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- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company and Marketing Department standards, policies and procedures- Establishes productive, professional relationships with key personnel in assigned customer accounts- Generates marketing strategies for assigned customers and assists with campaign production and execution- Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts- Works with customers and in-house design team to redesign gaming areas to have a custom theme and brand- Promotes new gaming area and brand accordingly- Cold calls on potential new locations. Schedules face to face meetings to close deals and add customers to route of locations- Achieves assigned revenue quotas in designated key accounts- Meets assigned expectations for profitability- Achieves key customer objectives defined by company management- Completes key customer account plans that meet company standards- Completes required training and development objectives within the assigned time frame- Closely coordinates company executive involvement with customer management- Projects a positive image of the company and the management team at all times- Ability to collaborate and work within a team-oriented environment- Handle client concerns and objections in a fashion that improves client rapport and generates positive results.- Possess persuasive communication skills both written and verbal.- Remain in control of all sales situations, displaying firmness and precision in decision-making- Is forward thinking, plans appropriately and meets all deadlines- Ability to accurately prioritize, organize and complete multiple tasks- All other duties and/or responsibilities as assigned
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The following and other duties may be assigned as necessary: - Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Records monthly intercompany entries. - Records recurring standard monthly journal entries.- Records cash transfer/wire journal entries.- Compiles monthly corporate entity trial balance binders.- Assists in preparation of supporting schedules for SEC filings.- Backup to Accounts Payable and Payroll.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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- Performs accounts payable functions such as checking and processing invoices- Researching discrepancies and unpaid invoices- Assist with processing bi-weekly payroll- Maintain documentation and files- Respond to employee and vendor inquiries- Posting payments- Assist with month-end closing- The person in this role has no supervisory responsibilities; however, in the absence of a supervisor, they may be asked to
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SUMMARYThe Leadership Excellence at Penn (LEAP) Associate is a development role for college graduates who deliver world class experiences for our guests. This role completes an 18 month program to mold them as a Penn leader of tomorrow and continues our company’s success well into the future. This role participates in hands-on-training, receives mentor guidance, and on-the-job experiences. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Participates in entire 18 month program at respective property. - Spends 6 months of the program working in CORE rotations, which include, but not limited to, Human Resources, Finance, Operations, and Compliance at respective property. - Spends 12 months of the program in Accounting/Finance and performs job duties relevant to the specific department’s role assignment. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Performs job duties relevant to rotations which include, but are not limited to, front of house and back of house functions, to include hotel, gourmet, and casual dining outlets as applicable. - Adheres to rotation schedule as assigned by mentor/property. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters
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The following and other duties may be assigned as necessary:- Managing the staff of the Accounts Receivable department. - Processes hotel credit for group business.- Posts rent for vendors. - Collects payment, reviews the aging, reconciles daily hotel receivables and reviews group master billings.- Develops and documents processes and procedures and ensures compliance with necessary controls. - Provides training to new and existing staff as needed.- Maintains organized set of detailed records and files to document financial transactions.- Works closely with department managers to ensure they have a thorough understanding of their expenses and general accounting procedures.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Answer incoming reservation calls and input reservations.- Complete reservation forms, input cancellations, reservations and modifications.- Search for missing reservations.- Assist with input of rooming lists, as needed.- Enter white slip reservations.- Process various reports.- Answer incoming calls and direct to proper extension/room.- Page guests and patrons of the hotel for phone calls and other messages.- Take messages for administrative offices and guest rooms, and make sure messages are given to proper party.- Contact hotel administrative team members by beeper system or cellular phone.- Call or radio engineering department for service calls.- Restrict and unrestrict guest room phone lines.- Refer guests to available hotels in the area when the hotel is sold out.- Operate hotel computer to access information for guests.- Be able to execute emergency procedures of the hotel.- Assist in keeping the Call Center/PBX department neat and all equipment in working order.- Input comment cards and scratch tickets into computer.- Inform Manager and/or Supervisor of any problems that may occur and ensure guest problems/complaints are resolved in a prompt, courteous and efficient manner.- Must perform courteous and friendly service to all staff and guests and be able to speak in a pleasant, quiet and understandable tone of voice.- Perform related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Responsible for sign-in and sign-out of individual bank.- Check guests in upon arrival.- Collect proper cash and/or credit card.- Post room charges, paid outs and corrections.- Check guests out upon departure.- Balance posting at the end of the shift.- Prepare a correct and complete cash turn-in sheet. - Maintain informational records as assigned for marketing.- Prepare reports as requested.- Must provide courteous and friendly service to all staff and guests.- Perform related duties as requested.
