Penn National Gaming, Inc.

Housekeeping Supervisor

Location US-CO-Black Hawk
Starting Salary
USD $20.00/Hr.
Job ID
Casino Property
Ameristar Casino Resort Spa Black Hawk
Position Type
Regular Full-Time
Hotel Operations & Retail


                                                                            Work Happy

Don’t just work. Work Happy.   A career in gaming? At Ameristar Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.   An individual could be successful if they possess the following.

Your daily responsibilities include

  • The Housekeeping Supervisor is responsible for the day to day operations of all housekeeping and associated public areas on Ameristar property.  Ensure clean, organized and attractive conditions for guests by performing the following duties, personally or through subordinate supervisors.

To be successful in this position it will require the following skill set

  • Adhere to guest service requirement listed above
  • Maintain AAA Four Diamond requirements and standards.
  • Adhere to standards and operating procedures as outlined in the Ameristar Housekeeping Manual.
  • Follow the inspection program for all guest rooms and housekeeping responsible areas.
  • Fills all reasonable guest requests, and follows up on guest complaints to ensure AAA Four Diamond standards are met.
  • Able to perform all job descriptions that report to your position.
  • Ensure safe and proper use of all equipment and chemicals.
  • Maintains a safety program to ensure all Team Members have a safe work environment.
  • Manage/Control supplies and inventory in the department.
  • Conduct the approved departmental training program to ensure all Team Members are properly trained to their assigned task.
  • Ensure all Team Member performance appraisals are completed in a timely manner and appropriate feedback is administered.
  • Proficient in scheduling.
  • Consistently updates himself/herself in the latest equipment and chemicals.
  • Adheres to the approved preventative maintenance program on guest rooms and guest areas.
  • Conducts daily room inspections to ensure a high quality of cleanliness.
  • Ensures every room is inspected everyday.
  • Must maintain the Ameristar expectation on Team Member files and file Audits.
  • Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
  • Address Team Member questions and concerns.
  • Develop, implement, maintain, and monitor an effective team member relations program through effective communication.
  • Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.
  • Hires, trains, coaches, assesses and reviews the job performance of subordinates including both non-exempt and exempt team members.
  • Continue professional development of self and subordinates as well as assist all team members with career planning and counseling as needed.
  • Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.
  • Conduct and attends all regular departmental meetings as well as other related meetings.
  • Maintains an appropriate level of community affairs involvement.
  • Completes necessary reports in a timely manner to meet deadlines.
  • Must be able to work flexible hours including evenings, weekends, and holidays.
  • Ability to sustain a high level of confidentiality and professionalism.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.
  • Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.
  • Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. 
  • Highly organized and detail oriented.
  • Uses time efficiently and effectively to manage priorities.
  • Deals with simple and complex concepts effectively.
  • Shares or divides attention among several ongoing activities, projects or assignments.
  • Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.
  • Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service.
  • Ability to identify circumstances or incidents that require the notification and/or approval of others. 
  • Ability to interpret and explain company policies and procedures to others.
  • Ability to obtain support for ideas and actions from subordinates, peers, or superiors i order to accomplish a task or goal.
  • Ability to do the work of those supervised.
  • Associate’s degree preferable with emphasis in management, business, finance OR an equivalent combination of education and experience.
  • Preferably two (2) to three (3) years experience as a Housekeeping Supervisor in a medium to large hotel (years of experience vary by position).
  • Equivalent combination of education and experience from the combined listed above.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.


Click HERE to see our Team Member BENEFITS.


Equal Opportunity Employer


Work Happy


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