complete confidentiality of all company information at all times.- Performs all job duties in a safe and responsible manner.- Performs other duties as may be assigned by department and/or company management.
Job ID
2021-82330
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Plainridge Park Casino
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Provides general information about Hollywood Casino and answers inquiries from guests. - Retrieves table games ratings and utilizes patron response functions. - Utilizes casino computer system to redeem star points for guests. - Assists guests with special needs. - Communicates marketing program including, star point value and issuance of promotional items. - Monitors inventory of promotional items and notifies the supervisor when it is necessary to reorder. - Makes restaurant reservations and issues complimentaries when applicable. - Operates Coat Check. - Leadsproperty tours, as needed. - Attends departmental and company meetings, as required.
Job ID
2021-84162
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Aurora
Job Locations US-NV-Jackpot
- Responsible for directing the overall operations and staff of the Marketing department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives in all areas of responsibility.- Develops and implements annual Marketing plan for the property that supports the overall brand strategy for the company.- Responsible for assessing, anticipating, and reacting to the competitive marketplace regarding marketing strategies, programs, campaigns, and promotions. - Builds long term relationships with customers to strengthen the brand value.- Ensures that scheduling is done in an effective and efficient manner to support all Marketing initiatives while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to Executive Management/GM.- Ensures effective control of Marketing results and takes corrective action to guarantee that achievement of Marketing objectives falls within designated budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals.- Ensures coordination with IT to guarantee all resources are available to run programs. - Maintains a high level of expertise with all company Brand programs and systems and provides input to improve Brand direct-marketing efforts.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-82127
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Cactus Petes
Job Locations US-IL-Aurora
 - Responsible for directing the overall operations and staff of the department including Database, Advertising, Promotions, Social, Entertainment Public Relations, and Casino Marketing.- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in all areas of responsibility. - Develops and implements annual marketing plan for the property that supports the overall brand strategy for the company.  - Responsible for assessing, anticipating and reacting to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions.   - Builds long term relationships with customers to strengthen the brand value. - Ensures that scheduling is done in an effective and efficient manner to support all marketing initiatives while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.  - Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets.  - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    . - Ensures coordination with IT to ensure all resources are available to run programs.   - Expertise with all company Brand programs and systems and provides input to improve Brand direct marketing efforts.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.  - Maintains strict confidentiality in all departmental and company matters. 
Job ID
2021-83369
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Aurora
Job Locations US-PA-Grantville
This position is responsible for omnichannel loyalty marketing including Hollywood Casino at Penn National Race Course, Hollywood Casino Morgantown, Hollywood Casino York, and integration with partners including Penn Interactive and Barstool Sports.- Responsible for directing the overall operations and staff of the omnichannel loyalty and marketing department. - Develops, implements and manages operational goals and monitors achievements of performance and revenue goals as it relates to the mychoice loyalty program and all associated channels: Casino, Social Gaming, iGaming and Barstool Sports.- Develops and executes the omni channel loyalty marketing strategic plans to optimize acquisition, retention, revenue growth, penetration rates and market share.- Partners with the acquisition and corporate marketing teams to identify events and promotions for inclusion of iGaming VIP guests.- Responsible for creating innovative new events and promotions to cross promote iGaming VIP guests with the property VIP’s to increase loyalty to the online gaming brands.- Partners with iGaming VIP Teams to effectively manage shared players.- Builds and maintains loyalty through the development of sustained and effective relationships among valued VIP customers across all channels; establishes and maintains relationships with industry influencers, key community and strategic partners.- Sets aggressive and measurable goals for omnichannel marketing staff with regards to revenue growth, penetration rates, cross property play with all VIP segments. - Develop KPI’s for tracking and managing strategies and goals.- Ensures that scheduling is done in an effective and efficient manner to ensure coverage at peak time to support VIP customers and events, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Ensure effective control of marketing results and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets. - Responsible for assessing, anticipating and reacting to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions for casino and online gaming. - Actively supervises the successful completion of host special events on property and on-line, collaborating with other departments as needed.- Vendor coordination, management and negotiation. Responsible for accuracy and timeliness of all charges and payments relating to vendor efforts.- Guide preparation of marketing activity reports and present to executive management.
Job ID
2021-80393
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Wyomissing
Summary:The Graphic Designer role supports the internal marketing departments and external creative agency to create, slice, resize, optimize and prep artwork for interactive marketing for Casino Games and apps, as well as online advertising units.  This is in addition to creating and prepping artwork for print advertising, graphics, property signage, direct mail, and any other print design as required.    Essential Responsibilities and Duties: The following and other duties may be assigned as necessary:  - Creates and finalizes web ready assets based on concepts and templates provided by Penn’s agency for digital media marketing and advertising to include website graphics for desktop and mobile websites, emails, social media posts, online display advertising gifs, video and animations. This includes but is not limited to: photo editing, cropping, retouching, slicing and resizing assets for online distribution. - Creates and finalizes pre-press files based on concepts and templates provided by Penn’s creative agency for print advertising. This includes, but is not limited to, print advertising, graphics, property signage, menus, direct mail, and any other print design as required. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for effectively communicating with vendors and internal stakeholders on spec, hand-off assets, and ensure designs are free of errors before sending to press. - Maintains graphic library for in-house murals, signage and collateral. - Responsible for effectively communicating with and hand-off assets to appropriate website Managers and Specialists within the department. - Produces finished, creative content artwork in appropriate sizes and formats in a timely and accurate manner, as directed and prioritized by the Sr. Graphic Designer or Director of Creative Services. - Organizes, maintains and files work on the network in an organized fashion, following the standards/guidelines for the master file structure and naming conventions. - Manages graphic templates by updating and archiving them as necessary. - Works with other Graphic Designers on best practices and standards as they apply to digital and print based design work. - Maintains daily assigned workflow and deliver pieces as required by assigned deadlines. - Produces creative designs for projects as necessary. - Develops and implements creative designs for projects as necessary. - Coordinates the creative design and production of materials for marketing programs, ad campaigns, and on-property collateral as directed and assigned by the Sr. Graphic Designer and/or Director of Creative Services. - Communicates and interfaces effectively with internal clients to determine the scope of a project; present creative design concepts to internal clients (managers and departments); designs and creates graphics for advertising/marketing material based on the concepts needed for the materials. - Reviews designs for errors before printing and publishing them. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.  
