Penn National Gaming, Inc.

Mgr Catering Conference Services

Location US-NV-Henderson
Job ID
2021-83865
Casino Property
M Resort
Position Type
Regular Full-Time
Category
Food & Beverage

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At M Resort, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary:  

  • Enthusiastically demonstrates superior customer service in accordance with department and company standards and programs. 
  • Evaluates client needs, conducts research, and makes recommendations in order to assist clients in establishing requirements for banquet and convention space needs.
  • Assists clients with any problems or special requests to ensure the best personal service to meet guests' needs.
  • Coordinates meeting or function space design with the Banquet Manager and Special Events.
  • Produces menu and event proposals based on the specific needs of the clients in order to ensure the profitability of each event. 
  • Rents and coordinates with outside vendors to ensure proper planning and execution of events (audio visual equipment, flowers, dance floors, tables, chairs, etc.).
  • Responds in a timely manner to leads, booked programs, and events.
  • Accurately prepares convention and catering service resumes, BEO’s and follows through with all aspects of convention and catering group requirements. 
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

QUALiFiCATiON REQUiREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.   

  • Minimum of 2 years experience as a Catering and Conference Services Manager.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Previous experience in Food & Beverage desired, but not required. Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
  • Must be proficient in Microsoft Outlook programs.
  • Excellent motivational, communication and customer service skills required
  • Delphi FDC experience an asset.  

 

LANGUAGE SKiLLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.  

 

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.  

 

CERTIFIiCATES, LiCENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.    

 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

 

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.    

 

WORK ENViRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

 

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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