Penn National Gaming, Inc.

Restaurant Assistant Manager

Location US-LA-Baton Rouge
Job ID
Casino Property
L' Auberge Casino Hotel Baton Rouge
Position Type
Regular Full-Time
Food & Beverage



Don’t just work. Work Happy.


A career in gaming? At L'Auberge Baton Rouge, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

- Responsible for supervising staff and the overall daily management of outlet. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards. - Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes. - Assist restaurant manager in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines. - Create and maintain records, reports and other documentation as required to meet company and business expectations. - Maintain the viability and integrity of all restaurant operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

- Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university - three years progressively more challenging leadership role in a food and beverage operation - Must be proficient in Microsoft applications (Excel, Access, Word) - Ability to understand and analyze Department Budgets, Capital Expenditures, and P&L Statements - Proven managerial and critical thinking skills required - Good oral and written communication skills, must be fluent and literate in English - Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors - Must possess excellent interpersonal and employee relations skills - Ability to stand and walk for entire shift and mobility to move easily around entire property. - Must be able to listen and respond to visual and aural cues - Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality - Effective labor management including efficient scheduling based on guest traffic patterns and overtime within property guidelines - Development of team to include completion of all required training and knowledge of all policies and procedures relating to their positions - Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces  

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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