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- Adhere to established departmental and property policies and procedures regarding guest service standards. - Maintain cleanliness and timeliness standards established by the property/department.- Assist in the training of department personnel.- Responsible for meeting guest’s needs or getting them in contact with the appropriate personnel for beverage service, snacks, request for comps, or capping machines.- Adhere to slot department policies and procedures.- Be responsible for the proper taxation on slot jackpots and collecting proper forms of identification from the guests. - Safeguard company assets.- Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures. - This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty- Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos.- Foster and maintain positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.- Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.- Attend all regular departmental meetings as well as other related meetings.- Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.- Assure the proper functioning of slot machines.- May sell or make change for guests. - Be familiar with the safe handling of cleaning products, equipment, and supplies.- Must be able to work flexible hours including evenings, weekends, and holidays.
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Thursday, October 10th from 1:00 p.m. - 5:00 p.m. CSTWe will train on all positions; previous experience is not required!We will be holding interviews for the following positions:- Ameristar Open Hiring Event - ALL POSITIONS - $8 - $28 / hour, Full-time & Part-time- Sign-on Bonuses Available for the following:- Custodial Attendants - $500- Security Officers - $1250- Culinary Cooks - $1250We will be hiring for the following location- Ameristar Casino Hotel Council Bluffs, 2200 River Road, Council Bluffs, IA 51501 Requirements- Must be 18+ older. All job offers will be dependent on passing a Background and Drug test.How to prepareCompleting our online application prior to the event is strongly encouraged and will speed up the process. Please bring a photo ID with you. Resume is optional, but preferred.What to wearDress code is Casual (come as you are, but please be presentable).How to get to the eventPlease park near the Main Entrance of Ameristar Casino. You will see signage as you enter the property that will direct you to the event space. Please do not bring children or non-service related animals to this Hiring Event.
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JOIN US FOR A JOB FAIR ON SATURDAY, OCTOBER 26TH9:00AM - 1:00PMBOTTLENECK BLUES BAR OPEN POSITIONS INCLUDE:CASINO SERVICES REPRESENTATIVEBARBACKCOUNT TEAM MEMBERDUAL RATE DEALERDUAL RATE SURVEILLANCE AGENTFOOD SERVERSECURITY OFFICERSLOT TECHNICIAN
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The LEAP Associate Internship program at Penn National Gaming is a career development program designed for college students working towards their degree. This 12 week, paid internship will allow participants to gain practical, hands-on work experience and develop career potential in the Gaming and Hospitality industry. During this time, students will be exposed to a number of real-life work experiences, which will include:- Completing projects related to key business priorities at home property.- Completing rotations throughout property for all functional areas within jurisdicrional approval.- Participating in company-wide training programs and attending key team meetings- Providing support to functional leaders- Building relationships with department leaders, executive team, supervisors, and team members- Developing and presenting a final project.
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- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company and Marketing Department standards, policies and procedures- Establishes productive, professional relationships with key personnel in assigned customer accounts- Generates marketing strategies for assigned customers and assists with campaign production and execution- Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts- Works with customers and in-house design team to redesign gaming areas to have a custom theme and brand- Promotes new gaming area and brand accordingly- Cold calls on potential new locations. Schedules face to face meetings to close deals and add customers to route of locations- Achieves assigned revenue quotas in designated key accounts- Meets assigned expectations for profitability- Achieves key customer objectives defined by company management- Completes key customer account plans that meet company standards- Completes required training and development objectives within the assigned time frame- Closely coordinates company executive involvement with customer management- Projects a positive image of the company and the management team at all times- Ability to collaborate and work within a team-oriented environment- Handle client concerns and objections in a fashion that improves client rapport and generates positive results.- Possess persuasive communication skills both written and verbal.- Remain in control of all sales situations, displaying firmness and precision in decision-making- Is forward thinking, plans appropriately and meets all deadlines- Ability to accurately prioritize, organize and complete multiple tasks- All other duties and/or responsibilities as assigned
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Primarily Revenue Audit tasks. - Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Completes monthly journal entries and accruals.- Records cash transfer/wire journal entries.- Balances the accounts payable trial balance.- Verify mathematical accuracy of invoices (to include sales tax accrual when appropriate), code, and process invoices- Reconcile monthly vendor statements and address any issues- Process tax payments accurately and timely - Generates check runs and reports as requested - Prints checks in absence of Horsemen Bookkeeper- Assist with research and impromptu projects- Assist in Direct Bill- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Other duties as assigned by management
