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- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company and Marketing Department standards, policies and procedures- Establishes productive, professional relationships with key personnel in assigned customer accounts- Generates marketing strategies for assigned customers and assists with campaign production and execution- Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts- Works with customers and in-house design team to redesign gaming areas to have a custom theme and brand- Promotes new gaming area and brand accordingly- Cold calls on potential new locations. Schedules face to face meetings to close deals and add customers to route of locations- Achieves assigned revenue quotas in designated key accounts- Meets assigned expectations for profitability- Achieves key customer objectives defined by company management- Completes key customer account plans that meet company standards- Completes required training and development objectives within the assigned time frame- Closely coordinates company executive involvement with customer management- Projects a positive image of the company and the management team at all times- Ability to collaborate and work within a team-oriented environment- Handle client concerns and objections in a fashion that improves client rapport and generates positive results.- Possess persuasive communication skills both written and verbal.- Remain in control of all sales situations, displaying firmness and precision in decision-making- Is forward thinking, plans appropriately and meets all deadlines- Ability to accurately prioritize, organize and complete multiple tasks- All other duties and/or responsibilities as assigned
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The following and other duties may be assigned as necessary: - Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Records monthly intercompany entries. - Records recurring standard monthly journal entries.- Records cash transfer/wire journal entries.- Compiles monthly corporate entity trial balance binders.- Assists in preparation of supporting schedules for SEC filings.- Backup to Accounts Payable and Payroll.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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- Participates in entire 18 month program at respective property. - Spends 6 months of the program working in CORE rotations, which include, but not limited to, Human Resources, Finance, Operations, and Compliance at respective property. - Spends 12 months of the program in Finance and performs job duties relevant to the specific department’s role assignment. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Performs job duties relevant to rotations which include, but are not limited to, front of house and back of house functions, to include hotel, gourmet, and casual dining outlets as applicable. - Adheres to rotation schedule as assigned by mentor/property. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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The following and other duties may be assigned as necessary:- Supervises and manages staff who are responsible for the Accounting function including, but not limited to, General Ledger, Inventory Control, Accounts Payable, balance sheet reconciliations, fixed asset activity, inventory, etc.- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to management.- Assists in the month-end General Ledger close process to ensure financial statements are accurate and thorough.- Ensures an accurate and timely monthly, quarterly and year end close.- Ensures the timely reporting of all monthly financial information.- Completes timely and accurate Balance Sheet reconciliations on a monthly basis.- Produces monthly, quarterly and annual financial statements and ad hoc financial reports.- Provides training to new and existing staff as needed.- Supports Director with special projects and workflow process improvements.- Maintains organized set of detailed records and files to document financial transactions.- Works closely with department managers to ensure they have a thorough understanding of their expenses and general accounting procedures.- Assists in the management of capital expenditures for small and large scale projects.- Compiles composite reports from individual reports of subordinates required by management or government agencies.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
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SUMMARYThe Leadership Excellence at Penn (LEAP) Associate is a development role for college graduates who deliver world class experiences for our guests. This role completes an 18 month program to mold them as a Penn leader of tomorrow and continues our company’s success well into the future. This role participates in hands-on-training, receives mentor guidance, and on-the-job experiences. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Participates in entire 18 month program at respective property. - Spends 6 months of the program working in CORE rotations, which include, but not limited to, Human Resources, Finance, Operations, and Compliance at respective property. - Spends 12 months of the program in Accounting/Finance and performs job duties relevant to the specific department’s role assignment. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Performs job duties relevant to rotations which include, but are not limited to, front of house and back of house functions, to include hotel, gourmet, and casual dining outlets as applicable. - Adheres to rotation schedule as assigned by mentor/property. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters
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SUMMARYThe Accounts Payable Manager manages the efficient daily running of the Accounts Payable department. Under the Leadership of the Director, the Accounts Payable Manager establishes meaningful KPI’s, improves processes, ensures controls for Vendor Master, makes timely and accurate payment of invoices, and performs 1099 reporting and tax related responsibilities. This role also is responsible for fostering and maintaining a positive work environment by emphasizing the importance of teamwork and by providing encouragement and regular positive feedback. RESPONSIBILITIESThe following and other duties may be assigned as necessary for the entire enterprise:- Responsible for supervising and managing staff in the Accounts Payable department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving internal customer satisfaction.- Responsible for assisting in the company’s annual budget process and provides recommendations; ensuring compliance to company budget initiatives; reporting budget concerns to Director. - Manages AP disbursements, 1099 and tax related matters for multiple US entities, utilizing staff to ensure all deadlines are met.- Develops and maintains department KPI’s to accurately assess performance and used data to inform management decisions / areas of focus.- Partners with Treasury and Sourcing to support cashflow management.- Identifies and resolves the source of issues in an effective manner.- Develops, implements and maintains systems and policies and procedures. Ensures adherence to company, legal and regulatory guidelines.- Manages monthly closing of financial records and posting of month end information; ensures accuracy of financial statements.- Responds professionally, timely and accurately to inquiries.- Continually reviews control framework and addresses potential gaps / risks by updating controls as needed.- Perform special projects as needed- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
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Responsibilities include: - Answers incoming calls for internal and external guests who have billing problems.- Researches problems using LMS property management system.- Resolves issues and ensures resolution.- Maintains strong communication with operating departments as they affect accounts receivable matters.- Maintains outstanding customer service with hotel customers when handling discrepancies.- Processes invoices and resolves billing disputes.- Supervises and trains entry level clerks.- Performs other job related duties as requested.
