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SUMMARY:The Slot Tech Lead is responsible for the successful operation and performance of all EGM’s on the gaming floor through the effective leadership of Slot Technician staff. Responsible for the overall repair and maintenance of all slot machines and gaming devices shift in accordance with property policies and procedures. ESSENTIAL DUTIES & RESPONSIBILITIES:- Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with- Repairs, overhauls, and maintains proper preventative maintenance of all slot machines to ensure optimal operation.- Coordinates floor maintenance and repair.- Processes the necessary paperwork for auditing and data processing purposes for the initial set-up and checkout of new slot machines.- Keeps an accurate count of machines on the floor, matching the units licensed, maintains records of all percentage sheets as required by the Gaming Commission.- Supervises the breakdown, relocation, and setup of machines and stands to be relocated.- Delegates authority and assigns responsibilities to individual employees.- Responsible for reviewing reports and statistical data for malfunctions or other problems and implementing appropriate maintenance and repair lists.- Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures.- Brings disputes and unusual guest activities to the attention of the shift manager.- Must be knowledgeable of all special events and promotional activities available to guests.- Presents oneself as a credit to the Company and encourages others to do the same.- Must work well under pressure, and meet multiple and sometimes competing deadlines.- Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.- Adhere to all departments/company policies and procedures. - Performs all other related and compatible duties as assigned. SUPERVISORY RESPONSIBILITIES - This position has no supervisory responsibilities.
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- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company and Marketing Department standards, policies and procedures- Establishes productive, professional relationships with key personnel in assigned customer accounts- Generates marketing strategies for assigned customers and assists with campaign production and execution- Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts- Works with customers and in-house design team to redesign gaming areas to have a custom theme and brand- Promotes new gaming area and brand accordingly- Cold calls on potential new locations. Schedules face to face meetings to close deals and add customers to route of locations- Achieves assigned revenue quotas in designated key accounts- Meets assigned expectations for profitability- Achieves key customer objectives defined by company management- Completes key customer account plans that meet company standards- Completes required training and development objectives within the assigned time frame- Closely coordinates company executive involvement with customer management- Projects a positive image of the company and the management team at all times- Ability to collaborate and work within a team-oriented environment- Handle client concerns and objections in a fashion that improves client rapport and generates positive results.- Possess persuasive communication skills both written and verbal.- Remain in control of all sales situations, displaying firmness and precision in decision-making- Is forward thinking, plans appropriately and meets all deadlines- Ability to accurately prioritize, organize and complete multiple tasks- All other duties and/or responsibilities as assigned
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Records monthly intercompany entries. - Records recurring standard monthly journal entries.- Records cash transfer/wire journal entries.- Compiles monthly corporate entity trial balance binders.- Assists in preparation of supporting schedules for SEC filings.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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SUMMARYPerform duties to audit cage paperwork and report discrepancies to management. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members. - Audit daily cage paperwork.- Prepare worksheet of financial information obtained from cage audit to assist the Staff Accountant with journal entry.- Input W2-G forms into system.- File W2-G forms.- Audit W2-G forms to the SIS Jackpot reports.- Prepare spreadsheet showing daily dealer gratuity for payroll and daily redemption of E-Miles.- Organize casino accounting audits at month end.- Other duties as assigned.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for the Hollywood Casino Tunica, Resorts Casino Tunica, and 1st Jackpot properties:- Supervises and manages staff who are responsible for the Accounting function including, but not limited to, payroll, accounts payable, inventory control, recording of revenue and expenses, balance sheet reconciliations, fixed asset activity, inventory, etc. (select all that apply). Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Assists in the month-end General Ledger close process to ensure financial statements are accurate and thorough.- Ensures an accurate and timely monthly, quarterly and year end close.- Ensures the timely reporting of all monthly financial information.- Completes timely and accurate Balance Sheet reconciliations on a monthly basis.- Produces monthly, quarterly and annual financial statements and ad hoc financial reports.- Provides training to new and existing staff as needed.- Supports Controller/Director with special projects and workflow process improvements.- Maintains organized set of detailed records and files to document financial transactions.- Works closely with department managers to ensure they have a thorough understanding of their expenses and general accounting procedures.- Assists in the management of capital expenditures for small and large scale projects.- Compiles composite reports from individual reports of subordinates required by management or government agencies.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
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Responsibilities include: - Answers incoming calls for internal and external guests who have billing problems.- Researches problems using LMS property management system.- Resolves issues and ensures resolution.- Maintains strong communication with operating departments as they affect accounts receivable matters.- Maintains outstanding customer service with hotel customers when handling discrepancies.- Processes invoices and resolves billing disputes.- Supervises and trains entry level clerks.- Performs other job related duties as requested.