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ESSENTIAL DUTIES AND RESPONSIBILITIES:The following and other duties may be assigned as necessary:- Provides administrative support and performs general office duties for the Executive or Senior team.- Prepares and types correspondence, reports, forms, charts and graphs. - Ensures competency of work from the standpoint of grammar, composition, and format.- Coordinates calendars and make travel arrangements as necessary.- Places, accepts and screens telephone calls and refers calls to others, as appropriate.- Receives, opens and distributes incoming mail and documents. - Responsible for departmental purchasing, management/inventory of supplies and office equipment maintenance such as monthly meter readings.- Maintains strict confidentially of all files, communications and information - Performs all other related & compatible duties as assigned.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Performs facial, skin and body care services in a safe and professional manner while utilizing various techniques. Performs facials, waxing, and microdermabrasion treatments.- Advises guests about individual skin care needs and other spa and skin services available. Explains products and reasons for prescribed treatment to guests.- Maintains inventory of all skin care products.- Increases spa revenue through the sale of spa related skin care and body products.- Properly maintains all facial room equipment and supplies.- Maintains familiarity of all personal services and any revisions in the skin care products or procedures.- Assists in other areas of the spa when not scheduled for an appointment.- Maintains familiarity with all spa and resort activities, services and products.- Follow all prescribed safety procedures; immediately notifies security and supervisor of accidents and potential safety hazards. - Follow all department guidelines in regards to procedures, treatment protocol and sexual misconduct policy to ensure the highest standards of professionalism and guest satisfaction.- Must provide courteous and friendly service to all guests and staff.- Perform related work as requested.- Follow handbook guidelines in regards to proper usage of all spa equipment.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Maintain filing systems as needed.- Solve problems concerning AP, answers inquiries, vendor statements and enforce AP policies while maintaining a positive working relationship with all departments.- Process and comparing warehouse receivers to invoices through the Stratton Warren System.- Process Invoices through the Great Plains System.- Process weekly Check Runs- Adhere to all company policies and procedures.- Meet all departmental or company project and assignment requirements and deadlines.- Adhere to all gaming laws and regulations.- Keep areas clean and free of safety hazards, debris and litter and perform all job duties in a safe and responsible manner.- Assist all team members with any and all job functions.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines.- Any job duty requested as needed to promote productivity in the efficient administration of business.- All other duties as assigned.
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- Assists the Bartender and provides friendly, knowledgeable and courteous food and beverage service in accordance with departmental policies and procedures.- Transports bulk supplies to and from Beverage outlets.- Ensures the cleanliness of all beverage outlets as well as the cleanliness of all supplies and equipment used to perform job duties.- Follows the proper cash, comp and check control procedures. - Maintains assigned work stations throughout to ensure everything is up to Tropicana Las Vegas and Southern Nevada Health Department health code standards.
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- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures team provides a high level of quality service.- Answers inquiries pertaining to hotel policies and services and resolves guest complaints while supporting all customer service programs.- Supports Front Desk team members with tasks as needed.- Adheres to operational goals; works toward operational goals and monitors achievement of performance objectives.- Protects and preserves assets of the company.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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This position will be responsible for enhancing the growth of gaming revenues through the development of our Asian customer base, maintaining relationships with valued Asian guests and marketing our gaming product to potential high-limit Asian guests. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide stellar customer service.- Identify and develop personal relationships with new and first time Asian guests. - Must be responsible for promoting a positive influence in the Asian community and participating in company-sponsored events.- Required to be present at off property Asian and Asian American events in the community including but not limited to: golfing events; trade shows; store openings and dinner parties.- Must be able to travel in the metro Kansas City area and also other Penn National Gaming properties throughout the United States at least once per quarter.- Responsible for the creation of Asian Marketing events, gaming and non-gaming.- Accompany guests at meals and other activities or events. - Give tours of the facility and make dinner or hotel reservations. - Properly administer and account for comps using sound discretion for the purpose of increasing gaming and generating revenue. - Plan, administer and host special events including pre-planning, organizing, setting up, ordering supplies, and other related activities while using sound discretion and appropriate use of funding available for hosted activities, for the purpose of increasing gaming and generating revenue.- Be present at all outlets especially the Casino floor or areas where guests are present in a quantity of time sufficient to provide quality service.- Analyze data as needed for determination of “high end” players.- Be available to provide various guest services such as comp of meals, taking phone reservations and arranging for accommodations.- Maintain relationships with valued guests through professional, telephone, email, direct mail and in person.