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- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company and Marketing Department standards, policies and procedures- Establishes productive, professional relationships with key personnel in assigned customer accounts- Generates marketing strategies for assigned customers and assists with campaign production and execution- Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts- Works with customers and in-house design team to redesign gaming areas to have a custom theme and brand- Promotes new gaming area and brand accordingly- Cold calls on potential new locations. Schedules face to face meetings to close deals and add customers to route of locations- Achieves assigned revenue quotas in designated key accounts- Meets assigned expectations for profitability- Achieves key customer objectives defined by company management- Completes key customer account plans that meet company standards- Completes required training and development objectives within the assigned time frame- Closely coordinates company executive involvement with customer management- Projects a positive image of the company and the management team at all times- Ability to collaborate and work within a team-oriented environment- Handle client concerns and objections in a fashion that improves client rapport and generates positive results.- Possess persuasive communication skills both written and verbal.- Remain in control of all sales situations, displaying firmness and precision in decision-making- Is forward thinking, plans appropriately and meets all deadlines- Ability to accurately prioritize, organize and complete multiple tasks- All other duties and/or responsibilities as assigned
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SUMMARYThe Accounts Payable Manager manages the efficient daily running of the Accounts Payable department. Under the Leadership of the Director, the Accounts Payable Manager establishes meaningful KPI’s, improves processes, ensures controls for Vendor Master, makes timely and accurate payment of invoices, and performs 1099 reporting and tax related responsibilities. This role also is responsible for fostering and maintaining a positive work environment by emphasizing the importance of teamwork and by providing encouragement and regular positive feedback. RESPONSIBILITIESThe following and other duties may be assigned as necessary for the entire enterprise:- Responsible for supervising and managing staff in the Accounts Payable department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving internal customer satisfaction.- Responsible for assisting in the company’s annual budget process and provides recommendations; ensuring compliance to company budget initiatives; reporting budget concerns to Director. - Manages AP disbursements, 1099 and tax related matters for multiple US entities, utilizing staff to ensure all deadlines are met.- Develops and maintains department KPI’s to accurately assess performance and used data to inform management decisions / areas of focus.- Partners with Treasury and Sourcing to support cashflow management.- Identifies and resolves the source of issues in an effective manner.- Develops, implements and maintains systems and policies and procedures. Ensures adherence to company, legal and regulatory guidelines.- Manages monthly closing of financial records and posting of month end information; ensures accuracy of financial statements.- Responds professionally, timely and accurately to inquiries.- Continually reviews control framework and addresses potential gaps / risks by updating controls as needed.- Perform special projects as needed- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
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Responsibilities include: - Answers incoming calls for internal and external guests who have billing problems.- Researches problems using LMS property management system.- Resolves issues and ensures resolution.- Maintains strong communication with operating departments as they affect accounts receivable matters.- Maintains outstanding customer service with hotel customers when handling discrepancies.- Processes invoices and resolves billing disputes.- Supervises and trains entry level clerks.- Performs other job related duties as requested.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for M Resort and/or Tropicana properties: - Serves as a liaison between internal departments and all supporting departments.- Develops content and advertising strategy. Proposes recommendations to Leadership and executes upon approval.- Supervises flow of work orders, to include writing creative briefs, modifying job orders, and coordinating traffic to ensure timelines are met and projects are completed within budget. Identifies and escalates issues to keep deadlines on schedule. Assigns tasks as needed for re-prioritization.- Communicate effectively with all internal and external clients.- Produces advertising, graphics, direct mail and multimedia using creative design concepts and original designs in collaboration with Corporate Marketing.- Reviews projects and creative content for errors before printing and publishing them in conjunction with Corporate Marketing. Makes suggestions for improvements and changes as necessary.- Makes suggestions for improvements and changes as necessary.- Maintains graphic library for asset usage in multi-media and in-house murals, signage and collateral for assigned properties.- Responsible for updating and scheduling all on floor collateral including traditional printed signage and digital signage (Symon Design Studio).- Assists with development and execution of advertising campaigns. Makes recommendations for improvement as needed.- Assists in preplanning of advertising projects.- Provides direction and recommendations to ensure brand is consistently represented.- Assists in managing all marketing support services to include advertising, public relations, and internal department requests. Responsible for press releases and media correspondence in relation to marketing programs or property advertising.- Maintains relationships with outside vendors to ensure timely, accurate, and cost-effective production campaigns.