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- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company and Marketing Department standards, policies and procedures- Establishes productive, professional relationships with key personnel in assigned customer accounts- Generates marketing strategies for assigned customers and assists with campaign production and execution- Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts- Works with customers and in-house design team to redesign gaming areas to have a custom theme and brand- Promotes new gaming area and brand accordingly- Cold calls on potential new locations. Schedules face to face meetings to close deals and add customers to route of locations- Achieves assigned revenue quotas in designated key accounts- Meets assigned expectations for profitability- Achieves key customer objectives defined by company management- Completes key customer account plans that meet company standards- Completes required training and development objectives within the assigned time frame- Closely coordinates company executive involvement with customer management- Projects a positive image of the company and the management team at all times- Ability to collaborate and work within a team-oriented environment- Handle client concerns and objections in a fashion that improves client rapport and generates positive results.- Possess persuasive communication skills both written and verbal.- Remain in control of all sales situations, displaying firmness and precision in decision-making- Is forward thinking, plans appropriately and meets all deadlines- Ability to accurately prioritize, organize and complete multiple tasks- All other duties and/or responsibilities as assigned
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The following and other duties may be assigned as necessary: - Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Records monthly intercompany entries. - Records recurring standard monthly journal entries.- Records cash transfer/wire journal entries.- Compiles monthly corporate entity trial balance binders.- Assists in preparation of supporting schedules for SEC filings.- Backup to Accounts Payable and Payroll.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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- Participates in entire 18 month program at respective property. - Spends 6 months of the program working in CORE rotations, which include, but not limited to, Human Resources, Finance, Operations, and Compliance at respective property. - Spends 12 months of the program in Finance and performs job duties relevant to the specific department’s role assignment. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Performs job duties relevant to rotations which include, but are not limited to, front of house and back of house functions, to include hotel, gourmet, and casual dining outlets as applicable. - Adheres to rotation schedule as assigned by mentor/property. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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- Coding vendor invoices- Matching purchase orders, receiving reports and invoice- Accounts Payable data entry- Processing and distributing payments- Print 1099 forms at year end- Maintain complete A/P vendor files- Resolve vendor invoice problems- Identify and report PS use tax on items purchased Prepare A/P accrual for month end closing- Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages- Assist in preparation of month-end account reconciliations- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Satisfy customer inquiries both internal and external- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs- Provide general administrative and clerical support including mailing, scanning, faxing and copying to management- Maintain office supplies for departments- Additional accounting/administration functions may be required as need arises.
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SUMMARYThe Accounts Payable Manager manages the efficient daily running of the Accounts Payable department. Under the Leadership of the Director, the Accounts Payable Manager establishes meaningful KPI’s, improves processes, ensures controls for Vendor Master, makes timely and accurate payment of invoices, and performs 1099 reporting and tax related responsibilities. This role also is responsible for fostering and maintaining a positive work environment by emphasizing the importance of teamwork and by providing encouragement and regular positive feedback. RESPONSIBILITIESThe following and other duties may be assigned as necessary for the entire enterprise:- Responsible for supervising and managing staff in the Accounts Payable department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving internal customer satisfaction.- Responsible for assisting in the company’s annual budget process and provides recommendations; ensuring compliance to company budget initiatives; reporting budget concerns to Director. - Manages AP disbursements, 1099 and tax related matters for multiple US entities, utilizing staff to ensure all deadlines are met.- Develops and maintains department KPI’s to accurately assess performance and used data to inform management decisions / areas of focus.- Partners with Treasury and Sourcing to support cashflow management.- Identifies and resolves the source of issues in an effective manner.- Develops, implements and maintains systems and policies and procedures. Ensures adherence to company, legal and regulatory guidelines.- Manages monthly closing of financial records and posting of month end information; ensures accuracy of financial statements.- Responds professionally, timely and accurately to inquiries.- Continually reviews control framework and addresses potential gaps / risks by updating controls as needed.- Perform special projects as needed- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
