Penn National Gaming, Inc.

Casino Service Rep

Location US-IL-Aurora
Job ID
Casino Property
Hollywood Casino Aurora
Position Type
Regular Full-Time
Marketing & Entertainment



Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino Aurora, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Provides general information about Hollywood Casino and answers inquiries from guests. - Retrieves table games ratings and utilizes patron response functions. - Utilizes casino computer system to redeem star points for guests. - Assists guests with special needs. - Communicates marketing program including, star point value and issuance of promotional items. - Monitors inventory of promotional items and notifies the supervisor when it is necessary to reorder. - Makes restaurant reservations and issues complimentaries when applicable. - Operates Coat Check. - Leadsproperty tours, as needed. - Attends departmental and company meetings, as required.

To be successful in this position it will require the following skill set

- Must be 18 years of age. - High School Diploma/GED or equivalent work experience related to the nature of the position. - Ability to read, write, comprehend, and speak English. - Ability to perform basic mathematical operations such as: addition, subtraction, multiplication, and division. - Ability to calculate figures and amounts such as discounts, interest, and commissions, and apply to practical situations using fractions, percentages, and problem solving. - Ability to understand and perform duties in accordance with: - Hollywood Casino Aurora Core Values - Departmental, property, and company policies and standards - illinois Gaming Board requirements - Sarbanes-Oxley - internal Controls - Ability to stand for extended periods of time. - Physical mobility with reasonable accommodations including ability to push, pull, carry, and lift up to 40 lbs.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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