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L'Auberge Casino and Hotel in Baton Rouge is looking for guest service minded individuals to join our team as Table Games Dealers! If you have ever wanted to become a dealer and are someone who likes to create memorable experiences for others, then this opportunity is for you! No casino experience required!! - Dealer School classes will be held Monday through Friday, beginning October 7, 2019- Classes will last for 6-8 weeks- There is no cost for Dealer School*- Once classes are completed, you will be asked to audition for a part-time dealer position with the casino- *If selected to attend dealer school, you will be required to obtain a state gaming license during school. The typical cost of the license and paperwork is around $250.00.
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The LEAP Associate Internship program at Penn National Gaming is a career development program designed for college students working towards their degree. This 12 week, paid internship will allow participants to gain practical, hands-on work experience and develop career potential in the Gaming and Hospitality industry. During this time, students will be exposed to a number of real-life work experiences, which will include:- Completing projects related to key business priorities at home property.- Completing rotations throughout property for all functional areas within jurisdicrional approval.- Participating in company-wide training programs and attending key team meetings- Providing support to functional leaders- Building relationships with department leaders, executive team, supervisors, and team members- Developing and presenting a final project.
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- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company and Marketing Department standards, policies and procedures- Establishes productive, professional relationships with key personnel in assigned customer accounts- Generates marketing strategies for assigned customers and assists with campaign production and execution- Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts- Works with customers and in-house design team to redesign gaming areas to have a custom theme and brand- Promotes new gaming area and brand accordingly- Cold calls on potential new locations. Schedules face to face meetings to close deals and add customers to route of locations- Achieves assigned revenue quotas in designated key accounts- Meets assigned expectations for profitability- Achieves key customer objectives defined by company management- Completes key customer account plans that meet company standards- Completes required training and development objectives within the assigned time frame- Closely coordinates company executive involvement with customer management- Projects a positive image of the company and the management team at all times- Ability to collaborate and work within a team-oriented environment- Handle client concerns and objections in a fashion that improves client rapport and generates positive results.- Possess persuasive communication skills both written and verbal.- Remain in control of all sales situations, displaying firmness and precision in decision-making- Is forward thinking, plans appropriately and meets all deadlines- Ability to accurately prioritize, organize and complete multiple tasks- All other duties and/or responsibilities as assigned
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Responsibilities include: - Answers incoming calls for internal and external guests who have billing problems.- Researches problems using LMS property management system.- Resolves issues and ensures resolution.- Maintains strong communication with operating departments as they affect accounts receivable matters.- Maintains outstanding customer service with hotel customers when handling discrepancies.- Processes invoices and resolves billing disputes.- Supervises and trains entry level clerks.- Performs other job related duties as requested.
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- Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Records monthly intercompany entries. - Records recurring standard monthly journal entries.- Records cash transfer/wire journal entries.- Compiles monthly corporate entity trial balance binders.- Assists in preparation of supporting schedules for SEC filings.- Backup to Accounts Payable and Payroll.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Primarily Revenue Audit tasks. - Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Completes monthly journal entries and accruals.- Records cash transfer/wire journal entries.- Balances the accounts payable trial balance.- Verify mathematical accuracy of invoices (to include sales tax accrual when appropriate), code, and process invoices- Reconcile monthly vendor statements and address any issues- Process tax payments accurately and timely - Generates check runs and reports as requested - Prints checks in absence of Horsemen Bookkeeper- Assist with research and impromptu projects- Assist in Direct Bill- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Other duties as assigned by management
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ESSENTIAL DUTIES AND RESPONSIBILITIES The following is based on multi-property duties and responsibilities and other duties may be assigned as necessary. - Route non-PO invoices to departments with proper GL coding through DocuWare for approval.- Review and verify batches for Stratton Warren PO invoices and post to AP system.- Prepare weekly AP check run, verify all discounts are received and taken.- Reconcile vendor statements and request any missing invoices.- Assist vendors and departments with inquiries regarding issues of payment.- Close and balance accounts payable system monthly.- Assist with annual 1099 filing.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters.