- Assists with formulating the brand’s long-term strategy and develops and executes marketing plans.- Responsible for inputting and managing job requests in the project management system (InMotion).- Updates information and schedules within the project management system (InMotion) in a timely manner to ensure that all information is accurate and up to date.- Generates status reports and distribute as necessary. Creates ad-hoc reporting as needed.- Traffics ad materials and ensures that job deadlines are met in conjunction with our Media Buying/Planning agency.- Obtains necessary job materials, details and information pertaining to each project from necessary departments.- Assists with occasional resizing of images and other basic small in-house graphic requests using Adobe Photoshop, InDesign & Illustrator. Basic knowledge of Adobe Creative Suite a plus.- Assists in research for marketing and advertising projects.- Provides administrative support to the Marketing Department as needed.- Coordinates and assists in advertising promotional events and live broadcasts.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Develops and maintains content for the “voice” of M Resort and or Tropicana messaging and visual content.- Works closely with the Advertising Manager to implement social media goals and strategies, ensuring that campaigns align with PR and marketing initiatives.- Attends property events and activities to gather content (including evening and weekend events)- Maintains and update website using Sitecore CMS software.- Assists with public relations efforts including but not limited to fielding media requests, coordinating interviews, staffing photo shoots and arranging media visits.- Reviews and updates directory listings, media lists, and fact sheets for assigned properties.- Responsible for ensuring all regulatory compliance is upheld within area of responsibility and reports potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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- Maintains, repairs and installation of wall covering, flooring, painting, woodwork and drywall- Conduct projects such as office build outs, room renovation, Etc.- Upkeep of property decorations and cosmetics- Ensure the upkeep of all Aesthetic areas.
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The following and other duties may be assigned as necessary: - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area- Responsible for supervising and managing staff in the Player Development department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Develops and implements VIP player programs/events in the Asian Market, to create guest loyalty and return guest visits.- Assists with player coding in Salesforce and monitors team member progress.- Prepares and distributes daily and weekly reports for own department, other departments and management regarding scheduled property visits for players in the Asian Marketing segment. - Assists players in organizing hotel and restaurant reservations and other amenities in absence of Asian Marketing Hosts.- Responsible for coaching and providing necessary pathways to Asian Marketing Hosts to achieve their Salesforce goals.- Develops and implements VIP player discretionary comping guidelines.- Makes final decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Resolves VIP guest opportunities, conflicts, and complaints on behalf the Company in a fair and equitable manner.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Represents the Company for VIP player outings and events as needed. Provides professional representation on at internal and external meetings and events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Actively participates in KYC/CDD and other compliance regulations.- Enhances guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director of Player Development/ Executive Management or property GM. - Maintains strict confidentiality in all departmental and company matters.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers in the Asian Market through telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business with targeted Asian Players, introducing the benefits of and soliciting enrollment for the Marquee Rewards program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Strategically devotes time being visible and available on the casino floor to meet and greet guests during individual visits as well during special events. - Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business mainly for the Asian Market.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of internal and external customers.- Provides assistance at special events as needed.
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Hollywood Casino at Kansas Speedway is currently looking for an Assistant Slot Shift Manager to join the team. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising staff and the overall daily management of a designated shift in the Slot department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability- Shares responsibility of the overall engagement of all team members with the Slot Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.- Shares responsible for the overall integrity of daily operations on assigned shift.- Assists with the overall integrity of daily Slot operations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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- Must enforce the West Virginia Racing Commission Rules of Racing while on the racetrack, writing reports of all violations that take place while on duty.- Ensures starting car vehicle is in proper working order prior to each race. Car and mechanical gate systems must have regular proper servicing and maintenance.- Once on racetrack with horses ensures proper parading of horses leading up to start of race.- Ensures all horses are aligned in the proper starting position leading up to start of race. Must control direction of gate vehicle in order to have a fair and safe start for all participants.- Will assist Starter in reporting any infractions occurring during race to judges.- Assists horse ambulance workers to remove injured horse from track.- Must be available to work for any training, schooling, racing or qualifying hours.