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Responsibilities include: - Answers incoming calls for internal and external guests who have billing problems.- Researches problems using LMS property management system.- Resolves issues and ensures resolution.- Maintains strong communication with operating departments as they affect accounts receivable matters.- Maintains outstanding customer service with hotel customers when handling discrepancies.- Processes invoices and resolves billing disputes.- Supervises and trains entry level clerks.- Performs other job related duties as requested.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Performs facial, skin and body care services in a safe and professional manner while utilizing various techniques. Performs facials, waxing, and microdermabrasion treatments.- Advises guests about individual skin care needs and other spa and skin services available. Explains products and reasons for prescribed treatment to guests.- Maintains inventory of all skin care products.- Increases spa revenue through the sale of spa related skin care and body products.- Properly maintains all facial room equipment and supplies.- Maintains familiarity of all personal services and any revisions in the skin care products or procedures.- Assists in other areas of the spa when not scheduled for an appointment.- Maintains familiarity with all spa and resort activities, services and products.- Follow all prescribed safety procedures; immediately notifies security and supervisor of accidents and potential safety hazards. - Follow all department guidelines in regards to procedures, treatment protocol and sexual misconduct policy to ensure the highest standards of professionalism and guest satisfaction.- Must provide courteous and friendly service to all guests and staff.- Perform related work as requested.- Follow handbook guidelines in regards to proper usage of all spa equipment.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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- Maintains, repairs and installation of wall covering, flooring, painting, woodwork and drywall- Conduct projects such as office build outs, room renovation, Etc.- Upkeep of property decorations and cosmetics- Ensure the upkeep of all Aesthetic areas.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Answer incoming reservation calls and input reservations.- Complete reservation forms, input cancellations, reservations and modifications.- Search for missing reservations.- Assist with input of rooming lists, as needed.- Enter white slip reservations.- Process various reports.- Answer incoming calls and direct to proper extension/room.- Page guests and patrons of the hotel for phone calls and other messages.- Take messages for administrative offices and guest rooms, and make sure messages are given to proper party.- Contact hotel administrative team members by beeper system or cellular phone.- Call or radio engineering department for service calls.- Restrict and unrestrict guest room phone lines.- Refer guests to available hotels in the area when the hotel is sold out.- Operate hotel computer to access information for guests.- Be able to execute emergency procedures of the hotel.- Assist in keeping the Call Center/PBX department neat and all equipment in working order.- Input comment cards and scratch tickets into computer.- Inform Manager and/or Supervisor of any problems that may occur and ensure guest problems/complaints are resolved in a prompt, courteous and efficient manner.- Must perform courteous and friendly service to all staff and guests and be able to speak in a pleasant, quiet and understandable tone of voice.- Perform related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Answer incoming reservation calls and input reservations.- Complete reservation forms, input cancellations, reservations and modifications.- Search for missing reservations.- Assist with input of rooming lists, as needed.- Enter white slip reservations.- Process various reports.- Answer incoming calls and direct to proper extension/room.- Page guests and patrons of the hotel for phone calls and other messages.- Take messages for administrative offices and guest rooms, and make sure messages are given to proper party.- Contact hotel administrative team members by beeper system or cellular phone.- Call or radio engineering department for service calls.- Restrict and unrestrict guest room phone lines.- Refer guests to available hotels in the area when the hotel is sold out.- Operate hotel computer to access information for guests.- Be able to execute emergency procedures of the hotel.- Assist in keeping the Call Center/PBX department neat and all equipment in working order.- Input comment cards and scratch tickets into computer.- Inform Manager and/or Supervisor of any problems that may occur and ensure guest problems/complaints are resolved in a prompt, courteous and efficient manner.- Must perform courteous and friendly service to all staff and guests and be able to speak in a pleasant, quiet and understandable tone of voice.- Perform related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Responsible for sign-in and sign-out of individual bank.- Check guests in upon arrival.- Collect proper cash and/or credit card.- Post room charges, paid outs and corrections.- Check guests out upon departure.- Balance posting at the end of the shift.- Prepare a correct and complete cash turn-in sheet. - Maintain informational records as assigned for marketing.- Prepare reports as requested.- Must provide courteous and friendly service to all staff and guests.- Perform related duties as requested.
