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At Ameristar Casino Hotel Council Bluffs, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the Hospitality industry. Responsibilities and job qualifications for each position and department vary and will be presented in further detail at the interview step of the hiring process.
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The LEAP Associate Internship program at Penn National Gaming is a career development program designed for college students working towards their degree. This 12 week, paid internship will allow participants to gain practical, hands-on work experience and develop career potential in the Gaming and Hospitality industry. During this time, students will be exposed to a number of real-life work experiences, which will include:- Completing projects related to key business priorities at home property.- Completing rotations throughout property for all functional areas within jurisdicrional approval.- Participating in company-wide training programs and attending key team meetings- Providing support to functional leaders- Building relationships with department leaders, executive team, supervisors, and team members- Developing and presenting a final project.
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- Ensure compliance with accounting policies and procedures.- Match and reconcile invoices to packing slips or other proof of receipt and purchase order.- Key invoices into the Accounts Payable computer system.- Set up vendors in Account Payable with address, 1099, ins., etc.- Assist with bi-monthly check runs, invoice matching, filing and check distribution.- Communicate with vendors pertaining to expected payments and problem invoices.- Assist accounting department with special assignments as required.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: Primarily Revenue Audit tasks.- Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Completes monthly journal entries and accruals.- Records cash transfer/wire journal entries.- Balances the accounts payable trial balance.- Verify mathematical accuracy of invoices (to include sales tax accrual when appropriate), code, and process invoices- Reconcile monthly vendor statements and address any issues- Process tax payments accurately and timely - Generates check runs and reports as requested - Prints checks in absence of Horsemen Bookkeeper- Assist with research and impromptu projects- Assist in Direct Bill- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Other duties as assigned by management
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- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.- Effectively respond to supervisor’s requests in all areas of customer interaction and customer concerns- Coordinate purchasing needs with department manager- Perform inventory throughout the property as assigned- Review all department purchase orders, etc. for compliance with internal control guidelines, etc.- Receive all intangible items in SWS for the property- Reconcile monthly property credit cards- Assist with month-end journal entries- Assist with account reconciliations- Maintain daily cash position- Assist with month end financial report distribution- Assist with month end departmental draft questions- Perform collections process on outstanding credit lines and other employee receivables- Team Members may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position- All other duties as assigned by management
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for responding to supplier inquiries and providing effective customer service- Research supplier claims and provide feedback on status and actions needed to resolve issues- Reconcile statements using v lookup tools- Follow-up on debit balances with specific suppliers- Assist in auditing invoice batches prior to posting- Investigates and solves variances with accounts payable trial balances and other reconciliations. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Maintains strict confidentiality in all departmental and company matters.- Liaison with property Finance team on AP issues and opportunities- Monitors compliance to key overall AP department performance measures. Offers feedback and implements recommended changes to improve processes.- Maintains strong supplier relations in the areas that you are assigned to .- Other special projects as assigned
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- Demonstrate best-in-class programming skills to develop highly innovative, high-impact, consumer-facing mobile products- Translate business requirements into scalable code- Work with an industry-leading design firm and product to create the sportsbook app and implement new features.- Squash bugs to make sure our user experience is unrivaled- Collaborate with designers, product managers, project managers, ops engineers, QA engineers and various other teams and stakeholders to solve innovative problems utilizing out-of-the-box solutions- Communicate clearly and effectively using Github, Slack, Google Docs, ZenHub, and email so that we can all stay on the same page, even when we're juggling a lot of different projects- Interact thoughtfully and professionally with everyone including non-technical colleagues
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- Assists the Bartender and provides friendly, knowledgeable and courteous food and beverage service in accordance with departmental policies and procedures.- Transports bulk supplies to and from Beverage outlets.- Ensures the cleanliness of all beverage outlets as well as the cleanliness of all supplies and equipment used to perform job duties.- Follows the proper cash, comp and check control procedures. - Maintains assigned work stations throughout to ensure everything is up to Tropicana Las Vegas and Southern Nevada Health Department health code standards.
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- Assists the Bartender and provides friendly, knowledgeable and courteous food and beverage service in accordance with departmental policies and procedures.- Transports bulk supplies to and from Beverage outlets.- Ensures the cleanliness of all beverage outlets as well as the cleanliness of all supplies and equipment used to perform job duties.- Follows the proper cash, comp and check control procedures. - Maintains assigned work stations throughout to ensure everything is up to Tropicana Las Vegas and Southern Nevada Health Department health code standards.