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- Oversees the interaction between HCT and third party payroll/accounts payable vendors - Match invoices to purchase orders and receiving documents - Prepare coding of invoices and approved and coded invoices for processing through accounts payable- Perform data entry of invoices using AS400 based accounts payable and inventory purchasing system (approximately 50-75 daily) - Maintain vendor 1099 information, including updating vendor records- Review invoices for sales tax, 1099, and independent contractor issues- Coordinates bi-weekly check run, assemble checks for signature and mail checks - Review vendor statements and research any questionable items - Process manual paychecks as necessary including computation of adjustments - Maintain accurate electronic and paper files in accordance with federal, state and company guidelines- Provide routine and ad hoc reports such as paid time off balances, accruals and other general information- Coordinate year end W-2 processing and tip reporting- Troubleshoots and resolves computerized payroll system problems - Maintain payroll processing and procedures manual; make recommendations on new procedures - Excel as a team player and strive to maintain team/department performance Supervisory Responsibilities Directly supervises up to 5 Cast Members. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
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- Staff, schedule, evaluate, train, develop and monitor subordinate personnel. Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.- Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.- Reviews media plan to ensure it is in line with the marketing plan guidelines.- Prioritize in-house and outside agency-related projects through effective allocation of resources; oversee and monitor workflow, department and agency schedules, and communication with internal requesting departments to ensure fulfillment of media and production deadlines in a timely, quality and cost- effective manner.- Develops job initiation requests for all property creative to ensure request meets department and program information standards before development.- Recommend, plan, and monitor allocation of advertising media and production budgets in compliance with established marketing department guidelines, and to ensure the achievement of property plan objectives.- Supervise day-to-day workflow and production of in-house electronic media and art ensuring compliance with branding standards; participate in planning and strategic marketing decisions with the Director of Marketing and outside agencies.- Act as primary contact for outside agencies; oversee, enhance, and monitor communication; ensure maintenance of, and adherence to, budgetary guidelines and timely and accurate delivery of advertising materials.- Conduct ongoing meetings with department heads to recommend appropriate and cost-effective advertising programs consistent with the overall goals and priorities of the property strategic plan.- Develop and maintain an internal monthly electronic marketing calendar outlining and identifying content and scheduling.- Manage all electronic content jobs through the production cycle including monitoring of completion and posting dates and reprioritize tasks as required.- Assist with the production and execution of print, online and electronic marketing materials in a timely manner to effectively communicate the property messaging and branding.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Performs facial, skin and body care services in a safe and professional manner while utilizing various techniques. Performs facials, waxing, and microdermabrasion treatments.- Advises guests about individual skin care needs and other spa and skin services available. Explains products and reasons for prescribed treatment to guests.- Maintains inventory of all skin care products.- Increases spa revenue through the sale of spa related skin care and body products.- Properly maintains all facial room equipment and supplies.- Maintains familiarity of all personal services and any revisions in the skin care products or procedures.- Assists in other areas of the spa when not scheduled for an appointment.- Maintains familiarity with all spa and resort activities, services and products.- Follow all prescribed safety procedures; immediately notifies security and supervisor of accidents and potential safety hazards. - Follow all department guidelines in regards to procedures, treatment protocol and sexual misconduct policy to ensure the highest standards of professionalism and guest satisfaction.- Must provide courteous and friendly service to all guests and staff.- Perform related work as requested.- Follow handbook guidelines in regards to proper usage of all spa equipment.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Responsible for sign-in and sign-out of individual bank.- Check guests in upon arrival.- Collect proper cash and/or credit card.- Post room charges, paid outs and corrections.- Check guests out upon departure.- Balance posting at the end of the shift.- Prepare a correct and complete cash turn-in sheet. - Maintain informational records as assigned for marketing.- Prepare reports as requested.- Must provide courteous and friendly service to all staff and guests.- Perform related duties as requested.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Manage the day to day activities of the front desk personnel and operations.- Perform a pre-shift briefing for front desk personnel.- Handle guest complaints on a regular basis.- Assist with major group arrivals and departures.- Review and make recommendations with regard to scheduling.- Act as the liaison between other front office departments with regard to requests for service from the hotel guests.- Have the schedule flexibility to rotate every 4-6 months between day shifts, swing shifts & overnight shifts based on management discretion in order to learn tasks associated with each shift.- Monitor rooms available and the placement of guests.- Act as back up to Front Desk Assistant Manager as required.- Recommend and assist with the implementation of policies.- Attend catering, front desk and sales meetings as required.- Maintain established procedures of the front desk.- Assist the hotel operations assistant with special projects or front desk related tasks as required- Monitor agent overages and shortages.- Train new and existing front desk agents.- Ensure area is neat and fully stocked at the end of shift.- Help assist Front Desk Assistant Managers when creating team member reviews and offer feedback accordingly- Required to work as front desk agent role on occasion pending schedule rotation- Learn and be able to understand additional hotel operation functions such as the M Availability Table, New hire software, group report, group resumes & weekly forecast reports.- Must provide courteous and friendly service to all staff and guests.- Perform related duties as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Maintain filing systems as needed.- Solve problems concerning AP, answers inquiries, vendor statements and enforce AP policies while maintaining a positive working relationship with all departments.- Process and comparing warehouse receivers to invoices through the Stratton Warren System.- Process Invoices through the Great Plains System.- Process weekly Check Runs- Adhere to all company policies and procedures.- Meet all departmental or company project and assignment requirements and deadlines.- Adhere to all gaming laws and regulations.- Keep areas clean and free of safety hazards, debris and litter and perform all job duties in a safe and responsible manner.- Assist all team members with any and all job functions.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines.- Any job duty requested as needed to promote productivity in the efficient administration of business.- All other duties as assigned.
