Penn National Gaming, Inc.

Operations Analyst

Location US-NJ-Cherry Hill
Job ID
Casino Property
Penn Interactive Ventures - NJ
Position Type
Regular Full-Time
Legal, Audit, Compliance & Risk


Penn Interactive (PI) is an interactive gaming company headquartered in Philadelphia. PI is the digital arm of Penn National Gaming (NASDAQ: PENN), the largest regional casino operator in the U.S.). Our mission is to challenge the norms of the gaming industry by building an immersive interactive gaming experience that is responsible, innovative, and fun.  Through our partnership with Barstool Sports, we are hoping to continue to launch our online sportsbook and iCasino across the US.  We are committed to helping our team members grow and succeed.  We believe that hiring talented individuals that love what they do will help us win! 


Penn Interactive is committed to cultivating a diverse and stimulating work environment to achieve extraordinary results. We are looking for an individual who enjoys working in a fast-paced, team-oriented environment, likes to be challenged, and values the opportunity to make impacting change! We have a strong culture and a set of core values that we live by every single day, they are:


Willingness to succeed and win – always challenge the status quo and solve problems that have never been solved before

No ego zone: Be authentic – act with integrity and always be striving to help the team succeed

Lead with transparency – we will always be open and honest with our team and users

Extreme Ownership – learn from your mistakes so you can get back up and try again

Build the bench from within – we are a meritocracy. If you work hard then you will be rewarded


The Operations Analyst is primarily responsible for communicating with operational stakeholders as it relates to business requirements and memorializing those requirements in formal documentation that can ultimately be furnished to our online gaming platform provider for refinement and development.  They will be the first order of escalation for Junior Analyst issues and will be the primary team members to provide operational KPI reporting at each state go live.

Your daily responsibilities include

  • Prepare, and submit Business Requirement Documents (BRD) to Senior Analyst for revie and approval
  • Lead weekly operational meetings with platform provider and hold each party accountable as it relates to change request deliverables
  • Primary operational team members responsible for testing new features in app, including but not limited to payment options, new bet types, state regulatory items, etc.
  • Regularly update the Barstool Sportsbook app training guide that is shared with internal team as well as corporate wide team members
  • Review complaints that come in from Corporate counterparts and broker the right conversations with the right operational team members to ensure a speedy and accurate answer
  • Primary point of operational contact for all casino games testing, including but not limited to slots, tables, live dealer, or in-house games content
  • Work with RGS providers to appropriately configure all igaming content (RTP, volatility, Exposure, progressive limits, min bet, max bet, game description, etc.
  • Work with PI Project Management as well as product and marketing to appropriately inform all parties when RGS providers are releasing new game content.
  • Perform other duties, as assigned.

To be successful in this position it will require the following skill set

  • Experience in digital or e-commerce related field/business
  • Forward thinker who designs for not only current business needs but, plans for scalability and longer-term solutions
  • Must be a team player willing to help others while also fostering their help in return
  • Must be able to multi-task and juggle multiple priorities while ensuring successful completion of all items
  • Effective verbal and written communication skills required
  • Proven ability to succinctly review, report and present any operational discoveries there may be including campaign abuse, customer complaints, anti-fraud, and the performance of sportsbook campaigns and markets
  • Ability to meet deadlines and to work under the pressure of short time constraints 
  • Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook) 
  • Experience with a variety Customer Support tools including Zendesk
  • MUST HAVE: Passion for sports AND/OR online gambling

Gaming License

Position may require licensing in applicable states that PI operates. If so, you must qualify for licenses and permits required by federal, state and local regulations.

Something to leave you with

Penn Interactive is committed to helping our team members live their best, healthy life. We offer unique and competitive benefits that help our team members stay healthy and safe.  Some of our competitive benefits include:

  • Flexible paid time off options and holiday time
  • A multi-carrier marketplace that has a wide array of medical, dental, and vision insurance options
  • 401K saving & matching program
  • Collaborate and flexible working environments



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