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The following and other duties may be assigned as necessary:- Supervises and manages staff who are responsible for the Accounting function including, but not limited to, General Ledger, balance sheet reconciliations, fixed asset activity, accounts receivable etc. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Review daily/weekly/monthly journal entries prepared by GL accountants.- Review and distribute the daily flash and daily management report.- Assists in the month-end General Ledger close process to ensure financial statements are accurate and thorough.- Ensures an accurate and timely monthly, quarterly and year end close.- Ensures the timely reporting of all monthly financial information.- Completes timely and accurate Balance Sheet reconciliations on a monthly basis.- Produces monthly, quarterly and annual financial statements and ad hoc financial reports.- Provides training to general ledger staff as needed.- Supports Director/Manager with special projects and workflow process improvements.- Maintains organized set of detailed records and files to document financial transactions.- Works closely with department managers to ensure they have a thorough understanding of their expenses and general accounting procedures.- Assists in the management of capital expenditures for small and large scale projects.- Compiles composite reports from individual reports of subordinates required by management or government agencies.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Maintains strict confidentiality in all departmental and company matters.
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- Oversees all activities of the restaurant operation at assigned location.- Ensures a positive guest experience.- Answers calls to the outlets and assists in ensuring guest satisfaction.- Ensures consistent, high-quality service standards are maintained in assigned outlet. - Ensures guest questions and concerns are addressed immediately either personally or by contacting the appropriate individual.- Provides adequate training and tools for Team Members so they may effectively perform necessary job duties.- Ensures all areas are kept clean and in proper condition to provide a safe working environment for Team Members.- Responsible for proper scheduling.
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- Must enforce the West Virginia Racing Commission Rules of Racing while on the racetrack, writing reports of all violations that take place while on duty.- Ensures starting car vehicle is in proper working order prior to each race. Car and mechanical gate systems must have regular proper servicing and maintenance.- Once on racetrack with horses ensures proper parading of horses leading up to start of race.- Ensures all horses are aligned in the proper starting position leading up to start of race. Must control direction of gate vehicle in order to have a fair and safe start for all participants.- Will assist Starter in reporting any infractions occurring during race to judges.- Assists horse ambulance workers to remove injured horse from track.- Must be available to work for any training, schooling, racing or qualifying hours.
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Load and handle horses in the starting gate during the races.- Work in the mornings schooling unruly horses.- Teaching young horses the ways of the starting gate.- Assist the state veterinarian with injured horses and assist track maintenance by loading injured horses on the horse ambulance.- Assist EMT crew with injured riders.- May be called to the paddock to assist with unruly or injured horses.- Responsible for maintaining the gate.- Responsible for setting of the gate.Position is Seasonal from September through December
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- Loading race horses in the starting gate before post time- Schooling horses in the morning- Setting the gate for each race, ensuring numbers on gate.- Follow proper procedures for getting gate on and off track each race- Making equipment changes if needed- Assist jockeys while handling individual horses in gate- Report any maintenance or safety issue with the starting gate to the head starter- Performs head starter functions if necessary- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
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- Provide assistance to the State Veterinarian- Responsible for taking urine and blood samples from horses designated by the stewards or commission- Responsible for accurately maintaining records- Responsible for keeping Test Barn and shedrow clean and orderly between races- Other duties as assigned by State Veterinarian
