Penn National Gaming, Inc.

Banquet Captain - Plus Tips

Location US-CO-Black Hawk
Starting Salary
USD $15.00/Hr.
Job ID
2021-86241
Casino Property
Ameristar Casino Resort Spa Black Hawk
Position Type
Regular Full-Time
Category
Food & Beverage

Overview

                                                                                  Work Happy

Don’t just work. Work Happy.   A career in gaming? At Ameristar Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.   An individual could be successful if they possess the following.

Your daily responsibilities include

  • Obtains and reviews banquet event order(s) for banquet food and beverage menu items being served for each event.
  • Learns names of banquet servers, bartenders, and housepersons on team; ensures that team members are knowledgeable regarding policies, procedures, and banquet food and beverage menu items.
  • Ensures that the banquet room, including tables, chairs, carpeting, tray jacks, and side stations are clean, fully equipped, and neat.
  • Ensures that banquet service team has completed all assigned pre-service responsibilities.
  • Checks that special menu items have been prepared (e.g. Hors d’ oeuvres, special event cake orders, etc.).
  • Greets event contact, by name, and offers assistance with any guest or special setup needs.
  • Uses seat designation system when event requires more than one entrée selection; ensures that servers use correct seat designation numbers to serve correct entrée to each guest.
  • Responsible for the supervision and training of banquet staff, and banquet events, in the absence of the banquet manager and banquet coordinator.
  • Prepares and submits Banquet checks and bills in an accurate and timely manner; processes cash and paperwork per established protocols.
  • Works independently; receives a minimum of supervision and guidance on established banquet service procedures.

To be successful in this position it will require the following skill set

  • High School Diploma or equivalent, or two (2) years of banquet service experience.
  • Previous food and beverage experience required.
  • Demonstrated proficiency in English grammar and proper word usage.
  • Must be able to anticipate problems and use sound judgment and tact in handling guests’ confidential matters.
  • Must have the ability to acquire a thorough knowledge of the organization’s policies, procedures, and personnel in order to relieve superiors of specified supervisory and guest services duties
  • Excellent communication skills.
  • Strong customer service skills.
  • Ability to share or divide attention among several ongoing activities, projects, or assignments.
  • Ability to work effectively with independence and as part of a team.
  • Ability to follow all policies and procedures.
  • Must be able to work flexible hours including evenings, weekends, and holidays.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

 

Click HERE to see our Team Member BENEFITS.

 

Equal Opportunity Employer

 

Work Happy

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