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The LEAP Associate Internship program at Penn National Gaming is a career development program designed for college students working towards their degree. This 12 week, paid internship will allow participants to gain practical, hands-on work experience and develop career potential in the Gaming and Hospitality industry. During this time, students will be exposed to a number of real-life work experiences, which will include:- Completing projects related to key business priorities at home property.- Completing rotations throughout property for all functional areas within jurisdicrional approval.- Participating in company-wide training programs and attending key team meetings- Providing support to functional leaders- Building relationships with department leaders, executive team, supervisors, and team members- Developing and presenting a final project.
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The LEAP Associate Internship program at Penn National Gaming is a career development program designed for college students working towards their degree. This 12 week, paid internship will allow participants to gain practical, hands-on work experience and develop career potential in the Gaming and Hospitality industry. During this time, students will be exposed to a number of real-life work experiences, which will include:- Completing projects related to key business priorities at home property.- Completing rotations throughout property for all functional areas within jurisdicrional approval.- Participating in company-wide training programs and attending key team meetings- Providing support to functional leaders- Building relationships with department leaders, executive team, supervisors, and team members- Developing and presenting a final project.
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The LEAP Associate Internship program at Penn National Gaming is a career development program designed for college students working towards their degree. This 12 week, paid internship will allow participants to gain practical, hands-on work experience and develop career potential in the Gaming and Hospitality industry. During this time, students will be exposed to a number of real-life work experiences, which will include:- Completing projects related to key business priorities at home property.- Completing rotations throughout property for all functional areas within jurisdicrional approval.- Participating in company-wide training programs and attending key team meetings- Providing support to functional leaders- Building relationships with department leaders, executive team, supervisors, and team members- Developing and presenting a final project.
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The LEAP Associate Internship program at Penn National Gaming is a career development program designed for college students working towards their degree. This 12 week, paid internship will allow participants to gain practical, hands-on work experience and develop career potential in the Gaming and Hospitality industry. During this time, students will be exposed to a number of real-life work experiences, which will include:- Completing projects related to key business priorities at home property.- Completing rotations throughout property for all functional areas within jurisdicrional approval.- Participating in company-wide training programs and attending key team meetings.- Providing support to functional leaders.- Building relationships with department leaders, executive team, supervisors, and team members.- Developing and presenting a final project.
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The LEAP Associate Internship program at Penn National Gaming is a career development program designed for college students working towards their degree. This 12 week, paid internship will allow participants to gain practical, hands-on work experience and develop career potential in the Gaming and Hospitality industry. During this time, students will be exposed to a number of real-life work experiences, which will include:- Completing projects related to key business priorities at home property.- Completing rotations throughout property for all functional areas within jurisdicrional approval.- Participating in company-wide training programs and attending key team meetings- Providing support to functional leaders- Building relationships with department leaders, executive team, supervisors, and team members- Developing and presenting a final project.
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- Provides administrative support and performs general duties- Prepares and types correspondence, reports, forms, charts and graphs- Ensures competency of work from the standpoint of grammar, composition, and format- Assists with departmental files and records as requiredPlaces, accepts and screens telephone calls and refers calls to others, as appropriate- Receives, opens and distributes incoming mail and documents- Must be able to operate fax machines and photocopiers- Must have the ability to operate a postage meter and ensure correct postage and date is stamped on letters and packages- Ensures all outgoing packages meet courier service pick up schedules and distributes all departmental mail to supervisor and managers- Makes copies for departments as requested in a timely manner according to established quality standards- Must be knowledgeable with company practice in securing airline reservations, hotel accommodations and car rentals- Responsible for departmental purchasing, management/inventory of supplies and office equipment maintenance such as monthly meter readings- Maintains strict confidentially of all files, communications and information in the conduct of company business
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- Maintains, repairs and installation of wall covering, flooring, painting, woodwork and drywall- Conduct projects such as office build outs, room renovation, Etc.- Upkeep of property decorations and cosmetics- Ensure the upkeep of all Aesthetic areas.
