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- At Ameristar Council Bluffs Casino Hotel, we you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.- Adhere to all departmental and property policies and procedures regarding guest service standards.- Acknowledge, greet, and converse in English with all guests; offer assistance and information to anyone showing an interest in gaming.
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The LEAP Associate Internship program at Penn National Gaming is a career development program designed for college students working towards their degree. This 12 week, paid internship will allow participants to gain practical, hands-on work experience and develop career potential in the Gaming and Hospitality industry. During this time, students will be exposed to a number of real-life work experiences, which will include:- Completing projects related to key business priorities at home property.- Completing rotations throughout property for all functional areas within jurisdicrional approval.- Participating in company-wide training programs and attending key team meetings- Providing support to functional leaders- Building relationships with department leaders, executive team, supervisors, and team members- Developing and presenting a final project.
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- Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Records monthly intercompany entries. - Records recurring standard monthly journal entries.- Records cash transfer/wire journal entries.- Compiles monthly corporate entity trial balance binders.- Assists in preparation of supporting schedules for SEC filings.- Backup to Accounts Payable and Payroll.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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- Maintains, repairs and installation of wall covering, flooring, painting, woodwork and drywall- Conduct projects such as office build outs, room renovation, Etc.- Upkeep of property decorations and cosmetics- Ensure the upkeep of all Aesthetic areas.
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- Demonstrate best-in-class programming skills to develop highly innovative, high-impact, consumer-facing mobile products.- Translate business requirements into scalable code. - Work with an industry-leading design firm and product to create the sportsbook app and implement new features.- Squash bugs to make sure our user experience is unrivaled. - Collaborate with designers, product managers, project managers, ops engineers, QA engineers and various other teams and stakeholders to solve innovative problems utilizing out-of-the-box solutions.- Communicate clearly and effectively using Github, Slack, Google Docs, ZenHub, and email so that we can all stay on the same page, even when we're juggling a lot of different projects.- Interact thoughtfully and professionally with everyone including non-technical colleagues.
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- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides live call of races indicating name of horse, driver, lengths behind and any other descriptors for benefit of general public and simulcast audience of Hollywood Gaming at Dayton Raceway races- Provides general announcements to public- Conveys pertinent information such as scratches, changes and any other updates of racing information as directed by Mutuel department or judges- Provides explanations of infractions occurring on racetrack and resultant disqualifications- Provides pre-race commentary on horses and participants in races- Coordinate with audio-visual department in developing content for nightly simulcast presentation- Acts a host for racing related media or promotional events before, during or after races- Must be available to work for any racing or qualifying hours- Must be able to produce a morning line.
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This position will be responsible for enhancing the growth of gaming revenues through the development of our Asian customer base, maintaining relationships with valued Asian guests and marketing our gaming product to potential high-limit Asian guests. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide stellar customer service.- Identify and develop personal relationships with new and first time Asian guests. - Must be responsible for promoting a positive influence in the Asian community and participating in company-sponsored events.- Required to be present at off property Asian and Asian American events in the community including but not limited to: golfing events; trade shows; store openings and dinner parties.- Must be able to travel in the metro Kansas City area and also other Penn National Gaming properties throughout the United States at least once per quarter.- Responsible for the creation of Asian Marketing events, gaming and non-gaming.- Accompany guests at meals and other activities or events. - Give tours of the facility and make dinner or hotel reservations. - Properly administer and account for comps using sound discretion for the purpose of increasing gaming and generating revenue. - Plan, administer and host special events including pre-planning, organizing, setting up, ordering supplies, and other related activities while using sound discretion and appropriate use of funding available for hosted activities, for the purpose of increasing gaming and generating revenue.- Be present at all outlets especially the Casino floor or areas where guests are present in a quantity of time sufficient to provide quality service.- Analyze data as needed for determination of “high end” players.- Be available to provide various guest services such as comp of meals, taking phone reservations and arranging for accommodations.- Maintain relationships with valued guests through professional, telephone, email, direct mail and in person.- Review and manage dormant accounts. Compile data reports as needed to efficiently administer host activities. Make sound decisions regarding what segment of players should be included in hosted activities for the purpose of increasing gaming and generating revenue.- Maintain the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Address and manage complaints, grievances or concerns from team members and patrons and support quality customer service.- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Support, implement, administer and manage standards of excellence among team members.- Understand and adhere to regulatory, department and company policies and procedures.- Make determinations regarding types of materials, supplies, or tools to be used and account for financial expenditures of any such purchases.- Effectively manage departmental and company expenses including player development budgeting.- Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.- Protect and preserve assets of the company.- Understand and adhere to all bargaining unit agreements.- Meet grooming and appearance requirements, specifically appearing professional at all times.- Meet attendance guidelines.- Comply with all reasonable requests made by management.