Job ID
2021-80173
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn National Gaming, Inc.
Job Locations US-LA-Baton Rouge
- Writes project proformas and compiles financial budget for each event and promotion.  - Recommends parameters and analyzes database information to provide a listing of profitable customers for special events. - Coordinates the invitation initiation as well as internal marketing of all event activities.  - Manages the events and promotions segments of the slot marketing system to ensure maximum efficiency at the mychoice Center.  - Organizes event venue by means of memos and meetings. Schedules preparation to maintain proper levels of communication to ensure the success of the event and relays all information regarding to proper personnel.  - Possess the ability to effectively communicate with all levels of employees, as well as outside contacts and guests. - Determines theme, décor, supplies and food & beverage necessary for the event/promotion/tournament activities. Ensures timely procurement of necessary parts and that par inventory is maintained. - Oversees, supervises, and directs special events/promotional staff in coordination with related departments the arrangements of events to ensure successful operation as measured by guest satisfaction.  - Assists in establishing departmental objectives and business plans for events, promotions and tournaments including budgeting, staffing and goal-setting.  - Complies with company standards, guidelines, and objectives and maintains administrative processes to ensure proper planning and efficient operation of department functions. - Ability to use all equipment associated with the position, including but not limited to player tracking computer system, software/programs, and other devices. - Ability to effectively and efficiently move around all work areas. - Ability to assist in the set up and break down of events/promotions/tournaments as needed. - Ability to review and comprehend reports and all other necessary documentation. - Ability to communicate effectively with guests, outside contacts, and all levels of employees. - Ability to observe and direct actions of staff, ambassadors and volunteers.
Job ID
2021-84714
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-PA-Philadelphia
- Assist with the strategy, development, build, and maintenance of paid media campaigns for both online sportsbook and online casino products - Hands-on-keyboard support of paid media efforts across multiple platforms to possibly include Google, Apple, Facebook, Twitter, Programmatic DSPs- Assist with creative requests, ad copy generation, and creative sharing with media vendors- Frequently analyze and optimize the performance of paid media campaigns to find insights and learnings that will continually improve performance- Continual focus on developments and changes across the media industry to sharpen acquisition campaigns; looking within the gaming industry and outside of the industry for inspiration - Collaborate at both micro & macro campaign/promotion levels with CRM, analytics, creative, product, and customer services organizations- Ensures all media buys are in line with State regulatory requirements- Execute in an intense, fast-paced, and highly iterative environment
Job ID
2021-82850
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-MO-St. Louis
•    Ensures the proper administration, coordination, and communication of reserved ticket blocks to maximize ticket sales and customer satisfaction.•    Issues stay over tickets in accordance with procedures.•    Completes all transactions in a timely manner with attentiveness to customer service.•    Issues new and replacement Player cards to guests.•    Establishes new and replacement Cashless, Promotional and Bonusing Accounts for guests.·         Issues and redeems complimentary vouchers based on tracked play and internal comping guidelines. (No redemption for cash, only merchandise)·         Responsible for taking turnstile meter readings.·         Redeems promotional giveaway mailings, vouchers, certificates and issues the awards/prizes/cash/gift for giveaways.
Job ID
2021-82783
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino St. Louis
Job Locations US-MS-Vicksburg
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for monitoring and upkeep of the property Facebook, Instagram, Twitter pages. - Develops and executes against a paid social media content calendar. - Maintains daily assigned workflow and follows through with execution of organic social media. - Develops social media strategy for property and partners with all outlets on property to ensure strategy aligns with property mission.- Monitors and responds to online reviews/reputation management for the property.- Monitors, responds, and administrates the electronic guest survey program for the property. - Creates copy and imagery for organic social posts.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Conducts social media and internet research activities for the property marketing team as applicable. Makes market recommendations according to research results.- Partners with the Corporate Design Studio as needed for access to professional photo shoot assets and rights usage.- Partners with the property marketing team to submit requests for paid social media advertising through InMotion.- Provides organic social media analytics reporting as needed. Makes changes to organic, social strategy as needed.- Adheres to all deadlines in accordance to content calendar and all other assignments. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-83841
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-LA-Baton Rouge
- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos Promotes casino events and programs - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
Job ID
2021-81997
Position Type
On-Call
Category
Marketing & Entertainment
Casino Property
L' Auberge Casino Hotel Baton Rouge

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