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- Responsible for loading race horses in the starting gate before post time and serve as back up the Head Starter by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. - Serves as a right hand for the Head Starter.- Maintain a log of all horses that come to the gate during training hours.- Log how the horse is handled while being loaded in the starting gate. This is called putting "Marks" on the horse.- The Starter is assigned a horse to handle. They must load the horse to the best of their ability with the information given. - Report any problems with the horses or the gate to the Head Starter.- Handle race horses and load into the starting gate.- Maintenance of the starting gate. Such as, washing to keep clean.- Inspect batteries for any problems.- Set numbers on top of the starting gate, making sure that the number on the stall matches the number assigned to the horse being loaded into the gate.- Morning work consist of schooling horses or breaking these horses from the gate. Once a new horse is ready the Asst. Starter sends them to the Head Starter for an application for an OK card.- Have the trainer bring the horse to the gate in the mornings, continually, until the Head Starter feels the horse has overcome the problem and is taken off the Head Starter's list.- Also, working with horses that have some problems while trying to load them into the gate.- Must carry out all duties assigned to him by the Head Starter.
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Major Job Duties: Duties include, but are not limited to the following: - Setup and prepare AV equipment for operation, in accordance with departmental policies and user needs.- Perform preventative maintenance procedures on all AV equipment on a schedule basis.- Perform basic troubleshooting of hardware and software on all AV equipment. Utilizes contracted vendor for assistance as needed in the troubleshooting process.- Assist users with problems encountered while using systems within the Hotel.- Contact and work cooperatively with internal and external service providers, including the M Resort Facilities Department and vendors, to facilitate correction of any problems covered by maintenance and/or repair agreements.- Any other functions deemed necessary by management.- Must provide courteous and friendly service to all staff and customers.- Perform related work as requested.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Assists in the development of AV revenue goals and monitors achievements of performance and profit objectives.- Responsible for ensuring all sets and client’s needs are met in a timely manner.- Responsible for client account management pertaining to audio visual needs to include obtaining definite bookings from hotel sales department, proactively contacting customers, logging data, and managing BEOs.- Attends daily BEO and Resume meetings; reports back to department leadership.- Issues discounts and/or complimentatires to clients as needed for service recovery efforts.- Utilizes an understanding of costs associated with sales, including labor, equipment outsourcing and work within established profitability guidelines. Prepares and presents clear and persuasive proposals for new business.- Acts as liaison between department heads and AV team when handling all event setup schedule needs, to ensure clients needs are met in a timely manner.- Conducts on-going comparison analysis of local market, used to determine competitive pricing. Makes recommendations for improvement based on findings.- Responds to client requests and questions. Conducts conference phone calls and meetings as needed.- Develops and revises quotes based on client requests and submits to client for approval.- Develops standard event pricing for client services based upon market demand and venue.- Protects and preserves the assets of the company.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director. - Maintains strict confidentiality in all departmental and company matters.
