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The LEAP Associate Internship program at Penn National Gaming is a career development program designed for college students working towards their degree. This 12 week, paid internship will allow participants to gain practical, hands-on work experience and develop career potential in the Gaming and Hospitality industry. During this time, students will be exposed to a number of real-life work experiences, which will include:- Completing projects related to key business priorities at home property.- Completing rotations throughout property for all functional areas within jurisdicrional approval.- Participating in company-wide training programs and attending key team meetings- Providing support to functional leaders- Building relationships with department leaders, executive team, supervisors, and team members- Developing and presenting a final project.
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- Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Records monthly intercompany entries.- Records recurring standard monthly journal entries.- Records cash transfer/wire journal entries.- Compiles monthly corporate entity trial balance binders.- Assists in preparation of supporting schedules for SEC filings.- Backup to Accounts Payable and Payroll.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Primarily Revenue Audit tasks. - Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Completes monthly journal entries and accruals.- Records cash transfer/wire journal entries.- Balances the accounts payable trial balance.- Verify mathematical accuracy of invoices (to include sales tax accrual when appropriate), code, and process invoices- Reconcile monthly vendor statements and address any issues- Process tax payments accurately and timely - Generates check runs and reports as requested - Prints checks in absence of Horsemen Bookkeeper- Assist with research and impromptu projects- Assist in Direct Bill- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Other duties as assigned by management
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ESSENTIAL DUTIES AND RESPONSIBILITIES The following is based on multi-property duties and responsibilities and other duties may be assigned as necessary. - Route non-PO invoices to departments with proper GL coding through DocuWare for approval.- Review and verify batches for Stratton Warren PO invoices and post to AP system.- Prepare weekly AP check run, verify all discounts are received and taken.- Reconcile vendor statements and request any missing invoices.- Assist vendors and departments with inquiries regarding issues of payment.- Close and balance accounts payable system monthly.- Assist with annual 1099 filing.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters.
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- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Coordinates Marketing Support Services to include advertising, public relations, and internal departments.- Supports the development of press releases and media correspondence in relation to Marketing programs or property advertising.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
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- Demonstrate best-in-class programming skills to develop highly innovative, high-impact, consumer-facing mobile products- Translate business requirements into scalable code- Work with an industry-leading design firm and product to create the sportsbook app and implement new features.- Squash bugs to make sure our user experience is unrivaled- Collaborate with designers, product managers, project managers, ops engineers, QA engineers and various other teams and stakeholders to solve innovative problems utilizing out-of-the-box solutions- Communicate clearly and effectively using Github, Slack, Google Docs, ZenHub, and email so that we can all stay on the same page, even when we're juggling a lot of different projects- Interact thoughtfully and professionally with everyone including non-technical colleagues
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ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.- Announce all Standardbred races at The Meadows Racetrack and Casino- Host and oversee television / streaming broadcast of racing at The Meadows including, but not limited to, handicapping and providing insight into each race conducted at the facility- Inform betting public and participants of all changes, corrections, judges’ decisions, and other pertinent information- Keep historical records of racing information and data, including overnight and stakes racing, drivers & trainers, winning post positions, track performance records, and claims for in-house and industry sources- Supply historical and statistical information to racing program printer- Update Meadows Racing website with statistical and historical information- Assist in publicizing racing- Promote and Represent The Meadows Racetrack and Casino at various industry events and functions as needed- Answer viewer and racing fan mail and emails- Assist in marketing racing at The Meadows including, but not limited to, commercial recordings, personal appearances, live remote broadcast, and any other function as deemed by racing management- Calculate Morning Line Odds for the racing program on a daily basis- Assist Racing Office and upper racing management with various duties as needed or requested- Responsible for scheduling and managing all co-hosts and racing analysts as needed- Ability to work in fast/slow paced environments - Responsible for training when applicable- Flexibility in hours and shifts- Any other assigned duties and responsibilities- SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities.