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The Asian Marketing Manager position is responsible for supervising and managing members of the Asian Marketing team, developing and maintaining valuable relationships with Asian players and community leaders through marketing measures and exceptional customer service skills. The following and other duties may be assigned as necessary: - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area- Responsible for supervising and managing staff in the Player Development department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Develops and implements VIP player programs/events in the Asian Market, to create guest loyalty and return guest visits.- Assists with player coding in Salesforce and monitors team member progress.- Prepares and distributes daily and weekly reports for own department, other departments and management regarding scheduled property visits for players in the Asian Marketing segment. - Assists players in organizing hotel and restaurant reservations and other amenities in absence of Asian Marketing Hosts.- Responsible for coaching and providing necessary pathways to Asian Marketing Hosts to achieve their Salesforce goals.- Develops and implements VIP player discretionary comping guidelines.- Makes final decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Resolves VIP guest opportunities, conflicts, and complaints on behalf the Company in a fair and equitable manner.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Represents the Company for VIP player outings and events as needed. Provides professional representation on at internal and external meetings and events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Actively participates in KYC/CDD and other compliance regulations.- Enhances guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director of Player Development/ Executive Management or property GM. - Maintains strict confidentiality in all departmental and company matters.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers in the Asian Market through telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business with targeted Asian Players, introducing the benefits of and soliciting enrollment for the Marquee Rewards program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Strategically devotes time being visible and available on the casino floor to meet and greet guests during individual visits as well during special events. - Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business mainly for the Asian Market.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of internal and external customers.- Provides assistance at special events as needed.
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- Responsible for assisting with the consultation, delivery and reporting of digital and traditional campaigns and promotions for an assigned region of properties within the Company.- Coordinates with Creative Services Team, and Penn’s creative, traditional, and digital media agency partners. - Communicates business objectives, strategy, asset delivery and content approvals between internal departments and external partners for work associated with the assigned region to ensure all projects launch as planned, and new programs are meeting business objectives.- Collaborates with the property Marketing heads in assigned region as the print and digital subject matter expert.- Creates/and manages marketing job requests as needed.- Reviews and approves property submitted jobs in the system to ensure project objective requirements for internal and external production staff and tracks in Penn’s project management system. - Consults with properties on all requests from casino teams to ensure jobs are clear before they are assigned to agencies and studio team.- Participates with internal partners in developing digital and print strategies for assigned region and the Company. Manages all jobs with external agencies for the assigned region.- Reviews proofs for all higher complexity jobs within assigned region. - Assists with management website roll-outs and launches for properties within assigned region. Provides recommendations as needed.- In absence of Regional Account Manager or Account Director, leads weekly stand-up meetings in partnership with peers to organize, prioritize, and assign tasks to the Creative Services team.- Creates and distributes weekly status report to internal and external teams on the status of all jobs for each location in the region.- Collaborates and partners with Director, Creative Services team, and/or external creative/media agencies to prioritize weekly work/assign tasks via the project management system to appropriate resources they relate to SLA (service level agreements) guidelines and goals. - Collaborates with the Social Media Buyer on in-house regional social media buys, review/approve optimization recommendations, and incorporate the social analytics into a 360 campaign/promotion report.- Collaborates with the Web and Search Analyst and assigned properties within region to implement organic recommendations, review/approve paid ad word recommendations, incorporate performance metrics provided by SEO/SEM specialist into a 360 campaign/promotion report.- Collaborates with the Websites Content Editor on content strategy and hierarchy and assigned properties within the region to implement new media landing pages as needed to be incorporated on the websites.- Works directly with Penn’s external creative and media buying agencies to give direction, hand-off assets, and review/provide feedback on plans for media buys after review/approval with the Property Marketing VP’s.- Responsible for assisting in the development and distribution of a 360 digital and print report at campaign and/or promotion completion to demonstrate ROI, and include recommendations on further optimization.- Supports the property Marketing heads in designated region during quarterly and yearly planning processes by sharing reports and making optimization or strategic change recommendations backed by analytics from prior 360 performance reports.- Assists Regional Account Managers as needed. - Tracks and manages digital and traditional marketing spend among all traditional and digital channels.- Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director.
