Penn National Gaming, Inc.

Front Desk Agent- Ara Spa

Location US-CO-Black Hawk
Starting Salary
USD $16.00/Hr.
Job ID
Casino Property
Ameristar Casino Resort Spa Black Hawk
Position Type
Regular Part-Time
Hotel Operations & Retail



Don’t just work. Work Happy.


A career in gaming? At Ameristar Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.

Your daily responsibilities include

As a Front Desk Agent you are responsible for providing superior service to both the internal and external customer.  This position is responsible for providing administrative and clerical support to the spa team to include scheduling, payment processing, and merchandise sales.


  • Greet guests and offer assistance and/or instruction in the use of the Spa.
  • Collect fees and accurately handle all cash, checks, credit card, gift certificates and comp transactions
  • Maintain on a daily basis a high level of cleanliness in the spa facilities
  • Unpack, stock and price all merchandise in the retail area as needed with the ability to lift a minimum of 25 lbs
  • Schedules spa and salon treatments
  • Responsible for knowing all new policies and procedures in the Spa
  • Adhere to all policies and procedures for the Spa

To be successful in this position it will require the following skill set

  • Strong problem solving, decision making and consulting skills
  • Superior customer service skills
  • Strong written and verbal communication skills
  • Fully competent in Microsoft Office
  • Ability to review and comprehend all necessary documentation.
  • Ability to inspect and maintain areas for which responsible.
  • Ability to use the equipment associated with the position to include spa facilities and cash register.
  • Ability to effectively and efficiently move around work area.
  • This position is physical in nature and requires the ability to maneuver in order to assist guests in the proper use of equipment and to perform other job duties.
  • Ability to lift up to 60 pounds and push and pull up to 100 pounds of towels, equipment and supplies.
  • This position operates in a working environment that is subject to varying levels of cold, heat, wet/humid conditions, crowds and noise.
  • Incumbents are at times subject to hazards such as slippery conditions; proper safety precautions are taken

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.


Click HERE to see our Team Member BENEFITS.


Equal Opportunity Employer


Work Happy


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