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The following and other duties may be assigned as necessary:- Managing the staff of the Accounts Receivable department. - Processes hotel credit for group business.- Posts rent for vendors. - Collects payment, reviews the aging, reconciles daily hotel receivables and reviews group master billings.- Develops and documents processes and procedures and ensures compliance with necessary controls. - Provides training to new and existing staff as needed.- Maintains organized set of detailed records and files to document financial transactions.- Works closely with department managers to ensure they have a thorough understanding of their expenses and general accounting procedures.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Performs facial, skin and body care services in a safe and professional manner while utilizing various techniques. Performs facials, waxing, and microdermabrasion treatments.- Advises guests about individual skin care needs and other spa and skin services available. Explains products and reasons for prescribed treatment to guests.- Maintains inventory of all skin care products.- Increases spa revenue through the sale of spa related skin care and body products.- Properly maintains all facial room equipment and supplies.- Maintains familiarity of all personal services and any revisions in the skin care products or procedures.- Assists in other areas of the spa when not scheduled for an appointment.- Maintains familiarity with all spa and resort activities, services and products.- Follow all prescribed safety procedures; immediately notifies security and supervisor of accidents and potential safety hazards. - Follow all department guidelines in regards to procedures, treatment protocol and sexual misconduct policy to ensure the highest standards of professionalism and guest satisfaction.- Must provide courteous and friendly service to all guests and staff.- Perform related work as requested.- Follow handbook guidelines in regards to proper usage of all spa equipment.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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- Maintains, repairs and installation of wall covering, flooring, painting, woodwork and drywall- Conduct projects such as office build outs, room renovation, Etc.- Upkeep of property decorations and cosmetics- Ensure the upkeep of all Aesthetic areas.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Answer incoming reservation calls and input reservations.- Complete reservation forms, input cancellations, reservations and modifications.- Search for missing reservations.- Assist with input of rooming lists, as needed.- Enter white slip reservations.- Process various reports.- Answer incoming calls and direct to proper extension/room.- Page guests and patrons of the hotel for phone calls and other messages.- Take messages for administrative offices and guest rooms, and make sure messages are given to proper party.- Contact hotel administrative team members by beeper system or cellular phone.- Call or radio engineering department for service calls.- Restrict and unrestrict guest room phone lines.- Refer guests to available hotels in the area when the hotel is sold out.- Operate hotel computer to access information for guests.- Be able to execute emergency procedures of the hotel.- Assist in keeping the Call Center/PBX department neat and all equipment in working order.- Input comment cards and scratch tickets into computer.- Inform Manager and/or Supervisor of any problems that may occur and ensure guest problems/complaints are resolved in a prompt, courteous and efficient manner.- Must perform courteous and friendly service to all staff and guests and be able to speak in a pleasant, quiet and understandable tone of voice.- Perform related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Responsible for sign-in and sign-out of individual bank.- Check guests in upon arrival.- Collect proper cash and/or credit card.- Post room charges, paid outs and corrections.- Check guests out upon departure.- Balance posting at the end of the shift.- Prepare a correct and complete cash turn-in sheet. - Maintain informational records as assigned for marketing.- Prepare reports as requested.- Must provide courteous and friendly service to all staff and guests.- Perform related duties as requested.