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- Maintains, repairs and installation of wall covering, flooring, painting, woodwork and drywall- Conduct projects such as office build outs, room renovation, Etc.- Upkeep of property decorations and cosmetics- Ensure the upkeep of all Aesthetic areas.
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The Asian Marketing Manager position is responsible for supervising and managing members of the Asian Marketing team, developing and maintaining valuable relationships with Asian players and community leaders through marketing measures and exceptional customer service skills. The following and other duties may be assigned as necessary: - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area- Responsible for supervising and managing staff in the Player Development department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Develops and implements VIP player programs/events in the Asian Market, to create guest loyalty and return guest visits.- Assists with player coding in Salesforce and monitors team member progress.- Prepares and distributes daily and weekly reports for own department, other departments and management regarding scheduled property visits for players in the Asian Marketing segment. - Assists players in organizing hotel and restaurant reservations and other amenities in absence of Asian Marketing Hosts.- Responsible for coaching and providing necessary pathways to Asian Marketing Hosts to achieve their Salesforce goals.- Develops and implements VIP player discretionary comping guidelines.- Makes final decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Resolves VIP guest opportunities, conflicts, and complaints on behalf the Company in a fair and equitable manner.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Represents the Company for VIP player outings and events as needed. Provides professional representation on at internal and external meetings and events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Actively participates in KYC/CDD and other compliance regulations.- Enhances guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director of Player Development/ Executive Management or property GM. - Maintains strict confidentiality in all departmental and company matters.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers in the Asian Market through telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business with targeted Asian Players, introducing the benefits of and soliciting enrollment for the Marquee Rewards program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Strategically devotes time being visible and available on the casino floor to meet and greet guests during individual visits as well during special events. - Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business mainly for the Asian Market.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of internal and external customers.- Provides assistance at special events as needed.
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- Responsible for providing direction, training, and daily supervision to revenue audit staff at the Tropicana and M Resort- Ensure timely and accurate completion of daily audits and MICS/regulatory audits (slot, table games, cage, player’s club, tournaments, kiosk, W-2G, 1042, point-of-sale, hotel, and entertainment)- Execute procedural policies that maintain compliance with all internal controls, processes, and procedures and maintain compliance with all regulatory requirements (GCB, State, City, County, IRS, GAAP)- Review and post journal entries, reconcile balance sheet accounts, tax and license filings, and produce various reports and statistical analysis- Assist with month end close including month end journal entries and accruals, reconciliations, reviewing financials, creating adjusting entries, and assisting the leadership team with other closing activities- Complete special projects and critical audits, as requested by management- Cooperate with internal and external auditors during audits and review- Maintain audit schedule, adhering to scheduling requirements and coordinates with management with any scheduling concerns- Fulfill the duties of a revenue auditor, as necessary- Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs- Other duties, as may be assigned
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Hollywood Casino at Kansas Speedway is currently looking for an Assistant Slot Shift Manager to join the team. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising staff and the overall daily management of a designated shift in the Slot department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability- Shares responsibility of the overall engagement of all team members with the Slot Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.- Shares responsible for the overall integrity of daily operations on assigned shift.- Assists with the overall integrity of daily Slot operations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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- Must enforce the West Virginia Racing Commission Rules of Racing while on the racetrack, writing reports of all violations that take place while on duty.- Ensures starting car vehicle is in proper working order prior to each race. Car and mechanical gate systems must have regular proper servicing and maintenance.- Once on racetrack with horses ensures proper parading of horses leading up to start of race.- Ensures all horses are aligned in the proper starting position leading up to start of race. Must control direction of gate vehicle in order to have a fair and safe start for all participants.- Will assist Starter in reporting any infractions occurring during race to judges.