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SUMMARYThe AV Technician uses equipment and applications related to video and audio. The AV Technician Works with departments including but not limited to Marketing, Human Resources, and IT to assist with employee functions, public and/or private events, and day-to-day audio visual operations. This position will be responsible for the maintaining, upgrading and operating the casino AV systems. These functions will include, but are not limited to, installation, configuration, troubleshooting, repair and design of the existing and new AV systems. In Addition the AV Technician will be setting up pro audio equipment and lighting for live bands, sound and video file conversion and managing content delivery for other departments through the AV system. ESSENTIAL DUTIES AND RESPONSIBILITIES - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and employees.- Performs and schedules repair, maintenance and installation of audio visual/sound equipment to ensure continuous operations.- Provides direct AV support for marketing and promotions as needed.- Performs audio, video, and graphic program editing with software that includes, but not limited to, Pro Tools, Davinci and Avid.- Candidate should have a strong knowledge of audio and video encoding formats and be able to utilize software to render and convert audio and video into formats that are acceptable to the property systems.- Maintain and have a working knowledge of Satellite, cable, and video over Cat5e/6 distribution systems.- Maintain records of maintenance, repair and distribution of equipment.- Occasionally mounts permanent audiovisual equipment such as projection screens, flat screen monitors, speakers, and projectors.- Sets up and operates sound equipment for live entertainment. Is proficient with digital and analog mixing consoles, Microphones (wired & wireless), Stage Monitors, and Backline Equipment.- Must be proficient with the operation of Crestron, Mondo and Bi-Amp audio/video systems and have a working knowledge of how to balance and configure a multi-zone AV environment.- Must have a working knowledge of IP based content management and distribution systems, AdTec and Magenta units.- Ensures that behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management and staff. - Performs all job duties in a safe and responsible manner.Other duties as assigned
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Greets guests with a warm, friendly smile and greeting. Carries dirty dishes from dining room to kitchen. Wipes table tops and chairs with damp cloth. Replaces soiled table linens and sets tables with silverware and glassware. Replenishes supply of clean linens, silverware, glassware, and dishes in dining room. Assist server with guests dining experience. Completes work assignments for opening and closing duties. Complete any task assigned by dining room manager, chef, or supervisor. Other duties may be assigned.
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- Provide for a secure work environment for all personnel in the Stable Area- Constantly be alert for any safety concerns that may jeopardize the well being of any persons or animals on the property- Protect against any potential loss or damage- Requires vigilant observation, accurate reporting, adherence to all policy directives- Maintain a conspicuous presence at controlled entry points and during routine patrols- Required to manually monitor all activity in assigned area of responsibility, as well as the immediate surroundings- Responsible for the reporting of incidents that are suspicious in nature- Assignment to the Backside will perform regular safety patrols throughout the entire Stable Area each shift and note any unusual incidents or hazards encountered and the actions taken to address or correct each incident- Utilize the Security Vehicle and provide detailed foot patrol in an effort to ensure compliance with all Stable Area Rules, as well as to maintain a highly visible presence- Security Officers will be carefully selected for positions of trust and responsibility in our Company; in addition, selection for duty in the Stable Area requires a commitment to working in an environment that may expose the Officer to extremes in weather as well as exposure to persons from various backgrounds and locations who may not be at all familiar with our policies or procedures.- Officers are expected to work well under pressure and with little direct supervision, and to maintain a friendly, professional demeanor at all times.- All Officers, during the course of their Stable Area Barn Walks, will be constantly alert for any condition that presents a safety hazard to persons or horses on property, or otherwise impedes the safe operation of all fire suppression systems available as well as the routine conduct of daily business operation.- Any safety concerns discovered will be immediately abated using any means necessary. Officers will correct any condition they themselves can address; if the condition exists in a barn and a Trainer is responsible, the Trainer will be instructed to correct the condition immediately.- Issues or conditions that are the responsibility of HGMV will be brought to the attention of the Facilities department or any other contracted service provider as appropriate to address serious physical issues. All such incidents will be documented by the responding Officer – routine (non-emergency) incidents will be recorded on the Daily Activity Log, while more serious incidents will be documented in the form of an Incident Report.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
