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SUMMARY:The Slot Tech Lead is responsible for the successful operation and performance of all EGM’s on the gaming floor through the effective leadership of Slot Technician staff. Responsible for the overall repair and maintenance of all slot machines and gaming devices shift in accordance with property policies and procedures. ESSENTIAL DUTIES & RESPONSIBILITIES:- Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with- Repairs, overhauls, and maintains proper preventative maintenance of all slot machines to ensure optimal operation.- Coordinates floor maintenance and repair.- Processes the necessary paperwork for auditing and data processing purposes for the initial set-up and checkout of new slot machines.- Keeps an accurate count of machines on the floor, matching the units licensed, maintains records of all percentage sheets as required by the Gaming Commission.- Supervises the breakdown, relocation, and setup of machines and stands to be relocated.- Delegates authority and assigns responsibilities to individual employees.- Responsible for reviewing reports and statistical data for malfunctions or other problems and implementing appropriate maintenance and repair lists.- Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures.- Brings disputes and unusual guest activities to the attention of the shift manager.- Must be knowledgeable of all special events and promotional activities available to guests.- Presents oneself as a credit to the Company and encourages others to do the same.- Must work well under pressure, and meet multiple and sometimes competing deadlines.- Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.- Adhere to all departments/company policies and procedures. - Performs all other related and compatible duties as assigned. SUPERVISORY RESPONSIBILITIES - This position has no supervisory responsibilities.
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The LEAP Associate Internship program at Penn National Gaming is a career development program designed for college students working towards their degree. This 12 week, paid internship will allow participants to gain practical, hands-on work experience and develop career potential in the Gaming and Hospitality industry. During this time, students will be exposed to a number of real-life work experiences, which will include:- Completing projects related to key business priorities at home property.- Completing rotations throughout property for all functional areas within jurisdicrional approval.- Participating in company-wide training programs and attending key team meetings- Providing support to functional leaders- Building relationships with department leaders, executive team, supervisors, and team members- Developing and presenting a final project.
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The LEAP Associate Internship program at Penn National Gaming is a career development program designed for college students working towards their degree. This 12 week, paid internship will allow participants to gain practical, hands-on work experience and develop career potential in the Gaming and Hospitality industry. During this time, students will be exposed to a number of real-life work experiences, which will include:- Completing projects related to key business priorities at home property.- Completing rotations throughout property for all functional areas within jurisdicrional approval.- Participating in company-wide training programs and attending key team meetings- Providing support to functional leaders- Building relationships with department leaders, executive team, supervisors, and team members- Developing and presenting a final project.
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- Support live entertainment events in all performance venues.- Operate audio mixing console.- Operate light board to control stage lighting during live performances.- Administer control panels to trigger playback of prerecorded and live video features.- Operate control panels to position robotic cameras.- Position microphones and equipment for proper operations of live entertainment.- Facilitate successful events by meeting with performers and bands as they arrive at the venue, assist with setup and testing.- Perform daily rounds to check and adjust all audio and video signals throughout the property.- Monitor the performance and accuracy of Digital Signage System.- Update content on digital signage templates as requested by the Marketing Department.- Perform routine and preventative maintenance functions for A/V systems.- Develop and maintain a good rapport with the Marketing department, other departments and guests.- Maintain strong communication with supervisor regarding status and functionality of equipment.- Assist marketing with production of in-house content for display on monitors within the casino, and dining venues.- Assist group guests with AV needs.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
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- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company and Marketing Department standards, policies and procedures- Establishes productive, professional relationships with key personnel in assigned customer accounts- Generates marketing strategies for assigned customers and assists with campaign production and execution- Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts- Works with customers and in-house design team to redesign gaming areas to have a custom theme and brand- Promotes new gaming area and brand accordingly- Cold calls on potential new locations. Schedules face to face meetings to close deals and add customers to route of locations- Achieves assigned revenue quotas in designated key accounts- Meets assigned expectations for profitability- Achieves key customer objectives defined by company management- Completes key customer account plans that meet company standards- Completes required training and development objectives within the assigned time frame- Closely coordinates company executive involvement with customer management- Projects a positive image of the company and the management team at all times- Ability to collaborate and work within a team-oriented environment- Handle client concerns and objections in a fashion that improves client rapport and generates positive results.- Possess persuasive communication skills both written and verbal.- Remain in control of all sales situations, displaying firmness and precision in decision-making- Is forward thinking, plans appropriately and meets all deadlines- Ability to accurately prioritize, organize and complete multiple tasks- All other duties and/or responsibilities as assigned
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Records monthly intercompany entries. - Records recurring standard monthly journal entries.- Records cash transfer/wire journal entries.- Compiles monthly corporate entity trial balance binders.- Assists in preparation of supporting schedules for SEC filings.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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SUMMARYPerform functions to manage accounting activities, maintain accounting systems and ensure proper financial reporting. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members.- Assist in formulating, developing and implementing goals and objectives for the Accounting Department.- Monitor current accounting systems and procedures and revise as needed.- Direct the activities of the accounts receivable, payable, general accounting, casino accounting, receiving, payroll and count room staff.- Prepare required governmental reports and respond to inquiries.- Review daily cash flow and analyze as required.- Administer preparation of monthly financial reporting and perform analysis.- Perform analysis of operating procedures and methods to improve financial profitability.- Prepare sales and use tax and hotel tax reports and file.- Participate in planning and formulating the property budget.- Review departmental expenses and ensure compliance with the budget.- Interact with financial and compliance auditors ensuring that audit findings are resolved on a timely basis.- Other duties as assigned.