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- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides live call of races indicating name of horse, driver, lengths behind and any other descriptors for benefit of general public and simulcast audience of Hollywood Gaming at Dayton Raceway races- Provides general announcements to public- Conveys pertinent information such as scratches, changes and any other updates of racing information as directed by Mutuel department or judges- Provides explanations of infractions occurring on racetrack and resultant disqualifications- Provides pre-race commentary on horses and participants in races- Coordinate with audio-visual department in developing content for nightly simulcast presentation- Acts a host for racing related media or promotional events before, during or after races- Must be available to work for any racing or qualifying hours- Must be able to produce a morning line.
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This position will be responsible for enhancing the growth of gaming revenues through the development of our Asian customer base, maintaining relationship with valued Asian guests, and marketing our gaming product to potential high-limit Asian guests.- Identify, build relationships with, and provide excellent guest service to drive revenue within the existing Asian database.- Drive incremental revenue by identify, develop personal relationships, and provide excellent customer service to new and first time Asian guests.- Develop relationships with key influencers in the Asian and Asian American community by attending various events, including but not limited to: golfing events; trade shows; store openings and dinner parties.- Assist in the planning and execution of all Asian Marketing events, gaming and non-gaming.- Provide additional support to hosted database via phone/floor coverage- Administrative duties, including but not limited to event telemarketing, hotel reservation origination, comp issuance, et- Adhere to departmental quality standards- Maintain compliance with the Gaming Board Rules, Standards and the company's System of Internal Controls and Sarbanes-Oxley requirements- Work within the guidelines established by the company- Other duties as assigned
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- Assists with managing the Banquet Staff.- Checks on property events, staffing, reviews changes and late adds. - Supervises Banquet event operations.- Checks rooms for proper set up and client needs.- Interacts with the clients and accurately communicates,requests with hotel support staff. - Communicates with Conference Services Manager, Banquet Manager, Chefs and staff. - Delegates responsibilities to Team Members and ensures tasks are completed accurately, in a timely manner and to Tropicana standards. - Manages group consumption, meeting postings and banquet checks from Delphi - Closes checks in InfoGenesis and prepares daily gratuities for staff - Manages Staff hours in Kronos. - Performs all duties deemed necessary for the success of the department.- Maintains a Banquet par inventory.- Assists the Banquet Manager with administrative and operational support.
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- Oversees all activities of the restaurant operation at assigned location.- Ensures a positive guest experience.- Answers calls to the outlets and assists in ensuring guest satisfaction.- Ensures consistent, high-quality service standards are maintained in assigned outlet. - Ensures guest questions and concerns are addressed immediately either personally or by contacting the appropriate individual.- Provides adequate training and tools for Team Members so they may effectively perform necessary job duties.- Ensures all areas are kept clean and in proper condition to provide a safe working environment for Team Members.- Responsible for proper scheduling.
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- Oversees all activities of the restaurant operation at assigned location.- Ensures a positive guest experience.- Answers calls to the outlets and assists in ensuring guest satisfaction.- Ensures consistent, high-quality service standards are maintained in assigned outlet. - Ensures guest questions and concerns are addressed immediately either personally or by contacting the appropriate individual.- Provides adequate training and tools for Team Members so they may effectively perform necessary job duties.- Ensures all areas are kept clean and in proper condition to provide a safe working environment for Team Members.- Responsible for proper scheduling.
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Our ideal candidate is experienced with assisting with the management of a group of 5-20 individuals and capable of creating a positive working environment. A candidate that is able to communicate well with senior management and licensing regulators. This position is responsible for assisting in all operational processes as well as developing new business. The Assistant Route Manager will be expected to analyze information and set goals to improve business (revenue). Applicants with a current Terminal Handler License will receive first consideration. Our company offers assistance with the application process for new employees who are not currently licensed through the Illinois Gaming Board. Daily Operational Processes Include (but not limited to):- Monitoring revenue performance- Completing route documentation- Submitting Cash Order requests- Managing route team- Submit Payroll for all Route employees- Coordinating repairs- Responsible for serviceability of all company vehicles and equipment- Coordinating techs to be present for appointments with IGB
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- Must enforce the West Virginia Racing Commission Rules of Racing while on the racetrack, writing reports of all violations that take place while on duty.- Ensures starting car vehicle is in proper working order prior to each race. Car and mechanical gate systems must have regular proper servicing and maintenance.- Once on racetrack with horses ensures proper parading of horses leading up to start of race.- Ensures all horses are aligned in the proper starting position leading up to start of race. Must control direction of gate vehicle in order to have a fair and safe start for all participants.- Will assist Starter in reporting any infractions occurring during race to judges.- Assists horse ambulance workers to remove injured horse from track.- Must be available to work for any training, schooling, racing or qualifying hours.