- Review and manage dormant accounts. Compile data reports as needed to efficiently administer host activities. Make sound decisions regarding what segment of players should be included in hosted activities for the purpose of increasing gaming and generating revenue.- Maintain the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Address and manage complaints, grievances or concerns from team members and patrons and support quality customer service.- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Support, implement, administer and manage standards of excellence among team members.- Understand and adhere to regulatory, department and company policies and procedures.- Make determinations regarding types of materials, supplies, or tools to be used and account for financial expenditures of any such purchases.- Effectively manage departmental and company expenses including player development budgeting.- Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.- Protect and preserve assets of the company.- Understand and adhere to all bargaining unit agreements.- Meet grooming and appearance requirements, specifically appearing professional at all times.- Meet attendance guidelines.- Comply with all reasonable requests made by management.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory.- Assist Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Prepares food that are to be grill, fried, broiled, or prepared in the pantry; ensures that all plates served are aesthetically appealing and cooked to the specifications of the customer. Recognizes a variety of sauces and properly places them on all entrees featured on daily menus. Keeps work station neat and clean. Assists coworkers to ensure efficient operation of the line. WORKING CONDITIONS/ESSENTIAL FUNCTIONSThis position operates in a working environment that is subjected to varying levels of heat and noise. At times subjected to hazards such as wet floors and dangers associated with the use of heavy-duty cutlery, knives, and choppers.Ability to use all equipment associated with the position, including but not limited to choppers, slicers, mixers, and grinders.Ability to review and comprehend recipes and other necessary documentation.Ability to determine if food items are cooked to proper specifications. WORKING CONDITIONS/ESSENTIAL FUNCTIONS (cont.)Ability to efficiently and effectively move around work area.Ability to stock and retrieve all necessary food items and supplies.Ability to lift, carry, and push/pull up to 50 pounds so as to be able to move and stock all necessary supplies.Ability to communicate with customers and all levels of employees.
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- Prepares and produces food items to be utilized in production and pantry areas- Prepares all items according to recipe standards- Maintains required stock levels in various restaurants- Relieves the line cooks as needed- Makes recommendations in ordering of supplies- Prepares items such as but not limited to soups, stocks, fruits, proteins, vegetables, garnishes and salads- Operates and maintains equipment as required in accordance with established guidelines and safety procedures- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
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- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts and prepares food items according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates and communicates orders with dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by supervisors.- Communicates as needed with Cook, Lead Cook, and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.- Maintains strict confidentiality in all company matters.
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This position will be part of our Corporate team but will be sitting at one of our Chicago properties.- Updates websites and creates new campaign landing pages.- Executes paid social media advertising- Manages/monitors property Facebook page.- Monitors google listings, search terms, and executes website content changes.- Monitors and routes reputation management for follow through and resolution at property. - Develops and executes paid campaigns on Facebook enterprise wide for casino property Facebook media buys.- Identifies and collaborates with digital marketing teams on target audiences and segmentation for social media buys.- Implements set up, purchases and posts the creative content for the paid social buys on behalf of the entire enterprise, as requests are made. Ensures buys meet budget requirements.- Develops copy for the paid social posts.- Executes appropriate buying methodologies for all social media campaigns for all Penn casino properties. Assists with driving ROI through effective social media planning. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Conducts social media and internet research activities for Penn’s casino properties. Reports findings to Regional Digital Marketing Managers and/or Director.- Works with design team on assets for a/b testing.- Conducts proper training, demos, and feedback sessions enterprise wide in regards to social media/internet tools for on-line advertising.- Implements social media tracking pixels and provides them to team for inclusion in website tagging. - Partners with Director and properties for campaigns with social components. - Provides Facebook analytics reporting for campaigns, and optimization recommendations to Regional Digital Marketing Managers and/or Director.- Participates in a daily stand-up meeting in which daily work is requested, assigned and prioritized. - Develops and manages a paid social media content calendar, to guide internal marketing partners on the timing and cadence of campaigns. Creates time line for calendar based upon Company needs. - Communicates effectively with Digital Production Designers on needed specifications for social image and video assets. Makes recommendations for use of content to properly conduct successful social/internet campaigns. - Maintains daily assigned workflow and follows through with social media buys. - Adheres to all deadlines in accordance to content calendar and all other assignments. - Responsible for ensuring the compliance with all regulatory compliance on social media and report potential issues to management.