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- Assists the Bartender and provides friendly, knowledgeable and courteous food and beverage service in accordance with departmental policies and procedures.- Transports bulk supplies to and from Beverage outlets.- Ensures the cleanliness of all beverage outlets as well as the cleanliness of all supplies and equipment used to perform job duties.- Follows the proper cash, comp and check control procedures. - Maintains assigned work stations throughout to ensure everything is up to Tropicana Las Vegas and Southern Nevada Health Department health code standards.
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Provide direct and general supervision to culinary team in multiple outlets on assigned shift to ensure quality food preparation and guest satisfaction while supporting Ameristar’s vision, mission and values.
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This position will be responsible for enhancing the growth of gaming revenues through the development of our Asian customer base, maintaining relationships with valued Asian guests and marketing our gaming product to potential high-limit Asian guests. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide stellar customer service.- Identify and develop personal relationships with new and first time Asian guests. - Must be responsible for promoting a positive influence in the Asian community and participating in company-sponsored events.- Required to be present at off property Asian and Asian American events in the community including but not limited to: golfing events; trade shows; store openings and dinner parties.- Must be able to travel in the metro Kansas City area and also other Penn National Gaming properties throughout the United States at least once per quarter.- Responsible for the creation of Asian Marketing events, gaming and non-gaming.- Accompany guests at meals and other activities or events. - Give tours of the facility and make dinner or hotel reservations. - Properly administer and account for comps using sound discretion for the purpose of increasing gaming and generating revenue. - Plan, administer and host special events including pre-planning, organizing, setting up, ordering supplies, and other related activities while using sound discretion and appropriate use of funding available for hosted activities, for the purpose of increasing gaming and generating revenue.- Be present at all outlets especially the Casino floor or areas where guests are present in a quantity of time sufficient to provide quality service.- Analyze data as needed for determination of “high end” players.- Be available to provide various guest services such as comp of meals, taking phone reservations and arranging for accommodations.- Maintain relationships with valued guests through professional, telephone, email, direct mail and in person.- Review and manage dormant accounts. Compile data reports as needed to efficiently administer host activities. Make sound decisions regarding what segment of players should be included in hosted activities for the purpose of increasing gaming and generating revenue.- Maintain the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Address and manage complaints, grievances or concerns from team members and patrons and support quality customer service.- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Support, implement, administer and manage standards of excellence among team members.- Understand and adhere to regulatory, department and company policies and procedures.- Make determinations regarding types of materials, supplies, or tools to be used and account for financial expenditures of any such purchases.- Effectively manage departmental and company expenses including player development budgeting.- Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.- Protect and preserve assets of the company.- Understand and adhere to all bargaining unit agreements.- Meet grooming and appearance requirements, specifically appearing professional at all times.- Meet attendance guidelines.- Comply with all reasonable requests made by management.
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- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates employees within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Assist with budgets, forecast and meeting expectations through analytics.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, counseling).- Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Maintain cost control methods and procedures by monitoring consistent bar and liquor pars and inventory. - Maintain established quality assurance procedures to ensure acceptable health department and customer service standards.- Assist Beverage Manager with administrative duties, as assigned.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties as assigned.
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Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Prepares food that are to be grill, fried, broiled, or prepared in the pantry; ensures that all plates served are aesthetically appealing and cooked to the specifications of the customer. Recognizes a variety of sauces and properly places them on all entrees featured on daily menus. Keeps work station neat and clean. Assists coworkers to ensure efficient operation of the line. WORKING CONDITIONS/ESSENTIAL FUNCTIONSThis position operates in a working environment that is subjected to varying levels of heat and noise. At times subjected to hazards such as wet floors and dangers associated with the use of heavy-duty cutlery, knives, and choppers.Ability to use all equipment associated with the position, including but not limited to choppers, slicers, mixers, and grinders.Ability to review and comprehend recipes and other necessary documentation.Ability to determine if food items are cooked to proper specifications. WORKING CONDITIONS/ESSENTIAL FUNCTIONS (cont.)Ability to efficiently and effectively move around work area.Ability to stock and retrieve all necessary food items and supplies.Ability to lift, carry, and push/pull up to 50 pounds so as to be able to move and stock all necessary supplies.Ability to communicate with customers and all levels of employees.
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- Prepares and produces food items to be utilized in production and pantry areas- Prepares all items according to recipe standards- Maintains required stock levels in various restaurants- Relieves the line cooks as needed- Makes recommendations in ordering of supplies- Prepares items such as but not limited to soups, stocks, fruits, proteins, vegetables, garnishes and salads- Operates and maintains equipment as required in accordance with established guidelines and safety procedures- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