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- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Maintain filing systems as needed.- Solve problems concerning AP, answers inquiries, vendor statements and enforce AP policies while maintaining a positive working relationship with all departments.- Process and comparing warehouse receivers to invoices through the Stratton Warren System.- Process Invoices through the Great Plains System.- Process weekly Check Runs- Adhere to all company policies and procedures.- Meet all departmental or company project and assignment requirements and deadlines.- Adhere to all gaming laws and regulations.- Keep areas clean and free of safety hazards, debris and litter and perform all job duties in a safe and responsible manner.- Assist all team members with any and all job functions.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines.- Any job duty requested as needed to promote productivity in the efficient administration of business.- All other duties as assigned.
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This position will be responsible for enhancing the growth of gaming revenues through the development of our Asian customer base, maintaining relationships with valued Asian guests and marketing our gaming product to potential high-limit Asian guests. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide stellar customer service.- Identify and develop personal relationships with new and first time Asian guests. - Must be responsible for promoting a positive influence in the Asian community and participating in company-sponsored events.- Required to be present at off property Asian and Asian American events in the community including but not limited to: golfing events; trade shows; store openings and dinner parties.- Must be able to travel in the metro Kansas City area and also other Penn National Gaming properties throughout the United States at least once per quarter.- Responsible for the creation of Asian Marketing events, gaming and non-gaming.- Accompany guests at meals and other activities or events. - Give tours of the facility and make dinner or hotel reservations. - Properly administer and account for comps using sound discretion for the purpose of increasing gaming and generating revenue. - Plan, administer and host special events including pre-planning, organizing, setting up, ordering supplies, and other related activities while using sound discretion and appropriate use of funding available for hosted activities, for the purpose of increasing gaming and generating revenue.- Be present at all outlets especially the Casino floor or areas where guests are present in a quantity of time sufficient to provide quality service.- Analyze data as needed for determination of “high end” players.- Be available to provide various guest services such as comp of meals, taking phone reservations and arranging for accommodations.- Maintain relationships with valued guests through professional, telephone, email, direct mail and in person.- Review and manage dormant accounts. Compile data reports as needed to efficiently administer host activities. Make sound decisions regarding what segment of players should be included in hosted activities for the purpose of increasing gaming and generating revenue.- Maintain the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Address and manage complaints, grievances or concerns from team members and patrons and support quality customer service.- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Support, implement, administer and manage standards of excellence among team members.- Understand and adhere to regulatory, department and company policies and procedures.- Make determinations regarding types of materials, supplies, or tools to be used and account for financial expenditures of any such purchases.- Effectively manage departmental and company expenses including player development budgeting.- Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.- Protect and preserve assets of the company.- Understand and adhere to all bargaining unit agreements.- Meet grooming and appearance requirements, specifically appearing professional at all times.- Meet attendance guidelines.- Comply with all reasonable requests made by management.
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- Prepares good dishes with commitment to ensure that guest expectations are exceeded at every opportunity. - Kitchen Compliance and hands on approach of Clark County Health Code. - Prepares all dishes from start to finish; including preparing sauces.- Ability to perform all side work to include replenishment/restocking of workstation with supplies. - Ensures proper receiving, storage and rotation of food products. - Checks station and surroundings to ensure proper set up, storage, rotation and cleanliness. - Keeps spoilage, waste to a minimum by ordering and utilizing proper quantities and rotating products/inventory.- Ensures all equipment is in proper working order and reported if not correct to supervisor. - Performs other duties as requested.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory.- Assist Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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This position will be part of our Corporate team but will be sitting at one of our Chicago properties.- Updates websites and creates new campaign landing pages.- Executes paid social media advertising- Manages/monitors property Facebook page.- Monitors google listings, search terms, and executes website content changes.- Monitors and routes reputation management for follow through and resolution at property. - Develops and executes paid campaigns on Facebook enterprise wide for casino property Facebook media buys.- Identifies and collaborates with digital marketing teams on target audiences and segmentation for social media buys.- Implements set up, purchases and posts the creative content for the paid social buys on behalf of the entire enterprise, as requests are made. Ensures buys meet budget requirements.- Develops copy for the paid social posts.- Executes appropriate buying methodologies for all social media campaigns for all Penn casino properties. Assists with driving ROI through effective social media planning. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Conducts social media and internet research activities for Penn’s casino properties. Reports findings to Regional Digital Marketing Managers and/or Director.- Works with design team on assets for a/b testing.- Conducts proper training, demos, and feedback sessions enterprise wide in regards to social media/internet tools for on-line advertising.- Implements social media tracking pixels and provides them to team for inclusion in website tagging. - Partners with Director and properties for campaigns with social components. - Provides Facebook analytics reporting for campaigns, and optimization recommendations to Regional Digital Marketing Managers and/or Director.- Participates in a daily stand-up meeting in which daily work is requested, assigned and prioritized. - Develops and manages a paid social media content calendar, to guide internal marketing partners on the timing and cadence of campaigns. Creates time line for calendar based upon Company needs. - Communicates effectively with Digital Production Designers on needed specifications for social image and video assets. Makes recommendations for use of content to properly conduct successful social/internet campaigns. - Maintains daily assigned workflow and follows through with social media buys. - Adheres to all deadlines in accordance to content calendar and all other assignments. - Responsible for ensuring the compliance with all regulatory compliance on social media and report potential issues to management.
