Penn National Gaming, Inc.

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Job Locations US-LA-Lake Charles
- Coordinates all Bell Station activities. - Maintains proper Bell Station rotation and records services performed. - Efficiently and professionally responds to service requests and makes appropriate work assignments. - Assists guests with accuracy and enthusiasm when answering inquiries and ensures proper handling of Front Service phone calls. - Maintains strong working knowledge of hotel, casino, community, and special events in order to accurately provide guests with needed information. - Performs daily supply and equipment checks and maintains equipment supply logbook. - Coordinates handling of all tour group luggage, accounting for luggage counts and proper tagging of luggage. - Maintains inventory of all printed supplies and notifies supervisor when additional supply is required. - Delivers and picks up guest laundry/dry cleaning and maintains accurate log for same. - Responsible for scheduling all Bell Persons. - Responsible for luggage room and all storage as well as retrieval of guest luggage. - Follows and ensures compliance with all safety and security guidelines. - Resolves service issues according to established guidelines. - Coordinates operating activities with the Front Desk and parking areas. - Maintains strict confidentiality in all company matters.
Job ID
2022-95521
Position Type
Regular Full-Time
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-OH-Toledo
- Ability to deal poker in order to provide a courteous and entertaining experience- Accepting direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met- initiating courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity- Protecting the integrity of the game through visual observation of all guests and game layout- Presenting oneself as a Credit to the Company and encourages others to do the same - Performing all other related and compatible duties as assigned 
Job ID
2021-86036
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-MO-St. Louis
- Maintains engineering for HVAC, ductwork, piping, plumbing, boilers, and fire protection.- Reviews assigned work orders and determines work priorities.- Installs machines, tools, and equipment to ensure continuous operations.- Inspects kitchen machines and equipment for conformance with operational standards; repairs refrigerator equipment as needed.- Inspects, repairs, and adjusts HVAC equipment.- Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Makes minor electrical repairs, including but not limited to repair and replacement of outlets, light fixtures, and equipment; fixes all property electronic equipment (except for slot machines and computers) by repairing minor damage to parts and wiring and replacing failed components.- Adheres to departmental quality standards; follows all safety rules.- Fabricates, repairs, and maintains mechanical devices, motors, and pumps; performs painting, carpentry, and upholstery work as required.- Adheres to all regulatory, departmental, and company policies and procedures.- Installs and maintains all tile, marble floor materials, carpet, and carpet tiles.- Performs preventive maintenance to equipment on a scheduled basis.- Assists with snow removal.- Responds to maintenance calls and provides courteous, timely, and expert service.- Maintains strict confidentiality in all company matters.
Job ID
2019-66513
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
River City Casino & Hotel
Job Locations US-LA-Lake Charles
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed. - Maintains strict confidentiality in all company matters.
Job ID
2022-97031
Position Type
Seasonal
Category
Housekeeping & Environmental Services
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
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Job ID
2022-96228
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and company policies and procedures regarding guest service standards. - Oversees daily activities and assists staff to ensure successful department operations. - Assists in the training of new Security personnel; assists with supervisory functions as business demands. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. - Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). - Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary. - Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer. - Assists leadership and prepares detailed reports on Security-related incidents that occur on company property; ensures adequate investigations are being conducted. - Attends all departmental, company, and safety/first aid training programs as scheduled. - Performs all functions of Fire Safety Office, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures. - Checks identification of all persons that appear to be under 21 years of age. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2022-96750
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Operates assigned bank or window according to procedure. - Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank. - Counts down bank or window at end of each shift and reconciles to the cage accountability. - Ensures that all key control procedures are executed according to established guidelines. - Ensures that contents of the banks are organized so they can be readily counted at shift changes. - Prepares and completes all job-related paperwork as approved in the internal Control Submission. - Assists with the NRT kiosk as needed in relation to emptying or filling the units. - Participates in and attends meetings as requested. - Completes Currency Transaction Reports as required by law. - Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid. - Maintains a clean, well-organized work area and environment. - Maintains strict confidentiality in all company matters.
Job ID
2022-95768
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and company policies and procedures regarding guest service standards. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. - Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). - Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary. - Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer. - Assists leadership and prepares detailed reports on Security-related incidents that occur on company property. - Attends all departmental, company, and safety/first aid training programs as scheduled. - Performs all functions of Fire Safety Office, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures. - Checks identification of all persons that appear to be under 21 years of age. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2022-95195
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to departmental and property policies and procedures regarding guest service standards. - Performs minor maintenance on machine interiors, including such functions as clearing bill jams, replacing lights, fixing button problems, etc. - Maintains visual aesthetics of slot machines and video monitors by cleaning slot reels, glass fronts, and display signs. - Notifies slot shop personnel of any major machine malfunctions. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2022-94108
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests and offers assistance and/or instruction in the use of the Spa. - Completes register transactions for Spa services and retail purchased. - Responsible for assisting guests in the relaxation area. - Maintains Spa facilities in clean and attractive condition. - Maintains par stock levels for Spa supplies. - Schedules Spa and salon appointments. - Reports any safety hazards to supervisor. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2022-97059
Position Type
Seasonal
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles

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