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- Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.- Effectively respond to supervisor's requests in all areas of customer interaction and customer concerns.- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.- Employees may be required to perform duties outside of their normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity or improved guest service.- Process group deposits and update contracts with payment information.- Audit ticketing, food, beverage, gift shop and valet to determine overage/shortage of cash drops.- Monitor and update redeemed, outstanding and newly issued gift certificates.- Monitor on-line credit card receipts and processing.- Audit food and beverage tickets.- Balance and sort house charges.- Balance credit cards transactions.- Track and devise spreadsheets for promotions and presold buffets.- Compile daily sales report.- Match vendor invoices to proof of receipt and purchase order to process for payment.- Verify sales tax calculations on vendor invoices, self-assess if necessary.- Process invoices through accounts payable ledger computer system.- Maintain accounts payable files.- Provide additional assistance to Management as needed.
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(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.) - Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and ability to work harmoniously with coworkers.- Review all invoices for appropriate documentation and approval prior to processing payment.- Researches and responds to any invoice or payment discrepancies according to established procedures; answer and respond to all vendor inquires.- Perform daily auditing, processing and recording of all accounts payable in order to ensure that all work is completed on a timely basis.- Verify GL coding is reasonable for expenses.- Able to process a minimum of 400-500 invoices per week.- Knowledge of sales/use tax to create use tax accruals.- Reconcile vendor statements and open receiver report.- Ability to process and follow-up on rush items.- Prepare information that is accurate, timely, and in compliance with all regulations and company policies. - Maintains all accounts payable reports, spreadsheets and accounts payable files.- Special Projects as assigned
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Responsibilities include: - Answers incoming calls for internal and external guests who have billing problems.- Researches problems using LMS property management system.- Resolves issues and ensures resolution.- Maintains strong communication with operating departments as they affect accounts receivable matters.- Maintains outstanding customer service with hotel customers when handling discrepancies.- Processes invoices and resolves billing disputes.- Supervises and trains entry level clerks.- Performs other job related duties as requested.
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SUMMARYThe Executive Administrative Assistant will provide support services directly to the General Manager and the other senior managers at the property. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for drafting, preparing, typing or transcribing general correspondence, communications, reports, spreadsheets, databases, charts, graphs, manuals, presentations, calendars, agendas, itineraries, meeting minutes, and other documents as needed in the day to day operations of the organization.- Scheduling appointments and keeping a current calendar of events and activities including preparing and verifying travel arrangements, scheduling meetings, conferences and community or social engagements as needed;- Answers telephone and in-person inquiries including accurately recording and communicating messages;- Files and organizes documents and materials.- Manages libraries of a variety of information including internal controls and documents.- Processes incoming and outgoing mail.- Provides support services to other managers and supervisors as requested or needed.- Orders and maintains inventories of company assets and supplies.- Provides quality receptionist duties as needed.- Communicates with vendors to ensure that all machines operate efficiently and continuously.- Attends all departmental and company training programs or meetings as directed.- Adheres to all company policies and procedures.- Meets all departmental or company deadlines.- Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Meets professional appearance and grooming requirements- Provides office support which will promote business productivity and efficiency.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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- Maintains, repairs and installation of wall covering, flooring, painting, woodwork and drywall- Conduct projects such as office build outs, room renovation, Etc.- Upkeep of property decorations and cosmetics- Ensure the upkeep of all Aesthetic areas.