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This position will be part of our Corporate team but sitting at our Ameristar Vicksburg property.- Updates websites and creates new campaign landing pages.- Executes paid social media advertising- Manages/monitors property Facebook page.- Monitors google listings, search terms, and executes website content changes.- Monitors and routes reputation management for follow through and resolution at property. - Develops and executes paid campaigns on Facebook enterprise wide for casino property Facebook media buys.- Identifies and collaborates with digital marketing teams on target audiences and segmentation for social media buys.- Implements set up, purchases and posts the creative content for the paid social buys on behalf of the entire enterprise, as requests are made. Ensures buys meet budget requirements.- Develops copy for the paid social posts.- Executes appropriate buying methodologies for all social media campaigns for all Penn casino properties. Assists with driving ROI through effective social media planning. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Conducts social media and internet research activities for Penn’s casino properties. Reports findings to Regional Digital Marketing Managers and/or Director.- Works with design team on assets for a/b testing.- Conducts proper training, demos, and feedback sessions enterprise wide in regards to social media/internet tools for on-line advertising.- Implements social media tracking pixels and provides them to team for inclusion in website tagging. - Partners with Director and properties for campaigns with social components. - Provides Facebook analytics reporting for campaigns, and optimization recommendations to Regional Digital Marketing Managers and/or Director.- Participates in a daily stand-up meeting in which daily work is requested, assigned and prioritized. - Develops and manages a paid social media content calendar, to guide internal marketing partners on the timing and cadence of campaigns. Creates time line for calendar based upon Company needs. - Communicates effectively with Digital Production Designers on needed specifications for social image and video assets. Makes recommendations for use of content to properly conduct successful social/internet campaigns. - Maintains daily assigned workflow and follows through with social media buys. - Adheres to all deadlines in accordance to content calendar and all other assignments. - Responsible for ensuring the compliance with all regulatory compliance on social media and report potential issues to management.