- Assists horse ambulance workers to remove injured horse from track.- Must be available to work for any training, schooling, racing or qualifying hours.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds by changing bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning of bathroom including but not limited to toilet, walls/windows doors, mirrors, shower/tub, floors. Vacuuming of rooms- Able to release rooms as guest ready- Able to push, pull, lift 10 lbs. frequently, and up to 20 lbs. occasionally- Able to bend and stretch 95% of the working day- Able to stand for extended periods of time- Able to read MSDS , CHIP labels- Able to use proper personal protection equipment when needed- Able to communicate with hotel guests and team members both verbally and written- Able to understand directions given by management The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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Major Job Duties: Duties include, but are not limited to the following: - Setup and prepare AV equipment for operation, in accordance with departmental policies and user needs.- Perform preventative maintenance procedures on all AV equipment on a schedule basis.- Perform basic troubleshooting of hardware and software on all AV equipment. Utilizes contracted vendor for assistance as needed in the troubleshooting process.- Assist users with problems encountered while using systems within the Hotel.- Contact and work cooperatively with internal and external service providers, including the M Resort Facilities Department and vendors, to facilitate correction of any problems covered by maintenance and/or repair agreements.- Any other functions deemed necessary by management.- Must provide courteous and friendly service to all staff and customers.- Perform related work as requested.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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Major Job Duties: Duties include, but are not limited to the following: - Setup and prepare AV equipment for operation, in accordance with departmental policies and user needs.- Perform preventative maintenance procedures on all AV equipment on a schedule basis.- Perform basic troubleshooting of hardware and software on all AV equipment. Utilizes contracted vendor for assistance as needed in the troubleshooting process.- Assist users with problems encountered while using systems within the Hotel.- Contact and work cooperatively with internal and external service providers, including the M Resort Facilities Department and vendors, to facilitate correction of any problems covered by maintenance and/or repair agreements.- Any other functions deemed necessary by management.- Must provide courteous and friendly service to all staff and customers.- Perform related work as requested.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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SUMMARYThe AV Technician uses equipment and applications related to video and audio. The AV Technician Works with departments including but not limited to Marketing, Human Resources, and IT to assist with employee functions, public and/or private events, and day-to-day audio visual operations. This position will be responsible for the maintaining, upgrading and operating the casino AV systems. These functions will include, but are not limited to, installation, configuration, troubleshooting, repair and design of the existing and new AV systems. In Addition the AV Technician will be setting up pro audio equipment and lighting for live bands, sound and video file conversion and managing content delivery for other departments through the AV system. ESSENTIAL DUTIES AND RESPONSIBILITIES - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and employees.- Performs and schedules repair, maintenance and installation of audio visual/sound equipment to ensure continuous operations.- Provides direct AV support for marketing and promotions as needed.- Performs audio, video, and graphic program editing with software that includes, but not limited to, Pro Tools, Davinci and Avid.- Candidate should have a strong knowledge of audio and video encoding formats and be able to utilize software to render and convert audio and video into formats that are acceptable to the property systems.- Maintain and have a working knowledge of Satellite, cable, and video over Cat5e/6 distribution systems.- Maintain records of maintenance, repair and distribution of equipment.- Occasionally mounts permanent audiovisual equipment such as projection screens, flat screen monitors, speakers, and projectors.- Sets up and operates sound equipment for live entertainment. Is proficient with digital and analog mixing consoles, Microphones (wired & wireless), Stage Monitors, and Backline Equipment.- Must be proficient with the operation of Crestron, Mondo and Bi-Amp audio/video systems and have a working knowledge of how to balance and configure a multi-zone AV environment.- Must have a working knowledge of IP based content management and distribution systems, AdTec and Magenta units.- Ensures that behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management and staff. - Performs all job duties in a safe and responsible manner.Other duties as assigned
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Greets guests with a warm, friendly smile and greeting. Carries dirty dishes from dining room to kitchen. Wipes table tops and chairs with damp cloth. Replaces soiled table linens and sets tables with silverware and glassware. Replenishes supply of clean linens, silverware, glassware, and dishes in dining room. Assist server with guests dining experience. Completes work assignments for opening and closing duties. Complete any task assigned by dining room manager, chef, or supervisor. Other duties may be assigned.