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This position will be part of our Corporate team but sitting at our Ameristar Vicksburg property.- Updates websites and creates new campaign landing pages.- Executes paid social media advertising- Manages/monitors property Facebook page.- Monitors google listings, search terms, and executes website content changes.- Monitors and routes reputation management for follow through and resolution at property. - Develops and executes paid campaigns on Facebook enterprise wide for casino property Facebook media buys.- Identifies and collaborates with digital marketing teams on target audiences and segmentation for social media buys.- Implements set up, purchases and posts the creative content for the paid social buys on behalf of the entire enterprise, as requests are made. Ensures buys meet budget requirements.- Develops copy for the paid social posts.- Executes appropriate buying methodologies for all social media campaigns for all Penn casino properties. Assists with driving ROI through effective social media planning. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Conducts social media and internet research activities for Penn’s casino properties. Reports findings to Regional Digital Marketing Managers and/or Director.- Works with design team on assets for a/b testing.- Conducts proper training, demos, and feedback sessions enterprise wide in regards to social media/internet tools for on-line advertising.- Implements social media tracking pixels and provides them to team for inclusion in website tagging. - Partners with Director and properties for campaigns with social components. - Provides Facebook analytics reporting for campaigns, and optimization recommendations to Regional Digital Marketing Managers and/or Director.- Participates in a daily stand-up meeting in which daily work is requested, assigned and prioritized. - Develops and manages a paid social media content calendar, to guide internal marketing partners on the timing and cadence of campaigns. Creates time line for calendar based upon Company needs. - Communicates effectively with Digital Production Designers on needed specifications for social image and video assets. Makes recommendations for use of content to properly conduct successful social/internet campaigns. - Maintains daily assigned workflow and follows through with social media buys. - Adheres to all deadlines in accordance to content calendar and all other assignments. - Responsible for ensuring the compliance with all regulatory compliance on social media and report potential issues to management.
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This position will be part of our Corporate team but will be sitting at our Meadows property in Washington, PA.- Updates websites and creates new campaign landing pages.- Executes paid social media advertising- Manages/monitors property Facebook page.- Monitors google listings, search terms, and executes website content changes.- Monitors and routes reputation management for follow through and resolution at property. - Develops and executes paid campaigns on Facebook enterprise wide for casino property Facebook media buys.- Identifies and collaborates with digital marketing teams on target audiences and segmentation for social media buys.- Implements set up, purchases and posts the creative content for the paid social buys on behalf of the entire enterprise, as requests are made. Ensures buys meet budget requirements.- Develops copy for the paid social posts.- Executes appropriate buying methodologies for all social media campaigns for all Penn casino properties. Assists with driving ROI through effective social media planning. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Conducts social media and internet research activities for Penn’s casino properties. Reports findings to Regional Digital Marketing Managers and/or Director.- Works with design team on assets for a/b testing.- Conducts proper training, demos, and feedback sessions enterprise wide in regards to social media/internet tools for on-line advertising.- Implements social media tracking pixels and provides them to team for inclusion in website tagging. - Partners with Director and properties for campaigns with social components. - Provides Facebook analytics reporting for campaigns, and optimization recommendations to Regional Digital Marketing Managers and/or Director.- Participates in a daily stand-up meeting in which daily work is requested, assigned and prioritized. - Develops and manages a paid social media content calendar, to guide internal marketing partners on the timing and cadence of campaigns. Creates time line for calendar based upon Company needs. - Communicates effectively with Digital Production Designers on needed specifications for social image and video assets. Makes recommendations for use of content to properly conduct successful social/internet campaigns. - Maintains daily assigned workflow and follows through with social media buys. - Adheres to all deadlines in accordance to content calendar and all other assignments. - Responsible for ensuring the compliance with all regulatory compliance on social media and report potential issues to management.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: Responsible for directing the overall operations and staff of the Marketing department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Develops and executes strategic marketing plan to include marketing reinvestment, direct marketing, advertising, public relations/community relations, and entertainment for the properties which generates trial and builds long term relationships with customers and strengthens the brand value.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Assesses, anticipates and reacts to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions. Conducts periodic competitive shops. - Works in conjunction with IT department to ensure appropriate resources are available to run programs.- Familiarization with all company Brand programs and systems and provides input to improve Brand direct marketing efforts.- Responsible for the overall integrity of daily operations, offers and customer database information.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
