Penn National Gaming, Inc.

Front Desk Clerk

Location US-MO-St. Louis
Job ID
Casino Property
Hollywood Casino St. Louis
Position Type
Regular Full-Time
Hotel Operations & Retail



At Hollywood Casino & Hotel, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. 


What else does Hollywood Casino Offer? 


  • Child Care, Adult Care & Pet Care Subsidies plus other Life Care benefits 
  • Health, Vision, & Dental Benefits after 60 days for Full-Time employees 
  • Generous Paid Time off Program 
  • Hotel discounts at all Penn Properties (Up to 60% off) 
  • Barstool Sports store Discount (15% off) 
  • Recognition Program; earn points and shop through Amazon 
  • 401K Matching contribution 
  • Tuition Reimbursement & Lindenwood University Discount

Your daily responsibilities include

  • Greets, registers, and assigns rooms to guests of the hotel.
  • Verifies customers' credit, and establishes how the customer will pay for the accommodation.
  • Keeps records of room availability and guests' accounts using hotel computer systems.
  • Computes bills, collects payments, and makes change for guests.
  • Performs simple bookkeeping activities, such as balancing cash accounts.
  • Reviews accounts and charges with guests during the check out process.
  • Posts charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.
  • Transmits and receives messages, using telephones or telephone switchboards.
  • Contacts Housekeeping or Maintenance staff when guests report problems.
  • Reviews information/passes on log from previous shift, checks room rates, and discusses sell strategy with Supervisor.
  • Places Service Assurance Call to all guests within 30 minutes of arrival.
  • Reviews and becomes familiar with ViP’s and group folders, verifying proper blocking arrangements.
  • Follows and completes items on Guest Services AM/PM checklist.
  • Greets and assists guests with luggage, to and from vehicles as well as to and from hotel rooms.
  • When assisting guests to room, informs guest of the hotel’s facilities and hours of operation.
  • Greets and assists all guests entering or leaving the hotel.
  • Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary.
  • Uses proper cart handling techniques when using a bell cart.
  • Issues luggage claim tag and stores luggage in bell closet when necessary.
  • Ensures timely and efficient delivery of guest messages, mail, and faxes.
  • Responds to guest inquiries and directs guests around the hotel.
  • Explains proper use of keys system and ensures the guests' satisfaction with their room.
  • Accurately gives directions, information, and recommendations.
  • Audits current registration cards to computerized information.
  • Corrects errors and discrepancies on guest accounts and resolves guest complaints.
  • Ensures organization and cleanliness of all work areas.
  • Balances cash daily, prepares deposit for general cashier, and secures float at shift closing.
  • Complies with all reasonable requests made by management.
  • Adheres to all gaming laws and regulations.

To be successful in this position it will require the following skill set

  • High School Diploma or equivalent 
  • Minimum of six months of related experience and/or training; or equivalent combination of education and experience.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to effectively communicate with correct English grammar skills including verbal and written communications.   
  • Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders.

Something to leave you with



Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment. 




Equal OpportunIty Employer 




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