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- Updates websites and creates new campaign landing pages.- Executes paid social media advertising- Manages/monitors property Facebook page.- Monitors google listings, search terms, and executes website content changes.- Monitors and routes reputation management for follow through and resolution at property. - Develops and executes paid campaigns on Facebook enterprise wide for casino property Facebook media buys.- Identifies and collaborates with digital marketing teams on target audiences and segmentation for social media buys.- Implements set up, purchases and posts the creative content for the paid social buys on behalf of the entire enterprise, as requests are made. Ensures buys meet budget requirements.- Develops copy for the paid social posts.- Executes appropriate buying methodologies for all social media campaigns for all Penn casino properties. Assists with driving ROI through effective social media planning. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Conducts social media and internet research activities for Penn’s casino properties. Reports findings to Regional Digital Marketing Managers and/or Director.- Works with design team on assets for a/b testing.- Conducts proper training, demos, and feedback sessions enterprise wide in regards to social media/internet tools for on-line advertising.- Implements social media tracking pixels and provides them to team for inclusion in website tagging. - Partners with Director and properties for campaigns with social components. - Provides Facebook analytics reporting for campaigns, and optimization recommendations to Regional Digital Marketing Managers and/or Director.- Participates in a daily stand-up meeting in which daily work is requested, assigned and prioritized. - Develops and manages a paid social media content calendar, to guide internal marketing partners on the timing and cadence of campaigns. Creates time line for calendar based upon Company needs. - Communicates effectively with Digital Production Designers on needed specifications for social image and video assets. Makes recommendations for use of content to properly conduct successful social/internet campaigns. - Maintains daily assigned workflow and follows through with social media buys. - Adheres to all deadlines in accordance to content calendar and all other assignments. - Responsible for ensuring the compliance with all regulatory compliance on social media and report potential issues to management.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: Responsible for directing the overall operations and staff of the Marketing department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Develops and executes strategic marketing plan to include marketing reinvestment, direct marketing, advertising, public relations/community relations, and entertainment for the properties which generates trial and builds long term relationships with customers and strengthens the brand value.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Assesses, anticipates and reacts to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions. Conducts periodic competitive shops. - Works in conjunction with IT department to ensure appropriate resources are available to run programs.- Familiarization with all company Brand programs and systems and provides input to improve Brand direct marketing efforts.- Responsible for the overall integrity of daily operations, offers and customer database information.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
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- Oversees all activities of the restaurant operation at assigned location.- Ensures a positive guest experience.- Answers calls to the outlets and assists in ensuring guest satisfaction.- Ensures consistent, high-quality service standards are maintained in assigned outlet. - Ensures guest questions and concerns are addressed immediately either personally or by contacting the appropriate individual.- Provides adequate training and tools for Team Members so they may effectively perform necessary job duties.- Ensures all areas are kept clean and in proper condition to provide a safe working environment for Team Members.- Responsible for proper scheduling.
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- Oversees all activities of the restaurant operation at assigned location.- Ensures a positive guest experience.- Answers calls to the outlets and assists in ensuring guest satisfaction.- Ensures consistent, high-quality service standards are maintained in assigned outlet. - Ensures guest questions and concerns are addressed immediately either personally or by contacting the appropriate individual.- Provides adequate training and tools for Team Members so they may effectively perform necessary job duties.- Ensures all areas are kept clean and in proper condition to provide a safe working environment for Team Members.- Responsible for proper scheduling.
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Duties and Responsibilities:- Executes promotions and events in a fun and exciting atmosphere while complying with all necessary regulations.- Understand department objectives, standards, guidelines and budget to achieve effective management of department. - Reviews digital signage plan to ensure effective communication to patrons and back of house employees. - Ensures marketing promotion communication clearly articulates all rules. Partners with Compliance to ensure submission to the gaming commission is timely and accurate.- Develop and maintain an internal monthly electronic marketing calendar outlining and identifying content and scheduling.- Manage all electronic content jobs through the production cycle including monitoring of completion and posting dates and reprioritize tasks as required.- Develop, plan and execute all promotional programs and special events for the property.- Communicate goals and needs in order to facilitate planning for property promotional programs.- Complies with Penn National Gaming, Inc.’s standards, guidelines, and objectives and maintains administrative processes to ensure proper planning and efficient operation of department functions.- Meets and communicates with other departments to facilitate planning for fulfilling their casino promotion and special event needs such as Food and Beverage, Décor, Construction, Direct Mail, Cash giveaways, negotiating vendor contracts, securing high-level prize insurance, IGB regulations, etc.- Communicate all promotions to the surrounding St. Louis market by closely working with Database Marketing and Advertising departments.- Determine equipment necessary for activities to ensure the timely procurement of necessary parts and that par inventory is maintained; coordinates the upkeep and maintenance of equipment to ensure proper operation.- Secure high-level prize insurance.- Effectively plan, organize and prioritize a heavy workload with competing priorities.- Maintains a level of professionalism that will make guests want to return to the property. Anticipate the guest’s needs and responds appropriately with a sense of urgency.- Actively work as a good will ambassador of Penn National Gaming, Inc. properties.- Effectively communicate with management in order to fulfill and address any issues and needs requested by guests or employees.- Performs other duties as assigned by management.
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- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.- Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.- Assists with the overall integrity of daily Table Games operations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities. Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to team members in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).