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SUMMARYPrepares batch pastries including but not limited to: cookies, bread, cheesecake, cakes, french pastries, dessert bars and small desserts. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Follows batch recipes on all desserts and makes as instructed by Assistant Pastry Chef. Keep bakery clean at all times Ensures that the bakery service line is always stocked and ready for our guests. Works close with other department to ensure that our guests receive the best dinning experience we can offer Keeps dessert display stocked and ready always looking fresh Keeps chocolate fountain topped and in a as fresh appearance necessary for our guests dining experience Ensures all waist is logged into the waste book Bakes bread, rolls, cakes, and pastries and any task assigned to you by your lead cook SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities
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- Assisting pastry cooks and bakers in preparing and baking of dough for breads, pies and pastry products- Placing requisitioned inventory items in appropriate storage areas- Preparing various mixtures and fillings per standard recipes for icings, pies, creams and custards- Maintaining clean and sanitary work station according to ServSafe and Hollywood Casino standards- Assisting in setting up dessert displays for restaurant and banquets per production sheets- Reporting any product deficiencies or spoilage to supervisor immediately- Performing other duties as assigned by Executive Pastry Chef- Answering routine questions from co-workers- Interacting with others when necessary to achieve desired outcomes- Providing professional representation at internal and external meetings and events- Demonstrating abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics- Ensuring interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program- Adhering to all Corporate and local policies, procedures, and operating guidelines
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- Assisting pastry cooks and bakers in preparing and baking of dough for breads, pies and pastry products- Placing requisitioned inventory items in appropriate storage areas- Preparing various mixtures and fillings per standard recipes for icings, pies, creams and custards- Maintaining clean and sanitary work station according to ServSafe and Hollywood Casino standards- Assisting in setting up dessert displays for restaurant and banquets per production sheets- Reporting any product deficiencies or spoilage to supervisor immediately- Performing other duties as assigned by Executive Pastry Chef- Answering routine questions from co-workers- Interacting with others when necessary to achieve desired outcomes- Providing professional representation at internal and external meetings and events- Demonstrating abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics- Ensuring interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program- Adhering to all Corporate and local policies, procedures, and operating guidelines
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- Assisting pastry cooks and bakers in preparing and baking of dough for breads, pies and pastry products- Placing requisitioned inventory items in appropriate storage areas- Preparing various mixtures and fillings per standard recipes for icings, pies, creams and custards- Maintaining clean and sanitary work station according to ServSafe and Hollywood Casino standards- Assisting in setting up dessert displays for restaurant and banquets per production sheets- Reporting any product deficiencies or spoilage to supervisor immediately- Performing other duties as assigned by Executive Pastry Chef- Answering routine questions from co-workers- Interacting with others when necessary to achieve desired outcomes- Providing professional representation at internal and external meetings and events- Demonstrating abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics- Ensuring interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program- Adhering to all Corporate and local policies, procedures, and operating guidelines
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- Check daily catering schedule- Coordinate numbers, times, and amounts with banquet cook- Check reservations for preparation of ala carte items- Prepares desserts- Prepares all bread items- Create new items and coordinate with Chef as to taste and presentation of items- Consider variety of taste and presentation- Check amounts of daily prep sheet for following day banquets- Prepare items of upcoming day, where appropriate- Secure items for proper storage- Police area for upcoming shift- Keep work area clean and sanitary- Ability to prepare and bake a variety of pastries, rolls and/or other baked goods- Knowledge of maintenance and care of culinary facilities, equipment, supplies, and materials- Knowledge of food preparation and presentation methods, techniques, and quality standards- Knowledge of supplies, equipment, and/or services ordering and inventory control
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Assist with set-up of tables, linens, chairs, etc, for full service of banquet events. Examples: laying table linens, setting china and silverware, filling water pitchers and brewing coffee. - Responsible for preparing any items that will be present on the tables when guest enter, including salt and pepper, sugar bowls, rolls and butter and salad dressings. Setting decorations centerpieces, lighting candles and overall setup of the table.- Provide excellent food and beverage service for banquet events, responsible for serving the meal, refilling water glasses and other beverages, bartending – based on appropriate certification, tending to any other miscellaneous needs that guest in that area may have. - Maintaining a buffet and all items necessary for guest to serve themselves. - Responsible for clearing dishes and preparing them for the dishwashers. - At close of event, the banquet server is responsible for clearing any remaining items from table and bringing them back to their respective storage places. - Knowledgeable about food served, taking time before meal to review the menu and be able to answer guest questions.- Complete all other assigned duties when necessary.