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- Responsible for assisting with the consultation, delivery and reporting of digital and traditional campaigns and promotions for an assigned region of properties within the Company.- Coordinates with Creative Services Team, and Penn’s creative, traditional, and digital media agency partners. - Communicates business objectives, strategy, asset delivery and content approvals between internal departments and external partners for work associated with the assigned region to ensure all projects launch as planned, and new programs are meeting business objectives.- Collaborates with the property Marketing heads in assigned region as the print and digital subject matter expert.- Creates/and manages marketing job requests as needed.- Reviews and approves property submitted jobs in the system to ensure project objective requirements for internal and external production staff and tracks in Penn’s project management system. - Consults with properties on all requests from casino teams to ensure jobs are clear before they are assigned to agencies and studio team.- Participates with internal partners in developing digital and print strategies for assigned region and the Company. Manages all jobs with external agencies for the assigned region.- Reviews proofs for all higher complexity jobs within assigned region. - Assists with management website roll-outs and launches for properties within assigned region. Provides recommendations as needed.- In absence of Regional Account Manager or Account Director, leads weekly stand-up meetings in partnership with peers to organize, prioritize, and assign tasks to the Creative Services team.- Creates and distributes weekly status report to internal and external teams on the status of all jobs for each location in the region.- Collaborates and partners with Director, Creative Services team, and/or external creative/media agencies to prioritize weekly work/assign tasks via the project management system to appropriate resources they relate to SLA (service level agreements) guidelines and goals. - Collaborates with the Social Media Buyer on in-house regional social media buys, review/approve optimization recommendations, and incorporate the social analytics into a 360 campaign/promotion report.- Collaborates with the Web and Search Analyst and assigned properties within region to implement organic recommendations, review/approve paid ad word recommendations, incorporate performance metrics provided by SEO/SEM specialist into a 360 campaign/promotion report.- Collaborates with the Websites Content Editor on content strategy and hierarchy and assigned properties within the region to implement new media landing pages as needed to be incorporated on the websites.- Works directly with Penn’s external creative and media buying agencies to give direction, hand-off assets, and review/provide feedback on plans for media buys after review/approval with the Property Marketing VP’s.- Responsible for assisting in the development and distribution of a 360 digital and print report at campaign and/or promotion completion to demonstrate ROI, and include recommendations on further optimization.- Supports the property Marketing heads in designated region during quarterly and yearly planning processes by sharing reports and making optimization or strategic change recommendations backed by analytics from prior 360 performance reports.- Assists Regional Account Managers as needed. - Tracks and manages digital and traditional marketing spend among all traditional and digital channels.- Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director.
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- Responsible for learning and being familiar with all of Ameristar Casino Resort and Spa’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates and communicates orders with dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Cook, Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
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- Responsible for learning and being familiar with all of Ameristar Casino Resort and Spa’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates and communicates orders with dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Cook, Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
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- Responsible for learning and being familiar with all of Ameristar Casino Resort and Spa’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates and communicates orders with dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Cook, Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
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- Responsible for learning and being familiar with all of Ameristar Casino Resort and Spa’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates and communicates orders with dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Cook, Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
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- Responsible for learning and being familiar with all of Ameristar Casino Resort and Spa’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates and communicates orders with dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Cook, Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
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This position will be located from our M Resort property in Las Vegas, Nevada. - Updates websites and creates new campaign landing pages.- Executes paid social media advertising- Manages/monitors property Facebook page.- Monitors google listings, search terms, and executes website content changes.- Monitors and routes reputation management for follow through and resolution at property. - Develops and executes paid campaigns on Facebook enterprise wide for casino property Facebook media buys.- Identifies and collaborates with digital marketing teams on target audiences and segmentation for social media buys.- Implements set up, purchases and posts the creative content for the paid social buys on behalf of the entire enterprise, as requests are made. Ensures buys meet budget requirements.- Develops copy for the paid social posts.- Executes appropriate buying methodologies for all social media campaigns for all Penn casino properties. Assists with driving ROI through effective social media planning. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Conducts social media and internet research activities for Penn’s casino properties. Reports findings to Regional Digital Marketing Managers and/or Director.- Works with design team on assets for a/b testing.- Conducts proper training, demos, and feedback sessions enterprise wide in regards to social media/internet tools for on-line advertising.- Implements social media tracking pixels and provides them to team for inclusion in website tagging. - Partners with Director and properties for campaigns with social components. - Provides Facebook analytics reporting for campaigns, and optimization recommendations to Regional Digital Marketing Managers and/or Director.- Participates in a daily stand-up meeting in which daily work is requested, assigned and prioritized. - Develops and manages a paid social media content calendar, to guide internal marketing partners on the timing and cadence of campaigns. Creates time line for calendar based upon Company needs. - Communicates effectively with Digital Production Designers on needed specifications for social image and video assets. Makes recommendations for use of content to properly conduct successful social/internet campaigns. - Maintains daily assigned workflow and follows through with social media buys. - Adheres to all deadlines in accordance to content calendar and all other assignments. - Responsible for ensuring the compliance with all regulatory compliance on social media and report potential issues to management.