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- Responsible for assisting with the consultation, delivery and reporting of digital and traditional campaigns and promotions for an assigned region of properties within the Company.- Coordinates with Creative Services Team, and Penn’s creative, traditional, and digital media agency partners. - Communicates business objectives, strategy, asset delivery and content approvals between internal departments and external partners for work associated with the assigned region to ensure all projects launch as planned, and new programs are meeting business objectives.- Collaborates with the property Marketing heads in assigned region as the print and digital subject matter expert.- Creates/and manages marketing job requests as needed.- Reviews and approves property submitted jobs in the system to ensure project objective requirements for internal and external production staff and tracks in Penn’s project management system. - Consults with properties on all requests from casino teams to ensure jobs are clear before they are assigned to agencies and studio team.- Participates with internal partners in developing digital and print strategies for assigned region and the Company. Manages all jobs with external agencies for the assigned region.- Reviews proofs for all higher complexity jobs within assigned region. - Assists with management website roll-outs and launches for properties within assigned region. Provides recommendations as needed.- In absence of Regional Account Manager or Account Director, leads weekly stand-up meetings in partnership with peers to organize, prioritize, and assign tasks to the Creative Services team.- Creates and distributes weekly status report to internal and external teams on the status of all jobs for each location in the region.- Collaborates and partners with Director, Creative Services team, and/or external creative/media agencies to prioritize weekly work/assign tasks via the project management system to appropriate resources they relate to SLA (service level agreements) guidelines and goals. - Collaborates with the Social Media Buyer on in-house regional social media buys, review/approve optimization recommendations, and incorporate the social analytics into a 360 campaign/promotion report.- Collaborates with the Web and Search Analyst and assigned properties within region to implement organic recommendations, review/approve paid ad word recommendations, incorporate performance metrics provided by SEO/SEM specialist into a 360 campaign/promotion report.- Collaborates with the Websites Content Editor on content strategy and hierarchy and assigned properties within the region to implement new media landing pages as needed to be incorporated on the websites.- Works directly with Penn’s external creative and media buying agencies to give direction, hand-off assets, and review/provide feedback on plans for media buys after review/approval with the Property Marketing VP’s.- Responsible for assisting in the development and distribution of a 360 digital and print report at campaign and/or promotion completion to demonstrate ROI, and include recommendations on further optimization.- Supports the property Marketing heads in designated region during quarterly and yearly planning processes by sharing reports and making optimization or strategic change recommendations backed by analytics from prior 360 performance reports.- Assists Regional Account Managers as needed. - Tracks and manages digital and traditional marketing spend among all traditional and digital channels.- Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director.
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- Responsible for assisting with the consultation, delivery and reporting of digital and traditional campaigns and promotions for an assigned region of properties within the Company.- Coordinates with Creative Services Team, and Penn’s creative, traditional, and digital media agency partners. - Communicates business objectives, strategy, asset delivery and content approvals between internal departments and external partners for work associated with the assigned region to ensure all projects launch as planned, and new programs are meeting business objectives.- Collaborates with the property Marketing heads in assigned region as the print and digital subject matter expert.- Creates/and manages marketing job requests as needed.- Reviews and approves property submitted jobs in the system to ensure project objective requirements for internal and external production staff and tracks in Penn’s project management system. - Consults with properties on all requests from casino teams to ensure jobs are clear before they are assigned to agencies and studio team.- Participates with internal partners in developing digital and print strategies for assigned region and the Company. Manages all jobs with external agencies for the assigned region.- Reviews proofs for all higher complexity jobs within assigned region. - Assists with management website roll-outs and launches for properties within assigned region. Provides recommendations as needed.- In absence of Regional Account Manager or Account Director, leads weekly stand-up meetings in partnership with peers to organize, prioritize, and assign tasks to the Creative Services team.- Creates and distributes weekly status report to internal and external teams on the status of all jobs for each location in the region.- Collaborates and partners with Director, Creative Services team, and/or external creative/media agencies to prioritize weekly work/assign tasks via the project management system to appropriate resources they relate to SLA (service level agreements) guidelines and goals. - Collaborates with the Social Media Buyer on in-house regional social media buys, review/approve optimization recommendations, and incorporate the social analytics into a 360 campaign/promotion report.- Collaborates with the Web and Search Analyst and assigned properties within region to implement organic recommendations, review/approve paid ad word recommendations, incorporate performance metrics provided by SEO/SEM specialist into a 360 campaign/promotion report.- Collaborates with the Websites Content Editor on content strategy and hierarchy and assigned properties within the region to implement new media landing pages as needed to be incorporated on the websites.- Works directly with Penn’s external creative and media buying agencies to give direction, hand-off assets, and review/provide feedback on plans for media buys after review/approval with the Property Marketing VP’s.- Responsible for assisting in the development and distribution of a 360 digital and print report at campaign and/or promotion completion to demonstrate ROI, and include recommendations on further optimization.- Supports the property Marketing heads in designated region during quarterly and yearly planning processes by sharing reports and making optimization or strategic change recommendations backed by analytics from prior 360 performance reports.- Assists Regional Account Managers as needed. - Tracks and manages digital and traditional marketing spend among all traditional and digital channels.- Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director.