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- Performs maintenance and service repairs on kitchen equipment.- Installs new units or replacement parts of existing units according to specifications and established safety guidelines.- Knowledge of electrical circuits and schematics; plumbing and equipment controls.- Familiar with a variety of the field’s concepts, practices, and procedures. - Relies on experience and judgment to plan and accomplish goals.- Performs a variety of complicated tasks.- A wide degree of creativity and latitude is expected.
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The Asian Marketing Manager position is responsible for supervising and managing members of the Asian Marketing team, developing and maintaining valuable relationships with Asian players and community leaders through marketing measures and exceptional customer service skills. The following and other duties may be assigned as necessary: - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area- Responsible for supervising and managing staff in the Player Development department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Develops and implements VIP player programs/events in the Asian Market, to create guest loyalty and return guest visits.- Assists with player coding in Salesforce and monitors team member progress.- Prepares and distributes daily and weekly reports for own department, other departments and management regarding scheduled property visits for players in the Asian Marketing segment. - Assists players in organizing hotel and restaurant reservations and other amenities in absence of Asian Marketing Hosts.- Responsible for coaching and providing necessary pathways to Asian Marketing Hosts to achieve their Salesforce goals.- Develops and implements VIP player discretionary comping guidelines.- Makes final decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Resolves VIP guest opportunities, conflicts, and complaints on behalf the Company in a fair and equitable manner.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Represents the Company for VIP player outings and events as needed. Provides professional representation on at internal and external meetings and events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Actively participates in KYC/CDD and other compliance regulations.- Enhances guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director of Player Development/ Executive Management or property GM. - Maintains strict confidentiality in all departmental and company matters.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers in the Asian Market through telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business with targeted Asian Players, introducing the benefits of and soliciting enrollment for the Marquee Rewards program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Strategically devotes time being visible and available on the casino floor to meet and greet guests during individual visits as well during special events. - Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business mainly for the Asian Market.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of internal and external customers.- Provides assistance at special events as needed.
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- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Operations Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities. - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising staff and management in the table games department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Make suggestions for improvement on standard operating procedures as needed.- Shares responsibility of the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.- Shares responsibility for the overall integrity of daily operations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations table games protection.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Performs all other related and compatible duties as assigned.SUPERVISORY RESPONSIBILITIES This job has supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising and managing staff in the Entertainment department, to include front and back of house operations. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined areas.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations, ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Ensures all guest’s questions and concerns are addressed immediately, either personally, or by contacting the appropriate department, supervisor, or member of management, to obtain the answer to the question, or obtain assistance in resolving the concern. Owns the situation until the situation is resolved, or the guest is in direct contact with the Team Member who will resolve the situation.- Oversees Medallia scores and provides improvement opportunities for the Entertainment Department.- Ensures Hilton Honors members are recognized according to their tier status within the Tropicana Theater. - Assist with Food and Beverage/Entertainment initiatives.- Work with productions to ensure signage is updated in, and around the Theater and Merchandise area. - Maintain audio/visual inventory and update with status reports.- Create and submit POs/IOs for rentals, repairs, and purchases of Theater equipment as needed.- Payroll duties to include breaking down team member hours into appropriate departments, proper coding, submitting, and signing off.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.- Responsible for the overall experience of patrons, the cleaning of the public spaces and any artwork or advertisements that are on display.SUPERVISORY RESPONSIBILITIES This job has supervisory responsibilities. - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Manages work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
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- Responsible for supervising staff and the overall daily management of a designated shift in the VLTs department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, VLT floor layout and mix, revenue growth, and expense management in order to maximize profitability- Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the VLTs department.- Shares responsible for the overall integrity of daily operations on assigned shift.- Assists with the overall integrity of daily VLT operations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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- Stocking of all products, as needed, during shift and at end of shift.- Operate cash register: take money or other tenders from customers and count back appropriate change. Count money in register before and after each shift and properly record closing transactions.- Clean and sanitize working/ kitchen areas in outlets, both behind the line and in dining area.- Assures that tables are bussed and maintains dining area by returning tables and chairs to proper locations, as needed.- Assures that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed. Monitors disposal of garbage and cardboard to respective dumpster at dock.- Prepare and serve food to customers.- Serves alcoholic and non-alcoholic beverages.- Abides by laws, policies and procedures pertaining to the service and sale of alcoholic beverages.- Sells non-food merchandise and maintains display.- Provide positive communication and use Marquee Service skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
