Penn National Gaming, Inc.

Guest Room Dispatch

Location US-CO-Black Hawk
Starting Salary
USD $16.00/Hr.
Job ID
Casino Property
Ameristar Casino Resort Spa Black Hawk
Position Type
Regular Full-Time
Housekeeping & Environmental Services


                                                                            Work Happy

Don’t just work. Work Happy.   A career in gaming? At Ameristar Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.   An individual could be successful if they possess the following.

Your daily responsibilities include

  • Types memos, letters, reports and materials as assigned by supervisor.
  • Maintains departmental files.
  • Designates Room Attendant work assignments.
  • Receives incoming calls from guest rooms and dispatches maintenance personnel as required.
  • Responsible for computer data entry of all work orders and inspections.
  • Maintains lost and found dispatch logs.
  • Physically performs key checks and lost key searches.
  • Maintains an orderly work area.
  • Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.
  • Maintains cleanliness of office.
  • Organizes supply closet items.
  • Prepares departmental line-up.
  • Maintains message boards in pre-shift area.

To be successful in this position it will require the following skill set


  • Knowledge of Microsoft Office, Excel and Outlook preferred.
  • Ability to remain highly organized.
  • Demonstrate strong multitasking skills
  • Demonstrate strong verbal/written communication skills.
  • Demonstrate strong customer service skills.
  • Ability to sustain a high level of confidentiality and professionalism.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Ability to provide excellent customer service skills.
  • Highly organized and detail-oriented.
  • High school diploma or equivalent is required.
  • One year hotel housekeeping and/or clerical experience preferred.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.


Click HERE to see our Team Member BENEFITS.


Equal Opportunity Employer


Work Happy


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