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- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests- Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift- Exhibits a friendly and helpful and courteous manner when dealing with customers and fellow team members- Administers the overall activities of the front of house restaurant operations and beverage operations - Establishes and administers training programs within the assigned restaurant and lounge - Counsels, guides and instructs personnel in the proper performance of their duties- Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction- Supervises staff on shift and ensures proper staffing levels in order to provide high standards of service with minimum labor hours - Ensures that available facilities are adequate for performance of duties by assigned personnel - Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated - Monitors appearance of food served and communicates deviations from standard - Performs assigned input work in compiling annual budgets - Prepares and coordinates the periodical performance reviews of assigned personnel - Acts as a role model to other employees and always presents oneself as a credit to the company- Any and all duties as assigned by your Manager or a member of management.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Assist in Managing overall front of house restaurant operations creating a differentiated service experience and ensuring optimum restaurant performance.- Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions.- Achieve desired results through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Accountable for meeting or exceeding all sanitation requirements.- Establish and implement sequence of service to ensure consistent high quality service standards are maintained. - Assist with accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.- Responsible for planning, assigning and directing work to meet business demands to ensure optimal operations and customer satisfaction during all business hours. - Act as a role model to other employees and presents oneself as a credit to Company and encourages others to do the same.- Assist in reviewing the performance, productivity and efficiency of team members including but not limited to periodic evaluations and development of coaching techniques to motivate productivity.- Assist with developing, implementing and promoting programs to reward and recognize performance of team members.- Assist with interviewing, selecting, hiring, orientation and training.- Assist with payroll, attendance and time records. - Assist with the administration of progressive discipline, propose corrective action, and monitor post-disciplinary performance of team members.- Recommend or oppose the change in status of team members. Complete verification processes for the proper accounting of revenues, expenses and inventory.- Review and analyze departmental staffing needs and make recommendations for adjusting working schedules of team members. - Develop, enforce, review and approve changes or revisions to operating practices, procedures and standards based on business trends. - Gather information for long and short term planning to assist the leadership in budget planning.- Meet department uniform, appearance and grooming requirements.- Meet all departmental or company project and assignment requirements and deadlines.- Maintain strict confidentiality in all departmental or company matters.- Must adhere to regulatory, department and company policies. - Understand and adhere to bargaining unit agreements.- Perform other job related and compatible duties as assigned.
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- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.· May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.· Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.· Ensures enforcement of games procedures and policies as outlined in company and department manuals and inaccordance with Internal Controls. Monitors for compliance.· Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.· Responsible for the accountability of the chips, cards, dice and all other gaming equipment.· Verifies table inventories and effectively manages table limits.· Effectively handles customer concerns and requests.· Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.· Assists with the overall integrity of daily Table Games operations.· Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.· Maintains strict confidentiality in all departmental and company matters.
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- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.- Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.- Assists with the overall integrity of daily Table Games operations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities. Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to team members in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
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- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and department manuals and in- accordance with Internal Controls. Monitors for compliance.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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- Responsible for loading race horses in the starting gate before post time and serve as back up the Head Starter by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. - Serves as a right hand for the Head Starter.- Maintain a log of all horses that come to the gate during training hours.- Log how the horse is handled while being loaded in the starting gate. This is called putting "Marks" on the horse.- The Starter is assigned a horse to handle. They must load the horse to the best of their ability with the information given. - Report any problems with the horses or the gate to the Head Starter.- Handle race horses and load into the starting gate.- Maintenance of the starting gate. Such as, washing to keep clean.- Inspect batteries for any problems.- Set numbers on top of the starting gate, making sure that the number on the stall matches the number assigned to the horse being loaded into the gate.- Morning work consist of schooling horses or breaking these horses from the gate. Once a new horse is ready the Asst. Starter sends them to the Head Starter for an application for an OK card.- Have the trainer bring the horse to the gate in the mornings, continually, until the Head Starter feels the horse has overcome the problem and is taken off the Head Starter's list.- Also, working with horses that have some problems while trying to load them into the gate.- Must carry out all duties assigned to him by the Head Starter.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: · Responsible for supervising staff and the overall daily management of a designated shift in the table games department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. · Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.· May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.· Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. · Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.· Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. · Responsible for the accountability of the chips, cards, dice and all other gaming equipment.· Assists with verifications of table inventories and effectively manages table limits.· Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.· Maintains a continuous inspection of cards and dice ensuring the security of assigned table games during assigned shift.· Shares responsibility for the overall integrity of daily operations on assigned shift.· Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.· Maintains strict confidentiality in all departmental and company matters.
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- Stocking of all products, as needed, during shift and at end of shift.- Operate cash register: take money or other tenders from customers and count back appropriate change. Count money in register before and after each shift and properly record closing transactions.- Clean and sanitize working/ kitchen areas in outlets, both behind the line and in dining area.- Assures that tables are bussed and maintains dining area by returning tables and chairs to proper locations, as needed.- Assures that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed. Monitors disposal of garbage and cardboard to respective dumpster at dock.- Prepare and serve food to customers.- Serves alcoholic and non-alcoholic beverages.- Abides by laws, policies and procedures pertaining to the service and sale of alcoholic beverages.- Sells non-food merchandise and maintains display.- Provide positive communication and use Marquee Service skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