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QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. - Bachelor’s degree (B.A./B.S.) from a four year college or university or equivalent; or four to eight years Food and Beverage leadership experience; or combined education and experience. Minimum of four years previous F&B experience at manager level or higher required.- Must have the ability to interact with guests and team members and resolve problems and conflicts in a diplomatic and tactful manner.- Ability to write reports, business correspondence, and procedure manuals. - Must be proficient in Microsoft applications and be knowledgeable with Food & Beverage software systems.- Able to think strategically and operationally about factors such as pricing, quality, marketing, price/value perceptions, guest satisfaction, team member training and development as they relate to overall Food & Beverage products.- Delegation, negotiation and diplomacy skills required.- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.- Exceptional motivational, communication and guest service skills required. - Well-developed guest and team member engagement skills.- Must have extensive knowledge of food cost and labor analysis.- Knowledge of all phases of Food & Beverage administration, cost control and familiarity of food and beverage services is required.SUPERVISORY RESPONSIBILITIES This job has supervisory responsibilities. - Responsible for team member development and training programs.- Responsible for rewards and recognition program to maximize team member engagement.- Evaluates team members within department and delivers feedback to team members in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Determines work procedures and expedites workflow.- Responsible for team member coaching.- Provide continued Leadership & Development of the Food & Beverage team.LANGUAGE SKILLSAbility to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. REASONING ABILITYAbility to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONSTeam member must be able to qualify for licenses and permits required by federal, state and local regulations. Must successfully complete TIPS training. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to touch, handle, or feel objects, tools, or controls. The team member is frequently required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Must also have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENTThe work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud. Team members may be exposed to an environment containing unrestricted second hand tobacco smoke.
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- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests- Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift- Exhibits a friendly and helpful and courteous manner when dealing with customers and fellow team members- Administers the overall activities of the front of house restaurant operations and beverage operations - Establishes and administers training programs within the assigned restaurant and lounge - Counsels, guides and instructs personnel in the proper performance of their duties- Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction- Supervises staff on shift and ensures proper staffing levels in order to provide high standards of service with minimum labor hours - Ensures that available facilities are adequate for performance of duties by assigned personnel - Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated - Monitors appearance of food served and communicates deviations from standard - Performs assigned input work in compiling annual budgets - Prepares and coordinates the periodical performance reviews of assigned personnel - Acts as a role model to other employees and always presents oneself as a credit to the company- Any and all duties as assigned by your Manager or a member of management.
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- Engage with guests and deliver excellent internal and external guest service. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.- Prepare a variety of foods according to customers’ orders or supervisors’ instructions, following approved recipe cards & procedures.- Wash, slice, peel and/or cut various foods to prepare for cooking or serving.- Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.- Observe Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Exhibit some working knowledge of all equipment and ingredients in their assigned kitchen; this includes all equipment that is associated to the needs of specific cuisines within their assigned restaurant.- Able to execute all menu items to the Chef’s requirements.- Assist cooks and kitchen staff with various cooking and cleaning tasks as needed, and provide cooks with needed items.- Cut, cooks, portion, slice, arrange, and garnish food, and serve food to waiters or patrons.- Use and maintains all assigned areas and equipment in a sanitary, safe and effective manner.- Take direction and mentorship from specialty cooks and lead cooks in order to prepare for career advancement.- Perform other duties as assigned by management.
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· Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. · Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.· May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.· Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. · Ensures enforcement of games procedures and policies as outlined in company and department manuals and inaccordance with Internal Controls. Monitors for compliance.· Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. · Responsible for the accountability of the chips, cards, dice and all other gaming equipment.· Verifies table inventories and effectively manages table limits.· Effectively handles customer concerns and requests.· Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. · Assists with the overall integrity of daily Table Games operations. · Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.· Maintains strict confidentiality in all departmental and company matters.
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- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.- Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.- Assists with the overall integrity of daily Table Games operations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities. Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to team members in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
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- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department.- Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
