Penn National Gaming, Inc.


Location US-LA-Lake Charles
Job ID
Casino Property
L'auberge Casino Resort Lake Charles
Position Type
Regular Full-Time
Casino Operations

Your daily responsibilities include

  • Monitor and supervise Sports Book team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws.
  • Close out ticket writers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.
  • Verifying cash drawers, complete reports, rate casino customer activity, and monitor sports book for suspicious activity
  • Prepare and stock all the daily sports sheets.
  • Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.
  • Explain wagering rules, including betting lines and odds, and procedures to guests as needed.
  • Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
  • Approves and denies wagers from guests as permitted.
  • Updates and maintains all customer sheets.
  • Monitors all monies being wagered and updates the betting odds according to policy.
  • Handles guest disputes quickly and effectively within the level of their authority.
  • Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.
  • Promotes safety awareness to minimize work related injuries.
  • Maintains knowledge of property information.
  • Other job-related duties as requested.

To be successful in this position it will require the following skill set

Knowledge, Skills, and Abilities Required:

  • High school diploma or GED and one year casino experience or equivalent.
  • Must be able to obtain and maintain a Louisiana Gaming & Racing License


  • Minimum two years’ experience in Sports or related guest service position with high-volume, cash-handling
  • High school diploma or equivalent GED
  • Effectively communicate in English, both oral and written forms
  • At least 21 years old


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