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds by changing bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning of bathroom including but not limited to toilet, walls/windows doors, mirrors, shower/tub, floors. Vacuuming of rooms- Able to release rooms as guest ready- Able to push, pull, lift 10 lbs. frequently, and up to 20 lbs. occasionally- Able to bend and stretch 95% of the working day- Able to stand for extended periods of time- Able to read MSDS , CHIP labels- Able to use proper personal protection equipment when needed- Able to communicate with hotel guests and team members both verbally and written- Able to understand directions given by management The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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SUMMARYThe AV Technician uses equipment and applications related to video and audio. The AV Technician Works with departments including but not limited to Marketing, Human Resources, and IT to assist with employee functions, public and/or private events, and day-to-day audio visual operations. This position will be responsible for the maintaining, upgrading and operating the casino AV systems. These functions will include, but are not limited to, installation, configuration, troubleshooting, repair and design of the existing and new AV systems. In Addition the AV Technician will be setting up pro audio equipment and lighting for live bands, sound and video file conversion and managing content delivery for other departments through the AV system. ESSENTIAL DUTIES AND RESPONSIBILITIES - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and employees.- Performs and schedules repair, maintenance and installation of audio visual/sound equipment to ensure continuous operations.- Provides direct AV support for marketing and promotions as needed.- Performs audio, video, and graphic program editing with software that includes, but not limited to, Pro Tools, Davinci and Avid.- Candidate should have a strong knowledge of audio and video encoding formats and be able to utilize software to render and convert audio and video into formats that are acceptable to the property systems.- Maintain and have a working knowledge of Satellite, cable, and video over Cat5e/6 distribution systems.- Maintain records of maintenance, repair and distribution of equipment.- Occasionally mounts permanent audiovisual equipment such as projection screens, flat screen monitors, speakers, and projectors.- Sets up and operates sound equipment for live entertainment. Is proficient with digital and analog mixing consoles, Microphones (wired & wireless), Stage Monitors, and Backline Equipment.- Must be proficient with the operation of Crestron, Mondo and Bi-Amp audio/video systems and have a working knowledge of how to balance and configure a multi-zone AV environment.- Must have a working knowledge of IP based content management and distribution systems, AdTec and Magenta units.- Ensures that behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management and staff. - Performs all job duties in a safe and responsible manner.Other duties as assigned
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- Provide for a secure work environment for all personnel in the Stable Area- Constantly be alert for any safety concerns that may jeopardize the well being of any persons or animals on the property- Protect against any potential loss or damage- Requires vigilant observation, accurate reporting, adherence to all policy directives- Maintain a conspicuous presence at controlled entry points and during routine patrols- Required to manually monitor all activity in assigned area of responsibility, as well as the immediate surroundings- Responsible for the reporting of incidents that are suspicious in nature- Assignment to the Backside will perform regular safety patrols throughout the entire Stable Area each shift and note any unusual incidents or hazards encountered and the actions taken to address or correct each incident- Utilize the Security Vehicle and provide detailed foot patrol in an effort to ensure compliance with all Stable Area Rules, as well as to maintain a highly visible presence- Security Officers will be carefully selected for positions of trust and responsibility in our Company; in addition, selection for duty in the Stable Area requires a commitment to working in an environment that may expose the Officer to extremes in weather as well as exposure to persons from various backgrounds and locations who may not be at all familiar with our policies or procedures.- Officers are expected to work well under pressure and with little direct supervision, and to maintain a friendly, professional demeanor at all times.- All Officers, during the course of their Stable Area Barn Walks, will be constantly alert for any condition that presents a safety hazard to persons or horses on property, or otherwise impedes the safe operation of all fire suppression systems available as well as the routine conduct of daily business operation.- Any safety concerns discovered will be immediately abated using any means necessary. Officers will correct any condition they themselves can address; if the condition exists in a barn and a Trainer is responsible, the Trainer will be instructed to correct the condition immediately.- Issues or conditions that are the responsibility of HGMV will be brought to the attention of the Facilities department or any other contracted service provider as appropriate to address serious physical issues. All such incidents will be documented by the responding Officer – routine (non-emergency) incidents will be recorded on the Daily Activity Log, while more serious incidents will be documented in the form of an Incident Report.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.