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- Provide for a secure work environment for all personnel in the Stable Area- Constantly be alert for any safety concerns that may jeopardize the well being of any persons or animals on the property- Protect against any potential loss or damage- Requires vigilant observation, accurate reporting, adherence to all policy directives- Maintain a conspicuous presence at controlled entry points and during routine patrols- Required to manually monitor all activity in assigned area of responsibility, as well as the immediate surroundings- Responsible for the reporting of incidents that are suspicious in nature- Assignment to the Backside will perform regular safety patrols throughout the entire Stable Area each shift and note any unusual incidents or hazards encountered and the actions taken to address or correct each incident- Utilize the Security Vehicle and provide detailed foot patrol in an effort to ensure compliance with all Stable Area Rules, as well as to maintain a highly visible presence- Security Officers will be carefully selected for positions of trust and responsibility in our Company; in addition, selection for duty in the Stable Area requires a commitment to working in an environment that may expose the Officer to extremes in weather as well as exposure to persons from various backgrounds and locations who may not be at all familiar with our policies or procedures.- Officers are expected to work well under pressure and with little direct supervision, and to maintain a friendly, professional demeanor at all times.- All Officers, during the course of their Stable Area Barn Walks, will be constantly alert for any condition that presents a safety hazard to persons or horses on property, or otherwise impedes the safe operation of all fire suppression systems available as well as the routine conduct of daily business operation.- Any safety concerns discovered will be immediately abated using any means necessary. Officers will correct any condition they themselves can address; if the condition exists in a barn and a Trainer is responsible, the Trainer will be instructed to correct the condition immediately.- Issues or conditions that are the responsibility of HGMV will be brought to the attention of the Facilities department or any other contracted service provider as appropriate to address serious physical issues. All such incidents will be documented by the responding Officer – routine (non-emergency) incidents will be recorded on the Daily Activity Log, while more serious incidents will be documented in the form of an Incident Report.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
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- Assisting pastry cooks and bakers in preparing and baking of dough for breads, pies and pastry products- Placing requisitioned inventory items in appropriate storage areas- Preparing various mixtures and fillings per standard recipes for icings, pies, creams and custards- Maintaining clean and sanitary work station according to ServSafe and Hollywood Casino standards- Assisting in setting up dessert displays for restaurant and banquets per production sheets- Reporting any product deficiencies or spoilage to supervisor immediately- Performing other duties as assigned by Executive Pastry Chef- Answering routine questions from co-workers- Interacting with others when necessary to achieve desired outcomes- Providing professional representation at internal and external meetings and events- Demonstrating abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics- Ensuring interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program- Adhering to all Corporate and local policies, procedures, and operating guidelines
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- Assisting pastry cooks and bakers in preparing and baking of dough for breads, pies and pastry products- Placing requisitioned inventory items in appropriate storage areas- Preparing various mixtures and fillings per standard recipes for icings, pies, creams and custards- Maintaining clean and sanitary work station according to ServSafe and Hollywood Casino standards- Assisting in setting up dessert displays for restaurant and banquets per production sheets- Reporting any product deficiencies or spoilage to supervisor immediately- Performing other duties as assigned by Executive Pastry Chef- Answering routine questions from co-workers- Interacting with others when necessary to achieve desired outcomes- Providing professional representation at internal and external meetings and events- Demonstrating abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics- Ensuring interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program- Adhering to all Corporate and local policies, procedures, and operating guidelines
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- Assisting pastry cooks and bakers in preparing and baking of dough for breads, pies and pastry products- Placing requisitioned inventory items in appropriate storage areas- Preparing various mixtures and fillings per standard recipes for icings, pies, creams and custards- Maintaining clean and sanitary work station according to ServSafe and Hollywood Casino standards- Assisting in setting up dessert displays for restaurant and banquets per production sheets- Reporting any product deficiencies or spoilage to supervisor immediately- Performing other duties as assigned by Executive Pastry Chef- Answering routine questions from co-workers- Interacting with others when necessary to achieve desired outcomes- Providing professional representation at internal and external meetings and events- Demonstrating abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics- Ensuring interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program- Adhering to all Corporate and local policies, procedures, and operating guidelines
