Penn National Gaming, Inc.

Model Beverage Server

Location US-OH-Youngstown
Job ID
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Position Type
Regular Part-Time
Food & Beverage



Don’t just work. Work Happy.


A career in gaming? At Hollywood Gaming at Mahoning Valley, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Providing personalized service and uses guest name
  • Resolving service problems according to guidelines
  • Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
  • Promoting events and programs
  • Providing fast (20 minute or less round time), friendly, professional beverage service to guests; carries full trays on every round
  • Monitoring guest consumption of alcohol and intervenes as needed according to guidelines
  • Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests
  • Providing service of complimentary beverages including coffee and water  
  • Handling money according to procedure
  • Working well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and VLT supervisor
  • Maintaining clean and stocked workstation
  • Operating a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounting for all cash and charge sales according to established procedures; maintaining integrity of all financial controls and responsibilities.
  • This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 

To be successful in this position it will require the following skill set

  • Must be 21 years of age
  • High school diploma or equivalent
  • Read, write legibly, understand and speak English
  • Excellent customer service/communication skills
  • Count money and change correctly
  • Know or is able to learn tray service, cocktail ingredients
  • Available to work required schedule which may include nights, weekends, holidays and overtime as needed
  • Must meet professional appearance standards as prescribed by company policy
  • Must be physically mobile with reasonable accommodation
  • Must be able to respond to visual and oral cues
  • Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time
  • Able to tolerate noise and bright lights
  • Ability to work in a smoking/secondary smoke environment
  • Able to work at a fast pace in often crowded/noisy environment
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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