Penn National Gaming, Inc.


Location US-MO-St. Louis
Job ID
Casino Property
Hollywood Casino St. Louis
Position Type
Regular Full-Time
Hotel Operations & Retail



At Hollywood Casino & Hotel, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. 


What else does Hollywood Casino Offer?  


  • Child Care, Adult Care & Pet Care Subsidies plus other Life Care benefits  
  • Health, Vision, & Dental Benefits after 60 days for Full-Time employees  
  • Generous Paid Time off Program  
  • Hotel discounts at all Penn Properties (Up to 60% off)  
  • Barstool Sports store Discount (15% off)  
  • Recognition Program; earn points and shop through Amazon  
  • 401K Matching contribution  
  • Tuition Reimbursement & Lindenwood University Discount 

Your daily responsibilities include

  • Assists guest with luggage during check-in and check-out.
  • Responsible for greeting and welcoming hotel Casino guests in an enthusiastic, friendly manner.
  • Ensures that guest needs and special requests are met. Provides information to guests regarding on or off property interests, directions, attractions, promotions, etc.
  • Completes required paperwork as designated by department.
  • Delivers luggage to designated room after registration process is complete.
  • Picks up guests' luggage upon departure and transports to designated vehicle or storage.
  • Verifies that departing guests have experienced superior hospitality.
  • Invokes service recovery when appropriate.
  • Stores guests luggage in organized manner.
  • Assists guest with room changes and maintains room key security.
  • Makes deliveries to room, e.g., flowers, packages, special deliveries, etc.
  • Keeps Bell Station and hotel lobby area clean.
  • Arranges transportation for guests to and from airport or appropriate destination as requested.
  • Provides complete orientation of property and guest rooms.
  • Follows safety and security standards and reports anything suspicious.
  • Assists Valet department with arriving and departing guests to ensure smooth transition.
  • Adheres to uniform standards.

To be successful in this position it will require the following skill set

  • High School Diploma or equivalent.
  • Experience in Hospitality industry preferred.
  • Excellent customer service skills.
  • Able to work flexible shifts.
  • Knowledgeable of surrounding area. Physical, Mental, and Environmental Demands:
  • Must be in good physical condition.
  • Able to maneuver throughout hotel and casino, including up and down stairs.
  • Able to lift and carry upwards of 25-50 pounds.
  • Able to bend, reach, kneel, twist, and grip items.
  • Respond to visual and aural cues.
  • Must be able to read, write, speak, and understand English.
  • Able to stand and walk for long periods of time.

Something to leave you with


Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.  




Equal Opportunity Employer 


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