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The following and other duties may be assigned as necessary:- Supervises and manages staff who are responsible for the Accounting function including, but not limited to, General Ledger, balance sheet reconciliations, fixed asset activity, accounts receivable etc. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Review daily/weekly/monthly journal entries prepared by GL accountants.- Review and distribute the daily flash and daily management report.- Assists in the month-end General Ledger close process to ensure financial statements are accurate and thorough.- Ensures an accurate and timely monthly, quarterly and year end close.- Ensures the timely reporting of all monthly financial information.- Completes timely and accurate Balance Sheet reconciliations on a monthly basis.- Produces monthly, quarterly and annual financial statements and ad hoc financial reports.- Provides training to general ledger staff as needed.- Supports Director/Manager with special projects and workflow process improvements.- Maintains organized set of detailed records and files to document financial transactions.- Works closely with department managers to ensure they have a thorough understanding of their expenses and general accounting procedures.- Assists in the management of capital expenditures for small and large scale projects.- Compiles composite reports from individual reports of subordinates required by management or government agencies.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Maintains strict confidentiality in all departmental and company matters.
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- Oversees all activities of the restaurant operation at assigned location.- Ensures a positive guest experience.- Answers calls to the outlets and assists in ensuring guest satisfaction.- Ensures consistent, high-quality service standards are maintained in assigned outlet. - Ensures guest questions and concerns are addressed immediately either personally or by contacting the appropriate individual.- Provides adequate training and tools for Team Members so they may effectively perform necessary job duties.- Ensures all areas are kept clean and in proper condition to provide a safe working environment for Team Members.- Responsible for proper scheduling.
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- Responsible for supervising and managing staff in the Banquet/Catering department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Assists clients with any problems or special requests to ensure the best personal service to meet guests' needs.- Ensure that banquet/catering equipment is in proper operational condition and is cleaned on a regular basis while you keep all banquet/catering facilities are cleaned, vacuumed and properly stocked according to anticipated business volume.- Record deposits, forward checks to Accounting and coordinate billing and credit approval for Banquet/Catering clients.- Responsible for promoting, planning, coordinating, and supervising the execution of all event functions ensuring a top-notch dining experience.- Responsible for meeting and exceeding the monthly and annual revenue targets by generating brand-new and repeat business through referrals, telephone solicitation, direct mail, outside sales calls, networking and other community marketing techniques.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. SUPERVISORY RESPONSIBILITIES: This job has supervisory responsibilities. - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Load and handle horses in the starting gate during the races.- Work in the mornings schooling unruly horses.- Teaching young horses the ways of the starting gate.- Assist the state veterinarian with injured horses and assist track maintenance by loading injured horses on the horse ambulance.- Assist EMT crew with injured riders.- May be called to the paddock to assist with unruly or injured horses.- Responsible for maintaining the gate.- Responsible for setting of the gate.Position is Seasonal from September through December
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- Loading race horses in the starting gate before post time- Schooling horses in the morning- Setting the gate for each race, ensuring numbers on gate.- Follow proper procedures for getting gate on and off track each race- Making equipment changes if needed- Assist jockeys while handling individual horses in gate- Report any maintenance or safety issue with the starting gate to the head starter- Performs head starter functions if necessary- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
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- Provide assistance to the State Veterinarian- Responsible for taking urine and blood samples from horses designated by the stewards or commission- Responsible for accurately maintaining records- Responsible for keeping Test Barn and shedrow clean and orderly between races- Other duties as assigned by State Veterinarian
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- Follow recipes and/or product directions for preparing, seasoning, cooking, tasting, carving and serving food items which may include sandwiches, meats, vegetables, desserts and other food and beverage products.- Clean and sanitize work stations and equipment.- Perform job duties in a safe manner; report any potential safety hazards to management staff.- Stocking of all products, as needed, during shift and at end of shift.- Operate cash register: take money from customers and count back appropriate change. Count and balance money and comps against receipts in register before and after each shift.- Prepare and serve varied menu items of the restaurant. - Assure that tables are bussed and maintain dining area by returning tables and chairs to proper locations, as needed.- Maintain Celebrity Grill storage areas in walk-in unit and dry storage area.- Assure that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed. Monitor disposal of garbage and cardboard to respective dumpster at dock.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds by changing bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning of bathroom including but not limited to toilet, walls/windows doors, mirrors, shower/tub, floors. Vacuuming of rooms- Able to release rooms as guest ready- Able to push, pull, lift 10 lbs. frequently, and up to 20 lbs. occasionally- Able to bend and stretch 95% of the working day- Able to stand for extended periods of time- Able to read MSDS , CHIP labels- Able to use proper personal protection equipment when needed- Able to communicate with hotel guests and team members both verbally and written- Able to understand directions given by management The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.