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- Provide direct and general supervision to culinary teams for the following operations: Fireside Kitchen, In-Room Dining, and Banquets.- Direct the daily execution of assigned kitchen’s food production and service execution while establishing and maintaining standards of operation in the areas of food quality, timeliness of food, cleanliness and maintenance, profitability and supervision of staff; ensure compliance with health department regulations while supporting Pinnacle’s vision, mission and values.- Staff, schedule, evaluate, train, develop and monitor culinary team. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.- Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.- Oversee all cooking operations, including methods of preparation, portion control, monitoring timeliness of food delivery and garnishing; ensuring a high quality preparation and attractive presentation of all food to meet corporate standards and policies.- Observe and monitor staff adherence to health department regulations regarding food handling, storage, temperature, and cleanliness of work environment.- Assist Executive Chef in developing and implementing department management plans including budgets, labor schedules and systems of accountability.- Assist Executive Chef in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.- Ensure proper communication between front of house and back of house operations while taking ownership of all responsible areas.- Meet daily deadlines of opening, creating, and posting table-talks for specials and produces sample dishes for pre-shifts in a timely manner and reviews nightly special postings, prep level reports, and critical inventory comparisons.- Ensure periodic quality checks for all products, i.e., temperature checks are conducted.- Oversee the monitoring of weekly sales and adjusts prep production levels as well as ensuring all food products are ordered to par levels and can make adjustments according to business volumes.- Ensure daily line checks are performed with front of the house managers.- Oversee and ensure all stations are properly stocked and set up.- Initiate periodic kitchen walkthroughs to ensure quality of food meets corporate specifications and cleanliness standards.- Oversee and ensure all kitchen equipment and working conditions are well maintained.- Maintain food and labor costs at the budgetary guidelines while possessing an understanding of costing formulas and yield percentages.- Ensure accurate inventories and menu item price verification is conducted.- Participate in long range planning including new menus, equipment, budget planning and renovations.- Research and explain back of the house line item variances for Report of Operations.- Write and cost recipes while developing a collection of recipes in a recipe book.- Perform all duties including purchasing and menu changes, in adherence to all corporate specifications and company standards and policy.- Perform related duties and responsibilities as required.
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- Reports to Lead Cook and works with Cooks for job assignments for the day. - Prepares, seasons, and cooks soups, meats, vegetables, desserts, and other food stuffs for consumption in dining areas at the Hollywood Casino at Charles Town Races.- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use.- Butchers chickens, fish, and shellfish.- Cuts, trims, and bones meat prior to cooking.- Bakes bread, rolls, cakes, and pastries.- Ensures kitchen is clean and organized upon closing.- Any task assigned by Lead Cook, Sous Chef, Room Chef, and/or Restaurant Manager.
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- Reports to the Captain of Watch any violations of USCG regulations, Louisiana Gaming Commission regulations, or unsafe conditions as it pertains to riverboat gaming.- Participates in training with the deck crew on emergency procedures, safety, seamanship, and other training.- Ensures that safety equipment is provided, and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials.- Participates in training of assigned Riverboat Tech.- Performs various tasks involved in the maintenance and upkeep of vessel and equipment; this includes heavy duty and detailed cleaning.- Ensures that performance and behavior of Riverboat Tech meets or exceeds the guidelines set forth by the company.- Responsible for line handling, adjustment of winches, use of hydraulic ramps, and other tasks related to mooring of the vessel.- Executes tasks as assigned by the First Mate.- Maintains strict confidentiality in all company matters.
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- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts and prepares food items according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates and communicates orders with dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by supervisors.- Communicates as needed with Cook, Lead Cook, and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.- Maintains strict confidentiality in all company matters.
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- Responsible for learning and being familiar with all of Ameristar Casino Resort and Spa’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates and communicates orders with dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Cook, Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
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- Responsible for learning and being familiar with all of Ameristar Casino Resort and Spa’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates and communicates orders with dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Cook, Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: Responsible for directing the overall operations and staff of the Marketing department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Develops and executes strategic marketing plan to include marketing reinvestment, direct marketing, advertising, public relations/community relations, and entertainment for the properties which generates trial and builds long term relationships with customers and strengthens the brand value.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Assesses, anticipates and reacts to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions. Conducts periodic competitive shops. - Works in conjunction with IT department to ensure appropriate resources are available to run programs.- Familiarization with all company Brand programs and systems and provides input to improve Brand direct marketing efforts.- Responsible for the overall integrity of daily operations, offers and customer database information.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
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- Oversees all activities of the restaurant operation at assigned location.- Ensures a positive guest experience.- Answers calls to the outlets and assists in ensuring guest satisfaction.- Ensures consistent, high-quality service standards are maintained in assigned outlet. - Ensures guest questions and concerns are addressed immediately either personally or by contacting the appropriate individual.- Provides adequate training and tools for Team Members so they may effectively perform necessary job duties.- Ensures all areas are kept clean and in proper condition to provide a safe working environment for Team Members.- Responsible for proper scheduling.
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ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Provides direction for Hotel/Reservations supervisory staff.- Addresses and manages complaints, grievances or concerns from team members.- Responsible for supervising and managing staff for the Front Desk and Reservations. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for management of daily arrivals and departures in reservation system.- Answers inquiries pertaining to hotel policies and services and resolve occupants’ complaints while supporting all customer service programs.- Responsible for posting charges, and settling of folios for individuals and groups, if applicable.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters. SUPERVISORY RESPONSIBILITIES:This job has supervisory responsibilities. - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling). AUTHORITY TO ISSUE COMPS: Yes ACCESS TO GAMING AREA REQUIRED: Yes
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- Perform the operational duties assigned by Executive Steward & Assist Exec Steward- Ability to trouble-shoot, and train others, when necessary, on MMS equipment - Maintain working knowledge of kitchen equipment and procedures - Perform all team members job functions when necessary - Ensure all daily scheduled banquet functions have required utensils, china, glass as designated by assigned Banquet Event Order - Participate in creating Food & Beverage Department policies and procedures with the ability to communicate, coach & counsel team members, when necessary - Educate, train, and manage Food & Beverage team members to follow policies and standards. Develop highly skilled successful team members, set realistic and measurable service standards - Visual inspection of environment to ensure all F&B departments comply to Health Department Standards - Will be ServSafe certified to ensure safe and sanitary standards are met - Report any and all unusual activity to the Food & Beverage Manager
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