Penn National Gaming, Inc.

F&B Assistant Manager

Location US-LA-Baton Rouge
Job ID
2021-85807
Casino Property
L' Auberge Casino Hotel Baton Rouge
Position Type
Regular Full-Time
Category
Food & Beverage

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At L'Auberge Baton Rouge, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).   Staff, schedule, evaluate, train, develop and monitor subordinate personnel. Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.   Promote the courteous treatment of customers and employees including resolving complaints, answering questions and providing general service.   Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards.   Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes.   Assist restaurant manager in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.   Create and maintain records, reports and other documentation as required to meet company and business expectations.   Maintain the viability and integrity of all restaurant operations.

To be successful in this position it will require the following skill set

- Must be at least 21 years of age. - Demonstrated supervisory experience in a high volume restaurant. - Must obtain and maintain a current State Responsible Vendor Permit - Must obtain and maintain a current Parish Alcohol Beverage Control License These skills and abilities are typically acquired through at least 3-years experience directly related to the accountabilities specified.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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