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- Responsible for loading race horses in the starting gate before post time and serve as back up the Head Starter by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. - Serves as a right hand for the Head Starter.- Maintain a log of all horses that come to the gate during training hours.- Log how the horse is handled while being loaded in the starting gate. This is called putting "Marks" on the horse.- The Starter is assigned a horse to handle. They must load the horse to the best of their ability with the information given. - Report any problems with the horses or the gate to the Head Starter.- Handle race horses and load into the starting gate.- Maintenance of the starting gate. Such as, washing to keep clean.- Inspect batteries for any problems.- Set numbers on top of the starting gate, making sure that the number on the stall matches the number assigned to the horse being loaded into the gate.- Morning work consist of schooling horses or breaking these horses from the gate. Once a new horse is ready the Asst. Starter sends them to the Head Starter for an application for an OK card.- Have the trainer bring the horse to the gate in the mornings, continually, until the Head Starter feels the horse has overcome the problem and is taken off the Head Starter's list.- Also, working with horses that have some problems while trying to load them into the gate.- Must carry out all duties assigned to him by the Head Starter.
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- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Interprets/ enforces the Ohio State Racing Commission administrative rules- Makes Decisions to insure the integrity of Pari-mutuel racing/wagering- Along with the Presiding Judge has authority over all horses and all persons, licensed, on association grounds during a race meeting as to all matters related to racing- Along with the Presiding Judge reviews alleged racing violations; issues rulings after hearing testimony and may levy fines/suspensions and/or make recommendations to the Ohio State Racing Commission for further action- Advises track management. Law enforcement officers, licensees, owners, trainers and the general public on the Ohio Code and administrative rules and resolves regulatory disputes; notifies track management of potential compliance issues with proposed changes in internal procedures- Observes the running of live races and replays to ensure there was no interference during the running of the race. Along with the Presiding Judge may disqualify a horse and change the order of finish if warranted; ensures lock of each race and declares every race official- Monitors patterns of wagering for any irregularities.- Performs related work as required
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- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide veterinary advice to the Judges on the health, welfare and fitness of race horses- Shall be in attendance during all racing hours- Shall be in attendance at scratch time to verify vet scratches and make reports to the racing officials as promptly as possible- Making pre race assessments in the paddock before each race and post-race assessments of the horses, providing advice to the judges- Provide emergency care to horses on track and if required euthanize- Maintaining loss of incidents, injuries report- Other duties as needed
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- Provide assistance to the State Veterinarian- Responsible for taking urine and blood samples from horses designated by the stewards or commission- Responsible for accurately maintaining records- Responsible for keeping Test Barn and shedrow clean and orderly between races- Other duties as assigned by State Veterinarian
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- Follow recipes and/or product directions for preparing, seasoning, cooking, tasting, carving and serving food items which may include sandwiches, meats, vegetables, desserts and other food and beverage products.- Clean and sanitize work stations and equipment.- Perform job duties in a safe manner; report any potential safety hazards to management staff.- Stocking of all products, as needed, during shift and at end of shift.- Operate cash register: take money from customers and count back appropriate change. Count and balance money and comps against receipts in register before and after each shift.- Prepare and serve varied menu items of the restaurant. - Assure that tables are bussed and maintain dining area by returning tables and chairs to proper locations, as needed.- Maintain Celebrity Grill storage areas in walk-in unit and dry storage area.- Assure that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed. Monitor disposal of garbage and cardboard to respective dumpster at dock.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
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- Follow recipes and/or product directions for preparing, seasoning, cooking, tasting, carving and serving food items which may include sandwiches, meats, vegetables, desserts and other food and beverage products.- Clean and sanitize work stations and equipment.- Perform job duties in a safe manner; report any potential safety hazards to management staff.- Stocking of all products, as needed, during shift and at end of shift.- Operate cash register: take money from customers and count back appropriate change. Count and balance money and comps against receipts in register before and after each shift.- Prepare and serve varied menu items of the restaurant. - Assure that tables are bussed and maintain dining area by returning tables and chairs to proper locations, as needed.- Maintain Celebrity Grill storage areas in walk-in unit and dry storage area.- Assure that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed. Monitor disposal of garbage and cardboard to respective dumpster at dock.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.